Making Network Management. WWL - March 1 st Grand Ballroom C John O Hare. oharej@azotel.com

Transcription

1 Making Network Management WWL - March 1 st Grand Ballroom C John O Hare oharej@azotel.com

2 Azotel Technologies - Started as a WISP in 2002.!!! Initially saw exponential growth and then hit a barrier To deal with the growth Azotel had to apply multiple separate applications to accommodate The Founder saw this as the Single largest barrier to Success and Started the process to Develop SIMPLer - SIMPLer is designed by people who know what's involved in running a successful WISP - Now deployed in excess of 100 Networks worldwide:! 100 Operators in 22 countries across 6 continents! 50 Subscribers to Operators servicing 10 s of Thousands We are about Enabling Profit Delivery to Shareholders

3 Subscriber Information Management PLatform Single Platform used for all business functions: Data not entered twice anywhere in your business. No issues caused by conflicting or incomplete data. Enforces Proven Repeatable Process Encompasses Best Practices from around the world. Access Technology Agnostic Any radio equipment, DSL, cable etc.

4 Typical Service Operator Focus End-User Portal Helpdesk CRM Hotspot Support Coverage Checking Network Monitoring Provisioning Billing Inventory Management Bandwidth Management Reports Auto Disconnect

5 CRM Helpdesk Billing and Payments Map & Coverage Chk. Install, Provisioning Reporting Bandwidth Mgmt. Network Monitoring Hotspot Support End-User Portal Auto Disconnect Inventory Mgmt.

6 Customer Relationship Management Azotel s SIMPLer platform manages all of the data for a customer, or potential customer, from start to finish. This is presented in a user friendly, easy to navigate interface, which means that the required information is always quickly and easily accessible. The platform also provides integrated trouble ticketing and sales tracking systems. Operators can also add their own custom fields to the customer record, and attach files of any type. Customer Relationship Management Azotel s SIMPLer platform manages all of the data for a customer, or potential customer, from start to finish. This is presented in a user friendly, easy to navigate interface, which means that the required information is always quickly and easily accessible. The platform also provides integrated trouble ticketing and sales tracking systems. Operators can also add their own custom fields to the customer record, and attach files of any type.

7 Customer Relationship Management Comprehensive customer records are kept for every customer, from first contact through to disconnect. A built-in trouble ticketing system is available, to track issues from your customers and their resolutions. A built-in sales tracking system is available, to track potential sales. The operator can create their own custom fields in the customer record. Files of any type can be attached to customer records. A Mass tool is available, to send informational and marketing to your customers.

8 Billing and Payment Processing Multiple payment methods are supported, including automatic payments via direct debit, e-checks and credit cards. Interfaces to the most common payment gateways are available, including Authorize.Net, IP Pay, Moneris, Realex, PayPal and Payment Express. Usage-based billing is supported, which allows subscribers to be charged based on the amount of data that they use. An integrated debtors ledger and numerous financial reports are also available. Billing and Payment Processing Multiple payment methods are supported, including automatic payments via direct debit, e-checks and credit cards. Interfaces to the most common payment gateways are available, including Authorize.Net, IP Pay, Moneris, Realex, PayPal and Payment Express. Usage-based billing is supported, which allows subscribers to be charged based on the amount of data that they use. An integrated debtors ledger and numerous financial reports are also available.

9 Billing and Payment Processing Products can be defined in a flexible way, for once-off and recurring charges. Flexible tax rates are supported to match Multiple payment methods are supported. Non-electronic payment tracking. Complete integrated Debtors Ledger. Usage-based billing Auto invoice generation Customisable Invoice Format Interfaces to multiple banking systems

