Australian Accident Repair Network

Transcription

1 Australian Accident Repair Network 5 th November 2012 The Australian Accident Repair Network (AARN) was formed in 1996 allowing quality individual vehicle smash repairers to have a voice in an industry that has often silenced the smaller businesses. Today, AARN are a respected industry body able to offer valuable opportunities to their nationwide member base of like minded individuals in the panel repair industry. AARN have successfully formed an association based on fostering trustworthy relationships and quality systems and procedures. AARN strives to build its reputation in the industry as a body which demands the best locally, nationally and internationally in collision repairs! Ensuring its members are strategically positioned to take advantage of the opportunities as the industry faces the challenges ahead. The network is dedicated to implementing improvements at all delivery points along the value chain. The stakeholders in the chain being: The customers; Panel shop owners; Panel technicians; Panel support teams; Suppliers/Dealers/Vehicle Manufacturers; Financers & Insurers. With more than 114 quality repairers across Australia, and over 30 corporate members and sponsors AARN can truly deliver the support and networking opportunities to help your business reach its full potential. Membership Offering: AARN Networking opportunities Member Benefits: Business Insurance Program Rental Car Corporate Rate Dealership Parts Suppliers - AARN Corporate Sponsors Access to NIB Private Health Fund Members & Staff Manufacturers Repair Manual / Tech Data Sheets AARN 5A s - Business Processes. Access to the AARN Crash Assist Mobile Phone App National Repairer Contact list

2 AARN Membership Guidelines: Membership is based on the highest quality standards in the industry and achieving The Five A s of AARN (ie Membership, Red A, Green A, Yellow A and Blue A). These standards are centred on the following critical areas: Customer service procedures; Automated purchasing and parts control; Workshop procedures and standards; Equipment usage and calibration standards; Approved insurance company relationships; Corporate and personnel presentation standards; Computerised estimating and accountancy systems; Quality management information systems and controls. Member Benefits: Value added products and services with on-going development of these benefits for members and their employees; Twice yearly AARN State Member meetings and seminars aligned to industry events; Business briefings including industry and relevant guest speakers; Bi-annual National Member conferences; Opportunity to network with other AARN members, sharing ideas and experiences; AARN Environment Policy - Green A; AARN Quality Assurance and Standards Policy - Red A; AARN OH&S Policy - Yellow A; AARN Quality Certified Training - Blue A; AARN s Corporate Members and Sponsors offering members added value and benefits to their products and services.

3 The Five A s of AARN: AARN Membership: Strict criteria are applied before panel shops can become AARN members. They need to pass a Body Shop Assessment Audit to ensure that the AARN Member Body Shop Standards are met and being maintained. This gives confidence that all members are of the same high standard. It also reinforces to the industry that AARN members are of the highest standards in the following areas: Environmental; Quality Assurance; Quality Training; Occupational Health & Safety. AARN Environmental Policy: AARN s goal is to minimise our environmental footprint working with staff and other stakeholders through pollution prevention practices in compliance with legal and other requirements. We want to be a role model for others to follow. Body shops who have achieved this accreditation have the green AARN Environmental plaque to display in their shops. AARN Quality Assurance: All members, new and existing, must achieve and maintain benchmark Quality Assurance Standards that meet the expectations of internal and external customers. Body shops who achieve this accreditation will get the red AARN Quality Assurance plaque to display in their shops.

4 AARN OH&S Safety: AARN have been pro-active in gathering information and working with external consultants to put together an OH&S system designed specifically for the Body Shop Industry. This will allow AARN to provide a useful and relevant service to members in the area of OH&S compliance, information and advice. Body shops who achieve this accreditation will get the yellow AARN OH&S plaque to display in their shops. AARN Quality Training: Our goal is to ensure that all AARN members receive current, relevant and up-to-date qualification training. Qualification tests allow professionals the opportunity to prove that they have the skills to perform the tasks required for proper, efficient and safe collision repairs. Body shops who achieve this accreditation will get the blue AARN Quality Training plaque to display in their shops. AARN, in association with its members, will identify training opportunities and technical advances for management, administration and technical staff to ensure its members can be at the forefront of change in the industry and to cope with required increases in productivity and improved work practices. AARN is a strong advocate for addressing Duty of Care in our industry. More than ever before, the vehicle manufacturers are adopting new technologies and different manufacturing techniques and materials. Body shops need to keep abreast of these technical changes. Hence AARN s desire to have its body shop members stay ahead of the pack and lead the industry in areas of quality of repairs, OH&S and industry leading technical skills.

