Giacomo Del Chiappa. Personal details

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1 Giacomo Del Chiappa Personal details Current academic position: Assistant Professor in Marketing (Tenured) Date and place of birth 22 April 1974, Figline Valdarno (FI) Education: PhD in Marketing and Business Administration, University of Milano- Bicocca (Italy) (March June) Visiting scholar, University of Melbourne, Victoria, Australia Bachelor degree in Economics and Bank, University of Siena (110/110 cum laude). Academic and Research Experiences Lecturer in Tourism Marketing and Management, Destination Management, Marketing and Management, Economics and Management of SMEs (University of Sassari), Marketing, International marketing, Business Communication (University of Milano-Bicocca). Main Other experiences 2011 till now Member of Scientific Committee The Rimini Centre for Economic Analysis (RCEA) 2011 till now Expert for the project Réseau de veille en tourisme Université du Québec a Montréal. Best Paper Award 2011 Bregoli, I. e Del Chiappa, G. Destination governance and internal branding as antecedents of destination brand development: an exploratory study on Edinburgh, in Advances in Hospitality and Tourism Marketing and Management: Conference Proceedings, Istanbul, Turkey, June 19-24, 2011, Istanbul, ISBN: Winner of the best paper Award (categoria Marketing e Management). Editorial Board Membership Member of the Editorial Board of Tourism Analysis Referee for scientific Journal Finanza, Marketing e Produzione Mercati e Competitività Tourism Analysis Current Issues in Tourism ENTER - etourism Present and Future Services and Applications Journal of Tourism Consumption and Practice International Journal of Hospitality and Tourism Tourism Management Perspectives Journal of Cultural Heritage International Journal of Business Science and Applied Management International Journal of Tourism Research 1

2 TOURISM-RELATED PUBLICATIONS International Chapters Book 2013 Del Chiappa, G. Italian Online Buyers Perceptions of the topic of disintermediation and User Generated Content, Forthcoming in M. Kozack (eds) Emerald Del Chiappa, G, Meleddu, M, Pulina M. Cruise Tourism Development. A community Perspective, Forthcoming in M. Kozack (eds), Emerald 2012 Del Chiappa, G. e Bregoli, I. Destination branding development: linking together supply-side and demand-side perspectives. In Tsiotsou, R. H. and Goldsmith, R. E. (Eds). Strategic Marketing in Tourism Services. Emerald. ISBN Del Chiappa, G. Community integration: A Case Study of Costa Smeralda, Italy. Forthcoming in Fayos-Sola, E., Silva, J. and Jafari, J. (Eds). Tourism strategies: Development, Governance, Climate Chang. Bingley: Emerald. ISSN: Del Chiappa, G. Assessing the competitiveness of meeting destinations: an empirical investigation in Italy, Forthcoming in ATLAS Book Series. Papers in International Journal 2013 Khalilzadeh, J., Del Chiappa, G., Jafari, J. and Zargham, H. Methodological Approaches to Job Satisfaction Measurement in Hospitality Firms, Forthcoming in International Journal of Contemporary Hospitality Managamenent Pulina, M., Meleddu, M. and Del Chiappa, G. Residents choice probability and tourism development, Tourism Management Perspectives, 5, Presenza, A., Del Chiappa, G. & Sheean L. Residents Engagement and Local Tourism Governance in Maturing Beach Destinations: Evidence from an Italian Case Study, Forthcoming in Journal of Destination Marketing and Management Presenza, a. e Del Chiappa, G. Entrepreneurial strategies in leveraging food as a tourist resource. A cross-regional analysis in Italy, Forthcoming Special Issue of Journal of Heritage Tourism Bregoli, I. e Del Chiappa, G. Coordinating Relationships among destination stakeholders: evidence from Edinburgh (UK). Forthcoming in Tourism Analysis Del Chiappa, G. e Presenza, A. The use of network analysis to assess relationships among stakeholders within a tourism destination. An Empirical Investigation on Costa Smeralda-Gallura (Italy), Forthcoming in Tourism Analysis Del Chiappa, G., Ladu, G. Meleddu, M. e