Introduction Capacity and Success Customer Service Charter Investment in Technology..5/6. Investment in People & Resources..

Size: px
Start display at page:

Download "Introduction... 2. Capacity and Success... 3. Customer Service Charter... 4. Investment in Technology..5/6. Investment in People & Resources.."

Transcription

1

2 1 Contents Introduction... 2 Capacity and Success... 3 Customer Service Charter... 4 Investment in Technology..5/6 Investment in People & Resources.. 7 Third Party Post Repair Demands Why AAMC?....9 Litigation Assist. 10 Fraud Combat... 11/12 Litigation Assist (Process) VALIDATE & CONTACT...13 Litigation Assist (Process) ASSESS Litigation Assist (Process) REPORTING Geographical Footprint..16

3 2 Introduction Australian Accident Management Commercial Pty Ltd (AAMC) was formed in 2002 out of partnership between Steve Chapman - Australian Accident Management in Brisbane and Simon Manolaros Quality Auto Assessing in Melbourne. AAMC is an Australian owned and managed company which over the past 11 years has established a reputation as a value for service Accident Management Company whose strategic direction has been focused on a motor portfolio only. Operating with honesty, integrity, technical excellence and innovative solutions, the company now totals 147 employees working throughout all states and territories of Australia. AAMC provides an industry leading team of 84 highly qualified and respected vehicle loss assessors supported by over 50 friendly and professional Motor Accident Officers with a dedicated hands on leadership and management team. AAMC are the only company in Australia to have our own skilled and qualified Vehicle Loss Assessors in every discipline within the varied facets of passenger and light commercial vehicles, motorbikes, heavy commercial vehicle, agricultural, farm machinery, caravans, trailers, recreational vehicles, boats and watercraft throughout Australia. With a Head Office in Brisbane and offices throughout Australia, AAMC has quickly become Australia s leading Accident Management Company and the Number 1 choice of virtually every Insurance Company in Australia. With centralised bookings, finance, cost and quality control, AAMC is able to provide our total Accident Management 24/7/365. Our Accident Management includes AAMC s ability to have any Loss Assessment anywhere in any State or Territory with a 24hr turnaround time in metro and inner regional areas, with other locations serviced either on a weekly basis or via a desktop assessment. AAMC are No.1 in Australia for: - 24/7 Accident Management (See Accident Assist) Catastrophe Response and Management (See Catastrophe Assist) Assessment Reports, Total Loss Valuations for all classes of vehicles (see Repairer Management) Reducing Third Party Costs (see Third Party Assist) Post Repair Inspections, Litigation Management, Expert Witness Reports (see Litigation Assist) End or Mid-Term of Lease or Rental inspections (See Inspection Assist) Repair Estimating (See Estimate Assist) Dock to Door inland goods in transit (see Intransit Assist)

4 3 Capacity and Success AAMC has been operating since 2002 and currently conducts some 10,000 motor and machinery loss assessments nationally each month for over 40 Insurance Underwriters. AAMC Assessment Service Instructions Lodged on Adjustit 4 Hours 24 Hours Insured/TP Contacted Inspection Conducted Next Working Day (if vehicle available and quoted) 24 Hours 48 Hours Total Loss Client Advised PAV Negotiated Salvage Arranged Assessor Report Completed Insured WP/Repairs Authorised (If Applicable) Client Advised Assessor Report Completed Assessment Report Completed Invoice Raised Assessment Report Completed Invoice Raised AAMC s ongoing success and business model was rewarded in 2010 when selected as Finalists in the Telstra Business Awards

5 4 Customer Service Charter Customer Service Charter

6 5 Investment in Technology AAMC operate and integrate with Multiple IT platforms on behalf of multiple clients. Our entire team are trained and conversant to a high level with all these IT systems to ensure accurate delivery of data. We are fully adaptable to work with whatever IT platform our clients require us to operate or integrate with. Our preferred assessing software is Adjustit; this is a bespoke and proprietary software solution wholly owned and developed by AAMC as an interface with our clients, and the IT platform upon which our business operates. It is provided to our clients free of any charge Adjustit is web based so does not need any software installed on a third party computer to enable access. The entire process through from First Notification of Loss, Booking, Photo Arrays, Assessor Reports, Repairer Invoices, Cost Control, Repairer Management, Accident Management etc. can be accessed 24/7 in real time. It provides complete transparency and auditability as our interface with our clients. Adjustit, and ultimately an interface via an XML data transfer, enables AAMC to more easily and accurately allocate work to our loss assessors in a more proficient and time conscious manner. As we own the software, we do not on charge any costs to our clients on a per job basis, or for any updates or improvements we constantly provide, nor for any customised or bespoke reports you may require. AAMC offer a pro-active Accident Management IT platform that has complete flexibility to integrate with other IT software and solutions. Reporting generated from Adjustit is free of any charge. AAMC can produce reports in as much or as little detail as required reporting in a timely fashion on any data field captured and tailor reports according to your requirements. All our servers are contained in a state of the art data centre which has been designed to ensure we have virtually no outage time on our software. Daily reporting, alerts set on each process,

7 6 and a close relationship with our hosting company (Telstra) ensures that problems get fixed immediately, and solutions to prevent a re-occurrence are analysed and implemented. We have the ability to have SMS messages going out to clients when the assessment is booked, sending the details of the actual assessor who will be attending on the day of the inspection, providing peace of mind. As part of our continuing drive to improve our time management by smart data usage and software upgrades, AAMC has made a substantial time and monetary investment in a complete rebuild of Adjustit alongside our current system. We have employed a separate team of IT professionals, away from our BAU, to build our new system driven around a very modern approach to the data capture of an application programming interface (API). The new system will provide the very latest technology advances currently available on the market within a windows environment, with dashboard and multi-screen capability and will be robust enough to continue to offer updated solutions as technology improves. This system has been in development since June of 2013 and will be available to all our contracted customers in the first quarter of This IT investment will continue year on year as technology changes and improves. AAMC s current web based software supports both tablets and smart phones; however with the constantly changing market and updates in this arena AAMC are in advanced development stages for Smart phone web based push-pull applications to be provided. This will enable the reporting of an accident at the scene of the incident to greatly reduce the lead time from incident through to reporting and the managed repair process. Our intranet is accessible by all of our Accident Management team and centrally contains All assessing instructions and guidelines, state by state and updated in real time Our AAMC technical library, containing the latest industry information, a technical database of OEM manufacturer repair specifications and best repair methods for most makes and models of vehicles available in the Australian market. A centralised IT helpdesk which is accessible to all of our departments during both work and after hours. database - Transparency and auditability is a fundamental base upon which we have built our business. ilearn is a database, accessed via the web, created to capture all the learning, development and technical qualifications of our team, fully accessible by you our customer. ilearn.aamcommercial.com.au, will enable you to securely login and check the qualifications and capabilities of all of our assessors; this is mandatory when as RMS audit takes place.

