Corporate Overview Q3 FY 15
|
|
- Antony Gordon
- 8 years ago
- Views:
Transcription
1 Corporate Overview Q3 FY 15
2 Forward-Looking Statements Disclaimer Certain statements made in this presentation and the related materials may contain forward-looking statements, which are not historical facts, but are based on certain assumptions and reflect Enghouse s current expectations. These forward-looking statements are subject to a number of risks and uncertainties that could cause actual results or events to differ materially from current expectations. These risk factors are identified in Enghouse s Annual Information Form and other periodic reports filed with applicable regulatory authorities from time to time. Enghouse disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Market and Industry Data This document contains certain statistical, market and industry data obtained from industry publications and reports. Industry publications and reports generally indicate that information has been obtained from sources believed to be reliable, but do not guarantee the accuracy and completeness of such information. Actual outcomes may vary materially from those forecast in such reports or publications, and the prospect for material variation can be expected to increase as the length of the forecast period increases. While we believe this data to be reliable, market and industry data is subject to variations and cannot be verified with certainty due to limits on the availability and reliability of data. Enghouse has not independently verified any of the third party data referred to in this document. 2
3 Snapshot HQ in Canada + 27 countries Toronto Stock Exchange TSX:ESL Dual Growth organic & acquisitions Enghouse Interactive Contact center software Enghouse Networks Telecom software Enghouse Transportation Transportation software employees Revenue Consistently profitable 3
4 Strategy Build a larger, more diverse enterprise software and services company through: Growing our interaction management solutions business Interactive Management Group Growing our network solutions and transportation management software businesses Asset Management Group Consistently generating revenue growth and positive cash flow Completing selective acquisitions within existing markets and entering new strategic software markets on an opportunistic basis 4
5 Interactive - Sector Dynamics Contact Center is at the front line of customer interaction, driving technology upgrades on premise and in the cloud IP migration, multi media routing and driving technology refresh Mobile computing/workforce driving significant multi-channel requirements Trend to in-sourcing contact centers due to increasing costs overseas and political/nationalistic pressures Traditional PBX market becoming increasingly commoditized, adoption of SaaS delivery model Microsoft s entry in the IP PBX could be a disruptive force (Lync Voice Platform) 5
6 Interactive Portfolio Leading customer interaction solutions, in the cloud, hosted or on-premise to address specific market requirements Consoles seats Channel GTM and OEM On-premises Mid-Market seats Channel GTM On-premises or hosted private cloud Enterprise s of seats Direct/Channel GTM On-premises, private cloud, or hybrid Cloud True multi-tenant cloud solution GTM through carriers and service providers Public, community, or private cloud 6
7 Interactive Portfolio Leading solutions to maximize the value of customer interaction MULTI-CHANNEL CONTACT CENTER Contact Center Enterprise Contact Center Service Provider Communication Center w/microsoft Lync Contact Center OnDemand Outbound Dialer ATTENDANT/OPERATOR CONSOLE Intuition Attendant Console (Avaya/Genband) Arc Pro Attendant Console for CISCO Operator Console for Microsoft Lync ANDTEK Console SELF-SERVICE Communication Portal Knowledge Management Suite QUALITY MANAGEMENT Call Billing and Reporting Enterprise & Cloud Call & Computer Recording Agent Evaluation Quality Management Suite Workforce Management System 7
