Risk In the Value Stream at United Airlines. Mike Quiello
|
|
- Gertrude Briggs
- 8 years ago
- Views:
Transcription
1 Risk In the Value Stream at United Airlines Presented by: Mike Quiello VP Corporate Safety, Security, Quality and Environment 1
2 Agenda Overview Risks Systems/Tools Performance Summary 2
3 United Airlines A Brief History 1930 s Today Tomorrow 3,300 flights/day 844,000 Passengers/week 46,000 Employees 359 Aircraft 230 Locations 26 Alliance Members 3
4 United Today Aircraft Fleet Seats Range A ,700 nm A ,000 nm B ,900 nm B ,385 nm B ,670 nm B ,260 nm B787 25* TBD 7,650 nm 8,200 nm A350 25* TBD 8,100 nm 9,500 nm 359 Aircraft *50 Aircraft on Order. Deliveries start
5 Value Stream Note: 50% Vendor Serviced Risks Unplanned Events, Damage with Unknown Causes Error Made in Processing Runway Incursion Altitude Deviation Hardware Failure Weather Impacts Regulatory Impacts Reputation Risk Airline of Choice 5
6 What is the Data Telling Us? Emerging Countries Will Drive the World Economy 6
7 What Is the Data Telling Us? 7
8 Significance of Human Factors $5.8 Billion/yr in injury costs Aviation ground and flight 8
9 Vendor Risk Risks Damage (40% of Damage) Incomplete Work Personal Warranty Control Methods Line Operation Safety Assessment (LOSA) Qualification Assessments IATA Safety Audit for Ground Operations (ISAGO) Arrival/Departure walk-around FAA Review/Oversight Line Line Maintenance Maintenance Heavy Heavy Maintenance Maintenance UAX UAX Cleaning Cleaning Contractors Contractors Catering Catering Aircraft Aircraft Lav Lav Services Services Potable Potable Water Water Weather Weather Services Services Fuel Fuel Contractors Contractors 9
10 Focus on 5 10
11 Foundational Concepts Culture Systems Tools People Recognition Safety Knowledge Communication Quarterly Safety Work Shops Safe Environment Going the Extra Distance Proactive in Safety MoveSmart/ BackSafe ADD UP Cost of Poor Safety LOSA/SCA* Integrated SMS VPP Triple Crown Center of Excellence Peer to Peer On Board Maintenance Flight Ops Safety Leadership Teams Airport Operations $ Injury Damage WC Costs Lost Revenue Time Reliability Advocate Roles Simplified BBS AFA IAM IBT UAL People Behaviors Location Intervention *LOSA Line Operation Safety Assessment SCA Safety Compliance Assessment 11
12 United s Safety Management System 12
13 Poor Cost of Safety Crew Costs (Timed Out) Delay or Cancellation Maintenance Or repair Gate Space Damage Time Out Of Service Part Inventory Delayed Maintenance on Other Aircraft Customer Satisfaction Rebooking Costs 13
14 Crew Resource Management (CRM) and Threat & Error Management (TEM) Oversimplified Crew Resource Management How teams communicate with: Each Other External agencies (ATC, Dispatch, etc.) Management Resources Interdependent Threat and Error Management What teams communicate about: Operational threats Human error Integrated System Approach 14
15 Line Operation Station Assessments (LOSA) (Integrity of Processing) Purpose: Quality/Safety of servicing Direct Feedback/Improvement Team: Pilots, Maintenance, Onboard, Ramp Peer to Peer intervention Average B Vehicle Movements 25 People touching aircraft Turn Time 60 min 25,000 lbs of luggage and cargo 15
16 Aviation Safely Awareness Programs (ASAP) Flight Crew, Flight Attendants, Ramp, Maintenance, Dispatch Non-punitive Self Disclosure Process Events/ Near Misses/ Concerns Partnership : United, Unions & FAA Trends/Corrective Action Opportunities for improvement First Airline to incorporate ramp employees 16
17 People Human Factors Demographics Different demographic of people from location to location Absentee work force Constants: 3i Actions Initiate Can t Implement Don t Know Improve Won t 94% of Events are Human Factor Based 17
18 Community with 45,000 People Lessons Learned Visible Current Preventive Focus Develop new ways with: Social networking Twitter Facebook Instant Communications 18
19 Advocacy Aligning the Leadership Tools & Capability Accountability Peer to Peer Proactive Focus Performance Safety Leadership Teams Alignment ADD UP Leadership Sessions Safety Round Tables - Division Recognition 19
20 Operations Control Tackling the Day To Day Notification, Action, Response 20% of operating environment is variable Managing Aircraft Dispatch Diverts Weather 20 Mechanical issues ATC Crew Staffing UAX Airport issues Security Ill passengers Vendors
21 Performance Arival +14 Worse to first in Arrival +14 minutes (A14) in one year 2009 Injuries 52% in Damage Reduction 2009 Damages Reduced injuries by 12% 29,000 less Lost Work Days 24% Improvement in injury cost 21
