Managed Voice Services

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1 Managed Voice Services A Solution That Offers Best of Both Worlds White Paper

2 2 Everyone knows the world is going digital and the world of business telephone solutions is no different. Voice-over-IP (VoIP) technology represents the future of voice communications because it enables companies to operate more efficiently by using high productivity features in combination with a low cost infrastructure. Given today s challenging economy, doing more with less is not only smart, it s essential. All of the telephone equipment, system software, network resources, and carrier services related to the operation of your phone service are provided and supported by Whaleback Systems and its partners. However, VoIP technology can be difficult to deploy with the level of service quality and reliability required by most business environments. Inexpensive hosted VoIP solutions provide only best-effort service quality and operating your own IP-based PBX over a network infrastructure designed to carry voice traffic is both costly and complicated. So when it s time to upgrade or replace your business telephone system with a solution based on VoIP technology, how does a small to mid-sized company effectively choose between an inferior hosted VoIP service and an expensive in-house system? The answer can be found in a third alternative Managed Voice Services from Whaleback Systems. This approach provides the business owner with a solution that delivers the best of both worlds. A Managed Voice Service combines the simplicity of a hosted solution with the quality you expect from a sophisticated in-house phone system using a private IP network. A Managed Voice Service is cost-effective. For a flat monthly fee, your company will realize the benefits of an all inclusive voice service designed to meet your specific requirements allowing you to modernize your phone system and control your expenses at the same time. All of the telephone equipment, system software, network resources, and carrier services related to the operation of your phone service are provided and supported by Whaleback Systems and its partners. Think of us as your very own telecommunications department. Whaleback Systems is a one-stop source for supporting all of your voice communications needs. We are an industry leading provider of communications services to communities across the country. Whaleback is a pioneer in the development of premise-based IP telephony technology and VoIP quality management systems and we have developed an award-winning IP telephony solution that combines advanced features and state-of-the-art equipment with unparalleled service quality at an affordable price.

3 3 A Service Designed for Quality and Availability The CrystalBlue Managed Voice Service is designed from the ground up to deliver high service quality and continuous availability. The architecture is a unique blend of premise-based IP-PBX systems and centralized service quality management. Installing an IP-PBX on the customer premise allows Whaleback to uniquely customize the system configuration for each customer while centralized management systems remotely monitor the health and performance of each location from the Whaleback Network Operations Center (NOC). This premise based approach provides local survivability. In the event of a major system outage, your voice traffic will be re-routed to an alternate co-location facility to ensure uninterrupted service. And with OrcaVision, Whaleback s sophisticated Voice Quality Management System (VQMS), potential problems with voice quality are detected and corrected before they impact the quality of the telephone service experienced by your employees or your customers.

4 4 Simple and Flexible Service Plans We have created bundles that make it easy for you to select the best service plan for the different kinds of telephone users in your business. Four usage plans accommodate the needs of light, average, above average and heavy users of the phone service. Each plan has a flat-rate fee that is priced to reflect their individual level of use. These usage plans are available with a basic or enhanced class of service. The basic class of service is for users who require the most commonly used features for their phone service. The enhanced class of service is for users who require more advanced features. By selecting a usage plan and class of service that is appropriate for each user, your company will only pay for the level of service that is needed. As a result, you will be providing a state-of-the-art IP telephony solution for your business and controlling expenses at the same time. For Some Users, Basic Service is Plenty When you sign up for the basic class of service, you are actually getting a rich assortment of the most common features found in modern IP-Telephony system. Basic services include familiar Key System Unit (KSU) features, general PBX platform services, call processing features and a suite of station management services for each user. The following table is a partial list of basic features and services. Other Users Will Benefit from Enhanced Services When you sign up for the enhanced class of service, you are adding high productivity tools to the basic service bundle. One enhanced service is Road Warrior Mobility and is provided by a duplicate extension used in conjunction with a Mac or PC based soft phone. This allows your employees to stay connected while on the road or away from the office. A duplicate extension can also be use to provide a home office telephone for managers, weekend workers and telecommuters. Remote extensions can make or receive calls just like standard office extensions and

5 5 can place calls with 3-digit dialing to any other phone on your managed voice service. A second enhanced service is Unified Messaging. Your employees will be more productive and responsive to customers with all of their voice mail and IP fax correspondence forwarded to their inbox. This flexibility allows them to respond to messages from customers and co-workers from any location with an Internet connection. The third enhanced service included in this bundle is an audio and web Conference Bridge so your employees can hold more meetings with more customers via the phone or the web resulting in big savings on travel expenses. A Quality Service Deserves Quality Equipment Whaleback has selected and integrated the best IP telephones for its Managed Voice Service. A family of executive multi-line phones is available to meet the needs of any business environment from the warehouse to the office cubicle to the board room. IP-Phones range from simple two-line handsets to more elaborate six-line executive speaker phones with high definition (HD) voice. Regardless of the equipment you select for use with your Managed Voice Service, Whaleback and its service partners will maintain them for the life of your service agreement. Join the Whaleback Family We hope your company decides to become one of the many satisfied customers of our Managed Voice Service. Together Whaleback Systems and its premier partners are ready and able to provide your business with the industry s most advanced features and highest service quality for many years to come. You will be choosing the best business telephone solution available anywhere. So let us focus on what we do best by managing your phone service and you will have more time to focus on what you do best managing your business.

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