ImproMed Hardware/Software Specifications

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1 A Tradition of Excellence ImproMed Hardware/Software Specifications For Infinity, Triple Crown, Advantage +, and DVM Manager IMP-HardwareSpecs.pdf

2 Contents Introduction 3 Server Specifications 4 Virtual Servers 5 Server Operating Systems Compatibility 9 Workstation Specifications 10 Workstation Operating Systems Compatibility 11 Microsoft SQL 12 Networking Specifications 13 Additional Hardware Specifications 14 Software Specifications 15 Appendix A: Hardware Worksheet 16 Appendix B: Advantage + Minimum Requirements 19 Appendix C: DVM Manager Minimum Requirements 20 Appendix D: Enterprise Edition Specifications ImproMed, LLC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means without the prior written permission of ImproMed, LLC. For public use.

3 Introduction ImproMed, LLC hardware standards are determined by evaluating currently available hardware. The standards listed on the following pages are accurate on the date this document was last published. ImproMed reserves the right to modify or change the recommended hardware specifications at any time without prior notice. ImproMed, LLC provides support for Advantage +, DVM Manager, Infinity, and Triple Crown (hereinafter referred to as Software ) practice management systems. When necessary, versions will be listed to ensure that the requirements needed are accurate for all supported versions of the Software. If your business is storing large quantities of binary information (images, forms, and take home instructions) within the database, ImproMed recommends the use of a dedicated server. Storing large quantities of binary information within a database requires the server to use more resources to manage the database and may yield less than desirable operating performance when using a non-dedicated server. This document will cover all minimum requirements to run ImproMed Software for: Servers including dedicated, virtual, and terminal Workstations including towers, monitors, laptops, and tablets SQL versions Microsoft Operating Systems Ancillary Devices including bar code scanners, cash drawers, and more Printers Recommended software available for purchase including Microsoft Office Suite and anti-virus Contact ImproMed s Customer Support Center with any questions you may have about these specifications. The Customer Support Center is available from 7 AM 8 PM CST Monday through Thursday, Friday from 7 AM - 6 PM CST, and Saturday from 8 AM 2 PM CST. The Customer Support Center can be reached by phone at (800) , by fax at (920) , or by at 3 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

4 Server Specifications Server Specifications Standard Specifications for all Servers Processor: Core i5 3.0 GHz or higher 500 Gigabyte (7200 K RPM) Hard Drive SATA 1 Terabyte (7200 K RPM) Hard Drive SATA DVD-ROM Drive Display: 19 LCD Flat Panel Memory: 16 GB of RAM Adapters: Built-in Video and Gigabit Network Cards Power Supply: 500 Watts or higher Operating System: Server (see Server Operating Systems Compatibility) Input Devices: USB Keyboard & Mouse Battery Backup: 600 Watts / 1000 VA, Input 120V / Output 120V, Interface Port USB SATA RAID / Terminal Server Workstations Processor: Xeon Quad Core 2.5+ GHz or higher Memory: GB RAM (4) 500 GB SATA Hard Drives in RAID 5 Adapters: SATA RAID Controller Dedicated Video and 10/100/1000 Network Cards Battery Backup: 865 Watts / 1500 VA, Input 120V / Output 120V, Extended runtime model Server for 25+ Workstations Please call ImproMed for recommendations on a server for a large scale deployment. Click each link for minimum requirements for Appendix B: Advantage+ Minimum Requirements and Appendix C: DVM Manager Minimum Requirements, Appendix D: Enterprise Edition Specifications. 4 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

5 Virtual Servers Virtual Servers ImproMed s standard recommendation remains that, for performance and troubleshooting purposes, it is best practice for the SQL database server to be a metal server as there are less variables which can affect performance in a physical unit versus a virtual software-based emulated server. Before proceeding with setting up a virtual and hosted server for your business, you must comply with the following: You must have a local IT that supports cloud/virtual servers. Your system must be evaluated by ImproMed. Virtual Host Server Processor: Xeon Quad Core 2.5+ GHz or higher Memory: 32 GB of RAM RAID 5, 10, or SAN with 500 GB minimum capacity Video Accelerator supported and Gigabit Network Cards are 1 per SQL VM or 1 per 2 Adapters: RDS VM. Power Supply: Dual power supply recommended Operating System: Server (see Server Operating Systems Compatibility) Input Devices: USB Keyboard & Mouse Battery Backup: 1500 VA SQL Version: Refer to Microsoft SQL RDP Access: ImproMed must have RDP access to the host server with Administrator rights These are the minimum specifications for the Virtual Host Server. As users are added these specifications will need to be scaled to match. For performance and troubleshooting purposes, ImproMed recommends the SQL database server to be a metal server. Performance in a physical unit versus a virtual software-based emulated server is far superior. 5 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

