Instructions for Department of Public Health (DPH) WebConnect (Mac)

Size: px
Start display at page:

Download "Instructions for Department of Public Health (DPH) WebConnect (Mac)"

Transcription

1 Instructions for Department of Public Health (DPH) WebConnect (Mac) UCSF at SFGH Computing and Network Services Hours of Operation: Monday Friday 8 AM to 5PM Pacific Time Website: Phone: (415) We highly recommend that you use a Windows computer to connect to the DPH WebConnect website. Macintosh computers are not recommended and not supported by DPH IT. Although we have been able to successfully connect to DPH WebConnect using Macintosh computers, we do not guarantee that they will always have a successful connection. In addition, there are known issues related to Apple and Java updates that often break a previously successful connection. Minimum Requirements Use of the SSL VPN requires a Mac with a broadband Internet connection and the following minimum requirements: Hardware Requirements Software Requirements Intel Core 2 Duo processor or higher 1 GB RAM or higher Video adapter and monitor with Super VGA (800x600) or higher resolution Mac OS 10.6.x, 10.7.x, or 10.8.x Safari or higher The latest Java and Citrix Receiver client Symantec Endpoint Protection Notes: 10.5 is no longer supported. Web Browser: Safari Other browsers (Firefox and Chrome) are not compatible at this time. Page 1

2 Install Citrix Client for Mac OS 10.6, 10.7 and Open Safari and go to > Downloads > Most Downloaded > Citrix Receiver 2. Click Download Receiver for Mac 3. The file will begin to download to your computer 4. Click on Finder and open your Downloads folder. 5. Double click CitrixReceiverWeb.dmg 6. Click Install Citrix Receiver.pkg 7. Click Continue 8. Click Continue at the Citrix Installer Welcome Screen Page 2

3 9. Click Continue to accept the Software License Agreement 10. Click Agree to continue installing the software and then Click Install at the next screen 11. Enter in your computer s administrator account password the username and password one uses to log into one s computer. Click Install Software Page 3

4 12. Choose Close Page 4

5 Make sure Java is updated and enabled (10.6 Snow Leopard). As of 2/5/13, the latest version (for 10.6 Snow Leopard) is Java for Mac OS X 10.6 Update 12. See below for Java instructions for 10.7 and 10.8 (Lion and Mountain Lion) For Snow Leopard 10.6, Java is located in the Utilities folder Make sure the Java applet is enabled. Check off the box, Enable applet plug in. Page 5

6 Update Java for 10.7 and 10.8, Lion and Mountain Lion 1. You ll either need to install Java or update it from the Java website, 2. To install it, go to > Click on Free Java Download. The latest version as of 2/5/13 is Version 7, Update Click agree, and start free download. 4. The file will begin to download to your computer 5. Click on Finder and open your Downloads folder. 6. Double click the file, jre 7u13 macosx x64.dmg 7. Double click the icon, Java 7 Update 13.pkg 8. Install Java 7 9. Click continue, and install Page 6

7 10. Enter in your computer s administrator account password the username and password one uses to log into one s computer. Click Install Software 11. After Java is installed, click reload (command + R) or quit (command + Q) to enable Java in your browser. Page 7

8 Login Procedure Open Safari and make sure Pop Up Blockers are off: For Snow Leopard 10.6: Go to Safari Menu > Uncheck "Block Pop Up Windows" For Lion and Mountain Lion, Go to the Safari Menu > Preferences > Security Make sure Block pop up windows is unchecked. Make sure other boxes are checked. 1. Go to 2. Use your IN Domain Active Directory user account Username: FirstName<space>LastName Password: Your IN Domain Active Directory Password 3. Click the Sign In button Page 8

9 4. On the next page, press the button on your white Entrust Token. Enter the token number displayed on your token and then click Sign In 5. For Java on 10.8 and 10.7, you might see this window. Check Always trust content, then Run 6. You might see the HostChecker Setup Control Warning window. Choose Always. HostChecker will download and launch the application. 7. Please wait, the next step might take a few minutes. Page 9

10 8. You may be prompted to enter in your operating system password to allow java to make changes. Enter in your computer s username and password 9. Depending on which version of Java, you may see this window 10. Click on Citrix Web Portal 11. Another window will open and you ll see the SFDPH Web Application Portal! Page 10

