Agenda. The Association of Change Management Professionals Certified Change Management Professional (CCMP) Program. Introductions.

Transcription

1 The Association of Change Management Professionals Certified Change Management Professional (CCMP) Program NOVE MBE R 4, 2015 THE WEBINAR WILL BEGIN AT 2PM ES T Agenda Introductions CCMP an overview What you told us Readiness Survey Progress and next steps Q&A Rhiannon Cooke Jeff Skipper Mary Sylvester 2 1

2 Who is ACMP? WE ARE YOU! A growing body of qualified professionals The Association of Change Management Professionals (ACMP ) is dedicated to advancing the discipline and profession of change management practices that support the success of individual and organizational change for the realization of intended business results. 3 ACMP is truly an international association! This is just our chapters our members are everywhere Alberta Chapter Manitoba Chapter (In devt) Sweden Chapter Vancouver Chapter Victoria Chapter Pacific Northwest Chapter Northern California Chapter Toronto Chapter Belgium- Luxembourg Chapter New England Chapter (In devt) Washington DC Chapter Houston Chapter Middle East / North Africa Chapter (In devt) Colorado Chapter (In devt) US Midwest Chapter Brazil Chapter (In devt) Africa Chapter 4 2

3 Register Now at acmpconference.com BECOME PART OF THE GLOBAL EXPERIENCE. Join your colleagues and ACMP in Dallas, Texas, USA May We d love to have you join us! Advance your knowledge with webinars Access articles and presentations from the Change Management Resource Library Get involved locally join an ACMP chapter Access the Change Management Practitioner Directory to network Volunteer with ACMP international opportunities! 3

4 CCMP AN OVERVIEW 7 In almost 5 years of existence, ACMP has progressively added components required to be a global profession A membership organisation: 2011: ACMP incorporated as not for profit membership organisation 8 4

5 In almost 5 years of existence, ACMP has progressively added components required to be a global profession A code of ethics 2014: Change Management Code of Ethics & Professional Conduct launched 9 In almost 5 years of existence, ACMP has progressively added components required to be a global profession Education recognised for alignment with Standard for Change Management 2015: Qualified Education Provider (QEP ) program launched 10 5

6 In almost 5 years of existence, ACMP has progressively added components required to be a global profession A standard 2014: ACMP s Standard for Change Management launched Our Body of Knowledge Download it! 11 Research: State of our profession Change Management as a discipline is growing and is generally regarded as valuable, but the industry is fragmented and in need of standardization. Practitioners want certification and credentialing processes as part of the maturation of change management. 12 6

7 We are putting the final piece in place: A certification program A Professional Designation 2015: Begin development of the Certified Change Management Professional (CCMP ) 13 What is CCMP? The Certified Change Management Professional (CCMP ) The CCMP assesses the practitioner s knowledge of change management practices ability to design a change management strategy and plan ability to execute this plan to obtain desired business outcomes OCM Awesome Co. Change Management Specialist Certified Change Management Professional A credential for Change Management professionals by Change Management professionals 14 7

8 What is CCMP? Affirms the competence of a change management practitioner to effectively manage change sets a baseline for practitioners who can truly deliver on the mission: support the success of individual and organizational change for the realization of intended business results. OCM Awesome Co. Change Management Specialist Certified Change Management Professional A credential for Change Management professionals by Change Management professionals 15 How do I get one? 16 8

9 CCMP is a rigorous test of your ability to successfully apply change management principles Have you invested in your personal development? Identify it: 4-year degree or international equivalent Secondary education or international equivalent (e.g., high school) Education level influences volume of experience required 17 CCMP is a rigorous test of your ability to successfully apply change management principles Document it: 3 years / 4200 hours (4-year degree or international equivalent) 5 years / 7000 hours (secondary education or international equivalent) Have you successfully applied change management principles and methods to help individuals and organizations change? 18 9

10 CCMP is a rigorous test of your ability to successfully apply change management principles Are you keeping current with methods and ideas in CM? Document it: Provide proof of at least 21 hours of training in change management Must be aligned with The Standard Quality Education Provider training is pre-approved Other training is admissible; will require follow-up Must be instructor-led 19 CCMP is a rigorous test of your ability to successfully apply change management principles Can you apply your knowledge and experience to new situations? Show it: Answer 3 out of 5 essay questions demonstrating and applying your change management experience Reviewed and scored by trained assessors 20 10

11 CCMP is a rigorous test of your ability to successfully apply change management principles Can you apply your knowledge and experience to new situations? Prove it: 150 multiple-choice, knowledge and scenario-based questions Apply change management principles and methods to resolve real-life scenarios Based on The Standard Complete exam within one year of approved application 21 So how would Emma and Chad obtain the CCMP designation? 22 11

12 Why CCMP? Not just another change management certificate Results from an educational process Usually does not require recertification Generally has no expiry date Demonstrates knowledge of content at the end of a finite period of time, usually based on course content delivered Based on standards set by a thorough, defensible, industry-wide process resulting in a clear definition of required knowledge or skills Indicates mastery of knowledge usually assessed through a rigorously developed and validated exam delivered under controlled conditions to ensure integrity Requires work experience demonstrating a track record of success Awarded by third-party, standard-setting organization unaffiliated with a commercial entity Typically results in a designation which allows a practitioner to add letters behind their name Requires recertification to ensure the practitioner remains current through education and participation in the profession 23 Why CCMP? Not just another change management certificate ISO: Third party review Requirements: More than knowledge Experience: Track record Application: Exam, essay questions Application review by trained assessors Unique professional requirements Not the same as Learning and Development, Project Management Complements and enhances other professions, or stands alone Code of Conduct applies not just a certificate and dash Re-certification required to ensure practitioners maintaining skills as the Body of Knowledge grows in CM Ongoing investment in updating The Standard 12

