Using NJCU VPN to Connect to Your Work Computer

Transcription

1 NEW JERSEY CITY UNIVERSITY Rossey Hall, Room Using NJCU VPN to Connect to Your Work Computer Important: These instructions are for a Windows 7 computer running Internet Explorer version 9 or higher. Procedures and screen views will be different on Windows 8 computers, but the general process is the same. On your work computer You must first acquire the IP address of your work computer to be able to attach to it. This process must be repeated periodically to ensure that your IP address has not changed. Before attempting to access your work computer from off campus, determine the IP address of the computer Click the Start Button 2. Select Run from the start menu 1 NOTE: If the Run command is not on the Start menu, Type Run in the Search programs and files search box and select it in the resulting Search results list. Alternately, the Run command can be added to the Start menu. See instructions at the end of the document, after Troubleshooting. Open a command window. 3. Type cmd in the Run window input box 4. Click the button 3 4 At the command prompt, 5. Type ipconfig and hit the Enter key 5 Revised March 2012 Page 1 of 9

2 6. Note down the IP address of the computer. NOTE: Every IP address is different! Record the complete 4-part address, including periods. 6 xxx On your home computer Login to the NJCU Network 1. Open the Internet Explorer enter URL for the NJCU VPN service: Login using your GothicNet ID and Password 3. Click the button. 2 3 Continues next page. DocID: VPN to Desktop via HTTP (3) Page 2 of 9

3 The VPN Interface Web Links tab This page is a tabbed interface, with the contents of the first tab (Web Links) displayed. 4. Click the ThinClient tab 4 The VPN Interface Thin Client Page Select Connection Type Use this pagelet to connect to your work desktop computer. 5. To begin access, click the Remote Desktop Client link. Note: IE is currently required for Windows systems, but other browsers may work. 5 DocID: VPN to Desktop via HTTP (3) Page 3 of 9

4 Browser Install Challenge 6. Allow the VPN software to install by clicking the Install button in the challenge Pop-up window. NOTE: You will only have to install this software the first time you use Remote Desktop. 6 Firewall Challenge 7. Windows Firewall may also issue a warning during the add-in installation. If so, click the Unblock button. 7 UAC Challenge Windows will then warn you that a program is trying to install. 8. Verify that it is Terminal- SvcsTCS from Array Networks. If so, click Yes. After installation, you should see the following dialog window 8 DocID: VPN to Desktop via HTTP (3) Page 4 of 9

5 Connection Dialog Window 9. Enter the IP address of your desktop computer. Leave Size set to Full Screen. Leave Color Depth set to Default Set (remote desktop) Sound as desired. Ignore the Performance and Advanced tabs. 10. Click the Connect button. It will take a minute or so for the connection to be established and your work desktop to be displayed. 10 Enter work computer IP address here. 9 After your first session, you will only have to complete steps 1-4, 9 and 10 when you use this service. To end your session, click the Close button on the Session toolbar at the top of the screen. Close Button Session toolbar Minimize button Notes: Your remote session is presented as a full screen overlay by default, but it is a program window that you can control. Use the Minimize button to temporarily hide the window so you can use local applications as needed. You will see an icon for the session in your local task bar. To get back to the session, click the task bar icon. If you are running your session on a bigger screen with higher resolution than your monitor at work, you can run the session in a window that matches your monitor at work. Enter your monitor size in the connection dialog window and select window instead of Full Screen. This will preserve the position of you icons on the work computer. Window/Maximize Button DocID: VPN to Desktop via HTTP (3) Page 5 of 9

6 Troubleshooting If your computer seems to freeze when you connect to your IP address, the IP address may have changed. You will need to verify the IP address again by running through the work computer procedures again. If the IP address is the same, try clearing IE Cache Access the IE Options window 1. Click the Setup Gear icon in the upper right of the IE window. 2. Click on Internet Options 1 2 Internet Options Window 3. Click the button. This action will pop up another process window. 3 DocID: VPN to Desktop via HTTP (3) Page 6 of 9

7 Delete Browser History dialog window 4. Check the Temporary Internet files box. You can check off other options at this point, as desired. 5. Click the button. When the process is done you will see the notification window, below. 6. Click the Close button. The notification window will close and you will be back to the Options window Click to exit the dialog window. 5 6 If the client does not run, try re-installing the client software The error may look like this: DocID: VPN to Desktop via HTTP (3) Page 7 of 9

8 1. Open Windows Explorer (Win+E) and enter the following path in the address bar: Address bar C:\Windows\Downloaded Program Files Win key Delete this file 2. Delete the Terminal Services OCX file. If these suggested solutions do not restore connectivity, please contact the IT Help Desk. Adding the Run command to the Start button menu It might be useful to have the Run command readily available if it is used often. To place it on the Start Menu, do the following 1. Right-click on the Start button and select Properties from the Context menu. This will start a new processes window. 1 DocID: VPN to Desktop via HTTP (3) Page 8 of 9

9 The Taskbar and Start Menu Properties dialog window 2. Click on the Start Menu tab to show options for the Start Menu. 3. Click the Customize button. This will start another dialog window The Customize Start Menu dialog window 4. The options list is in alphabetical order. Scroll down and click the Check box next to Run command. 5. Click the button to save and exit the Customize Start Menu dialog window. 6. Click the button again (previous image) to exit the Taskbar and Start Menu Properties dialog window. 4 5 DocID: VPN to Desktop via HTTP (3) Page 9 of 9