6 Virtual Servers Terminal Server VM up to 30 Users Max Processor: Minimum of 4 Cores assigned to VM Memory: 24 GB RAM 100GB VHD minimum Operating System: 2008 R2 Standard or Higher SQL Server Processor: Minimum of 4 Cores assigned to VM Memory: 24 GB RAM 100GB VHD minimum - OS Only SQL on physical drive minimum 250GB - No VHDs Operating System: 2008 R2 Standard or Higher SQL Version: Refer to Microsoft SQL Internet Information Type: Business Class Speed: Hosted Server Solution Minimum upload at host for 10 remote desktop connections is 3 mbps. For each additional 4 remote connections, add an additional 512 kbps. Remote location download speed is a minimum 10 mbps. Networking Requirements: 1. Hardware/point-to-point VPN 2. Print Servers for all printers 3. Proper DNS resolution across VPN Configuration Notes: { Verify the servers used in the data center can access one another. { ImproMed will require an administrative desktop login for each server. { Printers should be installed on the Terminal Server at the data center over the VPN. { VHD size for virtual or data center servers should be at least 100GB: 30GB for OS plus 20GB Shares and growth plus 5 x initial DB size (DB + IBU {2 x DB} plus Replication snapshot {1 x DB size} plus DB Growth estimate {1 x DB Size}). VHD that can be scaled should start at this and be increased dynamically as needed. 6 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

7 Virtual Servers Below are the advantages and disadvantages for a hosted server. Advantages: Data is located off-site to prevent failure due to in-hospital issues. { Virtual systems are scalable and easily upgraded if the host setup has enough resources to spare. { Office staff is not needed to do maintenance on the server. { Dedicated server support team (24/7 Support of the connection to this system is required). { Updates are faster as RDP will be needed for connections; therefore, fewer stations will need client applications updated. Disadvantages: Loss of internet connection means loss of access to data and ability to do business. An off-site server will not be supported opening Software locally on the stations. It has to be over RDP. { Owners are not in possession or control of their data/server. You are leasing server space and required software, if provided, by the cloud service; you own nothing. NO local access to backups. If a copy of your data is needed, you have wait for it to be uploaded and/or downloaded to a place where it can be accessed. Physical security of your client s information is no longer in the owner s hands; you have to rely on the service hired to ensure security of personal information. { Limits the amount of support ImproMed is able to provide. { COST - For the redundant setup a data center typically provides, (duplicating servers across states and time zones) most offices cannot justify the cost. { The backup solution will need to be reviewed with ImproMed prior to the installation. Multi-Site/Multi-Practice ImproMed will not support running PIMS locally on a computer when the server is in another physical location (i.e. over a VPN). Connection Speeds - Typically performance issues with RDP are a result of insufficient UPLOAD speeds at the offices. Point-to-Point VPN ImproMed recommends the use of Point-to-Point VPN between the server and the local office. This will help with printer connection. This helps with paperless/paper-light setups for scanned files and share access. Proper DNS resolution across VPN includes the ability for computers at the remote location to resolve the server name to IP address at the hosted location. Needed for all integrations including labs, lab requests, DICOM, etc. 7 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

8 Virtual Servers Virtual Server Performance Considerations The following information is taken from: winserverhyperv/thread/c7ea065f-74ba-46c5-af32-2b7e93f25191 Disk I/O Performance. Variable size VHD is slowest. Physical disks are recommended to be passed through to a VM, when the needed size of the disk exceeds the current VHD limit of 2TB (This limit is about to be pushed up to 16TB using new VHDX format in Hyper-V included in upcoming Server 8 ) or if the VM is, for example, a SQL server with heavy load which requires direct disk access due to high disk I/O. With Server 2008 R2, fixed VHD performances has raised, and benchmark and test results show that they offer almost similar results in read, and physical disks are better than fixed VHD in write. The theory of Virtual SQL Servers would be VHD for OS (fixed disk Size) plus a physical disk (or RAID array) captured by the VM to use for the data/shares and high I/O items. { Capture of raw hardware items into VM provides best performance overall. Network stability asks for a dedicated NIC for SQL Server, not a shared Virtual switch. Enabling 3d Acceleration on Virtual Graphics Processor will stabilize performance in the Software. More Information For more information about deploying a virtual SQL Server, refer to the article per the link provided: 8 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