22 Summary Communication Accountability Self Disclosure Performance Alignment Teamwork 22 Come Fly the Friendly Skies!!!
Proactive Safety Management: Maintenance and Ramp Line Operations Safety Audit (LOSA)
Proactive Safety Management: Maintenance and Ramp Line Operations Safety Audit (LOSA) Presented to: Regional Airline Association Conference By: Carla Hackworth, Kali Holcomb, Kevin Gildea & Lauren Blackwell
More informationOR Applications in the Airline Industry
Connecting people with the world s greatest travel possibilities. OR Applications in the Airline Industry Anand Srinivasan Who is Sabre Holdings? A world leader in travel commerce, retailing travel products,
More informationCharter Services. Frequently Asked Questions
Charter Services Frequently Asked Questions What advantages does chartering a private airplane have over traveling with the commercial airlines? Chartering a private aircraft provides you with numerous
More informationInFO Information for Operators
InFO Information for Operators U.S. Department InFO 07015 of Transportation DATE: 7/3/2007 Federal Aviation Administration Flight Standards Service Washington, DC http://www.faa.gov/other_visit/aviation_industry/airline_operators/airline_safety/info
More information1.0 Safety Management System
1.0 Safety Management System 1 Scope and Applicability 1 1.1 Purpose....................................................................... 1 1.2 Scope.........................................................................
More informationEMERGENCY RESPONSE PLAN
EMERGENCY RESPONSE PLAN A template for Air Carriers PUBLIC HEALTH EMERGENCY 1 1. Introduction IATA recommends that all air carriers have emergency response plans to deal with public health emergencies.
More information6 th Edition. FLYHT Aerospace Solutions And IOSA Compliance
6 th Edition FLYHT Aerospace Solutions And IOSA Compliance Please Note: All the material below are ISARPs that have been copied directly from the IOSA Standards manual, and are areas where our FLYHT solutions
More informationDEPARTMENT OF DEFENSE COMMERCIAL AIR TRANSPORTATION QUALITY AND SAFETY REQUIREMENTS INTRODUCTION
DEPARTMENT OF DEFENSE COMMERCIAL AIR TRANSPORTATION QUALITY AND SAFETY REQUIREMENTS INTRODUCTION The Department of Defense (DOD), as a customer of airlift services, expects an air carrier or operator soliciting
More informationIntroduction to Airline Management
Chapter 1 Introduction to Airline Management Introduction Aviation provides the only transportation network across the globe and it is crucial for global business development and tourism enrichment. Air
More informationWho We Are. First Aircraft and Aircraft Acquisition
A i r c r a f t M a n a g e m e n t Who We Are FlairJet, based at Oxford Airport, was established in 2009 and has developed a first class reputation for quality, service, safety and transparency. As part
More informationSpringdale Fire Department Policy & Procedures Manual Volume 2 Operations Section 203 Fire Operations 203.20 City Airport Emergency Plan
Springdale Fire Department Policy & Procedures Manual Volume 2 Operations Section 203 Fire Operations 203.20 City Airport Emergency Plan In order to better protect the lives and property on and around
More informationSAFETY, SECURITY, AND OPERATIONAL EXCELLENCE
SAFETY, SECURITY, AND OPERATIONAL EXCELLENCE OUR COMMITMENT TO SAFETY INDUSTRY-LEADING SAFETY PROGRAMS Executive Jet Management (EJM) is committed to providing the highest level of safety and security
More informationTHE FLIGHT OPTIONS APPROACH TO SAFETY. Fractional Membership Jet Card
THE FLIGHT OPTIONS APPROACH TO SAFETY Fractional Membership Jet Card A s the premier provider of private jet travel, Flight Options number one priority is the safety of our customers and our employees.
