SCOPE OF WORK. b) Software related to the items stated above, including HP OpenView.
|
|
- Dominic West
- 8 years ago
- Views:
Transcription
1 SCOPE OF WORK The stated mission of The University of Texas M. D. Anderson Cancer Center ( M. D. Anderson ) is to "Eliminate cancer and allied health problem throughout Texas, the nation, and the world by developing and maintaining integrated programs in patient care, research, prevention, and education M. D. Anderson is looking for a non-exclusive agreement with a full service supplier of HP equipment, services, and maintenance. M. D. Anderson does acknowledge that systems are far more complex and before-sale support is critical to ensure the correct configuration, performance, and support. General Requirements Please indicate in your response if your company is capable of meeting the individual requirements listed below. M. D. Anderson is interested in working with a full-service HP supplier for the following: a) Acquisition of new Hewlett Packard (HP) ProLiant servers, HP Storage Systems including MSA and EVA Series, HP (and Cisco MDS) SAN switching equipment, HP tape library hardware, and any other applicable HP hardware such as racks, server cabinets, UPS, server parts (e.g. disk drives, memory) and related products. b) Software related to the items stated above, including HP OpenView. c) Supplies related to items stated above, including tapes, cleaning cartridges, etc. d) Coordination (presale configuration assistance, facilities evaluations, delivery/installation/testing coordination) of activities related to products identified above. e) Web portal for selecting and configuring systems, generating quotes, and tracking orders and shipments. Please supply a list of the services provided on your customer service web portal. Will your company provide temporary access to the portal for evaluation purposes? Are there any fees associated with web portal access? 1
2 f) The supplier must tag each server with a M. D. Anderson provided asset tag as defined by institutional procedures. Please describe the process currently used by your company for asset tagging. What are the costs for asset tagging? Are there any other tagging technologies provided by your company (i.e. RFID solutions, BIOS tagging) g) On-site technical support (maintenance, troubleshooting, and configuration) of same products. Briefly describe the resources available for on-site technical support. h) Hardware and software extended warranties and/or maintenance contracts of existing and products acquired under proposed agreement. i) Ability to integrate hardware to conform to M. D. Anderson assembly and configuration standards. Please describe your company s process for assembly and configuration and customization of hardware. Please describe any costs for assembly and configuration. j) Ability to load M. D. Anderson standard software images (e.g., Windows, Linux, etc.). Please describe your company s process for loading customer-specific standard software images. Are there any costs related to loading images on to servers? Please describe any unique processes and associated costs with your company s ability to help manage the M. D. Anderson standard software image (i.e., patches, virus updates, etc.) k) Implementation services as needed of products mentioned above. Warranty / Maintenance a) All new equipment purchased from supplier must carry a full new equipment warranty. b) M. D. Anderson must be able to continue existing maintenance agreements for existing HP equipment and software, and must be able to renew such agreements through the selected supplier. c) Ability to purchase HP branded Care Packs to upgrade or extend the standard 3-year warranty. 2
3 Environmental a) The supplier must work with M. D. Anderson to review the current facility environment (e.g., power, cooling, etc.) to ensure HP's specifications are met. Delivery and Installation a) Supplier will work with M. D. Anderson to minimize interruptions from installations and upgrades to on-going operations. b) Supplier will work with M. D. Anderson on off-shift (nights and weekends) activities, when applicable and necessary. c) Supplier will be involved in the following tasks related to dock management including: Communicate expected arrival Ensure dock availability and capacity Secure dock storage, if needed d) Describe any fees for shipping product e) Describe process and any related fees for returning product. Availability and Performance The availability and response time of M. D. Anderson systems are the critical performance factors in our environment. M. D. Anderson has a published goal of 99.8% availability for systems described herein, which must be operational 164 hours per week. M. D. Anderson is committed to internal response time for online transactions of less than one second. a) Supplier will provide published reliability data from HP (or 3rd party evaluators) on any equipment proposed to M. D. Anderson, upon request. b) Supplier will provide published performance data from HP (or 3rd party evaluators) on any equipment proposed to M. D. Anderson, upon request, including such information as I/O rates, paths available, internal architecture, and any other pertinent information. c) Supplier will assist in the analysis and recommendation of redundant systems at the request of M. D. Anderson. 3
