CAMP AIRCRAFT MAINTENANCE PROGRAMS

Transcription

1 CAMP AIRCRAFT MAINTENANCE PROGRAMS Serving the Business Aviation Community 45 Since

2 A Message from our CEO Thank you for taking the time to look at CAMP s solutions to help manage your aircraft and flight operations. At CAMP Systems International, we understand that professional aircraft management requires accurate, detailed information that is delivered in real time. Compliance rules demand it. Scheduling and maintenance requirements depend on it. Costs would be impossible to manage without it. At CAMP, we are committed to providing aircraft owners and operators with the information they need to effectively maintain and manage their aircraft. CAMP is a fully web-enabled service that allows customers access to their aircraft information anytime, anywhere. contents 04 ABOUT US 06 SOLUTIONS Our Services & Products 10 MAINTENANCE MANAGEMENT Application Features 11, 13, 15 Service Features 12, 14 Integration ENGINE HEALTH MONITORING The CAMP product suite includes solutions for Maintenance Management, Inventory Management, Flight Scheduling, Engine Health Monitoring, Electronic Logbook, Electronic Document Management, and mobile device capability. CAMP supports more than 190 makes and models including everything from turboprops to transport category aircraft. Each aircraft program is backed by a team of aircraft analysts that specialize in their specific aircraft type. Whether you operate a single aircraft or manage a fleet of aircraft, CAMP has a solution designed to meet your needs. We invite you to explore the many services that CAMP has to offer. 18 INVENTORY MANAGEMENT 20 FLIGHT SCHEDULING 22 BENEFITS CAMP Advantage 22 Customer Support 23 Ken Gray Chief Executive Officer CAMP Systems International, Inc

3 ABOUT US Introduction to CAMP: FOR OVER FORTY YEARS CAMP has blended relationships, people, information and technology to become the world s leading Aircraft Maintenance Tracking Solutions provider. Today, CAMP s products include Maintenance Management, Engine Health Monitoring, Inventory Management, and Flight Scheduling. Headquartered in New York, CAMP has offices in Montreal, Paris, Wichita, Little Rock, California, New Hampshire, New Jersey, Florida, and India. CAMP supports more than 190 makes and models covering everything from turboprops to transport category aircraft. In total, CAMP supports over 15,000 aircraft making it the largest service of its kind. CAMP s success stems from the understanding that we are in the Service business. Our aircraft analysts, field service representatives, application support, and others at CAMP are here to focus on our customers success. Our services focus on the following: RELATIONSHIPS CAMP is the Factory Maintenance Tracking Provider for Beechcraft, Boeing BBJ, Bombardier, Cessna, Daher, Dassault, Embraer, HondaJet, Piaggio, and Pilatus, and supports most other OEMs. CAMP is also the exclusive Engine Health Monitoring provider for Pratt & Whitney Canada engines and Honeywell TFE and HTF engines. Using the factory recommended program ensures that your aircraft is in full alignment with your aircraft s OEM Product Support team. This includes Reliability Analysis, Maintenance Program Revisions, Spare Parts Forecasting, and Service Planning to name a few. The word which best describes this value is Pedigree. Your aircraft will retain the most value at time of resale when you can show it has been maintained to the strictest guidelines as set by the manufacturer. There is no better way to accomplish this than with CAMP. PEOPLE CAMP employs more than 450 people worldwide, with more experience than any other Maintenance Tracking Service in the industry. It starts with our Procedural Team, who scours the Manufacturer s Maintenance Manuals, Service Information as well as Regulatory Directives. The result is the industry s most comprehensive library of maintenance requirements to track your aircraft. Add to that our aircraft Analysts, whose model experience ensures that each compliance action is recorded and added to your maintenance schedule appropriately. CAMP s regionally based Field Service Representatives are located close to you to offer on-site training and support. Lastly, the Information Technology team builds and supports CAMP s web-based system which ties it all together. INFORMATION CAMP has the most extensive database of aircraft maintenance requirements and compliance in the world. Whether you operate a large fleet or a single aircraft, our database is working for you. As you record maintenance activity, CAMP assembles the data to help you show compliance to regulatory authorities and builds reports for future maintenance planning. Manufacturers use the data to measure and improve reliability, make inspection programs safer and more cost effective, and plan support logistics such as spare parts. REGULATORY MANAGEMENT Whether you use your aircraft s Recommended Maintenance Program, an AAIP, or manage a custom program derived from your aircraft manufacturer s Maintenance Planning Document (MPD), CAMP can handle your needs. CAMP also supports government regulatory requirements around the world. CAMP has a rich history of supporting FAA, EASA, Transport Canada, CASA, and ANAC. TECHNOLOGY CAMP s web-based system is an Internet application hosted from CAMP s facility on Long Island with redundant failover hosting provided from CAMP s New Hampshire facility. Availability and reliability is greater than 99%. The application is available globally to any computer with an Internet connection and browser. Using industry standard secure login requirements, your data is assured to be secure. Any way you look at it, we think you ll agree with the owners of the over 15,000 aircraft tracked by CAMP today your best value for Aircraft Maintenance Tracking Services, Engine Health Monitoring, Flight Scheduling and Inventory Control is CAMP. 4 CAMP SYSTEMS INTERNATIONAL, INC. 5

