Advanced Master (MS) Airport Management. Programme. La référence aéronautique

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1 2013 Advanced Master () Airport Programme La référence aéronautique

2 ADVANCED MASTER () AIRPORT MANAGEMENT Mastère OBJECTIVES The Mastère Spécialisé () in Airport was set up in 1989 by ENAC in response to requests from professionals in this field. The role played by today s airports has become particularly important after the liberalisation of air transport and the privatisation of airport services, which impact directly on the national economy. Our internationally recognised programme reflects the changing needs of our industry and covers all areas of aviation. As such emphasis is laid on conception, design and operations, safety and security contents, environmental issues, quality of service and the strategic management of airports. As a leading provider of global aviation solutions and professional development programmes, ENAC develops human capital for tomorrow s air transport industry. Thus the () Airport aims precisely at training and preparing these specialists. 1

3 ADVANCED MASTER () Airport Programme The () Airport is a one-year full time programme organised into 2 parts: al and Theoretical: six-months of intensive in-class lectures Throughout this period, case studies will be treated Weekly exams will be conducted to validate each module Airport visits will be organised Practical training in a professional environment: six-months internship in a professional environment, either in France or abroad. A tutor from the host organisation supervises this training. It gives rise to a final written report, which must be defended in front of a coeducational jury composed of instructors, the company delegate and professionals. 2

4 Part (From October to March) The academical and theoretical part is composed of 16 modules (1-2 weeks each). Module Director Hr AM01 Aircraft and Air Transport System Pascal DUVAL ENAC 30h AM02 International and European Civil Aviation Law Yves LAVIGNE WAT World Assets Transition 30h AM03 Air Transport Economics and Nathalie LENOIR, Louis THWAITES ENAC/ Université Concordia (Montréal) 30h AM04 Air Transport Security Mathieu GUALINO ENAC 30h AM05 Sustainable Development Didier VERGEZ ENAC 30h AM06 Conception and Operation of Aerodrome Master Plan Jorge GONZALEZ GODINEZ ENAC 60h AM07 Airport Certification and Safety Patrick DISSET DSAC/SUD 30h AM08 Passenger and Freight Terminals Dominique CHAVANNE ADP-i 30h AM09 Development of Extra-Aeronautical Airport Activities Christophe GIRARD Aéroports de Lyon 30h AM10 Team Anne Marie SCHAAL / Marc RAYNAL ENAC/ MR International 30h AM11 Human Resource in airports Marc RAYNAL AM12 Airport Financial Jean-François VERDIE/ Jean Michel VERNHES AM13 Airport Operations and Service Quality Valérie SENENTZ MR International ESCT / Aéroport de Toulouse Blagnac Aéroports de Paris 30h 60h 60h AM14 Ground Handling Michel RAGOT Consultant 34h AM15 Communication and Crisis Martine DEL BONO BEA 30h AM16 Airport Strategy Jean-François GUITARD Aéroports de Nice Total 20 weeks 3 60h 604h

5 AM01 Droit de Aircraft l Aviation and Civile Air Transport et du Transport System Aérien Introduction to the Aircraft and the Air Transport System. The student will acquire basic knowledge about the aircraft, flight techniques, and meteorological incidents, aircraft construction and current aspects that concern the economics of air transportation. Air Transport System Importance of aeronautical meteorology Aircraft and flight principles Air traffic control Aircraft performances Aircraft manufacturing Introduction to the airport environment Introduction to regional aviation The airlines in daily operation 1 week (30 hours) 7 until 11 October 2013 Common with the -MTA, Air Transport Experts from ENAC Air Transport Department and practicing professionals 4

6 AM02 Droit de International l Aviation Civile and et European du Transport Civil Aviation Aérien Law Overview of the principal actors and juridicial processes governing International and European Civil Aviation. To discover who are the governing institutions and actors, plus the juridical structure of civil aviation. To be knowledgeable of the effects of community policy on air transport and its repercussions on the main actors. 1 week (30 hours) 1 week (30 hours) 14 until 18 October 2013 Common with 7 the until -MTA, 11 October 2013 Air Transport Common with the -AM, Airport Experts from the Experts French from Civil ENAC Aviation Air Authority Transport and practicing Department professionals and practicing professionals M. Yves LAVIGNE, WAT World Assets Pascal Transition DUVAL ICAO: Chicago Convention: Sources and fundamental rules of civil aviation laws Regulation of the French civil aviation French Airports: creation, status, decentralisation, operating charges, ground handling, state aids. International Airport. EU Regulation, overview & applicability. Protection of air passenger Traffic law, bilateral agreements, «OPEN SKIES» and aircraft «Leasing» agreement Cape Town Convention Pascal DUVAL 5

