contents CHAPTER 1 CHAPTER 2 Strategic Decision Making 32 Information Systems in Business 1 Opening Case: Revving Up Sales at Harley-Davidson 33

Size: px
Start display at page:

Download "contents CHAPTER 1 CHAPTER 2 Strategic Decision Making 32 Information Systems in Business 1 Opening Case: Revving Up Sales at Harley-Davidson 33"

Transcription

1 contents CHAPTER 1 Information Systems in Business 1 INTRODUCTION 5 Apple Merging Section 1.1 Information Systems in Business 5 INFORMATION TECHNOLOGY'S ROLE IN BUSINESS 5 Information Technology's Impact on Business Operations 6 INFORMATION TECHNOLOGY BASICS 7 Information 8 IT Resources 8 IT Cultures 9 ROLES AND RESPONSIBILITIES IN INFORMATION TECHNOLOGY 10 The Gap Between Business Personnel and IT Personnel 12 MEASURING INFORMATION TECHNOLOGY'S SUCCESS 12 Efficiency and Effectiveness Metrics 13 Benchmarking Baseline Metrics 13 The Interrelationship Between Efficiency and Effectiveness IT Metrics 14 Section 1.2 Business Strategy 16 IDENTIFYING COMPETITIVE ADVANTAGES 16 THE FIVE FORCES MODEL EVALUATING BUSINESS SEGMENTS 17 Buyer Power 18 Supplier Power 18 Threat of Substitute Products or Services 18 Threat of New Entrants 19 Rivalry Among Existing Competitors 19 THE THREE GENERIC STRATEGIES CREATING A BUSINESS FOCUS 20 VALUE CHAIN ANALYSIS TARGETING BUSINESS PROCESSES 20 Value Creation 21 Key Terms 24 Case Closing One: Say "Charge It" with Your Cell Phone 24 Case Closing Two: Innovative Business Managers 25 Case Closing Three: The World Is Flat Thomas Friedman 27 Making Business Decisions 28 CHAPTER 2 Strategic Decision Making 32 Revving Up Sales at Harley-Davidson 33 INTRODUCTION 37 Section 2.1 Decision-Making Systems 35 DECISION MAKING 37 TRANSACTION PROCESSING SYSTEMS 38 DECISION SUPPORT SYSTEMS 39 EXECUTIVE INFORMATION SYSTEMS 41 Digital Dashboards 41 Artificial Intelligence 43 Data Mining 46 Section 2.2 Enterprise Systems 46 ENTERPRISE SYSTEMS 46 SUPPLY CHAIN MANAGEMENT 47 CUSTOMER RELATIONSHIP MANAGEMENT 48 CRM Strategy 50 BUSINESS PROCESS REENGINEERING 50 Finding Opportunity Using BPR 51 Pitfalls of BPR 52 ENTERPRISE RESOURCE PLANNING 52 ERP Software 53 Finding the Right ERP Solution 53 Key Terms 55 Closing Case One: Consolidating Touchpoints for Saab 55 Closing Case Two: Made-to-0rder Businesses 56 Closing Case Three: Delta Air Lines Plays Catch-Up 57 Making Business Decisions 60 CHAPTER 3 E-Business 63 Amazon.com Not Vom Average Bookstore 64 INTRODUCTION 66 Section 3.1 Business and the Internet 66 DISRUPTIVE TECHNOLOGY 66 Disruptive versus Sustaining Technology 66 The Internet Business Disruption 67 EVOLUTION OF THE INTERNET 68 Evolution of the World Wide Web 69 ACCESSING INTERNET INFORMATION 71

2 Intranet 71 Extranet 72 Portal 72 Kiosk 72 PROVIDING INTERNET INFORMATION 73 Internet Service Provider 73 Online Service Provider 74 Application Service Provider 74 Section 3.2 E-Business 76 E-BUSINESS BASICS 76 E-BUSINESS MODELS 77 Business-to-Business (B2B) 78 Business-to-Consumer (B2C) 78 Consumer-to-Business (C2B) 79 Consumer-to-Consumer (C2C) 79 ORGANIZATIONAL STRATEGIES FOR E-BUSINESS 80 Marketing/Sales 80 Financial Services 80 Procurement 83 Customer Service 83 Intermediaries 84 MEASURING E-BUSINESS SUCCESS 85 Web Site Metrics 85 E-BUSINESS BENEFITS AND CHALLENGES 88 NEW TRENDS IN E-BUSINESS: E-GOVERNMENT AND M-COMMERCE 88 M-Commerce 89 Key Terms 93 Case Closing One: ebay The Ultimate E-Business 93 Case Closing Two: Direct Groceries 95 Case Closing Three: How Do You Value Friendster? 96 Making Business Decisions 97 CHAPTER 4 Ethics and Information Security 101 INTRODUCTION 104 Section 4.1 Ethics 104 ETHICS 104 INFORMATION ETHICS 105 Information Has No Ethics 106 DEVELOPING INFORMATION MANAGEMENT POLICIES 108 Ethical Computer Use Policy 108 Information Privacy Policy 109 Acceptable Use Policy 109 Privacy Policy 109 Internet Use Policy 111 Anti-Spam Policy 111 ETHICS IN THE WORKPLACE 112 Monitoring Technologies 113 Employee Monitoring Policies 114 Section 4.2 Information Security 115 PROTECTING INTELLECTUAL ASSETS 115 THE FIRST LINE OF DEFENSE PEOPLE 116 THE SECOND LINE OF DEFENSE TECHNOLOGY 119 Authentication and Authorization 121 Prevention and Resistance 123 Content Filtering 123 Encryption 123 Firewalls 124 Detection and Response 124 Key Terms 127 Closing Case One: Banks Banking on Security 127 Closing Case Two: Hacker Hunters 128 Closing Case Three: Thinking Like the Enemy 130 Making Business Decisions 131 CHAPTER 5 IT Architectures 135 onic Breaking Points 136 INTRODUCTION 139 Section 5.1 Hardware and Software Basics 139 HARDWARE BASICS 139 Central Processing Unit 139 Primary Storage 142 Secondary Storage 142 Input Devices 144 Output Devices 145 Communication Devices 146 COMPUTER CATEGORIES 146 SOFTWARE BASICS 148 System Software 148 Application Software 151 Section 5.2 Managing Enterprise Architectures 152 ENTERPRISE ARCHITECTURES 152 INFORMATION ARCHITECTURE 153 Backup and Recovery 154 Disaster Recovery 154 Information Security 156 INFRASTRUCTURE ARCHITECTURE 157 Flexibility 157 Scalability 158 Reliability 158 Availability 158 Performance 159 APPLICATION ARCHITECTURE 159 Web Services 159 Open Systems 161 viii

