I-PAY Electronic Payment System

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1 I-PAY Electronic Payment System As of , of our invoicing is done via our website using the new I-PAY system. Available payment methods: Electronic check (echeck) Credit/Debit Card Automatic Credit/Debit Card or echeck Printing invoice and mailing payment Go to and log into the Q-Services Login at the top right hand corner of the website. Select the I-PAY tab 1

2 ACCOUNT SUMMARY SCREEN I-PAY home screen or Your Account > Account Summary This screen shows the latest invoices that are due, recent activities and scheduled payments. Latest Invoices Select the invoice number in blue in order to view and print invoice along with the billing detail. To view billing detail for this invoice, scroll to the bottom of the invoice and select billing detail. To print billing detail for this invoice, To print invoice, scroll to the bottom of the invoice and select print invoice. If mailing check payment, please make sure to send payment to the address that is on the invoice: Infinedi, LLC Department 1600 PO Box Tulsa, OK Please keep in mind Infinedi s terms are net 15 days and must be received no later than the 18 th of each month. To pay invoice thru I-PAY, select view complete list 2

3 Outstanding Invoices Select Pay in Full The invoices that will be paid will be listed under Select Invoice List Select Pay Payment Options Make a Credit/Debit Card Payment 3

4 Select the credit card button to make a payment using a credit/debit card Select a credit card payment method Existing credit cards click the select from wallet drop list and choose a previously saved card. The rest of the form populates with information from that credit card except for the security code, which is entered in the card security code field. New credit card click the select from wallet drop list and select new Give this payment method a name in the wallet id field (Visa, MC, AMEX, Disc, Debitchecking, etc.) Fill out the applicable information to register a new card Click the submit button to process the card payment information Make an echeck Payment 4

5 Select the echeck button to make a payment using a checking account Select an echeck payment method Existing echeck Account click the select from wallet drop list and choose a previously registered echeck bank account. The rest of the form will populate with required information from that bank account. New echeck Account click the select from wallet drop list and select new. Fill out the applicable information to register a new echeck account. Wallet ID: (ex. name of type of checking account or name of bank) Click the submit button to process the echeck information Recent Activities A searchable list of paid invoices can be filtered for several ways, including: Payment number Type of Payment (cash receipt, credit memo, debit memo, etc.) Create date (invoice date) Amount Clicking on any payment number link shows the payment receipt for a particular invoice. Click on a receipt link and a receipt copy window opens. Note: A copy of the payment receipt is automatically sent to the customer s registered address that is set up in the profile when the transaction is completed. Scheduled Payments Scheduled payments show the list of all payments scheduled to process or have been trying to process. Clicking on any payment number in the payment number column opens the payment receipt window showing all the details of a particular payment that has been schedule (this is for clients who are set up on auto pay). Customer has the option to print the transaction details if needed, print button is located at the bottom of the window. If process status says failed, select payment number and under transaction details it will list in red why the payment didn t go thru. Selecting view complete list, customer can click the reprocess button if a previous transaction attempt was not successful. 5

6 PROFILE Your Account > Profile Primary Address is generated from Infinedi s accounting software. If this information needs to be updated, please complete the Change of Information Request Form located on Infinedi s website (wwww.infinedi.net) and fax to : Downloads > Customer Service Documents > Change of Information Request Form Address used in the profile is used to notify customers regarding invoicing, credit card expiration, declined transactions, payments, etc. 6

7 Your account > Profile > Address > Save WALLET Your Account > Wallet A wallet is a secure location where echeck or credit/debit card information is held to make payments when needed. Multiple wallet items can be created. To create a new wallet item: Mark the credit card or echeck button, depending on the payment type Enter a Wallet ID description Credit cards Visa, MC, AMEX, Disc, Debit-checking, etc. echeck name of type of checking account or name of bank If credit card is chosen, add the card required fields: Card Type: Visa, Mastercard, AmericanExpress, Discover Credit Card Number (no spaces) Exp. Date (MM/YY) Account Holder Name: Street, City, State & Country If echeck is chosen, new bank information fields will appear. Enter the required fields: Bank Routing Number Bank Account Number Account Holder Name Street, City, State & Country Click the submit button The new wallet item appears at the top of the page in the Wallet section. Edit Wallet Items 7

