Annual Sustainability and Report

Transcription

1 Annual and Sustainability Report Annual and Annual Sustainability and Report Sustainability Report

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3 Table of contents Message from the president Highlights of the year 1. Who we are 1.1 Vision, Values and Vision for Sustainability 1.2 Corporate Governance 1.3 Management Model 1.4 Units 1.5 About Materiality Matrix and Report 2. Excellence in capital management and planning 2.1 Business Transparency and Ethics 2.2 Relations with the Granting Power 2.3 Financial Performance 2.4 Investments 3. Excellence in business operational management 3.1 Operational Management 3.2 Environmental Risk Management 3.3 Social and Economic Impact Management 4. Excellence in people management 4.1 Workplace Health and Safety 4.2 People Development 4.3 Dialogue and Communication 5. GRI index 6. Credits

4 Mensagem Message from do Presidente the GRI 1.1, 1.2 GRI Pelo For the terceiro third consecutive ano consecutivo year, publicamos we publish o Grupo Relatório Libra s Anual Annual e de and Sustentabilidade Sustainability Report. do More Grupo than Libra. a great Mais satisfaction, do que uma it is grande a great satisfação, accomplishment é uma because grande realização, this report presents porque este important relatório changes apresenta comparing mudanças to previous importantes years. em Changes relação arising aos anos from anteriores. the improvement Mudanças of our geradas governance a partir process, do aprimoramento do nosso processo the consolidation de governança, of Sistema da consolidação Libra de do Gestão Sistema (Libra Libra Management de Gestão System) e da evolução da and gestão the sustainability da sustentabilidade management nosso Grupo. evolution in our Group. Diante dos desafios que se apresentaram em In face 2013, of the nosso challenges foco se manteve shown in nas 2013, our relações focus was de kept longo prazo long-term e no crescimento relations and on em the harmonia growth in com harmony todos with os que all the conosco ones who se relacionam, are related to como us, as declara our Vision firmemente strongly nossa states. Visão. We go Seguimos on followed guiados by life pela valuation, valorização ethics, da respect vida, to pela people, ética, promoting pelo respeito engagement às pessoas, and promovendo dialogue with o our engajamento internal and e external o diálogo public. com nossos públicos internos e externos. It was an intense year which brought us great Foi news, um closing ano intenso, with a que very trouxe positive grandes balance. notícias, terminando We beat the com results um from saldo the muito previous positivo. year Superamos and established os resultados new records do ano for revenue anterior and e profits estabelecemos before interests, novos taxes, recordes depreciation para receita, and lucros amortization antes de (Ebitda). juros, impostos, With results depreciação above the e budget, amortização we took (Ebitda) a fundamental e lucro líquido. step towards Com financial resultados strengthening acima do required orçamento, for the period demos of great um investments passo fundamental we are facing. no fortalecimento By 2019, we financeiro have investments necessário planned para o and período in progress that de may grandes reach BRL investimentos 2 billion in que works, vivemos. equipment, Até systems 2019, and temos real estate planejados in all e of em our curso units. investimentos que podem atingir R$ For 2 our bilhões largest em unit, obras, Libra equipamentos, Terminais, 2013 sistemas was e a year imóveis, of change em todas in the as regulatory nossas unidades. framework, imposing a turbulent first year of the new Law Para of Ports, nossa still maior in process unidade, of regulation Libra Terminais, and that 2013 puts forward foi ano in de new mudança bids with no marco difficulties. regulatório, But it impondo-se was also a year um of turbulento achievements. primeiro Despite ano the da need nova of the Lei sector dos Portos, adaptation ainda to em new processo rules, we de performed regulamentação our role with e que significant avança com and dificuldade constant nas productivity novas licitações. increases Mas in our também Terminals, foi um showing ano de how conquistas. important Mesmo world planning com a necessidade and operations de are adaptação to optimize do investments setor às novas in infrastructure. regras, fizemos nossa parte com aumentos de produtividade significativos The renovation e constantes of Terminal em 33 nossos in Santos Terminais, demonstrando increased operation a importância profitability. do planejamento Therefore, e we de gained operações the return de classe to Santos mundial from para important otimizar customers os