3 Key Terms 162 Closing Case One: Chicago Tribune's Server Consolidation a Success 162 Closing Case Two: UPS in the Computer Repair Business 163 Closing Case Three: Fear the Penguin 164 Making Business Decisions 166 CHAPTER 6 Databases and Data Warehouses 169 INTRODUCTION 174 Section 6.1 Database Fundamentals 174 UNDERSTANDING INFORMATION 174 Information Quality 175 DATABASE FUNDAMENTALS 177 DATABASE ADVANTAGES 178 Increased Flexibility 178 Increased Scalability and Performance 179 Reduced Redundancy 179 Increased Integrity (Quality) 179 Increased Security 180 RELATIONAL DATABASE FUNDAMENTALS 180 Entities, Entity Classes, and Attributes 180 Keys and Relationships 180 DATABASE MANAGEMENT SYSTEMS 182 Data Definition Component 183 Data Manipulation Component 184 Application Generation and Data Administration Components 186 INTEGRATING DATA AMONG MULTIPLE DATABASES 187 Section 6.2 Data Warehouse Fundamentals 189 ACCESSING ORGANIZATIONAL INFORMATION 189 HISTORY OF DATA WAREHOUSING 189 DATA WAREHOUSE FUNDAMENTALS 190 Multidimensional Analysis 191 Information Cleansing or Scrubbing 192 BUSINESS INTELLIGENCE 194 Enabling Business Intelligence 195 DATA MINING 195 Cluster Analysis 196 Association Detection 196 Statistical Analysis 197 Key Terms 199 Closing Case One: Fishing for Quality 199 Closing Case Two: Mining the Data Warehouse 200 Closing Case Three: Harrah's Gambling Big on Technology 201 Making Business Decisions 204 CHAPTER 7 Networks, Telecommunications, and Wireless Computing 208 Hospital 209 Digital INTRODUCTION 211 Section 7.1 Networks and Telecommunications 211 NETWORK BASICS 211 ARCHITECTURE 212 Peer-to-Peer Networks 212 Client/Server Networks 213 TOPOLOGY 214 PROTOCOLS 214 Ethernet 216 Transmission Control Protocol/Internet Protocol 217 MEDIA 219 Wire Media 219 Wireless Media 220 E-BUSINESS NETWORKS 221 Section 7.2 Wireless Computing 222 WIRELESS FIDELITY 223 The Value of Timely Information 223 BUSINESS DRIVERS FOR WIRELESS TECHNOLOGIES 224 ADVANTAGES OF ENTERPRISE MOBILITY 225 Bluetooth 225 Radio Frequency Identification (RFID) 227 Satellite 228 Global Positioning System (GPS) 229 THE FUTURE OF WIRELESS 230 Key Terms 231 Closing Case One: Tracking Students 232 Closing Case Two: UPS versus FedEx: Head-to-Head on Wireless 232 Closing Case Three: Watching Where You Step Prada 233 Making Business Decisions 235 CHAPTER 8 Supply Chain Management 239 Dell's Supply Chain 240 Famous INTRODUCTION 242 Section 8.1 Supply Chain Fundamentals 242 BASICS OF SUPPLY CHAIN 242 INFORMATION TECHNOLOGY'S ROLE IN THE SUPPLY CHAIN 244 Visibility 245 Consumer Behavior 246 Competition 246 Speed 247 SUPPLY CHAIN MANAGEMENT SUCCESS FACTORS 247 ix

4 Make the Sale to Suppliers 248 Wean Employees Off Traditional Business Practices 248 Ensure the SCM System Supports the Organizational Goals 248 Deploy in Incremental Phases and Measure and Communicate Success 249 Be Future Oriented 249 SCM SUCCESS STORIES 249 Section 8.2 Applying a Supply Chain Design 250 USING INFORMATION TECHNOLOGY TO DRIVE THE SUPPLY CHAIN 251 FACILITIES DRIVER 251 Location 252 Capacity 252 Operational Design 252 INVENTORY DRIVER 252 Cycle Inventory 253 Safety Inventory 254 TRANSPORTATION DRIVER 254 Method of Transportation 254 Transportation Route 255 INFORMATION DRIVER 255 Information Sharing 255 Push versus Pull Information Strategy 256 APPLYING A SUPPLY CHAIN DESIGN 257 FUTURE SUPPLY CHAIN TRENDS 258 Key Terms 259 Closing Case One: BudNet 259 Closing Case Two: Listerine's Journey 260 Closing Case Three: How Levi's Got Its Jeans into Wal-Mart 262 Making Business Decisions 264 CHAPTER 9 Customer Relationship Management 268 INTRODUCTION 272 Section 9.1 Customer Relationship Management 272 BUSINESS BENEFITS OF CRM 272 CRM BASICS 273 The Evolution of CRM 273 Operational and Analytical CRM 274 USING INFORMATION TECHNOLOGY TO DRIVE OPERATIONAL CRM 275 Marketing and Operational CRM 275 Sales and Operational CRM 276 Customer Service and Operational CRM 278 USING INFORMATION TECHNOLOGY TO DRIVE ANALYTICAL CRM 281 Section 9.2 Customer Relationship Management Strategies 283 CUSTOMER RELATIONSHIP MANAGEMENT'S EXPLOSIVE GROWTH 283 CUSTOMER RELATIONSHIP MANAGEMENT SUCCESS FACTORS 285 CURRENT TRENDS: SRM, PRM, AND ERM 286 Supplier Relationship Management 286 Partner Relationship Management 286 Employee Relationship Management 286 FUTURE CRM TRENDS 287 Key Terms 288 Closing Case One: Fighting Cancer with Information 288 Closing Case Two: Calling All Canadians 289 Closing Case Three: The Ritz-Carlton Specializing in Customers 290 Making Business Decisions 292 CHAPTER 10 Enterprise Resource Planning and Collaboration Systems 295 Campus ERP 296 INTRODUCTION 298 Section 10.1 Enterprise Resource Planning 298 ENTERPRISE RESOURCE PLANNING 298 CORE AND EXTENDED ERP COMPONENTS 299 CORE ERP COMPONENTS 300 Accounting and Finance ERP Components 300 Production and Materials Management ERP Components 300 Human Resources ERP Components 300 EXTENDED ERP COMPONENTS 301 Business Intelligence Components 301 Customer Relationship Management Components 302 Supply Chain Management Components 302 E-Business Components 302 ERP VENDOR OVERVIEW 302 ERP Software 303 Finding the Right ERP Solution 305 ERP BENEFITS AND RISKS (COST) 305 THE CONNECTED CORPORATION INTEGRATING SCM, CRM, AND ERP 307 THE FUTURE OF ERP 309 Internet 311 Interface 311 Wireless Technology 312 Section 10.2 Collaboration Systems 312 TEAMS, PARTNERSHIPS, AND ALLIANCES 312 COLLABORATION SYSTEMS 313 KNOWLEDGE MANAGEMENT 316 x