10 Auto Notification, Throttling and Disconnect SIMPLer can monitor subscribers who have invoices which are overdue, and/or subscribers who have exceeded their weekly or monthly data cap. When pre-defined thresholds are exceeded, the affected subscribers can be automatically notified, throttled (so that they remain online, but the speed of their connection is reduced) or disconnected Auto Notification, Throttling and Disconnect SIMPLer can monitor subscribers who have invoices which are overdue, and/or subscribers who have exceeded their weekly or monthly data cap. When predefined thresholds are exceeded, the affected subscribers can be automatically notified, throttled (so that they remain online, but the speed of their connection is reduced) or disconnected

11 Auto Notification, Throttling and Disconnect Monitors subscribers whose Invoices are overdue Monthly data cap has been exceeded (if the operator chooses to set a data cap). The operator can specify thresholds at which the system will:! Send notifications to the subscriber.! Automatically create a billing issue.! Throttle the subscriber by moving them to a lower bandwidth bucket.! Disconnect the subscriber.! Automatically charge the subscriber for additional data (in the case of a data cap being reached).! Re-route customer to Payment page Disconnected subscribers can be re-directed to a webpage that advised that their account has been suspended. Allow access their End User Portal to make a payment and get back online with NO operator intervention. Settings applied Globally across or customer or customised per customer Fully Customisable Notification Page End Use Portal

12 Bandwidth Management The optional WISP-In-a-Box (WIB) provides bandwidth management and traffic shaping capabilities. Customers can be grouped into buckets with pre-defined uplink and downlink speeds and contention ratios, with the WIB managing traffic to ensure that customers remain within their allocation. Peer-to-Peer traffic can also be restricted. Bandwidth Management The optional WISP-In-a-Box (WIB) provides bandwidth management and traffic shaping capabilities. Customers can be grouped into buckets with pre-defined uplink and downlink speeds and contention ratios, with the WIB managing traffic to ensure that customers remain within their allocation. Peer-to-Peer traffic can also be restricted.

13 Bandwidth Management Contended Service Customer 1 Customer 3 Customer 2 Internet Feed Traffic Shaping Buckets allow you to sub-divide available bandwidth into smaller increments. Customer 4 Customer 5 Customer 6 Customer 7 Customer 8 Total available bandwidth for WIB. Customer 9 Assignment of customers to buckets allows control over uplink & downlink rates, PIR/CIR and contention ratio.

14 Bandwidth Management Top level Each Customer is allocated a maximum data transfer rate Customer 1 Customer 2 Customer 3 Internet Feed Customer 4 Customer 5 Customer 6 Total available bandwidth for WIB. Customer 7 Customer 8

15 Dispatch, Installation and Provisioning SIMPLer automates as many of the steps required to provision a new customer as possible, thereby simplifying the process that the installer goes through and eliminating possible causes of error. It also provides a graphical scheduling facility based on Google calendars for installs and repairs, which includes the ability to send daily notifications to each installer outlining their tasks for the following day. Dispatch, Installation and Provisioning SIMPLer automates as many of the steps required to provision a new customer as possible, thereby simplifying the process that the installer goes through and eliminating possible causes of error. It also provides a graphical scheduling facility based on Google calendars for installs and repairs, which includes the ability to send daily notifications to each installer outlining their tasks for the following day.

16 Dispatch, Installation and Provisioning Automated CPE provisioning for: Minimises configuration by installer, simplifying process, reduces error rate. Automated provisioning support for other radio equipment vendors can be easily added. Integration with Google Calendar allows dispatch/installation scheduling using a user-friendly GUI. Data is synchronised between Google Calendar and SIMPLer, to ensure everything is kept up to date. Work Orders are auto generated and fully customizable Costing calculated by engineer / job

17 Network Monitoring SIMPLer monitors the health of the network, and identifies any equipment that is unreachable. When this happens, alerts can be sent via and/or SMS, so that you re notified of potential problems immediately. SIMPLer also provides usage graphs for individual customers and equipment, and many other diagnostic tools and statistics. Network Monitoring SIMPLer monitors the health of the network, and identifies any equipment that is unreachable. When this happens, alerts can be sent via and/or SMS, so that you re notified of potential problems immediately. SIMPLer also provides usage graphs for individual customers and equipment, and many other diagnostic tools and statistics.