8 Networks - Sector Dynamics BSS/OSS market was valued at $17B in 2011 and is expected to grow to $48.5B in 2018, a CAGR of 16% from (Source Transparency market Research) Highly fragmented, open for more industry consolidation among 400+ vendors Industry growth fueled by wireless subscriber growth and demand for smartphones, tablet devices and OTT applications Adoption of cloud and network virtualization will continue to gain momentum Big data and analytics technologies being deployed to tailor value-added services based on subscriber usage and behavior Continuing transition to next-generation network technologies and new service offerings while also dealing with customer services and retention 8
9 Networks Portfolio Technology solutions to optimize performance for next generation network operators FRAUD MANAGEMENT Real-time Predictive Analysis Profiling Dashboard Business Rules Engine GEOGRAPHIC INFORMATION SYSTEM Network Planning Rollout Design Engineering Visual Intelligence INTELLIGENT NETWORK SUITE Least Cost Routing Enhanced Toll Free Wholesale Number Portability Analytics MOBILE VALUE ADDED SERVICES Messaging Call Completion Rich Communications SERVICE DELIVERY CLOUD Billing Order Management Workflow CRM Service Catalog Provisioning WHOLESALE REVENUE MANAGEMENT Mediation Interconnect Roaming Trading Taxation Content 9
10 Transportation - Sector Dynamics Fragmented and competitive market. New technologies driving growth in systems and tangible cost benefits / savings Evolving tablet and smart phone technologies replacing traditional Mobile Data Terminals (MDT s). LTE networks to provide interoperability across geographies Cloud computing gaining momentum and driving replacement of legacy technology systems in a space traditionally slow to adopt Economic uncertainty and rising fuel costs driving increased ridership in both public and private sectors International political focus on terrorism and natural disasters driving continued investment in transportation and public safety systems 10
11 Transportation Portfolio Software based transportation and workforce management solutions for the public,privateandpublicsafetysectors TRANSIT OPERATIONS Fixed Route & Para-transit Scheduling Dispatch Workflow /Driver Management COMMUNICATIONS Fixed Route & Para-transit IVR Web Based Trip Planning PRIVATE TRANSPORTATION Coach and Tour Operations Management PUBLIC SAFETY Emergency Control Center & Dispatch (Police, Fire, Ambulance) Non-Emergency Patient Transport FLEET & TRANSPORTATION MANAGEMENT Logistics Management Order Tracking Telematics Container and Vehicle Tracking and Monitoring 11
12 ANNUAL RESULTS 12
13 Fiscal Year Results (ending Oct 31) TOTAL REVENUE $220m RECURRING REVENUE $115m $180m $92m $94m $123m $136m $47m $59m $72m 50% 48% 52% 51% 52% FY10 FY11 FY 12 FY 13 FY 14 FY10 FY11 FY 12 FY 13 FY 14 ADJUSTED EBITDA PER SHARE $2.09 DIVIDEND PER SHARE (based on date of record) $0.36 $1.69 $0.29 $1.26 $1.35 $0.18 $0.23 $0.85 $0.14 FY 10 FY 11 FY 12 FY 13 FY 14 FY 10 FY 11 FY 12 FY 13 FY 14 Note¹ : CAGR Compound annual growth rate 13
14 Revenue Split FY 14 REVENUE BREAKDOWN Hardware 3% Services 12% License 33% REVENUE BY GEOGRAPHY CANADA 4% APAC 7% US 33% Hosted/Mtce 52% EMEA 34% UK 22% REVENUE BY BUSINESS GROUP Asset Management Group $51m 23% Interactive Management Group $169m 77% 14
15 9 MONTHS -FY 15 15
16 9 months - FY 15 9 months FY 15 9 months FY 14 Revenue - increase of ~29% over FY 14 $203.0m $157.9m Revenue by Segment Interactive Management Group $136.7m $126.3m Asset Management Group $66.3m $31.6m License revenue $62.5m $52.8m Recurring revenue - increase of ~ 20% over FY 14 $99.7m $82.8m R & D expense as a % revenue 15.0% 17.1% Adjusted EBITDA¹ per diluted share - increase of ~ 25% over FY 14 $1.88 $1.50 Adjusted EBITDA¹ - increase of ~ 26% over FY 14 $50.9m $40.4m Note¹: Adjusted EBITDA: Results from operating activities adjusted for depreciation of PPE and special charges for acquisition related restructuring costs. 16