5 KM in Business 316 KNOWLEDGE MANAGEMENT SYSTEMS 316 Explicit and Tacit Knowledge 316 KM Technologies 318 KM and Social Networking 318 CONTENT MANAGEMENT SYSTEMS 319 WORKFLOW MANAGEMENT SYSTEMS 320 GROUPWARE SYSTEMS 322 COLLABORATION TRENDS 323 Key Terms 324 Closing Case One: DreamWorks Animation Collaboration 325 Closing Case Two: Improving Highway Safety Through Collaboration 326 Closing Case Three: Saving Costs at Costco 327 Making Business Decisions 328 APPENDIX A BUSINESS BASICS (on the Web site at APPENDIX B BUSINESS PROCESS (on the Web site at GLOSSARY 333 NOTES 344 PHOTO CREDITS 349 INDEX 351

Business Driven nformation Systems

Business Driven nformation Systems Paige Baltzan Daniels College of Business, University of Denver Amy Phillips Daniels College of Business, University of Denver Business Driven nformation Systems SECOND EDITION McGraw-Hill Irwin Boston

More information

Business Driven. Information Systems

Business Driven. Information Systems Paige Baltzan Daniels College of Business, University of Denver Business Driven Information Systems Mc Graw Hill Education CONTENTS module 1 Business Driven MIS 1 CHARTER 1 Management Information Systems:

More information

Mc Graw Hill Education

Mc Graw Hill Education Business Driven Technology @\a#ge BaKzam Daniels College of Business University of Denver Mc Graw Hill Education TABLE OF CONTENTS About the Authors xii Preface xv Apple Merging Technology, Business, and

More information

FIFTH EDOTBQW. Daniels College of Business. University of Denver. McGraw-Hill Irwin. Me Graw Hill

FIFTH EDOTBQW. Daniels College of Business. University of Denver. McGraw-Hill Irwin. Me Graw Hill FIFTH EDOTBQW Daniels College of Business University of Denver Me Graw Hill McGraw-Hill Irwin ' '. J' About the Author Preface xix umn 1 2 xvi Apple Merging Technology, Business, and Entertainment 3 Introduction

More information

CHAPTER 13: ELECTRONIC COMMERCE AND E-BUSINESS

CHAPTER 13: ELECTRONIC COMMERCE AND E-BUSINESS CHAPTER 13: ELECTRONIC COMMERCE AND E-BUSINESS Multiple Choice: 1. founded Amazon.com. A. Alan Kay B. Jeff Bezos C. Bill Gates D. Andy Grove Answer: B Reference: Jeff Bezos: The Virtual Bookseller Difficulty:

More information

Multiple Choice Questions:

Multiple Choice Questions: 0 Multiple Choice Questions: 1. What is the difference between information technology (IT) and a management information system (MIS)? A) IT is a type of MIS B) MIS is a type of IT C) IT and MIS are the

More information

Brief Contents. Part Three: Decisions and Strategies. Part One: Information Technology Infrastructure. Part Four: Organizing Businesses and Systems

Brief Contents. Part Three: Decisions and Strategies. Part One: Information Technology Infrastructure. Part Four: Organizing Businesses and Systems Brief Contents 1 Introduction Part One: Information Technology Infrastructure 2 Information Technology Foundations 3 Networks and Telecommunications 4 Database Management Part Two: Business Integration

More information

Outline. Introduction to E-commerce. Why is e-commerce? [Awad] What is e-commerce? Session 1. Yan Wang yan.wang@mq.edu.au. E-commerce.