More informationSaudi Arabian Airlines Customer Service Plan
Saudi Arabian Airlines Customer Service Plan This Plan is adopted for all scheduled and public charter flights operated by Saudi Arabian Airlines. Our goal is to make every flight a safe and pleasant experience
More informationMODELS OF THREAT, ERROR, AND CRM IN FLIGHT OPERATIONS
MODELS OF THREAT, ERROR, AND CRM IN FLIGHT OPERATIONS Robert L. Helmreich 1, James R. Klinect, & John A. Wilhelm University of Texas Team Research Project The University of Texas at Austin Department of
More informationDnata Airport Operations
Dnata Airport Operations Dnata Airport Operations, the ground handling agent at the Dubai International Airport and employer of more than 6,500 people, has played a significant and leading role in the
More informationWe take great pride in being able to offer the world's best maintained and newest fleet utilizing the most advanced avionics technology.
As the exclusive on-demand reseller of the world s largest and most prestigious fleet of private aircraft, the GCL Concierge program offers guaranteed availability for Light, Mid-size and Heavy Aircraft.
More informationAirport logistics - A case study of the turnaround
Airport logistics - A case study of the turnaround process Anna Norin, Tobias Andersson Granberg, Di Yuan and Peter Värbrand Linköping University Post Print N.B.: When citing this work, cite the original
More informationTestimony of. Peter M. Bowler. President and CEO. American Eagle Airlines, Inc. Fort Worth, Texas
Testimony of Peter M. Bowler President and CEO American Eagle Airlines, Inc. Fort Worth, Texas Senate Committee on Commerce, Science and Transportation Subcommittee on Aviation Operations, Safety, and
More informationAIRCRAFT MANAGEMENT PROPOSAL
AIR RUTTER INTERNATIONAL AIRCRAFT MANAGEMENT PROPOSAL AIR RUTTER INTERNATIONAL 4310 Donald Douglas Dr. Long Beach, CA 90808 Phone: 562-425-8880 efax: 562-683-0382 Email: info@arijets.com www.arijets.com
More informationBOEING 1. Copyright 2015 Boeing. All rights reserved.
Maintenance Prognostics Digital solutions to optimize maintenance operations Juan D. Lopez Program Manager, Fleet and Maintenance Solutions September 2015. The statements contained herein are based on
More informationOperators are reducing flight delays, cancellations, air turnbacks, and diversions through an information tool called Airplane Health Management
Remote Management of Real-Time Airplane Data by John B. Maggiore, Manager, Airplane Health Management, Aviation Information Services Operators are reducing flight delays, cancellations, air turnbacks,
More informationThe future of airline management software is in the cloud.
The future of airline management software is in the cloud. Simple. Powerful. Flexible. Zapways hosted airline reservation and management software provides a comprehensive, low-cost solution for all aspects
More informationIntroduction to Threat and Error Management (TEM) Adapted from FAA/Industry TEM/LOSA Training
Introduction to Threat and Error Management (TEM) Adapted from FAA/Industry TEM/LOSA Training Introduction CRM has evolved since the early 1980s CRM was originally developed to address crew errors Threat
More informationOut of Control. HANG ON! It s GOING TO GET ROUGH! DISASTER is just ahead! DON T JUST SIT THERE DO SOMETHING!
Out of Control Brent Anderson HANG ON! It s GOING TO GET ROUGH! DISASTER is just ahead! DON T JUST SIT THERE DO SOMETHING! No, we are not talking about the aircraft we re flying, but rather the way our
More informationMajor Components of a Typical Startup-Airline Business Plan
Major Components of a Typical Startup-Airline Business Plan EXECUTIVE SUMMARY Description of airline concept (scope, revenue/cost structure, service offering, aircraft types, major markets served) Target
More informationLUBBOCK PRESTON SMITH INTERNATIONAL AIRPORT EMERGENCY CONTINGENCY PLAN
LUBBOCK PRESTON SMITH INTERNATIONAL AIRPORT EMERGENCY CONTINGENCY PLAN Lubbock Preston Smith International Airport has prepared this Emergency Contingency Plan pursuant to 42301 of the FAA Modernization
More informationQuality Standards for the provision of service for Persons with Reduced Mobility
Quality Standards for the provision of service for Persons with Reduced Mobility (April 2014. V7) Definition of Person with Reduced Mobility (PRM) A PRM is understood to mean any person whose mobility
More informationAirport Charges and Handling Fees. AIRPORT DEBRECEN Kft.
