HP2-T25: SERVICING HP RACK AND TOWER SERVER SOLUTIONS

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1 HP2-T25: SERVICING HP RACK AND TOWER SERVER SOLUTIONS ISS & BCS Exam preparation guide

2 HP2-T25: SERVICING HP RACK AND TOWER SERVER SOLUTIONS ISS & BCS Exam preparation guide Overview Requirements for successful completion This guide helps you to study for the Servicing HP Rack and Tower Server Solutions (HP2-T25) exam. You can benefit from this guide whether you are attempting to expand your existing HP certification or you have another vendor service background and want to get certified with HP. To pass the exam, you will need to demonstrate your in-depth understanding of the technologies deployed in HP Rack and Tower Server Solutions; describe and position the HP diagnostic tools, their purpose, and how to analyze customer problems and develop/test/document an appropriate problem resolution. 2

3 Table of Contents Overview... 2 Table of Contents... 3 Why take the exam?... 4 HP ATP - Rack and Tower Server Solutions Support V8 certification... 4 Path Path Who should take this exam?... 5 How to study for the exam... 5 Complete recommended WBTs... 5 Obtain hands-on experience... 7 Exam details... 7 Exam objectives... 8 Tips for taking HP exams... 9 Register... 9 Sample questions... 9

4 Why take the exam? Based on your current achievements, passing this test gives you one component toward achieving: HP Accredited Technical Professional (ATP) Rack and Tower Server Solutions Support V8 certification HP ATP - Rack and Tower Server Solutions Support V8 certification This certification attests that you can: demonstrate your in-depth understanding of the technologies deployed in HP Rack and Tower Server Solutions based on HP Integrity and HP ProLiant Servers including the new HP ProLiant Generation 8 (Gen8) Server technologies and solutions describe and position the HP diagnostic tools, their purpose, and how to analyze customer problems develop, test and document an appropriate resolution to the customer problem(s) There are two paths to achieve this certification, as outlined below. The exams you must pass are dependent upon which achievements you currently hold. Path 1 This path is designed for service professionals who have the following certification: APS HP ProLiant ML/DL/SL Server Solutions [2010] If you meet these criteria, then passing the HP2-T25 alone gives you the certification. By completing this path, you will also be granted the HP ATP - Rack and Tower Server Solutions Support V8 certification. Path 2 If you do not meet the requirements for path 1, then you must complete this path, which is designed for new candidates. First, you must achieve the prerequisite, CompTIA Server+ or exam HP2-T16 Industry Standard Architecture and Technology. Second, you must pass the following exam: Servicing HP Rack and Tower Server Solutions (HP2-T25) Table 1 summarizes the requirements for both paths.

5 Requirements for HP ATP Rack and Tower Server Solution Support Table 1: HP ATP Rack and Tower Server Solutions Support V8 requirements based on current achievement Current achievements APS HP ProLiant ML/DL/SL Server Solutions [2010] Certification Any other candidate CompTIA Server+ Or Web-based exam Industry Standard Architecture and Technology (HP2-T16) X Web-based exam Servicing HP Rack and Tower Server Solutions (HP2-T25) X X Who should take this exam? All candidates for HP ATP - Rack and Tower Server Solutions Support V8 certification must take the Servicing HP Rack and Tower Server Solutions (HP2-T25) exam. Although anyone can take the exam, most successful candidates have a minimum of one year experience servicing HP server solutions. It is also expected that you will have industry-standard server technology knowledge from training, hands-on experience or participation in other technical events. This guide describes some of these ways and provides references to materials for further preparation. NOTE Although anyone can take the exam, passing it helps you to achieve certification only if you have one of the achievements listed in Table 1. If you are a new candidate and want to earn the HP ATP - Rack and Tower Server Solutions Support V8 certification, you need to complete the prerequisite CompTIA Server+ or exam HP2-T16, Industry Standard Architecture and Technology, first. How to study for the exam The Servicing HP Rack and Tower Server Solutions (HP2-T25) exam tests you on topics that are covered in an HP web-based training (WBT) course (3 days total). This training is recommended for all candidates no matter what their current achievements. While it is recommended that you complete this training, the training is neither required nor does it guarantee that you will pass the exam. It is expected that you will study on your own and draw on your real-world experience. Also remember that the exam tests you on service concepts, which are covered in a documentbased course and real life experiences. Read the sections below to assess your options. Even if you do not intend to complete the recommended WBTs and document-based course, you should examine the topics that are listed for them in the sections below; the exam will test you on your mastery of these topics. Complete recommended WBTs WBT to help to prepare you for this exam: Servicing HP Rack and Tower Server Solutions, Rev (3 days)