17 9 months - FY 15 9 months FY 15 9 months FY 14 Quarterly dividend - per common share, based on date of record $0.32 $0.26 Cash spent on dividend $8.4m $6.8m Cash spent on acquisitions (net of cash acquired) $27.3m $21.5m Cash & Investments balance - beginning of period $84.9m $90.3m Cash & Investments balance - end of period $91.3m $104.9m Acquisitions IAT IT Sonix Basset Nov 4 th March 4 th July 4 th CDRator Reitek March 3 rd May 8 th 17
18 Q3 FY 15 18
19 Q3 FY 15 Q3 FY 15 Q3 FY 14 Revenue - increase of ~ 28% over Q3 FY 14 $71.3m $55.5m Revenue by Segment Interactive Management Group $48.1m $44.6m Asset Management Group $23.2m $10.9m License revenue $21.8m $18.2m Recurring revenue - increase of ~ 15% over Q3FY 14 $33.8m $29.4m R & D expense as a % revenue 13.6% 16.0% Adjusted EBITDA¹ per diluted share - increase of ~28% over Q3 FY 14 $0.68 $0.53 Adjusted EBITDA¹ - increase of ~ 28% over Q3 FY 14 $18.5m $14.4m Note 1: Adjusted EBITDA: Results from operating activities adjusted for depreciation of PPE and special charges for acquisition related restructuring costs. 19
20 Q3 FY 15 Q3 FY 15 Q3 FY 14 Quarterly dividend - per common share, based on date of record $0.12 $0.10 Cash spent on dividend $3.2m $2.6m Cash spent on acquisitions (net of cash acquired) $6.8m $8.0m Cash & Investments balance - beginning of period $88.5m $101.0m Cash & Investments balance - end of period $91.3m $104.9m Acquisitions Basset July 4 th Reitek May 8 th 20
21 Quarterly Results REVENUE $ millions RECURRING REVENUE $ millions $80 $70 $60 $50 $40 $30 $20 $10 $0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 $40 $35 $30 $25 $20 $15 $10 $5 $0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 FY 12 FY 13 FY 14 FY 15 FY 12 FY 13 FY 14 FY 15 ADJUSTED EBITDA $ millions DIVIDEND PER SHARE (based on date of record) $20 $18 $16 $14 $12 $10 $8 $6 $4 $2 $0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 $0.14 $0.12 $0.10 $0.08 $0.06 $0.04 $0.02 $0.00 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 FY 12 FY 13 FY 14 FY 15 FY 12 FY 13 FY 14 FY 15 21
22 Acquisition Strategy Established track record of value creation through acquisitions To consistently generate positive operating cash flows to fund further growth and drive shareholder value Economic factors favorable for acquisitions especially for small-cap companies Target companies in the $5m - $50m revenue range preferably with strong recurring revenue Geographic, product or scale expansion Mission critical solutions High barriers to entry Objective is for a cash payback within 5-6 years 22
23 Recent Acquisitions IT SONIX March, 2014 Q2 FY 14 GERMANY BASSET July, 2014 Q3 FY 14 JINNY Aug, 2014 Q4 FY 14 IRELAND VOXTRON Oct, 2014 Q4 FY 14 CDRATOR March, 2015 Q2 FY 15 DENMARK REITEK May, 2015 Q3 FY 15 AKTAVARA Sept, 2015 Q4 FY 15 SWEDEN SWEDEN BELGIUM ITALY 23
24 THANK YOU! 24
Corporate Overview Q2 FY 15
Corporate Overview Q2 FY 15 Forward-Looking Statements Disclaimer Certain statements made in this presentation and the related materials may contain forward-looking statements, which are not historical
More informationCorporate Overview Q4 FY 15
Corporate Overview Q4 FY 15 Forward-Looking Statements Disclaimer Certain statements made in this presentation and the related materials may contain forward-looking statements, which are not historical
More informationForward-Looking Statements Disclaimer Market and Industry Data
Corporate Overview Forward-Looking Statements Disclaimer Certain statements made in this presentation and the related materials may contain forward-looking statements, which are not historical facts, but
More informationMitel. Powering connections
Mitel Powering connections TD Securities - Technology Care Investor Conference November 19, 2014 Safe Harbor Statement Forward Looking Statements Some of the statements in this presentation are forward-looking
More informationFiled by Mitel Networks Corporation Pursuant to Rule 425 under the Securities Act of 1933 and deemed filed pursuant to Rule 14a-12 under the
Filed by Mitel Networks Corporation Pursuant to Rule 425 under the Securities Act of 1933 and deemed filed pursuant to Rule 14a-12 under the Securities Exchange Act of 1934 Subject Company: Polycom, Inc.
