REDCENTRIC HOSTED PHYSICAL SERVER SERVICE DEFINITION

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "REDCENTRIC HOSTED PHYSICAL SERVER SERVICE DEFINITION"

Transcription

1 REDCENTRIC HOSTED PHYSICAL SERVER SERVICE DEFINITION SD027 V1.6 Issue Date 01 July 2014

2 1) OVERVIEW The Hosted Physical Server service (HPS) offers dedicated off-site server resource located within an Redcentric data centre. HPS is designed for maximum availability with the benefits of the hardware being hosted in one of Redcentric's secure and resilient data centres; i.e. in the core of the network. Additional managed services from the Redcentric portfolio can be used to meet specific Customer requirements. Customers can deploy HPS for any given role safe in the knowledge the server is in a secure environment with 24x365 hands and eyes support ) Features HP hardware with configurations to meet specific Customer requirements Servers hosted at established Redcentric secure data centres Server hardware maintenance and 24x7 hardware support Hands and eyes support 1.1.2) Benefits Outsourcing removes the day-to-day burden of maintaining server infrastructure Allows businesses to focus on core business areas Reduces the need to have in-house environmental & hardware engineers Scalable, flexible solutions 1.1.3) Options Flexible server hardware component configurations Additional products from Redcentric s managed service portfolio to complement this service providing network and firewall services, data backup and storage solutions. Page 1 Confidential

3 2) SERVICE DESCRIPTION HPS provides the Customer with a dedicated physical server hosted within an Redcentric data centre. Redcentric builds the server and houses it in a secured rack. The server is then handed over to the Customer who assumes full administrative control and responsibility for the operating system, applications and data. Redcentric will provide technical support for the hardware only, subject to the HPS Service Level below. Redcentric will provide hands and eyes support service, performing some basic tasks that require physical interaction with the server at the request of the Customer. 2.1) FUNCTIONALITY 2.1.1) Hardware A goal of HPS is to operate a consistent fleet of servers based on a single brand and model-range as much as possible. The server hardware default is to utilise HP Proliant DL380 rack mounted servers. Other models within the HP range can be selected to meet specific Customer requirements, such as models supporting more processors, memory or internal disks. Redcentric may change vendor and server type from time to time in order to offer an improved service ) Standard Build Hardware Options The following options are available for each server build: Number of processors Quantity of memory Number and type of hard drives Storage controller and RAID level used Number and type of network interfaces Add-in cards specific to the workload, such as flash, graphics, and so on Redcentric will assist the Customer in selecting the server specification to the workload requirements ) Operating System The Customer must install and support the server operating system. The default is for the Customer to license the operating system. However, Redcentric can provide Microsoft and Red Hat licences via its service provider licence agreements where requested ) Hard Disk Configuration The Customer is required to configure the hard disk redundancy, partitioning and file system configuration during the installation phase. Page 2 Confidential

4 2.1.5) Server Access Customers can have remote access to the server if appropriate wide area communication is deployed. Redcentric will undertake reasonable tasks requiring physical interaction with the server hardware as a hands and eyes service ) Integrated Lights Out (ILO) port The ILO port on the physical server will be made available to the Customer for remote server management. The ILO port can be connected to a customer out of band management network to perform specific functions if required ) Connectivity Default connectivity for HPS provides dual 1Gbps Ethernet ports for Customer network and single 10/100/1000Mbps port for ILO. Internet bandwidth and connectivity to Customer sites are not included with this service as standard but are available from Redcentric as additional optional managed services ) Managed Services Redcentric can provide several other managed services that complement this service; this includes hardware firewalls, virtual servers, corporate network connectivity, data backup and storage ) Hardware (BIOS) Patch Management Critical firmware updates will be implemented under the planned maintenance procedure. Updates will only be applied if the manufacturer advises that a problem can only be addressed by upgrading BIOS firmware ) Software Patch Management Patch Management of the operating system and all applications is the responsibility of the Customer. Redcentric cannot accept any responsibility for the impact on an application or Customer's data as a result of applying (or failing to apply) an update ) 24x7 Monitoring Redcentric does not manage the operating system, or any of the applications running on the hardware, therefore it is not possible to provide pro-active monitoring of the server hardware, operating system or applications. Where configuration is possible, Redcentric will periodically poll a valid, static IP address to offer a basic connectivity test if required by the Customer ) Backup Customers should ensure that the operating system, application configuration and user data is regularly backed up. Redcentric can provide a managed backup service to complement HPS ) Equipment Location Redcentric will provide HPS from equipment hosted within Redcentric s UK data centres. Page 3 Confidential

5 2.2) CUSTOMER DEPENDENCIES The following are Customer Dependencies for HPS. Install, configure, license and manage the operating system and applications used on the hosted physical server 2.3) EXCLUSIONS The following are excluded from the scope of HPS. Reporting on performance metrics Backup or disaster recovery to a second data centre Patching of the operating system or applications Licensing of the operating system or Customer applications Support of the Customer s applications Backup of the Customer s data to a second data centre, unless taken as part of a separate Redcentric service Recovery of the hosted physical server to a second Redcentric data centre, unless taken as part of a separate Redcentric service Page 4 Confidential