Pulina, M. Investigating the degree of visitors satisfaction in a museum. Anatolia: an International Journal. ISSN Brida, J. G, Del Chiappa, G, Meleddu, M. and Pulina, M. (2012), A comparison of residents perceptions in two cruise ports in the Mediterranean, Forthcoming in International Journal of Tourism Research Del Chiappa, G. How do meeting organisers choose convention sites based upon different types of meetings?. Event Management: an International Journal, 16(2), pp ISSN: Brida, J. G., Del Chiappa, G., Meleddu, M. and Pulina, M. The perceptions of an island community towards cruise tourism: A factor analysis. Tourism: An International Inderdisciplinary Journal. ISSN:

3 2012 Del Chiappa, G. Sixth World Conference for Graduate Research in Tourism, Hospitality and Leisure. Conference note in Anatolia An International Journal of Tourism and Hospitality Research, pp ISSN print/issn online Del Chiappa, G. First International Conference on Tourism Management and Sustainable Development (TMSD 2011). Conference note in Anatolia An International Journal of Tourism and Hospitality Research, pp ISSN print/issn online Del Chiappa, G. Modern Hospitality & Tourism Development Conference. Conference note in Anatolia An International Journal of Tourism and Hospitality Research, pp ISSN print/issn online Pulina, M., Meleddu, M., Del Chiappa, G. and Brida J. G. (2012) Cruise Tourism Externalities and Residents Support: A Generalized Ordered Logit Analysis", Economics e-journal. ISSN Del Chiappa, G. Internet versus travel agencies: the perception of different groups of Italian online buyers. Forthcoming in Journal of Vacation Marketing. Doi: / ISSN Kazeminia, A., Del Chiappa, G. Jafari, J. Seniors Travel Constraints and their Coping Strategies, accepeted with revision in Journal of Travel Research Del Chiappa, G., Grappi, S., Romani, S. The perfect tourist? An Empirical Examination of the Practice of Responsible tourism, sotto referaggio nella rivista Journal of Sustainable Tourism. ISSN Khalilzadeh, J. Jafari, J., Del Chiappa, G. and Zargham, H. Methodological Approaches to Job Satisfaction Measurement in Hospitality Firms, accepted with revisions in Journal of Contemporary Hospitality Managamenent. National chapter book 2012 Del Chiappa, G. La competitività e l attrattività delle destinazioni congressuali italiane: un analisi empirica. In V. Asero, R. D'Agata e V. Tomaselli (a cura di). Turismo e territorio: analisi empiriche ed approcci metodologici McGraw-Hill Education, ISBN: Paper in National Journal 2012 Del Chiappa, G., Ladu G, Meleddu, M. e Pulina M., Analysing the factors influencing visitors' satisfaction at a museum: the role of socio-demographic characteristics, motivations and visit experience. Mercati & Competitività Del Chiappa, G. Il ruolo della marca nella gestione delle destinazioni turistiche, Economia e Diritto del terziario, n. 3. Proceedings of International conferences (with ISBN) 2013 Baggio, R. and Del Chiappa, G. Tourism destinations as digital business ecosystems. In Information and Communication Technologies in Tourism Vienna, Austria: Springer Pinna, M. and Del Chiappa, G (2013). Consuming Food and Beverage at the airport: analogies and differences among business and leisure tourists, accepted paper In Andreani, J. C. e Collesei, U. (Eds). Proceedings of the XIII International Conference Marketing Trends, Paris-Venice. Paris-Venice: Venezia: Marketing Trends Association. ISBN

4 2013 Del Chiappa, G., Gallarza, M.G. and Zaragoza Viguer, A. (2013) Cruise Tourism Development in Valencia (Spain): Stakeholders views and residents attitude, accepted paper in Andreani, J. C. e Collesei, U. (Eds). Proceedings of the XIII International Conference Marketing Trends, Paris-Venice. Paris-Venice: Venezia: Marketing Trends Association. ISBN Presenza A., Del Chiappa (2012), The use of local gastronomy in the restaurant's activities and strategies. An exploratory analysis in the Italian context, in Proceedings First Enlightening Tourism Conference, September, Napoli, pp ISBN: Del Chiappa, G., Alarcón-del-Amo, M. e Lorenzo, C. Internet versus travel agencies: a latent gold segmentation in the context of Italy. 