More informationFor personal use only
Integrated Research Limited (IRI) FY2015 Annual General Meeting 13 November, 2015 ABN: 76 003 588 449 9 of the top 10 US banks 4 of the world s 10 largest companies 6 of the 10 biggest stock exchanges
More informationFor personal use only
Integrated Research Limited (IRI) FY2015 Annual Financial Results August, 2015 ABN: 76 003 588 449 9 of the top 10 US banks 4 of the world s 10 largest companies 6 of the 10 biggest stock exchanges 7 of
More informationCITIGROUP GLOBAL TECHNOLOGY CONFERENCE. September 2, 2014
CITIGROUP GLOBAL TECHNOLOGY CONFERENCE September 2, 2014 SAFE HARBOR This presentation contains forward-looking statements, including, among other things, statements regarding our growth prospects; our
More informationOracle Cloud: Line of Business PaaS Services. Balaji Yelamanchili Senior Vice President Product Development
Oracle Cloud: Line of Business PaaS Services Balaji Yelamanchili Senior Vice President Product Development Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating to Oracle's
More informationDISCOVER ASCOM S EXCITING BUSINESS FRITZ MUMENTHALER, CEO
DISCOVER ASCOM S EXCITING BUSINESS FRITZ MUMENTHALER, CEO ABOUT ASCOM OUR STRATEGY ATTRACTIVE GROWTH OPPORTUNITIES AN APPEALING INVESTMENT CASE ASCOM THE ELEVATOR PITCH Two independent ICT businesses,
More informationManaged Services Billing Platform For MVNOs
Managed Platform For MVNOs Search for local partners (MVNEs) One Business Avenue / One Address for Business Development About One Business Avenue One Address for Business Development A business consulting
More informationLOGO BUSINESS SOLUTIONS
LOGO BUSINESS SOLUTIONS Analyst Presentation for FY 2014 Gülnur Anlaş Chief Financial Officer February 16, 2015 12 1 Disclaimer This presentation contains information and analysis on financial statements
More informationOracle Cloud: Enterprise Resource Planning
Oracle Cloud: Enterprise Resource Planning Rondy Ng Senior Vice President Applications Development Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating to Oracle's future
More informationMorgan Stanley Leveraged Finance Conference
Morgan Stanley Leveraged Finance Conference June 12, 2014 2014 Level 3 Communications, LLC. All Rights Reserved Cautionary Statement & Pro Forma Adjustment Some statements made in this presentation are
More informationCompany Profile. Interactive Intelligence Inc.
Company Profile Interactive Intelligence Inc. Innovation A Solid Foundation Founded 1994 Publicly Traded: Nasdaq ININ Innovative, first-to-market approach 1st all-in-one platform for enterprise & contact
More informationWorkforce Optimization, Workflow Automation & Workforce Management
Highly Affordable and Unified Solutions in Workforce Optimization, Workflow Automation & Workforce Management for both Front Office Call Centers & Back Office Functions Delivered as On-Premise Software,
More informationHutchison Telecommunications Hong Kong Holdings Limited (Stock Code: 215) 2012 Annual Results Presentation. 19 March 2013
Hutchison Telecommunications Hong Kong Holdings Limited (Stock Code: 215) 212 Annual Results Presentation 19 March 213 Disclaimer These materials have been prepared by Hutchison Telecommunications Hong
More informationInvestor Presentation. March 2013
Investor Presentation March 2013 Safe Harbor Statement Forward-looking statements regarding future events or DDS Wireless future financial performance may be made in this presentation that involve risks
More informationABSTRACT. 2015-2016 Cloud-Based Contact Center Infrastructure Market Report
ABSTRACT 2015-2016 Cloud-Based Contact Center Infrastructure Market Report 1 The eighth annual edition of DMG Consulting s Cloud-Based Contact Center Infrastructure Market Report provides an in-depth analysis
More information2014-2015 Cloud-Based Contact Center Infrastructure Market Report
ABSTRACT 2014-2015 Cloud-Based Contact Center Infrastructure Market Report The seventh edition of DMG Consulting s Cloud-Based Contact Center Infrastructure Market Report provides an in-depth analysis
More informationJDSU Partners with Infobright to Help the World s Largest Communications Service Providers Ensure the Highest Quality of Service
JDSU Partners with Infobright to Help the World s Largest Communications Service Providers Ensure the Highest Quality of Service Overview JDSU (NASDAQ: JDSU; and TSX: JDU) innovates and markets diverse
More informationMitel Professional Services Catalog for Contact Center JULY 2015 SWEDEN, DENMARK, FINLAND AND BALTICS RELEASE 1.0
Mitel Professional Services Catalog for Contact Center JULY 2015 SWEDEN, DENMARK, FINLAND AND BALTICS RELEASE 1.0 Contents MITEL PROFESSIONAL SERVICES DELIVERY METHODOLOGY... 2 CUSTOMER NEEDS... 2 ENGAGING
More informationIBM Business Analytics software for Insurance
IBM Business Analytics software for Insurance Nischal Kapoor Global Insurance Leader - APAC 2 Non-Life Insurance in Thailand Rising vehicle sales and mandatory motor third-party insurance supported the
More informationThe Rise of Cloud Contact Centers
The Rise of Cloud Contact Centers White Paper The Rise of Cloud Contact Centers What does it take to be an Enterprise Cloud Solution? Full-featured Contact Center Platform Scalability & Migration Strategies
More informationBringing Cloud Computing to Mid-sized Companies
Forward Looking Statements This presentation contains forward-looking statements relating to expectations, plans, prospects, or financial results for NetSuite. These forward-looking statements are based
More informationDifferentiate your business with a cloud contact center
Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper Sponsored by Cisco Systems, Inc. Publication Date: September
More informationDCC Overview DCC is an international sales, marketing, distribution and business support services group operating across four divisions