6 3) IMPLEMENTATION AND ACCEPTANCE 3.1) HPS IMPLEMENTATION Redcentric will order the hosted physical server equipment on receipt of the customer order. Server hardware is typically built to order and delivered within 4 weeks. Redcentric will then: Rack, connect and power on the hosted physical server Connect the hosted physical server to the agreed networks Configure the hosted physical server ILO port with customer provided IP addresses Upon service activation, the Customer will be able take over the hosted physical server build via the ILO port. The target lead time to complete service delivery is detailed in the table below, for each service element. This is subject to the timescales of delivery of the specific connection mechanism used to connect the Customer to HPS, such as delivery of Ethernet access circuits, NHS network (N3) connection, Internet address allocation via RIPE, firewall configuration, options selected, etc. Service Element HPS Implementation Service Activation Timescales Target completion within 25 working days 3.2) HPS ACCEPTANCE The following are the Acceptance Criteria applicable to HPS: Verify that the primary Customer contact can access the ILO port on the hosted physical server The Customer will need to nominate (pre-installation) and make available an appropriately qualified representative to work with the Redcentric representative during the service delivery. The nominated Customer representative will accept delivery of HPS as a fully commissioned service and sign the service sign-off document and return this to Redcentric. The installation will be carried out between 09:00-17:30, Monday Friday, except where agreed with the Customer. Page 5 Confidential

7 4) SERVICE LEVELS AND SERVICE CREDITS 4.1) SERVICE LEVELS The Service Level applicable to HPS is as follows: Service Level: Availability Measurement Period: Month Service Level Not less than 99.95% 4.2) FLOOR SERVICE LEVEL The Floor Service Level applicable to HPS in respect of Availability shall be 85% in any given Month. 4.3) SERVICE CREDITS The Service Credits applicable to HPS shall be calculated as follows: Where: = S = the number of seconds by which Redcentric fails to meet the Service Level for Availability in the relevant Month C = total Charges payable in respect of HPS for the same Month MS = the total number of seconds in the same month Page 6 Confidential

8

REDCENTRIC MANAGED SERVER SERVICE DEFINITION

REDCENTRIC MANAGED SERVER SERVICE DEFINITION REDCENTRIC MANAGED SERVER SERVICE DEFINITION SD062 V1.4 Issue Date 01 July 2014 1) OVERVIEW The Managed Server service (MSS) provides access to Redcentric s 24x7 support capability, technical skills and

More information

REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION

REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION SD021 V2.2 Issue Date 01 July 2014 1) OVERVIEW Redcentric s Infrastructure as a Service (IaaS) enables the to consume server, storage and network

More information

REDCENTRIC MANAGED EXCHANGE SERVICE SERVICE DEFINITION

REDCENTRIC MANAGED EXCHANGE SERVICE SERVICE DEFINITION REDCENTRIC MANAGED EXCHANGE SERVICE SERVICE DEFINITION SD052 V1.2 Issue Date 01 July 2014 1) OVERVIEW The Redcentric Managed Exchange Service (MEX) is an email messaging service, hosted and managed by

More information

Product Overview. UNIFIED COMPUTING Managed Hosting Compute Data Sheet

Product Overview. UNIFIED COMPUTING Managed Hosting Compute Data Sheet Product Overview Interoute provide our clients with a diverse range of compute options delivered from our 10 carrier-class data centre facilities. Leveraging our extensive and diverse next generation IP

More information

Virtual Server Hosting Service Definition. SD021 v1.8 Issue Date 20 December 10

Virtual Server Hosting Service Definition. SD021 v1.8 Issue Date 20 December 10 Virtual Server Hosting Service Definition SD021 v1.8 Issue Date 20 December 10 10 Service Overview Virtual Server Hosting is InTechnology s hosted managed service for virtual servers. Our virtualisation

More information

Introduction. Price model and service level. Structure of the service

Introduction. Price model and service level. Structure of the service Introduction IP-Only provides a service called Virtual Server in which the customer receives server capacity accessed through IP-Only s communications services. This type of service is also called cloud

More information

Web Drive Limited TERMS AND CONDITIONS FOR THE SUPPLY OF SERVER HOSTING

Web Drive Limited TERMS AND CONDITIONS FOR THE SUPPLY OF SERVER HOSTING Web Drive Limited TERMS AND CONDITIONS FOR THE SUPPLY OF SERVER HOSTING Application of Terms Agreement to these terms requires agreement to Web Drive s Standard Terms & Conditions located online at the

More information

REDCENTRIC MANAGED DATABASE SERVICE SERVICE DEFINITION

REDCENTRIC MANAGED DATABASE SERVICE SERVICE DEFINITION REDCENTRIC MANAGED DATABASE SERVICE SERVICE DEFINITION SD058 V1.3 Issue Date 01 July 2014 1) OVERVIEW The Managed Database Service (MDBS) from Redcentric consists of modular components that allow flexibility

