EMERCALL FIRE TELEPHONE AND DISABLED REFUGE APPLICATION & DESIGN GUIDE - AUGUST 2007

Transcription

1 EMERCALL FIRE TELEPHONE AND DISABLED REFUGE APPLICATION & DESIGN GUIDE - AUGUST 2007

2 Welcome to the Design Guide for the EmerCall Fire Telephone & Disabled Refuge range. This guide is intended as a support document for the EmerCall Fire Phones and Disabled refuge system. It s purpose it to assist the system design engineers with product application and is not a substitute to a working knowledge of BS5839 pt 9. Full consultation with all fire enforcing authorities and the end client are also assumed with a full appraisal of the objectives of the system and any variations arising from a fire risk assessment based on the engineering judgment of a competent person from the appropriate standards agreed beforehand. For Recommendations for mains power supplies see Notes to Installers. CONTENTS Introduction 3 Specification 4 Summary of BS5839 Part 9 Product Compliance 5 System Design 6-7 Notes from BS5839 Part Part code and Order Guide Weights and Dimensions 14 Additional products available from Audix Systems and supporting documentation available. 15 Audix Systems - Who s Who 16 General Information 12 Orders Spares Technical Support Accounts Goods Returned Business Arrangements and Conditions of Sale 18 Your Notes 19 The EmerCall Emergency Voice Communication Systems (EVC) has been designed to comply fully with the recommendations of BS5839 part 9:2003 which specifies the operation of such systems. Page 2

3 INTRODUCTION Disabled Refuge facilities are not only for the wheelchair user! It is a popular myth that a disabled refuge system (an Emergency Voice Communication System as designed by the Standard BS5839 Part 9:2003), is for wheelchair users only. This myth stems from the requirement in the building regulations that there should be a space to accommodate a wheelchair user, these however are not the only users of the system. A disabled refuge is defined as a location for people who are mobility impaired who will impede the general egress from the building, or need assistance in leaving the building. This obviously includes wheelchair users who may have used the lift, but also covers the elderly, pregnant women over 6 month term, people with arthritis, in fact anyone who cannot walk 200 metres without a break. The Office for National Statistics census results for 2001 show that 0.47% of the population are wheelchair bound, however 12.7% of the population are diagnosed as unable to walk 200 metres unaided. The disability sign being a wheelchair further perpetrates the myth, this is the international symbol for disabilities and covers all disability type both mental and physical. The design marketing of most disabled refuge systems predates the publication of BS5839 Pt 9:2003, and derives from the definitions posted in BS5588 parts 5, 8, 10 & 11; it was because of this lack of clarity BS5839 pt 9:2003 was written, and should not be held as the definitive description of system use and operation. Section 11 of BS5839 Pt 9:2003 deals with outstation types, and has the following to say: It should also be noted that the communications on an Emergency Voice Communications System should be Full Duplex, and not Simplex or VOX switched simplex, therefore control of the conversation on a compliant EVCS should not be governed by a push to talk on the master handset. EmerCall benefits from taking into account all points in BS5839 pt 9:2003 during the design. The EmerCall emergency voice communication system is designed to fully meet the requirements of BS 5839 part 9:2003, providing a fully integrated solution for fire telephone and disabled refuge systems. EmerCall provides large scale cable savings, while not requiring a dedicated rack room to house a central exchange. Control of the EmerCall Emergency Voice Communications System is simplicity itself, the master console has a clear four line backlit display which shows the calling outstation handset name in plain text, and calls can be made to outstation handsets by either dialling the number of the unit, or choosing the name from a text dialling directory. Each exchange unit sits on a data highway and is locally powered, with internal battery backup from a monitored, maintained sealed lead acid battery. Up to eight lines can be connected to each distributed exchange, and each line can have up to four phones (BS5839 pt 9:2003 recommends one phone per line, however this facility is required in some retro fits). Outstation handsets (Type A) are either flush or surface mounting. All EmerCall outstation handsets have a T coil for hearing aid users. Outstation access point (Type B) provides fully compliant (BS5839 pt 9:2003) hands free operation and can be either surface or flush mounted. The network comprises a line or ring of 2 off four core fire rated cables (300m between exchanges in MICC twisted or 500m on FP200 type cables). A ring topology is recommended by BS5839 pt 9:2003. In line with the recommendations of BS5839 pt 9:2003, multiple master consoles can be fitted to EmerCall with lockouts operating when a console is in use. Page 3

