BCBP Case Study Mobile BCBP in the US Enabling paperless travel

Transcription

1 BCBP Case Study Mobile BCBP in the US Enabling paperless travel November 2008 Simplifying the Business 1

2 Introduction Simplifying the Business 2

3 Mobile / SMS / Phone check-in Mobile check-in is the check-in process of seat selection and intent to fly confirmation using a graphic interface on a mobile phone. It is different from phone check-in, meaning to speak to an agent on the phone, to achieve exactly to the same result. It is also different from SMS check-in, achieving the same result with the same device but only with text messages. Some airlines even offer automated check-in, meaning that a boarding pass is provided at the time of booking. Mobile check-in Simplifying the Business 3

4 Mobile BCBP Mobile BCBP is the IATA 2D bar code displayed on a mobile phone It is also called electronic boarding pass Mobile BCBP can be delivered after any type of check-in, but mostly after web check-in (instead of printing a web BCBP) or mobile check-in. A mobile BCBP can even be automatically pushed to the passenger s s phone in case of automated re-booking Web check-in Mobile check-in SMS check-in Phone check-in Automated check-in Check-in channels E-Boarding Pass Name: Customer, Joe Date: Thu 28 Feb 08 / Flight: NW1493 Seat #: 46 B Exit / Coach Mobile BCBP Simplifying the Business 4

5 Mobile BCBP standard The BCBP standard was published in It defines the 2D bar code printed Symbology for paperp on paper boarding passes. In 2008 the standard was amended to include a 2D bar code displayed on PDF417 mobile phones. The 2D bar code contains the same data, Symbologies for whether printed on paper or displayed on mobile phones a mobile phone. Aztec Datamatrix QR Simplifying the Business 5

6 Trends SITA Airline IT Survey 2008 Sep 08: 1% Dec 09: 6.5% IATA survey Sep. 08 Sep 08: 3% Dec 10: 7% SITA Passenger Self-Service Service Survey % of passengers would prefer electronic boarding passes to paper Source: 2008 SITA / AIR TRANSPORT WORLD PASSENGER SELF-SERVICE SURVEY Simplifying the Business 6

7 Progress in the US Simplifying the Business 7

8 2008 Progress in the US 5 airlines have introduced electronic boarding passes: Continental Delta Northwest Alaska American 11 airports accept electronic boarding passes at security checkpoints The deployment is at a pilot stage, at airports authorised by the TSA The TSA requires that airlines use the IATA 2D bar code standard and that the bar code contains a digital signature. Simplifying the Business 8

9 Continental Continental launched its mobile boarding pass in IAH - Houston in November In 2008 Continental deployed the service at 6 pilot airports: BOS, EWR, DCA, AUS, SAT, IAH By mid 2008, more than 1,000 passengers a day were using mobile boarding passes. Mobile boarding pass Simplifying the Business 9

10 Northwest Northwest launched mobile BCBP in May 2008 Northwest migrated from proprietary 1D bar codes to IATA 2D bar codes in 2008 on all boarding pass formats: ATB stock, web printed and mobile. The full project include new boarding gate readers that can read 2D bar codes both on paper and on mobile phones. New boarding gate reader supporting 2D bar codes on mobile phones Simplifying the Business 10

11 Alaska Alaska Airlines started piloting mobile boarding passes at Seattle Sea-Tac Airport for selected customers. Simplifying the Business 11

12 American American launched mobile BCBP in Chicago O Hare OHare on November 13, 2008 Simplifying the Business 12

13 Authorised by the TSA The US Transportation Security Administration has authorised pilots to take place at selected airports in Airlines use the IATA standard 2D on mobile phones and provide TSA agents with scanners to verify the BCBP. Simplifying the Business 13

14 Digitally signed bar codes As part of the security requirements, the TSA introduced a digital signature that enables to prove the validity and authenticity of the bar code. A digital signature is the equivalent of a handwritten signature for the digital world. Adding a signature does not slow down the reading of the boarding passes. IATA decided to amend the BCBP standard, so that effective June 2009 the 2D bar code standard contains an optional field for the signature. Simplifying the Business 14

15 Deployment of airport pilots in 2008 Simplifying the Business 15

16 Scanning bar code at security Simplifying the Business 16

17 Conclusion Simplifying the Business 17

18 Conclusion Airlines received positive feedbacks from customers in 2008 pilots will be the year when pilots become operations. Additional pilots need to address inter-operability, when several airlines operate at the same terminal. IATA has a close relationship with the TSA on this deployment. The TSA announced that in 2009 hand-held scanners would be deployed nationwide. The TSA also plans to use the BCBP scanning process to track wait times. Simplifying the Business 18

19 For more information, StB Support Portal: t / tb t t b / Simplifying the Business 19