Bilfinger HSG Facility Management russia

Transcription

1 Bilfinger HSG Facility Management russia individual solutions and a full spectrum of facility management services

2 2 WE MAKE FACILITY MANAGEMENT WORK The regional network of the company is rather impressive: Moscow Saint-Petersburg Ryazan Nizhny Novgorod Kazan Penza Samara Yekaterinburg Perm Ufa Rostov-on-Don Krasnodar Volgograd Voronezh Sochi Krasnoyarsk Novosibirsk Khabarovsk Yuzhno-Sakhalinsk Kiev (Ukraine) Astana (Kazakhstan) Ukraine Saint Petersburg Moscow Kazan Rostov-on-Don Kazakhstan Krasnoyarsk Yuzhno- Sakhalinsk

3 3 Bilfinger HSG Facility Management is a leading provider of integrated facility management services for customers in Germany and in more than 20 countries around the world. With over 7,000 employees Bilfinger HSG Facility Management delivers individual solutions from a full spectrum of intergrated facility management services. Bilfinger HSG Facility Management has been operating in Russia since Bilfinger HSG Facility Management is one of a few companies on the Russian market that focuses exclusively on facility management for commercial real-estate properties. Having started from maintaining m 2, the company has successfully gained the confidence of major Western and Russian investors and companies. Currently Bilfinger HSG Facility Management Russia maintains over 3,000,000 m 2 of commercial real-estate. Bilfinger HSG Facility Management Russia provides services to business centers and office complexes, retail-entertainment centers and storage real-estate construction projects throughout Russia, Ukraine, Kazakhstan. Major projects on the Commonwealth of Independent States territory include: Multifunctional Centre Mercury City Tower (158,528 m 2 ), Moscow Administrative and Business Complex in Preobrazhenskaya square (114,700 m 2 ), Moscow Multifunctional Complex Vodniy (130,000 m 2 ), Moscow Business Centre Lotos (153,500 m 2 ), Moscow Multifunctional Complex Savelovskiy City (310,393 m 2 ), Moscow Moscow School of Management SKOLKOVO (70,000 m 2 ), Moscow Shopping Centre Aquarell (121,000 m 2 ), Volgograd Shopping & Entertainment Centre Ocean Plaza (156,102.3 m 2 ), Kiev, Ukraine Shopping & Entertainment Centre MoreMall (168,000 m 2 ), Sochi Among the key clients of Bilfinger HSG Facility Management Russia there are such companies as IBM, BASF, Pepsico, AT&T, JTI, Knight Frank, Nike, SMBC, Societe Generale, UniCredit Bank, Siemens, Intel, Apple, EMC, Microsoft, GM, Shell, ExxonMobil, Ikea, ENI, Deloitte, Sakhalin Energy Investment Company and many others.

4 4 WE MAKE FACILITY MANAGEMENT WORK Bilfinger HSG Facility Management Russia Your Partner for Success Bilfinger HSG Facility Management Russia provides integrated Facility Management services throughout the real-estate lifecycle. The mission of the company is to provide clients with high quality maintenance and building project management. Together with you, we develop comprehensive services for your property that are economically attractive. With extensive technical expertise and a strong service mentality, our highly-qualified employees manage all secondary processes for your real-estate property while maintaining a strict focus on the entire lifecycle. In addition to many years of experience, our high standards are also based on the international knowledge transfer and strength of our parent company, Bilfinger SE. Integrated Facility Management Bilfinger HSG Facility Management Russia offers integrated facility management services with its own operational units and staff in nearly all areas of your real-estate property, from individual trades to complex service packages. Our range of services includes commercial, technical and infrastructural facility management as well as services to optimize the operation of your property. We manage our client s real-estate property throughout its entire life cycle, from the design phase through to troublefree operation and reorientation, and that with a seamless quality control and individually-designed services. The client benefits from this diversity in every conceivable way: through low cost structures that can be calculated over the long-term and through complete relief from all propertyrelated tasks. In this way we contribute to a noticeable increase in the value of your property. Technical Maintenance Technical management is unique for each project and depends on the peculiarities and type of a building. The technical maintenance program is aimed at effective work of all support systems, engineering systems extending the service life of equipment lifespan prolongation, and optimizing customer costs. A selection of our range of technical services: automatic control systems and equipment telecommunications systems power supply systems, lighting systems heating systems water supply and sewerage air-conditioning and ventilation lifting and transport equipment fire alarm system fire control system access control system security system etc.

