PRODUCT LIST [Products and Product Details ]

Transcription

1 [ ISO 9001:2000 Certified Organization ] PRODUCT LIST [Products and Product Details ] 509 SAKAR-V, Mithakhali, Navrangpura, Ahmedabad Tel.: Fax: Ext [email protected]

2 1. Call Accounting Software (Z.Link Gold 11.0) Z Link GOLD 11.0 helps in monitoring telephone cost of organization, misuse of telephones and helps the management in having complete analysis of telephone calls and telephone billing from the organization. Z.LINK GOLD 11.0 Call Billing Software Call accounting software for maintaining incoming and outgoing call, thereby generating various useful reports. Z.LINK GOLD - LAN 11.0 Call Billing Client Software Call accounting LAN software, which include both server and client, which can be used for reporting purpose only. It works as a client server call accounting software. Z.LINK LITE 11.0 Call Billing Lite Software Call accounting software having less functionality than Z.LINK GOLD version. Some of features of GOLD are not available in Lite version. Refer to the comparison chart for more details. 2. PC Console (UC 6000) UC6000 is an enterprise wide intuitive, PC based Operator Console for their PBX-IP Centrex or Hosted PBX voice services. With UC6000 Console Assistant - receptionists and group attendants can easily manage incoming calls and outgoing calls to a main company number or group members through their On-screen line status indicators, corporate directory, and icons/menus that enable Point-and-Click transferring, Click-to-Call capabilities, and a variety of enhanced features. UD 5000 is the soft which can be used as client / extension 3. Logical Partitioning TRAI Guidelines Unlawful to connect and make a conference call between external call to PBX and from PBX to a VOIP line through Panasonic PBX. Logical Partition DISABLES any attempt to make a conference call between an external caller to the office PBX and from Office PBX to VoIP Line connected in the office.

3 4. Hotel Management Software (Z.Link Hotel Lite 11.0) This is standard Hotel Application software with features of Room booking, Room Status, Billing, Restaurant Module, Bar Module, integration with Call accounting etc. The software will provide all basic functioning of hotel management software. 5. PMSi Module This module is third party integration module for Hotel Software and Panasonic PBX. Using for Extension lock/unlock during Check in / Check out, Wake up Alarm, Room Clean/ Unclean Status, Display name on digital phone etc. 6. Call Recording Software (Z.Link Gold 11.0) Call Logger software is designed to record the calls in an organization where there is a need of call recording. Need of call recording can be found in any business that deals with customers over phone or takes orders over the phone. 3 Types logger are there as mentioned below Analog (Record Analog Trunks or Extensions) Stand alone & normal logger is available. Digital (Record Digital Extensions) PRI (Record PRI trunk Lines) 7. Voice Mail Solution (Z.VMS Gold 11.3) When an incoming call is not answered by an extension, Caller can pass the message to the concerned person through his/her voice. If call is not answered at extension the call is forwarded to the voice mail system. In this case if a caller leaves a message for that extension, the message gets stored in the corresponding mailbox. Extension user can access his/ her mail box through the extension. 8. Interactive Voice Responding System (Z.IVRS Gold 11.2) Interactive Voice Response is just one form of Computer Telephony (CT) that is becoming commonplace in automating the handling of telephone calls. Using IVR system customer can collect the required information from database without the help of a human intervention. IVR system can use in complaint registration, financial transaction enquiries, Order management etc. 9. Audio Conference Bridge (Meet Me Conference V.MMC 6.0) Audio Conference Bridge solution will help to arrange scheduled multi party conference for the corporate / Government clients. This will help the management to broadcast important message to the staff / customers who is out of office / station through a single conference call and discuss on the subject. Also help to have conference

4 10. Dialer Solutions (Z.PDS Gold 6.6) Dialer is a technology that automatically dials out contacts from a database on behalf of Agents. They are essential in an outbound Call Center, to increase the efficiency of Agents. Dialers are intended to reduce the wastage of time, at the level of the Agents while coming across unsuccessful call attempts. Dialers are broadly be categorized into 2 types Progressive Dialers and Predictive Dialers, depending on the their functionality A Progressive Dialer, refinement of the above, will have the additional capability to detect the call progress, automatically. A Progressive Dialer locks an agent for a call and dials the numbers for the agent, until it gets a valid `Contact. Will put the call through to agent if live `Contact is made. A Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer will not lock an agent until a `contact is established. Predictive Dialer automatically determines the dialing pattern, based on a heuristic algorithm and dials out the calls, on its own. Once a `live contact is made, the dialer puts the call through to a longest idle agent waiting for a call. The dialer adjusts the dialing pattern in such a way that at least one agent would be idle when a live contact is made. PBX based & Server based Dialing solutions are available. 11. Call Center Solution (Z.CCS Gold 11.3) Call Center Solution include inbound or outbound or blended as per the customer requirement. Call center solution can be provided by integrating with PBX or Server based (without PBX). System will have the facility of ACD, Agent Popup, Reporting Module, Recording module, Super visor module, Administrator module etc. As per customer s requirement we can provide customized application. Different module like Auto Attendant / IVRS can be integrated. 12. Fax Server (Z.FAXSRV 10.0) When a user wants to fax a document from their PC they can send it to an message to a FAX address and adding information as the number onto which the fax has to be sent, and then attaching the document to be faxed. Fax servers can also be set up to receive faxes. Once a fax is received the following actions can be taken, print the fax to a network printer, send the fax to the appropriate user via or notify them via that they have received a fax. 13. SMS Solution (Z.GSMS Gold 11.3) SMS Application is used for sending Bulk SMS or alerts to customers. This application is mainly using for Marketing, Auto alert & Auto Enquiry. For marketing Bulk SMS can be send through our application. For giving alert to group of persons/ individually GSMS application is very effective. Auto enquiry is also possible as user can send specified key word to particular number. System will revert to the caller by collecting the required information from the database.

5 14. Unified Messaging Solution (Z.UMS Gold 11.3) This solution is integration of Voice, FAX, & SMS. User can access any of these messages, anywhere, anytime from any terminal of your choice. This will help to speed up the communication to achieve time and cost saving with in a corporate. 15. IP- PBX CRUZE This is latest generation IP-PBX, with the facility of Soft Console, Voice mail, Voice Recording, Call Accounting. Complete call center application can easily configure in this system. The system contains all advanced features of IP PBX.