4 d) Supplier must have specialists certified on equipment ordered under the agreement (for pre-sale assessments, implementation services, etc., as needed by M. D. Anderson). e) Supplier will assist M. D. Anderson in evaluating existing methodologies for performance management and/or specifying (and implementing, if applicable) new performance management tools. Support a) Supplier must offer HP branded hardware (and related software) maintenance support 24 hours a day, seven days a week, with a four hour maximum response time on any problem designated by M. D. Anderson as being critical. b) "Response time" is defined as the time between receipt of a call by Supplier's designated representative or answering service and the arrival of qualified maintenance personnel at the M. D. Anderson computer center. c) M. D. Anderson will determine the need for and when appropriate, make allowances for exceptional circumstances such as extreme weather conditions, natural disasters, etc. d) Supplier (or HP) shall submit a complete Malfunction Report to M. D. Anderson for each maintenance call. This Malfunction Report shall include as a minimum, the following information: 1. Date and Time Notified 2. Date and Time of Arrival 3. Type and Model of Device 4. Description of Malfunction 5. Date and Time Device was made Operational e) Supplier (or HP) should stock spare parts in the Houston area as agreed upon by both parties. f) Supplier agrees to have one or more hardware (and associated software) maintenance personnel participate in problem status meetings when equipment or services provided by that vendor will be discussed. g) Supplier must have the ability to provide technical resources to M. D. Anderson for projects outside the normal maintenance scope. Such projects could include upgrades, performance tuning, new implementations, etc. 4
5 h) Supplier will have access to full-time HP Services resources in the Houston area, as well as any other needed resource from across the United States. Executed maintenance contracts will also provide M. D. Anderson with dedicated technical resources from HP via the telephone and the Internet. i) Supplier must have the ability to utilize remote monitoring and troubleshooting tools. j) Supplier must have the ability to make technical staff available to M. D. Anderson for troubleshooting hardware (and software) issues on an "as needed" basis, as well as provide for dedicated HP specialists being available on the phone in the computer room for needed assistance. References a) Please provide references for resources that would be assigned to the account. b) Supplier shall provide a list of hospitals and university medical centers for which they have provided the intended support services. Education and Training a) Supplier must provide or otherwise arrange for training on the operation of the proposed equipment for its Data Center Operations and Technical Services and/or others, as appropriate. M. D. Anderson shall define the needed scope and depth of such training, in partnership with the Supplier. Indicate whether training will be conducted by your company or a third party. If by a third party, please list the training companies your company has utilized in the past. b) Supplier can arrange frequent technology refresh briefings, inviting HP and other applicable technology partners to do seminars and training for M. D. Anderson Cost/Fee Schedule a) Supplier shall reduce prices accordingly should prices for the equipment, maintenance or services are reduced after submitting the specification for products. b) Supplier will ship all items FOB Destination, unless otherwise stated beforehand and approved by M. D. Anderson. c) Supplier will include any applicable installation charges as a separate line item. 5
6 Other Services Offered by Vendor to MDACC a) Supplier will identify any other vendor provided services which are being offered under this proposal that may be of additional benefit to MDACC. Any costs associated with such services (beyond that listed within this Scope of Work) must be detailed by the Supplier in the Cost/Fee Schedule. Any services provided by the Supplier to M. D. Anderson at no cost should be explicitly listed. 6
EXHIBIT B SOFTWARE SUPPORT SERVICES
1. SCOPE EXHIBIT B SOFTWARE SUPPORT SERVICES This Exhibit B sets forth the terms and conditions under which SevOne will provide Software support services purchased by Customer pursuant to the Agreement
More informationHow To Run A Hosted Physical Server On A Server At Redcentric
REDCENTRIC HOSTED PHYSICAL SERVER SERVICE DEFINITION SD027 V1.6 Issue Date 01 July 2014 1) OVERVIEW The Hosted Physical Server service (HPS) offers dedicated off-site server resource located within an
More information1. Introduction. City of Lodi RFQ for Data Center Equipment Refresh Page 1
City of Lodi REQUEST FOR QUOTE Data Center Infrastructure Distributed Network Core Storage Area Network Blade Server Environment Response due Date & Time February 24 th, 2016 3:00 p.m. (PST) SUBMIT RESPONSES
More informationHP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S.