Airport Charges and Handling Fees AIRPORT DEBRECEN Kft. Valid between 01 MAY, 2014 and 30 SEPTEMBER, 2014 Approved by Mr Tamás Sápi, Managing Director OLDAL: 1 / 22 LIST OF MODIFICATIONS Line number of
More informationAGENCY: Federal Aviation Administration (FAA), Department of Transportation.
This document is scheduled to be published in the Federal Register on 05/11/2016 and available online at http://federalregister.gov/a/2016-11116, and on FDsys.gov [4910-13] DEPARTMENT OF TRANSPORTATION
More informationAirline Schedule Development
Airline Schedule Development 16.75J/1.234J Airline Management Dr. Peter Belobaba February 22, 2006 Airline Schedule Development 1. Schedule Development Process Airline supply terminology Sequential approach
More informationN Jet Aircraft Management
N Jet Aircraft Management www.n Jet.com 815 455 7707 N JET AIRCRAFT MANAGEMENT SERVICES SCOPE N Jet is an ARGUS Platinum/ISBAO registered aviation management company providing aircraft management and flight
More informationSafety Bulletin Newsletter
From the Captain s Seat Follow Instructions Chief Pilot: John Walter Instructions are important to us for many reasons: to keep us from getting hurt, or maybe just for our own good. As soon as we are able
More informationCustomer Service Plan
TAP Portugal s aims to address the key service elements of the new rules put forth by the U.S. Department of Transportation (DOT) that most affect our customers. This Plan applies with respect to TAP Portugal
More informationMedFlight Advantage & Advantage Global Terms & Conditions
MedFlight Advantage & Advantage Global Terms & Conditions MedFlight Advantage Global Travel benefit is for all of the MedFlight Advantage (helicopter and ground critical care), MedCare Ambulance transports,
More informationSafety Risk. Aligning perception with reality
Safety Risk Aligning perception with reality Operating instructions Perception a person s recognition of the nature and degree of risk affecting an activity Reality accurate assessment of risk based on
More informationWhile flight plan calculations are necessary for safety and regulatory compliance, they also provide airlines with an opportunity for cost
While flight plan calculations are necessary for safety and regulatory compliance, they also provide airlines with an opportunity for cost optimization. Effective Flight Plans Can Help Airlines Economize
More informationFederal Aviation Administration (FAA) Reauthorization 2009 Bill Summary
Federal Aviation Administration (FAA) Reauthorization 2009 Bill Summary Title I: Authorizations Title I reauthorizes all of the FAA s four major accounts: Operations; Research, Engineering, and Development
More informationAirport Performance Measurement
Airport Performance Measurement Agenda Airport Characteristics Airport Key Performance Indicators The Airport System Approach Departure Runway Taxiway Apron Gate Pier Arrival concourse Passenger & baggage
More informationAVIATION MEDICINE ADVISORY SERVICE
AVIATION MEDICINE ADVISORY SERVICE OUR PHILOSOPHY Aviation Medicine Advisory Service (AMAS) has one singular focus: to represent and protect the medical needs and support the careers of airmen and others
More informationFROM LANDING TO TAKE-OFF: WE CARE! COMPANY PRESENTATION
FROM LANDING TO TAKE-OFF: WE CARE! COMPANY PRESENTATION AGENDA 1. This is Swissport 2. Our Service Offerings 3. The Hub Concept 4. Global and Regional Presence 2 1. THIS IS SWISSPORT 3 WHAT WE DO THE COMPANY
More informationAnalytics That Allow You To See Beyond The Cloud. By Alex Huang, Ph.D., Head of Aviation Analytics Services, The Weather Company, an IBM Business
Analytics That Allow You To See Beyond The Cloud By Alex Huang, Ph.D., Head of Aviation Analytics Services, The Weather Company, an IBM Business Table of Contents 3 Ways Predictive Airport Analytics Could
More informationU.S. Airport Slot Regulations
U.S. Airport Slot Regulations Current Practices and New Proposals University of Tokyo, ITPU International Seminar on Transport Congestion Policy Brian Meehan Consultant, U.S. Federal Aviation Administration
More informationAirline Marketing & Planning Solution
Airline Marketing & Planning Solution It All Starts Here Imagine if you were unconstrained by technology and could build your brand the way you wanted a brand that would best serve your customers and
More informationSANTOS DUMONT ENGLISH ASSESSMENT MOCK VERSION. Interlocutor: Can you please confirm your name and your candidate number?
