Operations and Network Center (CORE)

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1 Operations and Network Center (CORE) Get to know us

3 The Operations and Network Center (CORE) is the cornerstone in Informatica ECI's strategy for the provision of managed information technology services. It was created in 1997 and has recently renovated its infrastructure and methodology. There are currently 2 Datacenters located in Madrid and Asturias. They are also the main Service Centers within a geographically distributed architecture jointly comprising Barcelona, Huesca and Ciudad Real. All of the services have been certified according to standards for quality (ISO 9001), process management (ISO 20001) and safety (ISO 27001). The center has the SAP Partner Hosting certification to host SAP applications and employs its own CGANE methodology, based on ITIL best practices and COBIT or CMMI models, whose objective is to improve the provision and management of system operation services, as well as facilitate the alignment of IT and business areas. CORE structure and safety systems CORE is structured into three units: Monitors the applications and Client IT systems, providing the first level of registration and support to incident resolution. Manages backups and all batch processes of the systems. OPERATIONS AND CONTROL CENTER (SUPERCON) Offers implementation and innovation services, as well as second level incident resolution from the SUPERCON. It controls the configuration of the management tools used by the SUPERCON in monitoring the systems. PRODUCTION CENTER IT SYSTEMS SUPPORT AND ADMINISTRATION CENTER OPERATIONS AND NETWO RK CENTER This ensures 24x7 service. Although the Center was initially designed to serve large companies and public bodies, its cost optimization and economies of scale have made CORE IT managed services a highly competitive option for SMEs too.

4 As added value, from the Operations and Network Center (CORE) we provide Commitment to the client, proximity and efficiency. We count with professionals expert in information technology which provide high quality managed services and the best technical support 24 hours a day, 365 days a year. Experience in hosting services and management of critical business applications. We put our own infrastructure and the cutting-edge technology within your reach. Flexibility and scalability to grow: We will be your technological partner providing the cutting-edge technologies, including cloud computing services. Security and efficiency: Our servers are monitored and under 24x7 control with the aim of ensuring service security and availability, absorbing demand peaks while maintaining service performance. We monitor the platforms continuously. Our services range from basic 24x7 level 1 monitoring (included in all projects) ensuring at all times the service visibility and an immediate response in case of incident, to advanced monitoring services that proactively prevent incidents and ensure an end-to-end optimal operation of your applications in any scenario. Management and monitoring of applications hosted in external platforms. Management and administration of Hardware environments, equipment substitution, technical verification of the operation and remote interventions. Service management, administration and operation, checking requests and monitoring the current system load and its growth trend in order to plan an organized and rationalized growth of the platform. Management of service quality levels, monitoring the compliance with SLA agreements. Periodic reports with information on availability and performance as well as the detail of all tasks and incidents dealt with which allow the identification of possible improvements. Immediate incident resolution. Critical incident notification via and SMS to appropriate contacts. Our services are guaranteed by the best practices recognized in the market (ITIL, management systems certified as per international standards...). They have been designed with strict availability and reliability criteria and their management and administration is delegated to specialized staff. Thus, your company will be able to devote all efforts exclusively to what it is important: your business.

5 From the point of view of service safety and continuity, CORE features the latest redundancy technologies regarding equipment, systems and communications with multi-operator connectivity. A second and third backup copy of applications and data is stored outside of its facilities, with the aim of guaranteeing continuity of service under any external setback. It offers a wide variety of managed security services. Through our solid security operations center, our experts certified in security offer protection of your network, internal systems and data 24/7 including: Managed detection and prevention of intrusions. Firewall Management. Control and retention of records. Management of patches and vulnerabilities. security.

6 Operations and Network Center (CORE) Informatica ECI Managed Services The company's Managed Services offering is based on four pillars: the consolidation and virtualization of infrastructures in favor of energy efficiency, the automation of execution processes oriented towards the cloud computing provision model, the innovation and quality of the business management (supported by certifications such as ISO 9001 and ISO 20001). Services provided under this model are: Managed Office. This model includes the Integrated Management of Workstations (user support, remote support, maintenance...), Optimized Print Management and Technology Renovation. MANAGED OFFICE INFRASTRUCTURE OPERATION Infrastructure Operation. Includes traditional Operational services in Data Centers (Operation, Production, Systems and Network Support) ensuring the Availability and Continuity of the processes, in Housing/Hosting modules, making the most out of the economies of scale by using virtualized environments. MANAGED SERVICES APPLICATION AND BUSINESS PROCESS OUTSOURCING Application and Business Processes Outsourcing. Specialized in Application Operation and Support to Business Processes such as Document Management, ERPs, HR systems BUSINESS ASSURANCE SERVICES Business Assurance Services. Informatica ECI has designed the innovative CGANE model that includes IT Governance Services, Validation and Verification of Applications, Relationship Management and Service and Process Optimization.

8 Ref.: 1510-INT-US-EN-200

EBS. Remote Infrastructure Managed Services. EBS Ltd. 12, Mihail Tenev Str. 1784 Sofia Bulgaria +359 2 400 700 office@ebs.bg www.ebs.

EBS. Remote Infrastructure Managed Services. EBS Ltd. 12, Mihail Tenev Str. 1784 Sofia Bulgaria +359 2 400 700 office@ebs.bg www.ebs. EBS Remote Infrastructure Managed Services EBS Ltd. 12, Mihail Tenev Str. 1784 Sofia Bulgaria +359 2 400 700 office@ebs.bg www.ebs.bg IT departments are responsible for ensuring the performance and availability