8 7 Investment in People & Resources Technical excellence is vital to AAMC being No 1 in Motor Loss Assessing and to this end, AAMC became the very first Accident Management Company in Australia to have all its Assessors achieve qualification and be certified in the new Certificate IV in Vehicle Loss Assessing. AUR Such qualification has been accredited as the industry recognised standard in vehicle Loss Assessing, and fully RMS compliant. All AAMC Assessors have also completed Statutory Write off Damage Assessment Criteria, National Training Program (conducted by the National Motor Vehicle Theft Reduction Council), and have all completed ICAR WOVR A 11. Successful completion of a training course in vehicle repair assessment from a provider accredited by the Australian Skills Quality Authority or a course recognised to demonstrate the assessor s ability to determine whether a vehicle has suffered non-repairable damage is evidence of compliance with the legislation. The combined courses that all AAMC assessors have, and continue to undertake are recognised by the RMS and all other State Road Authorities as meeting the necessary accreditation as required by WOVR legislation. AAMC is a member of I-Car and therefore have ready access to all training programs which we initiate with training across all states. AAMC s customer service and technical support is at the forefront and foundation of our business. Our most important asset is our people. This translates to the professional service & commitment we offer to all our customers. Over many years, we have fostered a progressive learning and development program. Managers and Team Leaders have participated in Leadership Management Australia programs such as the High Performance Management Diploma and The Challenge of Leadership. This creates a positive culture of investment and development in our team of highly trained staff. AAMC staff is the key to customer satisfaction and every Accident Enquiry, Booking, Assessment, Cost Control or Repairer Management enquiry is handled by a staff member who can satisfy the enquiry. Our Customer Service is No Accident is the pledge we provide to all our customers as part of our Customer Service Advantage charter.

9 8 Third Party: - Post Repair Demands The market for companies looking to help the innocent Third Party has increased in double digit growth year on year and is set to continue for the future. It is the single largest factor that has affected the significant growth in accident related costs within the Motor Insurance market. AAMC provide proactive support to our clients at the early outset of an incident to work directly with the Third Party in the Accident Management of their claim. This relies upon the ability of early capture of the Third Party details. However, what happens when the vehicle has been passed to one of the many companies that offer Not At Fault Replacement Service, Credit Card Hire, Third Party Recovery Companies, Accident Vehicle Replacement Companies or Repair shops working in conjunction with accident scene tow operators. The vehicle has been repaired and you are presented with An extortionate repair invoice, Excessive Hire Car charges in terms of the number of days and daily cost, and Other out of pocket expenses. Whilst your claims or legal department may be capable of handling some matters, how do you Prove that the cost of repairs is unreasonable? The number of days for repair is unreasonable? How do you establish that the repairs were carried out to the standard that is being charged? How do you establish that the repairs were carried out at all? Once considered an issue isolated to Melbourne, the financial $$ that can be earned has seen a substantial growth in the Third Party market, which now sees the issue virtually endemic to the whole of Australia.

10 9 Why AAMC? AAMC have become the No1 in handling Fraud & Litigation matters because: - We have a specialist team of Accident Management Officers (AMO) and Assessors who only work in the area of Litigation and Fraud. We believe that this is a unique factor that sets AAMC aside from our competition. Our assessing and support teams are armed with a multitude of state of the art equipment that enables them to combat;- a) Inflated quotes. b) Over servicing of repair procedures. c) Exaggerated down time for repairs. d) Fraudulently Legitimising hire car allowance (usually business owned by repairer). e) Deceitful verification of non-consistent damages as being consistent. We have maintained a vast array of data over the past 11 years of Accident Management that sit within our proprietary software, Adjustit. We have a VIN decoder that has the ability to identify any previous assessment for the same vehicle. We have in excess of 850,000 recorded incidents which enable us to ascertain previous data and records. This provides significant benefits when working with our partners to identify and combat fraudulent claims. With the volume of assessments conducted by AAMC nationally our Assessors visit the repairers in their area of responsibility on a daily basis. This affords the opportunity to monitor the repair processes and standards and to detect possible fraudulent behaviour. If AAMC has any doubts on the competency of a repairer, the repairer is lacking the necessary state licencing, or, if AAMC has any doubt what so ever as to the authenticity of the claim, our concerns will be conveyed to our client as part of our reporting mechanism. It also allows our Assessors the opportunity to identify any further cost savings and avoid supplementary costs. AAMC attend repairer facilities, often where the vehicle has been repaired, to help mitigate & control our client s costs by quantifying repair costs on a fair & reasonable basis. AAMC provides professional and expert witness support via a tried & tested AAMC process compliant with the Code of Conduct, supporting our clients to successfully mitigate or deny a Third Party claim. AAMC operates with integrity and honesty at all times. We are not affiliated with any section or business connected with the motor repair industry, nor do we receive commission or cash incentives of any kind from repairers or a like. AAMC cannot be compromised in anything we do. We take full responsibility and are accountable to our clients for normal day to day business decisions and process outcomes.