Outline. Introduction to E-commerce. Why is e-commerce? [Awad] What is e-commerce? Session 1. Yan Wang yan.wang@mq.edu.au. E-commerce. Introduction to E-commerce Session 1 Yan Wang yan.wang@mq.edu.au Outline E-commerce E-business Examples of e-commerce Types of e-commerce 1 2 What is e-commerce? The marketing, buying and selling of products

More information

ENTERPRISE APPLICATIONS

ENTERPRISE APPLICATIONS CHAPTER EIGHT ENTERPRISE APPLICATIONS Business Communications 2011 The McGraw-Hill Companies, All Rights Reserved 2 CHAPTER OVERVIEW SECTION 8.1 Enterprise Systems and Supply Chain Management Building

More information

i. Definition ii. Primary Activities iii. Support Activities iv. Information Systems role in value chain analysis

i. Definition ii. Primary Activities iii. Support Activities iv. Information Systems role in value chain analysis ACS 1803 Final Exam Topic Outline I. Enterprise Information Systems a. Enterprise systems vs. inter-organisational systems b. Value Chain Analysis ii. Primary Activities iii. Support Activities iv. Information

More information

Fundamentals of Information Systems, Seventh Edition

Fundamentals of Information Systems, Seventh Edition Chapter 1 An Introduction to Information Systems in Organizations 1 Principles and Learning Objectives The value of information is directly linked to how it helps decision makers achieve the organization

More information

Department of Management

Department of Management Department of Management Course Student Learning Outcomes (ITM and MGMT) ITM 1270: Fundamentals of Information Systems and Applications Upon successful completion of the course, a student will be able

More information

Fundamentals of Information Systems, Fifth Edition. Chapter 1 An Introduction to Information Systems in Organizations

Fundamentals of Information Systems, Fifth Edition. Chapter 1 An Introduction to Information Systems in Organizations Fundamentals of Information Systems, Fifth Edition Chapter 1 An Introduction to Information Systems in Organizations 1 Principles and Learning Objectives The value of information is directly linked to

More information

EIGHTH EDITION. Stephen Haag DANIELS COLLEGE OF BUSINESS UNIVERSITY OF DENVER. Maeve Cummings COLLEGE OF BUSINESS PITTSBURG STATE UNIVERSITY

EIGHTH EDITION. Stephen Haag DANIELS COLLEGE OF BUSINESS UNIVERSITY OF DENVER. Maeve Cummings COLLEGE OF BUSINESS PITTSBURG STATE UNIVERSITY EIGHTH EDITION Stephen Haag DANIELS COLLEGE OF BUSINESS UNIVERSITY OF DENVER Maeve Cummings COLLEGE OF BUSINESS PITTSBURG STATE UNIVERSITY McGraw-Hill Irwin TABLE OF CONTENTS PREFACE XIV CHAPTER OWE The

More information

1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304

1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Diff: 2 Page Ref: 304 2) SCM

More information

E-Commerce and E-Business

E-Commerce and E-Business E-Commerce and E-Business Miguel Rebollo Introduction to Computer Science 2010-2011 Aims Describing the phases a company goes through using Internet for business Describing the forms of e-commerce Describing

More information

Information Systems Perspective 1. An Introduction to Information Systems in Organizations 2

Information Systems Perspective 1. An Introduction to Information Systems in Organizations 2 Contents Preface Information Systems Perspective 1 An Introduction to Information Systems in Organizations 2 Spain 3 Information Concepts 5 Data, Information, and Knowledge 5 The Characteristics of Valuable

More information

E-Business, E-Commerce

E-Business, E-Commerce E-Business, E-Commerce Lecture Outline 11 Instructor: Kevin Robertson Introduction to Information Systems Explain the differences between extranets and intranets as well as show how organizations utilize

More information

KM road map. Technology Components of KM. Chapter 5- The Technology Infrastructure. Knowledge Management Systems

KM road map. Technology Components of KM. Chapter 5- The Technology Infrastructure. Knowledge Management Systems Knowledge Management Systems Chapter 5- The Technology Infrastructure Dr. Mohammad S. Owlia Associate Professor, Industrial Engineering Department, Yazd University E-mail :owliams@gmail.com, Website :

More information

Introduction to Information Systems. 2 hrs lecture 2 hrs lab

Introduction to Information Systems. 2 hrs lecture 2 hrs lab Arab Academy for Science and Technology & Maritime Transport University/Academy: Arab Academy for Science and Technology & Maritime Transport Faculty/Institute: College of Computing and Information Technology

More information

Internet Part 2. CS/MIS Department

Internet Part 2. CS/MIS Department Oman College of Management and Technology Course 803202 MDCI Internet Part 2 CS/MIS Department Reasons for Business Presence on the Internet Major reasons why business presence on the Internet is increasing

More information

Proposed Syllabus by C.S.J.M.University,Kanpur. Bachelors of Computer Application

Proposed Syllabus by C.S.J.M.University,Kanpur. Bachelors of Computer Application BCA-S307 Computer Network Security 4 0 0 4 Introduction: Attack, Services and Mechanism, Model for Internetwork Security. Cryptography: Notion of Plain Text, Encryption, Key, Cipher Text, Decryption and

More information

Lecture-2-The Strategic Role of Information Systems

Lecture-2-The Strategic Role of Information Systems Lecture-2-The Strategic Role of Information Systems Thepul Ginige 1 LEARNING OBJECTIVES Analyze roles of 6 types of information systems Describe types of information systems Analyze relationships between

More information

Certified Information Systems Auditor (CISA)

Certified Information Systems Auditor (CISA) Certified Information Systems Auditor (CISA) Course Introduction Course Introduction Module 01 - The Process of Auditing Information Systems Lesson 1: Management of the Audit Function Organization of the

More information

APPENDIX A WORK PROCESS SCHEDULE RELATED INSTRUCTION OUTLINE

APPENDIX A WORK PROCESS SCHEDULE RELATED INSTRUCTION OUTLINE APPENDIX A WORK PROCESS SCHEDULE RELATED INSTRUCTION OUTLINE E COMMERCE SPECIALIST PAGE 1 OF 11 WORK PROCESS SCHEDULE E COMMERCE SPECIALIST (ECS) O*NET SOC CODE: 15 1099.99 RAIS CODE: 1054CB DESCRIPTION:

More information

E-COMMERCE : ROLE OF E-COMMERCE IN TODAY'S BUSINESS

E-COMMERCE : ROLE OF E-COMMERCE IN TODAY'S BUSINESS International Journal of Computing and Corporate Research ISSN (Online) : 2249-054X Volume 4 Issue 1 January 2014 International Manuscript ID : 2249054XV4I1012014-10 E-COMMERCE : ROLE OF E-COMMERCE IN