4 SPECIFICATION The EmerCall Emergency Voice Communication System (EVCS) has been designed to comply fully with the recommendations of BS5839 part 9:2003 (The Standard) which specifies the operation of such systems. An EVCS is defined as a fixed bi-directional full duplex secure voice communication system for use in emergencies, and covers the operation of both fire telephone systems and disabled refuge systems. Where both systems are to be fitted to a building The Standard specifies these should form a single system. An EmerCall EVCS comprises of three system building blocks; these are:control Handsets (both main and repeater types), 8 way exchanges, and Type A outstation handsets as defined by The Standard (see also System Design, Choice of Station) Master handsets are supplied in multifunction steel and aluminium enclosures, which can be wall, desk or rack mounted, and contain the following items: Monitored phone handset A 4 line 20-character LCD display for displaying calls, faults and status 12 key keypad for dialling 3 menu keys for menu navigation 4 Indicator LEDs (General Fault, Supply Fault, CPU Fault and Supply Healthy) 2 network interfaces with supply extraction The Exchange Unit is a compact wall mount enclosure, which links the outstations to the control handsets and contains the following: AC mains supply with a 1.5A monitored maintained battery charger 8 telephone line interfaces Connection matrix Fault relay output (either Local Fault or General Fault) 2 Network interfaces with supply addition Line Fault Indication (8 LEDs, per line) Supply status (3 LEDs, AC Present, DC Present, Supply Fault) General fault LED Outstation handsets are supplied as type A as defined by The Standard and the choice of outstation handsets should be made in line with the guidelines of The Standard (see also System Design, Choice of Station) Type A Outstation Handset comprises a steel enclosure, which is either flush mounted or surface mounted (separate cases are provided for each type) and has the following features: Monitored phone handset Telecoil in handset High volume ringer Optional lock Optional strobe (requires additional supply and cables) Type B Outstation Access Point comprises a steel enclosure which is either flush or surface mounted. It provides secure bi-directional full duplex voice communication with the following main features: BS5839 pt 9:2003 compliant Hands free operation High volume ringer Braille signage Duplex speech Red or green front Page 4

5 SUMMARY OF BS5839 PART 9 PRODUCT COMPLIANCE Document Summary of BS5839 part 9 product compliance Compliance Ref 1 One System for Fire phones and Disabled persons (Reference BS 5839 part 9 Section Forward, Section 1 Scope, Section 7.1 Purpose) 2 Must be Duplex Operation (Reference BS 5839 part 9 Section 3.2 Terms and Definitions, 9.2 Audio and Data Signal Paths) 3, 11, & 16 Multiple Master Stations should be considered located at a central control point A master station would be expected to be permanently manned in an emergency control might be taken over by a fire officer. In a large building or complex, there may be more than one point from which evacuation or other emergency situations can be controlled. In a complex of different buildings, it may be desirable to have a voice communication link between a master station in one building and master stations in other buildings. A master station should be installed in an area of low fire risk (which may require a second master away from the main entrance) (Reference BS 5839 part 9 Section 3.12 master station, 12 Master Stations) 4 The main purpose of an EVC system is to support the fire safety strategy suitably supports the required evacuation and firefighting procedures (Reference BS 5839 part 9 Section 5.1 Exchange of information and definition of responsibilities) 4 A key performance requirement to be determined in relation to EVC systems is whether there is a need for calls to be made to, as well as from, outstations. (Reference BS 5839 part 9 Section 5.1 Exchange of information and definition of responsibilities) 5 Configuration password protected. (Reference BS 5839 part 9 Section 8.2 System Circuitry and Software) 6 no delays in voice communication should be introduced by the system. Conversation should be possible exactly as if no electronic communication system were involved. (Reference BS 5839 part 9 Section 9.1 Audio and Data Signal Paths) 7 operate within three seconds of the initiation. (Reference BS 5839 part 9 Section 9.2 Audio and Data Signal Paths) 8 Fault monitoring and Indication Compliant (Reference BS 5839 part 9 Section 10 Fault Monitoring and Indication) 9 System may require a combination of type A and type B outstations. Intercoms for disabled people may be included as forms of outstations, but there will often be several outstations specifically located for use by persons such as firefighters, (Reference BS 5839 part 9 Section 11 Outstations) 10 Surface, flush weatherproof, open or lockable outstations should be available as appropriate. (Reference BS 5839 part 9 Section 11 Outstations) 12 Where more than one master station the EVC should be controlled from only one master station at any given time. (Reference BS 5839 part 9 Section 12 Master Stations) 13 Where the EVC system is required to have the facility to call outstations, a make call switch should be provided to initiate a call to each outstation individually (Reference BS 5839 part 9 Section 12 Master Stations) 14 Arrangements for canceling conversations This cancelling operation should not of itself cancel the call indication (Reference BS 5839 part 9 Section 12 Master Stations) 17 Battery standby for a quiescent state of operation for at least 24h, plus voice communication in an emergency situation for at least three hours (Reference BS 5839 part 9 Section 13.3 EVC System Power Supply units) Page 5