PART 1: WARM-UP Confirm if the name on the interview schedule and the test taker are the same. Write down the candidate s number on the Enrollment Form. Start recording. Interlocutor: Welcome to the Proficiency
More information2015 SIS e-invoicing Awareness Workshop 9/10 June, 2015 Beijing
In a Nutshell 2015 SIS e-invoicing Awareness Workshop 1 9/10 June, 2015 Beijing Benefits of SIS e-invoicing Save money Reduce human factors Save time Reduces lost and mishandled invoice Reduced costs by
More informationSoftware Centre 4 th June 2015
Software Centre 4 th June 2015 Jeppesen is a part of Boeing In Sweden we work with the crew to aircraft assignment problem. (No hardware) Jeppesen Sweden : customers Copyright 2014 Boeing. All rights reserved.
More informationPilot Professionalism It Isn t Just For The Big Guys
Pilot Professionalism It Isn t Just For The Big Guys Earl F Weener Board Member American Bonanza Society Convention & Trade Show Buffalo, NY September 25, 2010 Pilot Professionalism - NTSB Interest Lack
More informationPortland International Jetport Noise Advisory Committee 1001 Westbrook Street, Portland, Maine 04102
Portland International Jetport Noise Advisory Committee 1001 Westbrook Street, Portland, Maine 04102 Date Start End Next Meeting Next Time Prepared By Company 10/24/2013 5:30pm 6:38pm TBD 5:30pm J. Dunfee
More informationUIB AVIATION AIRLINE RISK PROFILE. Dependable Corporate Insurance in any language
A guide to providing the necessary information, to present to aviation insurers Dependable Corporate Insurance in any language Algeria - Brazil - Colombia - Dubai - Germany - India - Japan - Korea - Malaysia
More informationCrew Resource Management: Initial 1
CRM: Initial 1 The effective utilisation of all available resources of, hardware, software, and liveware to achieve efficient, safe flight operations WikiofScience Crew Resource Management: Refresher 2
More informationLAN and TAM Airlines invest more than US$100 million in technology to improve passenger experience
LAN and TAM Airlines invest more than US$100 million in technology to improve passenger experience The airlines introduced eight technology products and solutions to optimize service quality, improve passenger
More informationDelivered electronically via www.regulations.gov
Docket Operations, M 30 U.S. Department of Transportation 1200 New Jersey Avenue, SE Room W12 140 West Building Ground Floor Washington, DC 20590 0001 Delivered electronically via www.regulations.gov RE:
More informationElectronic Flight Bag: Real-Time Information Across an Airline s Enterprise
Electronic Flight Bag: Real-Time Information Across an Airline s Enterprise By David Allen Chief Engineer, Crew Information Services The Boeing Electronic Flight Bag (EFB) system has been expanded to include
More informationApplication For General Liability Coverage
HOLMAN INSURANCE BROKERS LTD. Application For General Liability Coverage Instructions Please read carefully This application form deals with all areas of operations that may require this type of coverage.
More informationADS-B is intended to transform air traffic control by providing more accurate and reliable tracking of airplanes in flight and on the ground.