6 You are highly encouraged to attend this course, particularly because it offers content on the HP ProLiant Gen8 servers with over 150 new design innovations, including the HP ProActive Insight systems architecture which comprises powerful hardware and software that delivers server life cycle automation, while at the same time providing continuous intelligence on server health, power usage and other important diagnostics. HP ProLiant Gen8 with the built-in HP ProActive Insight architecture addresses the top concerns of enterprises via intelligent technologies that automate tasks and significantly improve uptime. Register for the course in The Learning Center of your HP Partner Portal, which is the HP Learning Management System for HP customers and partners. You will require an HP Learner ID to register for a class. Please obtain this ID and then register for classes at least one week in advance. Costs and scheduling vary according to region. Servicing HP Rack and Tower Server Solutions is a comprehensive course that delivers the technical information necessary to successfully troubleshoot HP rack mounted and tower servers and other HP server components like tape drives, or host adaptors. This training also covers basic management components like Systems Insight Manager and the ilo Management Engine. This training also covers important service procedures for the HP Rack and Tower Server products like firmware updates or restoring lost password and configuration backup/restore process. Upon completion of this course, you should be able to: Identify the HP utilities used to configure HP servers and storage Describe the process to upgrade the firmware on HP ProLiant servers Configure ProLiant server hardware components Configure a storage subsystem Identify ilo Management Engine components Describe ilo Advanced enhancements Identify ilo user interfaces Describe ilo Remote Console Explain ilo power management options Describe the features and functions of Insight Control Describe the features and functions of HP SIM List the Insight Remote Support solutions Explain the basic storage technologies for HP servers List the HP Smart Array controllers and their features Describe HP disk drive reliability and features List the HP tape solutions and their features Identify the storage solutions available for HP servers

7 o o o DAS NAS SAN List the HP data protection solutions Explain HP best practices for power and cooling in the data center Explain how to increase availability through power protection Describe HP rack and power management software Identify safety symbols on ProLiant equipment Describe tools used to collect troubleshooting data Describe the general booting process from system reset to operating system loading Identify boot process failure indicators Identify reboot issues Format offered Three-day web-based training. Additional study materials From HP Business Support Center: HP Integrity rx2800 i2 User Service Guide HP Integrity ilo3 Operations Guide HP Intelligent Power Distribution Units From The Learning Center: Service Fundamentals APS study Guide Industry Standard Architecture and Technology Student Guide From HP.com: Quickspecs P420i Smart Array Controller HP Website software and drivers DL380 G7 Obtain hands-on experience All HP server exams are designed for server solution professionals with on-the-job experience, but this exam, in particular, requires such experience. Exam details Table 3 provides details about the exam. Please note that this is a web-based exam. Table 3: HP2-T25 exam details

8 Parameter Description Number of items 64 Item types Exam time Multiple choice (single response) Multiple Response Matching 100 minutes Passing score 68% Exam objectives HP2-T25 Sections/Objectives 9% Fundamental server architectures & technologies Identify current server OS & virtualization solutions Define disaster recovery concepts & technologies Identify/define data center components design 22% HP Server products, solutions, & warranty/service offerings Differentiate HP server products, technologies, processes Describe health and fault technologies Identify/define HP datacenter & rack infrastructure solutions Compare/contrast I/O connectivity options Compare/contrast HP storage options Identify HP management tools & solutions Differentiate HP standard warranties for server solutions Compare/contrast Care Packs & Bundles, service offerings 22% Solution implementation (install, configure, setup) Install the rack and accessories Install/configure server hardware, infrastructure, options Install/attach HP external storage Configure server & related options Install, configure HP management software Validate/test/document the solution 8% Solution enhancement (performance-tune, optimization, upgrade) Perform system upgrades 32% Solution troubleshooting, repair, and replacement Gather troubleshooting information and data Evaluate data to determine problem Develop an action plan Execute the plan Test if fault is resolved using appropriate tools Implement preventive measures & prevent reoccurrence 7% Solution management (administrative & operational tasks) Use HP Server Management Manage/maintain components using appropriate tools Manage/maintain firmware & drivers Manage/maintain operating system

