Logistics Transport Green deliveries Hotel industry Catering industry Real estate International Deret

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1 Logistics Transport Green deliveries Hotel industry Catering industry Real estate International Deret 331 ancienne route de Chartres SARAN +33 (0)

2 Bold. Innovative. And an innate entrepreneurial spirit. Deret started out in road transport in 1947 and then moved on to the logistics industry, the hotel & catering industry and real estate development. The company based in Orléans has chosen a bold strategy from the start: to expand continuously; be at the forefront; break through the norm; commit to environmental and social values; create employment opportunities; be at the cutting-edge of technology; anticipate customer needs to enhance their performance in the best possible ways and design new solutions, for them and with them, to remain loyal to the values and beliefs which have driven Deret since the beginning. What are these values? To make a difference by incorporating the human factor at all levels, use innovation as a source of progress, provide high added-value services and keep strong local foundations. The essence of Deret is insatiable curiosity combined with an inexhaustible entrepreneurial spirit. Contents Deret page Background 4 - Four fields of excellence, added value as the common denominator Logistics page Presentation 5 - The differentiating human factor Road transport page Presentation 8 - Innovation: the source of progress Hotel & catering page Presentation 10 - High added-value service Real estate development page Presentation 12 - Strong local foundations Brochure sustainably co-produced in March 2014 by: Jean-Luc Fournier, Communication & Public Relations Manager, Deret SAS Gaëlle Lepetit, Editorial content - Didier Depoorter, Photographer - Fabrice Dunou, Photographer - Hans Muller, Photographer - Takuji Shimmura, Photographer - Baptiste Laurent, Creative Director - Word Up, Translation - Prévost Offset, printer

3 Deret from 1947 until today The business journey began in 1947 with the creation in Orléans, by Robert Deret, of a transport company bearing his name. Since then, Deret has continued to develop in sectors related to road transport and logistics. It successfully penetrated the temperature controlled logistics field, hotel & catering, real estate development and planning sectors. Over the years, it has added a number of strings to its bow: a position in the e-commerce sector, a pioneering role in urban logistics, expertise in tailor-made packaging, etc. Deret also gained an international presence demonstrating its know-how in sourcing logistics (Asia) and logistics services for international petroleum firms (Africa) Founding of Transports Deret 1979 Construction of the 1 st warehouse 1982 Development of business in Africa 1987 Real estate development business 1990 Founding of Deret Logistique 1992 Mail order selling business logistics 1997 Hotel & catering business 2006 Expansion in China 2009 Implementation of the first European urban delivery network using electric - powered lorries 2010 Filling of the 1 st perfume bottle 2012 Chilled logistics business 3