Company Overview DCC Overview DCC is an international sales, marketing, distribution and business support services group operating across four divisions Profit by division * Profit by geography * 14% 4%
More information4 th Quarter 2011 Earnings Results
4 th Quarter 2011 Earnings Results Fran Shammo Chief Financial Officer January 24, 2012 Safe Harbor Statement NOTE: This presentation contains statements about expected future events and financial results
More informationGlobal Enterprise Content Management Market Mobile and Cloud Platforms are Driving Widespread Adoption
Global Enterprise Content Management Market Mobile and Cloud Platforms are Driving Widespread Adoption January 2015 Contents Section Slide Number Executive Summary 3 Market Overview 10 Total ECM Market
More informationInvestor Presentation February 2014
eplus E X C E L L E N C E T H R O U G H E X P E R I E N C E Investor Presentation February 2014 eplus inc. EX C E L L E N C E T H R O U G H EX P E R I E N C E Safe Harbor Statement Statements in this presentation,
More informationBuilding a Multi-Channel Contact Center
WHITE PAPER Building a Multi-Channel Contact Center Table of Contents Traditional Call Centers Evolve.... 3 The Multi-Channel Contact Center... 4 More Focus on the Consumer and Customer Experience... 5
More informationOptimize Business Productivity Evolve Your Business with the Cloud. Slide 1
Optimize Business Productivity Evolve Your Business with the Cloud Slide 1 Agenda A changing landscape for sales and customer service Top business challenges for achieving sales and service excellence
More informationGigaset AG New opportunities for DECT March 2012
GIGASET AG Roadshow Gigaset AG New opportunities for DECT March 2012 January 2013 Disclaimer This presentation may contain forward-looking statements about the business, financial condition, results of
More informationAT&T Investor Update. 2Q12 Earnings Conference Call July 24, 2012
AT&T Investor Update Earnings Conference Call July 24, 2012 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual
More informationClickSoftware Technologies Ltd. (NasdaqGS: CKSW) Company Presentation
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW) Company Presentation Presentation Outline Company Overview Market and Leadership Position Customers and Partners The Need and Our Solution Return on Investment
More informationDescartes Uniting Business in Commerce
Helping customers deliver Descartes Uniting Business in Commerce May 2013 : DSGX : DSG Safe Harbor Certain statements made today and in this presentation including, but not limited to, statements addressing
More informationJ.P. Morgan High Yield & Leveraged Finance Conference. Sunit Patel, CFO
J.P. Morgan High Yield & Leveraged Finance Conference Sunit Patel, CFO February 28, 2011 Safe Harbor Statement Some of the statements made in this presentation are forward looking in nature. These statements
More informationWhy Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs
Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges
More informationCall Center Growth Strategies: Vendor Opportunities In North America and Europe
Brochure More information from http://www.researchandmarkets.com/reports/238679/ Call Center Growth Strategies: Vendor Opportunities In North America and Europe Description: The contact center market has
More informationH1 2014 Earning Results JULY 30 TH, 2014
H1 2014 Earning Results JULY 30 TH, 2014 Disclaimer This document includes forward looking statements relating to Ingenico Group s future prospects, development and business strategies. By their nature,
More informationHow To Make A Profit From Cloud Software
Progress Software Presentation to Investors Jay Bhatt President & Chief Executive Officer April 25, 2012 Forward Looking Statements This presentation contains statements that are forward-looking statements
More informationResults presentation Six Months Ended 30 November 2006
Results presentation Six Months Ended 30 November 2006 Tim Howkins, CEO Steve Clutton, Finance Director Introduction Turnover up 44% Highlights Earnings per share up 43% All parts of business contributed
More informationThe New Rules of Workforce Management
The New Rules of Workforce Management What can today s Workforce Management solutions do for your contact center? Provide advanced functionality, including leave management, self-service, mobile features
More informationNEC Contact Centres (Genesys)
Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats
More informationTD Securities Telecom & Media Forum
TD Securities Telecom & Media Forum June 14, 2012 George Cope President & CEO Safe harbour notice Certain statements made in the attached presentation, including, but not limited to, statements relating
More informationUnderstanding The Benefits Of Unified Communications And Hosted VoIP
Understanding The Benefits Of Unified Communications And Hosted VoIP oip Having Unified Communications (UC) in place can benefit not only your organisations but also your employees and customers. The Benefits
More informationChoosing the Right Cloud Contact Center Solution
Choosing the Right Cloud Contact Center Solution A solution and vendor evaluation guide for enterprises An Ovum White Paper Sponsored by Publication Date: June 2012 INTRODUCTION Competing in today's complex
More informationCisco Collaboration: Improve Collaboration, Improve Business
Solution Overview Cisco Collaboration: Improve Collaboration, Improve Business Work is more interconnected than ever before. Employees are more empowered and want greater freedom in how and where they
More informationTurn Your Business Vision into Reality with Microsoft Dynamics GP
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.
