Recommended Hardware & System Requirements for ProVenueDatabox and ProVenueMax Systems

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1 Page 1 of 7 Recommended Hardware & System Requirements for ProVenueDatabox and ProVenueMax Systems Server Overview: The purpose of this document is not to provide a minimum specification but to advise you on what we would supply to run your system. Ticketing systems are inevitably Mission Critical and should therefore be treated as such. Our servers are designed around hardware resilience and will keep your data available and safe through power cuts, hard drive failure, power supply failure and network card failure. If you want to supply your own hardware then you are at liberty to do so. Our advice is to specify similar machines to those detailed below. If cost makes that impossible then please send us your proposed specification and we will ensure that it will, at least, run our systems satisfactorily. Windows DATA or File Servers for ProVenueMax and ProVenueDatabox : (Standard Server for 5 to 25 users and up to 5 Terminal Services Connections) Single 3.0 GHz Xeon Processor minimum purchase is 5 CALS then you can buy in singles. If you intend to access your system remotely then you will also need 1 Terminal Services Client Access Licence for each remote connection minimum purchase is 5 TCALS then you can buy in singles) 2Gb SDRAM Dual Layer DVD Drive plus writing software RAID controller 6 x 73.5 GB Ultra 320 SCSI drives configured: 2 x mirrored set for OS and data backup 3 x RAID-5 set 1 x RAID hot spare SONY AIT-4 backup device with 10 media and one cleaning tape 9-pin serial port for credit card modem for remote access and APACS 50 payment file transfer if applicable 9-pin serial port for ISDN terminal adapter for credit card authorisation if applicable Standard parallel port or USB port for licence dongle (ProVenueMax only - essential)

2 Page 2 of 7 Windows DATA or File Servers for ProVenueMax and ProVenueDatabox : (Standard Server for up to 4 users and 5 Terminal Services Connections) Single 3.0 GHz Xeon Processor minimum purchase is 5 CALS then you can buy in singles. If you intend to access your system remotely then you will also need 1 Terminal Services Client Access Licence for each remote connection minimum purchase is 5 TCALS then you can buy in singles) 2Gb SDRAM Dual Layer DVD Drive plus writing software 2 x 73.5 GB Ultra 320 SCSI drives configured: 2 x mirrored set for OS and data backup for OS on 10 GB partition with the rest for data SONY AIT-3 backup device with 10 media and one cleaning tape 9-pin serial port for credit card modem for remote access and APACS 50 payment file transfer if applicable 9-pin serial port for ISDN terminal adapter for credit card authorisation if applicable Standard parallel port or USB port for licence dongle (ProVenueMax only - essential) Windows Thin Client Application Servers ProVenueMax and ProVenueDatabox : (Standard Remote Workstation Server for handling greater than 5 Terminal Services Connections you will need this server as well as the Data/File server detailed above) Single 3.0 GHz Xeon Processor minimum purchase is 5 CALS then you can buy in singles. If you intend to access your system remotely then you will also need 1 Terminal Services Client Access Licence for each remote connection minimum purchase is 5 TCALS then you can buy in singles) 4Gb SDRAM 2 x 73.5 GB Ultra 320 SCSI drives configured: 2 x mirrored set for OS

3 Page 3 of 7 Workstation Requirements ProVenueMax and ProVenueDatabox : Intel Pentium 4, 3.0 GHz processor Windows XP Professional complete with latest service packs and updates installed 512Mb SDRAM 17 flat screen TFT monitor 80 GB Serial-ATA HDD Standard parallel port or USB port for ticket printer if applicable (please check compatibility if upgrading your workstations but keeping your printers or if you are using PASS 2. New Boca printers supplied by us will support both interfaces for ProVenueDatabox and ProVenueMax ) Standard parallel port or USB port for report printer if applicable 9-pin serial port for cash drawer if applicable 9-pin serial port or USB port for Chip & PIN terminal if applicable 9-pin serial port for modem remote support if applicable Gigabit 10/100/1000 Mbps network interface cards Thin Client Workstation Requirements ProVenueMax and ProVenueDatabox : Intel Pentium 4, 3.0 GHz processor Windows XP Professional complete with latest service packs and updates installed 512Mb SDRAM 17 flat screen TFT monitor 80 GB Serial-ATA HDD Standard parallel port or USB port for ticket printer if applicable (please check compatibility if upgrading your workstations but keeping your printers or if you are using PASS 2. New Boca printers supplied by us will support both interfaces for ProVenueDatabox and ProVenueMax ) Standard parallel port or USB port for report printer if applicable 9-pin serial port for cash drawer if applicable 9-pin serial port or USB port for Chip & PIN terminal if applicable 9-pin serial port for modem remote support if applicable Gigabit 10/100/1000 Mbps network interface card Thin client terminals with a Parallel port for ticket printer, serial port for cash drawer, keyboard and mouse ports, video resolution of at least 800 x 600 and support for RDP and ICA