HP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S. HP Care Pack Services Technical data HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support
More informationHP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S.
HP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S. HP Care Pack Services Technical data HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support
More informationCertification: HP ATA Servers & Storage
HP ExpertONE Competency Model Certification: HP ATA Servers & Storage Overview Achieving an HP certification provides relevant skills that can lead to a fulfilling career in Information Technology. HP
More informationQuickSpecs. Models HP QMH2672 16Gb Fibre Channel Host Bus Adapter 710608-B21. HP QMH2672 16Gb FC HBA for BladeSystem c-class.
Overview The QMH2672 16Gb FC HBA is a dual channel Fibre Channel mezzanine card that provides reliable, high-performance connectivity at 8Gb/s or 16Gb/s. This is a Type A mezzanine card for HP BladeSystem
More informationQuickSpecs. What's New HP 3TB 6G SAS 7.2K 3.5-inch Midline Hard Drive. HP SAS Enterprise and SAS Midline Hard Drives. Overview
Overview Serial Attached SCSI (SAS) provides a superior storage solution. With some storage requirements escalating and others becoming more complex, factors such as flexibility, performance, increased
More informationHP Hardware Support Onsite 6-Hour Call-to-Repair Service
HP Hardware Support Onsite 6-Hour Call-to-Repair Service HP Care Pack Services HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support specialists who will
More informationQuickSpecs. What's New HP 1.2TB 6G SAS 10K rpm SFF (2.5-inch) SC Enterprise 3yr Warranty Hard Drive
Overview Serial Attached SCSI (SAS) provides a superior storage solution. With some storage requirements escalating and others becoming more complex, factors such as flexibility, performance, increased
More informationHP Hardware Support Onsite Service - U.S.
HP Hardware Support Onsite Service - U.S. HP Care Pack Services Technical data This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve
More informationHP Support Plus Service
HP Support Plus Service HP Care Pack Services HP Support Plus Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure.
More informationU7896E - HP 4y NextBusDay Onsite HE Desktop HW Supp
U7896E - HP 4y NextBusDay Onsite HE Desktop HW Supp Summary HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve
More informationHP Hardware Support Onsite Call-to-Repair Service
HP Hardware Support Onsite Call-to-Repair Service HP Care Pack Services Technical data HP Hardware Support Onsite Call-to-Repair Service provides an IT manager with a team of support specialists who will
More informationLHRIC Network Support - Additional Service Features
LHRIC Network Support - Additional Service Features It is important to note that costs associated with LHRIC Network Support service not only cover an on-site support engineer but also include a number
More informationQuickSpecs. Models HP ProLiant Storage Server iscsi Feature Pack. Overview
Overview software adds iscsi target functionality to Server devices designed for small and medium businesses, enterprise departments and branch offices, and other environments wishing to implement low-cost
More informationHow To Manage A Shared Server Management Service At Texas Tech University
TOSM Shared Server Management Memorandum of Understanding DOCUMENT REVISION HISTORY: 6/12/2015 Replaced Red Hat Linux with Oracle Linux 6/17/2015 Item 7.4, a single 1gb network connection per server is
More informationHow to register. Who should attend Services, both internal HP and external
mm Servicing HP Rack and Tower Server Solutions - Rev 12.31 Course data sheet Certification: Exam(s): The Learning Center: Format: Recommended Duration: How to register HP ATP - Rack and Tower Server Solutions
More informationLicense management service
License management service Service definition License Management Service is a service provided by HP Software Licensing & Management Solutions, which allows enterprise customers to effectively monitor
More informationExhibit to Data Center Services Service Component Provider Master Services Agreement
Exhibit to Data Center Services Service Component Provider Master Services Agreement DIR Contract No. DIR-DCS-SCP-MSA-002 Between The State of Texas, acting by and through the Texas Department of Information
More informationHow To Write An Article On An Hp Appsystem For Spera Hana
Technical white paper HP AppSystem for SAP HANA Distributed architecture with 3PAR StoreServ 7400 storage Table of contents Executive summary... 2 Introduction... 2 Appliance components... 3 3PAR StoreServ
More informationHP Hardware Support Onsite 6-Hour Call-to-Repair Service HP Customer Support Contractual Service Package
HP Hardware Support Onsite 6-Hour Call-to-Repair Service HP Customer Support Contractual Service Package Technical data HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with
More informationExhibit to Data Center Services Service Component Provider Master Services Agreement
Exhibit to Data Center Services Service Component Provider Master Services Agreement DIR Contract No. DIR-DCS-SCP-MSA-002 Between The State of Texas, acting by and through the Texas Department of Information
More informationHP ConvergedSystem 900 for SAP HANA Scale-up solution architecture
Technical white paper HP ConvergedSystem 900 for SAP HANA Scale-up solution architecture Table of contents Executive summary... 2 Solution overview... 3 Solution components... 4 Storage... 5 Compute...