investimentos Brazil and abroad, em infraestrutura. as Maersk and Hamburg Sud. And we go on strongly to face A the reforma greatest do challenges Terminal 33, of the em moment Santos, aumentou for Libra a Terminais: rentabilidade the performance da operação. of Assim the ambitious conquistamos 1.1, 1.2 o expansion retorno para program Santos in Rio de importantes de Janeiro, in clientes full no performance, Brasil e no and mundo, in Santos, como Maersk in initial e phase Hamburg and Sud. with new E seguimos steps awaiting firmes para final enfrentar analysis from the os granting maiores power. desafios In Rio, do according momento to para a survey a Libra Terminais: held 2013, a execução there was do a ambicioso significant programa loss in de the expansão satisfaction no index Rio de of Janeiro, our shipper em plena customers, execução, bringing traffic e em jam Santos, the em terminal fase inicial and impact e from com the novas works etapas in progress. aguardando Improvements análise final were do made poder and concedente. the service level No Rio, was pesquisa stabilized, realizada but em we have 2013 still registrou got plenty uma of perda work significativa to do in search no of our índice service de satisfação differentiation de nossos strategy clientes based embarcadores, on the tripod: Consultative refletindo congestionamento Selling, Precise no Performance terminal e and impacto Impeccable das obras. Assistance. Melhorias foram implementadas e o nível de serviço estabilizado, At Libra Logística, mas ainda we could temos celebrate muito a the percorrer em consolidation busca de nossa of integrated estratégia logistic de diferenciação offer with de the serviços revenue baseada growth maintenance no tripé: Venda at levels Consultiva, of Execução 30%, even Precisa arising e from Atendimento a growth Impecável. of 140% in the last two previous years. In full expansion, the Na unit Libra closes Logística, the year pudemos with the implementation comemorar of a the consolidação new model da of customer oferta de logística assistance integrada, and the com beginning a manutenção of operations do crescimento of an updated version receita a of níveis Libra de Hub, 30%, our mesmo portal for vindo communication de um with crescimento key customers. de Consolidating 140% nos dois its anos presence anteriores. in Em Rio de plena Janeiro expansão, and establishing a unidade encerra the bases of a o powerful ano com intermodal a implantação infrastructure do novo modelo in the Santos de area, atendimento overcoming ao the cliente challenges e o início of Cubatão, das which operações was affected de uma by the versão floods atualizada in 2013, are do the Libra greatest Hub, steps nosso to portal be taken para by comunicação Libra Logística. com clientes chave. Consolidar sua presença no In a Rio year de of Janeiro a lot of e estabelecer work and challenges, as bases de uma poderosa such as the infraestrutura cargo movement intermodal reduction, na Baixada Santista, Libra Aeroportos superando gave os us desafios a reason de to Cubatão, celebrate que sofreu upon the com opening enchentes of the em new 2013, cargo são route os grandes to passos Europe, a the serem yard dados expansion pela Libra of the Logística. International Airport of Cabo Frio and the significant growth Em of helicopter um ano de operations. muito trabalho The challenge e desafios, of como the a unit redução for 2014 na movimentação will be to recover de its cargas, participation a Libra Aeroportos in the cargo nos market deu motivo of oil and para gas comemorar, industry, com an abertura important da growth nova rota pillar cargueira in Cabo para Frio. a For Europa, Cia. a de expansão Navegação do da pátio Amazônia do Aeroporto (Amazon Internacional Navigation de Company) Cabo Frio - CNA, e o crescimento 2013 was one significativo more successful das operações year and the de company helicópteros. continues O desafio to lead da unidade the para market 2014 in the será Amazon recuperar region sua with participação a high quality no operation. mercado At de Libra cargas Administrative da indústria Unit de óleo (CAL), e gás, importante in Legal, Financial pilar de and crescimento Human Resources em Cabo Frio. (HR) Para area, a there Cia. were de Navegação many processes da Amazônia and evolutions (CNA), 2013 achieved foi mais last year. um ano In the de Information sucesso, e a Technology empresa segue (IT), we liderando completed o mercado the change na região of our amazônica, servers com to an uma external operação Data de Center grande of high qualidade. availability No overcoming Centro Administrativo the instability, Libra which (CAL), affected nas áreas de service Finanças, quality. Jurídica As for e the de largest Recursos investment Humanos in

