CORE VALUES AND BEHAVIOURS. We will act with integrity, always making the right legal, ethical and moral choices

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1 Business Profile

2 VISION & CORE VALUES VISION TO BE THE BEST REGIONAL AUTOBODY REPAIR CENTRE IN AUSTRALIA THROUGH OUR UNCOMPROMISING COMMITMENT TO CONTINUAL IMPROVEMENT, AND OUR EXCELLENCE IN WORKMANSHIP AND CUSTOMER SERVICE. CORE PURPOSE TO BE A TRUSTED LEADER, PROVIDING EXCEPTIONAL SERVICE TO OUR CUSTOMERS AND PROVIDING OPPORTUNITY AND PERSONAL GROWTH FOR OUR TEAM. CORE VALUES AND BEHAVIOURS TRUST, INTEGRITY AND RESPECT We will act with integrity, always making the right legal, ethical and moral choices We will honour our commitments, providing a transparent process that demonstrates consistency between our actions and words We will be accountable to customers, team members, shareholders and insurance companies for the impact of our actions and behaviours CUSTOMER FOCUS We will listen to our customers and deliver ever-increasing value in the market We will focus on customer relationships built on trust, confidence and loyalty We will provide a highly efficient service to our customers and continually seek improvement via our customer feedback system QUALITY ASSURANCE We will produce workmanship to the highest possible standard, backed by quality guarantees We will continually adapt our equipment, methodology and team member skill-set to reflect changes in automotive repair technology, customer requirements and legislation TEAM MEMBER SATISFACTION We will provide a safe, secure and supportive work environment We will communicate regularly with team members, encouraging open dialogue We will offer our team members generous incentives to reward and nurture initiative, and high quality workmanship and service

3 EQUIPMENT AT LEVEN SMASH REPAIRS WE USE THE MOST ADVANCED SMASH-REPAIR TECHNOLOGY JUNAIR SPRAY BOOTH Our spray booth, the same as that used by Aston Martin, is one of only five currently in Australia. It allows vehicles to be refinished using the latest in waterborne paint technology, the same water-based paint that is used by car manufacturers. CAR-O-LINER CAR-O-TRONIC Car-o-liner is recognised for leadership in the marketplace for its collision repair systems. Their Car-o-tronic is a revolutionary computerised electronic measuring system that guides the entire repair process allowing cars to be centred, measured and repaired to pinpoint accuracy. This measuring data allows superior repair quality, while also improving the efficiency of works. QUICK 42 CAR-O-LINER SAICO SPRAY BOOTH 2 LOWBAKE DOWN DRAFT PREP-BAYS OVERHEAD IRT DRYING SYSTEM INFRARED DRYING LAMPS RUPES TURBINE DUST EXTRACTION SYSTEM 1 CARTAR MOBILE HOIST EASY STRAIGHT REALIGNING BENCH AND MEASURING SYSTEM VARIOUS WELDERS INCLUDING INVERTED SPOT, MIG, SILICON BRONZE AND ALUMINUM WELDERS 2 POST HOISTS 2 FLAT LINER DENT REPAIR SYSTEMS

4 PROFESSIONAL TEAM ABOUT US Ian Leven established Ian Leven Smash Repairs in Ian built a solid reputation on quality and skilled workmanship, relying primarily on wordof-mouth referrals and repeat customers. In 2009 Simon Leven purchased the business from Ian. He began making dramatic product and equipment changes to complement the business excellent reputation with the most advanced repair technology available on the market. Leven Smash Repairs pride ourselves on being leaders in the industry; reinvesting time, money and energy back into the business to continuously increase our product, and adapt to the market. We provide unparalleled customer service and strive to be the smash-repairer of choice to our local community, and insurance companies. OUR TEAM Leven Smash Repairs currently employ ten team members: 2 tradesmen spray painters 3 tradesmen panel beaters 2 apprentice panel beaters 1 car detailer 2 administration team members Really happy with the professional service of the staff. My car looked amazing with every attention to detail paid! They were easy to deal with and reliable. I would highly recommend Leven Smash Repairs to anyone. Abby Wilkins

5 OUR SERVICES PANEL BEATING PAINTLESS DENT REMOVAL Our professional panel beaters have well-rounded skill-sets and exceptional attention to detail. Precision is optimised through our state-of-the-art working facilities and our safe and ergonomic working environment. At Leven Smash Repairs nothing is overlooked or left to chance, and we constantly look for ways to improve our processes or streamline repair cycle time. SPRAY PAINTING Each of our dedicated spray painters has an uncompromising desire for quality paint finishes. Our specialised spray equipment and prestige spray booth allow our painters to perform high quality factory finishes every time. Our paint technicians are highly trained in colour matching to ensure the finished result is undetectable from the factory finish. INSURANCE CLAIMS We create a streamlined and transparent repair process for our customers, including liaison with their insurer. Our administration team is fully trained in the claims process and regularly updates our customers on the status of their repairs and estimated completion time. FINAL FINISHING Our aim is to repair each vehicle back to pre-accident condition or better. All vehicles are repaired to manufacturer specifications, and our quality assurance process ensures each vehicle is thoroughly inspected prior to hand over. We are also pleased to offer a professional detailing service to our customers. Paintless dent removal is a cost effective and efficient dent repair solution that requires a specialised multi-skilled technician. We are the only autobody repair center in the Central West to offer this service to our customers. AIR CONDITIONER REGASSING Our technicians are trained in air conditioner regassing, therefore we are able to keep costs down by doing this work in-house rather than outsourcing to a refrigeration specialist. TOWING AND HIRE CAR SERVICES We are happy to arrange towing of your vehicle back to our repair facility, arrange pick-ups and drop-offs or arrange a suitable hire car should one be required. We have a highly secure premises featuring a monitored backto-base alarm and security patrol to give our customers peace of mind that their vehicle is secure whilst in our care. ADVANCED AUTOMOTIVE SERVICES We are proud to offer specialised automotive services through our sister company, Advanced Automotive Services, located next door to our premises. The team at AAS offer quality log book servicing, wheel alignments, vehicle diagnostics, registration inspections and repair services. For more information please refer to

6 OUR REPAIR PROCESS Vehicle Collection BODY CLOCK Repair Book in and Quotation Insurance Inspection and Approval Wash, Clean and Final Inspection Buffing and Polishing of New Paint Work Parts Ordering and Back Orders Dealership Diagnostics Check and Reset of Warning Lamps Body and Frame Work Accident Related Mechanical Repairs Reassembly and Fitup Paint Work

7 COMPANY INFORMATION REPAIRER S LICENCE NUMBER MVRL48722 BUSINESS NAME Leven Smash Repairs Pty Ltd T/A Leven Smash Repairs ABN ACN MANAGING DIRECTOR Simon Leven simon@levensmash.com.au ADMINISTRATION MANAGER Rochelle Knihinicki r.knihinicki@levensmash.com.au ADDRESS 4A Industrial Ave Mudgee NSW 2850 PHONE FAX BANKING DETAILS Account name Leven Smash Repairs Pty Ltd BSB Account number CUSTOMER SERVICE AND CLAIMS OFFICER Naomi Sheehan naomi@levensmash.com.au

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