Job and Company Fit: Assess for Your Role, Your Culture, Your Industry

Transcription

1 Job and Company Fit: Assess for Your Role, Your Culture, Your Industry

2 We significantly reduced the time and financial costs [of ] employee turnover [and generated] millions of dollars in additional sales by helping put the right person in the right job. Swarovski

3 Realistic Job Simulations and Pre-Packaged Industry Solutions Organizations looking to optimize their talent management face questions such as: How can we ensure people have a realistic understanding of the role, work environment, and corporate culture before they apply? How can we streamline selection and ensure we only interview the most suitable candidates? How can we increase engagement and reduce attrition? How do we ensure the candidate experience reinforces our employer and consumer brand? How can we measure the key skills, behaviors and culture in a specific role or industry? CEB s SHL Talent Measurement Solutions offer multimedia simulations that enable you to streamline your assessment process, align it to your brand, culture and the role, and improve the recruitment experience for your candidates. We also offer comprehensive off the shelf solutions to help you select the best people, quickly and cost-effectively, for your role and industry. Our range of pre-packaged industry-specific and job-specific solutions typically comprise simulations, ability and skills tests, as well as personality assessments. 3

4 Introduce Candidates to the Role and Your Culture Before They Apply Realistic Job and Culture Previews (RJPs and RCPs) Our custom-designed, multimedia-based, Realistic Job and Culture Previews help organizations: $ Reduce the costs of recruitment and improve retention by giving candidates a realistic preview of the role and your organization before they apply Improve the candidate experience and safeguard your brand by encouraging self-elimination, not rejection, of unsuitable candidates Convey employer brand and image effectively, aligning it with and reinforcing your consumer brand The realism of these RJPs and RCPs is greatly enhanced by the use of video, 2D or 3D animation-based media. These may include employee testimonials, portrayals of the work environment, critical work activities, and other aspects relevant to the job or the organization. 4

5 Flexible Implementation Options The implementation of our multimedia solution is fast and effective. We can: Recommend core content for your solution based on our job and culture analysis Work with you and your marketing/brand experts to design and produce multimedia content Host the online RJP or RCP where required, so that it fits seamlessly with your pre-hire assessments process We offer multiple options and investment levels for implementation, from hosting, production of existing content into a media format, to full production of new multimedia content. Our solutions can also be embedded seamlessly into an existing career portal or your Human Capital Management (HCM) system. Our custom RJP and RCP options enable you to streamline your assessment process, increase its relevance to your brand, culture and the role, and improve the recruitment experience for your candidates. 5

6 Engage Candidates and Streamline Selection Multimedia Talent Screeners Our custom online simulations help organizations: Streamline and reduce costs of selection, quickly identifying suitable candidates prior to interview Maximize candidate/employee engagement, as seen as job-relevant and fun to complete Discourage applications from unsuitable candidates by giving a realistic preview of the role, work environment, and corporate culture Promote the employer brand by incorporating the corporate colors and logo Talent Screener In Action Clients across a wide range of industries have recorded business benefits from Talent Screener such as: REDUCED HIRING COSTS 61% reduction in cost per applicant hired IMPROVED PERFORMANCE 6% of high scorers subsequently rated as outstanding at six month appraisal REDUCED HIRING COSTS $2.3 million saved in recruitment costs INCREASED EFFICIENCY 30,000 man hours saved in the recruitment process 6

7 Customization Options We offer two levels of customization for Talent Screener: Customized from our simulation library An assessment from our SHL Talent Measurement Solutions library of industry or role specific multimedia simulations is tailored to your brand and work environment. Include 3D computer-animated Bank Cashier, Retail Sales, Graduate and Professional talent simulations as well as video-based Frontline Manager or Supervisor Coaching scenarios. Customization can include client-specific branding, uniforms, and work setting. We can also change the language spoken by actors or avatars in the simulation. Built to your exact requirements Assess for specific roles and competencies with a unique multimedia simulation that is built entirely around the role, your brand and work environment. Suitable for organizations with highly specific assessment and/or brand requirements. 7

8 Employees say the video is a very good depiction of what they are living today. It gave them a better idea of what they were getting into. PODS Enterprises 8

9 Job and Industry-Specific Solutions Our pre-packaged Job Solutions give you an easy and cost-effective way of identifying the best candidates for specific entry level and front-line management roles. Find out which: Supervisor candidate will be able to prioritize, or make decisions with minimal guidance Sales rep candidate will please your customers and keep up with your latest promotions Call center candidate will handle numerous screens, type accurately, and solve problems tactfully Customer service candidate will cope with pressure and meet customer expectations 9