5 Seguimos We continue guiados to be guided pela valorização by valueing life, da vida, by ethics pela ética, pelo and by respeito the respect às pessoas for people (RH), muitos foram os processos e evoluções technology in our history, we mobilized more conquistados no último ano. Em Tecnologia da than 100 employees in two great transforming Informação (TI) concluímos a mudança de nossos projects, new ERP Enterprise Resource servidores para um Data Center externo de alta Planning and TOS Terminal Operating disponibilidade, superando a instabilidade System, which will bring us a world platform que impactou a qualidade dos serviços. No que to support the growth of our operations. é o maior investimento em tecnologia de nossa história, mobilizamos mais de 100 colaboradores The image of Grupo Libra remains strong: em dois grandes projetos transformadores, for the eighth year we were awarded by novos ERP Enterprise Resource Planning the Top of Mind in Santos and, for the first e TOS Terminal Operating System, que nos time, we were recognized among the best trarão uma plataforma de classe mundial para companies in the country by the magazine sustentar o crescimento de nossas operações. Guia Exame de Sustentabilidade. Keeping our public commitment of sustainability, we A imagem do Grupo Libra segue fortalecida: have a decisive acting to reduce greenhouse pelo oitavo ano conquistamos o prêmio Top gas emissions, to manage waste and mitigate of Mind em Santos, e pela primeira vez fomos operation impacts on the area surrounding the reconhecidos entre as melhores empresas facilities, investing in professional background do país pelo Guia Exame de Sustentabilidade. for young people from local community Mantendo nossos compromissos públicos and in the mitigation of impacts related to de sustentabilidade, temos uma atuação traffic and noise. And once again, Grupo decisiva para reduzir as emissões de gases Libra reaffirms its support to Global Compact de efeito estufa, gerenciar resíduos e mitigar principles through its acting in the Brazilian os impactos das operações no entorno das Committee (Global Compact Network Brazil). instalações, investindo em formação profissional para jovens da comunidade local e na mitigação A balance sheet as of 2013 could not fail to de impactos relacionados ao trânsito e ruídos. stand out two important achievements of Grupo E mais uma vez o Grupo Libra reitera Libra for life valuation and work environment seu apoio aos princípios do Pacto Global, improvement. One of them was the outstanding através da sua atuação no Comitê Brasileiro. results concerning labor safety last year, with a reduction of 72% work-related accident leave. Um balanço de 2013 não poderia deixar The other was the growth of more than ten de destacar duas importantes conquistas percentage points achieved by Libra Terminais do Grupo para a valorização da vida e a melhoria Rio, Libra Aeroportos Cabo Frio and IT area in do ambiente de trabalho. Uma delas foram climate survey - the impressive recovery is a os excepcionais resultados de segurança result of efforts undertaken from a consistent do trabalho no último ano, com uma redução action plan. Despite very positive figures, we de 72% nos acidentes com afastamento. have the commitment to reduce the high level Outra foi o crescimento de mais de dez pontos of turnover which has been affecting Brazilian percentuais alcançados pela Libra Terminais companies in general and that in 2013 was Rio, Libra Aeroportos Cabo Frio e área de TI na 18.8% at Grupo Libra. We want to be more pesquisa de clima a impressionante recuperação and more effective, however always preserving é resultado dos esforços empreendidos a partir what is the most important to us: our people. de um consistente plano de ação. Mesmo com números muito positivos, temos o compromisso We know the year 2014 will also be intense and de reduzir o elevado índice de turnover full of challenges. But we are off to a great start. que vem afetando as empresas brasileiras In the beginning of 2014, Libra Terminais Santos em geral e que em 2013 foi de 18,8% reached the historical mark of 177 movements no Grupo Libra. Queremos ser cada vez mais per hour in its vessel productivity. In the end eficientes, porém sempre preservando o que of 2013 we have already broken the vessel é o mais importante para nós: nossas pessoas. productivity record of Libra Terminais Rio when we reached 92 movements per hour, keeping Sabemos que o ano de 2014 também será both terminals with the best productivity of intenso e recheado de desafios. Mas começamos presence in port in its regions. For us, it shows bem. No início de 2014 a Libra Terminais Santos that we are on the right track, defining our chegou à marca histórica de 177 movimentos priorities and keeping the focus on the tireless por hora em sua produtividade por navio. quest for excellence in everything we do. Ao final de 2013 já havíamos quebrado o recorde de produtividade em navio da Libra The good results of one more year of financial Terminais Rio quando atingimos 92 movimentos and operational records fill us with satisfaction por hora, mantendo-se ambos terminais and energy to redouble our commitment to com a melhor produtividade de permanência continue working and improving every step. em porto em suas regiões. Para nós, isso aponta In 2014, we will keep on pursuing result que estamos no caminho certo, definindo overcoming, better engagement of our employees nossas prioridades e mantendo o foco na busca and preference of our customers. We know our incansável da excelência em tudo o que fazemos. strength and we will not fail to pursue in search of our destiny: The Good Growth. Os bons resultados de mais um ano de recordes operacionais e financeiros nos enchem Marcelo Araujo de satisfação e energia para redobrar President of Grupo Libra o compromisso de continuar trabalhando e melhorando a cada etapa. Em 2014, seguiremos perseguindo a superação de resultados, o maior engajamento de nossos colaboradores e a preferência de nossos clientes. Conhecemos nossa força e não deixaremos de seguir em busca de nosso destino: O Bom Crescimento. Marcelo Araujo Presidente executivo do Grupo Libra