11 Troubleshooting If you are unable to login, please review the information below for known problems and resolutions. Problem/Message Nothing happens after clicking on Sign In. Or, inactive plug in (see picture below) Solution Check to see if Java is installed or needs updating. Check Java preferences. In the Finder go to Go > Utilities > Java Preferences.app. Check box to "Enable applet plug in and Web Start applications" Stuck on Host Checker or nothing happens after signing in with token code Also see document, WebConnect Troubleshooting for Macs pdf for instructions with pictures Make sure pop up blocker is turned off. Uncheck "Block Pop Up Windows" Refer to Host Checker Troubleshooting document. You ll need to enable the Java plugin. You may receive this window: "Java requires that you type your password." You may receive this window: "An applet from "webconnect.sfdph.org" is requesting access to your computer." You may receive this error: You are not allowed to log in. You are not authorized Enter your computer account administrator username and password. Check off the box, "Allow all applets from "webconnect.sfdph.org" with this signature" and choose Allow. Check to see if Citrix is installed. Security group permissions need to be modified. Please contact the Service Desk at Page 11

12 If you get to this page, you need to make sure you re adding /myucsf at the end of the URL. The correct URL is Edit your Safari bookmark to reflect the proper website Verify that you have one of the approved Anti virus packages installed and that you have updated the virus pattern files within the past 15 days. Page 12

Remote Access End User Reference Guide for SHC Portal Access

Remote Access End User Reference Guide for SHC Portal Access Remote Access End User Reference Guide for SHC Portal Access Version 2.0 6/7/2012 This remote access end user reference guide provides an overview of how to install Citrix receiver, which is a required

More information

Install and End User Reference Guide for Direct Access to Citrix Applications

Install and End User Reference Guide for Direct Access to Citrix Applications Install and End User Reference Guide for Direct Access to Citrix Applications Version 1.0 7/26/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a

More information

Remote Access Services Apple Macintosh - Installation Guide

Remote Access Services Apple Macintosh - Installation Guide Remote Access Services Apple Macintosh - Installation Guide Version. February, 05 P age Contents GETTING STARTED... JAVA VERIFICATION, INSTALLATION, AND CONFIGURATION... Checking Mac OS version... Java

More information

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client Version 1.1 1/15/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a required

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

Portal Instructions for Mac

Portal Instructions for Mac Portal Instructions for Mac Table of Contents Introduction... 1 Preparing Safari... 2 Advanced Access Instructions... 3 Installing Java... 3 Setting the Default Browser... 3 Installing the Browser Plug-in...

More information

Verizon Internet Security Suite Powered by McAfee. Installation Guide for Business Users (Mac)

Verizon Internet Security Suite Powered by McAfee. Installation Guide for Business Users (Mac) Verizon Internet Security Suite Powered by McAfee Installation Guide for Business Users (Mac) ii Contents Introduction 3 System requirements 5 Installing Verizon Internet Security Suite 7 Signing in to

More information

Citrix for Mac Installation

Citrix for Mac Installation While some MCPS applications run on Macintosh computers, other applications do not function properly. One method to get these applications (such as Outlook and Special Education s O/SS) is to add a mini-program

More information

Accessing Restricted University Online Resources Using Network Connect. on the Secure Remote Access Service

Accessing Restricted University Online Resources Using Network Connect. on the Secure Remote Access Service Technology Help Desk 412 624-HELP [4357] http://technology.pitt.edu Accessing Restricted University Online Resources Using Network Connect Table of Contents Overview... 1 Connecting to the Secure Remote

More information

DPH TOKEN SELF SERVICE SITE INSTRUCTIONS:

DPH TOKEN SELF SERVICE SITE INSTRUCTIONS: DPH TOKEN SELF SERVICE SITE INSTRUCTIONS: The purpose of this document is to provide users with assistance on resolving connection issues with Department of Public Health (DPH) Entrust tokens. These instructions

More information

Student Getting Started Guide

Student Getting Started Guide with with Student Getting Started Guide TABLE OF CONTENTS Table of Contents FIRST STEPS TO ENSURE SUCCESS... 3 Ensure System Requirements are met on Your Computer... 3 Find Out Which Operating System Is

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

Overview 1. Minimum Requirements for Physician Remote Access - Clinical

Overview 1. Minimum Requirements for Physician Remote Access - Clinical Table of Contents Overview 1 Minimum Requirements for Physician Remote Access - Basic Minimum Requirements for Physician Remote Access - Clinical 1 1 Launching Physician Basic Remote Access 2 Using Basic

More information

WMC Cerner Millennium Application Portal User guide

WMC Cerner Millennium Application Portal User guide WMC Cerner Millennium Application Portal User guide Table of Contents 1. Introduction 2. Minimum System Requirements 3. Key Points 4. Citrix Receiver Installation 5. Cerner Millennium Application Portal

More information

VPN Web Portal Usage Guide

VPN Web Portal Usage Guide VPN Web Portal Usage Guide Table of Contents WHAT IS VPN WEB CLIENT 4 SUPPORTED WEB BROWSERS 4 LOGGING INTO VPN WEB CLIENT 5 ESTABLISHING A VPN CONNECTION 6 KNOWN ISSUES WITH MAC COMPUTERS 6 ACCESS INTRANET

More information

Mac Installation and User Guide

Mac Installation and User Guide Remote Access Portal RAP Service Mac Installation and User Guide Contents Introduction... 3 Technical Requirements... 4 Installing RAP with Blackshield (2 Factor)... 7 Troubleshooting... 12 Support...