10 A Single, Integrated Offering Our Job Solutions are single integrated offerings, targeted at a role and/or industry, that may include cognitive ability, personality, biodata, situational judgement and hard skills. They enable organizations to: Boost hiring efficiency by screening out unsuitable candidates, reducing your long list of applicants to the top few Easily select candidates with most potential for success, via an easy to use, line manager-friendly report Impress even your unsuccessful candidates, as candidates perceive Job Solutions as highly job-relevant, convenient and engaging to complete Configure the solution, if required, to your specific role or organization Job Solution Outcomes Organizations using Job Solutions have seen outcomes such as: 21% HIGHER SALES Retail sales associates who drive 21% higher sales over first three months of employment 22% BETTER PERFORMANCE Insurance agents who perform 22% better and are half as likely to leave in their first year 85% MORE LIKELY TO SUCCEED Customer service advisors who are 85% more likely to receive top customer service ratings 10

11 Industry Focused Solutions At an industry level, our range of pre-packaged solutions include offerings for: Financial Services/ Banking Telecommunications Insurance Communications/ Media Retail Technology Hospitality Transportation & Logistics Healthcare Business Process Outsourcing Manufacturing Consumer Brands 11

12 Assess Job Readiness and Performance Potential Pre-packaged solutions combine evaluation of job readiness and performance potential for positions in every job family, from entry to executive level. These include: Call / Contact Center A call center rep may be a customer s only contact with your company. Identify candidates who delight customers with effective communication, problem-solving and computer skills and who are responsive, patient and loyal. Customer Service / Technical Support Support and service teams are crucial to converting negative customer experiences into great ones. Identify reps who give customers the right answers faster and communicate with empathy. Sales Your sales force is your most critical investment. We help you identify candidates who convert prospects into customers and build lasting, profitable business relationships. 12

13 Every Job Family, from Entry to Executive Level Administrative / Clerical Discover highly competent administrative and clerical candidates who ramp up quickly and demonstrate potential. Evaluate their computer skills, math and English, as well as dependability and customer focus. Collections / Claims Identify collections agents with the math, communication and interpersonal skills to build customer relationships as well as protect the bottom line. Information Technology / Technical Support Assess professional skills such as programming ability, help desk support capabilities, database and server administration, troubleshooting, network implementation and software maintenance. Management / Senior Leadership Find out who can prioritize with minimal guidance, provide visionary leadership, and communicate clearly. Ensure your managers and leaders can manage and motivate staff to achieve your business objectives. 13

14 Why Use CEB s SHL Talent Measurement Solutions? CEB s SHL Talent Measurement Solutions are an important part of our Integrated Talent Management Services. We offer science-based assessments, benchmark data, technology and consultancy services to help organizations assess, select and develop the right people for the right roles. SHL Talent Measurement Solutions deliver the following: Verifiable business results - through improved hiring and development decisions and greater alignment of people with strategy Solutions based on insights and best practices from the most successful companies and the world s largest source of data on people at work, drawn from 30 million assessment results a year Global presence, local flexibility - with assessments delivered in more than 30 languages and 150 countries worldwide Over 30 years global assessment innovation and expertise The experience of working with leading organizations, including over 80% of the Financial Times Stock Exchange (FTSE), 50% of the Global Fortune 500 and over 50% of the Australian Stock Exchange Certified to ISO 9001 and ISO quality management and security standards Aptitude Personality/Behavior Knowledge & Skills shl talent measurement solutions assessments Performance & Development Job & Company Fit CUSTOMIZED Solutions Talent Measurement Training 14

15 By using virtual scenarios we feel we can assess rich behavior and experience data in far less time. CenturyLink

16 A Choice of SHL Talent Measurement Solution Delivery Options: Self-service we give you direct access to our online assessments Managed services we administer and deliver the assessments on your behalf Customized we implement your own in-house system or delivery website, including your own branding if required Integrated - We integrate our assessment portfolio seamlessly into your chosen recruitment, applicant tracking or talent management system For more information on how CEB s SHL Talent Measurement Solutions can help your organization, speak to your account manager or us at info@shl.com About CEB CEB is the leading member-based advisory company. By combining the best practices of thousands of member companies with our advanced research methodologies and human capital analytics, we equip senior leaders and their teams with insight and actionable solutions to transform operations. This distinctive approach, pioneered by CEB, enables executives to harness peer perspectives and tap into breakthrough innovation without costly consulting or reinvention. The CEB member network includes more than 16,000 executives and the majority of top companies globally. 555 North Point Center East, Suite 600 (6th Floor), Alpharetta, GA 30022, USA. Tel: us@shl.com 2013 SHL, a part of CEB. All rights reserved. SHL US Inc. Registration No: Registered office: 555 North Point Center East, Suite 600 (6th Floor), Alpharetta, GA 30022, USA. JOB-FIT USeng-US