11 10 Litigation Assist AAMC are the No 1 in Mitigating Third Party Costs because:- In the event where a Third Parties vehicle is at a repair facility that specialises in Third Party recovery (Accident Vehicle Replacement Company (AVRC)), AAMC would attend that repairer facility within 3 hours of appointment. In the majority of these cases the vehicle is in a repaired state. Therefore, as AAMC is committed to achieving the most cost effective resolution for our client, we have designed a strict procedure & protocol for our Assessors to ensure all repair costs are mitigated. This process, based upon a fair and reasonable outcome, will stand up to scrutiny when tested at court. AAMC litigation assessments are carried out in a professional manner designed to be compliant with form 44a Magistrates Court Expert Witness Code of Conduct. As previously identified AAMC have a substantial data base of previously assessed vehicles. Our ability to cross reference Vehicle Identification Numbers (VIN), and the previous Accident data we hold, has often resulted in our clients being in a position to successfully mitigate or deny a Third Party claim. This specialized division has their own unique address

12 11 Fraud Combat Paint Micrometre to analyse the painted panels. Inspection camera to confirm damage is consistent with incident and inspects internal body cavities.

13 12 Fraud Combat Data Dot DecoderData Dot reader to confirm if factory Data Dots or aftermarket. Vin Number search on Adjustit

14 13 Process Overview Validate & Contact

15 14 Process Overview Assess

16 15 Process Overview Reporting

17 16 Geographical Footprint

18 17

Introduction... 2. Capacity and Success... 3. Customer Service Charter... 4. Investment in Technology..5/6. Investment in People & Resources..

Introduction... 2. Capacity and Success... 3. Customer Service Charter... 4. Investment in Technology..5/6. Investment in People & Resources.. 1 Contents Introduction... 2 Capacity and Success... 3 Customer Service Charter... 4 Investment in Technology..5/6 Investment in People & Resources.. 7 Manging Third Party Costs & Service.........8 Reactive

More information

The UK s leading. claims and technical support services provider

The UK s leading. claims and technical support services provider H pers WELCOME Sidney H Hooper & Co Ltd are widely recognised as the leading engineering and claims inspections services provider to the insurance sector since 1967. Today we have taken that experience,

More information

accident management by design

accident management by design accident management design Innovative, robust and accountable customer centric motor claims solutions, total peace of mind Integrity Ownership One team We have created a service that goes far beyond current

More information

Insurance, Training, Risk and Compliance for the Transport Industry

Insurance, Training, Risk and Compliance for the Transport Industry Insurance, Training, Risk and Compliance for the Transport Industry We have worked closely in collaboration to offer the most extensive Insurance, Training, Risk and Compliance solution for the Transport

More information

Vehicle Leasing & Fleet Management

Vehicle Leasing & Fleet Management Vehicle Leasing & Fleet Management Choosing a vehicle leasing provider can be a challenge, though with the right partner, a specialist service to business fleets can result in significant cost savings

More information

Bruce Gerald Flint. Liability limited by a Scheme approved under Professional Standards Legislation

Bruce Gerald Flint. Liability limited by a Scheme approved under Professional Standards Legislation ABN 65 103 438 277 It s all about money. PO BOX 249 South Hurstville NSW 2221 DX 11319 Hurstville Tel: 02 9584 1474 Fax: 02 9584 1475 E-mail: action@flintforensics.com.au Website: www.flintforensics.com.au

More information

Our History. February, July, 2008. September, 2011 Incorporation of M2K IT Technologies

Our History. February, July, 2008. September, 2011 Incorporation of M2K IT Technologies Our History Founded in 1994, M2K Communications Pty Ltd is one of Australia s most recognised Telstra Accredited Channel Partners. Through hard work and dedication, we have grown and developed to become

More information

COLLECTIONS LIMITED. The Ultimate In Arrears And Debt Recovery Solutions

COLLECTIONS LIMITED. The Ultimate In Arrears And Debt Recovery Solutions The Ultimate In Arrears And Debt Recovery Solutions Total Arrears and Debt Recovery Solutions Consumer and Commercial Debt Outsourced Arrears and Debt Recovery Can provide solutions at any stage of the

More information

Fleet Management Services

Fleet Management Services Fleet Management Services Welcome to Smartfleet What is Smartfleet? Overview Managed Services Powerful Modules Reporting Overview Smartfleet is a leading Australian fleet management company, helping organisations

More information

VEHICLE INSURANCE FRAUD IN FLORIDA

VEHICLE INSURANCE FRAUD IN FLORIDA VEHICLE INSURANCE FRAUD IN FLORIDA Florida Auto Theft Intelligence Unit (FATIU) survey of law enforcement officers points out serious insurance fraud problem in Florida; pre-insurance inspection highlighted

More information

SERVICES CAR. Ethical PRODUCTS & Traceable. Repair. Recovery. Customer Service. Transparent. Reconstruction

SERVICES CAR. Ethical PRODUCTS & Traceable. Repair. Recovery. Customer Service. Transparent. Reconstruction Ethical CAR MOTORCYCLE Traceable Hire FLEET PRODUCTS & SERVICES FOR THE MOTOR INSURANCE INDUSTRY Transparent ForensicInjury Recovery Accident Management Repair Reconstruction Investigation Customer Service

More information

Bingle for Repairers. Contents. 1. Bingle for repairers. 2. Payment terms. 3. Bingle s quoting system. 4. Quoting for Bingle Car Insurance

Bingle for Repairers. Contents. 1. Bingle for repairers. 2. Payment terms. 3. Bingle s quoting system. 4. Quoting for Bingle Car Insurance Contents 1. Bingle for repairers 2. Payment terms 3. Bingle s quoting system 4. Quoting for Bingle Car Insurance 5. Quote adjustments 6. Requirements for an additional quote 7. Supplementary authorities

More information

www.sandgfleet.co.uk YOUR ETHICAL FLEET MANAGEMENT PARTNER.

www.sandgfleet.co.uk YOUR ETHICAL FLEET MANAGEMENT PARTNER. www.sandgfleet.co.uk YOUR ETHICAL FLEET MANAGEMENT PARTNER. 3 A TAILORED SOLUTION At S&G Response we appreciate that each customer is unique and so is the solution, by providing tailored services designed