More informationFPO. LifeSize Assurance Maintenance Services. Description of Services. Table of Contents. LifeSize Assurance Maintenance Services 2
LifeSize Assurance Maintenance Services Description of Services FPO Table of Contents LifeSize Assurance Maintenance Services 2 Overview of LifeSize Limited Warranty 3 Customer Support Services 4-5 Software
More informationNOTICE: This publication is available at: http://www.nws.noaa.gov/directives/
Department of Commerce National Oceanic & Atmospheric Administration National Weather Service NATIONAL WEATHER SERVICE INSTRUCTION 30-2113 December 14, 2014 Maintenance, Logistics and Facilities Systems/Equipment
More informationOracle Hardware and Systems Support Policies Effective Date: 22-April-2011 OVERVIEW Unless otherwise stated, these Hardware and Systems Support Policies apply to technical support for all Oracle server
More informationInformation Services hosted services and costs
Information Services hosted services and costs 1. Overview Information Services (I.S.) has provided a popular hosting service for specialized departmental servers for many years. Servers hosted by I.S.
More informationInstalling SBS2003 Service Pack 1 Version 1.03
Installing SBS2003 Service Pack 1 Version 1.03 Need to Know TM Microsoft Small Business Server 2003 now has Service Pack 1 available. This document details how to install that service pack onto servers.
More informationIBM Total Storage Virtual Tape Server Storage Solution Provides Exceptional Function, Scalability, Attachment, Availability, and Performance
Exam : 000-670 Title : IBM Total Storage Virtual Tape Server Storage Solution Provides Exceptional Function, Scalability, Attachment, Availability, and Performance Version : DEMO 1 / 10 1.A customer named
More informationProducts and Services
Products and Services Canvas Systems is the largest global independent reseller of refurbished server hardware, with over 13 years of experience within the industry. With over 50 million worth of new and
More informationUniversity of Central Florida Class Specification Administrative and Professional. Network Operations Manager (Enterprise)
Network Operations Manager (Enterprise) Job Code: 2552 Manage enterprise networks. Oversee the monitoring, testing, and trouble shooting of all network components (network software and hardware and network
More informationHP StorageWorks Modular Smart Array 1000 Small Business SAN Kit Hardware and Software Demonstration
Presenter Name/Title: Frank Arrazate, Engineering Project Manager Hardware Installation Hi, my name is Frank Arrazate. I am with Hewlett Packard Welcome to the hardware and software installation session
More informationHP Foundation Care Service
Technical data HP Foundation Care Service HP Services HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability
More informationOffice of Information Technology Hosted Services Service Level Agreement FY2009
Application Name: Application Agreement Start Date: 07/01/08 Customer Name: Customer Agreement Renewal Date: 06/30/09 SLA Number: HSxxxFY09A Service Description: This document describes the technical support
More informationSentinel Platform/Managed IT Services Agreement Page 1 of 6. 1. Term of Agreement
Page 1 of 6 1. Term of Agreement This Agreement between, herein referred to as Client, and Word of Mouth Computers and Electronics, LLC hereinafter referred to as Service Provider, is effective on the
More informationmanaged servers - why choose a managed service provider?
managed servers - why choose a managed service provider? Do you have the highest levels of security, redundancy, reliability, infrastructure and technical expertise necessary to operate your Internet operations?
