Getting Started with WorldMark and TravelShare

Transcription

1 Getting Started with WorldMark and TravelShare Your world. The way you want it. Quick Start Guide

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3 Welcome Congratulations and welcome to WorldMark by Wyndham! We are honored that you have chosen to vacation with us and look forward to serving you and your family, with many years of fantastic travel and vacation memories to come. We hope you enjoy this Quick Start Guide and invite you to explore all your ownership has to offer. It outlines everything you need to get started with WorldMark and TravelShare, who to call if you are a new WorldMark owner or TravelShare member, and important WorldMark by Wyndham contacts. Follow these six easy steps and you ll be on your way to exploring your world the way you want it. 1. Vacation planning basics Understanding your Vacation Credits and Bonus Time 2. Vacation planning basics Affiliate Resorts and Hotels and RCI Exchange for TravelShare members 3. Getting registered to book online 4. Exploring your world Great vacation destinations 5. Who to call when you need help 6. We re here for you So what are you waiting for? It s time to stop imagining your dream vacation and time to start enjoying it with WorldMark by Wyndham. See you at the resorts! 1

4 1. Vacation Planning Basics Understanding Your Vacation Credits and Bonus Time Your Vacation Credits ( credits ) are like currency, used to book many of the exciting vacation options available to you. As a WorldMark owner: e Your credits are deposited to your account. (These are renewed annually during your anniversary month, so the vacation fun never ends!) e As you plan your vacation, refer to the Daily Vacation Credit Value Chart and season calendar on each resort page at WorldMarkTheClub.com or in your WorldMark by Wyndham Resort Directory to determine how many credits you ll need to travel. e When you make your reservations, credits will be deducted from your account. e Credits that are unused at the end of your anniversary year will automatically carry over for one year. You also have the option of making reservations without using your credits, by taking advantage of Bonus Time. Refer to the chart on the next page for helpful information on both of these options, and how to plan your vacation. 2

5 Guide for WorldMark Owners Feature Using Vacation Credits Vacation Credits e eyour credits are renewed annually on the first day of your anniversary month. Bonus Time Using Bonus Time e e A WorldMark benefit that allows you to rent WorldMark units at a low per-credit fee. Refer to the current WorldMark, The Club Guidelines for fees. Booking Window Up to 13 Months e ereserve 13 months out, or even the day of check-in when available. Up to 14 Days e euse for last-minute getaways. May be booked 1 to 14 days in advance of check-in. Length of Stay More or Less Than a Week e ein Red Season you can book less than a week within 9 months of check-in. There is never a 7-night minimum stay in Blue and White Seasons. However, there is a 2-night minimum stay on Weekend-Only Reservations when both Friday and Saturday are available. 4-Night Maximum e ebook from 1 to 4 consecutive nights. However, there is a 2-night minimum stay on Weekend-Only Reservations when both Friday and Saturday are available. Flexibility Any Day, Any Season, Any Size* e echeck in any day of the week, any season, in any size unit. Reservations can be split between multiple resorts. Any Day, Any Season, Any Size* e eavailability is best midweek and off-season. You can use midweek Bonus Time as often as you like (one reservation at a time) and on the weekend once every calendar quarter. Reservations can be split between multiple resorts. Maximizing Your Ownership eecredits automatically roll over first year. eeborrow credits from next year. e ewaitlisting is available for reservations 13 months to 2 weeks prior to check-in. e eexotic Bonus Time and Inventory Specials are two more ways you can vacation without using your credits. e eexotic Bonus Time may be booked 1 to 30 days in advance of check-in at all Hawaii, Mexico and Fiji resorts (with the exception of La Paloma, Mexico) for up to a 30-day maximum stay. e ebonus Time may also be used along with your credits to extend your stay. Insider Tips e eif you forget to call far enough in advance for a specific resort, book an alternate and waitlist for your first choice! This allows you to take advantage of cancellations that happen. e esince there is no waitlist within 14 days of check-in, any reservations that cancel will be available for Bonus Time. Check online often using the Bonus Time Search to take advantage of these last-minute cancellations. * Subject to availability 3

6 2. Vacation Planning Basics Affiliates and RCI Exchange for TravelShare Members As a WorldMark owner, you have literally hundreds of ways to enjoy yourself while vacationing through WorldMark. As a TravelShare member, you have even more benefits. As a TravelShare member, you can use your TravelShare Qualified Credits to: e Book select Affiliate Resorts and Hotels and escape to popular destinations around the world. e Exchange your credits through your RCI membership and vacation a few nights, an entire week or longer at your choice of more than 4,000 RCI-affiliated resorts worldwide. (The RCI membership is included in your TravelShare membership.) Your TravelShare benefits don t end there! Check out all the other ways you can use your TravelShare Qualified Credits to travel the world and stay connected. A full description is included in your TravelShare Program Guide. Refer to the chart on the next page to see some of the ways you can make the most of your ownership through TravelShare. 4