7 AM03 Droit de l Aviation Air Civile Transport et du Economics Transport and Aérien The Air Transport Economics and module is to enable students to recognise key economic concepts and how they are used in the air transport business for decision making, in the short, medium or long term. To appreciate the key economic factors of provision and demand for Air Transport, in relation to these theories. To recognise the cost and price structure of airports and airlines in activities such as pricing and revenue management and route economics. To understand how economic fundamentals have a strong influence on industry structure and profitability. 1 week (30 hours) 1 week (30 hours) 21 until 25 October 2013 Common with 7 until 11 October 2013 the -MTA, Common Air Transport with the -AM, Airport Experts from the Experts French from Civil ENAC Aviation Air Authority Transport and practicing Department professionals and practicing professionals M. Louis THWAITES (University Concordia Pascal - Montréal) DUVAL Introduction to Air Transport Economics Demand for Air Transport Airline Planning and Organisation Airline Cost Structures Provision of finance Airline Regulation The trend towards Alliances and Consolidation Introduction to Airline Marketing Pricing and Revenue International Economics and Aviation Air Transport Forecasting Cost benefit analysis Pascal DUVAL 6

8 AM04 Air Transport Security Protection of aircraft and airports against acts of unlawful interference. Become aware of and sensitive to security problems specific to airlines and airports. 1 week (30 hours) 4 until 8 November 2013 Common with the -MTA, Air Transport Legislative framework Airport and airline company security management Human Resource of response to acts of unlawful interference Financial resource management Material resource management Quality Control management Emergency plans; a counter to against acts of unlawful interference Experts from the French Civil Aviation Authority and practicing professionals M. Matthieu GUALINO 7

9 AM05 Sustainable Development The adaptation of air transport system to issues concerning sustainable development. Focusing on sustainable development of air transport issues: In an international context, being aware of global policy about air transport sustainable development. Being able to identify the environmental impact of air transport activities. Being able to define and put into practice appropriate solutions to control pollution due to air transport activities. 1 week (30 hours) 12 until 15 November 2013 Common with the -MTA, Transport Experts and professionals International Environmental Protection Policies in context of Air Transport Air Transport and Global Climate Change Local Air Quality Aircraft noise impact Aircraft Eco-Efficiency Operative measures to Reducing Nuisances Economic Instruments Challenges of «alternative» fuels Development and sustainable operation of an airline Development and sustainable operation of an airport Practical work M. Didier VERGEZ 8

10 AM06 Conception and Operation of an Aerodrome Master Plan Integrating concerns of operating an aircraft safely within the conception of an aerodrome. To acquire the knowledge of aeronautical notions of safety, accessibility and air traffic operations. To identify different infrastructural means, systems and aeronautical and radio-electric constraints on the airside. To be in a position to manage these infrastructures. To be able to conceive a Master Plan with the help of traffic and capacity forecast. 2 weeks (60 hours) 18 until 29 November 2013 Experts from the French civil aviation Authority and practicing professionals. M. Jorge GONZALEZ GODINEZ Aircraft characteristics and performances: Runway design and operations Taxiways, Air Traffic areas Traffic axes, movement areas Aeronautical surface pavements Access roads Network Building concept Aeronautical meteorology Traffic Forecasts Airport capacity Airport ATM services Listing of the operational safety policies Ground Handling and safety practices Work and task management Master Plan and Zoning Environmental Impact statements for aerodromes Costs and maintenance Practical work Airport Visit 9