More informationManaged Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043
Managed Services Agreement Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 SERVICE DESCRIPTIONS By purchasing these Services from Hilliard Office
More informationHP Server Console Switch with Virtual Media Overview
Overview HP's Server Console Switch with Virtual Media is a key component in managing the data center. Connections for two local consoles (a console represents one keyboard, monitor and mouse) allow access
More informationThe Service Provider will monitor the VM for the Customer and provide notifications on an opt in basis, which is strongly recommended.
Virtual Machine Service Level Agreement 1. Agreement This agreement is to define Virtual Server Collocation services provided to a Customer. Typically, services definitions include hours, availability,
More informationDISASTER RECOVERY PLAN
DISASTER RECOVERY PLAN Section 1. Goals of a Disaster Recovery Plan The major goals of a disaster recovery plan are: To minimize interruptions to normal operations. To limit the extent of disruption and
More informationVirtual Server Hosting Service Definition. SD021 v1.8 Issue Date 20 December 10
Virtual Server Hosting Service Definition SD021 v1.8 Issue Date 20 December 10 10 Service Overview Virtual Server Hosting is InTechnology s hosted managed service for virtual servers. Our virtualisation
More informationSAN TECHNICAL - DETAILS/ SPECIFICATIONS
SAN TECHNICAL - DETAILS/ SPECIFICATIONS Technical Details / Specifications for 25 -TB Usable capacity SAN Solution Item 1) SAN STORAGE HARDWARE : One No. S.N. Features Description Technical Compliance
More informationQuickSpecs. HP 480/277 Volt Solutions. Overview
Overview As the quest for efficiency continues it becomes apparent that what worked in the past needs improvement. More and more data center managers are looking at alternate power plans to distribute
More informationTexas Skyward User Group Conference Skyward Server Management Options Jeffery Thompson
Texas Skyward User Group Conference Skyward Server Management Options Jeffery Thompson Server Management Options Managed Services Overview Secure Cloud Computing (SCC) Hosted Overview OpenEdge Management
More informationHP Care Pack Services
HP Hardware Support Onsite Call-to-Repair Service HP Care Pack Services HP Hardware Support Onsite Call-to-Repair Service provides an IT manager access to a team of HP support specialists who will quickly
More informationServer Operations Managed Servers Service Level Agreement (SLA)
Server Operations Managed Servers Service Level Agreement (SLA) Overview The goal of this SLA is to delineate responsibilities, communication paths, and other details surrounding server support provided
More information21 st Century Campus Network Responsibility Matrix 5/26/10
Definitions: DoIT Standards This column details the minimal configuration, which DoIT has defined in order to provide a campus-wide standard level of service. Departments may request services, which exceeds
More informationQuickSpecs. HP Smart Array 5312 Controller. Overview
Overview Models 238633-B21 238633-291 (Japan) Feature List: High Performance PCI-X Architecture High Capacity Two Ultra 3 SCSI channels support up to 28 drives Modular battery-backed cache design 128 MB
More informationHP PC Helpdesk Service
HP PC Helpdesk Service HP Care Pack Services Technical data HP PC Helpdesk Service gives professionals in small and medium-sized businesses access to advice and assistance for popular software applications,
More informationQuickSpecs. HP SATA Hard Drives. Overview
QuickSpecs Overview HP SATA drives are designed for the reliability and larger capacities demanded by today's entry server and external storage environments. The SATA portfolio is categorized into two
More informationIntroduction to Microsoft Small Business Server
Summary The aim of this article is to present some basic information about Small Business Server 2003 and how it can fit in with your business. Topics What is Small Business Server? (also known as SBS)
More informationInformation Technology Services
Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,
More informationSymantec NetBackup OpenStorage Solutions Guide for Disk