7 Guide for TravelShare Members Feature Booking Window Length of Stay Flexibility Maximizing Your Ownership Insider Tips Affiliates as a TravelShare Member Using Affiliate Resorts and Hotels e e A TravelShare benefit that allows you to use your TravelShare Qualified credits to book Wyndham Vacation Resorts Asia Pacific locations, select CLUB WYNDHAM locations and other select resorts affiliated with WorldMark by Wyndham. Up to 11 Months e e Book as early as 11 months prior to your arrival date at Wyndham Vacation Resorts Asia Pacific locations, and as early as 9 months prior to arrival at select CLUB WYNDHAM locations. More or Less Than a Week e e In Red Season you can book less than a week within 9 months of check-in. There is never a 7-night minimum stay in Blue and White Seasons. However, there is a 2-night minimum stay on Weekend-Only Reservations when both Friday and Saturday are available. Any Day, Any Season, Any Size* e e Check in any day of the week, any season, in any size unit. Reservations can be split between multiple resorts. eeborrow TravelShare Qualified Credits from next year. eebook reservations for guests with no additional fees. eewaitlisting is available up to 2 weeks prior to check-in. e eaffiliate inventory is limited so if your first choice isn t available, waitlist to take advantage of cancellations that happen and book an alternate location. RCI Exchange as a TravelShare Member Using RCI Exchange e eas a TravelShare member, RCI membership is included and allows you to exchange your credits for stays at any of more than 4,000 RCI-affiliated resorts.*** Up to 24 Months e ereserve a full week up to 24 months in advance. Reserve less than a full week 10 months in advance at select** RCI-affiliated resorts. Full Week or Less e etravelshare members can reserve less than a full week at select** RCI-affiliated resorts. Any Season, Any Size, Check-In Days Vary* e echeck-in days depend on location and whether stay is for a full week or less. e ewith Confirm First, credits aren t deducted from your account until after confirmation is made, whether you book online (at a reduced fee) or by phone. e eif credits are expiring, space bank them with RCI for up to 2 more years of vacation opportunities. e ewith Instant Exchange, you ll need just 4,000 WorldMark Vacation Credits for a one week exchange, regardless of the location, season or size of unit (you must request and confirm the exchange within 45 days of travel). Availability on these exchanges is limited. e e RCI also allows you to waitlist from 2 years to 30 days in advance of check-in within the Weeks Resorts. You can waitlist for specific resorts or regions/areas. Instant Exchange is most successful when you are flexible about where or when you can travel. *Subject to availability. **RCI Nightly Stay/Split Week Resorts. ***Exchange Fees apply. 5

8 3. Getting Registered to Book Online Put yourself in the driver s seat and begin exploring a whole new world of vacation opportunities on your owner website at WorldMarkTheClub.com. e Once your processing period is complete (approximately three weeks from purchase), you can create your account and begin making reservations online. If you want to get started sooner, your Sales Site Contact will be happy to assist. (There s a space for you to record this contact information on page 11.) e To set up your online account, go to WorldMarkTheClub.com and click Register Now. Enter the information needed to create your account. You ll need to have your owner number handy. That s it! Now you can log in as an owner to book reservations, manage your account and more. Please remember to keep your owner number and password confidential. My Owner Number My Password e For TravelShare members, once you ve created your WorldMarkTheClub.com account and you re in the RCI system (approximately four weeks from purchase), you can access RCI online reservations by going to the WorldMark website and clicking on RCI Exchange. 4. Exploring Your World Great Vacation Destinations Where do you dream of going? With all of the great resort locations and exciting travel options available to you, your vacation dreams can come true. You have a variety of tools at your fingertips to select the destination that s just right for you. e Use the online interactive resort map at WorldMarkTheClub.com. e Review your resort pages online for information about the units, resort features, maps and directions, popular area attractions and even weather forecasts to help you pack. e Check out other helpful website features like Inventory Specials to take advantage of lastminute inventory at a great price (without using your credits). e When you re ready to make your reservation, take advantage of the easy-to-use online reservation system. Vacation Guides are also available to personally assist you with your plans. e When it s time to go beyond the WorldMark system, TravelShare members will also love Confirm First booking online with RCI. 6

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10 5. Who to Call When You Need Help As a new owner, you always have someone to call with any questions. We ve got you covered from day one. Use the charts on the opposite page to see who your contact is, and then turn to page 11 for contact information. 8