6 SYSTEM DESIGN The EmerCall EVCS comprises of three functional blocks, the master handset, the eight line exchanges and outstation handsets with the quantities of these basic units being adjusted to suit the application. Maximum 32 exchanges and 8 phone lines per exchange. ~ Additional Network cables to comply with 5839:pt9:2003 recommendations Network consists of 2 of 4 core MICC (200m length) or FP200 type (500m) length cable between exchanges. Or Draka ( ) 4 pair 0.5mm 2 Up to 8 handsets may be connected to the network ~ 2 core FP200 type 1.00mm 2 CSA cable Standards allow 1 outstation handset per line on new build. Up to 4 outstation handsets per line may be fitted on retrofit systems. Page 6

7 SYSTEM DESIGN WIRING The EmerCall EVCS has been designed on a star and ring network topology; in most cases this will reduce the cable requirements from all ring based systems and star systems. The topology consists of a ring formed from either 2 off four core 1mm 2 CSA cables (soft skin up to 500m per leg MICC 200m per leg) or 1 four pair 0.5mm 2 CSA fire rated data cable (from either Draka ( )or Fireshield for cable runs up to 500m). The exchange units and the control handsets sit on this ring and communicate using a high speed balanced RS422 network, a bi-directional audio pair and a power pair, which provides an ELV maintained supply to the control handsets. For full compliance with The Standard, control handsets must at least have 2 power feeds to prevent the failure of a single fuse comprising the system. All ELV fuses in the EmerCall system are self-resetting Poly fuses, removing the need to replace fuses following cable faults. All main fuses are 20mm HRC (F) type. Each exchange unit contains a temperature compensated 1.5A VRSLA battery charger for a single 12V cell with a capacity from 3.2AH to 7AH, the high voltage required to ring the outstation handsets is generated from an internal high efficiency switch mode DC-DC converter. Outstation handsets connect to the exchanges using 2 core 1mm 2 CSA cable (500m run length for soft skin, 400m for MICC). Each exchange line can accommodate up to 4 type A outstations handsets (although only one is recommended, the ability for four is to allow retrofit to early non BS58398 part 9:2003). Only one Type A handset should be fitted per line for BS5839 part 9 compliance or one type B outstation handset. SYSTEM OPERATION All conversations on the EmerCall system are under the command of the control handset, if multiple control handsets exist, the first operated one takes command of the system. The Standard envisages the majority of calls to be made by lifting the handset of an outstation (type A) or pressing the call button (type B). When this happens, the phone on the control point(s) will ring and the name of the calling extension will appear on the LCD display (all exchange lines can be given a unique 16 character name to identify themselves such as Floor 1 Riser E ). The operator can then lift the handset and connect to the calling extension by pressing the # key. If more than one line is calling, all calling lines show in the display, and may be scrolled through with the navigate buttons, connected using the # key, or if already connected placed on hold using the # key a second time. If the control wishes to ring an outstation handset they may do this in one of two ways, either by entering the number of the outstation handset using the keypad, or by scrolling through the names in the directory function and pressing # over the line they want. To call all extensions select ALL from the directory and press/ or dial 0#. FAULT MONITORING All critical paths on the EmerCall system are monitored, and every fault event can be given a unique name, each control point contains a 99 event log in accordance with EN54. Lines are monitored for open circuit, short circuit or removal of a handset (on multi handset lines). The microprocessors in the exchanges are fully monitored and surveyed using a watchdog timer, each exchange unit has a volt-free changeover relay which can be set to indicate a local fault, or a general system fault. Page 7

