Performance Management Workshop

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1 Performance Management Workshop Stephen King Ixanos CEO

2 Who are we? What we do? Success Stories Why are we here today? Interactive Approach to Workshop Feel Free to Share Your Business Challenges WHAT NEXT? Implement your Turn-key Enterprise Solution Setup a meeting TODAY!

3 Success Stories Real-Time Management and Intelligent Decision Support Systems: Manufacturing ERP Healthcare Information System Electrical Generation & Distribution Telecommunications

4 Why Export is failing to meet its potential: Controversial? Manufacturing has a Very High Dependency on: Imported raw materials Foreign Exchange and Technology FX Revenues have dropped by 60% {Oil and Gas 2015}

5 Why Export is failing to meet its potential: Controversial? Many Manufacturing are: A Processes Mix: Package & Sell Low cost product providers: Limited Economies of Scale Little or No Patentable Manufacturing Content: Unique products Highly subsidized and protected environment: CARICOM Compounded by Low Human Productivity: Culture Very Limited or No Data driven decision support or insight No methodology for prospecting for any type of innovation

6 Present Challenges of the Business Customer Power increasing dramatically Ease of access to products globally Through internet online sales Product substitution happens in a second

7 Present Challenges of the Business Local Businesses are generally not coordinated outside of their own value chain: Customer side: e-commerce: Synergistic Partnering Supply side: Material Forecasting & Exposing suppliers to future needs: A Partnering approach

8 Present Challenges of the Business High Resistant to Change: Customer side: e-commerce: Synergistic Partnering Supply side: Material Forecasting & Exposing suppliers to future needs: A Partnering approach

9 Domestic Challenges A culture of complacency & low productivity, Tendency to micromanage, Significant large number of public holidays, Lack of data, no data driven decision making, Gut feeling management is still predominant.

10 Why are we all here today? Remedy the Very Low ROI on the Traditional IT spend Provide Tactical: Operational: Strategic Knowledge Increase Speed & Accuracy of Decisions: Gift of Time Complete Value Chain Visibility: Discrete Business Unit Real Time Dashboards Gut decisions: Are you still using Excel? Wow Really? Provide Independent Analysis: data-driven decision making

11 Why Ixanos can do for you today Assess Business Requirements Introduce new Potential: e-commerce, Field Force Automation Implement management performance systems Provide The Why and The How Develop the Business performance measures: Key Performance Indicators (KPI) Key Risk Indicators (KRI)

12 Why Ixanos can do for you today Implement Real-Time Management Displays Integrate your standalone software systems to provide real-time data access Implement an enterprise system: Interntional Best Practice Provide global benchmarking reports

13 Enterprise Software Solutions An Enterprise Management System (ERM/ERP) is the better solution enabling complete value chain visibility and data access, and enables performance analysis (TQM) across the entire value chain Greatly Reduced I.T. Department and Support Costs

14 Internal Supply Chain & Performance Optimization The internal supply chain is defined as the flow of materials from the procurement of raw materials to the delivery of finished goods to the customers of the organization (Krajewski, 1990)

15 Internal Supply Chain & Performance Optimization Enterprise Resource Planning (ERP) Materials Planning (ERM) Identifying trends Forecasting Creating business insight Innovation to increase market share and sustainability

16 Next Steps: Sub-topics Organizations are seen as: People, Processes and Organizations The Value of Data Analysis in Real Time Challenges of Silo Department Software Demonstration of Real-Time Business Data Management Displays in Real Time: Dashboards

17 Next Steps: Sub-topics Demonstration of Enterprise Resource Planning Process Workflow Automation: Reduce manual processes: Redundancy Measures: Manufacturing KPI/KRI Inexperienced data analysis: Cyclic/Seasonal

18 Business Performance Optimization DATA : DATA: DATA: For sustainable improvement to take place, it is essential that firms use performance measures (KPI's) and that these are appropriate to their type of business. (Include TQM concept)