11 New WorldMark Owners What I need help with Who I call if I ve been a WorldMark owner for 0-3 weeks 3-4 weeks 4 weeks or more WorldMark reservations Sales Site Contact WorldMark Vacation Planning Center or WorldMarkTheClub.com WorldMark Vacation Planning Center or WorldMarkTheClub.com Resort or how to questions Sales Site Contact WorldMark Vacation Planning Center WorldMark Vacation Planning Center Airline tickets, car rentals, etc. Sales Site Contact WorldMark by Wyndham Travel or Sales Site Contact WorldMark by Wyndham Travel Contract or dues payment questions Sales Site Contact Wyndham Consumer Finance Loan Servicing or Sales Site Contact Wyndham Consumer Finance Loan Servicing or Sales Site Contact Giving Owner Referral leads Sales Site Contact Friends First Friends First Booking Owner Education workshops Sales Site Contact WorldMarkTheClub.com or call Owner Education confirmation line WorldMarkTheClub.com or call Owner Education confirmation line Buying more Vacation Credits Sales Site Contact Sales Site Contact or Owner Enhancement Owner Enhancement Getting registered to book online Not able to register until week 3 WorldMark Vacation Planning Center or WorldMarkTheClub.com WorldMark Vacation Planning Center or WorldMarkTheClub.com Exchange Plus* Sales Site Contact Exchange Department Exchange Department New TravelShare Members What I need help with Who I call if I ve been a TravelShare member for 0-3 weeks 3-4 weeks 4 weeks or more TravelShare questions Sales Site Contact TravelShare tier phone number TravelShare tier phone number Booking Confirm First RCI reservations Sales Site Contact Sales Site Contact RCI Exchange link on WorldMarkTheClub.com or by calling the RCI Vacation Planning Center * Exchange Fees apply 9

12 6. We re Here For You This Quick Start Guide is just the beginning. We look forward to sharing information to help you get the most out of your ownership. Use the contact list on page 11 to take advantage of these opportunities. Here s what you can look forward to: e Owner Education Workshops Hear from other owners about their vacation experiences while you learn how to better use your credits, Bonus Time, TravelShare benefits, if applicable, and more. These workshops are fun and free! Go online or call to sign up today. e WorldMark Online & s Our owners tell us they prefer getting information via our robust WorldMarkTheClub.com owner website, and by . Make sure you keep your address up-to-date so you don t miss any of the exciting communications coming your way! e WorldMark Insider The Insider is your monthly newsletter announcing the current Inventory Specials, Hot Spots, exciting cruises and other travel opportunities. e Destinations Your monthly magazine (excluding January) is your source for resort coverage, TravelShare offerings, policy updates and exciting events. The magazine is printed and mailed four times a year, while seven issues are available online at WorldMarkTheClub.com. e Owner Enhancement WorldMark by Wyndham offers Owner Updates at many of our resorts to bring you up-to-date on WorldMark, The Club news and your TravelShare benefits, if applicable. If you find yourself with more vacation plans than credits, WorldMark by Wyndham makes it easy to upgrade your ownership from your home with a simple phone call, or conveniently after attending an Owner Update while on vacation. My Owner Number My Contract Number Connect with us 10

13 WorldMark by Wyndham Contacts Sales Site Contact Department Phone Number/Contact Information Hours WorldMark Vacation Planning Center & Owner Services or Mon.-Fri., 8 a.m.-7 p.m. PT Sat.-Sun., 8 a.m.-5 p.m. PT WorldMark Online Reservations WorldMarkTheClub.com 7 days a week, 6 a.m.-11:30 p.m. PT WorldMark by Wyndham MySavings or wbwmysavings@wyn.com Mon-Fri., 5:30 a.m.-2:30 p.m. PT WorldMark by Wyndham Travel Mon.-Fri., 8 a.m.-7 p.m. PT RCI Vacation Planning Center for TravelShare RCI Exchange link on WorldMarkTheClub.com or Mon.-Fri., 8 a.m.-7 p.m.* Sat.-Sun., 8 a.m.-5 p.m.* Wyndham Consumer Finance Loan Servicing Mon.-Fri., 7 a.m.-5 p.m. PT Sat., 9 a.m.-1 p.m. PT Friends First FRIEND ( ) Owner Education Please leave a message and a representative will contact you. Mon.-Fri., 8 a.m.-7 p.m. PT Sat.-Sun., 8 a.m.-5 p.m. PT Owner Enhancement Please leave a message and a representative will contact you. Exchange Department Mon.-Fri., 8 a.m.-5 p.m. PT ResortNet hours a day. Seven days a week. * Call Center hours are based on local times for RCI subscribing members in the continental United States, western Canada and central Canada. For members in Hawai i and Alaska, Call Center hours are based on Pacific Time. For members in the Caribbean and Atlantic Canada, Call Center hours are based on Eastern Time. 11

14 There s So Much More In addition to the more than 70 WorldMark resorts, there are so many other vacation benefits for you to enjoy. e WorldMark by Wyndham Travel You have access to your very own full-service travel agency. Get great rates on popular cruises, benefit from our relationships with major airlines and rental car agencies, and take advantage of special packages to exciting locations such as Europe and Australia. e More Vacation Choices with TravelShare In addition to RCI membership and Affiliate Resorts and Hotels, you enjoy a variety of additional vacation benefits as a TravelShare member. Use your TravelShare Qualified Credits for excursions with fellow owners, including cruises, European tours and special events. See your TravelShare Program Guide and Destinations magazine for details on these exciting programs: Quarterly Collection Connections Solo Connections When you explore the world with WorldMark by Wyndham, the fun never ends! 12

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16 WorldMark by Wyndham 6277 Sea Harbor Drive Orlando, FL WorldMarkTheClub.com All rights reserved. facebook.com/worldmark e twitter.com/worldmark pinterest.com/worldmark e youtube.com/myworldmarkbywyndham / /13