4 SOLUTIONS Our Products & Services: CAMP offers a suite of products and services designed to help owners/ operators manage their aircraft. Whether you operate one aircraft or a large fleet of mixed makes and models, CAMP is scalable to your operation. CAMP is used worldwide by the owners of over 15,000 aircraft covering over 190 models. CAMP is the only company endorsed by Beechcraft, Boeing BBJ, Bombardier, Cessna, Daher, Dassault, Embraer, HondaJet, Honeywell, Piaggio, Pilatus and Pratt & Whitney Canada, with support for most other OEMs. All CAMP solutions are fully web-based, saving you IT and other costs related to supporting your own software. CAMP has a large staff of support professionals including Aircraft Compliance Experts, Application Support Specialists, and Field Service Representatives. Training is offered through on-site visits, webinars, YouTube videos, and online documentation. Our products and services include: CAMP MAINTENANCE AIRCRAFT MAINTENANCE AND COMPLIANCE MANAGEMENT Our flagship product, CAMP Maintenance (MTX) is the industry s leading Aircraft Maintenance and Compliance Management solution. CAMP MTX is backed by the industry s most comprehensive database of aircraft maintenance requirements, which include your aircraft manufacturer s latest revisions to Maintenance Manual Chapter 4 and 5, Maintenance Planning Documents, the Illustrated Parts Manual, Regulatory Airworthiness Directives and Service Information. With this database CAMP MTX assures you the highest level of safety and compliance for your aircraft. Helping you align your aircraft with these requirements are CAMP Analysts, who are compliance specialists for your make and model aircraft. All this information is presented to you online through the newest and most technically advanced webbased application in the industry. Safe and secure, your maintenance information is available to you anytime, anywhere with just a web browser and Internet connection. CAMP EHM ENGINE HEALTH MONITORING Most of us have our heart checked regularly. When the heart has problems it affects the whole body. It is very wise to prevent major problems by catching and correcting issues early. Like the heart, when engines are not operating properly, the whole aircraft is affected. This is why Engine Health Monitoring is so important. CAMP Engine Health Monitoring (EHM) checks the health of your engine(s). CAMP is the exclusive Engine Health Monitoring provider for all Pratt & Whitney Canada engines and Honeywell TFE and HTF engines. By using information recorded during flight either by your flight crew or through the information bus of the aircraft, CAMP EHM can identify small problems before they become big problems and big problems before they become catastrophic. CAMP IMS INVENTORY MANAGEMENT SYSTEM When you have one aircraft you have spares a small amount of parts you keep handy to keep you flying in case one fails. As your fleet grows, spare parts quantities grow until one day you have inventory! You might get by with a spreadsheet for a while, but the complexity of managing your spare parts quickly becomes overwhelming. Some parts have shelf-lives, others OSHA requirements, some warranty, all have value and your accounting department wants reports. Enter CAMP Inventory Management System (IMS), a comprehensive and easy to use solution to track all your inventory requirements. Shelf-life, OSHA, value, location, reorder levels, purchasing, receiving, it s all there, ready to grow with you when you are. CAMP FS FLIGHT SCHEDULING SYSTEM To manage the demands of a busy flight operation, CAMP offers CAMP Flight Scheduling (FS). Integrated with CAMP Maintenance, CAMP FS can help you plan aircraft trips, downtime for maintenance, and see future availability. CAMP FS manages crew training and pilot logs, catering, hotels, car rentals and more. Rewritten in 2010, CAMP FS is an easy to use, entirely flexible Charter Quote module. For a listing of top features for each product, please review the following pages. 6 CAMP SYSTEMS INTERNATIONAL, INC. 7