More information

Motor Legal Care Terms and Conditions

Motor Legal Care Terms and Conditions Motor Legal Care Terms and Conditions The cover provided under this notice is in addition to your Breakdown cover and should be read together with your existing terms and conditions. RAC Motor Legal Care

More information

Honda Warranty Plus. Honda Warranty Plus. Peace of mind motoring with 5 years Honda Premium Roadside Assist and 5 years or 140,000 km warranty cover

Honda Warranty Plus. Honda Warranty Plus. Peace of mind motoring with 5 years Honda Premium Roadside Assist and 5 years or 140,000 km warranty cover Honda Warranty Plus Honda Warranty Plus Peace of mind motoring with 5 years Honda Premium Roadside Assist and 5 years or 140,000 km warranty cover Please staple your confirmation letter here Honda Warranty

More information

Please don t delay - report same day

Please don t delay - report same day How to make a claim How to make a claim Early reporting 1 Methods of reporting a claim 2 Policy covers Comprehensive cover 3 Non-comprehensive cover 3 Legal expenses 3 Broken windscreen or other glass

More information

Customer application package. Included in this package are the following documents. Customer application form

Customer application package. Included in this package are the following documents. Customer application form Customer application package Included in this package are the following documents. Customer application form European Type Approval for Automotive Systems and Components Setting out some of the basics

More information

An introduction to our General Insurance Broking Service. We ll develop a customised insurance and risk management solution to protect your business

An introduction to our General Insurance Broking Service. We ll develop a customised insurance and risk management solution to protect your business An introduction to our General Insurance Broking Service We ll develop a customised insurance and risk management solution to protect your business We ve been helping Australians create secure financial

More information

Consultation Document. Reducing the number and costs of whiplash claims. Response from:

Consultation Document. Reducing the number and costs of whiplash claims. Response from: Consultation Document Reducing the number and costs of whiplash claims Response from: British Vehicle Rental and Leasing Association River Lodge Badminton Court Amersham BUCKS HP7 0DD Tel: +44 1494 434747

More information

Accident Management Reducing cost, time and worry

Accident Management Reducing cost, time and worry Accident Management Reducing cost, time and worry Accident Management 02 Reducing cost, time and worry Accident management is an integral part of ALD s DriveSafe risk management programme. Operated in

More information

Connecting your business

Connecting your business mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality

More information

Submission to the Inquiry into the Motor Vehicle Repair Industry Insurance Law Service (a project of the Consumer Credit Legal Centre (NSW) Inc)

Submission to the Inquiry into the Motor Vehicle Repair Industry Insurance Law Service (a project of the Consumer Credit Legal Centre (NSW) Inc) February 2014 Submission to the Inquiry into the Motor Vehicle Repair Industry Insurance Law Service (a project of the Consumer Credit Legal Centre (NSW) Inc) The Chair, Select Committee on the Motor Vehicle

More information

THE CHARTERED INSURANCE INSTITUTE. Read the instructions on page 3 carefully before answering any questions.

THE CHARTERED INSURANCE INSTITUTE. Read the instructions on page 3 carefully before answering any questions. THE CHARTERED INSURANCE INSTITUTE P94 Diploma in Insurance Unit P94 Motor insurance April 2014 examination Instructions Three hours are allowed for this paper. Do not begin writing until the invigilator

More information

GUIDE TO MAKING A CLAIM AGAINST THE MOTOR DEALERS AND REPAIRERS COMPENSATION FUND UNDER SECTION 169 OF THE MOTOR DEALERS AND REPAIRERS ACT 2013

GUIDE TO MAKING A CLAIM AGAINST THE MOTOR DEALERS AND REPAIRERS COMPENSATION FUND UNDER SECTION 169 OF THE MOTOR DEALERS AND REPAIRERS ACT 2013 GUIDE TO MAKING A CLAIM AGAINST THE MOTOR DEALERS AND REPAIRERS COMPENSATION FUND UNDER SECTION 169 OF THE MOTOR DEALERS AND REPAIRERS ACT 2013 A claim against the Motor Dealers and Repairers Compensation

More information

INSURANCE- PUBLIC LIABILITY, PERSONAL ACCIDENT AND CONTENTS

INSURANCE- PUBLIC LIABILITY, PERSONAL ACCIDENT AND CONTENTS INSURANCE- PUBLIC LIABILITY, PERSONAL ACCIDENT AND CONTENTS As from 1st January 1993 the South Australian Government took control of Surf Life Saving South Australia Inc. insurances. This has resulted

More information

Debt Recovery Specialists

Debt Recovery Specialists The right people The right processes The right customer experience Debt Recovery Specialists With UK debt collection agencies collecting 1.75 billion in 2014, it s clear that outsourcing your debt recovery

More information

Coast and Country Insurance Consultants Pty Ltd General Insurance Department

Coast and Country Insurance Consultants Pty Ltd General Insurance Department Coast and Country Insurance Consultants Pty Ltd General Insurance Department Coast and Country Insurance Consultants General Insurance Department consists of five team members: Three Brokers, Kerri Day,

More information

erisks Policyholder s Guide to Privacy & Security Breach Response Planning

erisks Policyholder s Guide to Privacy & Security Breach Response Planning erisks Policyholder s Guide to Privacy & Security Breach Response Planning Professional Indemnity Financial Institutions Directors & Officers Management Liability Medical Malpractice Media Liability Level

More information

University Fleet Procedures

University Fleet Procedures University Fleet Procedures Category: Human Resources Facilities 1. LEGISLATION/ENTERPRISE AGREEMENTS/POLICY SUPPORTED Remuneration and Benefits Policy 2. IMPLEMENTATION PRINCIPLES 2.1. The University

More information

Motor Vehicle Accidents

Motor Vehicle Accidents Motor Vehicle Accidents Crash!!! Oh no, now what? It is often hard to know what to do if you are involved in a motor vehicle accident. What rights and responsibilities do you have? And what actions, if

More information

THE CHARTERED INSURANCE INSTITUTE. Read the instructions on page 3 carefully before answering any questions.