More information

REDCENTRIC ETHERNET SERVICE SERVICE DEFINITION

REDCENTRIC ETHERNET SERVICE SERVICE DEFINITION REDCENTRIC ETHERNET SERVICE SERVICE DEFINITION SD016 V4.1 Issue Date 02 07 2014 1) SERVICE OVERVIEW Redcentric s Ethernet Service is one of the LANnet connectivity options. It is a high quality connectivity

More information

HP VMware ESXi 5.0 and Updates Getting Started Guide

HP VMware ESXi 5.0 and Updates Getting Started Guide HP VMware ESXi 5.0 and Updates Getting Started Guide Abstract This guide is intended to provide setup information for HP VMware ESXi. HP Part Number: 616896-002 Published: August 2011 Edition: 1 Copyright

More information

The Ultimate Business & Enterprise Hosting Solutions. www.radonhosting.com

The Ultimate Business & Enterprise Hosting Solutions. www.radonhosting.com The Ultimate Business & Enterprise Hosting Solutions Radon is for businesses that demand high performance, versatile and scalable solutions. From hosting your Website, Email, Voice, SMS and Business Applications,

More information

Information Services hosted services and costs

Information Services hosted services and costs Information Services hosted services and costs 1. Overview Information Services (I.S.) has provided a popular hosting service for specialized departmental servers for many years. Servers hosted by I.S.

More information

USING GENIE REMOTELY

USING GENIE REMOTELY USING GENIE REMOTELY This document outlines the available options for using Genie in offsite logging mode (Genie single user) or remotely in real-time via a remote desktop (terminal services) connection.

More information

Quick Reference Guide: Server Hosting

Quick Reference Guide: Server Hosting : Server Hosting TABLE OF CONTENTS GENERAL INFORMATION...2 CO-LOCATED SERVER HOSTING...3 DEDICATED SERVER HOSTING...3 MANAGED SERVER HOSTING...4 FREQUENTLY ASKED QUESTIONS...4 1. Will I have root/admin

More information

Virtualization of CBORD Odyssey PCS and Micros 3700 servers. The CBORD Group, Inc. January 13, 2007

Virtualization of CBORD Odyssey PCS and Micros 3700 servers. The CBORD Group, Inc. January 13, 2007 Virtualization of CBORD Odyssey PCS and Micros 3700 servers January 13, 2007 61 Brown Road Ithaca, NY 14850 (607) 257-2410 Document Revision: 2 Last revised: January 13, 2007 Changes are periodically made

More information

Disaster Recovery Checklist Disaster Recovery Plan for <System One>

Disaster Recovery Checklist Disaster Recovery Plan for <System One> Disaster Recovery Plan for SYSTEM OVERVIEW PRODUCTION SERVER HOT SITE SERVER APPLICATIONS (Use bold for Hot Site) ASSOCIATED SERVERS KEY CONTACTS Hardware Vendor System Owners Database Owner

More information

REDCENTRIC MANAGED FIREWALL SERVICE DEFINITION

REDCENTRIC MANAGED FIREWALL SERVICE DEFINITION REDCENTRIC MANAGED FIREWALL SERVICE DEFINITION SD007 V4.1 Issue Date 04 July 2014 1) SERVICE OVERVIEW 1.1) SERVICE OVERVIEW Redcentric s managed firewall service (MFS) is based on a hardware firewall appliance

More information

REDCENTRIC MANAGED ARCHIVE SERVICE SERVICE DEFINITION

REDCENTRIC MANAGED ARCHIVE SERVICE SERVICE DEFINITION REDCENTRIC MANAGED ARCHIVE SERVICE SERVICE DEFINITION SD005 V2.0 Issue Date 02 July 2014 1) SERVICE OVERVIEW Redcentric's Managed Archive Service allows customers to regain control of their Microsoft Exchange

More information

N-central 8.0 On-Premise Software and N-compass 3.1 Advanced Reporting Software

N-central 8.0 On-Premise Software and N-compass 3.1 Advanced Reporting Software System Requirements N-central 8.0 On-Premise Software and N-compass 3.1 Advanced Reporting Software The following describes the server requirements for N-central 8.0 and its optional advanced reporting

More information

SaaS Service Level Agreement (SLA)

SaaS Service Level Agreement (SLA) SaaS Service Level Agreement (SLA) The purpose of this document is to define the Service Level Agreement (SLA) for the maintenance and support of the Hosting Service ( Service ). Service Level Agreements

More information

REDCENTRIC MANAGED BACKUP SERVICE SERVICE DEFINITION

REDCENTRIC MANAGED BACKUP SERVICE SERVICE DEFINITION REDCENTRIC MANAGED BACKUP SERVICE SERVICE DEFINITION SD003 V2.3 Issue Date 02 July 2014 1) SERVICE OVERVIEW The Managed Backup Service (MBS) is a streamlined alternative to traditional backup and restore

More information

Designing and Deploying Cloud Solutions for Small and Medium Business

Designing and Deploying Cloud Solutions for Small and Medium Business Designing and Deploying Cloud Solutions for Small and Medium Business HPATA Cloud Study Guide Rev 1.1 Table of Contents 1.1 Describe and recognize common virtualization technologies and products and their