6th World Conference for Graduate Research in Tourism, Hospitality and Leisure, Fethiye, Turkey, April Del Chiappa, G., Ladu, G. Meleddu, M. e Pulina, M. Investigating the degree of visitors satisfaction in a museum. 6th World Conference for Graduate Research in Tourism, Hospitality and Leisure, Fethiye, Turkey, April Del Chiappa, G. Meleddu, M. e Pulina, M. How do Residents Perceive Social, Economic and Environmental Externalities? A Cruise Port of Call Case Study. 2nd Interdisciplinary Tourism Research Conference, Fethiye, Turkey, April Del Chiappa, G e Dall Aglio S. Travelers e-rating and e-complaints about hotel services: an empirical analysis on a 3S Italian tourism destination. 2th Hospitality and Tourism Marketing & Management Conference 2012, Corfu Del Chiappa, G. e Dall Aglio S. Factors influencing travellers e-ratings and e- complaints about hotel services: Insights from an Italian tourism destination. In Fuchs, M., Ricci, F. e Cantoni, L. (Eds), Information and Communication Technologies in Tourism Vienna, Austria: Springer. ISBN Del Chiappa, G e Abbate, T. Resident s perceptions and attitudes toward the cruise tourism development: insights from an Italian tourism destination. In Andreani, J. C. e Collesei, U. (Eds). Proceedings of the XII International Conference Marketing Trends, Paris-Venice. Paris-Venice: Venezia: Marketing Trends Association. ISBN Presenza, A. e Del Chiappa, G. Enhancing the competitiveness of restaurants through the use of local eno-gastronomic resources. A cross regional analysis in Italy. In: Atlas Annual Conference, Landscape and tourism: the dualistic relationship, September 21-23, Latvia: Valmiera, pp ISBN: Bregoli, I. e Del Chiappa, G. Destination governance and internal branding as antecedents of destination brand development: an exploratory study on Edinburgh, in Advances in Hospitality and Tourism Marketing and Management: Conference Proceedings, Istanbul, Turkey, June 19-24, 2011, Istanbul, ISBN: (Awarded as the best paper of the conference) Del Chiappa, G. Disintermediation of hotel reservations: the perception of different groups of Italian online buyers. In Proceedings of TTRA Europe and AFM Conference 2011 Creativity and innovation in tourism. Archamps: Avril ISBN Del Chiappa, G. Trustworthiness of Travel 2.0 applications and their influence on tourist behaviour: an empirical investigation in Italy. In Law, R., Fuchs, M e Ricci, F. (Eds). Information and Communication Technologies in Tourism Vienna, Austria: Springer. ISBN

5 2011 Del Chiappa, G. Awareness, use and attitude of the tourism enterprises towards the web 2.0: and empirical analysis on the Italian Hospitality sector. In Andreani, J. C. e Collesei, U. (Eds). Proceedings of the XI International Conference Marketing Trends, Paris-Venice. Paris-Venice: Venezia: Marketing Trends Association. ISBN Del Chiappa, G., Presenza, A. The network analysis approach in analysing a tourist destination an Empirical Study on Costa Smeralda-Gallura. In Proceedings of The 2011 Athens Tourism Symposium, 2-3 February, 2011, Athens. ISBN Del Chiappa, G. e Bregoli, I. Destination governance and branding: The Portofino Case Study. In Proceedings of The 2011 Athens Tourism Symposium, 2-3 February, 2011, Athens. ISBN Del Chiappa, G. Meeting typologies and convention site selection criteria: an empirical analysis on the Italian Meeting Industry. In Andreani, J. C. e Collesei, U. (Eds). Proceedings of the X International Conference Marketing Trends, Paris-Venice. Paris- Venice: Venezia: Marketing Trends Association. ISBN Del Chiappa, G., Grappi, S., Romani, S. The responsible tourist s behaviour: an empirical analysis in Italy. In Andreani, J. C. e Collesei, U. (Eds). Proceedings of the X International Conference Marketing Trends, Paris-Venice. Paris-Venice: Venezia: Marketing Trends Association. ISBN Del Chiappa, G. Il processo di costruzione della marca di una destinazione congressuale, in J. C. e Collesei, U. (Eds). Proceedings of the IX International Conference Marketing