Telephone Answering Service

Size: px

Start display at page:

Download "Telephone Answering Service"

Carmel Cooper
10 years ago
Views:

1 Telephone Answering Service All your calls ANSWERED.

2 Answering Service OUR SERVICE: Answer calls in your company name. Transfer calls to any division/person in your company anywhere in SA. Take messages. Send SMS and/or notifications to any division/person in your company. Qualify calls. info to the caller on your behalf. Customize how we answer your calls, agents ask relevant questions which is ed to you.

3 BENEFITS You receive a dedicated telephone number XXXX or 0861 XXX XXX. Forward existing landlines and mobile phones to allocated number, or use it as your primary contact number. Calls are answered by agents, in your company name. Calls are either transferred or a message is taken and you are notified of the caller. You decide when you want agents to transfer calls or take messages. Look credible to your customers and business partners. They think they have just spoken with your receptionist. Minimise admin staff costs. Be mobile and know your calls are answered. address and fax numbers available. Set up time - 2 hours.

4 Calls are answered in your company name. On registration you will receive a dedicated telephone number which can be used as your primary contact number, or to divert calls to using Call Forward any calls to your existing number will be answered by our agents in our office. To activate Call Forward, contact Telkom on Calls received activates a pop-up. A pop-up is a window that opens on the agent s computer with information on how to answer the phone call along with any call to action. This enables the agent to correctly answer your call and to act on instructions such as transferring the call or taking a message, also to ask specific questions if necessary. If you have a list of information you need form each caller, no problem. Our agents will run through the questions and you the results.

5 A message is sent to you or the call is transferred. Once the agent has recorded the caller s details, a notification is sent. The notification can be sent to anybody in your organization. You may have several departments such as: sales, accounts, technical, admin, HR, etc. Plus a copy of the message can be sent to management as well. Notifications are sent immediately via sms or . It takes just a few seconds to receive them. When calls are transferred, the agent will ask the caller s name then put them on hold while the agent calls you (or appropriate person in your organization). If you are available the call is connected; if not, the agent will notify the caller and take a message which is sent to you. As far as the caller is concerned, they have just spoken with your receptionist.

6 Receive your messages. You receive your messages on your mobile, by or both. Our system can send the same message to multiple people in your organization. A message may be sent to a consultant as well as management allowing for quality control and follow up. At your discretion, you can alternate between accepting calls when you re available or have our agents take messages when you re not.

7 Need more info than just a name & number? No problem! We can design a script that triggers when an agent takes your call. The script walks the agent through a questionnaire capturing info, which is ed to you. For example; in addition to name and contact number, you may need further info to assist your call back: ; Postal address; Marriage Status; Work status ID Number; Where they saw your ad; Etc.

8 Equipment Work With Me utilizes a PRI Telecommunication system and Microwave dish to feed 30 Channels of information into the PABX /server. Incoming calls route via the server to an agents work station enabling them to answer your calls. The system manages and routes multiple calls continuously, ensuring your calls are not met with an engaged tone. The entire system is coupled to a battery back up system allowing the agents to work uninterrupted during electricity down times.

9 PACKAGES Various packages are available to accommodate your communication needs. Answer 100 Includes Answer 200 Includes Answer 400 Includes Answer 1000 Includes Most cost effective package if you receive less than 120 calls per month. Dedicated number 100 Calls answered 100 Notifications via sms, or both 30 Minutes transferred time Most cost effective package if you receive between 120 and 210 calls per month. Dedicated number 200 Calls answered 200 Notifications via sms, or both 70 Minutes transferred time. Most cost effective package if you receive between 210 and 450 calls per month. Dedicated number 400 Calls answered 400 Notifications via sms, or both 180 Minutes transferred time. Most cost effective package if you receive more than 450 calls per month. Dedicated number 1000 Calls answered 1000 Notifications via sms, or both 450 Minutes transferred time. Contact us or refer to your registration form for rates.

Telephone Answering Service. All your calls ANSWERED.

Telephone Answering Service. All your calls ANSWERED. Telephone All your calls ANSWERED. Vi r t ual R e c e p tionist OUR SERVICE: Answer calls in your company name. Transfer calls to any division/person in your company. Take messages. Send SMS notifications.