THE CHARTERED INSURANCE INSTITUTE. Read the instructions on page 3 carefully before answering any questions. THE CHARTERED INSURANCE INSTITUTE P94 Diploma in Insurance Unit P94 Motor Insurance October 2011 examination Instructions Three hours are allowed for this paper. Do not begin writing until the invigilator

More information

BoPP Policies and Procedures PR12 BOPP Fleet management and use of vehicles

BoPP Policies and Procedures PR12 BOPP Fleet management and use of vehicles BoPP Policies and Procedures PR12 BOPP Fleet management and use of vehicles Key evaluation question QMS Standard Key Stakeholders involved in consultation Directorate, Management Forum, Facilities team

More information

GAUNTLET MOTOR CLAIM FREQUENTLY ASKED QUESTIONS INDEX

GAUNTLET MOTOR CLAIM FREQUENTLY ASKED QUESTIONS INDEX GAUNTLET MOTOR CLAIM FREQUENTLY ASKED QUESTIONS INDEX FIRST STEPS 1. When an accident happens involving one of my vehicles what should I do? 2. When should I contact Gauntlet? 3. Are photographs important?

More information

Lease Car Scheme Managers Guide

Lease Car Scheme Managers Guide NHS Fleet Lease Car Scheme Managers Guide The administration of the scheme is outsourced to a specialist management company (Knowles Associates) who provides quotations, scheme management, driver support

More information

MOTOR LEGAL EXPENSES POLICY WORDING TERMS OF COVER

MOTOR LEGAL EXPENSES POLICY WORDING TERMS OF COVER Motor Legal Expenses provides:- 24/7 Legal Advice Insurance for legal costs for certain types of disputes HELPLINE SERVICES Legal Helpline MOTOR LEGAL EXPENSES Use the 24 hour advisory service for telephone

More information

YOUR LEGAL ASSISTANCE POLICY

YOUR LEGAL ASSISTANCE POLICY OFFICIAL TITLE SPONSOR YOUR LEGAL ASSISTANCE Insurance POLICY In the event of a claim please call 0871 222 79 10 LegalAssist_Policy_Booklet V4.0 This document should be read by all Clients as this will

More information

Welcome to the Future of Fleet Management & Vehicle Tracking Business Transformation Today

Welcome to the Future of Fleet Management & Vehicle Tracking Business Transformation Today Welcome to the Future of Fleet Management & Vehicle Tracking Business Transformation Today Supporting Compliance Delivering Savings A New Approach to Fleet Management wwwblackboxtelematicscouk Blackbox

More information

Motor Vehicle Insurance. and. Repair Industry. Code of Conduct

Motor Vehicle Insurance. and. Repair Industry. Code of Conduct . Motor Vehicle Insurance and Repair Industry Code of Conduct Revised March 2011 MOTOR VEHICLE INSURANCE AND REPAIR INDUSTRY CODE OF CONDUCT 1 TABLE OF CONTENTS PREAMBLE... 3 1. PRINCIPLES OF THE CODE...

More information

www.saffroninsurance.co.uk Motor claims assistance When things don t go to plan, we go to work.

www.saffroninsurance.co.uk Motor claims assistance When things don t go to plan, we go to work. www.saffroninsurance.co.uk Motor claims assistance When things don t go to plan, we go to work. Motor claims assistance In the event of a claim, experienced specialists are on hand to ensure that your

More information

Motor Accident Claim Form Insured Section

Motor Accident Claim Form Insured Section Motor Accident Claim Form Insured Section Date Insured Name Insured Licence Code Licence : Date of Issue Insured Id Policy Insured Address Suburb Town Province Code Contact Person Landline Number Fax Number

More information

This section applies to you if the Accident was not your fault and you have been provided with a replacement vehicle.

This section applies to you if the Accident was not your fault and you have been provided with a replacement vehicle. PAA Scheme - Terms & Conditions Accident Not Your Fault? In the unfortunate event of you having an accident that was not your fault, we ll get your vehicle recovered from the accident scene (if it s not

More information

Motor Vehicle Claim Form

Motor Vehicle Claim Form SSAA Insurance Brokers Pty Ltd Phone (08) 8332 0281 The Precinct Freecall 1800 808 608 Suite 14, 539 Greenhill Road Facsimile (08) 8332 0303 539 Greenhill Road Email insurance@ssaains.com.au Hazelwood

More information

STRATEGIC ASSET MANAGER POSITION & PERSON DESCRIPTION February 2015

STRATEGIC ASSET MANAGER POSITION & PERSON DESCRIPTION February 2015 GENERAL Position & Person Descriptions form an important part of an integrated planning process to ensure that individual performance, and the required outputs and outcomes, align with the strategic and

More information

Motor Vehicle Claim Form

Motor Vehicle Claim Form 1st Floor, 50 Hindmarsh Square Adelaide SA 5000 PO Box 6095 Halifax St Adelaide 5000 Phone 08 8413 6300 Facsimile 08 82119838 enquiries@brecknock.com.au brecknock.com.au Motor Vehicle Claim Form We re

More information

Motor Vehicle. Claim Report

Motor Vehicle. Claim Report Motor Vehicle Claim Report Please retain this page for your information IMPORTANT INFORMATION ABOUT YOUR CLAIM This form must be completed and signed by the person who was driving your vehicle, or the

More information

Specialist Motor Claims and Accident Management

Specialist Motor Claims and Accident Management Specialist Motor Claims and Accident Management A comprehensive range of core competencies Services include: First response Vehicle Recovery and collection services Repair and service deployment Repair

More information

STL Microsoft SharePoint Consulting and Support Services

STL Microsoft SharePoint Consulting and Support Services STL Microsoft SharePoint Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

For Smart Insurance Solutions Choose Coverforce

For Smart Insurance Solutions Choose Coverforce For Smart Insurance Solutions Choose Coverforce Our Capability Issue Date 1st October 2012 A different company Creating smart insurance solutions for clients is what we do. Our determination to genuinely

More information

See page 2 for. a quick summary. Motor Insurance. Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS)

See page 2 for. a quick summary. Motor Insurance. Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS) See page 2 for a quick summary. Motor Insurance Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS) This Product Disclosure Statement and Policy Booklet (PDS) was prepared on 16 March