More information

SuperOffice AS. CRM Online. Installing the Citrix Online Web plug-in

SuperOffice AS. CRM Online. Installing the Citrix Online Web plug-in SuperOffice AS CRM Online Installing the Citrix Online Web plug-in Index Introduction... 3 Prerequisites... 3 Considerations... 3 FOR WINDOWS USERS:... 4 Download the installation package... 4 Installing

More information

VALKEE BRIGHT LIGHT HEADSET

VALKEE BRIGHT LIGHT HEADSET VALKEE BRIGHT LIGHT HEADSET MY VALKEE SOFTWARE INSTALLATION AND TROUBLESHOOTING GUIDE Valkee Oy Rev. 1.1 CONTENTS INSTALLATION GUIDE FOR MY VALKEE SOFTWARE... 2 APPLE MAC REQUIREMENTS... 2 MICROSOFT WINDOWS

More information

REVISION HISTORY. Date Version Description Author 02 November 2009 1.0 Document creation Chris Myers

REVISION HISTORY. Date Version Description Author 02 November 2009 1.0 Document creation Chris Myers Australian Synchrotron Remote Access User Help Manual Version 1.0 REVISION HISTORY Date Version Description Author 02 November 2009 1.0 Document creation Chris Myers Purpose of Remote Access... 2 Getting

More information

REMOTE ACCESS USER GUIDE

REMOTE ACCESS USER GUIDE REMOTE ACCESS USER GUIDE Document Released by the IT Department [21/11/2013] Content Summary 1. Remote Access User Guide Cover Page 2. Content Summary 3. Website/Portal Accessing 4. Method of Accessing

More information

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information

How To Sync Google Drive On A Mac Computer With A Gmail Account On A Gcd (For A Student) On A Pc Or Mac Or Mac (For An Older Person) On An Ipad Or Ipad (For Older People) On

How To Sync Google Drive On A Mac Computer With A Gmail Account On A Gcd (For A Student) On A Pc Or Mac Or Mac (For An Older Person) On An Ipad Or Ipad (For Older People) On Installation and Setup of Google Drive for Students on Mac OS X Purpose: This guide will lead you through the Google Drive Installation and Configuration. Pre-requisites: 1) ODU Student Gmail account 2)

More information

How to Set Up SSL VPN for Off Campus Access to UC eresources

How to Set Up SSL VPN for Off Campus Access to UC eresources How to Set Up SSL VPN for Off Campus Access to UC eresources Contents How to Set Up SSL VPN for Off Campus Access to UC eresources... 1 Off Campus Access via SSL VPN... 2 SSL VPN (Secure Sockets Layer

More information

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop.

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop. Overview of Help & Tips The new System allows authorized users to log in and access the Firm s network through either Citrix or VPN (also known as Stonegate IPSec VPN). This system incorporates additional

More information

FAQ: troubleshooting Java for Saba Web Access

FAQ: troubleshooting Java for Saba Web Access FAQ: troubleshooting Java for Saba Web Access Published: 06/11/2013 Introduction 2 TOC 3 Contents What are the Java requirements for using Saba Meeting?...4 How do I check if I have a supported version

More information

WMC Cerner Millennium Application Portal User guide

WMC Cerner Millennium Application Portal User guide WMC Cerner Millennium Application Portal User guide Table of Contents 1. Introduction 2. Minimum System Requirements 3. Key Points 4. Citrix Receiver Installation 5. Cerner Millennium Application Portal

More information

Citrix Mac OS X Guide

Citrix Mac OS X Guide Citrix Mac OS X Guide Rev 6 1/24/2013 2 TABLE OF CONTENTS Section 1 Section 1.1 Safari Browser... 3-5 Section 1.2 Manually Install Java... 6 Section 1.3 Configure Java... 6-7 Section 1.4 Enable Java...

