Frameworks and Maturity Models

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1 Human Resources Frameworks and Maturity Models Leadership Development Learning & Development Talent Acquisition Talent Management

2 For member support or inquiries: us at Call us at (585) Bersin & Associates Frameworks and Maturity Models Our Models and Frameworks form the foundation of our research. They are designed to create a shared language around the individual areas of HR, Talent and Learning. These tools: Enable companies to build strategies; Provide a roadmap for becoming a best practice organization; Serve as tools to explain maturity and organizational concepts to others; and Promote measurement and benchmarking. FRAMEWORKS Our Frameworks are a visual, easy-to-read depiction of the relationships and integration points of all processes in a functional area of HR, Talent or Learning, while highlighting the most important elements, practices, and approaches to consider. Use these Frameworks to look at your processes, systems, and resources and make adjustments to help your HR department build a high impact organization. MATURITY MODELS Our Maturity Models are unique to Bersin & Associates and are designed to create an understanding of an organization s level of maturity and the impact that moving up in maturity level can have on the business. Use these Maturity Models to benchmark your organization s level of sophistication in given areas and to identify the best practices that are most critical to improving your business outcomes.

3 FRAMEWORK

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10 MATURITY MODEL

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21 For member support or inquiries: us at Call us at (585) The Bersin & Associates Membership Program This document is part of the Bersin & Associates Research Library. Our research is provided exclusively to organizational members of the Bersin & Associates Research Program. Member organizations have access to the largest library of learning and talent management related research available. In addition, members also receive a variety of products and services to enable talent-related transformation within their organizations, including: Research Access to an extensive selection of research reports, such as methodologies, process models and frameworks, and comprehensive industry studies and case studies; Benchmarking These services cover a wide spectrum of HR and L&D metrics, customized by industry and company size; Tools Comprehensive tools for HR and L&D professionals, including tools for benchmarking, vendor and system selection, program design, program implementation, change management and measurement; Analyst Support Via telephone or , our advisory services are supported by expert industry analysts who conduct our research; Strategic Advisory Services Expert support for custom-tailored projects; Member Roundtables A place where you can connect with other peers and industry leaders to discuss and learn about the latest industry trends and best practices; and, IMPACT Conference: The Business Of Talent Attendance at special sessions of our annual, best-practices IMPACT conference. Workshops Bersin & Associates analysts and advisors conduct onsite workshops on a wide range of topics to educate, inform and inspire HR and L&D professionals and leaders. For more information about our membership program, please visit us at

22 For member support or inquiries: us at Call us at (585) About Us Bersin & Associates is the only research and advisory consulting firm focused solely on WhatWorks research in learning and talent management. Serving HR, talent, and learning organizations for Fortune 1000 organizations globally, Bersin & Associates provides actionable, research-based services to help members improve operational effectiveness and business impact. Bersin & Associates research members have the insight and intelligence make fast, effective decisions that align their organizations with business goals. Our comprehensive service features best practices, case studies, benchmarks and in-depth market analyses, as well as advisory services and strategic consulting to assist in implementing our research. More than 3,500 organizations in a wide range of industries depend on Bersin & Associates research and services. Bersin & Associates can be reached at or at (510) About This Research Copyright 2011 Bersin & Associates. All rights reserved. WhatWorks and related names such as Rapid e-learning: WhatWorks and The High-Impact Learning Organization are registered trademarks of Bersin & Associates. No materials from this study can be duplicated, copied, republished, or reused without written permission from Bersin & Associates. The information and forecasts contained in this report reflect the research and studied opinions of Bersin & Associates analysts ALL RIGHTS RESERVED.

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