ADS-B is intended to transform air traffic control by providing more accurate and reliable tracking of airplanes in flight and on the ground. New Air Traffic Surveillance Technology Air traffic service
More informationAirline. Set Your Business Free. Customer Sales & Service. with our solutions portfolio
Airline Set Your Business Free with our solutions portfolio Customer Sales & Service Compelling Reasons To Choose Sabre Airline Solutions As Your Business Partner Transparent Business Partner A trusting
More informationHow To Calculate The Cost Of Atc Zero At Chicago Airport
ATC Zero: Estimating the Impact of the Chicago Control Center Fire Kellie Scarbrough March 30, 2015 Contents 1 Introduction 2 2 Methods 2 2.1 Normalizing the Flight Data from the ATC Zero Event.... 3 2.2
More informationChartering An Aircraft A Consumers Guide
Chartering An Aircraft A Consumers Guide U.S. Department of Transportation Federal Aviation Administration Chartering An Aircraft Selecting an Air Taxi Operator Selecting The Right Aircraft How Does Weather
More informationAAF Aviation Access Forum
AAF Aviation Access Forum Carriage of Mobility Aids Guidance Material for Airline and Airport Operators November 2014 Table of Contents 1. INTRODUCTION... 2 1.1 Current Regulatory Framework... 2 2. INFORMATION
More informationJargon Buster. Amadeus APIS ASK ATA ATC ATD. BA2Buy BAA BABS. Agents Discount Tickets (AD75 - pay 25% of fare)
Jargon Buster A AD Agents Discount Tickets (AD75 - pay 25% of fare) Amadeus System for making seat reservations, and monitoring bookings. APIS TAdvance Passenger Information System. The governments of
More informationArrival of an affected aircraft: Standard Operating Procedure
Arrival of an affected aircraft: Standard Operating Procedure Dr Anthony Evans Chief, Aviation Medicine ICAO 20 November 2013 Page 1 This presentation was prepared by UK CAA at the request of ICAO/CAPSCA
More informationEmirates Airline. Cargo Security The EK Experience
Emirates Airline Cargo Security The EK Experience The aim of Aviation Security The aim of aviation security is to safeguard passengers, crew, ground personnel and the general public from acts of unlawful
More informationMs. Jarrette reported that operations at OEA, with inquiries/complaints. These approaches to runways 07 and
On Thursday, July 9, 2015 the Aviation Noise Abatement Committee (ANAC) of the Greater Orlando Aviation Authority met in regular session at University of Florida IFAS Extension, South Conway Road, Orlando,
More informationSMS Implementation Study
SMS Implementation Study (Don Scott Field) Columbus, Ohio Presented at the Thursday November 3, 2011 Washington, DC Seth Young, Ph.D., C.M., CFI OSU SMS Implementation Principal Investigator SMS Implementation
More informationEXHIBIT/P-00157. Company Operations Manual Edition II Chapter 1. Chapter 1. Operating Certificate and Operations Specifications
Chapter 1 Operating Certificate and Operations Specifications Amendment No: 29 01Dec09 Page CVR - 1 Operating Certificate and Ops Specs Amendment No: 29 01Dec09 Page CVR - 2 Operating Certificate and Ops
More informationINITIAL TEST RESULTS OF PATHPROX A RUNWAY INCURSION ALERTING SYSTEM
INITIAL TEST RESULTS OF PATHPROX A RUNWAY INCURSION ALERTING SYSTEM Rick Cassell, Carl Evers, Ben Sleep and Jeff Esche Rannoch Corporation, 1800 Diagonal Rd. Suite 430, Alexandria, VA 22314 Abstract This
More informationCloud-based data warehousing to power aviation analytics
Cloud-based data warehousing to power aviation analytics Big Data Workshop Transportation Research Board Annual Meeting January 12, 2014 Dr. Tulinda Larsen Vice President tulinda@masflight.com +1 443.510.3566
More informationAVIATION SAFETY PROGRAM
AVIATION SAFETY PROGRAM February 13, 2008 IDAHO TRANSPORTATION DEPARTMENT Division of Aeronautics REVIEW / REVISION RECORD REVISION NUMBER EFFECTIVE DATE ACTION TO BE TAKEN POSTED BY (initials) 2 TABLE
More informationADMISSION GUIDE. Lahore School of Aviation. Undergraduate Programs
ADMISSION GUIDE Lahore School of Aviation Undergraduate Programs 1-Km Raiwind Road Lahore. 1-Km Defense Road, Off Raiwind Road, Near BhobtianChowk Lahore. Mobile No.: 0321-4569555, 0322-4569555, 0321-4569333,
More informationTENDER FOR IT INTEGRATION AT THE BVI AIRPORTS AUTHORITY
TENDER FOR IT INTEGRATION AT THE BVI AIRPORTS AUTHORITY Background BVI Airport Authority is presently owns and operates 3 airports in British Virgin Islands by providing passengers a safe and secure gateway
More informationBIO-HAZARDOUS WASTE & AIRCRAFT PEST CONTROL BEN WHITE
BIO-HAZARDOUS WASTE & AIRCRAFT PEST CONTROL BEN WHITE BIO-HAZARDOUS WASTE Waste generated during communicable disease incidents on-board an aircraft. Contaminate material e.g. seat cushions, seat covers,
More informationAir Medical Transport Planning Good planning can save lives. Planning for air medical transport
Chapter 1 2 15 Air Medical Transport Planning Good planning can save lives. Planning for air medical transport is important to maximize efficiency and safety; it helps create the best care for patients.