5 SOLUTIONS Custom Maintenance Programs: While the majority of CAMP customers follow the manufacturer s recommended maintenance program there are some customers, typically those operating large business jets and air transport category aircraft, that require a custom maintenance inspection program. Custom maintenance programs allow you to operate your aircraft in the most efficient manner possible without compromising on safety. CAMP provides specialized maintenance program development and tracking services for these aircraft through its Daniel Systems subsidiary (aka Daniels ). Service Benefits: Platforms: How many times have you been in a phone conversation that goes like this: I m not at my computer right now so I ll have to get back to you with the answer. With CAMP, all of our systems are web-based, making your information available from any computer with an Internet connection and a browser. So if you re at the office, of course you re connected; at home, connected again; at a coffee shop with wifi, still no problem. Even with web-based accessibility, there are times when you are still out of reach. Enter CAMP Mobile. Now from your webenabled Smartphone, you are still able to access the information you need. Features: A Wholly Owned Subsidiary of CAMP Systems International Inc. Development of a custom inspection manual for your aircraft that can be used to obtain regulatory approval. Ongoing support of custom programs and manuals to help you remain current with revision, advisories and regulatory compliance requirements. Development and management of a customized maintenance program and schedule based on the approved inspection manual. Assistance with gaining approval of a low utilization inspection program. Experienced Aircraft Analysts available to assist you as you plan your maintenance. CAMP WEB-BASED SYSTEM Available for CAMP MTX, EHM, CESCOM, IMS and FS Secure, redundant web-hosted system No software to install 24/7 access to maintenance data - anywhere, anytime CAMP MOBILITY Available for CAMP MTX, IMS and FS Quick access to maintenance data Compatible with web-enabled smartphones including the iphone, ipod Touch, ipad, Android, and Blackberry One System. One Service. Complete Solutions. 8 CAMP SYSTEMS INTERNATIONAL, INC. 9

6 CAMP Maintenance (MTX) CAMP MTX application highlights: HEADS UP DISPLAY (pictured) Express interface allows you to view the information you use most often in a single screen. NAVIGATION (pictured) Easy to use Navigation Pane provides instant, one-click access to all areas of the system. ELECTRONIC LOGBOOK A complete archival of your logbooks searchable by date, hours, landings, cycles, part number, serial number, AD, SB, service center name, technician name, and anything originally typed or handwritten in your logbook. Heads Up Display Navigation Pane DOCUMENT ARCHIVE & MANAGEMENT Upload any electronic file and attach it to the maintenance event (jpg, pdf, doc, wav, etc.). CAMP MTX is an intuitive, streamlined maintenance tool that boosts your workflow. Service Benefits: CAMP Analyst Support Supports Over 190 Makes and Models Task Cards for All Models Web-based Fleet Planning Reports Exclusive CAMP Heads Up Display Mobile (Smartphone) Support Alerts Fleet Planning Integrated with Third Party Flight Scheduling Systems Integrated with Third Party MRO Systems CAMP MTX The newest interface from CAMP for ease of navigation and one click access to system features. CESCOM Operators of Cessna aircraft may maximize the CAMP 3.0 interface or may continue to use the traditional CESCOM interface. AIRCRAFT STATUS Red/Yellow/Green indicators visually show the aircraft s maintenance standing in real-time. MAINTENANCE CALENDAR Colored cells indicate Due events based on utilization. Display a single aircraft or fleet. 10 CAMP SYSTEMS INTERNATIONAL, INC. 11

