Certified Change Management Professional (CCMP )

Transcription

1 The Association of Change Management Professionals Certified Change Management Professional (CCMP ) Chapter One The Beginning ACMP: Advancing the discipline of change management CCMP Presentation Page: 1

2 WHY ARE WE HERE? Context and history Origins of the Certified Change Management Professional (CCMP ) What is CCMP? The CCMP Project Next steps And of course For you to ask questions though we may not have answers yet. ACMP: Advancing the discipline of change management CCMP Presentation Page: 2

3 CERTIFICATION FOR CHANGE PRACTITIONERS? Yes! That s correct. 1980s - Large consulting firms began to use the term. - Fortune 500 companies soon embraced it 1990s - Quick evolution present in IT and HR. - As a consequence these industries began communicating the benefits of change management but structure was initially limited. Mid 1990s 2000s - Reflects a wider acceptance of change management as a business competency. - Academic and organizational research confirmed the benefits and value. ACMP: Advancing the discipline of change management CCMP Presentation Page: 3

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5 WHAT IF THE STATE OF THE PROFESSION Market Research carried out by the Association of Change Management Professionals and released in March 2013 found that: Change Management as a discipline is growing and is generally regarded as valuable, but the industry is fragmented and in need of standardization. Practitioners want certification and credentialing processes as part of the maturation of change management. About 1/3rd of organizations have some sort of formal Change Management Office, but almost three quarters of Change Management practitioners must also fulfill other professional roles. ACMP: Advancing the discipline of change management CCMP Presentation Page: 5

6 ONLY ONE CREDENTIAL? The World Café acknowledged that change management related credentials of different types may be required. ACMP intends to develop credentials that appropriately reflect the full range of roles involved in managing change. The Certified Change Management Professional (CCMP ) will be the core credential for practitioners who spend most or all of their time on the activities outlined in The Standard. ACMP: Advancing the discipline of change management CCMP Presentation Page: 6

7 WHAT IS CERTIFICATION? Certification A voluntary process to recognize individuals for meeting standards set by a third party. Accreditation A voluntary process to recognize institutions or organizations for meeting standards set by a third party. Licensure A mandatory governmental requirement necessary for individuals to practice in a particular profession. So I have done some CM training and passed a test - I have a certificate why would I need a certification? ACMP: Advancing the discipline of change management CCMP Presentation Page: 7 7

8 WHY CERTIFICATION FROM ACMP? ACMP Recognised globally. Method neutral Promotes and supports the adoption of change management practices. CCMP Certified Change Management Professional Based on ACMP s Standard Is a Certification ACMP: Advancing the discipline of change management CCMP Presentation Page: 8

9 A core Education credential A support Experience mechanism CCMP is a core credential First of many Continuing Attestation education of credentials Exam from commitment credits ACMP ACMP: Advancing the discipline of change management CCMP Presentation Page: 9

10 EXAM SPECIFICATION BASED ON Evaluating change impact and organizational readiness Closing the change management effort ACMP s Standard for Change Management Formulating change management strategy Executing change management plans Developing change management plans ACMP: Advancing the discipline of change management CCMP Presentation Page: 10

11 BENEFITS NON-FINANCIAL Individual Change Management Practitioners It will help me to define and distinguish the professional practice of a critical business capability to people who do not understand it. A globally recognized credential will differentiate us in the market, enable us to win more business and secure opportunities worldwide. Change Management Marketplace Gives employers and those looking for contractors a trusted credential to use to evaluate experience. Ensures consistent quality of people doing the work. ACMP: Advancing the discipline of change management CCMP Presentation Page: 11

12 SUMMARY AND NEXT STEPS The Change Management profession is growing quickly, as is ACMP membership. We have committed to developing industry recognized certification programs Our initial focus is on certification for change management practitioners. ACMP: Advancing the discipline of change management CCMP Presentation Page: 12

13 THE CCMP PROJECT - OBJECTIVES 1 Develop new CCMP Certification Program. 2 3 Target, market and launch the CCMP Program. Ensure CCMP is meaningful and attractive. 4 Ensure CCMP is prepared in accordance with ISO ACMP: Advancing the discipline of change management CCMP Presentation Page: 13