Symantec NetBackup OpenStorage Solutions Guide for Disk UNIX, Windows, Linux Release 7.6 Symantec NetBackup OpenStorage Solutions Guide for Disk The software described in this book is furnished under a
More informationQuickSpecs. HP SATA Hard Drives. Overview
QuickSpecs Overview HP SATA drives are designed for the reliability and larger capacities demanded by today's entry server and external storage environments. The SATA portfolio is categorized into two
More informationHP2-T25: SERVICING HP RACK AND TOWER SERVER SOLUTIONS
HP2-T25: SERVICING HP RACK AND TOWER SERVER SOLUTIONS ISS & BCS Exam preparation guide HP2-T25: SERVICING HP RACK AND TOWER SERVER SOLUTIONS ISS & BCS Exam preparation guide Overview Requirements for successful
More informationProduct and Services Agreement BT Conferencing Maintenance Service Schedule
Product and Services Agreement 1. DEFINITIONS The following definitions shall apply, in addition to those in the General Terms and Conditions of the PSA. Ancillary Devices BT Authorized Service Representative
More informationHP StorageWorks Data Protection Strategy brief
HP StorageWorks Data Protection Strategy brief Your business depends on IT more than ever before. The availability of key application services and information is critical to maintain business processes,
More informationApplication Deployment Experts
Application Deployment Experts Introduction UNICOM Engineering, a UNICOM Global company, is a leading provider of purpose-built application platforms and lifecycle deployment services for software developers
More informationServices that will be provided to the City include:
The City is requesting proposals from qualified professional network support firms for Information Technology Support Services. The qualified vendor will enable the City to improve and maintain Information
More informationC I T Y O F W E S T L I N N
C I T Y O F W E S T L I N N JOB DESCRIPTION Job Title: NETWORK AND COMPUTER SYSTEMS ADMINISTRATOR GENERAL FUNCTION: Position has direct responsibility for the administration of the City s entire network
More informationIDEXX Cornerstone* Practice Management System SUPPORT SERVICES AGREEMENT
This Cornerstone Customer Support Services Agreement, which includes the Support Services General Terms and Conditions, describes support services for your Cornerstone* Practice Management System and related
More informationHP Data Replication Solution Service for 3PAR Virtual Copy
HP Data Replication Solution Service for 3PAR Virtual Copy HP Care Pack Services Technical data HP Data Replication Solution Service for 3PAR Virtual Copy provides implementation of the HP 3PAR Storage
More informationEVIDENCE LIBRARY SOFTWARE MAINTENANCE PLAN
EVIDENCE LIBRARY SOFTWARE MAINTENANCE PLAN TERMS AND CONDITIONS Your WatchGuard Software Maintenance Plan for Evidence Library (herein referred to as the Software Maintenance Plan ) is governed by these
More informationSAN Conceptual and Design Basics
TECHNICAL NOTE VMware Infrastructure 3 SAN Conceptual and Design Basics VMware ESX Server can be used in conjunction with a SAN (storage area network), a specialized high speed network that connects computer
More informationSymantec NetBackup Vault Operator's Guide
Symantec NetBackup Vault Operator's Guide UNIX, Windows, and Linux Release 7.5 Symantec NetBackup Vault Operator's Guide The software described in this book is furnished under a license agreement and may
More informationSTANLEY HEALTHCARE SUPPORT POLICY
STANLEY HEALTHCARE SUPPORT POLICY The following describes the Support which Stanley Healthcare or an authorized Stanley Healthcare third party partner (collectively Stanley Healthcare ) provides to Buyer
More informationAn Enterprise Backup Solution for GOES Operations Ground Equipment (OGE) and Spacecraft Support Ground System (SSGS)
J11. 91 st American Meteorological Society (AMS) Annual Conference An Enterprise Backup Solution for GOES Operations Ground Equipment (OGE) and Spacecraft Support Ground System (SSGS) Abhishek Agarwal
More informationHP Storage Virtual Volume Design and Implementation Service
HP Storage Virtual Volume Design and Implementation Service HP Care Pack Services Technical data Proper configuration of storage hardware is crucial to help improve the effectiveness of your storage devices.