13 Recertification Certified practitioners need to continue to develop Education/Training Mentoring Give back PDU system (Professional Development Units) Every 3 years 25 Market Readiness Survey 26 13

14 We had a great variety of respondents! 27 Countries Functional Responsibility Years of Experience Percent of Work Focused on Change Management 27 People have pursued a broad diversity of certifications What other professional organizations are you a member of? What professional certifications do you have outside of CM? Top Other: CMC ICF IABC Top Other: Sigma CHRP / Human Resources ITIL MBA 28 14

15 The majority of respondents already possess at least 21 hours of CM training Prosci is the most common source of change management education. Other training sources included: University coursework Internal training 29 Our proposed benefits drew strong agreement There are several benefits to obtaining a CCMP credential Which of the following messages resonate with you? Additional comments: None yet, the market isn't that sophisticated. Separates change management from project management. Creates a network of professionals. What makes this different from the other certifications in this space that are currently out there? 30 15

16 Respondents provided excellent input for further discussion and promotion What other benefits do you think should be promoted? Creates confidence for clients in selecting an appropriately qualified practitioner. "Weeds out pretenders" Demonstrates competence in contributing value to a business/organization Provides for greater consistency in process and language by promoting common foundational knowledge. What issues and objections do you think might be raised regarding the CCMP certification? There are other well known certifications in the market that have been around for years. Why would I want CCMP and not another well known certification? The bureaucracy and cost associated with gaining the CCMP designation Getting national/ global recognition take time, money and effort. Have ambassadors / champions from all sorts of companies to help spread the word. And don't focus on HR practitioners specifically. 31 When would you be interested in pursuing the CCMP certification? 32 16

17 Development Operations Marketing Progress and next steps 33 What s involved in development of a certification? Set criteria Develop exam Design application process Set policies Recruit and train evaluators Test and finalize process Determine procedures and service levels Select and set up exam system Ensure ISO compliance Run the process Raise visibility Engage companies and recruiters Drive adoption 34 17

18 ANSI/ISO/IEC An international accreditation for organizations like ACMP who are operating certifications Requires a rigorous application and approval process Conveys a prestigious accreditation to the certifying body (ACMP) Awarded after in-depth third party analysis of program operations, policies and procedures Requires annual surveillance Many global government entities prefer/require certification programs that have met the strict requirements of being accredited by a third party 35 CCMP exam item writers An international team! Item writing location 36 18

19 What we are working on now Select exam vendor (application processing, exam administration) Exam development Select exam questions / review the final exam (November 21/28) Determine passing score Beta test assess item performance Finalize passing score Confirm first test windows Develop policies and procedures Candidate Handbook Policies & Procedures Manual Quality Management Manual You might have noticed our marketing efforts 38 19

20 That s all fine, but when can we apply? 39 Fees: What will it cost? Consider Application Process Staff to manage and monitor the process Review submissions and process applications Exam and Certification Award Providing access to take the exam globally System to handle application submission and review Exam vendor to maintain secure technology Prevention of cheating Certificate design and distribution Records management Ongoing marketing to drive recognition/value Updating The Standard Not cheap! Pricing TBD 20

21 Why is ACMP s certification program important to me? Recognizes your knowledge and experience in the profession Provides you with a global standard related to the work you do Brings legitimacy to the profession Raises awareness of the profession in your market What you can deliver and to what standard Supports your further career development and progression Demonstrates your commitment to personal career growth and professional development in the domain 41 Why is the CCMP program important to organizations? Provides a global standard for evaluating change management competency Establishes a foundation level of competency organizations can expect Helps organizations know what they are paying for when hiring new employees or procuring consulting support for change management Promotes a common language and shared understanding of change management, allowing professionals and organizations to easily work together Provides a development path for CM professionals 42 21

22 How you can help Subscribe! myccmp.org Search CCMP ACMP Send us your questions! Send us a video on why you are excited about CCMP! 43 Our active volunteers Marketing Amber Johnson Sara Sheehan Russell Mayne Dave Davis Governance Risto Gladden Yassine Laghzioli Wim Vriend Shahnaz Naughton Maria Kelly Stanely Wanjiku CK Mudalier Item Writers Blake Nebel Mathias Carvalho Lewin Mayers Marcia Rua Sammye Woods Dave L. Davis Jaqueline Iny Paula Yung Rocio Consuega Item Writers Amanda Vollick Donald Bosire Tunde-Success Osideko Daniel Siaw Amr Khalifa Corina St. Jacques Syed Mukhtar Oluwafemi Enigbokan Gloria Enyinnaya Hector Boye Aylin Altunas Federico Patone Alexandra Diakite Item Writers Anna Olsson Sabine Demitrowitz Judy Lundy Krzysztof Ogonowski Rishi Nicolai Neil McGregor Wendy Leegel Annie Li Long Qiao Samuel Liberant Joe Mitchell Joanna Cross Aslihan Atahan Mona Sinniah Tina Guerra 44 22

23 Keep in touch with us! acmpglobal.org myccmp.org Search CCMP ACMP 45 Additional Slides 46 23

24 Summary: Why certification from ACMP? 47 Our Journey 48 24

25 The CCMP Project - Objectives Develop new CCMP Certification Program Target, market and launch the CCMP Program Ensure CCMP is meaningful and attractive Ensure CCMP is prepared in accordance with ISO Based on a solid foundation ACMP s Standard for Change Management : Establishes common understanding of and consistent vocabulary for the discipline of change management Provides guidance for organizational change management, for any type of change Captures generally accepted practices and processes used by practitioners across industries, organizations and roles Sets a reference point for organizational decision-making regarding change management resources 50 25