More information

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Chapter 5 Electronic Commerce System Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Electronic Commerce: Electronic commerce encompasses the entire online

More information

Introduction to Business Information Systems

Introduction to Business Information Systems Rolf T. Wigand Peter Mertens Freimut Bodendorf Wolfgang Konig Arnold Picot Matthias Schumann Introduction to Business Information Systems With 79 Figures Springer Contents The Subject of Business Information

More information

Chapter 8 - Strengthening Business-to- Business Relationships via Supply Chain and Customer Relationship Management

Chapter 8 - Strengthening Business-to- Business Relationships via Supply Chain and Customer Relationship Management Chapter 8 - Strengthening Business-to- Business Relationships via Supply Chain and Customer Relationship Management Supply chain management (SCM) systems supporting business-to-business (B2B) transactions,

More information

BUSINESS INFORMATION SYSTEM PROGRAM

BUSINESS INFORMATION SYSTEM PROGRAM BUSINESS INFORMATION SYSTEM PROGRAM PROGRAM TITLE DEGREE TITLE Master of Science Program in Business Information System Master of Science (Business Information System) M.Sc. (Business Information System)

More information

Introduction to E-Commerce

Introduction to E-Commerce Introduction to E-Commerce 1/12/2016 What is E-commerce? Buying and selling of products or services over electronic systems such as the Internet and other computer networks Online purchase of goods or

More information

ELECTRONIC BUSINESS PROGRAM

ELECTRONIC BUSINESS PROGRAM ELECTRONIC BUSINESS PROGRAM Information technology advances at a rapid pace, greatly affecting how businesses are conducted in this age of globalization. Business can be conducted very quickly anywhere

More information

Internet Marketing: Integrating Online and Offline Strategies Detailed Table of Contents Second Edition

Internet Marketing: Integrating Online and Offline Strategies Detailed Table of Contents Second Edition Internet Marketing: Integrating Online and Offline Strategies Detailed Table of Contents Second Edition Chapter One - Internet Marketing Enters the Mainstream 1-1 The Evolution of the Internet 1-1a Fast

More information

SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT PAGE 6 of 51 SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT Article C.1 Statement of Work This contract is designed to permit the Institutes and Centers (ICs) of NIH, the Department of Health and

More information

B.Sc. in Computer Information Systems Study Plan

B.Sc. in Computer Information Systems Study Plan 195 Study Plan University Compulsory Courses Page ( 64 ) University Elective Courses Pages ( 64 & 65 ) Faculty Compulsory Courses 16 C.H 27 C.H 901010 MATH101 CALCULUS( I) 901020 MATH102 CALCULUS (2) 171210

More information

6/10/2015. Chapter Nine Overview. Learning Outcomes. Opening Case: Twitter: A Social CRM Tool

6/10/2015. Chapter Nine Overview. Learning Outcomes. Opening Case: Twitter: A Social CRM Tool Opening Case: Twitter: A Social CRM Tool McGraw-Hill-Ryerson 2015 The McGraw-Hill Companies, All Rights Reserved Chapter Nine Overview SECTION 9.1 CRM FUNDAMENTALS Introduction Using Information to Drive

More information

Supply Chain Technology Foundations

Supply Chain Technology Foundations Supply Chain Technology Foundations The implementation of information technology has become an absolute requirement for success in today s business environment. The application of integrative information

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

Business-to-Business Electronic Commerce ( B2B-EC )

Business-to-Business Electronic Commerce ( B2B-EC ) Business-to-Business to-business Electronic Commerce ( B2B-EC ) Sistem e-businesse (MG-652) Jurusan Manajemen Agenda Characteristics of B2B EC Models of B2B EC From Traditional to Internet-based EDI Integration

More information

Management Information Systems. B08. Interorganizational and Global Information Systems

Management Information Systems. B08. Interorganizational and Global Information Systems Management Information Systems Management Information Systems B08. Interorganizational and Global Information Systems Code: 166137-01+02 Course: Management Information Systems Period: Spring 2013 Professor:

More information

Building a Data Warehouse

Building a Data Warehouse Building a Data Warehouse With Examples in SQL Server EiD Vincent Rainardi BROCHSCHULE LIECHTENSTEIN Bibliothek Apress Contents About the Author. ; xiij Preface xv ^CHAPTER 1 Introduction to Data Warehousing

More information

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS Content How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems

More information

Concepts in Enterprise Resource Planning

Concepts in Enterprise Resource Planning Objectives Concepts in Enterprise Resource Planning Third Edition Chapter Eight ERP and Electronic Commerce After completing this chapter, you will be able to: Describe business-to-business b i e-commerce

More information

SANJEEV GOEL Freelance Trainer. IT Telecom Management Soft Skills

SANJEEV GOEL Freelance Trainer. IT Telecom Management Soft Skills TRAINING COURSES & WORKSHOPS - INFORMATION TECHNOLOGY ( IT ) CORPORATE IT STRATEGIES e-businss STRATEGIES MASTER DATA MANAGEMENT ( MDM ) BUSINESS INTELLIGENCE ( DATA WAREHOUSING & MINING ) IT AUDITING

More information

Turban and Volonino. Enterprise Systems: Supply Chains, ERP, CRM & KM

Turban and Volonino. Enterprise Systems: Supply Chains, ERP, CRM & KM Turban and Volonino Chapter 10 Enterprise Systems: Supply Chains, ERP, CRM & KM Information Technology for Management Improving Performance in the Digital Economy 7 th edition John Wiley & Sons, Inc. Slides

More information

A Knowledge Management Framework Using Business Intelligence Solutions

A Knowledge Management Framework Using Business Intelligence Solutions www.ijcsi.org 102 A Knowledge Management Framework Using Business Intelligence Solutions Marwa Gadu 1 and Prof. Dr. Nashaat El-Khameesy 2 1 Computer and Information Systems Department, Sadat Academy For

More information

Data Warehousing: A Technology Review and Update Vernon Hoffner, Ph.D., CCP EntreSoft Resouces, Inc.

