Minimum Management Requirements

Transcription

1 Minimum Management Requirements Rev.12/ The minimum hardware and software requirements for running Dolphin Management are listed in the following tables. We highly recommend that you consult your local Information Technology (IT) specialist for more information. We want to assist in taking your practice to the latest and best in management software. For more information, please contact one of our sales consultants at or visit us on-line at These specifications are for reference only. Your specific configuration may vary depending on your practice. This information may be subject to change. File Server / SQL Server Requirements: Component Minimum Recommended Notes Remote Connection Unattended access to the server Remote Desktop Protocol (RDP), Logmein, or Teamviewer. Unattended access must be configured with administrative rights for Dolphin Support two weeks prior to the 1 st training. Remote Desktop Protocol (RDP) is free and can be configured to allow access to the server to all PC s on the LAN running Dolphin. Hi-Speed Internet access is required (DSL equivalent). Operating System Server 2008 R2 or Windows 7 SP1 (Stand alone, for 5 concurrent users or less) Windows Server 2012 or Windows Server 2014 Premium Add-On is available which includes an additional license for Windows Server 2008 R2 Standard, allowing you to deploy a second server on your network; Microsoft SQL Server 2008 R2 Standard Edition: SQL Server 2008 R2 Standard (purchase of CALS required. Workgroup / Domain Workgroup (non-server OS with 5 concurrent users or less) Active Directory Domain When a Server operating system is used, a Domain is required. Microsoft CALs client access licenses are required for each station accessing your server. Contact your local IT professional for more information, or see: A5B B/Licensing_Core_CAL_and_Enterprise_Suite.pdf Remote Desktop Services (if needed) Windows Server 2008 R2 Standard Edition 32 bit Windows Server 2012 or Windows Server 2014 Standard If Remote Desktop Services is needed for remote locations or thin clients, in a SBS network, a separate server is recommended. Windows Server 2008 Standard R2 or Windows Server 2012 Standard is supported. Database Microsoft SQL Server 2008/Express (for offices with 5 concurrent users or less) Microsoft SQL Server MS SQL Server 2008 Standard Edition is included in MS-Small Business Server 2011 Premium Edition. Microsoft SQL Server 2014 Express is acceptable for up to 10 concurrent users or less. All appropriate Service Packs should be loaded. The performance of Dolphin software may be impacted if SQL Server Express is installed due to the SQL Server limitations of only dedicating 1GB of RAM and 1 processor to SQL Server processing. SQL 2008 Feature Express Workgroup Standard Number of CPUs RAM 1GB 4GB OS Maximum Database Size 4GB 524TB 524PB SQL 2008 R2/ SQL 2012 Feature Express Workgroup Standard Number of CPUs RAM 1GB 4GB OS Maximum Database Size 10GB 524TB 524PB Processor (CPU) Intel i3 or equivalent Intel i7 or Memory (RAM) Minimum of 4 GB RAM 16 GB RAM or Memory requirements depend on operating system configuration, database size and user load. Windows 64bit Small Business Server 2011 Premium Edition. Hard Drive 40 GB free space on partition with Image files and SQL database RAID controller disk highly recommended Actual requirements will vary based on your system configuration and the applications and features you choose to install. Video/Graphics XGA (1024x768) XGA (1024x768) Monitor 15 monitor XGA (1024x768) or resolution required 15 monitor XGA (1024x768) or resolution required Archive/Backup Required Required You are responsible for making proper backups of your Dolphin data, which includes database, image files, documents, letter templates, etc. Dolphin recommends implementing a proper backup protocol including offsite data backups. Dolphin recommends OakTree Storage for offsite backup. See Dolphin Network Setup and Configuration Guide for more information. Continues on next page