More informationService Suite for Communications Mobile workforce management solutions
Service Suite for Communications Mobile workforce management solutions No other mobile workforce management provider knows the communications industry like ABB. That s why ABB has become one of the leading
More informationQSC AG. Company Presentation. Preliminary Results 2014 / Outlook 2015 Cologne, February 23, 2015
QSC AG Company Presentation Preliminary Results 2014 / Outlook 2015 Cologne, February 23, 2015 AGENDA 1. Financial Development 2014 Stefan A. Baustert 2. Financial Outlook 2015 / Cost Reduction Program
More informationDigital Marketplace - G-Cloud
Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We
More informationThe Rising Cost of Customer Service:
A FROST & SULLIVAN EXECUTIVE SUMMARY The Rising Cost of Customer Service: Cloud Strategies for Lower TCO, Higher Reliability, and a Competitive Edge In Collaboration With: View the ondemand version of
More informationYour Voice is Critical. OpenScape Enterprise voice solutions gives power to voice
Your Voice is Critical OpenScape Enterprise voice solutions gives power to voice High quality reliable voice is business critical Conversations involve real-time engagement across multiple communication
More informationInvestor & Analyst Presentation. Majesco. Dec. 15, 2014. Majesco
Investor & Analyst Presentation Dec. 15, 2014 1 CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS Certain statements in this communication regarding the proposed merger of Cover-All with and into,
More informationDescartes Uniting Business in Commerce
Descartes Uniting Business in Commerce December 2015 : DSGX : DSG Safe Harbor Certain statements made today and in this presentation including, but not limited to, statements addressing economic uncertainty;
More informationWeb and Application Hosting 2015
MARKET FORECAST Web and Application Hosting 2015 SEP 2015 Liam Eagle, Senior Analyst, Service Providers Web and application hosting, a mature IT market, is facing changes to the variety of services on
More informationUNIFIED COMMUNICATIONS
UNIFIED COMMUNICATIONS DELIVERING ENTERPRISE PRODUCTIVITY, EFFICIENCY, AND BUSINESS VALUE By Debra Chin Senior Vice President Palmer Research TABLE OF CONTENTS Executive Summary.... Page 3 Unified Communications
More informationLender Processing Services. June 2008
June 2008 Forward-Looking Statements This presentation will contain forward-looking statements that involve a number of risks and uncertainties. Statements that are not historical facts, including statements
More informationManagement s Discussion & Analysis
Management s Discussion & Analysis FOR THE THREE MONTHS ENDED DECEMBER 31, 2012 75 International Blvd., Suite 100, Toronto, ON M9W 6L9 Tel (416) 675-1201 Toll (866) 768-4771 Fax (416) 679-8992 www.bsmwireless.com
More informationOn the call today from MIND is Mrs. Monica Iancu, MIND's CEO, who will summarize our major achievements in 2013 and discuss our business.