More information

INSURANCE. Nov / De c 20 1 5

INSURANCE. Nov / De c 20 1 5 1 Nov / De c 20 1 5 AUSTRALIANEARTHMOVING.COM.AU BUSINESS ARE YOU COVERED? One of the keys to a successful business is to ensure you cover yourself for all situations that may arise on site. Accidents

More information

GPS Tracking. yields substantial savings & immediate results

GPS Tracking. yields substantial savings & immediate results GPS Tracking yields substantial savings & immediate results Contents Introduction - What is GPS Tracking 04 Fleet management - the demands and business objective 05 Why GPS Tracking is a win-win situation

More information

Comprehensive Plus Motor Insurance. Product disclosure statement and policy booklet

Comprehensive Plus Motor Insurance. Product disclosure statement and policy booklet Comprehensive Plus Motor Insurance Product disclosure statement and policy booklet The information in this booklet is current at the date of preparation. More up-to-date information may be available by

More information

Renew and upgrade your equipment. Equipment Finance

Renew and upgrade your equipment. Equipment Finance Renew and upgrade your equipment Equipment Finance Equipment that operates at peak performance is important to your practice s success. Old equipment can be costly to service and equipment down time can

More information

EPPING FOREST DISTRICT COUNCIL DATA QUALITY AUDIT - SELF ASSESSMENT

EPPING FOREST DISTRICT COUNCIL DATA QUALITY AUDIT - SELF ASSESSMENT EPPING FOREST DISTRICT COUNCIL DATA QUALITY AUDIT - SELF ASSESSMENT 1. GOVERNANCE AND LEADERSHIP Has the body put in place arrangements at a senior level to secure the quality of data used to manage and

More information

Motor Vehicle Claim Form

Motor Vehicle Claim Form Motor Vehicle Claim Form Dear Policyholder, We re sorry to hear you ve had an accident. Our aim is to settle your claim as quickly as possible. You can help us do this by ensuring the enclosed claim form

More information

Motor Vehicle Insurance product disclosure statement and insurance policy

Motor Vehicle Insurance product disclosure statement and insurance policy product disclosure statement and insurance policy Preparation date: 30 November 2007 Insurer: Swann Insurance (Aust) Pty Ltd ABN 80 000 886 680. AFS Licence No. 238292. Table of contents This booklet is

More information

Response to 7.30 Report Questions

Response to 7.30 Report Questions 4 June 2014 Response to 7.30 Report Questions Please note we can only speak on behalf of Direct Insurance (NRMA Insurance, SGIO and SGIC). IAG and CGU are separate entities. Adam Thomson (please note his

More information

Motor Vehicle. Claim Report

Motor Vehicle. Claim Report Motor Vehicle Claim Report Please retain this page for your information IMPORTANT INFORMATION ABOUT YOUR CLAIM This form must be completed and signed by the person who was driving your vehicle, or the

More information

PRESENT A PROFESSIONAL BRAND PRESENCE FOR YOUR BUSINESS

PRESENT A PROFESSIONAL BRAND PRESENCE FOR YOUR BUSINESS PRESENT A PROFESSIONAL BRAND PRESENCE FOR YOUR BUSINESS Yellow Pages Network Professional Plus Let our team of experts develop your online image and provide your customers with a truly engaging brand experience.

More information

Revelian Pty Ltd ABN 58 089 022 202 Privacy Policy Effective 1 September 2014

Revelian Pty Ltd ABN 58 089 022 202 Privacy Policy Effective 1 September 2014 Revelian Pty Ltd ABN 58 089 022 202 Privacy Policy Effective 1 September 2014 OUR COMMITMENT Your privacy is important to us. This document explains how Revelian collects, handles, uses and discloses your

More information

MOTOR VEHICLE, BOAT AND CARAVAN INSURANCE COVER FOR THE THINGS THAT MOVE YOU 10% OFF FOR BUPA HEALTH MEMBERS

MOTOR VEHICLE, BOAT AND CARAVAN INSURANCE COVER FOR THE THINGS THAT MOVE YOU 10% OFF FOR BUPA HEALTH MEMBERS 10% OFF FOR BUPA HEALTH MEMBERS MOTOR VEHICLE, BOAT AND CARAVAN INSURANCE COVER FOR THE THINGS THAT MOVE YOU Insurance issued by CGU Insurance Limited (CGU) ABN 27 004 478 371 AFSL 238291. Any advice contained

More information

CLAIMS WALK THROUGH. Note that this is a general indication and may differ from claim to claim. THE CLAIMS PROCESS. Truck is involved in an event.

CLAIMS WALK THROUGH. Note that this is a general indication and may differ from claim to claim. THE CLAIMS PROCESS. Truck is involved in an event. CLAIMS WALK THROUGH Follow this plan of action in respect of own damage claims This is an outline on how HCV claims are processed. HCV believes that if you understand the process you will be able to work

More information

See page 2 for. a quick summary. Motor Insurance. Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS)

See page 2 for. a quick summary. Motor Insurance. Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS) See page 2 for a quick summary. Motor Insurance Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS) This Product Disclosure Statement and Policy Booklet (PDS) was prepared on 16 March

More information

Diners Club Corporate Cards. Description of Insurance Cover Effective 1 February 2013

Diners Club Corporate Cards. Description of Insurance Cover Effective 1 February 2013 Diners Club Corporate Cards Description of Insurance Cover Effective 1 February 2013 Contents What is this booklet? 3 Zurich The issuer of this insurance cover 3 Other Insurances 3 Sanctions 3 Enquiries

More information

GUIDE TO MAKING A CLAIM AGAINST THE PROPERTY SERVICES COMPENSATION FUND UNDER SECTION 173(2) OF THE PROPERTY, STOCK AND BUSINESS AGENTS ACT 2002