7 MAINTENANCE BEST SUPPORT At CAMP, we strongly believe in fully supporting our customers. This is why CAMP staffs a powerful workforce comprised of some of the most qualified people in the industry. CAMP Analysts are experienced aviation professionals with a deep knowledge of your aircraft model and its specific maintenance programs and requirements. When your aircraft is enrolled on CAMP, it is assigned to one of our dedicated Analysts. From that moment on the Analyst is your direct go-to person at CAMP. He or she serves as an extension of your maintenance department. Our Analysts are paired with technological and internal support resources to ensure your aircraft s maintenance program is managed correctly and that all maintenance transactions and reports are accurate and timely. From detailed quality control to one-on-one monthly reviews of your aircraft s maintenance, CAMP Analysts provide you with the peace of mind in knowing that your aircraft s information is up-to-date and in compliance, making your maintenance planning easy and cost efficient. INDUSTRY BEST TECHNICAL REQUIREMENTS LIBRARY To successfully track and manage the maintenance compliance of an aircraft, you have to monitor your OEM s revisions to Maintenance Manual Chapter 4 and 5, the Illustrated Parts Manual, Regulatory Airworthiness Directives and Service Information. This can often lead to thousands of tracked items per aircraft with a reference library usually quadrupling that number. It s a lot of work. CAMP s dedicated team of Procedural Analysts has built the industry s most comprehensive database of these requirements. Each day the team receives and logs the changes from the manufacturer which are then applied to your aircraft. The result is Status Reports accepted by regulatory agencies around the world. These Status Reports bring higher value for your aircraft at resale because of acceptance by brokers, Service Facilities, finance and insurance companies. This process is one of the many differences that distinguishes CAMP from the competition. TASK/STATUS View aircraft tasks grouped by ATA Chapter. Search and filter criteria for specific tasks. View and print status reports for selected or all items. DUE LIST Monitor maintenance coming due on your aircraft. Project maintenance based on date, hours, and cycles. Filter due list using task type. RECENT MAINTENANCE SUMMARY Direct access to recent updates and compliance documents. (CAMP attaches all documents submitted HISTORY View historic task compliances in detail including all recorded information and supporting documents. WORK ORDERS Plan your maintenance. The work order system allows you to organize work, schedule, and more. REPORTS A broad range of forecasting and historical reports to simplify the maintenance management process. User defined filters let you customize reports. Procedural Text & Illustrations PROCEDURAL TEXT AND ILLUSTRATIONS (pictured) Provides technicians with the necessary procedural text and illustrations required to perform the task. Eliminates extra cost and time incurred from research on the technician s end. PROGRAM CHANGES Visibility to the revision changes made by CAMP and the details of the revision. in support of the maintenance transaction.) 12 CAMP SYSTEMS INTERNATIONAL, INC. 13

8 MAINTENANCE OEM ENDORSED VALUE OF USING THE FACTORY MAINTENANCE PROGRAM: Assures the value of your aircraft. Maximizes resale value. Enhanced working relationship between the maintenance tracking service and the manufacturer. Behind the scenes, CAMP Analysts work closely with the manufacturers to ensure that all maintenance documents and scheduled inspection criteria are up to date. CAMP has offices located adjacent to the major manufacturers. Dassault CAMP has offices located in Paris, France and Little Rock, Arkansas. Bombardier/Learjet CAMP has offices in Montreal, Canada and Wichita, Kansas. Cessna CAMP has offices located in Wichita, Kansas. Beechcraft CAMP has offices located in Wichita, Kansas. Fleet Management Service Centers are familiar with the factory program. When you arrive at a service center, chances are the technicians are already familiar with CAMP and have direct access (with your permission) to your aircraft records. ELECTRONIC DATA ARCHIVAL Aircraft document retention and management is the key to keeping your aircraft in regulatory compliance. In addition, aircraft resale value can be dramatically lowered if proper documentation is not readily available. Your subscription to the CAMP Maintenance Management service includes integrated aircraft document management and archival. The following is a list of some of the aircraft documents you can manage and archive through the CAMP application: The CAMP Electronic Logbook allows you to electronically archive and search all of the logbooks related to your aircraft (airframe, engine, APU, etc.). Any structural modification documents such as FAA Form 337, can be attached to the aircraft as a part of its permanent record. Digital images or videos of inspections such as corrosion or borescope images can be attached to the corresponding task for historical reference. Completed CAMP work cards are scanned and archived as they are received. The scanned images are linked to the respective maintenance tasks so that a work compliance form can be easily retrieved when researching the history of a maintenance task. Scanned wiring diagrams for the aircraft can be linked to the aircraft or to a specific maintenance task. Scans of return to service Yellow Tags can be linked to any component. The scanned image will follow the component irrespective of the aircraft it is installed on. FLEET MANAGEMENT (pictured) A global status outlook of all available aircraft at your fingertips. Linear visibility of future maintenance events. Customize fleets per your preferences. ADMINISTRATIVE CONTROL Extensive admin functionality. Assign varying levels of access to staff, add and remove service centers, view owner/operator info, and more. icamp (pictured) Quick, convenient access to maintenance data from any Internet enabled mobile/pda device. icamp is available for free at the itunes Store. icamp Home View icamp Fleet View 14 CAMP SYSTEMS INTERNATIONAL, INC. 15