More informationCentral Airspace Management Unit World Cup 2010 Experience (South Africa) Presented by: Armando de Olim Acting Pool Manager: ATFM
Central Airspace Management Unit World Cup 2010 Experience (South Africa) Presented by: Armando de Olim Acting Pool Manager: ATFM Scope Internal Planning Airport Slots Advance ATFM system Air Defence Performance
More informationPRESENTATION. Patrick Ky Executive Director EUROPEAN COMMISSION
EUROPEAN COMMISSION PRESENTATION Patrick Ky Executive Director EUROPEAN COMMISSION WHY SESAR? EUROPEAN COMMISSION EUROPEAN CHALLENGES: Capacity: Air Traffic to double by 2030 Safety: Improvements linked
More informationqualify for this license, applicants must be at least 18 years old and have at least 250 hours of flight experience.
Commercial Pilots SOC Code 53 2012 Projected Growth (2020) 0 % Description What Commercial Pilots Do Airline and commercial pilots fly and navigate airplanes or helicopters. Airline pilots fly for airlines
More informationPresented by Capt Iefan Blake Senior Helicopter Pilot Air Mercy Service
Minimum Requirements for a Helicopter Rescue Program Including Hoist vs. Short Haul Rescue Operations based on the South African Red Cross Air Mercy Service Model Presented by Capt Iefan Blake Senior Helicopter
More informationAIR MEDICAL SERVICE. City State Zip
INITIAL REVIEW ANNUAL AUDIT - YEAR TENNESSEE DEPARTMENT OF HEALTH DIVISION OF HEALTH LICENSURE AND REGULATION OFFICE OF EMERGENCY MEDICAL SERVICES 665 MAINSTREAM DRIVE, 2 ND FLOOR NASHVILLE, TN 37243 TELEPHONE:
More informationAirline. Set Your Business Free. Customer Sales & Service. with our solutions portfolio
Airline Set Your Business Free with our solutions portfolio Customer Sales & Service Compelling Reasons To Choose Sabre Airline Solutions As Your Business Partner Complete Solutions Partner A trusting
More informationAircraft Management & Charter
Aircraft Management & Charter We invite you to consider Landmark Aviation as the best single-source option for aircraft management, charter, FBO and MRO services. Fast Facts Over 60 years of proud aviation
More informationFederal Aviation Administration Report on NextGen Performance Metrics Pursuant to FAA Modernization and Reform Act of 2012, H.R. 658, Section 214 2013 Introduction The Next Generation Air Transportation
More informationFlight information that keeps pilots a step ahead.