4 Four fields of excellence, added value as the common denominator Deret logistique Added-value logistics services: upstream and downstream logistics management, from receipt of raw materials through to shipping finished products worldwide. Incoming. Warehousing. Picking and individual quality control. Distribution. Back-up operation site. Sectors of expertise: luxury goods, ready-to-wear fashion, perfumes and cosmetics, haute-couture, pharmaceuticals, footwear, high-technology products, chemicals, automotive equipment, household equipment, airport duty free supplies. Deret fashion: luxury ready-to-wear, small leather goods and accessories Deret e-commerce: logistics and e-commerce Deret cosmetics: tailor-made work for the cosmetics industry (filling, packaging, etc.), small and medium sized lots. 7 locations in France, with several sites close to Paris airports, as well as at the heart of the Cosmetic Valley. Key figures 1,750 employees in France 510,000 m 2 of operated logistics space Over 4 million km travelled in electric-powered lorries 550,000 m 2 built 18 one-to four-star hotels and 9 restaurants Deret transporteur Road transport, management of the entire chain, from upstream logistics to delivery of finished product. Services dedicated to the luxury industry (perfumes, cosmetics and ready-to-wear), readyto-use concrete and transport of radioactive and nuclear materials. 270 vehicles, of which 54 electric heavy-goods vehicles and 22 hybrid lorries Cap117 hotel & catering Acquisition, construction and management of company-operated hotels and catering structures. 1,450 rooms, 800 restaurant seats and seating capacity for 1,400 in meeting and seminar rooms Deret HDI real estate development Real estate development: parks and buildings (logistics premises, service industry sites, hotels, restaurants, shops, etc.). Investment, design and sale. Planning of business areas. Nearly 100 hectares of real estate reserves Deret abroad Temperature controlled warehousing Since May 2012, the 80,000 m 3 frozen products logistics platform built by Deret and operated by its subsidiary, Essonne Frigorifique in Fleury-Mérogis, along the A6 highway and near the Francilienne ring road, has been serving manufacturers and retailers. Space for 15,000 pallets and 6,000 m 2 of docks and mezzanines are dedicated to pooling, synergising the flow of transported goods, storing and distributing them. Services range from simple warehousing to order picking, tailor-made packaging and copacking. Asia - sourcing and consolidation services Deret Logistique Asia operates platforms on several sites in China, Bangladesh, Cambodia, India and Turkey. Through these locations, it can provide "end-to-end" and tailor-made solutions for its customers. Coordination and optimisation of physical flows, quality control, management of shipping documents and added-value operations to fulfill a very broad scope of requirements. Africa - logistics and transport services Express Afrique has been in the Gulf of Guinea since It takes care of the transport, handling and installation of infrastructures for petroleum companies. In addition to one hundred vehicles dedicated to the business, Express Afrique also operates cranes and a fleet of boats. Deret Logistics Road transport Hotel industry - Catering industry Real estate development 4

5 Logistics Deret Logistique Deret Logistique was ranked the 12 th French logistics operator in It is a major player in tailormade logistics. This is especially true in the B to B sector thanks to high added-value tailormade picking services for perfume and cosmetics, luxury and pharmaceutical products sectors. This also applies to B to C activities developed in e-commerce and mail order selling sectors, which include receipt of goods, quality control, picking, shipping and returns processing (up to 90,000 packages/day). The company operates over 500,000 m 2 of warehouse space spread across several multi-customer or dedicated sites. Some of these sites, most of them located in France, have a major advantage: their proximity to the Paris airports or to the Cosmetic Valley competitiveness cluster. Mostly situated along highway networks and in the immediate vicinity of interchanges, their location facilitates fast distribution of products stored and processed thanks to highways connections to the rest of Europe, and also all over the world thanks to the proximity to airports hubs. 5

6 Logistics Managing and controlling raw materials for top luxury brand names, or design intelligent processes by its Design and Engineering department. Deret Logistique makes a point of exceeding customer expectations. Value-generating logistics services, in France and abroad Building on its expertise in mail order or internet sales logistics and today a reference in B to C, Deret e-commerce manages all types of products and volumes. The differentiating human factor Taking an interest in the content of pallets, in the products, materials and objects they contain, in order to better cope with the issues of industrial production and to specialise in specific, sophisticated processes, this is the key to Deret Logistique's excellence. Recognised as a specialist in piece picking, the company makes a point of adjusting its offer as closely as possible to the characteristics of each of its customer. This strategy involves selecting, on a client-by-client basis, the relevant automation options, and being prepared to acquire the right skills, for example by hiring seamstresses and pharmacists to back up our engineers skills. We focus on people and customers benefit directly from that commitment: adaptability, responsiveness and maximum safety for the goods processed. Delphine Billoët, Project Manager, Design and Engineering Department, Deret Logistique "Our Design and Engineering Department s main asset, which may not be visible at first glance, is its ability to bring different skills together to give customers a relevant, tailor-made solution that fits with their organisation, their requirements and their type of goods. The resulting tailormade processes prove the teams' prowess! Another factor which we systematically include in our thinking, in parallel to optimising processes for our customers, is continuous research into the best possible ergonomics for warehouse staff. We regularly ask them for feedback and we really want to hear their opinions. Added to this are cross-disciplinary and collaborative working methods with Operations, Information Systems and all of the company's divisions to devise and implement a project which is 100% operational and effective for our customers. In short, we put our heads together to best serve the customer". Deret Logistics Road transport Hotel industry - Catering industry Real estate development 6