9 MAINTENANCE Industry Maintenance Integration: You have carefully selected and implemented all the systems your operation has in place. Your success depends on the smooth functionality of those systems. CAMP understands this and has partnered with the industry s leading commercial dispatch and shop floor management systems to support your workflow. CAMP EHM Engine Health Monitoring CAMP Systems offers an integrated data transfer feature. The CAMP data transfer system allows for the efficient transfer of information between select external applications and the CAMP Maintenance Tracking system. CAMP supports integration for the following dispatch/flight scheduling and maintenance applications: DISPATCH/FLIGHT SCHEDULING: MAINTENANCE/SHOP FLOOR MANAGEMENT > BART > Millennia > Corridor > CTA FOS > PFM > CAMP Flight Scheduling CAMP Maintenance Integration Benefits: > Quantum > EBis EHM Landing Page A permanent record of the flight activity for each integrated aircraft. Push authentic flight information into CAMP Maintenance to update Last Actuals. Each aircraft s flight schedule is brought to the forefront of the Maintenance Calendar for easy maintenance scheduling. Total time quality control system ensures that times on file with the dispatch application and CAMP Maintenance match. Generate Work Cards, complete with signoffs and procedure. View aircraft Due List within a specified projection period. Engine Health Monitoring is the routine tracking, collection and examination of aircraft engine data in order to identify, maintain and maximize operational performance. As the exclusive EHM provider for all Pratt & Whitney Canada engines and Honeywell TFE and HTF engines, CAMP provides you with expert engine trend analysis. By graphically plotting your engine(s) parameters then comparing to predictable performance values, our experienced analysts can scientifically analyze and evaluate your aircraft s engine(s) performance. Our analysts have been delivering accurate Engine Trend Analysis to operators for over 20 years. We guarantee a superior trend monitoring program. Access the current airworthiness state of each aircraft. Download relevant Work Order information. Download full listing of open discrepancies. Service Benefits: Manage Operating Costs Enhance Safety Preserve Value Reduce Downtime Operate at Peak Performance Receive Regular Reports Maintain Regulatory Compliance Corrective/Preventive Action Alerts Personalized Service & Support Extend Service Life of Internal Engine Components Potential to enable On-Condition Hot Section Inspections 16 CAMP SYSTEMS INTERNATIONAL, INC. 17

10 CAMP IMS Inventory Management System CAMP IMS application highlights: PURCHASE & REPAIR ORDER MANAGEMENT Create, print and track purchase orders by aircraft and/or vendor. Produce detailed financial reporting on procurement and service expenses against specific aircraft, work order, and other miscellaneous profiles, such as hangar and office supplies. PART COST ANALYSIS Analyze parts procurement history, compare part cost, leadtime, quotes, and parts and services ordering. Parts forecasting feature streamlines the parts procurement as well as aircraft maintenance planning and budgeting. WARRANTY MANAGEMENT Track component warranties for installed as well as stocked parts, and provide warranty alerts to the inventory controller for removed parts having active warranty terms. The system also gathers all required procurement and installation information needed to process a warranty claim, and provides options to print the claim per manufacturer s/supplier s original format requirements. BARCODE AND LABELING The all new barcode and labeling module guarantees the express checkout of parts from the stock room. Besides printing the bar-coded component, stock labels and serviceable tags, CAMP s imsmobile technology enhances the user s mobility while processing parts checkout or component history retrieval. CAMP imsmobile (pictured) Quick access to inventory data from any Internet enabled mobile/pda device. From checking parts availability to calling a preferred vendor it can all be done using imsmobile. CAMP imsmobile is available for free at the itunes Store. CAMP Inventory Management is a comprehensive asset management solution. Service Benefits: Complete management of aircraft parts, tools, test and ground equipments, hangar and office administration supplies. Hierarchical and customizable parts catalog for rotables, consumables, expendables, and tools. Tracking across multiple stockowners and locations, with tools for managing optimal stocking levels. Information console in the Matrix Grid format for a quick view into the status of the stock room. State-of-the-art Barcode and Labeling module. Parts Search Easy-to-use parts procurement process with requisitions, purchase and repair orders, and part rentals to keep a tab on expenses, plus pre-canned reports for accounting departments. Parts information tracking that includes warranty management, cores and loaners management, and tools/ testing equipment management. Integrated shipping module to print and track shipping labels. Web-based application with scalable pricing tiers based on the number of stock items being tracked. SHIPPING MANAGER Ensures that each shipment is fully tracked from the time it was packaged to the time it was delivered. Beyond printing shipping packing slips/border Custom Performa Invoices, the system empowers the inventory controller to track the shipment status from the CAMP application itself. DOCUMENT MANAGEMENT Various tools to minimize the use and storage of paper. With fully integrated parts shipment tracking, each shipment record is tracked online. The document attachment feature enables the inventory controller to attach all kinds of documents, such as part tags, FAA Form 8130, MSDS sheets, invoices, manuals, component pictures, and inspection video files against each part record. Saved on the state-of-the-art CAMP database server, data storage is always safe, secure, and available from any part of the world. CAMP MAINTENANCE INTEGRATION CAMP IMS is an independent module that can stand alone, or can be used with CAMP Maintenance Tracking System to garner its full system functionalities. Features of the system s seamless integration include inventory stock updates for complying with maintenance work cards, automatically updating the accrued parts times and other installation/ removal details, and enabling user search for parts and printing work cards from one single screen. The work order integration allows the work planner to view the parts availability for the planned work and request the parts for the work order. GAIN VISIBILITY, CONTROL COST. 18 CAMP SYSTEMS INTERNATIONAL, INC. 19