Integrated Flight Information system Flight information that keeps pilots a step ahead. At Rockwell Collins, we re ushering in the era of the truly paperless flight deck while providing a higher level
More informationCASE STUDY. Uniphore Software Systems Contact: info@uniphore.com Website: www.uniphore.com 1
CASE STUDY Automatic Terminal Information Service (ATIS) transcription uses Automated Speech Recognition technology How a leading commercial aircraft manufacturer helped their International Pilots understand
More informationBozeman Yellowstone International Airport Media Guide
Bozeman Yellowstone International Airport Media Guide www.bozemanairport.com 1 Bozeman Yellowstone International Airport Media Guide The goal of public relations staff at the Bozeman Yellowstone International
More informationAirAsia.com. Professional Diploma Program in Logistics and Supply Chain Management Project Studies Enabling Technology in Airline Industry
AirAsia.com Professional Diploma Program in Logistics and Supply Chain Management Project Studies Enabling Technology in Airline Industry By WONG Pui Man, Cary March 2009 2 CONTENTS CONTENTS...2 ABSTRACT...3
More informationQantas Airways Limited Fleet, Efficiency & Engineering. Gareth Evans, Chief Financial Officer Seattle, 6 October 2013
Qantas Airways Limited Fleet, Efficiency & Engineering Gareth Evans, Chief Financial Officer Seattle, 6 October 2013 Group Fleet Strategy Flexibility, Simplification, Efficiency 5 key principles Right
More informationGlobal PPC Proposal. Proposal: Presented by: Peter J. Wolfe
Global PPC Proposal Professional Pilot Certification Proposal: Global l Professional Pilot Certification Presented by: Peter J. Wolfe PABC Executive Director ICAO NGAP Conference ICAO NGAP Conference Montreal,
More informationChartering An Aircraft
Chartering An Aircraft A Consumer Guide to Help You Fly Smarter A Consumer Guide to Help You Fly Smarter 1 National Air Transportation Association Chartering An Aircraft A Consumer Guide to Help You Fly
More informationAerodrome Advisory Circular
Aerodrome Advisory Circular AC(AD) NO-13 Integration of International Aviation Security (AVSEC) Measures into Designs and Constructions of New Facilities and alterations to Existing Facilities. CIVIL AVIATION
More informationGaruda Indonesia Airlines CRM Training Program Overview. Capt. Prita Widjaja
Garuda Indonesia Airlines CRM Training Program Overview Capt. Prita Widjaja Aviation s Safety History & Human Factors Threats No defined recognition or training in human factors pre- 1980 Mishaps reach
More informationFlight Safety Information Journal
Flight Safety Information Journal October 2008 In this Issue: SMS and the Development of Effective Safety Culture Curt Lewis, P.E., CSP, ATP L. Christopher, Ed. SMS And The Development Of Effective Safety
More informationAeroflot deploys speech-enabled call routing.
Aeroflot deploys speech-enabled call routing. Automates customer inquiry handling through speech recognition. Challenge Cut call center costs and automate calls Use and extend innovative services to passengers
More informationPerformance-based Navigation and Data Quality
ICAO APAC AAITF/8 Performance-based Navigation and Data Quality A Commercial Data Supplier View Bill Kellogg International Relations May 6-10, 2013 Ulaanbaatar, Mongolia Jeppesen Proprietary - Copyright
More informationSubject: Safety Management Systems for Date: 1/8/15 AC No: 120-92B Aviation Service Providers Initiated by: AFS-900 Change:
U.S. Department of Transportation Federal Aviation Administration Advisory Circular Subject: Safety Management Systems for Date: 1/8/15 AC No: 120-92B Aviation Service Providers Initiated by: AFS-900 Change:
More informationDefensive Flying for Pilots: An Introduction to Threat and Error Management
Defensive Flying for Pilots: An Introduction to Threat and Error Management Ashleigh Merritt, Ph.D. & James Klinect, Ph.D. The University of Texas Human Factors Research Project 1 The LOSA Collaborative
More informationTours Reporting System (Divisional) English version
Tours Reporting System (Divisional) English version MODA Manuals Author: Sepehr Ebadi Borna Version 1.5 (26-June-2015) Table of Contents Chapter 1 Reporting System...2-3 Chapter 2 View Tour s details...
More informationBOSTON MEDFLIGHT HELICOPTER CRASH INCIDENT
I. PURPOSE BOSTON MEDFLIGHT HELICOPTER CRASH INCIDENT To provide guidance and procedures for emergency response to a Boston MedFlight helicopter crash at Boston University Medical Center. II. SITUATION
More informationIdea Search. The FAA seeks comments on proposals to enhance training and certification requirements for airline pilots. BY LINDA WERFELMAN
Idea Search The FAA seeks comments on proposals to enhance training and certification requirements for airline pilots. BY LINDA WERFELMAN In the aftermath of the fatal February 2009 crash of a Colgan Air
More information