19 Business Performance Optimization All Exporters need to carry out a benchmarking exercise to identify "bestperformance" firms and its own relative position At the next level, the firm needs to: Identify and probe all avenues for improvement Continuous Improvement Business Performance Optimization

20 Holistic Performance Measures Quality Perceived Value Shipment/delivery errors Accuracy Number Scrap and Reworks Number of Invoice errors Cost Inventory Cost Information processing Financial Costs Cost of Scrap and Reworks Total Manufacturing Inventory Obsolescence Finished goods Inventory Warehousing costs Time Order Lead Time Effectiveness of Scheduling Manufacturing Lead time Late & Early delivery time Human Resources T&A

21 Holistic Performance Measures Flexibility Product Range Capacity Utilization Volume Flexibility Labor Flexibility Delivery Flexibility Modification Flexibility Overall Performance Consolidated Score Card Return on Investment Total Shipments Total Revenue Percentage Absenteeism Innovation Number of new innovations Number Implemented Market acceptance Average Annually Failed Attempts

22 Independent Data Analysis Independent Professional Services Independent external analysis by Ixanos Subject Matter Business Experts (SME) Removes internal passive resistance to change Provides wider scope and greater success for identifying innovative business opportunities Remedies: True problems vs Familiar excuses Some problems prevail for years: Supported by Familiar Excuses

23 Our Unique Business Model Complete Professional Services at all levels Professional Business Support Services Periodic Data analysis and reporting by Ixanos SME's Departmental Performance Reporting Global Benchmark reports Full System as a Service & Independent SME Provide Infrastructure: hardware and Software (Turn-key) No Software License Fees KPI: KRI Development Configuration of Real Time Management Displays

24 Our Unique Business Model So Ixanos provides a Complete Technology infrastructure and also provides Business Professional Services Support: Servers, Software, Network, Systems Integration & Independent Business Analysis (IBA)

25 NEW Turn-key Technology & SME Business Support Model Sales Production Inventory Control Materials Planning Human Resources

26

27

28 What Next? Demonstration of Real Time Data Displays Visualizations Analysis Demonstration of Enterprise Resource Planning Software (ERP) Best Practice No ERP? All is not lost: We provide an alternative to Enterprise Software Departmental Silo Software Integration: Business Data Warehouse Creation

29 Business Model and Terms of Payment Turn-Key Infrastructure: We provide everything Full Professional Services: Technology and Professional Management Services Independent Business Analysis and Report Presenting Comfortable Easy Payment opportunities: Pay Per Use: Expensed Monthly, Quarterly, Annually Fixed Term Payments over 3 to 5 years Full Capital Expense Payment for Turnkey Solution

30 Supply Chain Performance Optimization Solution Real-Time Displays Results Based Data-driven Decisions Automation of Workflow Trending Sophisticated predictive modeling Global Benchmarking Complex Calculations Automated Transparently Automated Reporting Automated Notifications and Alarms SMS (Text) and

31 Supply Chain Performance Optimization Business Impact Empower Management Monitor Real Achievement Easily Identify Non-Performance Make Better / Accurate Decisions Data Driven Strategy Avoid Costly Mistakes Increase Staff Motivation Reduce Inventory Carrying Cost Gift of Time and Accuracy Staff Focus now on value added activities Customer Orientation Notifications anywhere Significantly Reduce Operating Cost

32 Other Technology Opportunities Mobile Applications E-Commerce Websites Functional Web-Business Platforms Wireless Bar-code Inventory Management Radio Frequency Identification (RFID) Systems

33 Other Technology Opportunities I.T. Support: Outsourcing Servers; Desktop; Printers; Networks; 3 rd Party Software Support TALK WITH ONE OF OUR REPRESENTATIVES ACHIEVE PROGRESS

34 Thank You Open Discussion with Panel WHAT NEXT? Engage Ixanos: Implement your Turn-key Enterprise Solution Setup a meeting! TODAY

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