7 Deret Transporteur Road transport Road transport is Deret's historical business and consists in managing the full chain, from upstream logistics to delivery of the finished product. For dedicated customers, we route goods from logistics sites to distribution networks (boutiques, wholesalers, airports, etc.). With a high-performing fleet of vehicles which is constantly renewed (Euro 6), Deret Transporteur activities focus on services for the luxury industry (perfumes, cosmetics and ready-to-wear) and extend all the way to ready-to-use concrete. The company also transports radioactive materials (medical sector) and nuclear materials (energy and maintenance operators). At the end of 2009, Deret Transporteur created the first French urban delivery network using electric-powered lorries, with the biggest fleet in Europe (54 vehicles). It also moved up to top position with its 22 hybrid HGVs. And because innovation is in its DNA, the company also tests lorries prototypes for major manufacturing companies in the sector. 7

8 Road transport Innovation: the source of progress Being a carrier and also a pioneer in terms of social and environmental responsibility are entirely compatible. The company set up the first nationwide urban delivery network using electric-powered lorries, thus revolutionising what is known as last-mile logistics. Its fleet of 22 HGVs with hybrid engines is the biggest in Europe. It has an unrivalled goal of reducing its CO 2 emissions by 20% over three years, and Deret Transporteur is already ISO 9001 and certified. Together with the handling leader, it has developed a silent electric forklift suitable for those final metres. Negative externalities are quantified and 50 times less per 100 km. It also promotes awareness among public bodies and institutions (conurbations, communities, research laboratories, environmental associations, etc.). Diana Diziain, Lyon Urban Community "In the Lyon Urban Community (Grand Lyon), we are always looking for cleaner, quieter and more efficient goods transport solutions for our locally based companies. The partnership we have had with Deret Transporteur since 2009 appeals to Grand Lyon on two levels. First, through the creation of the first urban delivery network, it not only provided a concrete and relevant last-mile logistics solution, it also succeeded in entirely rethinking and redesigning it. Thanks to two Lyon-based platforms of Deret Transporteur, particularly the one on the ground floor of the Cordeliers car park on the Presqu'Ile, delivery milk-runs are now shorter and therefore consume less energy. This innovation defeats the image of cumbersome, noisy, polluting city deliveries. Another advantage of Deret Transporteur's offer is that it proves it is possible to introduce a parcel business into the urban environment, in perfect harmony with its surroundings. As local legislation may create tougher conditions for accessing city centres in the future, Deret Transporteur has made the right call, and got a head start, by taking a gamble on electric and hybrid propulsion". A pioneering spirit combined with commitment to society and to the environment 100% of deliveries in the Paris region, and 80% of those elsewhere, are made in clean vehicles. Deret Logistics Road transport Hotel industry - Catering industry Real estate development 8

9 Hotels & Catering Cap 117 For nearly 20 years, Cap 117 has been building, acquiring and operating hotels and restaurants. It is a recognised player in this sector. Originally located in business areas developed by Deret HDI, the hotels are operated by Cap 117, notably under the Accor brand names: Formule 1, Ibis Style, Ibis Budget, Novotel and Mercure. After the Courtepaille restaurant in Romorantin opened, the one in Vierzon followed shortly thereafter. A project to build an Ibis Budget hotel with 80 rooms in Lormont is also in the works. The entity currently has 18 hotels and 9 restaurants. The portfolio has tripled since 2009 and now totals nearly 1,500 rooms (one- to four-stars), over 750 restaurant seats and more than 1,400 seats in meeting and seminar rooms. The establishments are on a north/south axis, from Dunkirk to Bordeaux. Today, Cap 117 has nearly 400 employees. The most recent establishments - both hotels and restaurants - were built under the supervision of Deret HDI. 9