Andrea Dray Greetings, and welcome to the MIND CTI Fourth Quarter and Full Year 2013 Earnings Conference Call. At this time, all participants are in a listenonly mode. A brief question-and-answer session
More information2014 Preliminary Results
2014 Preliminary Results 26 February 2015 2014 Preliminary Results Rachel Whiting, Chief Financial Officer 2 Safe harbour statement This presentation and the subsequent question and answer session may
More informationAutobytel 2014 Q4 Results NASDAQ: ABTL February 26, 2015
Autobytel 2014 Q4 Results NASDAQ: ABTL February 26, 2015 Copyright 2015 Autobytel Inc. Safe Harbor Statement and Non-GAAP Disclosures The statements made in the accompanying conference call or contained
More informationTransforming Mobile Networks from 2G/3G to 4G LTE
Transforming Mobile Networks from 2G/3G to 4G LTE Forward-Looking Statements Statements in this presentation that are not historical fact are forward-looking statements. Some of the forwardlooking statements
More informationMARKET I NSIGHT. Cloud-Based Agent Performance Optimization Applications: The Last Great Shift to the Cloud. Sponsored by Genesys
MARKET I NSIGHT Cloud-Based Agent Performance Optimization Applications: The Last Great Shift to the Cloud Frost & Sullivan Market Insight EXECUTIVE SUMMARY Cloud deployment has become the preferred method
More informationA global leader in voice technology solutions that bring Android, Wi-Fi and VoIP together. Cantech Investor Conference 2016
A global leader in voice technology solutions that bring Android, Wi-Fi and VoIP together. Cantech Investor Conference 2016 Apivio Systems Inc. (APV.V) 1 Disclaimer The information contained in this document
More informationBrochure More information from http://www.researchandmarkets.com/reports/3340542/
Brochure More information from http://www.researchandmarkets.com/reports/3340542/ Location Analytics Market by Tools (Geocoding and Reverse Geocoding, Data Integration and ETL, Reporting and Visualization,
More informationVENDOR AND INTEGRATOR OF INDUSTRY SPECIFIC AND ROLE-TAILORED SOLUTIONS
VENDOR AND INTEGRATOR OF INDUSTRY SPECIFIC AND ROLE-TAILORED SOLUTIONS Prodware Founded in 1989, Prodware is a vendor and integrator of industry specific and role-tailored IT solutions for businesses.
More informationTXT e-solutions. Corporate Overview September 2015
TXT e-solutions Corporate Overview September 2015 FY 2014 & H1 2015 Results FY 2014 (Actual) H1 2015 Revenues: 55.9 m (+6.3%) 31.1 m (+13.2%) EBIT 5.5 m (+10%) 2.8 m (+22.8%) Free Cash Flow 9.3% of Rev.
More informationFY 2015 FULL YEAR RESULTS
FY 2015 FULL YEAR RESULTS 26 AUGUST 2015 NEXTDC LIMITED ACN 143 582 521 NEXTDC FY15 Results August 2015 1 FY15 highlights NEW SALES 1 REVENUE EBITDA 9.8MW $60.9m $8.0m Up 362% on FY14 Up 85% on FY14 2
More informationThe Order Management Tipping Point:
The Order Management Tipping Point: Why Salesforce is at the Center of the New Communication Service Provider Architecture Sponsored by Technology Changing the Customer Change is constant for all industries,
More information2015 Second Quarter Business Review (unaudited) July 23, 2015
2015 Second Quarter Business Review (unaudited) July 23, 2015 1 Forward Looking Statement This presentation contains forward-looking information about 3M's financial results and estimates and business
More informationLITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION
LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION WHAT DO CUSTOMERS WANT FROM CONTACT CENTRES 41 % % % Person who answers the phone handles the whole call 40 To be treated as a valued customer
More informationUC & C Success Requires a Services Lead Approach
UC & C Success Requires a Services Lead Approach Presented by Zeus Kerravala Principal Analyst 2014 ZK RESEARCH, A DIVISION OF KERRAVALA CONSULTING The Business Climate is Changing Technology Solution
More informationTurn Your Business Vision into Reality with Microsoft Dynamics NAV
Turn Your Business Vision into Reality with Microsoft Dynamics NAV You have worked hard to build a vision for your business. With Microsoft Dynamics NAV, you can turn that vision into reality with a solution
More informationEnterprise World 2013 IR Briefing
Enterprise World 2013 IR Briefing Safe Harbor Certain statements in this presentation, including statements about the focus of Open Text Corporation ( OpenText or the Company ) in Fiscal 2014 on growth
More informationTurn Your Business Vision into Reality with Microsoft Dynamics GP
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.