8 Your Account > Wallet To update credit/debit card or echeck information, navigate to the Wallet page From the list of Wallet Items, click the Edit link for the card or echeck that requires editing The Edit Wallet screen appears Update the information in the required fields Click the Save button to save the information. Note: A credit card number cannot be changed once saved in the wallet. INVOICES Your Account > Invoices There are four selections under Invoices Outstanding Invoices Invoice History Pay Deposit Apply Existing Credits Outstanding Invoices Your Account > Invoices > Outstanding Invoices Enter an invoice number into the Search text box to search for a particular invoice. Select a max results value to display a pre-set number of documents Click on an invoice number to display the invoice detail The grid can be sorted by its column titles A full list of outstanding invoices can be exported to an Excel spreadsheet by clicking the Export link at the bottom of the invoice list. 8

9 Click Select All to pay for all invoices at once. Clicking Clear Selected unchecks all selected invoices. Invoice History Your Account > Invoices > Invoice History A list of paid Invoices is displayed and the entire grid can be sorted by its column titles. Enter an invoice number into the Search text box to search for the invoice. Enter a From date and To date to filter invoices by date range. Filter by Source by Any Select a Max Results value to display a specific number of documents. Pay Deposit Your Account > Invoices > Pay Deposit I-Pay can take advance deposits from customers. These deposits will be created as unapplied cash receipts to Infinedi s accounting software and displayed in I-Pay on the Recent Activities page. 9

10 Apply Existing Credits Your Account > Invoices > Apply Existing Credits To apply an existing credit to an open balance, open the Apply Existing Credit page to view a list of all documents where an existing credit exists. Click the Select this link for the credit balance to be applied elsewhere The Outstanding Invoices page opens to display current open invoices If the credit balance is the same amount or larger than the open invoice to be chosen, mark the Pay in Full checkbox or enter the amount of the existing credit to be applied towards the open invoice in the Amount textbox. Note: Multiple invoices can be selected if the total is not larger than the credit to be applied. Click the Pay button A confirmation page opens that will show two elements: The selected invoice(s) with their original balance and the amount to be applied towards that balance. The original existing credit and the amount being applied towards the invoice and the remaining credit balance from the credit document If the information is correct, click the Confirm button An Applied Credit Receipt window will open and the user is returned to the Existing Credit page if more credit transactions need to be processed. RECENT ACTIVITIES Your Account > Recent Activities 10

11 A searchable list of paid invoices can be filtered for several ways, including: Payment number Type of Payment (cash receipt, credit memo, debit memo, etc.) Create date (invoice date) Amount Clicking on any payment number link shows the payment receipt for a particular invoice. Click on a receipt link and a receipt copy window opens. Note: A copy of the payment receipt is automatically sent to the customer s registered address that is set up in the profile when the transaction is completed. RECURRING PAYMENTS / AUTO PAY Recurring Payment AutoPay Contracts can be used when a worry free method of setting up a monthly payments to make it easier for the customer. New Auto Pay Contract Recurring Billing > Recurring Payment > New Auto Pay Contract 11

12 Complete the required fields to set up the AutoPay Contract Memo type autopay Amount select All Invoices First Payment Date enter today s date Frequency select Daily Wallet ID - Click the magnifying glass and choose a payment option: credit card or echeck When finished, click the Save button and a contract detail window opens. After the contract is created, an Edit button is generated on the contract form to enable and changes, if needed. View / View an Auto Pay Contract Recurring Billing > Recurring Payment > View Auto Pay Contract Click on the Contract number of the contract to be viewed/edited If a data field needs to be changed, click the Edit button Make any changes and click the Save button The detail view page returns Click the Back button to see the list of contracts again 12

13 Note: A payment contract cannot be edited if its status is closed. Also, once closed, a payment contract cannot be re-opened. Cancel an Existing Payment Contract Recurring Billing > Recurring Payment > View AutoPay Contracts Click the Contract number of the contract to be viewed/edited Click the Edit button From the Status drop list, change the status from Active to Closed Click the Save button The view/edit detail page returns. The Status field should now indicate that the payment contract is Closed. 13

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