More informationi. Maintenance of the operating system, applications, content on the server, or fault tolerant network connections
Physical Co-location Service Level Agreement 1. Agreement This agreement is to define Physical Server Co-location services provided to a Customer. Typically, service definitions include hours, availability,
More informationREQUEST FOR PROPOSAL STORAGE AREA NETWORK SOLUTIONS FOR THE PARK CITY SCHOOL DISTRICT RFP # 032612
REQUEST FOR PROPOSAL STORAGE AREA NETWORK SOLUTIONS FOR THE PARK CITY SCHOOL DISTRICT RFP # 032612 The Park City School District is soliciting RFP s from qualified professional firms with the intention
More informationBest Practices for Installing and Configuring the Captaris RightFax 9.3 Shared Services Module
WHITE PAPER Best Practices for Installing and Configuring the Captaris RightFax 9.3 Shared Services Module Taking Advantage of Multiple RightFax Servers Sharing a Single Database PREFACE Captaris has created
More informationQuickSpecs. Models HP Server Console Switches
Overview are key components for rack mount implementations (a console represents one keyboard, video monitor, and mouse (KVM) attached to a server). The family of allows multiple servers in a rack to be
More informationHP Storage Data Migration Service
HP Storage Data Migration Service HP Data Center Services Technical data The HP Storage Data Migration Service transfers your designated information to target storage device technologies across a data
More informationCity of Bismarck, ND Maintenance and Support for Mitel 3300 Voice System. Request for Proposal (RFP)
City of Bismarck, ND Maintenance and Support for Mitel 3300 Voice System Request for Proposal (RFP) May 11th, 2010 Request for Proposal Maintenance and Support for: Mitel 3300 Voice System Date Issued:
More informationC I T Y O F W E S T L I N N
C I T Y O F W E S T L I N N JOB DESCRIPTION Job Title: DESKTOP TECHNICIAN II GENERAL FUNCTION: Position is responsible for: 1) providing administration and support for all City desktop and peripheral hardware,
More informationHP StorageWorks Entry-level Enterprise Backup Solution
HP StorageWorks Entry-level Enterprise Backup Solution Executive summary... 2 Business needs... 3 Solution design and design rules... 4 Assumptions... 4 Array... 4 Tape... 5 Fibre Channel infastructure...
More informationVMWARE VSPHERE 5.0 WITH ESXI AND VCENTER
VMWARE VSPHERE 5.0 WITH ESXI AND VCENTER CORPORATE COLLEGE SEMINAR SERIES Date: April 15-19 Presented by: Lone Star Corporate College Format: Location: Classroom instruction 8 a.m.-5 p.m. (five-day session)
More informationUnitrends, Inc. Software and Hardware Support Handbook
1 Unitrends, Inc. Software and Hardware Support Handbook Overview This Customer Support Handbook details support services, contact information and best practices for contacting Unitrends Support to ensure
More informationHP DDR4 SmartMemory Is finding reliable DRAM memory for your HP ProLiant Server series in your data center a major challenge?
Overview Is finding reliable DRAM memory for your HP ProLiant Server series in your data center a major challenge? When you choose HP SmartMemory you get the same high quality, reliability, and confidence
More informationHillstone Customer Service Overview
Hillstone Customer Service Overview www.hillstonenet.com TWNO: SW-KB-UNI-EN-V1.7-Y15M11 Service and Support Hillstone Customer Service Overview The Hillstone Service and Support is designed to help our
More informationSTATEMENT OF WORK LOS ANGELES COUNTY DEPARTMENT OF REGISTRAR-RECORDER/COUNTY CLERK. System Center Configuration Manager.