11 CAMP FS Flight Scheduling CAMP FS application highlights: TRIP BUILDING Comprehensive trip building module with passenger manifest, crew assignment, and logistic details. ATLAS Extensive airport atlas including FBO s, hotels, catering, and transportation information. CREW MANAGEMENT Manage crew qualifications, assignments, and events. CLIENT MANAGEMENT Manage contact/passenger information and preferences. EXPENSES Track aircraft fuel cost and crew purchases for each trip. HEADS UP DISPLAY (pictured) A quick overview of flight department activity including aircraft status, statistics, and crew assignments. CAMP FS MOBILE (pictured) Secure access to aircraft and crew schedule information from your Internet capable mobile device. CAMP MAINTENANCE INTEGRATION CAMP FS is an independent module that can also be used with CAMP Maintenance Tracking System to garner its full system functionalities. For example, post aircraft flight activity to CAMP Maintenance to automatically update Last Actuals, and more. CHARTER QUOTE Create quotes for multiple aircraft at the same time. CAMP Flight Scheduling is a feature rich application designed to meet the real world demands of virtually any size flight department. Heads Up Display Service Benefits: Secure web-based application, 24/7 Automatic system updates Unlimited number of users 24/7 Customer Support Scalable to any size flight department Mobile (Smartphone) Support CALENDAR VIEWS Monthly, Weekly, Daily, and Custom views of aircraft activity. REPORTS Powerful reporting module based on Crystal Reports. ADMINISTRATION Create user or group profiles to control access to all system modules, aircraft, reports, and documents. Flightlog Leg Detail 20 CAMP SYSTEMS INTERNATIONAL, INC. 21