More information

INFRASTRUCTURE AS A SERVICE (IAAS) SERVICE SCHEDULE Australia

INFRASTRUCTURE AS A SERVICE (IAAS) SERVICE SCHEDULE Australia INFRASTRUCTURE AS A SERVICE (IAAS) SERVICE SCHEDULE Australia 1 DEFINITIONS Capitalised terms in this Service Schedule not otherwise defined here have the meaning given in the Standard Terms and Conditions:

More information

How Virtualization Takes Your Business to the Next Level

How Virtualization Takes Your Business to the Next Level How Virtualization Takes Your Business to the Next Level How Virtualization Takes Your Business to the Next Level Virtualization is the radical movement towards innovating the traditional concepts of computing,

More information

SPECIFIC SERVICE TERMS

SPECIFIC SERVICE TERMS Limited www.webdrive.co.nz PO Box 302829 North Harbour North Shore City 0751 Telephone: 0800 SPECIFIC SERVICE TERMS These specific service terms must be read in conjunction with 's General Terms and Conditions

More information

Product Overview. UNIFIED COMPUTING Managed Hosting Compute

Product Overview. UNIFIED COMPUTING Managed Hosting Compute Product Overview Interoute provide our clients with a diverse range of compute options delivered from our 10 carrier-class data centre facilities. Leveraging our extensive and diverse next generation IP

More information

Invitation To Bid By State of Connecticut Office of Policy and Management. Vendor to Host Internet Applications. Amendment #2 October 29, 2008

Invitation To Bid By State of Connecticut Office of Policy and Management. Vendor to Host Internet Applications. Amendment #2 October 29, 2008 Invitation To Bid By State of Connecticut Office of Policy and Management Vendor to Host Internet Applications Amendment #2 October 29, 2008 Responses to Questions Below please find the responses to the

More information

Server Scalability and High Availability

Server Scalability and High Availability Server Scalability and High Availability GO!Enterprise GLOBO Plc. March 2015 Copyright Notice and Usage Terms This guide is Copyright 2012 GLOBO. All Rights Reserved. Permission is granted to make and

More information

Notice. RuffaloCODY 65 Kirkwood North Road SW Cedar Rapids, Iowa 52404

Notice. RuffaloCODY 65 Kirkwood North Road SW Cedar Rapids, Iowa 52404 Notice The information in this document is the sole property RuffaloCODY. All rights to this publication are reserved. This document shall not be reproduced, copied or disclosed without the express written

More information

SERVICE SCHEDULE PULSANT ENTERPRISE CLOUD SERVICES

SERVICE SCHEDULE PULSANT ENTERPRISE CLOUD SERVICES SERVICE SCHEDULE PULSANT ENTERPRISE CLOUD SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied

More information

pavcloud PaaS IaaS VaaS DCaaS For orders and information call 01273 834 000 or email: info@pav.co.uk FEATURES: BENEFITS: DCaaS VaaS IaaS PaaS

pavcloud PaaS IaaS VaaS DCaaS For orders and information call 01273 834 000 or email: info@pav.co.uk FEATURES: BENEFITS: DCaaS VaaS IaaS PaaS Factsheet : pavcloud For orders and information With increased focus on maximising the financial resources of your IT department along with improving service agility, flexibility and availability, many

More information

CLOUD SERVICE SCHEDULE Newcastle

CLOUD SERVICE SCHEDULE Newcastle CLOUD SERVICE SCHEDULE Newcastle 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule,

More information

SERVICE SCHEDULE DEDICATED SERVER SERVICES

SERVICE SCHEDULE DEDICATED SERVER SERVICES SERVICE SCHEDULE DEDICATED SERVER SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under a

More information

NET ACCESS VOICE PRIVATE CLOUD

NET ACCESS VOICE PRIVATE CLOUD Page 0 2015 SOLUTION BRIEF NET ACCESS VOICE PRIVATE CLOUD A Cloud and Connectivity Solution for Hosted Voice Applications NET ACCESS LLC 9 Wing Drive Cedar Knolls, NJ 07927 www.nac.net Page 1 Table of

More information

Virtual Server and Storage Provisioning Service. Service Description

Virtual Server and Storage Provisioning Service. Service Description RAID Virtual Server and Storage Provisioning Service Service Description November 28, 2008 Computer Services Page 1 TABLE OF CONTENTS INTRODUCTION... 4 VIRTUAL SERVER AND STORAGE PROVISIONING SERVICE OVERVIEW...

More information

What the student will need:

What the student will need: COMPTIA SERVER+: The Server+ course is designed to help the student take and pass the CompTIA Server+ certification exam. It consists of Book information, plus real world information a student could use

More information

Performance characterization report for Microsoft Hyper-V R2 on HP StorageWorks P4500 SAN storage

Performance characterization report for Microsoft Hyper-V R2 on HP StorageWorks P4500 SAN storage Performance characterization report for Microsoft Hyper-V R2 on HP StorageWorks P4500 SAN storage Technical white paper Table of contents Executive summary... 2 Introduction... 2 Test methodology... 3

More information

Official distributor for The Netherlands Exertis GO Connect T. +31 (0) 78 88 00 700 F. +31 (0) 78 88 00 777 E. kemp@exertisgoconnect.