8 NOTES FROM BS5839 PART 9 THE NEED FOR AND PURPOSE OF EVC SYSTEMS The need for EVC in any specific building or complex will normally be determined by the authority responsible for enforcing fire safety legislation in that building and/or by a fire risk assessment carried out by the owner, landlord, occupier(s), employer(s) or other responsible person, as appropriate. It is appropriate to install EVC in many buildings where phased evacuation applies, to help appropriate persons in the building and, in particular, the fire service, to manage the evacuation of the building. At sports venues and in similar complexes, EVC will assist stewards in controlling the evacuation of the area in an emergency. Stewards, firefighters and other emergency services will be able to communicate from strategic points throughout the site, with a central control area. An EVC system will also assist the fire service in firefighting operations after evacuation of a building or other complex. Installation of an EVC system may be appropriate for buildings without phased evacuation where the types, size and/or shape of the building necessitates communication between remote locations and a central control point, to facilitate evacuation or firefighting. In any building or sports or similar venues where there are disabled people, the installation of an EVC system might be required to facilitate communication with people at refuges. (Reference BS 5839 part 9 Section 4.1 Commentary) The main purpose of an EVC system is to support the fire safety strategy of the building or complex. It is therefore important that system design suitably supports the required evacuation and firefighting procedures. (Reference BS 5839 part 9 Section 5.1 Commentary) INTENDED USES FOR EVC SYSTEMS Intended uses for EVC systems are as follows: a) Use by the management of the building or complex for its initial evacuation: In the first stages of evacuation, before the fire service arrives, the EVC system may be used for communication between a person at a fire control centre with, for example, fire wardens or fire marshals on various floors of the building or with stewards at a sports venue b) Use by the fire service during an evacuation: After arrival in the building or at the venue, the fire service would normally take over control of evacuation, with an officer at the fire control centre communicating with other officers via the EVC system. c) Use by the fire service after evacuation: During the course of a fire, the fire service would continue to use EVC after completion of evacuation, to assist firefighting. d) Use by disabled people: Particularly during a fire, but also in any other emergency situation, disabled persons in refuges would be able to identify their presence and communicate with a person, e.g. a control room operator, at the fire control centre, via appropriately situated outstations e) Other uses: 1) An EVC system may be used by designated persons within a building for non-emergency purposes; for example, someone on a security patrol could use outstations to communicate that person s location to the fire control centre (which would normally also be a security centre). 2) An outstation may have a loud speak capability, allowing voice messages or signals arising from a master station to be broadcast over a limited area in the region of the outstation. This facility might be used to allow the operator at the master station to continue to speak to someone in distress near the outstation (Reference BS 5839 part 9 Section 7.1 Commentary) The following recommendations are applicable. a) Other than in the case of EVC systems provided in refuges, users of an EVC system should generally be restricted to appropriate staff (e.g. stewards, fire marshals and control room operators) and members of the fire service. b) Where a voice alarm is installed in the building or complex, care should be taken that voice alarm emergency broadcast is not affected adversely or overridden by use of the loudspeaking capability of the EVC system (Reference BS 5839 part 9 Section 7.2 Recommendations) Page 8

9 OUTSTATION TYPES AND LOCATIONS An EVC system contains a number of outstations, located at strategic points throughout a building or complex. Intercoms for disabled people may be included as forms of outstations, but there will often be several outstations specifically located for use by persons such as firefighters, during evacuation of the building or during firefighting. Two (physical) types of outstation These are: NOTES FROM BS5839 PART 9 Type A EmerCall offers both Type A Surface Mount and Type A Flush Mount Outstations An outstation using a telephone-style handset for voice communication, so that the user s mouth and ear can be as close as possible to the microphone and ear-piece, respectively. Type B An outstation using an intercom-style fixed microphone and adjacent loudspeaker, normally mounted on a wall or other vertical surface. During an evacuation or firefighting in a building or at a complex, there might be a high level of background noise. Outstation design should be such as to minimize the effect of background noise upon voice communication. (Reference BS 5839 part 9 Section Commentary) The following recommendations are applicable. a) An outstation intended for evacuation or firefighting use should be type A. Type B outstation should be used only where it is impractical to install a type A outstation. b) An outstation intended for use by disabled people at refuges may be either type A or type B. c) However, type B outstations should be used in situations where the outstation will be operated by members of the public. (Reference BS 5839 part 9 Section Recommendations) The preferred location of an outstation varies dependent upon its use. Outstations for use by disabled people should be located in designated refuges, and outstations for evacuation / firefighting purposes where they would be of most use to firefighters and persons controlling an evacuation in an emergency, (e.g. in lobbies of firefighting staircases). Outstations should be mounted at a height appropriate to the application. Outstations should be located, as far as possible, in areas where voice communication can be carried out satisfactorily, i.e. without undue interference. (Reference BS 5839 part 9 Section Commentary) Page 9

10 OUTSTATON TYPES AND LOCATIONS CONTD. The following recommendations are applicable: NOTES FROM BS5839 PART 9 a) The number and location of outstations should be as agreed with the appropriate interested parties. b) The number and location of outstations should be determined on the basis of the purpose of the EVC system. c) Within a sports or similar venue, no-one should have to travel more than 30 m to reach the nearest outstation. Outstations should also be provided at key points as recommended by the Guide to Safety at Sports Grounds. d) Where an EVC system is provided in a building for use by the fire service to assist firefighting, outstations should be provided on all floors of the building served by firefighting stairs, and in the firefighting lobby to each firefighting stair. An additional outstation should be provided at each fire service access point. e) Where an EVC system is provided in a building for use by management during an evacuation, outstations should be provided on all escape staircases on every floor of the building. f) Each outstation should be located in a protected lobby or protected corridor, or, where there is no lobby or corridor approach to the staircase, in the protected stairway itself. g) In a multi-storey building, to assist in locating outstations, outstations should normally be installed in the same horizontal location on each floor. h) Because, in a building, an outstation will be located in an escape route that should be free from obstacles, it should normally be wall-mounted. In general, the outstation should be mounted at a height of 1.3 m to 1.4 m above the floor in an easily accessible, well illuminated and conspicuous position free from obstruction. Likewise, at sports and similar venues, such outstations should be mounted at a height of 1.3 m to 1.4 m above the ground in easily accessible positions free from obstruction. i) As far as practicable, outstations in buildings should be located where background noise is normally low [preferably not more than 40 db(a)]. Where there is a higher level of background noise, the installation of an acoustic hood or sound canopy around the outstation might help to reduce the effect of background noise to an acceptable level. j) Where possible, outstations installed in public access buildings should not be installed in areas of the building where they can be subject to abuse. Where this is unavoidable, they should be secured. k) Where the EVC system is provided to facilitate communication by disabled people in an emergency, outstations should be provided in all refuges and, where appropriate, an outstation should be provided adjacent to the evacuation lift on each floor. They should be mounted at a height of between 900 mm and 1.2 m above the floor in an easily accessible, well illuminated and conspicuous position free from obstruction. Likewise, if required at sports and similar venues, such outstations should be mounted at a height of 900 mm to 1.2 m above the ground in easily accessible positions free from obstruction. (Reference BS 5839 part 9 Section Recommendations) Page 10