6 6 Highlights Grupo Libra Highlights of the Year Net Revenue (BRL million) EBITDA (BRL million) CAGR 12% EBITDA margin EBITDA (BRL million) CAGR 14% 31.3% 31.5% 32.4% Business Unit Sharing in Net Revenue Libra Participações 7.7% Libra Aeroportos 4.4% Libra Logística 15.9% Libra Participações 5.9% Libra Aeroportos 3.5% Libra Logística 19.4% Libra Terminais 72.1% Libra Terminais 71.2%

7 Highlights 7 Libra Terminais Net Revenues 662 million In million In million In 2013 Cargo handled (thousand containers) % 2013/2012 Libra Terminais Santos % Libra Terminais Rio % Libra Terminais % Productivity Movements Per Hour (MPH) 82% 50% LIBRA TERMINAIS SANTOS LIBRA TERMINAIS RIO

8 8 Highlights Libra Logística Net Revenues 119 million In million In million In 2013 Cargo handled (thousand m³) % 2013/2012 Libra Logística Campinas % Libra Logística Cubatão % Libra Logística Valongo % Libra Logística Uberlândia % Libra Logística %

9 Highlights 9 Libra Aeroportos Net Revenues 9 million In million In million In 2013 Passengers Embarked/Disembarked (thousand) % 2013/2012 International Airport of Cabo Frio %

10 10 Highlights Emissão Greenhouse de gases de Gas efeito Emissions estufa Emissões Direct Emissions Diretas (Scope (Escopo tco2e) Work-related Acidentes com afastamento accident leave (número (# of accidents) acidentes) -4% -6% -8% -72% Aproveitamento Internal Recruitment interno (% de of vacancies vagas anunciadas advertised e preenchidas) and filled) 31% 46% Pesquisa Climate Survey de clima (índice (satisfaction de satisfação index favorable - respostas answers) favoráveis) % 35% 27% Libra Terminais Rio Tecnologia Information da Technology Informação Libra Aeroportos Reaplicação Survey reapplied da pesquisa in units which nas unidades had a result que apresentaram resultado below the abaixo expectation da expectativa in em 2012.

11 Destaques Investment de Highlights Investimentos in 2013 em 2013 Conclusão Work completion das obras in Terminal no Terminal 33, 33, part parte of the do Plano de Expansion Expansão Plan da of Libra Libra Terminais Santos (PLTS) 16 milhões million Iniciadas Beginning obras of works de expansão for mooring do cais dock expansion e and novo new armazém, warehouse, como as parte of do the Plano Expansion de Plan Expansão of Libra da Terminais Libra Terminais Rio (PLTR) Rio (PLTR) 151 milhões million Término Completion do novo of the armazém new warehouse da Libra of Libra Logística Campinas 17 milhões million Projetos IT Projects de TI 33 milhões million O Grupo Libra Libra still ainda has an investment tem forecast previsão of more de mais than 2 bilhões billion de by 2019 investimentos expansion até 2019 plans em of obras units, de IT and expansão new businesses. das unidades, TI e novos negócios. Relatório Anual e de Sustentabilidade 2013

12 12 Highlights

13 Profile 13 Profile 1. Who We Are GRI 2.1,2.3,2.4,2.5,2.6,2.7,2.8,2.9 Grupo Libra, one of the largest port operators and foreign trade logistics in Brazil, is a business conglomerate of 100% national capital, with majority shareholding control by the Borges Torrealba family. Head offices located in the City of São Paulo and employing 3,000 people, it has been the first company in the sector to operate all transportation modals in Latin America in an integrated way since Acting from strategically located units to offer logistics solutions which add value and make difference in land, sea and air, Grupo Libra provides an integrated logistics network composed of port terminals, Special Export Customs Clearance Area (REDEX), Logistics and Industrial Customs Center (CLIA), airports and road-rail terminals, distributed by the cities of Santos, Cubatão, Campinas, Uberlândia, Cabo Frio and Rio de Janeiro. Libra Infrastructure, a platform of investments, gathers the three businesses of the company in an synergistic and integrated way: Libra Terminais, Libra Logística and Libra Aeroportos. On the other hand, Libra Participações gathers investments in other companies which act in diversified sectors, such as CNA, in the segment of inland waterway transportation; Olivares de Quepu, with the production of high quality extra-virgin olive oil; Companhia Providência, globally acting in the production and marketing of non-tissue materials; and Libra Imobiliária, responsible for management of real estate belonging to Grupo Libra. Grupo Libra has been acting in infrastructure sectors for more than 70 years and today assists the main segments of Brazilian economy, such as electroelectronics, pharmaceutical, food, automotive and gas & oil. It is a history of a strong company which is proud of its long contribution for the country development.