5 5 Infrastructural FM interior cleaning pest control external cleaning: facade and window cleaning, roof cleaning from snow and ice cleaning of the adjacent territory waste/snow removal landscape design professional security services reception services postal service, delivery service warehouse, archive administration fleet management Commercial Management lease contracts management, management of other contracts related to the object insurance contracts management reporting, financial management book-keeping management of legal issues coordination of interaction with tenants Technical Auditing Services FM Auditing is one Bilfinger HSG Facility Management s business activities. Having wide working experience with various types of buildings (shopping malls, retail entertainment centres, multifunctional complexes, business-centres), our experts can provide professional recommendations at any phase of facility operation: target specification and tender documents preparation phase design phase technical expert control over the future building operation acceptance and pre-operation phase As one of the world leaders in Facility Management, Bilfinger HSG Facility Management can estimate construction projects in a highly professional way, provide maintenance recommendations, work out a detailed facility management program, including the program of engineering systems management. In addition, Bilfinger HSG Facility Management renders the following auditing services: service fee estimation survey of facility management and operation services real-estate insurance assessment One of Bilfinger HSG Facility Management s exclusive services is training the client s staff in basic real-estate management techniques. Personnel management and advanced training enables clients to meet the challenges faster and better.

6 6 WE MAKE FACILITY MANAGEMENT WORK Competitive advantages are the key to successful business Sustainable competitive advantages are the basis of Bilfinger HSG Facility Management s successful business activity. They tend to be the main selection criterion for our potential clients, help to improve the company s market positions and professional reputation. We are proud of our competitive advantages that set Bilfinger HSG Facility Management Russia apart from its competitors. Here are only some of our advantages: 01 Central Dispatcher Office Bilfinger HSG Facility Management has developed a brand new service product for the Russian commercial real-estate market in the segment of engineering systems maintenance. This service is based on the principle of remote monitoring and control over engineering systems. It consists of a Central Dispatcher Service (CDS) operating 24 hours a day to receive information from construction projects, to control the basic parameters of the system and to perform remote management. 02 We in Bilfinger HSG Facility Management Russia actively apply CAFM a brand new instrument in commercial real-estate Facility Management. CAFM Computer Aided Facility Management is our corporate information system. This software can be defined as program-technical systems used to provide and control Facility Management services. The main objectives of CAFM implementation are: creation of integrated information environment of fixed assets and resources management management and quality increase of the organization s complex fixed assets operation reduction of expenses on the company s fixed assets operation optimization of nonmanufacturing costs creation of transparent and effective ways of real-estate management 03 Insurance Public, Products, Pollution and Employer s liability of Bilfinger HSG Facility Management Russia is insured by Strak hovaya Kompaniya HDI Strakhovanie LLC. According to the corresponding policy full scope of operation activities of Bilfinger HSG Facility Management Russia are insured. This global insurance coverage allows Bilfinger HSG Facility Management Russia to avoid considerable financial risks and serves as a guarantee of the company s financial prosperity.

7 7 Activity insurance provides a number of significant advantages for a customer with a service contract. Bilfinger s insurance contract is global and has a substantial coverage amount, thus protecting the customer from a number of risks. Our company exercises reinsurance of civil liability risks via the international company HDI Gerling with the S&P A+ Rating. 04 Mobile Teams Bilfinger HSG Facility Management Russia has several mobile teams. The Mobile Team Scheme adds to the flexibility, efficiency and operability of our company. Each mobile team consists of several dedicated experts under the supervision of a technical professional. The mobile team is equipped in all ways: a transporter, communication means, job-dedicated machinery, tool ware, spare parts kits etc. 05 Staff: our team is our main asset and guarantee of success Certain equipment needs specific maintenance that can be realized only upon availability of expertise and experience. Bilfinger HSG Facility Management Russia is the only FM Company on the Russian market that has technical experts for each type of equipment. We do not use contractors for narrow-purpose experts. In such a way we guarantee prompt work execution and high-quality service at every construction project. Tasks and functions of a mobile team: handling of emergency situations execution of routine maintenance during the off-duty hours of the staff preventive measures in order to reduce the possibility of contingency occurrence odd works on office space replanning and minor repair (by agreement with the building owner).

8 Facility Services Bilfinger HSG Facility Management Zemlyanoy Val str. 9 Moscow Russia Phone Fax WE MAKE FACILITY MANAGEMENT WORK