18 Network Monitoring SIMPLer monitors equipment in the network to verify that it s contactable.! Updates its internal dashboard and map.! Optionally sends alerts via SMS and/or . Built in tools! Ping to mail! Arping! TCP Dump! ARP Tables! Traffic Analyis Usage Graphs throughout network

19 End-User Portal The End-User Portal provides end customers with online access to information about their account. Customers can view and edit their account details, payment method and equipment details, can see their current balance and previous invoices, make electronic payments, purchase hotspot tokens, view their data usage, run a speed test, and more. End-User Portal The End-User Portal provides end customers with online access to information about their account. Customers can view and edit their account details, payment method and equipment details, can see their current balance and previous invoices, make electronic payments, purchase hotspot tokens, view their data usage, run a speed test, and more.

20 End-User Portal The End-User Portal allows subscribers to view their account and perform common actions. view and edit their personal information Open Support ticket view and edit their payment method view their current balance download pdf versions of invoices make a payment view their data usage view and purchase hotspot tokens run a speed test, and more. The functions provided by the portal are configurable, so operators can disable any function that they don t want to make available to their customers Fully Customisable and brandable Integrates into operator s website

21 End-User Portal Functional Areas The Home Tab: The Account Tab: Change password, access personal information, see invoices, make payments etc. The Network Tab: Access usage graphs, IP settings, perform speed test etc. The VoIP Tab: Access VoIP account details. The Hotspot Tab Access Hotspot account, view and access tokens etc. The Support Tab Open Support tickets direct to ticket system. Account Holder Section Shows customer account details. Customer Usage Summary and Graphs Outlines the customer s monthly allowance and their current usage. Invoice Details Shows details of the current invoice. A payment can be made by selecting the Pay Now button. Support Opens a new through the customer s client, which is to be sent to a pre-defined support address.

22 Mapping and Coverage Checking The positions of all of your customers can be overlaid on both Google Maps and Google Earth, so you can see their locations graphically. This allows operators to identify clusters of potential customers in areas where they do not currently provide coverage. An integrated coverage checker is also available, which determines whether line-of-sight is available from an access point to a potential customer taking into account the terrain in between. Mapping and Coverage Checking The positions of all of your customers can be overlaid on both Google Maps and Google Earth, so you can see their locations graphically. This allows operators to identify clusters of potential customers in areas where they do not currently provide coverage. An integrated coverage checker is also available, which determines whether line-of-sight is available from an access point to a potential customer taking into account the terrain in between.

23 Mapping and Coverage Checking Positions of customers and equipment can be viewed on Google Maps or Google Earth. Subscribers can be plotted by status or type, which can be used to help plan expansion of the network. Intergrated coverage checker is available. This allows you to determine line of sight from Access Points to a potential customer, taking into account factors like Fresnel Zone clearance and path loss. Point to Point testing between any two network points or any two custom points.

24 Inventory Management Details of equipment that is in use and in stock can be managed within SIMPLer. This allows an operator to manage not just the equipment that is assigned to each customer, but equipment that is available for use for new installs across multiple warehouse locations. Parent-child relationships can be created and maintained automatically, so that the entire hierarchy of the equipment in the network is maintained in SIMPLer. Inventory Management Details of equipment that is in use and in stock can be managed within SIMPLer. This allows an operator to manage not just the equipment that is assigned to each customer, but equipment that is available for use for new installs across multiple warehouse locations. Parent-child relationships can be created and maintained automatically, so that the entire hierarchy of the equipment in the network is maintained in SIMPLer.