11 NOTES FROM BS5839 PART 9 MASTER STATIONS An EVC system should contain at least one master station (a master station being an essential part of an EVC system). EmerCall master handset - desk mount EmerCall master handset - wall mount The EVC system is controlled from a master station, which should be located at a central control point such as a fire control centre or security room or, if there is no manned control centre, at the main fire service access point. A master station would be expected to be permanently manned in an emergency. In a fire emergency situation, control might be taken over by a fire officer. In a large building or complex, there may be more than one point from which evacuation or other emergency situations can be controlled. It may then be appropriate for a master station to be installed at each such location. Where more than one master station is installed in a building or complex, one master station needs to have overall control of the EVC system at any given time, the remainder of the master stations effectively becoming repeaters. In a complex of different buildings, it may be desirable to have a voice communication link between a master station in one building and master stations in other buildings. (Reference BS 5839 part 9 Section Commentary) The following recommendations are applicable. a) A master station should be installed close to the main fire alarm panel or a repeater fire panel. b) A master station should preferably be installed in a control or security room. c) Where there is no suitable control room in a building or complex, a master station should be installed close to the fire service access point to the building. However, to avoid distraction of the operator of the master station by evacuating occupants, where possible the master station should not be installed in an escape route. d) If a master station is to be used by a standing operator, the vertical centre of the panel controls and handset, if used, should normally be between 1.4 m and 1.5 m above the floor. In a control room, the master station controls and handset, if used, should be within easy reach from the operator s normal position. e) A master station should be installed in an area of low fire risk. f) In a building, where it is not possible to install the master station in a low-noise control room, it should, if possible, be located where background noise is normally low, preferably not more than 40 db(a). Where there is a higher level of background noise, the installation of an acoustic hood or sound canopy around the master station might help to reduce the effect of background noise to an acceptable level. (Reference BS 5839 part 9 Section Recommendations) Page 11

12 PART CODE & ORDER GUIDE OUTSTATIONS Part Number The EmerCall type B. BS5839 Pt 9:2003 compliant : hands free operation : compact design : high volume ringer : flashing status LED : braille signage : duplex speech : 20mm cable glands : fully monitored : stainless steel bezel option : red or green front Description Quantity EmerCall type B outstation Stainless steel flush bezel The EmerCall type A flush outstation handsets as defined by BS5839 pt9. Compact design : high volume ringer : Status LED : 20mm cable glands : telecoil for hearing impaired users : magnetic push catch or locking door : fully monitored : stainless steel option Part Number Description Quantity EmerCall type A Flush outstation handset with push door EmerCall type A Flush outstation handset with locking door EmerCall type A Flush outstation handset with push door, stainless steel The EmerCall type A surface outstation handsets as defined by BS5839 pt9 can be used as a fire telephone or disabled refuge call point. Compact design : high volume ringer : status LED : 20mm cable glands : telecoil for hearing impaired users : magnetic push catch or locking door : fully monitored : stainless steel option Part Number Description Quantity EmerCall type A Surface outstation handset with locking door EmerCall type A Surface outstation handset with push door EmerCall type A Surface outstation handset with locking door, stainless steel The EmerCall IP66 type A surface outstation handsets as defined by BS5839 pt9. For external use. Compact design : high volume ringer : status LED : 20mm cable glands : telecoil for hearing impaired users : magnetic push catch or locking door : fully monitored: stainless steel option Part Number Description Quantity IP66 Type A Surface outstation IP66 Type A Surface outstation, stainless steel The Roaming Phone is used along with the Jack Plate ( ) in the EVCS system. Calls are initiated when the roaming phone is plugged into the jack point. Part Number Description Quantity Roaming phone handset. High quality single gang low noise stainless steel telephone jack : printed with red ISO fire telephone symbol Part Number Description Quantity Stainless steel jack plate for roaming handset TOTAL NUMBER OF OUTSTATIONS : Page 12