Data Warehousing: A Technology Review and Update Vernon Hoffner, Ph.D., CCP EntreSoft Resouces, Inc. Warehousing: A Technology Review and Update Vernon Hoffner, Ph.D., CCP EntreSoft Resouces, Inc. Introduction Abstract warehousing has been around for over a decade. Therefore, when you read the articles

More information

AA Automated Attendant is a device connected to voice mail systems that answers and may route incoming calls or inquiries.

AA Automated Attendant is a device connected to voice mail systems that answers and may route incoming calls or inquiries. CRM Glossary Guide AA Automated Attendant is a device connected to voice mail systems that answers and may route incoming calls or inquiries. ABANDON RATE Abandon Rate refers to the percentage of phone

More information

UNIT IV Purchasing environment Changes in Environmental Conditions- Concept of Supply Chain Management-Strategic Purchasing Management.

UNIT IV Purchasing environment Changes in Environmental Conditions- Concept of Supply Chain Management-Strategic Purchasing Management. PRODUCTION AND OPERATIONS MANAGEMENT PURCHASING MANAGEMENT SUPPLY CHAIN MANAGEMENT ADVANCED PRODUCTION MANAGEMENT INTEGRATED MATERIALS MANAGEMENT INDUSTRIAL SAFETY WORLD CLASS MANUFACTURING PRODUCTIVITY

More information

United Computer Group, Inc. Enterprise Management Software Questionnaire

United Computer Group, Inc. Enterprise Management Software Questionnaire United Computer Group, Inc. Enterprise Management Software Questionnaire Please fill out completely and return to ems@ucgrp.com Company Information Date: Company Company Address: Primary Business: Annual

More information

Eighth Edition. New York University. Jane P. Laucfon. Azimuth Information PEARSON. Prentice Hall. Upper Saddle River, New Jersey 07458

Eighth Edition. New York University. Jane P. Laucfon. Azimuth Information PEARSON. Prentice Hall. Upper Saddle River, New Jersey 07458 Eighth Edition K %& 1 1 1 1 %& L S I l: ^Ф» RmCI %M Wl ^^ I New York University Jane P. Laucfon Azimuth Information Systems PEARSON Prentice Hall Upper Saddle River, New Jersey 07458 Complete Contents

More information

SECTION A: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

SECTION A: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT SECTION A: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT Article A.1 Introduction This contract is intended to provide IT solutions and services as defined in FAR 2.101(b) and further clarified in the Clinger-Cohen

More information

Master of Science Service Oriented Architecture for Enterprise. Courses description

Master of Science Service Oriented Architecture for Enterprise. Courses description Master of Science Service Oriented Architecture for Enterprise Courses description SCADA and PLC networks The course aims to consolidate and transfer of extensive knowledge regarding the architecture,

More information

Australia Intelligent Transport System.pdf

Australia Intelligent Transport System.pdf http://www.gosreports.com Analytics as a Service Market by Solutions (Financial Analytics, Risk Analytics, Customer Analytics, Marketing Analytics, Sales Analytics, Web & Social Media Analytics, Supply

More information

Chapter 9. Communications and Networks. McGraw-Hill/Irwin. Copyright 2008 by The McGraw-Hill Companies, Inc. All rights reserved.

Chapter 9. Communications and Networks. McGraw-Hill/Irwin. Copyright 2008 by The McGraw-Hill Companies, Inc. All rights reserved. Chapter 9 Communications and Networks McGraw-Hill/Irwin Copyright 2008 by The McGraw-Hill Companies, Inc. All rights reserved. Competencies (Page 1 of 2) Discuss connectivity, the wireless revolution,

More information

SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT Article C.1 Introduction This contract is intended to provide IT solutions and services as

SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT Article C.1 Introduction This contract is intended to provide IT solutions and services as SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT Article C.1 Introduction This contract is intended to provide IT solutions and services as defined in FAR 2.101(b) and further clarified in the Clinger-Cohen

More information

IT6304 e-business Applications (Optional)

IT6304 e-business Applications (Optional) e-business Applications (Optional) INTRODUCTION This is one of the optional courses designed for Semester 6 of the Bachelor of Information Technology Degree program. It provides a sound understanding of

More information

Performance Management Workshop

Performance Management Workshop Performance Management Workshop Stephen King Ixanos CEO Who are we? What we do? Success Stories Why are we here today? Interactive Approach to Workshop Feel Free to Share Your Business Challenges WHAT

More information

IJMIE Volume 2, Issue 5 ISSN: 2249-0558

IJMIE Volume 2, Issue 5 ISSN: 2249-0558 E-Commerce and its Business Models Er. Nidhi Behl* Er.Vikrant Manocha** ABSTRACT: In the emerging global economy, e-commerce and e-business have increasingly become a necessary component of business strategy

More information

01219211 Software Development Training Camp 1 (0-3) Prerequisite : 01204214 Program development skill enhancement camp, at least 48 person-hours.

01219211 Software Development Training Camp 1 (0-3) Prerequisite : 01204214 Program development skill enhancement camp, at least 48 person-hours. (International Program) 01219141 Object-Oriented Modeling and Programming 3 (3-0) Object concepts, object-oriented design and analysis, object-oriented analysis relating to developing conceptual models

More information

Acknowledgements PART ONE: CONCEPTUAL FRAMEWORK. 1. ERP Systems: An Introduction 3

Acknowledgements PART ONE: CONCEPTUAL FRAMEWORK. 1. ERP Systems: An Introduction 3 Contents Preface Acknowledgements vii ix PART ONE: CONCEPTUAL FRAMEWORK 1. ERP Systems: An Introduction 3 Introduction 3 Need for Enterprise Resource Planning Systems 3 Evolution of ERP 6 What is ERP System?

