Food Service (Portal) Viewing Account Information
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1 Food Service (Portal) The Food Service screen allows parents and students access to the following food service information: Current account balances Transactions (food item purchases, account deposits of cash, check and credit card, when enabled) Account history (historical transaction records) Account adjustments (debits/credits) Viewing Account Information The Food Service screen includes the following features.
2 Account Information Area
3 The following information is available at the top of the screen: Column Description Account Name This column lists the names of household members who have individual Food Service accounts. Account Number This column indicates the number associated to the accounts established for the household. Balance as of (Current Date) This column indicates the balance for each account, as of the current date. Transaction Detail Area The Transaction Detail area, located in the middle of the page, controls which transactions are displayed in the list at the bottom of the page. Information may be filtered based on the fields in this section:
4 Field / Button Description Show Transactions for This dropdown field allows the user to select the person/account to be reviewed or printed. If switching between accounts, click the Go button to refresh the information in the Transaction List table. If accounts are set up as family accounts, the user can choose to view/print specific student transactions or family account transactions. Month When the Month button is selected, the user may select a month from the dropdown list that appears. After clicking the Go button, all transactions posted for that month will display. The Ending Balance total at the bottom of the page will be the balance as of the last day of the selected month, OR, the current date, if the selected month is the current month. Date Range When the Date Range button is selected, the user should enter a start date and an end date in the two fields that appear. After clicking the Go button, all transactions posted on and between the specified start and end dates will be displayed in the Transaction List table. Go Clicking on the Go button refreshes the display of the Transaction List table, based on the criteria currently displayed in the Transaction Detail area. Print Clicking on the Print button will generate a PDF of transaction data, based on the criteria currently displayed in the Transaction Detail area. Transaction List Table The following types of information may appear in the table at the bottom of the screen, if the account has applicable transactions posted:
5 Column Description Date This column contains dates on which transactions occurred. Patron The patron to whom the transaction directly relates. Item The transaction type - generally a deposit or (food) purchase, but may also include adjustments, voided items and starting balances. Purchases - each item and/or meal name will be indicated (e.g., Brkfst Meal, Pizza, Milk, Ala Carte). Deposits - to the account, it will be listed as "Deposit" with a description of the payment method listed in the Comment column. Entries in gray font are posted transactions that have been successfully voided. Entries in red font represent the action of voiding the original transaction (the preceding items in gray font).
6 Column Description Comment Entries in this column provide additional details on the transaction listed in the Item column. These are a standard set of labels applied to the transaction. Comments on Purchases - If the transaction was a meal or food item purchase, the school's internal method of processing may be indicated ( e.g., Cafeteria Serve, Class Serve). Comments on Deposits - If the transaction was a deposit, the payment method is indicated as "Cash," "Check #," "Credit Card #," "Online Checking" or "Online Savings" (the last three options are only applicable if a school allows that type of payment method). Voided Transactions - If the purchase or deposit transaction has been voided, it will be indicated. Comments on the voided transaction will display, if entered. Entries in gray font are posted transactions that have been successfully voided. Entries in red font represent the action of voiding the original transaction (the preceding items in gray font). Debit This column indicates a purchase or adjustment amount that reduced the current account balance. Credit This column indicates a deposit or adjustment amount that increased the current account balance. Below the Transaction List table are two three totals: Total Debits, Total Credits, Ending Balance as of [Date]. These totals are for the Month or Date Range currently displayed in the Transaction Detail area. Making an Online Payment PATH: Portal > Family > Payments The Payments tool allows Portal users to make online payments to fees and/or food services incurred by members of a household. Before a user can successfully make an online payment, Payment Information must first be registered with the payment vendor. This can be done by selecting the Register your credit cards and banking information. Once a form of payment has been registered, choose the amount of the fee payment by entering the amount to be paid in the Payment Field (maximum allowable amount $150 per transaction).
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8 Making a Payment Payments made through the portal cannot be voided. A Convenience Fee of $2.75 per transaction will be applied and included in the Total. Click Continue to proceed to the Payment Method screen: Payment Selection Select the appropriate payment method (previously registered). Click Continue to proceed to the fees Confirmation page: Make Payment Review the payment information. If a receipt of this payment is desired, enter the address where the receipt should be sent in the Receipt Address field. Review the payment information again to ensure accuracy. To exit without making the transaction, click Cancel. Otherwise, click Make Payments to process the fees payment. When the transaction has been processed, the Payment Receipt screen will display. Click the Make Payment button to process the payment.
9 To print a copy of the receipt, click Print in the lower right-hand side of the screen. Please note: This is your only opportunity to print a receipt, although you may always look up your payment history in the Payments Tab by selecting the blue Payment History button. To return to the main Payments screen, click Back To Payments. If an address was entered to receive a receipt, it will look similar to this:
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