Official distributor for The Netherlands Exertis GO Connect T. +31 (0) 78 88 00 700 F. +31 (0) 78 88 00 777 E. kemp@exertisgoconnect. Official distributor for The Netherlands Exertis GO Connect T. +31 (0) 78 88 00 700 F. +31 (0) 78 88 00 777 E. kemp@exertisgoconnect.nl For the latest information, specifications pricing and tailored service

More information

SERVICE SCHEDULE PUBLIC CLOUD SERVICES

SERVICE SCHEDULE PUBLIC CLOUD SERVICES SERVICE SCHEDULE PUBLIC CLOUD SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under a Contract

More information

SYSTEM SETUP FOR SPE PLATFORMS

SYSTEM SETUP FOR SPE PLATFORMS BEST PRACTICE SYSTEM SETUP FOR SPE PLATFORMS Product Snow License Manager Version 7.0 Content System requirements SQL Server configuration Maintenance Test environment Document date 2015-10-15 ABOUT THIS

More information

Virtual Appliance Setup Guide

Virtual Appliance Setup Guide The Virtual Appliance includes the same powerful technology and simple Web based user interface found on the Barracuda Web Application Firewall hardware appliance. It is designed for easy deployment on

More information

G-Cloud Managed Exchange SaaS. Service Description

G-Cloud Managed Exchange SaaS. Service Description G-Cloud Managed Exchange SaaS Service Description Version No: 5.0g Date: 08/04/2014 Table of Contents FEATURES... 3 OPTIONAL FEATURES... 4 BENEFITS... 4 CONNECTED SERVICES... 4 SERVICE REQUIREMENTS...

More information

MANAGED DATABASE SOLUTIONS

MANAGED DATABASE SOLUTIONS Page 0 2015 SOLUTION BRIEF MANAGED DATABASE SOLUTIONS NET ACCESS LLC 9 Wing Drive Cedar Knolls, NJ 07927 www.nac.net Page 1 Table of Contents 1. Introduction... 2 2. Net Access Managed Services Solution

More information

Restricted Document. Pulsant Technical Specification

Restricted Document. Pulsant Technical Specification Pulsant Technical Specification Title Pulsant Government Virtual Server IL2 Department Cloud Services Contributors RR Classification Restricted Version 1.0 Overview Pulsant offer two products based on

More information

Reliable hosting services have been a feature of our service portfolio for over 10 years.

Reliable hosting services have been a feature of our service portfolio for over 10 years. Hosting Hosting Solutions Whether you need a reliable home for your website or a more bespoke solution, we ll provide you with technically superior hosting, backed by a personal approach to service and

More information

Server Specifications

Server Specifications Requirements Server s It is highly recommended that MS Exchange does not run on the same server as Practice Evolve. Server Minimum Minimum spec. is influenced by choice of operating system and by number

More information

Office of Information Technology Hosted Services Service Level Agreement FY2009

Office of Information Technology Hosted Services Service Level Agreement FY2009 Application Name: Application Agreement Start Date: 07/01/08 Customer Name: Customer Agreement Renewal Date: 06/30/09 SLA Number: HSxxxFY09A Service Description: This document describes the technical support

More information

Frankfurt Data Centre Overview

Frankfurt Data Centre Overview Technical Services Briefing Document Frankfurt Data Centre Overview Version 2.1 Contents Introduction... 3 TelecityGroup Data Centre in Frankfurt... 4 Data Centre Characteristics... 4 Technologies in Use

More information

Ignify ecommerce. Item Requirements Notes

Ignify ecommerce. Item Requirements Notes wwwignifycom Tel (888) IGNIFY5 sales@ignifycom Fax (408) 516-9006 Ignify ecommerce Server Configuration 1 Hardware Requirement (Minimum configuration) Item Requirements Notes Operating System Processor

More information

MARCH 2009 Server management solution comparison on Dell PowerEdge R710 and HP ProLiant DL385 G5p servers

MARCH 2009 Server management solution comparison on Dell PowerEdge R710 and HP ProLiant DL385 G5p servers TEST REPORT MARCH 2009 Server management solution comparison on Dell PowerEdge R710 and HP Executive summary Dell Inc. (Dell) commissioned Principled Technologies (PT) to compare server management solutions

More information

Product Overview. UNIFIED COMPUTING Managed Hosting - Storage Data Sheet

Product Overview. UNIFIED COMPUTING Managed Hosting - Storage Data Sheet Product Overview Interoute offers a range of managed storage solutions to provide the best fit for our customers budget, capacity, performance and compliance needs. By taking advantage of our unrivalled

More information

Data Sheet. V-Net Link 700 C Series Link Load Balancer. V-NetLink:Link Load Balancing Solution from VIAEDGE

Data Sheet. V-Net Link 700 C Series Link Load Balancer. V-NetLink:Link Load Balancing Solution from VIAEDGE Data Sheet V-Net Link 700 C Series Link Load Balancer V-NetLink:Link Load Balancing Solution from VIAEDGE V-NetLink : Link Load Balancer As the use of the Internet to deliver organizations applications