11 AM07 Droit de Airport l Aviation Certification Civile et du and Transport Safety Aérien This module presents theoretical aspects related to Safety and Airport Certification In this module the student will learn the basic concepts of safety in airport operations as well as the necessary procedures to obtain the Airport ICAO Certification. The European and International regulatory context will be analysed and the management tools such as Safety System will be studied (S). 1 week (30 hours) 2 until 6 December 2013 Experts from French Civil Aviation Authority and practicing professionals Safety concepts in terms of Accidents Analysis International Policy and European Safety Safety operations on the movement area and Safety on the runway and apron areas Establishing a standard operating procedures (SOP) Safety System (S) and feedback Impact assessments on safety Aircraft Rescue and Fire Fighting Service (ARFFS) Wildlife Hazard Unit (WHM) Aerodrome Emergency Plan (AEP) and Event Notification Safety on worksites Debate M. Patrick DISSET (DSAC/SUD) 10

12 AM08 Passengers and Freight Terminals Introduction to the passengers and freight terminals, its conception, processes and evolution. To understand the problems and issues of air passenger and freight terminals, taking into account the treatment of passengers, baggage and cargo. To develop creative solutions and designs in the conception of terminals. To sketch out the solutions for the future. 1 week (30 hours) 9 until 13 December 2013 Experts from ENAC Air Transport Department and practicing professionals Panorama of world terminals Concept of terminals Efficient & iconic terminals Terminal planning Schedule, cost & organisation of terminal project Specific equipment in terminals New terminal technologies Terminal architecture Sustainable terminals M. Dominique CHAVANNE (ADP-i) 11

13 AM09 Development of Extra Aeronautical Airport Activities Developing extra aeronautical activities on platforms to finance airport development. To become aware of the importance of extra aeronautical activities for the economy of the airport and the quality of passenger services. of commercial activities and real states. Development of commercial areas and advertisement Car parks and public transport facilities Food and Beverages Car Rental Business 1 week (30 hours) 16 until 20 December 2013 Experts from ENAC Air Transport Department and practicing professionals Christophe GIRARD (Aéroports de Lyon) 12

14 AM10 Team 1 weeks (30 hours) 6 to 10 January 2014 Lecturer: Marc RAYNAL, former Director HR of Airbus China, HR and talents task force coordinator (American Chamber of Commerce in France) and Expert of Toulouse Business School. The team manager s role and management approaches in a cross-cultural environment. To get to know one s own definition of manager s role, open up to others. To understand and perceive the business culture of others (EU, USA, Asia) To communicate in an adapted way with people of different cultures. To take into account the expectations from the future team members having a different culture and adapt the required profile to the aspirations of the candidates. To anticipate and/or manage the communication problems caused by cross-cultural differences. Perception of the role of leaders and managers Basic knowledge of cultural differentiations and translation into business practices Connection with participants own values at work Ways of communicating with others in the most difficult situations for a manager. Recruitment interviews in a cross cultural context Performance appraisal interviews in a cross cultural context Interactive animation Brainstorming Simulations 13

15 AM11 Human Resource in Airports This module presents the current trends of Human Resource (HRM) and the airports environment specificities from the point of view of the Manager and the candidate. To know the different career prospects on a airport. To give methods of effective people management (internal communication, training process, skills management, etc.) To understand the relation between Social actors and their impact on Air Transport System. To be able to prepare oneself to the process of integration in professional life according to geographical and cultural variations. 1 week (30 hours) 13 until 17 January 2014 Experts and practicing professionals. Marc RAYNAL HRM systems: ADP Aéroports de Paris & Schiphol Airport Social and Societal responsibility Real-time HRM in Airports People management: internal communication, training process, skills management and GPEC (Workforce, Competency Planning and Development approach) The Social Actors and Partners in Airports environment People management dashboards and their monitoring Internal and international mobility policy management Jobs pertaining to the airport sector Preparing and conducting an HR interview Role play 14

16 AM12 Airport Financial Introduction of the financial aspects in aviation industry. The key objective is to provide the students a set of concepts and tools to enable them to understand the economic and financial aspects of airport management. 2 week (60 hours) 20 until 31 January 2014 Practitioners from DGAC and other institutions (ACI, Airports), Faculty from Toulouse Business School International economic situation of Airports. Accounting and Taxation for Airports. Airports Financial Statements Analysis. Airports revenues and operating expenses: detailed analysis of an Airport s income statement. Capital Budgeting in Airport Industry. The Business Plan of an Airport. Financing Airports: from private equity to structured finance. Accounting: Balanced Scorecards and short-term management. M. Jean-Michel VERNHES (CEO, Toulouse-Blagnac Airport) M. Jean-François VERDIE, (Lecturer, TBS, Toulouse) 15

