Who is International SOS?

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Jean McLaughlin
9 years ago
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1 International SOS

2 Who is International SOS? World's leading provider of medical assistance, international healthcare, security services and customer care. Worldwide network of 27 assistance centers, 35 clinics and a fleet of air ambulances Over 8,000 employees, 33% are medical professionals, operating in more than 75 countries Established global network of over 75,000 credentialed medical, legal and security providers From the beginning, our company was founded on the principle of putting the member first. Our teams work closely together so the customer is at the heart of every decision. - Nick Peters, CEO, Americas Region, International SOS

than 75 countries Established global network of over 75,000 credentialed medical, legal and security providers From the beginning, our company was founded on

3 Membership Provides Reassurance One call will immediately start resolution to your situation whether an emergency or routine advice Quality Medical Care Confidential medical advice from experienced, Western-trained doctors Providers are credentialed by our medical staff to ensure quality treatment Peace of Mind An experienced, culturally knowledgeable partner who operates in over 70 countries is there to help you Convenient Access 24/7 coverage, 365 days per year offering expert advice in 70 languages Comprehensive, up-to-date membersonly website to keep you informed

quality treatment Peace of Mind An experienced, culturally knowledgeable partner who operates in over 70 countries is there to help you

4 Stay Healthy, Safe and Secure Use your membership when you are outside your home country: Medical Question or Concern I m ill, should I see a doctor? Where should I go? Medical Emergency I ve had a heart attack! Safety Concern Is it safe to venture outside my hotel for coffee? Security Emergency There are rioters outside my hotel! Travel Assistance I ve been robbed. When you need help, International SOS is there for you.

Medical Emergency I ve had a heart attack!

5 Trusted by Leading Institutions

6 International SOS Global Statistics 9 Million Calls per year 1 Call every 3.5 seconds 1,241,699 Cases Global Network of Providers: Medical Providers: Technical Providers,: including Aviation & Security_ 76,144 64,363 11,781 Last Year 19,298 Evacuations & Repatriations Average 1.3 Evacuations Per Hour Every Day

Technical Providers,: including Aviation & Security_ 76,144 64,363 11,781

7 Our Worldwide Reach International SOS has: 79 offices, 27 assistance centers, 35 international clinics and 400+ remote medical facilities across 5 continents. Map not to scale

8 Assistance Centers 27 Assistance Centers worldwide Philadelphia Scholastic Desk Open 24/7/365 Full-time doctors, nurses & pharmacists Over 90 languages and dialects spoken On-line airline & hotel reservation systems Global network of preferred medical, legal and security providers

Over 90 languages and dialects spoken On-line airline & hotel

9 Aviation Resources 10 dedicated International SOS Air Ambulances strategically located in South Africa, Namibia, Germany, Papua New Guinea and China Latest intensive care transport system In-house aero-medical specialists Global Aviation Department secures flight paths and clearances 24-hour access to private and commercial aircrafts

intensive care transport system In-house aero-medical specialists Global Aviation

10 International Clinics 35 clinics worldwide Offer international standards of care in developing areas Managed by international healthcare professionals with the support of well trained local medical staff Provide high level of both family practice medicine and emergency care Provide 24 hour emergency assistance In house laboratory/ diagnostics/ pharmacy

well trained local medical staff Provide high level of both family practice medicine and

11 Security Services

12 Security Services Our strategic alliance with Control Risks, a global risk management consultancy, brings together two world leaders in travel security Together we offer a comprehensive set of services to manage the risks to your expatriates and international travelers 24-hour Security Information and Analysis 24-hour Security Assistance Traveler Awareness and Tracking Security Evacuations Travel Security Consulting

to manage the risks to your expatriates and international travelers 24-hour Security Information and

13 Security Services Our global network Global Security Center, London 24/7 operations base acting as the nerve center of our worldwide security operations Global Information Center, New Delhi 24/7 travel security analysis team monitors developments and provides analysis and advice on potential travel threats Regional Security Centers Dubai, London, New Delhi, Paris, Philadelphia & Singapore Tracking Teams Austin, London, Philadelphia The global security network is seamlessly integrated with the embedded security & medical resources at our 27 Alarm Centers

advice on potential travel threats Regional Security Centers Dubai, London, New Delhi, Paris, Philadelphia & Singapore Tracking Teams

14 International SOS Assistance Services Information & Analysis Emergency Evacuation Integrated Assistance 24/7 Specialist Advice Emergency Response

15 An Integrated Approach Delivers Direct Benefits Online Medical and Security Expertise Assistance Visibility Control Peace of Mind Online. OnCall. OnGround.

16 University of Tennessee Knoxville 11BCAS Scholastic Group Comprehensive

17 Assistance App availability Android 2.1 and higher BlackBerry OS 4.5 and higher iphone ios 4 and higher 17

18 Enter membership number to log in Remember membership number when you log out 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.

19 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.

20 Membership number One click call for assistance from nearest alarm center Number of current alerts Link to country search Link to latest alerts for your current country Links to medical and travel security information for your selected country 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.

Links to medical and travel security information for your selected country 2011 AEA

21 Comprehensive Membership Program Medical Assistance 24-Hour Worldwide Medical Information & Assistance Medical & Dental Referrals Dispatch of Medication & Medical Supplies Medical Monitoring Emergency Evacuation Medically Supervised Repatriation Repatriation of Mortal Remains Personal Assistance Legal Referrals Lost Document Advice & Assistance Emergency Message Transmission Emergency Personal Cash Medical Expense Guarantee Emergency Translation & Interpreter Services Claims Assistance International SOS Clinics Access to International SOS clinics Travel Assistance Transportation to Join Hospitalized Member Accommodation While Visiting Hospitalized Member Transportation of Minor Children Return of Traveling Companion Travel Arrangements After Medical Evacuation Emergency Family Travel Arrangements Online Services & Information International SOS Scholastic Communications Portal Travel Health Information Emergency Record Health Alerts TravelTracker Travel Safety Assistance Security Evacuations Travel Safety Information Safety Alerts Personal Safety Assistance

22 Q A

Dear Member: Algonquin College 27 Assistance Centers Global Security Center Global Information Center Regional Security Centers

Dear Member: Algonquin College continues to be concerned with your health and safety while you are traveling to an international location, participating in a study abroad or academic assignment abroad.