2 Minimum Management Requirements Page 2 Component Minimum Recommended Notes DVD-ROM Drive Required Required Antivirus Required Required We recommend that you have an anti-virus software installed, and maintaining the current update to your subscription is extremely important. Word Processor MS-Word 2003 or MS-Word 2007 or Microsoft Word is needed if you use the Dolphin Letter System (DLS). We are compatible with Office 2003, 2007, 2010, and bit - Home and Business or Professional editions. If you are running a 64-bit edition of the Windows Operating System you may still use Office 32-bit edition. If you are using DLS under Windows 7 or 8, we don t support Office NOTES: Office 365 subscriptions require desktop versions of MS Word installed. Installation of Office in a Terminal Server configuration may require volume licensing. See Microsoft for details. Thin Clients Thin Client/ Remote Desktop Services is an acceptable alternative to using PCs as workstations. You can purchase thin client machines or use older PCs as terminal server clients. Remote Office Configuration (connecting to the main office) Dolphin Management must be connected via Remote Desktop Services Dolphin management is not supported running through a WAN directly. If you plan to capture images from the remote office a local PC and a VPN is required. For sites with 10 or fewer simultaneous remote connections, one server running Windows Server 2008 Standard R2 and SQL Server 2008 Standard is acceptable. We recommend 128MB RAM dedicated to each remote connection. For sites with more than 10 simultaneous remote connection, we recommend two servers. One Server running Small Business Server 2008 Premium and one server running Windows Server 2008 Standard R2 or Windows Server 2012 Standard with 128MB RAM allocated for each remote connection. Please contact Dolphin Technical Support for details on configuring your system to use Thin Client technology or Remote Office Configuration. Broadband Speeds Single Office Broadband Speeds (for Dolphin Support) or faster Multi-Office Broadband Speeds We recommend 128KB of dedicated upload speed per user session at the main office. We recommend 128KB of dedicated download speed per user session at the remote office. No Dial-up or satellite connections allowed. Minimum Download/Upload Recommended Download/Upload Main 384/256K 1.5MB/512 or faster K Minimum Download/Upload Recommended Download/Upload Main 1.5MB/768K 1.5MB/1.5MB or faster Remote (1-5 w/s) 768K/512K 768K/768K or faster Remote (5-12 w/s) 1.5MB/1.5MB 2.0MB/2.0MB or faster IP Address: We recommend a fixed IP address for support connections. However, third party services like DYNU or can be used to provide a fixed IP address for Dolphin Support. LAN Connectivity: Dolphin requires a minimum of Fast Ethernet (100 Mbps) Dolphin recommends 1 Gigabit (1000 Mbps) Local PC Workstation Requirements: Component Minimun Recommended Notes Processor (CPU) Intel or compatible Intel i Series Chip or Hard Drive 5GB available 10GB available Actual requirements will vary based on your system configuration and the applications and features you choose to install. Memory (RAM) 2GB (4GB for Dolphin 3D) 4GB Additional memory may be required, depending on operating system requirements. Monitor XGA (1024x768) 17 Monitor XGA (1024x768) Continues on next page