Trends, Paris-Venice. Paris-Venice: Venezia: Marketing Trends Association. ISBN Proceedings of National conferences (with ISBN) 2012 Fortezza, F. e Del Chiappa G. Il wedding-based tourim come leva di valorizzazione territoriale. In Referred Electronic Conference Proceedings of XXIV Convegno annuale di Sinergie Il territorio come giacimento di vitalità per l impresa, ottobre Università del Salento (Lecce). ISBN Percezioni e atteggiamento della comunità locale rispetto allo sviluppo del turismo crocieristico: il caso di Olbia. Proceedings of the IX Annual Conference of Società Italiana di Marketing (SIM) Marketing Internazionale ed Effetto Country of Origin, ISBN: La competitività delle destinazioni congressuali: un analisi empirica. In Asero, V., D Agata, R. e Tomaselli, V. (a cura di). Turisti per caso?...il turismo sul territorio: motivazioni e comportamenti di spesa. ISBN NON TOURISM-RELATED PUBLICATIONS International chapter book 2007 Del Chiappa, G. Merchandising et innovation technologique: le Visual Store Check, in A. Fady, V. Renaudin, D. Vyt, Merchandising, 6 ed., Vuibert, Paris. National book 2004 Del Chiappa, G. Costi di transazione e relazioni interorganizzative: una rassegna critica, UTET Libreria, Torino Del Chiappa, G. Sviluppo aziendale e relazioni interorganizzative, UTET Libreria, Torino. 5

6 National chapter book 2008 Del Chiappa, G. La direzione per obiettivi nelle aziende ospedaliere, in A. Di Gregorio, La misura della performance degli operatori del Sistema Sanitario Nazionale, Mediserve, Napoli Del Chiappa, G. Sistema informativo aziendale e cambiamento culturale, in Silvio M. Brondoni (a cura di), Il sistema delle risorse immateriali di impresa: cultura d impresa, sistema informativo e patrimonio di marca, G. Giappichelli Editore, Torino Del Chiappa, G. La compressione del time-to-market nella concorrenza d impresa, parte II, in E. Rancati e G. Del Chiappa, La time-based competition nella gestione d impresa, G. Giappichelli Editore, Torino. Paper in National Journal 2006 Del Chiappa, G. La rappresentazione analitica della produzione nel pensiero di P. Saraceno e G. Ceccanti, Impresa Progetto, on-line journal, DITEA Dipartimento di Tecnica e Economia delle Aziende Università degli Studi di Genova.(www.impresaprogetto.it) Del Chiappa, G. La compressione del time-to-market nella concorrenza d impresa, Esperienze d Impresa, n Del Chiappa, G. La time-based competitive knowledge nello sviluppo di nuovi prodotti: la dimensione interna e interorganizzativa, in Economia e Diritto Del Terziario, n. 1. Paper in International journal 2013 Alarcón-del-Amo, M., Lorenzo, C. and Del Chiappa, G., Adoption of social networking sites by Italian. Forthcoming in Information Systems and E-Business Management Alarcón-del-Amo, M., Lorenzo, C e Del Chiappa G. Profiling a latent segmentation of social networkers, under revision in International Journal of Marketing Research. Proceedings in National conferences (with ISBN) 2013 Lorenzo-Romero, C. Del Chiappa, G. and Alarcón-del-Amo, M. The users adoption and usage of social network sites: an empirical investigation in the context of Italy, accepted paper in In Andreani, J. C. e Collesei, U. (Eds). Proceedings of the XIII International Conference Marketing Trends, Paris-Venice. Paris-Venice: Venezia: Marketing Trends Association. ISBN Del Chiappa, G., Alarcón-del-Amo, M. e Lorenzo, C. Why Social Networking Sites are Used by Italian People?. Paper for the European Marketing Academy (EMAC) Conference Marketing to Citizens: going beyond customers and consumers, Lisbona, 22-25, May, ISBN: Del Chiappa, G. Di Gregorio, A. Merchandising e innovazione tecnologica: tra marketing e organizzazione. in J. C. e Collesei, U. (Eds). Proceedings of the V International Conference Marketing Trends, Paris-Venice. Paris-Venice: Venezia: Marketing Trends Association. ISBN Academic conferences and speeches 2006 (con A. Di Gregorio), Merchandising e innovazione tecnologica: tra marketing e organizzazione, V International Conference Marketing Trends, January 20-21, University Cà Foscari, Venice. 6