9 Tips for taking HP exams Rather than emphasize simple memorization, HP exams attempt to assess whether you have the knowledge and skills that an IT professional requires on the job. Therefore, many test items present a scenario, which outlines a particular environment or problem. Some test items also include exhibits that need to be used to answer the test item correctly. Exhibits might show: Network diagram for cable connections to interconnect module Enclosure rack placement and configuration Screenshot showing the results of executing a command SIM Web browser interface screenshot The test may include: Multiple choice questions that have a single correct answer Multiple response questions that have two or more correct answers Pull-down or Matching items Point-and-click questions that require you to click on the correct answer Before you answer a question, take the time to read the entire question and all of the options carefully. If the question indicates that it features an exhibit, study the exhibit and reread the question. Make sure to select the answer that correctly responds to the question that is asked not simply an answer that includes some correct information. If the question asks for more than one answer, remember to select each correct answer. You do not receive partial credit for a partially correct answer. ExpertOne exams will be presented in blocks, also known as sections. You can move from question to question within the block, and/or skip questions and/or change your answers. However, once you submit your answers for each block, you cannot return to a previous block to review these questions or change your answers. Register To register for this exam, please go to the exam tab in The Learning Center and click on Access more information. Visit for access. Sample questions Use the following questions to help to assess whether you are ready to take the exam. 1. When installing a fiber cable in a rack, what can cause a Macro bend? The cable is installed the wrong way around. The cable is installed near a power supply. The cable is caught in the door. The radius of the cable is bent too tightly.

10 2. The exhibit shows a schematic side view of the MCS G2. Which number identifies the fans? An engineer just finished installing an MCS G2. During verification, the engineer notices in the MCS G2 interface that the serial number is not displayed. What did the engineer forget to do?

11 The serial number needs to be filled in through the FTP server running on the MCS G2 management module. The serial number needs to be filled in through web interface residing at the MCS G2 management module. The engineer did not forget to fill in the serial number. This is done in the factory, so the MCS G2 management module must be replaced. The serial number needs to be filled in through a serial connection to the MCS G2 management module. 4. A support engineer is attaching an external SAS drive chassis to a ProLiant DL360P Gen 8 server. Which controller is used to connect the server to the chassis? HP Smart Array 421 HPSC11Xe Host Bus Adapter HP Smart Array 420 HP Smart Arra A memory DIMM of an HP Integrity rx2800 i2 server failed and was deconfigured. You replaced it. Which statement is correct? The new memory DIMM will remain deconfigured until you reconfigure it with the UEFI dimmconfig command. The new memory DIMM will remain deconfigured until you reconfigure it with the UEFI memconfig command. The new memory DIMM will be reconfigured with limited functionality until it is fully enabled with the UEFI config command. The new memory DIMM will be reconfigured automatically by the firmware. 6. What is ESD an acronym for?

12 extra-sensory damage electrostatic damage electrostatic discharge electrostatic dynamics 7. What are the current options for a power supply module upgrade in the DL380p G8 series? (Select three.) 460 W Common Slot Power Kit 750 W Common Slot Power Kit 1000 W Common Slot Power Kit 1200 W Common Slot Power Kit 1500 W Common Slot Power Kit 8. When you access the erase utility with Intelligent Provisioning, which types of erase can be performed? (Select two.) disk only Active Health log only RBSU only NIC settings only 9. You want a quick reference to see if any of the memory modules installed in a server has exceeded the ECC Correctable Error Count threshold. Which tab on HP Insight Diagnostics provides this information? Help Diagnose Survey Log Status Test Conclusion HP wishes you success in passing the exam and joining the HP ExpertOne program. HP ExpertOne

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