More information

IT Components of Interest to Accountants. Importance of IT and Computer Networks to Accountants

IT Components of Interest to Accountants. Importance of IT and Computer Networks to Accountants Chapter 3: AIS Enhancements Through Information Technology and Networks 1 Importance of IT and Computer Networks to Accountants To use, evaluate, and develop a modern AIS, accountants must be familiar

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 8.1 Copyright 2011 Pearson Education, Inc STUDENT LEARNING OBJECTIVES How do enterprise systems help businesses

More information

Customer Relationship Management

Customer Relationship Management Customer Relationship Management Concepts and Technologies Second edition Francis Buttle xlloillvlcjx. AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY

More information

ebusiness & ecommerce

ebusiness & ecommerce Andreas Meier Henrik Stormer ebusiness & ecommerce Managing the Digital Value Chain Translated by Elizabeth Gosselin ^J Springer Contents ebusiness Framework 1 1.1 Defining Electronic Business 2 1.2 Case

More information

ICT Category Sub Category Description Architecture and Design

ICT Category Sub Category Description Architecture and Design A A01 Architecture and Design Architecture and Design Enterprise & Business Architecture A02 Architecture and Design Information Architecture A03 Architecture and Design Solution Architecture B Benchmarking

More information

BULLETIN 2003 17 Date: May 28, 2003

BULLETIN 2003 17 Date: May 28, 2003 BULLETIN 2003 17 Date: May 28, 2003 U.S. Department of Labor Employment and Training Administration Office of Apprenticeship Training, Employer and Labor Services (OTELS) Washington, D.C. 20210 Distribution:

More information

e-commerce Models. Let us look at each of them in detail. Business-to-Business (B2B) Model

e-commerce Models. Let us look at each of them in detail. Business-to-Business (B2B) Model e-commerce Models. Creating an e-commerce solution mainly involves creating and deploying an e-commerce site. The first step in the development of an e-commerce site is to identify the e-commerce model.

More information

CIO-SP3 Service areas NIH Chief Information Officers-Solutions & Partners

CIO-SP3 Service areas NIH Chief Information Officers-Solutions & Partners CIO-SP3 Service areas NIH Chief Information Officers-Solutions & Partners PwC Contents Page 1 IT Services for Biomedical Research and Healthcare 2 Chief Information Officer (CIO) Support 3 5 3 Imaging

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 8.1 2007 by Prentice Hall STUDENT OBJECTIVES How enterprise systems achieve operational excellence by integrating

More information

MDM and Data Warehousing Complement Each Other

MDM and Data Warehousing Complement Each Other Master Management MDM and Warehousing Complement Each Other Greater business value from both 2011 IBM Corporation Executive Summary Master Management (MDM) and Warehousing (DW) complement each other There

More information

Enterprise Systems: From Supply Chains to ERP to CRM

Enterprise Systems: From Supply Chains to ERP to CRM Enterprise Systems: From Supply Chains to ERP to CRM Management Information Code: 164292-02 Course: Management Information Period: Autumn 2013 Professor: Sync Sangwon Lee, Ph. D D. of Information & Electronic

More information

Case-study: SwissAir. The Internet Business. Case-study: SwissAir. Case-study: SwissAir. Summary. Summary

Case-study: SwissAir. The Internet Business. Case-study: SwissAir. Case-study: SwissAir. Summary. Summary Case-study: SwissAir The Internet Business Old model: check flight info online Step 1. Toward customers e-ticketing, electronic check-in frequent flyer miles Web site personalization (and statistics!)

More information

Task Area 1: IT Services for Biomedical Research, Health Sciences, and Healthcare

Task Area 1: IT Services for Biomedical Research, Health Sciences, and Healthcare CIO-SP 3 Task Areas Ten task areas constitute the technical scope of this contract: Task Area 1: IT Services for Biomedical Research, Health Sciences, and Healthcare The objective of this task area is

More information

Electronic Commerce. Chapter Overview

Electronic Commerce. Chapter Overview Electronic Commerce Chapter Overview This chapter presents an overview of how e-commerce works, from the perspective of the organization and the customer. Businesses and individuals use e-commerce to reduce

More information

ENTERPRISE RESOURCE PLANNING SYSTEMS

ENTERPRISE RESOURCE PLANNING SYSTEMS CHAPTER ENTERPRISE RESOURCE PLANNING SYSTEMS This chapter introduces an approach to information system development that represents the next step on a continuum that began with stand-alone applications,

More information

Business Intelligence: Effective Decision Making

Business Intelligence: Effective Decision Making Business Intelligence: Effective Decision Making Bellevue College Linda Rumans IT Instructor, Business Division Bellevue College lrumans@bellevuecollege.edu Current Status What do I do??? How do I increase

More information

Page 1 of 5. (Modules, Subjects) SENG DSYS PSYS KMS ADB INS IAT

Page 1 of 5. (Modules, Subjects) SENG DSYS PSYS KMS ADB INS IAT Page 1 of 5 A. Advanced Mathematics for CS A1. Line and surface integrals 2 2 A2. Scalar and vector potentials 2 2 A3. Orthogonal curvilinear coordinates 2 2 A4. Partial differential equations 2 2 4 A5.

More information

Courses Descriptions for BS.c. MIS Program. Main Major Courses (Bachelor Degree in Management Information System)

Courses Descriptions for BS.c. MIS Program. Main Major Courses (Bachelor Degree in Management Information System) Courses Descriptions for BS.c. MIS Program Main Major Courses (Bachelor Degree in Management Information System) 1. Management Information Systems / MIS211(3 Crh.) pre. CS104+BA108. This course introduces

More information

CORE CONCEPTS OF. Thirteenth Edition. Mark G. Simkin, PhD. Professor Department of Information Systems University of Nevada

CORE CONCEPTS OF. Thirteenth Edition. Mark G. Simkin, PhD. Professor Department of Information Systems University of Nevada CORE CONCEPTS OF Accounting Information Systems Thirteenth Edition Mark G. Simkin, PhD. Professor Department of Information Systems University of Nevada Jacob M. Rose, Ph D. Trustee Professor Department

More information

Chapter 5: Customer Relationship Management. Introduction

Chapter 5: Customer Relationship Management. Introduction Chapter 5: Customer Relationship Management Introduction Customer Relationship Management involves managing all aspects of a customer s relationship with an organization to increase customer loyalty and

More information

Electronic Commerce Management for Business Activities and Global Enterprises:

Electronic Commerce Management for Business Activities and Global Enterprises: Electronic Commerce Management for Business Activities and Global Enterprises: Competitive Advantages In Lee Western Illinois University, USA IIS SCIENCE Keference/ Table of Contents Preface Acknowledgment

More information

2. ecommerce Business Models and Concepts. Alexander Nikov. Teaching Objectives. Video: How to use Twitter for business.