10 Logistics Hotels & Catering Home automation systems, ecological equipment, accessibility for people with a disability and high technology are just a few examples of Deret's high commitment to quality. From constructing to managing establishments, service is always the top priority Qualification and training for staff to provide optimal quality service is one of Cap 117 s commitments. At the same time, it helps to boost employment in the hotel & catering sector. High added-value service Deret's transition from developing business areas to constructing and managing hotels 17 years ago was a smooth one, with its aim being to offer customers a comprehensive range of services. Today the company s expertise is recognised by the biggest names in the sector. A good illustration of its intrinsic taste for a challenge is the development of the Meung/ Loire (Loiret) business area, followed by the construction of office and production buildings and then construction and management of a hotel and franchised Courtepaille restaurant. Cap 117 combines proximity with promotion of the local region by giving priority to strategic locations. Sébastien Beltoise Director of Courtepaille in Meung-sur-Loire "Cap 117 s strength lies in how it has made its mark in the hotel and catering sector. In each establishment, the offer is focused on service, which is crucial for our customers. This idea is incorporated beginning from the beginning of the construction phase and follows through to daily management. It translates into a search for maximum comfort, focused on well-being and efficiency. This notion of service permeates my establishment in Meungsur-Loire and is visible most of all in the welcome we reserve for our customers. The entire team I manage ensures this welcome is warm. On deck 7 days a week, from 11 a.m. to 11 p.m., our priority is always to provide quality services to meet the standards our guests expect from a brand like Courtepaille. It is up to us to adjust to the expectations and rythm of our two types of customers: business in the week and families at the weekend. This diversity has a direct impact on the range of services we provide, which is constantly changing as part of a continuous improvement approach. Deret Logistics Road transport Hotel industry - Catering industry Real estate development 10

11 Real estate development Deret HDI Deret HDI is an expert in real estate development, construction and outfitting. It manages every facet of these businesses: investment, design and construction of production buildings, hotels and restaurants, office buildings and shops. Proficient in creating latest-generation logistics platforms, it has built over 550,000 m 2 of warehouses, in compliance with the strictest norms, such as Seveso norms. Deret s most recent achievements, which are characteristic of Deret's know-how and rigour, include the development of a 40-hectare business park (Les Guettes in Ingré - Loiret) on behalf of the Communauté d Agglomération Orléans Val de Loire, and a building dedicated to tertiary activities in Bordeaux-Bastide consisting of 10,000 m 2 of offices, 1,130 m 2 of shops and 324 parking spaces. This building was granted the HQE and THPE label by Certivea, the only certification body in France, for the programme, design and production phases. 11

12 Strong local foundations As a logical extension of its historical transport business, real estate development now figures among Deret's visionary intuitions. Deret HDI can today boast of over 550,000 m 2 of operated, rented or sold warehouse space and nearly 100 hectares of real estate reserves in France. The choice of site is always strategic: close to a highway and toll booth, whenever possible Seveso rated to accommodate hazardous materials. The buildings' appearance is never sacrificed, the architectural style is always respected while the security systems are discreet. Faithful to its environmental commitments, Deret HDI has also affirmed its expertise and commitment by delivering buildings that have both HQE and Very High Energy Performance (THPE) labels. Real estate development Eric Lecointe, Building works, Chécy "When Deret promotes local foundations and proximity as essential values in its real estate development business, I know there is truth behind it. My SME in Chécy, specialised in building works, has experienced it for twenty years now, via a partnership based above all on trust and mutual respect. Being appreciated by a company of this size not only rewards my company's professionalism, it makes us part of a lasting win-win relationship because it guarantees quality services. From developing logistics platforms through to delivering buildings for tertiary activities, including the construction of hotel and restaurant establishments such as the Courtepaille in Romorantin, with which we were involved, Deret HDI has always chosen to boost local economy. This support for local suppliers is an integral part of Deret's philosophy and plays a direct and indirect role in maintaining and creating jobs." An investor, developer and contractor serving logistics, industry and tertiary businesses Boosting the local economy Using local partners from the area of its birthplace, with trust and mutual respect: this is the stand that Deret HDI takes. Deret Logistics Road transport Hotel industry - Catering industry Real estate development 12

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