17 AM13 Airport Operation and Service Quality Operating an airport platform in view of attaining a high level of customer satisfaction. To understand the operating modes of the various stakeholders on airport platform. To know the organisational structure and relations between the different services and/or actors. To understand the main procedures, ensure the continuity of operations and meet the challenges of customer satisfaction. 2 week (60 hours) 3 until 14 February 2014 Experts from ENAC Air Transport Department and practicing professionals Operation of passenger terminals Relationship between Airports / Airlines Principal axes of customer satisfaction The airport security Airfield Information System The case of a regional airport Performance and reliability of equipment Resource Police at border control in airport International Operations Customer Relationship Collaborative Decision Making (CDM) Terminal operations and passenger Flow Airport visit Mme. Valérie SENENTZ (Aéroports de Paris) 16

18 AM14 Ground Handling Introduction to the functions and activities of ground handlers. To give students a complete knowledge of the services provided by ground handlers, its socio-economic issues, problems and relationship with the airport authorities. To understand the dimension of competition in this field. General information on ground handling IATA documents, the contract support SGHA. (Standard Ground Handling Agreement) The ground cargo handling Handling and safety aspects for stopover passengers Socio-economic management of ground handlers The flight track processing 1 week (30 hours) Airport visit 17 until 21 February 2014 Common with the -MTA, Air Transport Experts and professionals. M. Michel RAGOT (Consultant) 17

19 AM15 Communication and Crisis Communication and crisis management. Learn how to respond to a crisis linked to a major event involving stakeholders of the international aviation community. Students will focus on communication strategy to be developed in the first hours and days following a major aircraft accident. 1 weeks (30 hours) 3 until 7 March 2014 Common with the -MTA Air Transport Experts of the Office Bureau of Investigations and Analysis for Civil Aviation Safety (BEA), practicing professionals and journalists Introduction to crisis management The role of the aircraft manufacturer The airline company and the Family assistance Plan Communication with the Victims Families The Airport and the Crisis management plan The media and the air crash The Air safety investigation Visit to a crisis management center Mme. Martine DEL BONO (BEA) 18

20 AM16 Airport Strategy This module provides a strategic overview in the way airports are operated. To identify the key success factors for an airport and acquire the methodology for the implementation of a strategic approach. 2 week (60 hours) 10 until 21 March 2014 Some courses are common with the -MTA, Air Transport Experts and professionals. Strategic approach of a major airline company Strategic approach of an airport Marketing as the key development factor for an airport CRM Positioning of a regional platform SNC Lavalin s market position Low Cost model COHOR- allocation of slots Airport evolutions: roles and changes at Brussels Airport service quality Future of cargo airports (Châteauroux case) Business plan as the key factor for airport strategy Relationship of the airports and its neighbourhood Airport Visit M. Jean-François GUITARD (Aéroport de Nice) 19

21 Professional Openings Training given through the Mastère Spécialisé () in Airport prepares students to hold the full range of positions of responsibility within airport management: Operations Marketing Finance Human resources. 20

22 Conditions for admission Prerequisites Generally, candidates for admission into a Mastère Spécialisé () programme, must already hold a degree at the college entry level of [Bac + 5] or [Bac + 4 & 3 years of professional experience after Bac + 4]. However, it is possible to apply with a Bac + 4 level, despite having no professional experience, but the number of places for candidates in this (exceptional) category is very limited. For the Mastère Spécialisé () in Airport, the following are considered, among others: - Masters degree from an engineering or business school - Other university degree (Master 2, DESS, DEA or non-french c equivalents) in law, economics or business. Particular consideration will be given to candidates who have completed work placements with airports, airlines, travel agents or aircraft construction companies Note: A French BAC is comparable to a High School diploma. + 3 are the numbers of years of extra studies, usually a college or university environment. ENAC SYLLABUS AM V TA/JoGo 21

23 2013 Ecole Nationale de l Aviation Civile Direction des Etudes 7 avenue Edouard Belin BP Toulouse cedex 4 Tél (0) La référence aéronautique

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