2. ecommerce Business Models and Concepts. Alexander Nikov. Teaching Objectives. Video: How to use Twitter for business. INFO 3435 ecommerce 2. ecommerce Business Models and Concepts Teaching Objectives Identify the key components of ecommerce business models. Describe the major B2C business models. Describe the major B2B

More information

1.Because e-commerce is ubiquitous it reduces A. marketspace. B. transaction costs. C. dynamic pricing. D. price discrimination.

1.Because e-commerce is ubiquitous it reduces A. marketspace. B. transaction costs. C. dynamic pricing. D. price discrimination. 1.Because e-commerce is ubiquitous it reduces A. marketspace. B. transaction costs. C. dynamic pricing. D. price discrimination. 2. The ability of consumers to use the Internet to discover the actual costs

More information

Alexander Nikov. 2. Information systems and business processes. Learning objectives

Alexander Nikov. 2. Information systems and business processes. Learning objectives INFO 1500 Introduction to IT Fundamentals 2. Information systems and business processes Learning objectives Define and describe business processes and their relationship to information systems. Evaluate

More information

Certified ERP Manager VS-1180

Certified ERP Manager VS-1180 Certified ERP Manager VS-1180 Certified ERP Manager Certified ERP Manager Certification Code VS-1180 Vskills certification for ERP Manager assesses the candidate as per the company s need for implementing

More information

Introduction to Supply Chain Management Technologies

Introduction to Supply Chain Management Technologies Introduction to Supply Chain Management Technologies Second Edition David Frederick Ross CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup,

More information

s Software as a Service (SaaS) offering: T-Suite Making your hard costs soft

s Software as a Service (SaaS) offering: T-Suite Making your hard costs soft s Software as a Service (SaaS) offering: T-Suite Making your hard costs soft T-Suite and Telstra T-Suite means you can: Rapidly deploy business applications when and where you need them Reduce capital

More information

Information Systems for Business Operations

Information Systems for Business Operations Information Systems for Business Operations MBA 8125 Week 1 Sources: Laudon & Laudon (2006) Straub (2002) Stacie Petter 2005 1 Outline Why Study IT? Information Systems Basics e-commerce Management Challenges

More information

Systems Analysis & Design 7 th Edition

Systems Analysis & Design 7 th Edition Systems Analysis & Design 7 th Edition Chapter 9 System Architecture Prof. David Gadish California State University Los Angeles BUS 405B Chapter Objectives Provide a checklist of issues to consider when

More information

http://mail. tku.edu.tw/myday/ 2015-11-24, 26 1

http://mail. tku.edu.tw/myday/ 2015-11-24, 26 1 Case Study for Information Management 資 訊 管 理 個 案 Achieving Operational Excellence and Customer Intimacy - Enterprise Application: Summit and SAP (Chap. 9) 1041CSIM4B09 TLMXB4B (M1824) Tue 3,4 (10:10-12:00)

More information

Please Note: Temporary Graduate 485 skills assessments applicants should only apply for ANZSCO codes listed in the Skilled Occupation List above.

Please Note: Temporary Graduate 485 skills assessments applicants should only apply for ANZSCO codes listed in the Skilled Occupation List above. ANZSCO Descriptions This ANZSCO description document has been created to assist applicants in nominating an occupation for an ICT skill assessment application. The document lists all the ANZSCO codes that

More information

Profile. Business solutions with a difference

Profile. Business solutions with a difference Profile Business solutions with a difference Overview ITeM Group was founded in 1999 and has a successful history of delivering IT solutions in Australia, New Zealand, Indonesia, China and Canada. We specialise

More information

Building an IT Taxonomy with Cooccurrence

Building an IT Taxonomy with Cooccurrence Building an IT Taxonomy with Cooccurrence Analysis, Hierarchical Clustering, and Multidimensional Scaling Chia-jung Tsui, Ping Wang, Kenneth R. Fleischmann, Asad B. Sayeed, Amy Weinberg, and Douglas Oard

More information

Chapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved.

Chapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 6 Developing Business / IT Strategies McGraw-Hill/Irwin Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. 2-2 Learning Objectives Discuss the role of planning in the business

More information

Business Intelligence

Business Intelligence S2 Connecting Customers Business Intelligence Microsoft and the Microsoft logo are registered trademarks and/or trademarks of the Microsoft Corporation in the US and/or other countries. 2001 Microsoft

More information

Introduction to E-commerce

Introduction to E-commerce i Zheng Qin Introduction to E-commerce With 98 figures Springer Contents Part 1 Fundamentals 1 Fundamentals of E-commerce 3 1.1 The Origin and Development of E-commerce 4 1.1.1 The Origin and Development

More information

NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation

NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation Market Offering: Package(s): Oracle Authors: Rick Olson, Luke Tay Date: January 13, 2012 Contents Executive summary

More information

Impact of Service Oriented Architecture on ERP Implementations in Technical Education

Impact of Service Oriented Architecture on ERP Implementations in Technical Education Impact of Service Oriented Architecture on ERP Implementations in Technical Education Swati Verma Department of Computer Science & Engg, B.T. Kumaon Institute of Technology, Dwarahat, 263653, India. E-mail:

More information

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how

More information