9 Server Operating Systems Compatibility Server Operating Systems Compatibility Legend Compatible Incompatible Infinity Versions 2003 Server 2008 Server Operating System Versions 2008 R SBS R and higher Triple Crown Versions 2003 Server 2008 Server Operating System Versions 2008 R SBS R and higher Advantage + Versions 2003 Server 2008 Server Operating System Versions 2008 R SBS R and higher Vetech Advantage and older DVM Manager Versions 2003 Server 2008 Server Operating System Versions 2008 R SBS R and higher If a version of an Operating System is not listed, ImproMed Softwares does NOT support it. 9 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

10 Workstation Specifications Workstation Specifications Standard Workstations Processor: Intel Core i5 2.5 GHz or higher Memory: 4-8 GB RAM 500 GB (7200 K RPM) Hard Drive SATA DVD-ROM Drive Display: 19 LCD Flat Panel Power Supply: Needs to be appropriate for the device being used Built-in Video and Gigabit Network Cards Adapters: Wireless N Adapter Input Devices: Keyboard & Mouse (built-in / USB) Battery Backup: 257 Watts / 450 VA, Input 120V / Output 120V, Interface Port USB ImproMed recommends these components as a minimum specification. Adding additional memory can prepare the practice for future releases. Tablet PC / Laptop / Notebook Processor: Intel Core i5 1.33GHz or higher Memory: 8 GB RAM 250 GB Hard Drive Tablet PC Display: 12.1 Screen Laptop Display: 15.4 TFT XGA Display Wide Screen Docking Station: Docking Station, USB Keyboard & Mouse Mobile Edition (Infinity and Triple Crown) Tablet PC / Laptop / Notebook Processor: Intel Core i5 1.33GHz or higher Memory: 8 GB RAM 256 GB SSD / 500 GB SATA Hard Drive Tablet PC Display: 12.1 Screen Laptop Display: 15.4 TFT XGA Display Wide Screen Docking Station: Docking Station, USB Keyboard & Mouse Thin Client Terminal: Wyse C30LE (4) USB Ports Ports: (1) Serial Ports Smart Devices (ipads and Tabs) - Terminal Services Only Apps: Remote Desktop Client (supports a terminal server environment) Adapters: Built-in Wireless Display: 10 Touch Screen or larger 10 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

11 Workstation Operating Systems Compatibility Workstation Operating Systems Compatibility Legend Compatible Incompatible Infinity Versions Business Vista Operating System Versions and higher Triple Crown Versions Business Vista Operating System Versions and higher Advantage + Versions Business Vista Operating System Versions and higher Vetech Advantage DVM Manager Versions Business Vista Operating System Versions and higher If a version of Operating System is not listed, ImproMed Softwares does NOT support it. 11 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

12 Microsoft SQL Microsoft SQL As a Microsoft Gold Independent Software Vendor, ImproMed has the rights to distribute Microsoft SQL Server products at a reduced cost to its customers. Microsoft SQL Server, once installed, becomes an integrated component of the Microsoft operating system. To insure the integrity of the program, the Software must have its own SQL instance. Because of this close integration there exists the possibility of conflicts and the need to troubleshoot and repair certain aspects of the operating system. Below we have included tables that show what versions of SQL Server are compatible with Software and Operating Systems. Legend Compatible Incompatible Software Versions R R Infinity Infinity Infinity Infinity 5.0 Infinity 5.1 Infinity 5.2 Triple Crown 3.0 Triple Crown 3.2 Advantage and older Advantage Advantage and higher DVM Manager 5.1 DVM Manager 5.2 and higher * * * All SQL versions listed are standard and above. ImproMed Infinity and ImproMed Triple Crown are not supported using Any SQL Express release. *Contact DVM Manager Support to configure SQL 2012, 2012R2, or 2014 server installation. In the table below, the service pack numbers correspond to the Operating System, not the SQL service packs. After installing any SQL, please make sure to install any available service packs. Operating System Versions R R Vista Business SP Server SP2 SP R2 Server 7 SP1 8.1 * 2012 Server and 2012 R2 Slipstream 2008SP3 install required IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