14 14 Highlights 1.1 Vision, Values and Vision for Sustainability Vision GRI 4.8 We are passionate for the idea of growing at the same time we promote the growth of all the ones who relate to us. We believe in the growth in harmony with the environment, which values life, people and improves society. That is the way we want to create, innovate and make difference in all sectors where we act. Values Acting ethically Acting ethically is to put our values in all actions and decisions into practice, to be real in our relationships and responsible for our choices. Enterprising spirit We are pro-active and we value the initiative and the sense of opportunity of our employees and partners. Excellence In search of excelence, we add intelligence to everyhting we do. Innovating We nurture innovation which permeates all organization levels. We look for new ways of managing businesses, treating people and offering customers products and solutions better and better. Diversity We encourage diversity of visions and cultures for believing that it brings strength for Grupo Libra and enriches our reflections, choices and decisions in the daily life. Passion We are passionate for what we do. We believe this way we feel complete, spread the idea and motivate all the ones who are related to us.

15 Profile 15 Vision for Sustainability Since the first years of Grupo Libra foundation, we have been facing many challenges, and the best answers to overcome them we always find in our roots. We are a family group with ethcal principles and respect to people who have helped us build our business. We are proud of this work and love for Brazil. At this moment, when new challenges are imposed on the mankind, our roots and commitments will guide us once again towards future. For this reason, it is our duty and choice to embrace the cause of valuing life in all its dimensions to guide our actions in the daily businesses. The aspirations which we present here definitely insert the concept of sustainable development in our management model. They are covenants we undertake as a renewal of commitment with values of Grupo Libra and with life and that should be reflected in decisions and attitudes of everyone and each employee. There are 4 pillars which support our Vision for Sustainability: Acting in an ethical and transparent manner: Ensuring relations based on ethics, transparency and legality, and spreading these concepts as Grupo Libra s values. Improving the use of natural resources: Investing for the effective consumption of fossil fuels, water and energy; making the suitable management of waste; monitoring and mitigating greenhouse gas emissions; and acting in a pro-active manner to prevent spill of contaminants. Being a partner in the development of surrounding communities: Supporting communities close to installations, according to their needs and reducing impacts on noise, traffic and pollution caused by operations. Evolving consistently in management of employees: Offering the best conditions related to work, health and safety; providing everyone opportunities of professional and personal growth in an environment which brings proud of being part of it; implementing a program of education and sustainability for employees and family members. To reach such objectives, besides the effort of each of us, efforts added to our partners are nedded motivating the whole productive chain to act and to influence the strategic agenda of sustaianble development in the sectors where we operate. We consist of a business group with bold goals of growth and profitability. We are also citizens and hence our purpose is to search for our development, ensuring the balance between natural resources, social matters and economic growth. Reinforcing the principles of life valuation is reinforcing our historical vocation. The daily acomplishment of each of thes aspirations is the Grupo Libra s contribution for the planet sustainability following our heritage of entrepreneurship and engagement to the great matters of our time.