12 BENEFITS The CAMP Advantage: SAFETY AND EFFICIENCY An aircraft maintained and tracked according to the Manufacturer s or other acceptable maintenance program is your assurance that your aircraft is as safe as it can be. To do this work yourself is too time consuming and full of risk. The efficiency of using a compliance expert, well versed in the Manufacturer s Recommended Maintenance Program, Service Information and Airworthiness Directives for your aircraft saves you money. Customer Support: Professional level maintenance tracking is much more than software; it is a service. Ken Gray, CEO REGULATORY COMPLIANCE Regulatory agencies around the world place the responsibility of operating a safe aircraft on the owner/operator. Miss a requirement and risk expensive fines. For over forty years, CAMP has been recognized as the compliance expert for business category aircraft. CAMP works with you to ensure your aircraft is tracked in accordance with the latest revisions and notices from the manufacturer and regulatory agencies. VALUE PROTECTION Look at any trade magazine for business aircraft sales, you will see Maintained on CAMP as a key selling feature. CAMP s thorough tracking of your maintenance history shows prospective buyers what maintenance has been completed as well as what is coming due. On CAMP, the risk of hidden maintenance issues is removed from the transaction. The result is a higher resale value and a more marketable aircraft. OEM ENDORSEMENTS Nothing assures the value of your aircraft more. At CAMP, we don t try to imitate this fact with words like acceptable, available, etc. You are either endorsed or not. CAMP is the only company endorsed by Beechcraft, Boeing BBJ, Bombardier, Cessna, Daher, Dassault, Embraer, HondaJet, Honeywell, Piaggio, Pilatus and Pratt & Whitney Canada, with support for most other OEMs. SERVICE CAMP has more Aircraft Analysts, Compliance Specialists, Field Service Representatives, and Technology Staff than our top four competitors combined. TECHNOLOGY CAMP MTX is the Maintenance Tracking Industry s most technologically advanced software available today. Web-based and hosted from CAMP s redundant Data Centers in Long Island and New Hampshire, you are assured speed and security for your data. Understanding the full capability of the tool at hand is critical to your success. In addition to the support of your Analyst, CAMP guarantees access to multiple learning opportunities for our products, most free of charge. CAMP offers the following resources: REGIONAL FIELD SERVICE REPRESENTATIVES (FSR) & REGIONAL SALES MANAGERS (RSM) CAMP FSRs are strategically positioned across five regions of the United States and Europe, supporting customers at their home base. Paired with CAMP RSMs, internal and external communications are maximized. CAMP OEM-based FSRs provide customer support from the aircraft manufacturers' base of operation. OEMbased FSRs are located at Beechcraft in Wichita, KS; Dassault Falcon Jet in Little Rock, AR; Bombardier in Montreal, Canada and Embraer Executive Jets in São José dos Campos, Brazil. Additionally, CAMP has a dedicated Helicopter Industry FSR to assist rotary wing aircraft customers. APPLICATION SUPPORT TEAM When you have how-to questions, our knowledgeable Application Support Team is ready to provide answers. They re just a phone call or away. WEBINARS Webinars are interactive web-based training sessions conducted by our Application Support Team. These scheduled sessions are designed to give you first-hand experience with the application s features and functionality. All you need is an Internet connection, browser and phone line. PHONE-BASED CAMP personnel will provide training over the phone. VIDEO-BASED CAMP offers video training via YouTube. Obtain supplemental visual answers to common questions about the CAMP application. CAMP-SITE CAMP personnel will train you and your team at our New York or Paris, France office. ON-SITE CAMP personnel will train you and your team at your location. This is a fee per day service. 22 CAMP SYSTEMS INTERNATIONAL, INC. 23

13 CAMP Systems International, Inc. For more information on our innovative Aircraft Management Solutions, please contact us at: CORPORATE HEADQUARTERS LI MacArthur Airport 999 Marconi Avenue Ronkonkoma, NY USA Toll Free: CAMP (2267) Tel: Fax: SALES 11 Continental Boulevard, Suite C Merrimack, NH USA Toll Free: Tel: Fax: EUROPE CAMP Europe SAS 15 rue de la Montjoie - BP 58 Saint Denis La Plaine Cedex France Tel: Fax: TRANSPORT CATERGORY CUSTOM PROGRAMS DANIEL SYSTEMS 551 Apollo Boulevard, Suite 202 Melbourne, FL USA Tel: WORLDWIDE BROKER PROGRAM 44 Apple Street, Suite 5 Tinton Falls NJ USA Tel: Fax: ENGINE HEALTH MONITORING POWER BY THE HOUR CUSTOMERS SALES L.I. MacArthur Airport 999 Marconi Avenue Ronkonkoma, NY USA Toll Free: Tel: SUPPORT 375 Roland-Therrien, Suite 140 Longueuil, QC J4H 4A6 Canada Tel (US & Canada): Tel (Int l): THE TREND GROUP CUSTOMERS SALES/SUPPORT 1486 Tollhouse Road, #101 Clovis, CA USA Tel (US): Tel (Int l): AMSTAT/ AIRCRAFT SHOPPER ONLINE (ASO) 44 Apple Street Tinton Falls, NJ USA AMSTAT Toll Free: 877-4AMSTAT ( ) Tel: ASO Tel (US): Tel (Int l): AVTRAK E. 34 th Street North Building 1100, Suite 1101 Wichita, KS USA Toll Free: Tel: WORLDWIDE LOCATIONS: NEW YORK PARIS MONTREAL INDIA WICHITA LITTLE ROCK CALIFORNIA FLORIDA NEW JERSEY NEW HAMPSHIRE