4 Page 4 of 7 Windows DATA or File Servers for ProVenueOne: (Standard Server for 5 to 25 users for more users then we recommend a second clustered server) Dual 3.0 GHz Xeon Processor minimum purchase is 5 CALS then you can buy in singles.) Microsoft SQL Server 2000 or 2005 plus the requisite SQL CAL s (For up to approx fifty dual processor users it is more economical to purchase individual SQL licences. Over that number, it is more economical to purchase the unlimited dual processor server licence) 4Gb SDRAM Dual Layer DVD Drive plus writing software RAID controller 6 x 73.5 GB Ultra 320 SCSI drives configured: 2 x mirrored set for OS and data backup 3 x RAID-5 set 1 x RAID hot spare SONY AIT-4 backup device with 10 media and one cleaning tape USB port for licence dongle Workstation Requirements ProVenueOne : Intel Pentium 4, 3.0 GHz processor Windows XP Professional complete with latest service packs and updates installed 512Mb SDRAM 17 flat screen TFT monitor minimum 1028 x 768 resolution 80 GB Serial-ATA HDD Standard parallel port or USB port for ticket printer must be windows based Standard parallel port or USB port for report printer if applicable 9-pin serial port for cash drawer if applicable 9-pin serial port or USB port for payment terminal Gigabit 10/100/1000 Mbps network interface cards

5 Page 5 of 7 Peripherals: Boca Ticket Printers All Systems Parallel or USB interface supported Auto or manual cut supported Dual path supported for ProVenueMax only 200 DPI or higher FGL Compatible There are many different models/types. Please check with us for compatibility For more information: Datamax Ticket Printers ProVenuemax systems only NOT supported directly but will work through Datamax s Boca Emulation mode which mimics the FGL printer language. Only recommended if you already own the printers and want to get more use from them. We do not test our software on Datamax printers and no specific development work will be done for them. Cannot be mixed with Boca printers on the same system because some font calls vary Model: DMX ST-3210 Parallel or USB interface supported 200 DPI or higher Boca Emulation mode compatible For more information: Star Ticket Printers ProVenueDatabox Systems only Model TSP 412 thermal printer Parallel interface only For more information: Star Receipt Printers ProVenueDatabox Systems only Model SP 212 Dot Matrix printer Can use single or double copy rolls Serial interface only For more information: Evolis Pebble or Tattoo Membership card Printer All Systems Thermal Transfer printer Standard parallel or USB interface Microsoft Word is also required For more information: Cherry Keyboards for magnetic swipe and chip input All Systems Model: G series PS2 interface: replaces standard issue keyboard For more information:

6 Page 6 of 7 Magtek Wedge type magnetic swipe readers All Systems Model: Mini Wedge 2 track magnetic card reader USB Interface For more information: Bar Code Readers All Systems Model Voyager MS9540 PS2 interface: Plugs into keyboard socket on PC and keyboard plugs into reader For more information: Cash Drawers All Systems Model: Cash Plus Standard Interface: 9-pin serial port When ordering: Order a dongle and a power supply for the CP Standard cash drawer For more information: Model: Euro flip lid type FL-460 Interface: 9-pin serial port When ordering: Order a dongle and a power supply for the CP Standard cash drawer For more information: Network Specification/Requirements Minimum infrastructure to CAT 5 specification Minimum bandwidth required is 100 mbps to each network outlet. Minimum bandwidth between each workstation, internet gateway machine, server and network printers is 100 mbps. All network switches to be supplied and installed by the customer and should run at 100 mbps minimum bandwidth on all ports including up-links to other switches. Your network compliance test results to be available for inspection upon request. (Provided by your network installer, it will confirm cabling, switch performance and outlet bandwidth confirmation if required) All patch cords and network cabling to be provided by the customer. Tickets.com engineers do not carry any spare network cables at installation time irrespective of whether or not we are supplying the hardware. Please note: Any hardware items supplied by us will come complete with all the necessary cables EXCEPT for network patch chords and fly leads. Remote access is required for support purposes. Ideally this will be achieved via a broadband or leased line internet connection (with access through your firewall). If no internet connection is available you will have to purchase a modem and PC Anywhere for one PC workstation or your server. Note that modem support in NOT an option for ProVenueOne The support modem will need a direct dial analogue phone line provided by the customer. It is acceptable to share this line with a fax or PDQ machine if you wish. Please direct any questions in the first instance by to

7 Page 7 of 7 Customer Acknowledgment: Please confirm that the required Hardware, System & Network Requirements will be in place at your Venue before the Scheduled Installation/Upgrade date. Thank you. Signature :.. Name :.. On behalf of :.. Date : Please sign and fax this page to: Tickets.com FAX number: Please mark For the Attention of: Sarah Johnstone

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