Hosting of the National Quality Agenda IT System (NQA ITS)

Transcription

1 Hosting of the National Quality Agenda IT System (NQA ITS) Request for Tender Briefing

2 The National Quality Framework introduces Higher standards in the education and care of children aged 0-12 through: - Increased staffing ratios in childcare services - Higher qualification requirements for people in the sector - A new quality rating system for childcare services

3 ACECQA An Independent National Statutory Authority ACECQA provides national leadership to support the implementation of the National Quality Framework. ACECQA is responsible for promoting quality and continuous improvement in early childhood education and care and outside school hours care in Australia. ACECQA works with and guides the state and territory governments to implement changes that will benefit young children and their families. ACECQA monitors and promotes the consistent application of the Education and Care Services National Law across all states and territories.

4 National Quality Agenda IT System (NQA ITS) NQA ITS is a central system that implements business processes and data standards of the NQF NQA ITS brings together information under the NQF from the States and Territories NQA ITS is the line of business application for users in each regulatory authority NQA ITS allows providers and certified supervisors to submit applications/notifications directly to their relevant regulatory authority

5 NQA ITS Key User Groups Regulatory Authority Staff are the main users of the system and perform a variety of tasks ACECQA is responsible for the management, day to day operations, development and support of the system Australian Government extracts variety of data for reporting and updating relevant websites Public are education and care services, providers, certified supervisors. Views information and submits applications/notifications to comply with legislative requirements

6 Core components Portal Website used by Public users Submit application/ notification forms online Pay invoices Secure Website used by Regulatory Authority Users Submit application/ notification forms that have been mailed to authority CRM System used by Regulatory Authority Users Manages day to day work Monitoring and compliance Application management Report extractions

7 Current software Windows Server 2008 MS Dynamics 2011 SharePoint 2011 SQL 2008 R2 Active Directory

8 Architecture of current production environment Production Firewall / Load Balancer CRM Web Server CRM Web Server Sharepoint Web Server Sharepoint Web Server SQL Server SQL Server SQL Server SQL Server CRM Application Server CRM Application Server Sharepoint Application Server CRM Application Server Active Directory Active Directory

9 Hosted Environments Production live production environment Training used for training users Testing used for release testing/signoff Development this is used internally by our development team Disaster Recovery is not currently hosted but must be included in your tender

10 Current Storage Environment CRM SharePoint Production 600GB 950GB Training Testing 150GB 550GB Development 70GB 800GB

11 Requirements Costs Server, Storage, Internet, Setup and consulting costs, Backup, Disaster Recovery, Managed Service, Any other costs Data must remain in Australia Reporting and Monitoring

12 Requirements (cont.) Solution Design and Project Plan Network design Resources availability Risk & Contingency Address how disaster recovery is proposed Details of load balance being used Types of hardware for solution

13 Provided Managed Services Availability management what guarantees, provisions for disaster and support processes are in place to the business regarding service availability. Capacity management what volume and performance monitoring and forecasting processes are in place Incident management what guarantees around response and resolution are in place when an incident our outage occurs Problem management what provisions are in place for managing longer term problems as opposed to shorter term incidents, e.g. workarounds, flow through to change management Change management what processes are in place and guarantees around quality control and delivery of changes to any element of the service, including release management Security management what standards, provisions and pro-active measures and notifications are in place for information security, integrity and access requests Asset management what provisions are in place for managing, reporting and planning around hardware and software assets e.g. maintenance, currency of software and firmware etc

14 Response Format A. tenderer name, address and ABN B. name, address, and phone number of contact person for queries C. details of how you would expect to deliver the solution, including key milestones and timeframes D. detailed cost estimates as outlined in section 3.1, including any incremental costs E. names of specific personnel to be involved in the procurement / project and (optional: their qualifications and experience and their allocated time to the project) F. brief descriptions of previous procurement / project / tender of a similar nature G. demonstrated capability and capacity to meet the procurement requirements H. contact details for at least two referees that can demonstrate the tenderer s capacity to deliver at a high quality, on time and within budget

15 Example format for cost responses Server Size Specifications Included Storage Cost per month Setup Cost Storage Tier IOPS Cost per month Setup Cost Other Costs (ie. Internet, backup) Cost per month

16 QUESTIONS?