GUIDE TO MAKING A CLAIM AGAINST THE PROPERTY SERVICES COMPENSATION FUND UNDER SECTION 173(2) OF THE PROPERTY, STOCK AND BUSINESS AGENTS ACT 2002 GUIDE TO MAKING A CLAIM AGAINST THE PROPERTY SERVICES COMPENSATION FUND UNDER SECTION 173(2) OF THE PROPERTY, STOCK AND BUSINESS AGENTS ACT 2002 Introduction A claim against the Property Services Compensation

More information

EWART PRICE SOLICITORS ROAD TRAFFIC ACCIDENTS - NOTES FOR CLAIMING FOR PERSONAL INJURY AND OTHER UNINSURED LOSSES

EWART PRICE SOLICITORS ROAD TRAFFIC ACCIDENTS - NOTES FOR CLAIMING FOR PERSONAL INJURY AND OTHER UNINSURED LOSSES E P EWART PRICE SOLICITORS ROAD TRAFFIC ACCIDENTS - NOTES FOR CLAIMING FOR PERSONAL INJURY AND OTHER UNINSURED LOSSES If you have been involved in a Road Traffic Accident as a driver or passenger we hope

More information

Crashed your car? Information on claims for damage to your car, in and out of court

Crashed your car? Information on claims for damage to your car, in and out of court Crashed your car? Information on claims for damage to your car, in and out of court 1 After a car accident This brochure will take you through the important steps you need to take if your car is damaged

More information

UNDERSTANDING YOUR PROPERTY DAMAGE CLAIM

UNDERSTANDING YOUR PROPERTY DAMAGE CLAIM UNDERSTANDING YOUR PROPERTY DAMAGE CLAIM A LET US EMPOWER YOU This brochure will empower you with the knowledge and tools necessary to complete your own property damage claim. One of the biggest inconveniences

More information

Cloud solutions Automotive Insurance. Auto3P 2015 All rights reserved

Cloud solutions Automotive Insurance. Auto3P 2015 All rights reserved Cloud solutions Automotive Insurance Auto3P 2015 All rights reserved July 2015 Auto3P Services - Policy life cycle Auto3P cloud Servers Solutions - Automotive Insurance Sector from policy s day one Claims

More information

Your. Product Disclosure Statement and Insurance Policy

Your. Product Disclosure Statement and Insurance Policy Your Product Disclosure Statement and Insurance Policy In arranging this insurance Credit Union Australia Limited ABN 44 087 650 959 AFSL No. 238317 is acting pursuant to an agreement with the Insurer

More information

Complete Care Motor Insurance. Product Disclosure Statement and Policy Booklet

Complete Care Motor Insurance. Product Disclosure Statement and Policy Booklet Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet RACV Motor Insurance is issued by Insurance Manufacturers of Australia Pty Limited ABN 93 004 208 084 AFS Licence No. 227678.

More information

CAR ACCIDENTS FREQUENTLY ASKED INSURANCE QUESTIONS

CAR ACCIDENTS FREQUENTLY ASKED INSURANCE QUESTIONS FREQUENTLY ASKED INSURANCE QUESTIONS MAKE SURE YOU HAVE A COPY OF YOUR INSURANCE CONTRACT (THIS IS COMPRISED OF YOUR PRODUCT DISCLOSURE STATEMENT (PDS) AND YOUR CERTIFICATE OF INSURANCE). CAR ACCIDENTS

More information

Terms of Business for Registered Providers

Terms of Business for Registered Providers Terms of Business for Registered Providers Effective 1 July 2016 Introduction This document contains the National Disability Insurance Agency s (NDIA; the Agency) Terms of Business. The Terms of Business

More information

Motor Fleet Insurance Proposal Form

Motor Fleet Insurance Proposal Form Motor Fleet Insurance Proposal Form This proposal for motor fleet insurance forms the basis of the contract between you (the Proposer) and us (the Insurer). Failure to disclose all relevant information

More information

Your Pocket Guide to Commercial Motor Claims

Your Pocket Guide to Commercial Motor Claims Your Pocket Guide to Commercial Motor Claims DRIVER CHECKLIST AT THE SCENE OF A MOTOR ACCIDENT If you are NOT injured, exit the vehicle: DO NOT ADMIT LIABILITY IF ANY party is injured - Call the emergency

More information

Unique peace of mind.

Unique peace of mind. BMW Group Roadside Assistance & Accident Management 1800 808 111 Unique peace of mind. Roadside Assistance & Accident Management for you and your BMW. BMW Group Roadside Assistance & Accident Management.

More information

NATIONAL PUBLIC SECTOR FLEET MANAGER CONFERENCE ASHLEY MORRIS, GM COMMERCIAL OCTOBER 2013

NATIONAL PUBLIC SECTOR FLEET MANAGER CONFERENCE ASHLEY MORRIS, GM COMMERCIAL OCTOBER 2013 NATIONAL PUBLIC SECTOR FLEET MANAGER CONFERENCE ASHLEY MORRIS, GM COMMERCIAL OCTOBER 2013 PAGE 2 TECHNOLOGY What sort of fleet system do you have? Internal or outsourced How adaptable is it to change?

More information

Delivering excellence in insurance claims-handling. A response to AIRMIC s best practice guide

Delivering excellence in insurance claims-handling. A response to AIRMIC s best practice guide Delivering excellence in insurance claims-handling A response to AIRMIC s best practice guide Content 01 Client charter 02 Our core values 03 Culture & philosophy 04 Communication 05 People 07 Infrastructure

More information

Honan Insurance Group Company Profile

Honan Insurance Group Company Profile Honan Insurance Group Company Profile $200M+ PREMIUM REVENUE 150+ EMPLOYEES 100+ COUNTRIES WHAT YOU NEED TO KNOW ABOUT HONAN The Honan Insurance Group is an Australian owned and operated insurance broking

More information

Catalyst Consulting & Events (CCE) takes seriously its commitment to preserve the privacy of the personal information that we collect.