25 Inventory Management SIMPLer maintains equipment inventory. Equipment can have a status of use, stock or fault : Use: Equipment is currently in service Stock: The warehouse the stock is currently located in Fault: a trouble ticket can be associated with the item to ensure the fault is resolved Record equipment by! IP address! MAC address! Unit value! Purchase Order number! Serial Number etc SIMPLer automatically matches CPE to Parent AP to Tower Complete list of all equipment becomes company Assett Register Bulk upload of equipment via Upload Tool

26 Flexible Reporting Operators can securely connect to the SIMPLer database using an external reporting package such as Crystal Reports, Jasper Reports or another product of their choice. This allows operators to create and run their own complex queries whenever they want. Flexible Reporting Operators can securely connect to the SIMPLer database using an external reporting package such as Crystal Reports, Jasper Reports or another product of their choice. This allows operators to create and run their own complex queries whenever they want.

27 Flexible Reporting SIMPLer retains a full repository of all data. Data is used to create Key Performance Indicators. We can provide credentials for you to be able to securely connect to our database using a thirdparty reporting application. SIMPLer allows an operator to create their own complex reports using any of the data in the SIMPLer database. SIMPLER provides documentation so that the operator knows what each field in the database contains.

28 Hotspot System Hotspot services can be provided using Azotel s optional Hotspot-Ina-Box (HIB), or a MikroTik hotspot controller. Both free and paid services can be provided, with purchased tokens being limited by time and/or data. The portal pages used during the sign-up process can be easily customized with an operator s own images and branding. Hotspot System Hotspot services can be provided using Azotel s optional Hotspot-In-a-Box (HIB), or a MikroTik hotspot controller. Both free and paid services can be provided, with purchased tokens being limited by time and/or data. The portal pages used during the sign-up process can be easily customized with an operator s own images and branding.

29 Hotspot System Hotspot service is supported via our own Hotspot-In-A-Box (HIB) or MikroTik RouterBoards. Ability to define tokens based on time and/or data limits. Ability to provide free trial service for limited time periods Statistics on hotspot and token usage, to help refine service offerings. Customers can purchase new tokens via End User Portal. Hotspot portal pages can be customised with operator branding.

30 Customer Relationship Management Azotel s SIMPLer platform manages all of the data for a customer, or potential customer, from start to finish. This is presented in a user friendly, easy to navigate interface, which means that the required information is always quickly and easily accessible. The platform also provides integrated trouble ticketing and sales tracking systems. Operators can also add their own custom fields to the customer record, and attach files of any type. Billing and Payment Processing Multiple payment methods are supported, including automatic payments via direct debit, e-checks and credit cards. Interfaces to the most common payment gateways are available, including Authorize.Net, IP Pay, Moneris, Realex, PayPal and Payment Express. Usage-based billing is supported, which allows subscribers to be charged based on the amount of data that they use. An integrated debtors ledger and numerous financial reports are also available. Auto Notification, Throttling and Disconnect SIMPLer can monitor subscribers who have invoices which are overdue, and/or subscribers who have exceeded their weekly or monthly data cap. When pre-defined thresholds are exceeded, the affected subscribers can be automatically notified, throttled (so that they remain online, but the speed of their connection is reduced) or disconnected Network Monitoring SIMPLer monitors the health of the network, and identifies any equipment that is unreachable. When this happens, alerts can be sent via and/or SMS, so that you re notified of potential problems immediately. SIMPLer also provides usage graphs for individual customers and equipment, and many other diagnostic tools and statistics. End-User Portal The End-User Portal provides end customers with online access to information about their account. Customers can view and edit their account details, payment method and equipment details, can see their current balance and previous invoices, make electronic payments, purchase hotspot tokens, view their data usage, run a speed test, and more. Mapping and Coverage Checking The positions of all of your customers can be overlaid on both Google Maps and Google Earth, so you can see their locations graphically. This allows operators to identify clusters of potential customers in areas where they do not currently provide coverage. An integrated coverage checker is also available, which determines whether line-of-sight is available from an access point to a potential customer taking into account the terrain in between. Bandwidth Management The optional WISP-In-a-Box (WIB) provides bandwidth management and traffic shaping capabilities. Customers can be grouped into buckets with pre-defined uplink and downlink speeds and contention ratios, with the WIB managing traffic to ensure that customers remain within their allocation. Peer-to-Peer traffic can also be restricted. Dispatch, Installation and Provisioning SIMPLer automates as many of the steps required to provision a new customer as possible, thereby simplifying the process that the installer goes through and eliminating possible causes of error. It also provides a graphical scheduling facility based on Google calendars for installs and repairs, which includes the ability to send daily notifications to each installer outlining their tasks for the following day. Inventory Management Details of equipment that is in use and in stock can be managed within SIMPLer. This allows an operator to manage not just the equipment that is assigned to each customer, but equipment that is available for use for new installs across multiple warehouse locations. Parent-child relationships can be created and maintained automatically, so that the entire hierarchy of the equipment in the network is maintained in SIMPLer. Flexible Reporting Operators can securely connect to the SIMPLer database using an external reporting package such as Crystal Reports, Jasper Reports or another product of their choice. This allows operators to create and run their own complex queries whenever they want. Hotspot System Hotspot services can be provided using Azotel s optional Hotspot-Ina-Box (HIB), or a MikroTik hotspot controller. Both free and paid services can be provided, with purchased tokens being limited by time and/or data. The portal pages used during the sign-up process can be easily customized with an operator s own images and branding.