7 2008 Il processo di costruzione della marca di una destinazione congressuale, (The brand building process of a convention destination), International Conference Marketing Trends, January 20-21, Cà Foscari University, Venice 2009 (con Simona Romani & Silvia Grappi), The responsible tourist s behaviour: an empirical analysis in Italy, VIII International Conference Marketing Trends, ESCP-EAP, Paris, January (con Simona Romani e Silvia Grappi), The perfect tourist? An Empirical Examination of the Practice of Responsible tourism, speech to The Consumer Behaviour in Tourism Symposium 2009, Dicembre, Università di Bolzano, Brunico Meeting typologies and convention site selection criteria: an empirical analysis on the Italian Meeting Industry, IX International Conference, Marketing Trends, January 21-23, Cà Foscari University, Venice How do meeting organisers choose convention sites based upon different types of meetings?. An empirical analysis of the Italian Meeting Industry, Global Event Congress IV Event & festival research, UK Centre for Event Management, Leeds, July Destination governance and branding: The Costa Smeralda Case Study, VII convegno annuale della Società Italiana di Marketing Marketing & sales oltre la crisi. Assetti organizzativi e opzioni strategiche per riconquistare il mercato, settembre, Facoltà di Economia G. Fuà, settembre, Ancona Type of meeting and destination selection criteria, paper presented to the 7th ATLAS Business Tourism Conference, Estoril, Portugal, 14-17, November Awareness, use and attitude of the tourism enterprises towards the web 2.0: and empirical analysis on the Italian Hospitality sector, paper for X International Conference, Marketing Trends, January 2011, ESCP-EAP, Paris Trustworthiness of Travel 2.0 applications and their influence on tourist behaviour: an empirical investigation in Italy, ENTER2011 Conference etourism: Present and Future Interaction, January 26-28, 2011, Innsbruck, Austria (con Ilenia Bregoli), Destination governance and branding: The Portofino Case Study, The 2011 Athens Tourism Symposium, 2-3 February, 2011, Athens, Greece (con Angelo Presenza), Tourist Destination and network's analysis approach. An empirical study on Costa Smeralda-Gallura, The 2011 Athens Tourism Symposium, 2-3 February, 2011 Athens, Greece 2011 Disintermediation of hotel reservations: the perception of different groups of Italian online buyers, TTRA Europe Conference, Archamps, April Sustainable Destination Development and community-based tourism: the Costa Smeralda Case Study, UNWTO forum Tourism and Science: bridging Theory and Practice, 1-3 June, Algarve Vilamoura Sustainable tourism development and community-based tourism: issues and challenges, Insights from Italy, First International Conference on Tourism Management and Sustainable Tourism, September Islamic Azard University, Marvdasht User Generated Content and its influence on tourists choices: how do tourists make hotel reservations online?, Modern Hospitality and Tourism Development, Teheran, 2 October. Non academic conferences and speeches 2006 intervento al Convegno di Federcongressi Obiettivi, strategie e azioni per la promozione dell Italia Congressuale, Palazzo del Turismo di Riccione, 19 maggio relazione Il ruolo 7

8 del brand nella promozione della destinazione congressuale (The role of brand in promoting meeting destination) Per non buttar via tempo e denaro risultati di una ricerca su come gli organizzatori scelgono dove organizzare un convengo in base alla tipologia (How do meeting organisers chose convention site based upon type of meeting? Empirical evidences) seminario alla BTC (Borsa del Turismo Congressuale), 12 Novembre, Roma Come si sceglie una destinazione congressuale? (The convention site selection process) Risultati di un indagine empirica sulla Meeting Industry Italiana, Convegno Italcongressi, 5-6 febbraio, Bergamo Governance, branding e posizionamento delle destinazioni turistiche, (Destination governance, branding and positioning) intervento al convegno I servizi turistici del Garda di fronte alla competizione globale e a nuovi