13 Networking Specifications Switches Networking Specifications Gigabit switch along with Cat 5e or Cat 6 cables. Make sure you have enough ports on your switch to support all computers, routers, printers, and print servers. Routers Industry standard routers along with a Cat 5e or Cat 6 cable. If multiple locations are being used, please use VPN Routers. Wireless Wireless Router Wireless Antenna Wireless Access Point Wireless capability depends on the practice environment. X-Ray machines, cordless phones, and walls can affect the performance of these products. Please use the standards for a N Network. ImproMed does not support or recommend any Desktop workstations using Wireless connections. 13 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

14 Additional Hardware Specifications Backups Additional Hardware Specifications We recommend three external USB hard drives: one daily (data backup), two weekly (complete system backup). One of the weekly backups should be taken off premise. EverSafe Backup Software can only be purchased through ImproMed. Label Printers Zebra LP2824 / DYMO 450 Preferred label printers PetDetect TSP700II ID Cards P310, SD260, SP35 If any label printer is selected outside of the above models, additional charges for label formats and testing may occur. DVM Manager does support different Label Printers, they can be viewed in the Appendix C: DVM Manager Minimum Requirements. Bar Code Scanner with Stand Hand held or hands free operation, used for pointof-sale, document processing, inventory control, and card reading 650 nanometer laser reader, long range, and short range capability Cash Drawer Serial Only. Requires a serial cable between the computer and cash drawer. Scanners Direct to PDF, for example, either the FUJITSU Scansnap ix500 and S1300i. 14 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

15 Software Specifications Software Specifications Word Processor Microsoft Office 2010 MS SBE (Word, Excel, Outlook, and PowerPoint) Microsoft Office 2013 Office Home & Business (Word, Excel, PowerPoint, OneNote, Outlook) OpenOffice Not fully supported with the Software Please make sure that all word processing software is installed locally if any integration with Software is desired. Anti-Virus Anti-Virus only, Internet security suites are not recommended. Scans should run local drives only and installed on all servers and workstations. 15 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

16 Appendix A: Hardware Worksheet Appendix A: Hardware Worksheet Please verify your hardware meets this following criteria: Workstation Specifications are compatible with your Software version. You have installed the correct Microsoft SQL Version that works with the Operating System installed on your server(s) and workstation(s). Server Specifications meet or exceed the recommended requirements. Verify all of your Software Specifications, Networking Specifications, and Additional Hardware Specifications items meet or exceed the requirements listed on the previous pages. For ease, please use this and the following pages for writing down your existing server and workstation specifications. Internet Information Type: Provider: Speed: Support Contact for Local / Third Party Hardware Server Processor: Memory: Display: Adapters: Power Supply: Operating System: Input Devices: Battery Backup: SQL Version: 16 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

17 Appendix A: Hardware Worksheet Workstations Processor: Memory: Display: Power Supply: Adapters: Operating System: Input Devices: Battery Backup: Workstations Processor: Memory: Display: Power Supply: Adapters: Operating System: Input Devices: Battery Backup: Workstations Processor: Memory: Display: Power Supply: Adapters: Operating System: Input Devices: Battery Backup: 17 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

18 Appendix A: Hardware Worksheet Tablet PC / Laptop / Notebook Processor: Table PC Display: Laptop Display: Docking Station: Backups Printers Networking Switch: Router: Cabling: Patch Panel: Please list as much information as possible for the following: Additional Software (QuickBooks, Microsoft Office, etc.) Integrations (DICOM, Labs, etc.) 18 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