STATEMENT OF WORK LOS ANGELES COUNTY DEPARTMENT OF REGISTRAR-RECORDER/COUNTY CLERK System Center Configuration Manager Statement of Work June 19, 2015 1.0 INTRODUCTION The purpose of this document is to
More informationHuawei Enterprise Warranty for Barebone Servers
Huawei Enterprise Warranty for Barebone Servers 2015-07-03 Copyright Huawei 2015. Page 1 of 5 Dear Partner, Thank you for choosing the products and services of Huawei. This document describes the warranty
More informationQuickSpecs. HP IP Console Switch with Virtual Media Overview
Overview HP's IP Console Switch with Virtual Media is a key component in managing the heterogeneous data center and along with the IP Viewer software allows remote access to multiple servers running various
More informationVMware vsphere 5.1 Advanced Administration
Course ID VMW200 VMware vsphere 5.1 Advanced Administration Course Description This powerful 5-day 10hr/day class is an intensive introduction to VMware vsphere 5.0 including VMware ESX 5.0 and vcenter.
More informationICC MANAGED SERVICES can provide maintenance, support, supply and installation on:
www.icc4services.co.uk ICC MANAGED SERVICES offers comprehensive support across the full range of HP, IBM, Sun and Dell systems. We deliver onsite hardware maintenance with a range of service levels and
More informationHP Solid State Drive (SSD) Overview
Overview HP offers a full portfolio of solid state storage solutions in both 3G SATA and 6G SAS interface. The products, based on Single Level Cell (SLC) and Multi Level Cell (MLC) NAND flash technology
More informationTechnical Operations Enterprise Lab for a Large Storage Management Client
Technical Operations Enterprise Lab for a Large Storage Management Client Background Xoriant s client is a large global storage management company with development centers, laboratories and sales offices
More informationComplete Managed Services. Proposal for managed services for the City of Tontitown
Complete Managed Services Proposal for managed services for the City of Tontitown Complete Managed Services Components Windows Server 2008, Windows Server 2012 1. Proactive Maintenance of Server(s) Proactive
More informationChoosing the best architecture for data protection in your Storage Area Network
Choosing the best architecture for data protection in your Storage Area Network Introduction... 2 SAN solution reliability... 2 A controller-based architecture for tape libraries... 3 Advanced features...
More informationHP StorageWorks EBS Solutions guide for VMware Consolidated Backup
HP StorageWorks EBS Solutions guide for VMware Consolidated Backup Executive Summary... 2 Audience... 2 Information not provided... 2 Introduction... 3 HP Enterprise backup environment... 3 Virtual infrastructure...
More informationAPPENDIX 5 TO SCHEDULE 3.3
EHIBIT K to Amendment No. 60 - APPENDI 5 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT APPENDI 5 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT EHIBIT K to Amendment No.
More informationFreedom of Information request 162-13
Freedom of Information request 162-13 I would like to submit a Freedom of Information Request relating to specific a ICT contract(s) for Servers which may include: Server Hardware Server Licensing (Software)
More informationKaren Winter Service Manager Schools and Traded Services 01823 355267 KWinter@somerset.gov.uk
Somerset Services to Education Providers 2014-2015 SOUTHWEST ONE TECHNOLOGY SERVICES Service Provider: Southwest One Service Category: Academy Schools - Chargeable Contact: Karen Winter Service Manager
More informationUpgrading Small Business Client and Server Infrastructure E-LEET Solutions. E-LEET Solutions is an information technology consulting firm
Thank you for considering E-LEET Solutions! E-LEET Solutions is an information technology consulting firm that specializes in low-cost high-performance computing solutions. This document was written as
More informationMicrosoft Deploys EMC SAN for Data Centers and Reduces Costs by 50 Percent
Microsoft Server Product Portfolio Customer Solution Case Study Microsoft Deploys EMC SAN for Data Centers and Reduces Costs by 50 Percent Overview Country or Region: United States Industry: IT services
More informationNetronome Agilio Software Support and Hardware Maintenance User Guide v 1.3
Netronome Agilio Software Support and Hardware Maintenance User Guide v 1.3 1 Table of Contents About This Document... 3 1 Accessing the Netronome Support Team... 4 1.1 Registering with Netronome... 4
More informationIT Sr. Systems Administrator
IT Sr. Systems Administrator Location: [North America] [United States] [Monrovia] Category: Information Technology Job Type: Open-ended, Full-time PURPOSE OF POSITION: Systems Administrators and Engineers
More information