More informationTHE SUPPLIER DIRECTORY
THE SUPPLIER DIRECTORY SOLUTION PROVIDER Calabrio CCNG Contact Center Pipeline Conversocial Customer Care Institute Enghouse Interactive Genesys HireIQ incontact Interactive Intelligence Intradiem NICE
More information10 Steps to a Multichannel Strategy and an Exceptional Customer Experience
10 Steps to a Multichannel Strategy and an Exceptional Customer Experience Jesús Hoyos CRM industry analyst and advisor Brad Herrington Principal Solutions Architect Interactive Intelligence, Inc. Contents
More informationS E P T E M B E R 2 0 0 6. Welcome to Our World. The Global VoIP Company NASDAQ: IBAS 12/05
S E P T E M B E R 2 0 0 6 Welcome to Our World The Global VoIP Company NASDAQ: IBAS 12/05 Safe Harbor Statement Except for historical information, all of the expectations, plans and assumptions contained
More informationBuilding a Multi-Channel Contact Center
WHITE PAPER Building a Multi-Channel Contact Center Building a Multi-Channel Contact Center PAGE 1 Table of Contents Traditional Call Centers Evolve... The Multi-Channel Contact Center... More Focus on
More informationwhite paper Why Moving Your Contact Center to the Cloud is the Way to Go
white paper Why Moving Your Contact Center to the Cloud is the Way to Go WHITE PAPER table of contents 3 abstract 3 the changing contact center industry 4 cost benefits of hosted solutions 4 Scalability
More informationManaging a Global Business
Managing a Global Business Whitepaper from Global Drivers of Change: There are several driving forces in the global business landscape that will continue to shape the future of these organisations: Technological
More informationThe Key Components of a Cloud-Based UC Offering
The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new
More informationeplus inc. Investor Presentation February 2012
eplus inc. Investor Presentation February 2012 1 Safe Harbor Statement Statements in this presentation, which are not historical facts, may be deemed to be "forward-looking statements. Actual and anticipated
More informationVirtualization in a Multipurpose Commercial Data Center
Virtualization in a Multipurpose Commercial Data Center Gartner Data Center Conference December 6, 2010 Hostway Corporation Global Provider of Infrastructure, Platforms, and Web Enabled Business Applications
More informationIT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud
IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;
More informationHosted Collaboration Solution for Contact Center: Elevate Customer Care
Brochure Hosted Collaboration Solution for Contact Center: Elevate Customer Care In the face of fierce competition, delivering superior customer service has never been more important. Cisco Customer Collaboration
More informationBusiness Cloud Services Contact Center
Business Cloud Services Contact Center Contact Center in the Cloud Customer Engagement Starts in the Cloud UNIVERGE BLUE Contact Center enables you to efficiently handle all customer communication channels
More informationMobile Unified Communications and Collaboration Market by Solutions, & by Deployment Type - Global Forecast to 2019
Brochure More information from http://www.researchandmarkets.com/reports/3032056/ Mobile Unified Communications and Collaboration Market by Solutions, & by Deployment Type - Global Forecast to 2019 Description:
More informationTurn Your Business Vision into Reality with Microsoft Dynamics GP
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.
More informationOrange County Convention Center Orlando, Florida June 3-5, 2014. Architecturing the cloud for your SAP landscape Florian Stilkerich
Orange County Convention Center Orlando, Florida June 3-5, 2014 Architecturing the cloud for your SAP landscape Florian Stilkerich LEARNING POINTS What are the different types of Cloud Enterprise Architecture
More informationSmall Businesses Need Contact Centers to Deliver Great Service
Small Businesses Need Contact Centers to Deliver Great Service March 2014 Sponsored by: - 1 - DMG Consulting LLC Table of Contents Cloud-Based Contact Center Solutions are Ideal for Small Businesses...
More informationInvestor Presentation
Investor Presentation June 2015 Safe Harbor Statement Statements in this presentation, which are not historical facts, may be deemed to be "forward looking statements. Actual and anticipated future results
More informationSocial Media Analytics Market by Type, Applications, Vertical, Region - Global Forecast to 2020
Brochure More information from http://www.researchandmarkets.com/reports/3617252/ Social Media Analytics Market by Type, Applications, Vertical, Region - Global Forecast to 2020 Description: "Social Media
More informationB U I L D I N G N O R T H A M E R I C A N F I N T E C H L E A D E R S H I P. BMO 2013 Technology and Digital Media Conference
B U I L D I N G N O R T H A M E R I C A N F I N T E C H L E A D E R S H I P BMO 2013 Technology and Digital Media Conference Forward-Looking Statements This presentation contains certain statements that
More information1 st QUARTER 2015 EARNINGS RESULTS Fran Shammo Chief Financial Officer
VlpHU09DSUQyMDE1UTE= VlpHU09DSUQyMDE1UTE= 1 st QUARTER 2015 EARNINGS RESULTS Fran Shammo Chief Financial Officer April 21, 2015 Safe Harbor Statement NOTE: In this presentation we have made forward-looking
More information4net Technologies. Cloud Services V1.00-1115
4net Technologies Cloud Services V1.00-1115 4net Cloud Services 4net s Cloud Service successfully combines the most advanced technologies with the latest services and applications to create a network,
More information