19 Appendix B: Advantage+ Minimum Requirements Appendix B: Advantage + Minimum Requirements ImproMed recommends these components as minimum requirements for the following equipment to run Advantage + practice management software. Servers Processor: Intel CORE i GHz Memory: 4 GB RAM, 8 GB RAM for 64-bit OS 250 Gigabyte (7200 K RPM) Hard Drive 500 Gigabyte (7200 K RPM) Hard Drive DVD-ROM Drive Display: 19 LCD Flat Panel Adapters: Built-in Video and Gigabit Network Cards Operating System: Server (see Server Operating Systems Compatibility) Input Devices: USB Keyboard & Mouse Battery Backup: 600 Watts / 1000 VA, Input 120V / Output 120V, Interface Port USB Workstations Processor: Intel CORE i GHz Memory: 4 GB RAM 250 GB Hard Drive DVD-ROM Drive Display: 19 LCD Flat Panel Adapters: Built-in Video and Gigabit Network Cards Wireless N Adapter Operating System: (see Workstation Operating Systems Compatibility) Input Devices: Keyboard & Mouse (built-in / USB) Battery Backup: 257 Watts / 450 VA, Input 120V / Output 120V, Interface Port USB 19 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

20 Appendix C: DVM Manager Minimum Requirements Appendix C: DVM Manager Minimum Requirements ImproMed recommends these components as minimum requirements for the following equipment to run DVM Manager practice management software. Servers Processor: Intel CORE i GHz Memory: 4 GB RAM, 8 GB RAM for 64-bit OS 250 Gigabyte (7200 K RPM) Hard Drive 500 Gigabyte (7200 K RPM) Hard Drive DVD-ROM Drive Display: 19 LCD Flat Panel Adapters: Built-in Video and Gigabit Network Cards Operating System: Server (see Server Operating Systems Compatibility) Input Devices: USB Keyboard & Mouse Battery Backup: 600 Watts / 1000 VA, Input 120V / Output 120V, Interface Port USB Workstations Processor: Intel CORE i GHz Memory: 4 GB RAM 250 GB Hard Drive DVD-ROM Drive Display: 19 LCD Flat Panel Built-in Video and Gigabit Network Cards Adapters: Wireless N Adapter Operating System: (see Workstation Operating Systems Compatibility) Input Devices: Keyboard & Mouse (built-in / USB) Battery Backup: 257 Watts / 450 VA, Input 120V / Output 120V, Interface Port USB Label Printers DYMO 450 Preferred label printer ID Cards Fargo C11 20 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

21 Appendix D: Enterprise Edition Specifications Appendix D: Enterprise Edition Specifications Many times multi-location businesses have a corporate or home office which manages key aspects of the overall business. This corporate office has specific needs that revolve around centralized reporting and processes which help support the individual locations or franchises. The needs of the corporate office will greatly differ from the needs of the group s veterinary practices. ImproMed Infinity Enterprise Edition (Enterprise) is a software specifically designed to meet the needs of both your corporate office and the individual veterinary location (franchise). Designed in two modules; Corporate and Franchise; each module is specifically developed to cater to the needs of its users while working seamlessly together. The Corporate Module addresses key business needs like pricing, purchasing, consolidated reporting, and provides a centralized platform for managing key aspects of your multi-location group. It is a business management software for the corporate office. The Franchise Module provides the individual veterinary practice everything it needs to run a practice locally through the use of Infinity Practice Management Software. It is your veterinary medical management software. ImproMed has designed the Infinity Enterprise Edition to ensure your corporate office can manage your business while your franchises can manage patient care. This separation of duties ensures each part of your organization is optimized. Corporate Server Processor: Xeon Six Core 2.5+ GHz or higher Memory: Minimum 32 GB RAM - Maximum is based on database sizes (4) 500 GB SATA Hard Drives in RAID 5 Adapters: SATA RAID Controller Dedicated Video and 10/100/1000 Network Cards Battery Backup: 865 Watts / 1500 VA, Input 120V / Output 120V, Extended runtime model Click each link for minimum requirements for Franchise Server Specifications and Workstation Specifications. Enterprise Operating Systems Compatibility Legend Compatible Incompatible Enterprise Versions 2003 Server 2008 Server Operating System Versions 2008 R R2 5.2 and higher If a version of an Operating System is not listed, ImproMed Softwares does NOT support it. Network Recommendations Internet IP Addresses: All Corporate and Franchise locations need Static IP Addresses Speed: Download Speeds can vary / Upload starting at 5 Mbps VPN: Please refer to Point-to-Point VPN for more details. 21 IMPROMED, LLC 304 OHIO STREET OSHKOSH, WI

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