Estar Mais Próximo do Cliente. Earnings Release 3Q14

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1 Estar Mais Próximo do Cliente Earnings Release 3Q14

2 FIRST ACHIEVEMENTS OF 2014 Capital Increase Announcement R$ 2.38 Bn Earnings Release 4Q13 +29% GR Earnings Release 1Q14 +30% GR Americanas.com Marketplace Launch R$ 2.38 Bn Capital Increase Conclusion LUK Brand: Easy and Uncomplicated Fashion Digital Finance Creation Center for Excellence and Innovation Época Reclame Aqui Awards Jan/14 Feb/14 Mar/14 Apr/14 May/14 Jun/14 Jul/14 Aug/14 Sep/14 Oct/14 Nov/14 [B] Seller Launch Launch of Fashion Category in Americanas.com BIT SP Direct Acquisition Earnings Release 2Q14 +38% GR Shipping Menu Launch Services and Insurance Store 4 new DCs and 1 Expansion Earnings Release 3Q14 +23% GR 2

3 3Q14 CONSOLIDATED RESULTS Gross Revenue R$2,110.4 MM +23% Gross Profit R$449.4 MM +21% 26,2% (RL) Adjusted EBITDA R$135.7 MM +27% Net Revenue R$1,839.5 MM +24% +23% R$ 317,0 MILHÕES SG&A Expenses 17.1% of NR -0.5 p.p. Adjusted EBITDA Mg. 7.4% da NR p.p. 3

4 #1 IN COSTUMER SERVICE Reclame Aqui B2W DIGITAL Competitors #2 #3 #4 RA 1000 Seal 4 of 4 Brands 0 of 3 Brands 0 of 1 Brand 0 of 1 Brand 12 Months Average Grade Would Buy Again 79% 54% 45% 59% Ranking 20+ Complaints 0 of 4 Brands 2 of 3 Brands 1 of 1 Brand 1 of 1 Brand 4

5 RANKING RECLAME AQUI 20+ CLAIMED Most complained in the last 12 months Most complained in the last 30 days 3 5

6 BEST COSTUMER SERVICE OF BRAZILIAN INTERNET More than being the store that everybody goes, we want to be the store that everybody come back. A melhor parte de ganhar um diamante Most é saber Admired que foi você Company quem deu. in e-commerce cathegory. 6 Proud of have been chosen by customers, once again, the best online store and the best costumer service team by Época Reclame Aqui Award. The proof that we are building together a store that everyone prefers being. And, because of that, come back. Thank you for elect. Obrigado And you por can nos count escolher on us for como the a next melhor awards. loja da internet.

7 SALES GROWTH: 9 th CONSECUTIVE QUARTERS +17% +28% +30% +25% +23% 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q

8 GAIN OF MARKET SHARE: LEADERSHIP CONSOLIDATION IN THE LAST 9 QUARTERS, B2W WAS THE COMPANY THAT GAINED MORE MARKET SHARE, INCREASING 2.7 PERCENTAGE POINTS +2.7 p.p. 21.8% 24.5% +1.4 p.p. 18.5% 17.1% +1.7 p.p. 8.3% 6.6% +0.3 p.p. 5.4% 5.7% IN THE LAST 9 QUARTERS, THE DIFFERENCE OF MARKET SHARE FROM B2W TO #2 INCREASED 1.3 PERCENTAGE POINT B2W DIGITAL #2 4.7 p.p. 21.8% 21,8% 17.1% 17,1% +1.3 p.p. 24,5% 18,5% 24.5% 18.5% 6.0 p.p. 8 B2W DIGITAL Market Share 2Q12 Market Share based on the net sales reported by the Companies and internal estimates. Market size based on data from the e-bit. #2 #3 #4 2Q12 3Q14 Market Share 3Q14

9 3Q14 RESULTS: CONSISTENT SALES GROWTH +30% LTM Growth +R$1.9 Billion (LTM Value Added) R$8.3 Billion (LTM Sales) 9

10 B2W DIGITAL ANNOUNCES THE DIGITAL FINANCE CREATION Cartão Submarino Submarino: Card: chosen Eleito by pela the revista customers Época as como the best o melhor Retail cartão card in do Época magazine Varejo. research. Novo New Cartão Americanas.com Americanas.com: Card: muito more advantages mais vantagens for you pra smile você sorrir even ainda more. mais. Shoptime Card NEW: exclusive products with even better prices for you that is close to us. Submarino Finance Submarino Finance Digital Finance Digital Finance

11 SUBMARINO LAUNCHES SERVICES AND INSURANCE STORE 11

12 4 NEW DISTRIBUTION CENTERS AND 1 EXPANSION In New DCs: São Paulo (1), Pernambuco (1) and Santa Catarina (2); and Rio de Janeiro s DC expansion. Two smaller DCs were closed. Increasing of 50% In storage capacity. Total of 9 DCs 4 in São Paulo, 1 in Rio de Janeiro, 1 in Minas Gerais, 1 in Pernambuco and 2 in Santa Catarina DCs in 2015 At least more 3 Distribution Centers will be opened in 2015.

13 BEST LOGISTIC SYSTEM SPECIALIZED IN E-COMMERCE B2W improves its logistics service level, counting with two of the main last mile transportation companies of brazilian internet. + Largest and best e-commerce logistics operator in Brazil, specialized in small items deliveries (packets). Logistics operator also specialized in e- commerce deliveries, focused on big items (pacotão). 13

14 B2W DIGITAL LAUNCHES SHIPPING MENU 14

15 B2W DIGITAL LAUNCHES FASHION PRIVATE LABEL LUK 15

16 CEI = EXCELLENCE + INNOVATION Intensive use of Technology Entrepreneurial Spirit Systemic Solutions LAB s Culture Multidisciplinary Projects Practice above Theory Collaborative Environment Desire to hit greater than fear of failure 16

17 LONG TERM VIEW TO BE THE BIGGEST AND MOST BELOVED DIGITAL COMPANY IN LATIN AMERICA... Dynamism Creativity Talents Focus Passion Intensive Investment Innovation Move Fast 17

18 3Q14 Results Teleconference and Webcast B2W DIGITAL Investor Relations Team Telephone: +55 (21)

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