Catalyst Consulting & Events (CCE) takes seriously its commitment to preserve the privacy of the personal information that we collect. PRIVACY POLICY 1. Introduction Catalyst Consulting & Events (CCE) takes seriously its commitment to preserve the privacy of the personal information that we collect. We will only collect information that

More information

AWARD REPORT. Car Insurance Claims Satisfaction

AWARD REPORT. Car Insurance Claims Satisfaction 2015 AWARD REPORT Car Insurance Claims Satisfaction Car Insurance Claims Satisfaction May 2015 Foreword Australia is a nation of car drivers; according to the Australian Bureau of Statistics (ABS) there

More information

Motor Legal Expenses Insurance

Motor Legal Expenses Insurance Motor Legal Expenses Insurance Motor Legal Expenses Insurance Policy Document Certificate of Insurance This insurance is underwritten by Inter Partner Assistance SA and managed on their behalf by Arc Legal

More information

Allianz Insurance plc. Fleet Solutions. Your guide to fleet solutions with Allianz

Allianz Insurance plc. Fleet Solutions. Your guide to fleet solutions with Allianz Allianz Insurance plc Fleet Solutions Your guide to fleet solutions with Allianz Contents We re confident that when you compare our cover, service, risk management and additional benefits you ll want to

More information

Relationships. Understanding. Certainty. Your Best Insurance Policy

Relationships. Understanding. Certainty. Your Best Insurance Policy Relationships. Understanding. Certainty. Your Be Safeguarding our clients businesses as if they re our own. Your Be We believe that strong relationships allow for a deeper understanding of our Clients

More information

Simply Smarter Salary Packaging.

Simply Smarter Salary Packaging. Simply Smarter Salary Packaging. Who is Smartsalary? Australia s most awarded salary packaging and novated leasing company. Established in 2001, Smartsalary is Australia s most awarded salary packaging

More information

A Guide to. Making a Claim

A Guide to. Making a Claim A Guide to Making a Claim Reporting Claims Should you wish to make a claim or you feel that a claim may possibly be made against you please report the claim as soon as you are able as all insurers require

More information

Asset and Development Coordinator

Asset and Development Coordinator Department: Section: Location: Works and Services Technical Services City Offices Position Overview The is a critical role within Council s Technical Services section of the Works and Services Department

More information

Sector Development Ageing, Disability and Home Care Department of Family and Community Services (02) 8270 2218

Sector Development Ageing, Disability and Home Care Department of Family and Community Services (02) 8270 2218 Copyright in the material is owned by the State of New South Wales. Apart from any use as permitted under the Copyright Act 1968 and/or as explicitly permitted below, all other rights are reserved. You

More information

Australian Accident Repair Network

Australian Accident Repair Network Australian Accident Repair Network 5 th November 2012 The Australian Accident Repair Network (AARN) was formed in 1996 allowing quality individual vehicle smash repairers to have a voice in an industry

More information

Scheme Rules. The JLT (Schools PA) Discretionary Trust Arrangement. Distinctive. Choice. JLT GROUP SERVICES PTY LTD

Scheme Rules. The JLT (Schools PA) Discretionary Trust Arrangement. Distinctive. Choice. JLT GROUP SERVICES PTY LTD Scheme Rules The JLT (Schools PA) Discretionary Trust Arrangement Distinctive. Choice. JLT GROUP SERVICES PTY LTD Version (SchoolsPA) 2014 Distinctive Choice JLT is an international group of Risk Specialists

More information

Retail Services. 2015 Dorset Software. All rights reserved.

Retail Services. 2015 Dorset Software. All rights reserved. Contact Us About Dorset Software Our work has assisted many retail organisations to meet and exceed their goals. A member of our account management team is waiting to take your call, offering experience-led

More information

CHILL IT SUPPORTING YOUR BUSINESS INFORMATION TECHNOLOGY FOR YOUR BUSINESS

CHILL IT SUPPORTING YOUR BUSINESS INFORMATION TECHNOLOGY FOR YOUR BUSINESS CHILL IT SUPPORTING YOUR BUSINESS INFORMATION TECHNOLOGY FOR YOUR BUSINESS CHILL IT provides you with the full suite of IT business solutions to keep you operating at your best and without stress. OUR

More information

VEHICLE DAMAGE CLAIMS*

VEHICLE DAMAGE CLAIMS* VEHICLE DAMAGE CLAIMS* ACCIDENTS HAPPEN! Unfortunately, road traffic collisions are all too common with over 30,000 accidents occurring on Irish roads each year. When an accident happens it can be a stressful

More information

Records Disposal Schedule. NT Fleet Management. Department of Corporate and Information Services. Disposal Schedule No. 2004/2

Records Disposal Schedule. NT Fleet Management. Department of Corporate and Information Services. Disposal Schedule No. 2004/2 DISPOSAL SCHEDULE FOR RECORDS OF THE NT FLEET SEPTEMBER 2003 Records Disposal Schedule NT Fleet Management Department of Corporate and Information Services Disposal Schedule No. 2004/2 June 2004 For information

More information

HARLOW COUNCIL PERFORMANCE MANAGEMENT FRAMEWORK

HARLOW COUNCIL PERFORMANCE MANAGEMENT FRAMEWORK HARLOW COUNCIL PERFORMANCE MANAGEMENT FRAMEWORK July 2013 1 P age Contents Page 1.0 Definition 3 2.0 Context 3 3.0 Purpose and aim of the policy 4 4.0 Policy Statement 4 5.0 Framework for Performance Management

More information

FLEET ROAD RISK POLICY

FLEET ROAD RISK POLICY FLEET ROAD RISK POLICY SGPilliner U:\PolicieandProcedures\FleetRoadRiskPolicy\FleetRoadRiskPolicy040903 1 Fleet Road Risk Policy. 1.0 Introduction. Carmarthenshire County Council is committed to manage

More information

Comprehensive Car Insurance Policy. Product Disclosure Statement and important information about us.

Comprehensive Car Insurance Policy. Product Disclosure Statement and important information about us. Comprehensive Car Insurance Policy. Product Disclosure Statement and important information about us. Contents Important Information about Us 2 Product Disclosure Statement 4 Important preliminary information

More information

Trust us to protect your business

Trust us to protect your business Trust us to protect your business 2 bpif insurance services Trust us to protect your business BPIF Chief Executive s statement you can receive a tailored offering coupled with exclusive benefits at a competitive

More information