More information

HP ProLiant Storage Server family. Radically simple storage

HP ProLiant Storage Server family. Radically simple storage HP ProLiant Storage Server family Radically simple storage The HP ProLiant Storage Server family delivers affordable, easy-to-use network attached storage (NAS) solutions that simplify storage management

More information

Cisco MCS 7825-H3 Unified Communications Manager Appliance

Cisco MCS 7825-H3 Unified Communications Manager Appliance Cisco MCS 7825-H3 Unified Communications Manager Appliance Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables

More information

How to register. Who should attend Services, both internal HP and external

How to register. Who should attend Services, both internal HP and external mm Servicing HP Rack and Tower Server Solutions - Rev 12.31 Course data sheet Certification: Exam(s): The Learning Center: Format: Recommended Duration: How to register HP ATP - Rack and Tower Server Solutions

More information

The benefits of Cloud Computing

The benefits of Cloud Computing WHITE PAPER The benefits of Cloud Computing by Richard Ferriman, CEO (UK) of appichar Ltd The boom in Cloud computing over the past few years has led to a situation that is common to many innovations and

More information

GenNET SIS Hardware Attachment A Project Description

GenNET SIS Hardware Attachment A Project Description Genesee Intermediate School District (GISD) is seeking a hardware/equipment quotes to satisfy the hosting requirements for a new student information system (SIS) - Edupoint GENESIS. The student information

More information

DataCentred Cloud Services Pricing MediaCityUK, Manchester Flexible, Open Source, Cost Effective

DataCentred Cloud Services Pricing MediaCityUK, Manchester Flexible, Open Source, Cost Effective DataCentred Cloud Services Pricing MediaCityUK, Manchester Flexible, Open Source, Cost Effective DataCentred Michigan Park Michigan Avenue Salford Quays M50 2GY United Kingdom Tel: 0161 870 3981 enquiries@datacentred.co.uk

More information

Broward College Optional Services & Offerings. Quote: 94827

Broward College Optional Services & Offerings. Quote: 94827 Customer: Broward College Optional Services & Offerings Billing ID: Not yet defined Requestor: Zaida Riollano Employee: Christine Greer Description: List of optional products & services Notes: "As new

More information

EMC Integrated Infrastructure for VMware

EMC Integrated Infrastructure for VMware EMC Integrated Infrastructure for VMware Enabled by EMC Celerra NS-120 Reference Architecture EMC Global Solutions Centers EMC Corporation Corporate Headquarters Hopkinton MA 01748-9103 1.508.435.1000

More information

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Overview Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Blackboard Collaborate web conferencing is available in a hosted environment and this document

More information

Server virtualization overview

Server virtualization overview overview Virtualization within the IT environment helps you make more efficient use of existing software and hardware resources. You can use popular virtualization software to create VMs (virtual machines)

More information

Interact Intranet Version 7. Technical Requirements. August 2014. 2014 Interact

Interact Intranet Version 7. Technical Requirements. August 2014. 2014 Interact Interact Intranet Version 7 Technical Requirements August 2014 2014 Interact Definitions... 3 Licenses... 3 On-Premise... 3 Cloud... 3 Pulic Cloud... 3 Private Cloud... 3 Perpetual... 3 Self-Hosted...

More information

Virtual Hosting Service Definition SD021 V1.5 Issue Date 18 Sept 09

Virtual Hosting Service Definition SD021 V1.5 Issue Date 18 Sept 09 Virtual Hosting Service Definition SD021 V1.5 Issue Date 18 Sept 09 Service Overview Introduction Virtual Hosting is InTechnology s hosted managed service for virtual servers. Our virtualisation service

More information

Best Practices for Optimizing SQL Server Database Performance with the LSI WarpDrive Acceleration Card

Best Practices for Optimizing SQL Server Database Performance with the LSI WarpDrive Acceleration Card Best Practices for Optimizing SQL Server Database Performance with the LSI WarpDrive Acceleration Card Version 1.0 April 2011 DB15-000761-00 Revision History Version and Date Version 1.0, April 2011 Initial

More information

PROMAPP TECHNICAL INFORMATION

PROMAPP TECHNICAL INFORMATION Promapp Software Architecture Promapp is designed in accordance with Microsoft best practices, developed with the Microsoft.net framework and uses a Microsoft SQL database. The software architecture is

More information

Brainlab Node TM Technical Specifications

Brainlab Node TM Technical Specifications Brainlab Node TM Technical Specifications BRAINLAB NODE TM HP ProLiant DL360p Gen 8 CPU: Chipset: RAM: HDD: RAID: Graphics: LAN: HW Monitoring: Height: Width: Length: Weight: Operating System: 2x Intel

More information

Using EonStor FC-host Storage Systems in VMware Infrastructure 3 and vsphere 4

Using EonStor FC-host Storage Systems in VMware Infrastructure 3 and vsphere 4 Using EonStor FC-host Storage Systems in VMware Infrastructure 3 and vsphere 4 Application Note Abstract This application note explains the configure details of using Infortrend FC-host storage systems

More information

TECHNICAL BRIEF Optimizing Server Management

TECHNICAL BRIEF Optimizing Server Management TECHNICAL BRIEF Optimizing Server Management Sponsored by: HP Jed Scaramella August 2010 Summary Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com HP

More information

ISS Data Centre Server Hosting. Service Description

ISS Data Centre Server Hosting. Service Description ISS Data Centre Server Hosting Service Description March 9, 2011 Information Solutions and Services Page 1 TABLE OF CONTENTS INTRODUCTION...3 ISS SERVER HOSTING SERVICE OVERVIEW...3 WHAT IS THE ISS DATA

More information

Managing Microsoft Hyper-V Server 2008 R2 with HP Insight Management

Managing Microsoft Hyper-V Server 2008 R2 with HP Insight Management Managing Microsoft Hyper-V Server 2008 R2 with HP Insight Management Integration note, 4th Edition Introduction... 2 Overview... 2 Comparing Insight Management software Hyper-V R2 and VMware ESX management...