13 EXCHANGE PART CODE & ORDER GUIDE BS5839 Pt 9:2003 compliant 8 line exchange unit. Controls up to 8 independent lines : mains powered : built in monitored 1A charger for 12V SLA batteries : full duplex audio : up to 32 exchanges per system : full line monitoring : serial port for configuration or updates : dry contact for fault or in use indication : dual network ports : provides remote power for EmerCall Master Handset : twelve status LEDs : compact design for riser mounting Part Number Description Quantity EmerCall 8 line exchange NOTE: A MAXIMMUM OF 8 OUTSTATIONS PER 8 LINE EXCHANGE CAN BE FITTED. (i.e. 16 out stations require 2 exchanges). The site geography may occasionally require more exchanges to maximise the wiring economy. MASTER HANDSETS BS5839 Pt 9:2003 compliant monitored master handset. The stylish master console case is available as a desk, rack or wall mount option. The wall mount option is also available with semi flush bezels. Large high contrast display (4 x 20 character) : 12 key quick dial keypad : full duplex system : up to eight masters per system : directory dial function : full system event log (fault and configuration) : controls up to 256 lines (32 EmerCall exchanges) : 16 character unique name per line : dual Network ports : remote powered : wall, desk or rack mount : eight status LEDs Part Number Description Quantity EmerCall master handset - wall mount Semi-flush bezel BS5839 Pt 9:2003 compliant monitored master handset. Large high contrast display (4 x 20 character) : 12 key quick dial keypad : full duplex system : up to eight masters per system : directory dial function : full system event log (fault and configuration) : controls up to 256 lines (32 EmerCall exchanges) : 16 character unique name per line : dual Network ports : remote powered : wall, desk or rack mount : eight status LEDs Part Number Description Quantity EmerCall master handset - desk mount Rack mount kit TOTAL NUMBER OF MASTER HANDSETS : Page 13

14 DIMENSIONS - (H x W x D) mm Part Number Description Dimensions Weight kg Outstations Type B outstation access point 133 x 133 x Stainless steel flush bezel 15mm overlap Flush outstation handset with push door (Type A) Flush outstation handset with locking (Type A) EmerCall type A flush outstation handset with push door, stainless steel Surface outstation handset with locking door (square key - Type A) Surface outstation handset with push door (Type A) EmerCall type A surface outstation handset with locking door, stainless steel Back Box: 295 x 155 x 75 Bezel: 320 (H) x 75 (W) Back Box: 295 x 155 x 75 Bezel: 320 (H) x 75 (W) Back Box: 295 x 155 x 75 Bezel: 320 (H) x 75 (W) x 150 x x 150 x x 150 x IP66 Type A surface outstation 300 x 200 x IP66 Type A surface outstation, 300 x 200 x stainless steel Roaming phone (cable length 210 x 66 x mm (extends to 1m) Roaming phone jack plate 86 x 86 x Exchange line exchange 295 x 210 x Master Handsets WEIGHTS & DIMENSIONS EmerCall master handset - wall 370 x 325 x mount Semi-flush bezel 30mm cabinet overlap Master handset - desk mount 268 x 275 x Rack mount kit for U high 0.1 Page 14

15 ADDITIONAL PRODUCTS AVAILABLE FROM AUDIX SYSTEMS AND SUPPORTING DOCUMENTATION AVAILABLE SUPPORTING DOCUMENTATION Generic Sales & Case Studies Data Sheets Specification & Compliance Statements Product Applications & Design Guides Installation Manuals & Installer Notes Commissioning Manuals Programming Instructions End User Instructions EmerCall Fire Telephone & Disabled Refuge Alpha Rack Systems * * Kinetic Wall Mount Voice Alarm Audix DDA Assist HALO Induction Loops Small Public Address Soundfield * Project Specific on request PLEASE REFER TO OUR NOTES TO INSTALLERS FOR INSTALLATION GUIDANCE Page 15