16 16 Profile 1.2 Corporate Governance GR1 4.1, 4.2, 4.3,4.4,4.5,4.6,4.7,4.9,4.10 Board of Directors The Board of Directors of Grupo Libra is a council which defines strategies, monitors the company performance and its executives, takes decisions which imply high impact actions or plans, identifies, detects the level and intensity of business risks and establishes policies for the suitable management of Grupo Libra. Comprised of nine members, of mixed gender, the Board of Directors includes four independent members, including the chairman who does not carry out the position of executive officer at Grupo Libra. The directors elected are senior professionals with vast experience in executive titles of large national and international groups, coming from several sectors of the economy. For further information about the Board of Directors of Grupo Libra, please refer to our website: conselhoscomites Chairman: Ibrahim Eris Directors: Álvaro Antonio Cardoso de Souza Ana Carolina Borges Torrealba Affonso Celina Borges Torrealba Carpi Gonçalo Borges Torrealba John Andrew de Oliveira Harris Miguel João Jorge Filho Omar Carneiro da Cunha Sobrinho Rodrigo Borges Torrealba Board of Shareholders Made up of controlling members of Grupo Libra, the Board of Shareholders has, as main attributions, to define the beliefs, values and ways of performance of the company as well as the relation between shareholders and these people with Grupo Libra. In addition, its task is to elect representatives for the Board of Directors. Audit Committee Its main attributions are to coordinate and to monitor the work of independent and internal auditors, besides analyzing financial statements. It is headed by an independent director and composed of a shareholder director and an external specialist member. Institutional Relations Committee It develops the relationship strategy with the three levels of government of Executive, Legislative and Judiciary Branches and defines the positioning of Grupo Libra concerning strategic regulatory themes. Coordinated by one independent director, composed of two other shareholder directors, one external specialist member and the executive president of Grupo Libra. Personnel / Remuneration Committee It is responsible for advisoring the Board of Directors in analyzing matters related to remuneration of executives. It is coordinated by an independent director and also composed of one shareholder director and the executive president of Grupo Libra. In 2014, the committee performance was expanded to cover other thermes of human resources, as succession and development of careers of executives and was redefined as Personnel Committee. Investment Committee It advises the Board of Directors in matters which involve the position of financial investment risks. It is coordinated by one shareholder director and composed of another director and the chairman of the board of directors. Ombudsman Committee This is a committee composed by the chairman of the board of directors and the executive president of Grupo Libra, executive officers and general officers of businesses. It works to ensure the applicability and adherence of Libra Relationship Principles, to analyze critical demonstrations and to follow the action plans.

17 Profile Management Model GRI 4.10 In recent years, Grupo Libra has had a significant evolution in the structuring of its processes and in the search of synergy among the units. In light of the new and lively competitive environment in its segments of performance, Grupo Libra gets ready to enter a new time with great challenges in which, above all, priority and focus will be required. Focus on project performance, on quality improvement, costs, on meeting regulatory demands and on relations with customers and government. Focus on the search of excellence in everthing that is done. Then, a new management model was developed in 2013 and implemented in 2014 in order to ensure more autonomy and integration to business units of Grupo Libra. It searches for more proximity between the executive president and officers of crosscutting areas in the daily life of units, besides more commitment of everyone with operation and performance. Organizational Model Executive President Participações and Investment Libra Terminais Rio Libra Terminais Santos Commercial and Marketing Libra Logística Libra Aeroportos Organizational Development Finance, Planning and IT Libra Terminais Libra Imobiliária Engex - Operational Excellence and Engineering Human Resources Libra Participações Corporate Legal Corporate Communication Sustainability and Safety IR Institutional Relations Finance and Planning Business Development IT - Information Technology CAL - Libra Administrative Center

18 18 Profile Management Rituals Libra Infrastructure Management Committee Focus on strategic planning coordination of Grupo Libra, definition of corporate policies and integrated people management. Composition: Executive President, financial, planning and IT executive officer, executive officer of organizational development, executive officer of Libra Participações and investments, general officers of units and officer of operational excellence and engineering. Business Unit Management Committees (ComGes) Libra Terminais Santos, Libra Terminaris Rio, Libra Logística and Libra Aeroportos They have, as main attributions, the follow-up of indicators, decisions related to performance of actions and follow-up and decision of strategic projects of business units. Composition: Executive President, financial, planning and IT executive officer, executive officer of organizational development, executive officer of Libra Participações and investments, general officers of units or commercial/ operations general managers of each unit. Reunião Commercial de Integração Integration Comercial Meeting (RIC) Acompanhar Follow the main os principais enablers for habilitadores para our goal nossa of retention meta de retenção and preference e preferência dos of customers clientes, por through meio consultative da venda consultiva selling and e impeccable atendimento assistance; impecável; Definir Define strategic o posicionamento positioning estratégico e and as commercial políticas comerciais; policies; Reunião Operational de Integração Integration Operacional Meeting (RIO) (RIO) Acompanhar Follow and define e definir an action um plano about deviations ação sobre of critical os desvios process dos indicators. indicadores dos processos críticos. Follow strategic projects including the Acompanhar ones related to os commercial projetos estratégicos, area (RIC). incluindo os que se relacionam à área Comercial (RIC). Direcionar Direct integrated os projetos projects; integrados; Avaliar Evaluate a commercial performance performance comercial das of business unidades units. de negócio.