modelli di consumo: quali politiche per lo sviluppo di un sistema integrato patrocinato Ministero del Turismo e AIDEA titolo della relazione Gargnano sul Garda, 29 marzo Tipologie di meeting e criteri di scelta della destinazione congressuale, (Convention site selection criteria and types of meetings), Meeting industry in Sardegna conferenza dinamica di progettazione e forum sulle strategie di sviluppo, ottobre, Cagliari Disintermediare intermediando: tecnologie, attività e strategie per lo sviluppo del canale di vendita diretto online (How to disintermediate: technologies, activites and strategies for increasing the hotel reservations through the official web-site), intervento alla BTO (Borsa del Turismo Online), novembre, Firenze Gli elementi chiave per essere una destinazione di successo (The key competitive factor for a meeting destination), Sicilia Convention Bureau Masterclass, febbraio, Catania Il turismo responsabile secondo gli italiani: cosa si pensa e cosa si fa, (The responsible tourism in Italy: attitude and behaviour), Festival Scirarindi sezione Ecoturismo, Cagliari, 22 October Online booking, rating e e-complaint management nel settore alberghiero, WHR (Web Hotel Revenue seminar), Roma, 22 Novembre. Seminar in PhD program 2006 La rappresentazione analitica della produzione nel pensiero di G. Ceccanti e P. Saraceno (Production in the reserach of G. Ceccanti and P. Saraceno), PhD program Economia e Organizzazione delle Imprese Economia e Gestione delle Aziende e Amministrazioni Pubbliche, Faculty of Economics, University Tor Vergata (Roma) - 29 novembre Research Project 2001 Partecipazione al Progetto di Ricerca di Rilevante Interesse Nazionale (COFIN) 2001 Il sistema delle risorse immateriali di impresa: cultura d impresa, sistema informativo e patrimonio di marca (The intangibles assets: culture, information system and brand equità) (coordinatore nazionale: Prof. Silvio M. Brondoni, Università degli Studi di Milano- Bicocca) per l Unità di Ricerca Università degli Studi di Milano-Bicocca Partecipazione al Progetto di Ricerca di Rilevante Interesse Nazionale (COFIN) 2003 Cultura di network, performance e dinamiche competitive (Network culture, performance and cometitiveness) (coordinatore nazionale: Prof. Silvio M. Brondoni, Università degli Studi di Milano-Bicocca) per l Unità di Ricerca Università degli Studi di Milano-Bicocca. On going reserach project 8

9 - Del Chiappa, G. Crouch. G. Experimental analysis of the choice of convention site for associative meeting; - Del Chiappa, G. Jafari, J, Kazeminia, A, Senior Tourists Behaviour - Khalilzadeh, J. Jafari, J., Del Chiappa, G. and Zargham, H. Job satisfaction in the hospitality sector. - Del Chiappa, G., Kazeminia, A. Ecotourists behaviour: motivations and willingness to pay - Del Chiappa, G. Kozack, M. Khalilzadeh, J. Motivation, emotions and risks in destination choice: a snapshot on Iranian tourist demand; - Del Chiappa, G. Kozack M. Consumers bargaining behavior; - Del Chiappa, Alarcón-del-Amo, M. e Lorenzo, C. The attitude and adoption of travel agencies toward WEB 2.0; - Del Chiappa, G, Velcovska, S. Consumer's perceptions and attitude toward quality label in food sector. an international comparison - Hofacker, C. Del Chiappa, G. Family decision making and information search behavior: an empirical analysis in the tourism sector - Tsiotsou, R, Del Chiappa G. Tribal marketing in a WEB 2.0 context. - Del Chiappa, G. Saura I, Gallarza, M. Value experience assessment. - Del Chiappa, G. Cruise tourism development and community perspectives. Progetto di ricerca multiuniversitario. Università coinvolte: Università di Messina (Tindara Abbate), Cagliari (Giuseppe Melis), Catania (Marco Galvagno), Venezia (Francesca Checchinato), Valencia (Martina Gallarza), Waikito (Anne Zahra). - Del Chiappa, G. Gallarza, M. Complimenting behavior online: towards a preliminary understanding - Pulina, M, Del Chiappa, G., Meleddu, M. Assessing consumers satisfaction in health system. - Del Chiappa, G., Douglas, M, Sport-event based tourism - Del Chiappa, G., Fotiadis, A. Rural Tourism - Del Chiappa, G. Gudergan, S. Consumers s delight and complaing over social media, Revenue management and choice modeling - Del Chiappa, G. Mistillis, N, The Alignment Between Information and Communication Technology (ICT) Strategy and Business Strategy of Professional Conference Organizers Training activities 2011 Teaching units: Relational marketing, Strategic marketin and Destination marketing and sustainable tourism courses included in the training project Gallura s sustainable tourism, Project of Itinera and faculty of Economics University of Sassari Teaching units: The disintermediation of tourism products Customer sastifaction) and Revenue Management delivered to tourist organizations of Toscana, Project of Econstat and Toscana Promozione. 9

10 2010 Teaching units: Destination Managament delivered to tourist organizations of Toscana, Project of Econstat and Toscana Promozione Teaching Units: Customer Satisfaction and Relational marketing for corse of Hotel Receptionist and Hostess for meeting, Project of Itinera and Faculty of Economics University of Sassari Teaching Unit: Marketing in the Master in Storia, Cultura e Turismo in Area Mediterranea, Marsala Teaching Units: Marketing for hospitality sector and Organization of tourism organizations), Hospitality School - Arzachena Teaching Units: Marketing in the Master Conservazione e restauro, Marketing e management dei Beni Culturali e Organizzazione di Eventi Artistici e Culturali, Palazzo Spinelli Firenze 2003 Teaching Unit: Marketing, Scuola di Amministrazione Aziendale di Torino Teaching Units: Customer satisfaction, Project management and Strategic planning delivered to clerical employees and executives of the municipalities of Sassari, Tempio e Cagliari. Project of Galgano Spa, Milano. International teaching activities 2011 Catholic University of Eichstaett-Ingolstadt, Centre for Entrepreneurship- teaching units: Trustworthiness of Travel 2.0 applications and their influence on tourist Behaviour, Meeting types and convention site selection criteria and Destination governance and internal branding as antecedent of destination competitiveness Erasmus Teaching program University of Budapest, Lecture in Marketing e management delle organizzazioni TDM University of Castilla La-Manca, Lecture in Online marketing and online consumer behavior 2012 University of Valencia, Lecture in tourism marketing and management International role in conferences 2011 The 2011 Athens Tourism Symposium, chairman for the session on Destination Governance Workshop on Economics and Management of Leisure, Travel and Tourism, the Rimini Centre for Economic Analysis (RCEA) member panelist Chairman nel convegno Personalizzazione dei contenuti e marketing multimediale per le destinazioni e le imprese turistiche, track Strategie di rete nel settore alberghiero e dei servizi, IFITT Chapter Italy, 1 dicembre, Firenze the XII International Marketing Trends Conference Venice, chairman for the session on consumer Behaviour. 10

11 Administrative duties 2011 Representative for International Relations (Erasmus student and Erasmus Teaching program) for the Degree in Tourism marketing and management (Faculty of Economics), Olbia. Research carried out with patronage or grant 2010 Meeting typologies and convention site selection criteria: an empirical analysis on the Italian Meeting Industry, proceedings of IX International Conference, Marketing Trends, January 21-23, Cà Foscari University, Venice. Research with patronage of Federcongressi 2010 The competitiveness of Italian meeting destinations: an empirical analysis. Research carried out with the patronage and grant of Turismo FVG, Confindustria Trieste and The Office 2010 Member of the research group on National Identity, Country Brand Equity and the Attitude Evaluation of Made in China : The Impact Mechanism of the Mega Event - Grant No , Sponsored by the National Natural Science Foundation of China (NSFC). Principal Investigator: Prof. Jiauxn HE, East China Normal University, China Signature Date: August,

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