More information

Hosting Solutions Made Simple. Managed Services - Overview and Pricing

Hosting Solutions Made Simple. Managed Services - Overview and Pricing Hosting Solutions Made Simple Managed Services - Overview and Pricing NETRACKservers Internet Security Package: NETRACKservers's Internet Security Package is an ideal security service for business that

More information

Bosch Video Management System High Availability with Hyper-V

Bosch Video Management System High Availability with Hyper-V Bosch Video Management System High Availability with Hyper-V en Technical Service Note Bosch Video Management System Table of contents en 3 Table of contents 1 Introduction 4 1.1 General Requirements

More information

Service Description CloudSure Public, Private & Hybrid Cloud

Service Description CloudSure Public, Private & Hybrid Cloud Service Description CloudSure Public, Private & Hybrid Cloud Table of Contents Overview - CloudSure... 3 CloudSure Benefits... 3 CloudSure Features... 3 Technical Features... 4 Cloud Control... 4 Storage...

More information

Virtualization with VMware ESX and VirtualCenter SMB to Enterprise

Virtualization with VMware ESX and VirtualCenter SMB to Enterprise Virtualization with VMware ESX and VirtualCenter SMB to Enterprise Course VM-03 5 Days Instructor-led, Hands-on Course Description This is a 5-day intense introduction to virtualization using VMware s

More information

Fusion Service Schedule Virtual Data Centre ( VDC ) Version FUS-VDC-7.1

Fusion Service Schedule Virtual Data Centre ( VDC ) Version FUS-VDC-7.1 Fusion Service Schedule Virtual Data Centre ( VDC ) Version FUS-VDC-7.1 1 DEFINITIONS AND INTERPRETATIONS 1.1. Words or phrases used with capital letters in this Service Schedule shall have the same meanings

More information

Implementing a Digital Video Archive Using XenData Software and a Spectra Logic Archive

Implementing a Digital Video Archive Using XenData Software and a Spectra Logic Archive Using XenData Software and a Spectra Logic Archive With the Video Edition of XenData Archive Series software on a Windows server and a Spectra Logic T-Series digital archive, broadcast organizations have

More information

Managed IT Services. Maintain, manage and report

Managed IT Services. Maintain, manage and report Managed IT Services Maintain, manage and report 1 2 Comunet was established in 1995 to provide professional Information Technology services to Australian businesses and organisations. Its vision now, as

More information

ACME Enterprises IT Infrastructure Assessment

ACME Enterprises IT Infrastructure Assessment Prepared for ACME Enterprises March 25, 2014 Table of Contents Executive Summary...2 Introduction...2 Background...2 Scope of IT Assessment...2 Findings...2 Detailed Findings for Key Areas Reviewed...3

More information

CLOUD SERVICE SCHEDULE

CLOUD SERVICE SCHEDULE CLOUD SERVICE SCHEDULE 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule, unless

More information

HP ProLiant DL580 Gen8 and HP LE PCIe Workload WHITE PAPER Accelerator 90TB Microsoft SQL Server Data Warehouse Fast Track Reference Architecture

HP ProLiant DL580 Gen8 and HP LE PCIe Workload WHITE PAPER Accelerator 90TB Microsoft SQL Server Data Warehouse Fast Track Reference Architecture WHITE PAPER HP ProLiant DL580 Gen8 and HP LE PCIe Workload WHITE PAPER Accelerator 90TB Microsoft SQL Server Data Warehouse Fast Track Reference Architecture Based on Microsoft SQL Server 2014 Data Warehouse

More information

2015-2016 SERVICE CATALOG

2015-2016 SERVICE CATALOG Table of Contents Introduction... 3 Service Management... 3 Business Services Offered... 3 DATA CENTER FACILITY AND OPERATIONS... 4 Additional Electrical Circuit... 4 Floor Tiles... 4 Rack Mounts... 4

More information

Re-Tender RFP for Providing Dedicated Web Hosting Services for IBA Pre-Bid Queries

Re-Tender RFP for Providing Dedicated Web Hosting Services for IBA Pre-Bid Queries Re-Tender RFP for Providing Dedicated Web Hosting Services for IBA Pre-Bid Queries The pre-bid meeting for clarifications on the Re-Tender RFP for Providing Dedicated Web Hosting Services for IBA was held

More information

Virtual Server in SP883

Virtual Server in SP883 Virtual Server in SP883 1 Introduction: 1.1 Micronet SP883 is a hard QoS broadband router, means its guaranteed service can provide absolute reservation of resource (bandwidth) for specific traffic;not