5 AARN Corporate Members and Sponsors: AARN has corporate relationships with nationally recognised product suppliers here in Australia. We work with our Corporate Members and Member Benefit Suppliers, on a regular basis, to negotiate special Member offers. AARN also has a number of Vehicle Manufacturers and dealerships as Corporate Members. With ever-changing technologies being introduced in today s vehicles, it is more important than ever to build strong relationships with vehicle manufacturers and dealerships.

6 Corporate Objective To be a national network of well-respected, quality collision repairers that is committed to the pro-active co-operation of all stakeholders. This will be achieved by creating a culture that is conducive to identifying leading edge technology, professional excellence and the development of member s benefits, thereby contributing to the lifestyle of its members and their employees which will result in the highest level of customer satisfaction. As a result of the diligent implementation of its objectives, AARN will become known as The Accident Repair Network within our region. People acting together can accomplish things which no individual acting alone could ever hope to bring about Franklin Roosevelt AARN is excited to announce the Launch of its Crash Assist Phone APP

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8 EXPRESSION OF INTEREST AARN MEMBER JOINING THE CRASH ASSIST MOBILE PHONE APP NATIONAL CRASH ASSIST REPAIRER LISTING I am interested in having my Body Shop added to the AARN Crash Assist National Repairer listing. I also agree to pay the below annual subscription fee to participate. Body Shop Name : ABN # Street Address : State : post code Contact Person : Business phone number: Business address : Website address : www. Tow Truck Yes / No Name Ph. number AARN Crash Assist App body shop license fee: One time Set up fee (my Body Shop details added to phone app) $ Annual subscription fee (1 year license fee. PA) $420.00* Total first year subscription will be $ (plus. GST) Total first year subscription to be paid to AARN (including GST) = $ Important note : * Members with multiple AARN Member shops, will only pay $ per year license fee per shop Note : Please fax this Expression of Interest to : Suellen Peterson at AARN on fax # (03) For more information please call Geoff Bedford on mobile

9 EXPRESSION OF INTEREST AARN BODY SHOP seeking information about the Thatcham Methods License I am interested in taking up the Thatcham Methods License offer to AARN Members. Body Shop Name : Street Address : State : post code Contact Person : Business phone number: Business address : Cost to AARN Members for a Thatcham Methods License, will be $ GST (per annum). Member to be invoiced once a year - Only costing body shop $ gst per month. ($77.90 w/ GST) Note : Please fax this Expression of Interest to : Suellen Peterson at AARN on fax # (03) For more information please call Geoff Bedford (AARN) on mobile

10 AARN Vision The AARN brand is widely recognised nationally and AARN is regarded as a trusted, capable, national repair network of first choice. AARN is focused on exceptional standards of quality, proficiency and service. AARN is first choice AARN Mission: Acting as one business on behalf of its membership to promote AARN and realise benefits for members by association, representation and scale whilst ensuring standards set for the group are continually realised. One AARN To find out more about AARN, please visit our web page or call our office. Phone:

11 AARN Body Shop Member Annual Fees GST Total incl. GST AARN Body Shop Member fee on monthly direct debit $ includes GST AARN Body Shop Member Annual Fees $3, $ $3, Plus AARN Merchandise kit $ AARN Green A Environmental Plaque $ Crash Assist APP $ st Year License Thatchamnet Repair Methods License $ pa

12 AARN Representatives: Frank Zulian Keswick Crash Repairs, SA Director Phone: (08) Rob Blundell Platinum Collision Repair Centre, WA Director/Chairman Phone: (08) Martin Riseley Chisley Holdings, VIC Director Phone: (03) Glen Cahill Coulson Body Repairs, NSW Director Phone: (02) Allan Renno BPS Autobody, NSW Director Phone: (02) Linda Turner Planet Smash Repairs, QLD Director/Secretary Phone: (07) AARN Geoff Bedford Australian Accident Repair Network AARN CEO Phone: Mobile: John Doolan Australian Accident Repair Network AARN Manager Phone: Mobile: Suellen Peterson Australian Accident Repair Network Network Administrator Phone: Melinda Bourke Australian Accident Repair Network Administration Assistant Phone: AARN Office: Suite 6, 94 High St, BERWICK VIC 3806 (PO Box 189) BERWICK VIC 3806