NORTHEAST OHIO MEDICAL UNIVERSITY. POLICY TITLE: Information Technology Standards and Timelines

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1 POLICY TITLE: Information Standards and Timelines RESPONSIBLE DEPARTMENT: Information (A) PURPOSE The purpose of this policy is to identify types of hardware, software and operating systems supported by Northeast Ohio Medical University s Information (IT) Department and the timelines for supporting such systems. (B) SCOPE The scope of this policy includes all personnel at University. (D) BODY OF POLICY The University s IT Department has developed timelines for supporting various hardware, software and operating systems. This document supports the Computer Equipment and Software Support Administrative Policy No Consistent with that policy, it is important to note that non standard hardware/software will not be supported by Information (IT) under this policy either. (1) Hardware Specifications and Operating System Support Timeline Desktop Computer specifications and Operating Systems, or operating environments, will be supported for the specified time period as defined below. Support in some cases may also be contingent upon available manufacturer support during this four year cycle, outlined in this policy. FY12 FY13 FY14 FY15 FY16 FY17 Windows Intel Core 2 X X Intel Core i3 X X X Intel Core i5 (2 & 4 core) X X X X Intel Core i7 (2 & 4 core) X X X X Macintosh Intel Core i3 X X Intel Core i5 X X Intel Core i7 X X X 1

2 POLICY TITLE: Information Standards and Timelines RESPONSIBLE DEPARTMENT: Information Xeon 3600 & 5600 X X X Intel Core i5 (2 & 4 core) X X X X Intel Core i7 (2 & 4 core) X X X X Windows Client Operating System Mac Client Operating System Windows 95, 98, 2000 ME not supported Windows XP SP3 X X Windows Visa SP2 X X Windows 7 SP1 X X X X X Windows 8 X X X X X Macintosh OS 8.x, 9.x, Not supported OS X 10.5 Leopard X X OS X 10.6 Snow Leopard X X X OS X 10.7 Lion X X X X X OS X 10.8 Mountain Lion X X X X X (2) Desktop Software Specifications Support The software is fully supported by IT is outlined in the chart below. The software listed is generally supported for the two most recent versions issued. Category E Mail & Calendaring Intranet Office Programs Desktop Software Support Software Microsoft Exchange NEOMED DOCS Microsoft Office (Word, Excel, Powerpoint, Access, Outlook Publisher) MS Office for Macintosh and Windows Acrobat Reader & Professional 2

3 POLICY TITLE: Information Standards and Timelines RESPONSIBLE DEPARTMENT: Information Utilities Web Browser Sophos Anti Virus MalwareBytes Anti Malware Internet Explorer Firefox Safari (3) Supported Peripherals Peripherals include scanners, printers, CD/DVD read/writes, equipment, and removable storage. It does not support any personal printers. Peripherals will be installed and supported as outlined in the chart below. It limits peripheral support to standard vendors and/or configurations set forth in this policy: Category Scanner CD/DVD RW Removable Storage Peripherals Software Fujitsu Digital Scanner used for scanning data into Banner no personal scanners are supported OEM Equipment Factory installed for USB and Firewire only USB Removable Hard Drive Firewire Removable Hard Drive (4) Service Request Categories IT Desktop Support Specialist will respond to service requests as outlined below. Service Request Categories Nature Examples Response Urgent Problems that affect departments/buildings Level 1 Same Day Level 2 Next Day Important Problems that prevent a user from performing job Level 1 Same Day 3

4 POLICY TITLE: Information Standards and Timelines RESPONSIBLE DEPARTMENT: Information responsibilities Level 2 Next Day Normal Problems that delay or inconvenience a user Level 1 Next Day Level 2 3 Days Low Problems associated with using features of an application or software product Level 1 3 Days Level 2 4 Days (5) Campus Software License Agreements The University holds several purchasing and licensing agreements with various software vendors, which entitle NEOMED and its employees to special pricing and/or discounts. NEOMED employees may use or purchase software for their personal use outside of NEOMED as governed in the respective license/purchase agreements set forth below. Such use/purchases are always governed under the software license agreement in place between NEOMED and the vendor. NEOMED has a site license for most of Microsoft s software. This licensing agreement allows for installation of the Microsoft Windows Operating System on NEOMED owned computers only. The software titles available include: Campus Software License Agreements Vendor Software Title Restrictions Contact Microsoft Microsoft Office Campus/Home Free But with restriction for home Information Sophos Sophos Anti Virus Campus/Home Free Information MalwareBytes MalwareBytes Anti Malware Campus/Home Free Information IBM SPSS Campus Only Cost Information Acrobat Pro Adobe Campus/Home Cost Information 4

5 POLICY TITLE: Information Standards and Timelines RESPONSIBLE DEPARTMENT: Information 5