More information

HOSTING SERVICE DESCRIPTION

HOSTING SERVICE DESCRIPTION SERVICE DESCRIPTION The Managed Hosting service from Interoute provides the Customer with a customised hosting solution for business applications, located within one of Interoute secure data centres. As

More information

OPTIMIZING SERVER VIRTUALIZATION

OPTIMIZING SERVER VIRTUALIZATION OPTIMIZING SERVER VIRTUALIZATION HP MULTI-PORT SERVER ADAPTERS BASED ON INTEL ETHERNET TECHNOLOGY As enterprise-class server infrastructures adopt virtualization to improve total cost of ownership (TCO)

More information

365 Evans Suite 300 Toronto, Ontario M8Z 1K2 Phone: Fax:

365 Evans Suite 300 Toronto, Ontario M8Z 1K2 Phone: Fax: Course: Virtualization with VMware ESX and VirtualCenter Description: Price: $2,895.00 Category: VMware Duration: 5 days Schedule: Request Dates Outline: This class is a 5-day (optional 4-day) intense

More information

Information Technology Division Technology Operations & Systems Management

Information Technology Division Technology Operations & Systems Management Over the past decade, Texas Tech University has made great strides in protecting the critical information resources of its colleges, institutions and departments. (TOSM) has a 4000 sq/ft data center that

More information

Operating Systems Networking for Home and Small Businesses Chapter 2

Operating Systems Networking for Home and Small Businesses Chapter 2 Operating Systems Networking for Home and Small Businesses Chapter 2 Copyleft 2012 Vincenzo Bruno (www.vincenzobruno.it) Released under Crative Commons License 3.0 By-Sa Cisco name, logo and materials

More information

HP Insight Control for Microsoft System Center integration overview

HP Insight Control for Microsoft System Center integration overview HP Insight Control for Microsoft System Center integration overview Integration note, 2 nd edition Introduction... 3 Integrating Insight Control with System Center... 3 Licensing... 5 Complementary functionality

More information

MANAGED FIREWALL SERVICE. Service definition

MANAGED FIREWALL SERVICE. Service definition MANAGED FIREWALL SERVICE Service definition Page 1 of 4 Version 1.2 (03/02/2015) NSMS Managed Firewalls Service Definition Understanding of a firewall service The function of any firewall service is to

More information

schedule 2h Definitions additional terms for managed hosting services SERVICE DESCRIPTION

schedule 2h Definitions additional terms for managed hosting services SERVICE DESCRIPTION SERVICE DESCRIPTION The Managed Hosting service from Interoute provides the Customer with a customised hosting solution for business applications, located within one of Interoute secure data centres. As

More information

Bridging the gap between local IT and Cloud services, keeping you in control

Bridging the gap between local IT and Cloud services, keeping you in control Bridging the gap between local IT and Cloud services, keeping you in control The majority of Small and Mid-Sized Businesses (SMB s) are expected to operate in a hybrid IT environment (part on-premise,

More information

Implementing Offline Digital Video Storage using XenData Software

Implementing Offline Digital Video Storage using XenData Software using XenData Software XenData software manages data tape drives, optionally combined with a tape library, on a Windows Server 2003 platform to create an attractive offline storage solution for professional

More information

EaseUS Todo Backup PXE Server

EaseUS Todo Backup PXE Server EaseUS Todo Backup PXE Server ----New added in EaseUS Todo Backup 4.6 EaseUS Todo Backup 4.6 adds PXE Server in Todo Backup Server, Todo Backup Advanced Server and Todo Backup Technician. EaseUS Todo Backup

More information

Cisco 7816-I5 Media Convergence Server

Cisco 7816-I5 Media Convergence Server Cisco 7816-I5 Media Convergence Server Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from

More information

Remote Deposit Terms of Use and Procedures

Remote Deposit Terms of Use and Procedures Remote Deposit Terms of Use and Procedures Use of American National Bank Fox Cities (Bank) Remote Deposit service is subject to the following Terms of Use and Procedures. Bank reserves the right to update

More information

Virtual Private Servers

Virtual Private Servers Virtual Private Servers Application Form Guide Internode Pty Ltd ACN: 052 008 581 150 Grenfell St Adelaide SA 5000 PH: (08) 8228 2999 FAX: (08) 8235 6999 www.internode.on.net Internode VPS Application

More information

Advanced planning / change impact features

Advanced planning / change impact features IT Inventory, Space and ivity Management Automated diagramming reduces workload and errors Find any device and it s connectivity (LAN/WAN/SAN/Power) quickly Reduce cost and risk of implementing infrastructure

More information

Scalable. Reliable. Flexible. High Performance Architecture. Fault Tolerant System Design. Expansion Options for Unique Business Needs

Scalable. Reliable. Flexible. High Performance Architecture. Fault Tolerant System Design. Expansion Options for Unique Business Needs Protecting the Data That Drives Business SecureSphere Appliances Scalable. Reliable. Flexible. Imperva SecureSphere appliances provide superior performance and resiliency for demanding network environments.

More information