16 AUDIX SYSTEMS - WHO S WHO The Audix business is based at 2 locations. Firstly the Sales and Customer Support office is based at Saffron Walden. The manufacturing factory is based at Dudley. The list below provides useful information to contact us. PRE ORDER FOR SALES AND QUOTES ASSISTANCE Martin Clarke - Business Development Manager - (mobile ) Eilan Moses ** - Audix Office Manager Mark Dennington ** - Proposals / Quotes - martinclarke@tycoint.com - emoses@tycoint.com - mdennington@tycoint.com TO PLACE OR PROGRESS AN ORDER Richard Hart - Order Processing - richardhart@tycoint.com TO ARRANGE AN ENGINEER S PROPOSAL SUPPORT SITE VISIT Eilan Moses **- Audix Office Manager - info@audixsystems.co.uk POST ORDER FOR TECHNICAL SUPPORT Geoff Matthews ** - Technical Support Manager- South (Mobile ) - gematthews@tycoint.com Doug Noble - Technical Support Manager - North (Mobile ) Mark Dennington **- Proposals / Quotes Colin Jennings - Manufacturing Engineering Support - dnoble@tycoint.com - mdennington@tycoint.com - colinjennings@tycoint.com TO ARRANGE AN ENGINEER S COMMISSIONING OR OTHER SITE VISIT Geoff Matthews **- Technical Support Manager - South Doug Noble - Technical Support Manager - North - gematthews@tycoint.com - dnoble@tycoint.com FOR ACCOUNTS /CREDIT INFORMATION AND TO ARRANGE EXPORT COLLECTION Kerry MacDonald Export & Administration - kerrymacdonald@tycoint.com FOR WARRANTY AND GOODS RETURNS INFORMATION Graham Webb - Quality Manager - grahamwebb@tycoint.com Manufacture, Order Processing & Administration Control Equipment Ltd Hillcrest Business Park Cinderbank Dudley DY2 9AP Tel: Fax: celsales@control equipment.co.uk Website: Technical Support & Quotations (persons marked ** are located at Saffron Walden) Audix Systems Station Road Wendens Ambo Saffron Walden Essex CB11 4LG Tel: Fax: info@audixsystems.co.uk Website: Page 16

17 GENERAL INFORMATION Orders There is a minimum order charge. The product availability depends upon the type of unit required. The commonly used speakers are usually available from stock, whilst the larger amplifier equipment may be subject to a short lead time. We will however always try to meet customers delivery requirements. Dispatch will normally take place by next day carrier services for UK shipment or as arranged for overseas shipments. Spares Spares are available for all products where the installer/maintenance engineer is qualified and trained to service the equipment. The installer should also have a working knowledge of the operation of the system. Terms and Conditions Our Terms and conditions apply and are always sent with order acknowledgements and invoices. A copy is also available on request. Technical Support We can provide technical support in a number of ways, to suit your requirements. A range of specialist support documentation is available to assist in problem-solving. Where technical support is required we will need to know the full details of your project, all field equipment and details of the wiring. However, if you would like to arrange for a diagnostic site visit, please send an order, giving equipment details as above. We will then be happy to send a qualified engineer to diagnose the problem and to assist, wherever possible, in finding a solution. This service is chargeable and is dependent on engineer's time, price on application. Where your site engineer has positively identified product failure, a replacement item will be supplied and charged for. Accounts To open an account you will first be sent an account application request form. Please be prepared to provide the following information: Company name and address, telephone, and fax numbers Company registration number Bank and Trade References A credit account facility can usually be provided, subject to status. Prompt payment is appreciated. Our standard UK trading terms are 30 days net monthly. Where payment is not received on time goods will be held until the account is cleared. If you feel there is any reason why payment should be withheld, please inform us in writing immediately upon receipt of the invoice. This will avoid delays and misunderstandings when payment becomes due. Goods Returned It is occasionally necessary for a customer to return an item of equipment. Where an item is returned for a chargeable repair, a standard scale of charges is applied, unless beyond economic repair. Where you return goods to us we strongly recommend that you use a carrier who can provide a proof of delivery and suitable insurance. We are not liable to credit or replace goods where there is no proof of delivery. Please visit our web site for returns procedures, conditions and forms. Our Quality Manager Graham Webb is also available to assist with goods returns. Page 17