31 Most operators focus on Re-inventing the Wheel SIMPLer operators are enabled to focus on business SIMPLer operators have consistently reduced costs SIMPLer operators produce more profits SIMPLer operators develop a saleable business SIMPLer operators have a tangible exit SIMPLer operators create sustainable businesses

32 Data Consolidation

33 The one that did NOT use Azotel In-house built systems Staff of up to 75 Focus on Network Development 6000 CPE s Deployed Invoicing 3000 Subscribers Zero Control Debtors Disaster Sold for 10% of Capital Value

34 Competitive Advantage Rollout Time Capital Cost - Core Network (Ratio) Operating Cost (Ratio) Customer Care Flexibility and Agility Reliability Research and Development Risk Competitors 4 Months 30 Days Ad-Hoc Poor Variety of Equipment None High SIMPLer Professional Greatly Enhanced Standard Included Low Investor Attraction Low / Medium Very High Exit Potential Exit Medium Very High

35 Technical Deployment Options Bridged Networks Flat Routed Radius Networks

36 Bridged Network Deployment Flat / Routed Operation / Business Support Core Network Access Network Accessibl e from anywher e. Hosted: Located in our data center. Or Dedicated: Located in operator s own data center. SIMPLer Server WIB (WISP-In-a- Box) WIB performs access control and bandwidth Management

37 Radius Network Deployment Operation / Business Support Core Network Access Network Accessibl e from anywher e. SIMPLer Server RADIUS Server 3 rd party bandwidth manager supporting RADIUS.. NAS Server

38 Access Network - Technology agnostic Accessibl e from anywher e. SIMPLer Server and RADIUS Server WIB (WISP-In-a- Box) or RADIUS Server

39 Process Flow Operator Startup

40 Process Flow Operator Startup

41 Value Proposition!!!! Automate your business process end-to-end: By using Azotel s SIMPLer platform, operators are able to benefit from it s many integrated features e.g. 10% more revenue simply by turning on Usage Based Billing. Single Database: Save money by integrating systems and simultaneously eradicate database errors and synchronization issues. Today s Broadband Operators want to (1) Sell More, (2) Reduce Churn, (3) Reduce Costs & Headcount, (4) Eliminate Bad Debt and (5) automate. Azotel SIMPLer does all 5 simply. Enhance sale value of your business by 20%: Operators who run on SIMPLer readily attract buyers, for a premium. Likewise, SIMPLer is the choice platform for Network Aggregators.

42 Vision Statement With in excess of 105 Operators across 22 countries, Azotel sets the global Business and Operational Support System (B/OSS) standard for the Wireless Broadband Industry

43 Current Deployments

44