Project: How you can use efficient logistics processes to make the most out of ecommerce. Thanks to intelligent logistics to a successful web shop

Transcription

1 case study 05 Project: Thanks to intelligent logistics to a successful web shop How you can use efficient logistics processes to make the most out of ecommerce.

2 The customer Style and More is a new online shop selling a wide range of home accessories, art and kitchenware. The company, based in Dornbirn and run by Manfred Kräutler, sells timeless designer items by international brands including Missoni and Winter Home as well as high-quality regional craft items and food and drink products. Its 100 or so selected products are sold exclusively online at The challenge Optimising the warehousing and dispatch processes for online sales If you want your online shop to be successful, several factors have to be taken into account: the range of goods on offer, the best possible product presentation, secure payment possibilities and much more. Not forgetting that behind-the-scenes processes such as warehouse operations and order processing should also be made more efficient. And these processes all need to be tailored to the requirements of the end customers, since selling an item is not the final stage of the transaction it still needs to be delivered. One of the most important success factors in the virtual marketplace is the integration of tailor-made logistics concepts. E-commerce processes must always be viewed holistically and organised efficiently. The online sales channel must be integrated into the existing logistics system, synergies must be created and order processing tailored to meet individual customers needs. A combination of intelligent IT systems and innovative logistics can provide a unique advantage over competitors when it comes to attracting and keeping customers. It allows you to concentrate on doing what you do best: selling your products.

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4 The solution E-commerce with logistical intelligence Content management > Product and media data maintenance > Web shop administration > Search engine optimisation > System integration and interface connection Web shop > Design customisation > B2B or B2C shop > Google Analytics > Track and trace > Returns management Payment processing > All conventional payment types > Clearing and credit notes > Payment management Dispatch management > Packaging > Shipment label printing > Assigning transport orders online > Track and trace > Returns processing The solution live

5 Customer benefits Save time thanks to... > Easy product and media data maintenance > 100% automated image scaling, including version management > An easy, logical system configuration Sell more thanks to... > Sales process optimisation in the web shop > Optimal product presentation and intuitive product search functions > Fully developed search engine optimisation > A choice of different modes of payment Save money thanks to... > Innovative logistics features > Seamless system integration > Assigning transport orders online Increase transparency thanks to... > A wide range of analytical tools and reports > Integrated inventory management > A track and trace function for the buyer and the seller Reduce risks thanks to... > Scalable solutions and fast system availability > Consulting and other services on the spot > A certified partner for payment processing and dispatch management For me, as a seller, it s crucial to be able to handle the logistics and dispatch processes for my online sales as easily and efficiently as possible. The help I ve received from x vise with logistical features for my web shop and dispatch management couldn t be better! Manfred Kräutler, Style and More

6 x vise: Your practice-oriented consultancy for logistics and e-commerce solutions x vise is one of Austria s leading consultancies for logistics and ecommerce solutions. We specialise in the practical analysis and optimisation of logistics processes and the implementation of integrated e-commerce solutions. Our key activities focus on warehousing, procurement, distribution and the organisation of controlling information processes. E-commerce solutions by x vise. Logistically intelligent. Xvise innovative logistics GmbH Bundesstraße 110 A-6923 Lauterach T F Xvise innovative logistics GmbH Wiener Straße 26 A-2326 Maria Lanzendorf T F office@xvise.com