18 BUSINESS ARRANGEMENTS AND CONDITIONS OF SALE 1. ORDERS (a) (b) (c) Control Equipment Ltd. (hereinafter called the Company ) reserves the right to accept telephone or telex orders, such orders should always be confirmed in writing the same day by the buyer and marked CONFIRMATION. Any goods not so marked will be treated as fresh orders and the buyer shall be responsible for the consequences of any resultant duplication. The company reserve the right to refuse any order or offer of an order. No deviations or stipulations in or attached to the buyer s form of order which are inconsistent with the Company s business arrangements or conditions of sale or which purport to add to or modify them in any way shall have any effect unless expressly accepted in writing by a director of the Company. In the absence of such acceptance by a director of the Company the buyer shall be deemed to have withdrawn or waived his said conditions or stipulations and to contract solely on the basis of the Company s conditions of sale. 2. PRICES (a) (b) (c) (d) (e) (f) (g) (h) All prices are subject to revision or withdrawal without notice. All prices in respect of orders for forward delivery are subject to the Company right to vary them. All prices are quoted ex-works unless otherwise agreed. Carriage and packing may be charged but all cases and crates for which a specific charge has been made will be credited in full by the Company provided they are returned to the Company within 60 days carriage paid and are received in a reusable condition. All goods will be charged at prices ruling at date of despatch unless otherwise agreed in writing by the Company and all orders are accepted by the Company on his understanding. All prices are subject to VAT at the appropriate rate. All orders will be subject to a Minimum Order Charge as specified in the current published Price List. Carriage and packing will be charged additionally where appropriate. The Company reserves the right to decide method of despatch. Additional costs arising from special delivery instructions must be borne by the Buyer. Prices are for the quantity stated and any reduction in quantity may affect the price. 3. SETTLEMENT TERMS (a) Payment terms as agreed. (b) No special terms of payment will be operative unless confirmed in writing by a director of the Company. (c) The Company reserves the right to suspend delivery in respect of any order from time to time if any account is not paid when due. 4. QUOTATIONS All quotations are subject to confirmation by the Company on receipt of the buyer s official order and no contract shall be concluded until such confirmation has been despatched by the Company. 5. CANCELLATIONS No cancellation of an order shall be effective unless in writing and until accepted by a director of the Company. The Company reserves the right to refuse to accept any cancellation of an order and in particular no cancellation will be accepted of orders for goods to special requirements or not normally stocked by the Company if the manufacturer or obtaining by the Company of such goods is in process or has been completed. The Company reserves the right to levy a cancellation charge. 6. DELIVERY Every endeavour will be made to adhere to delivery dates quoted but the Company accepts no responsibility and/or liability for consequential losses caused by delays in delivery. 7. NON-DELIVERY AND DAMAGE ON DELIVERY All goods will be consigned at Carrier s Risk (unless sent by passenger train) and no liability for partial loss, damage or non-delivery will be accepted by the Company. On delivery packages should be signed for as not examined but if loss or damage is apparent they should be signed for accordingly. In the event of partial loss or damage the buyer must (a) within three days of delivery give notice in writing to the Carrier (otherwise than on Carrier s document(s). and at the same time notify the Company in writing and (b) within 7 days of delivery make a claim against the carrier or accept any special arrangements which thecompany may be able to make on the buyer s behalf. In the event of non-delivery the buyer must give notice in writing thereof to the Company within 21 days of the despatch date on the Company s invoice. 8. DELAY IN TAKING DELIVERY If the buyer fails or refuses to take delivery of goods on the date laid down in the contract he shall be liable to the Company for any loss occasioned by such failure or refusal and for any charge thereby incurred by the Company and /or a reasonable charge by the Company for the care and custody of the goods whether he has been specifically requested to take delivery of the goods or not. 9. PROPERTY IN GOODS (a) Property in the goods sold will be retained by the Company, notwithstanding delivery to the buyer, until full payment is made to the Company. (b) Between the date of delivery and the date of full payment by the buyer, the buyer shall be entitled to sell the goods in the normal course of his business and to deliver them to a sub buyer. However, in selling any such goods the buyer shall be deemed to be acting as agent for the Company and shall be accountable to the Company as agent and trustees for all monies received from the sub-buyer. (c) Notwithstanding the provisions of Clause A, above, the buyer shall from the date of delivery of any goods bear the risk of accidental loss or damage. 10. GUARANTEE (a) All goods manufactured by the Company are guaranteed to the buyer only to the extent hereinafter mentioned against defects arising from faulty materials or workmanship subject to the goods not having suffered maltreatment, inattention or interference. The Company s liability under this guarantee is limited to replacing any part or parts found to be defective within 12 months after the date of delivery or commissioning by the Company. (b) If goods not of the Company s manufacture are ordered the guarantee, if any, of the manufacturer of such goods is effective. 11. CONDITIONS AND WARRANTIES No warranty or conditions whether statutory or otherwise as to the fitness of the goods to be supplied under the contract for any particular purpose is given or shall be implied and thecompany is not to be liable for consequential loss or damage of any kind or description arising from any goods sold by the Company. 12. CUSTOMERS PROPERTY The Company will take reasonable care of customer s property in its custody. It shall not be held responsible for any loss or damage arising from any cause except to the extent of the Company s insurance policies. 13. INTERPRETATION OF CONTRACTS All contracts for sale of goods or service will be interpreted in accordance with English Law and any dispute shall be submitted to arbitration under the laws of England. 14. Our policy is one of continued research and we reserve the right to amend any equipment specification without prior notice. Page 18

19 NOTES Page 19

20 Manufacture, Order Processing and Administration Control Equipment Ltd Hillcrest Buisiness Park Cinderbank Dudley DY2 9AP Tel: Fax: Website: Sales and Technical Support Audix Systems Station Road Wendens Ambo Saffron Walden Essex CB11 4LG Tel: Fax: Website: Page 20