14 ANSI/ISO/IEC Harmonizes the personnel certification process worldwide. Is an International accreditation for organizations operating certifications of persons. Requires a rigorous application/approval process of the organization conveying the certification. Prestigious accreditation only awarded after in depth third party analysis of certification program operations, policies and procedures. Requires annual surveillance. Will complete another valuable milestone for ACMP as many global government entities prefer/require certification programs that have met the strict requirements of being accredited. ACMP: Advancing the discipline of change management CCMP Presentation Page:

15 APPROACH - TIMELINE Q2 Q3 Q4 Q1 Q2 Q3 M J J A S O N D J F M A M J J A S STAGE 1 STAGE 2 STAGE 3 STAGE 4 ACMP Board approval points: Funding for Stage 1 Cert. Comm. Charter Exam vendor app t Funding for Stages 2-4 Approval to golive with pilot Approval of launch Approval of project closure ACMP: Advancing the discipline of change management CCMP Presentation Page: 15

16 APPROACH Three workstreams include the following activities: CCMP Development Operationalization Market Readiness Set up Certification Committee; Agree CCMP policies exam format, assessment framework, etc.; Run survey to validate exam spec.; Set up item writing group and develop exam content; Recruit and train evaluators; Test portfolio review & exam; Run full pilot; Incorporate feedback from pilot and agree scoring for exam. Run procurement of vendor for exam mgt system; Define all processes and procedures for operating the certification; Configure / implement applicant management and exam management systems; Set up governance and train operational staff; Ensure compliance with ISO17024 standards. Full lifecycle change management activities Develop approach to creating market demand Market research Define the customer experience and scope project appropriately Develop materials to support engagement and uptake Support engagement with pilot users ACMP: Advancing the discipline of change management CCMP Presentation Page: 16

17 APPROACH STAGE 1 Operationalization Recruit CCMP task force (PM, CM, exam consultant & psychometrician) Release RFP for exam system vendor and propose recommended vendor to Board; Present Board with proposed plan of action for applicant mgt system. CCMP Development Recruit & orient committee and get approval of exam specification; Carry out job analysis validation survey; Recruit item writers and hold four writing weekends globally. Recruit applicant evaluators and develop evaluation guidance. Market Readiness Recruit core team and ad hoc volunteers; Determine approach and conduct market research. ACMP: Advancing the discipline of change management CCMP Presentation Page: 17

18 APPROACH CCMP TEAM STRUCTURE Paid resources Volunteer resources Vendors Project Manager ACMP Board Day-to-day mgmt. Certification Committee Policy decisions CCMP Development Operationalization Market Readiness Certification SME Kellen Management Change Practitioner Psychometrician Pilot testing volunteers Market research volunteers Item writing volunteers Passing score volunteers Portfolio evaluators Exam vendor Applicant Mgmt. vendor ACMP: Advancing the discipline of change management CCMP Presentation Page: 18

19 VOLUNTEER INVOLVEMENT INCLUDES. CCMP Certification Committee Purpose Content and program advice/recommendations for CCMP : o Reviews questions and selects for the exam; o Proposes exam delivery channels & approach; o Selects portfolio evaluators and their guidance; After CCMP go-live, provides strategic focus, oversight & reporting. Ambassadors for the program, supporting communication activities Structure Chaired by a Board Member (interim arrangement), advised by SME 7 ACMP members + 1 public member 3 year terms, cyclical rotation 10 hrs per month for first year, one face to face meeting first year, then two meetings per year or as necessary for appeals / grievances CCMP Market Readiness Core Team Purpose Determine and prepare the market for CCMP : o Market research o Marketing o Customer experience o Change management Required during development, transition to operations and early adoption of CCMP Also responsible for defining the marketing effort required beyond early adoption Ambassadors for the program, supporting communication activities Structure Led by Board Member, managed by the Change Practitioner 6 ACMP members 18 month commitment An average of up to 4 hours per week ACMP: Advancing the discipline of change management CCMP Presentation Page: 19

20 NEXT STEPS Deliver Stage 1, plan Stage 2 Updates on Further chapters of the story If you would like to be part of making this happen, let us know. Thank you for taking part in this webinar we look forward to working with you. ACMP: Advancing the discipline of change management CCMP Presentation Page: 20