3 Minimum Management Requirements Component Minimum Video/Graphic Remote Connection DVD-ROM Drive Operating System Word Processor Recommended Page 3 Notes XGA (1024x768) Resolution: at 24-bit, 75Hz refresh rate. For Vista Aero- 128-megabyte (MB) graphics card. DirectX 9 capable GPU with Hardware Pixel Shader v2.0 and WDDM 1.0 driver support VNC or Remote Desktop Connection VNC or Remote Desktop Connection Whichever method is chosen between these two, it must be consistently used on all workstations. They should be able to be connected to from the server s Remote Desktop connection. VNC cannot be used as a way to connect directly from outside the LAN. Required Required Windows Vista Business, or Windows 7 Professional Windows 7, Windows 8, or Windows 8.1 The OS must be current on service packs +.NET 2.0 SP1 and.net 3.5 SP1 are loaded. Microsoft Windows 95, Windows 98, Windows ME, NT Workstation, XP Home, Vista Home editions, Windows 7 Home editions, MacOS and UNIX are not supported. Dolphin Supports 32 and 64 BIT operating systems MS-Word 2003 or MS-Word 2007 or Microsoft Word is needed if you use the Dolphin Letter System (DLS). We are compatible with Office 2003, 2007, 2010, and bit - Home and Business or Professional editions. If you are running a 64-bit edition of the Windows Operating System you may still use Office 32-bit edition. If you are using DLS under Windows 7 or 8, we don t support Office NOTES: Office 365 subscriptions require desktop versions of MS Word installed. Installation of Office in a Terminal Server configuration may require volume licensing. See Microsoft for details. MS-PowerPoint 2003 or Presentation Software MS PowerPoint 2003 or Patient SignIn and Super Questionnaire can be integrated with MS-PowerPoint. The professional version of PowerPoint is required. The PowerPoint Viewer is not supported. NOTES: Office 365 subscriptions require desktop versions of MS Word installed. Digital Persona One Touch software must be installed to support fingerprint scanning via terminal services. Installation of Office in a Terminal Server configuration may require volume licensing. See Microsoft for details. Printers/Accessories Component Minimum Recommended Notes Printer/General Printer Printer Laser Printer Minimum 8MB RAM required for statement, insurance claim and graphic scheduling printer. For satellite locations we require printers to connect to a Print Server, such as the Belkin F8T030 Print Server. Printer/Appointment Slip Printer HP 1606dn Okidata 18x or 19x series are not supported. Windows supported dot matrix printers not recommended. For satellite locations we require printers to connect to a Print Server, such as the Belkin F8T030 Print Server. Printer/Label Printer Printer DYMO 400 Series For multiple labels, we support the Avery 5160 Label this can be printed on the general printer Document Scanner Scanner TWAIN Driver Compatible Fujitsu, Xerox and Canon all offer TWAIN compatible scanners. Dolphin cannot guarantee full compatibility with all TWAIN compatible scanners Be aware the resolution of documents scanned greatly affects disk space used. Scan as JPG or PDF rather than BMP or TIFF. Digital Persona U. are. U Platinum 4000B (Model Number: ) and 4500 (Model Number: ) are the supported finger print scanner. Fingerprint Scanner PMS 300 imaging PMS 354U management PMS 298C aquarium Dolphin Mobile requires Dolphin Management version 4.5 Service Pack. The Dolphin Mobile application is available on the App Store or Google Play store. There is an Ocean activation fee to enable each mobile device on a system. Router and/or firewall forwarded to public internet TCP traffic on port For more information, please visit Dolphin Mobile Stationery Supplier 3d PMS 2395C domo PMS 188C cloud PMS 1595C You can contact Dolphin to purchase fingerprint scanners. A Wait Business Systems Co 877 Paden Dr Lawrenceville, GA Phone: (770) patient app PMS 292C Internet Requirements Microsoft Internet Explorer 8 (or greater) is required for all installations. A minimal install is sufficient, and Internet Explorer is not required to be the default browser.

4 Dolphin Management Accessories Rev. 07/ Dolphin Management integrates with a broad range of technologies so that you may add accessories to your system as needed. Following is a list of recommended products and their vendors: Signature pads: Topaz Systems SignatureGem LCD signature pad line, Model Family T-L462. Features wide signing area and rugged tempered glass for sturdy performance. All models come bundled with the company s software tools and support for the capture, encryption and authentication of electronic signatures. For more information visit Topaz Systems SignatureGem LCD Signature pad Line, Model Family T-L462 * For Signature pads connected locally: Model T-LBK-462 For Signature Pads connected via Terminal Services / Citrix: Model T-LBK-462-BSB* (includes Dolphin Cloud customers) Requires specific setup instructions we can provide Credit Card Swipe MagTek HID USB Scanner, model or Magtek Mini USB Card Swiper, model Runs credit cards through your POS software or system. Features include dual and three track ability; LED feedback; bi-directional read capability. Powered by USB. For more information visit For information on EMV compatible devices, please see following pages from OpenEdge.

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