More information

BT Lancashire Services

BT Lancashire Services In confidence BT Lancashire Services Remote Access to Corporate Desktop (RACD) Getting Started Guide Working in partnership Confidentiality Statement BT Lancashire Services Certain information given to

More information

How do I use Citrix Staff Remote Desktop

How do I use Citrix Staff Remote Desktop How do I use Citrix Staff Remote Desktop September 2014 Initial Log On In order to login into the new Citrix system, you need to go to the following web address. https://remotets.tees.ac.uk/ Be sure to

More information

Citrix : Remediation - MAC

Citrix : Remediation - MAC Citrix : Remediation - MAC Key Points: 1. 2. 3. 4. 5. 6. 7. Understanding End Point Scan Analysis Supported anti-virus and firewall products Configuring AVAST/SOPHOS and the Mac OS X Firewall Installing

More information

Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014

Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014 Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before You Begin... 3 System Requirements... 3

More information

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet System Requirements These are the minimum requirements necessary to ensure the proper operation of Centegra Health System s Access.Centegra.Com. Administrative level access to the PC or other device used

More information

Accessing Citrix on a MAC using OS X (Mountain Lion and Newer)

Accessing Citrix on a MAC using OS X (Mountain Lion and Newer) These instructions are specifically designed for OS X Mountain Lion and Mavericks. Earlier versions of the OS will require a different installation. These instructions assume that there are no Java, Citrix

More information

Carroll Hospital Center

Carroll Hospital Center Carroll Hospital Center Citrix Remote Access What is Citrix? Citrix is a technology that allows you to securely access a published application remotely from any device. Carroll Hospital Center uses this

More information

http://vpn.madeleyacademy.com

http://vpn.madeleyacademy.com Madeley Academy Remote Access http://vpn.madeleyacademy.com Members of Staff and Sixth form students are able to log into the shared and their user areas from home. System requirements Antivirus Trusted

More information

Installing Citrix for Mac

Installing Citrix for Mac Installing Citrix for Mac 1) Go to: http://receiver.citrix.com. 2) Click on Download Receiver. 3) On the bottom left hand corner of your computer screen, the Citrix Download should appear. Click on that

More information

Junos Pulse VPN Client Installation

Junos Pulse VPN Client Installation Junos Pulse VPN Client Installation Windows 7 Installation p 2-6 Windows 8.1 Installation p 7-11 Macintosh version 10.6 and greater p 12-17 *This vpn appliance is to replace the Legacy SP vpn client Cisco

More information

Installing the Cisco AnyConnect YSU VPN Client Mac OS X 10.6 or later

Installing the Cisco AnyConnect YSU VPN Client Mac OS X 10.6 or later Installing the Cisco AnyConnect YSU VPN Client Mac OS X 10.6 or later Required Items: Mac OS X 10.6 or later, Intel Mac, YSU directory account, Mac OS X account with administrator privileges This guide

More information

Remote Access. Remote Access Start-up Guide. Non Cheshire East Council PC s/laptops. Page 0

Remote Access. Remote Access Start-up Guide. Non Cheshire East Council PC s/laptops. Page 0 Remote Access Remote Access Start-up Guide Non Cheshire East Council PC s/laptops Page 0 Page 1 1. Getting Started NGD provides easy access to all your Cheshire East documents and applications whilst not

More information

Verizon Internet Security Suite Multi-Device Powered by McAfee. Installation Guide for Multi Devices for Residential Users

Verizon Internet Security Suite Multi-Device Powered by McAfee. Installation Guide for Multi Devices for Residential Users Verizon Internet Security Suite Multi-Device Powered by McAfee Installation Guide for Multi Devices for Residential Users Contents Introduction 3 System requirements 4 Installing Verizon Internet Security

More information

Instructions for installing Citrix Receiver

Instructions for installing Citrix Receiver Instructions for installing Citrix Receiver Remote Access End User Reference Guide for Access to SJLinked Version 1.0 4/21/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before

More information

How to Install the Cisco AnyConnect VPN Client. Installing Cisco AnyConnect VPN Client on Windows with the Chrome Browser (Recommended)

How to Install the Cisco AnyConnect VPN Client. Installing Cisco AnyConnect VPN Client on Windows with the Chrome Browser (Recommended) How to Install the Cisco AnyConnect VPN Client Instructions for Windows (Chrome Browser - Recommended) Instructions for Windows (Internet Explorer with Java) Instructions for Mac OS (Chrome Browser) Installing

More information

Citrix Receiver 11.8 for Macintosh OS X

Citrix Receiver 11.8 for Macintosh OS X 1. Document Control Record Document title Document Owner Citrix Receiver 11.8 for Macintosh OS X Rayna McKinley 2. Issue and Amendment Record Issue Date Revised by Comments 1 8/15/2013 Rayna McKinley Original

More information

Adobe Reader Settings

Adobe Reader Settings Adobe Reader Settings Table of Contents Adobe 9 and X (10) Reader Settings...2 For Adobe Reader X (10)... 5 Adobe Reader XI (11)...7 Internet Explorer 8 and 9... 8 Google Chrome... 9 Mozilla Firefox...

More information

SSL VPN Service. To get started using the NASA IV&V/WVU SSL VPN service, you must verify that you meet all required criteria specified here:

SSL VPN Service. To get started using the NASA IV&V/WVU SSL VPN service, you must verify that you meet all required criteria specified here: SSL VPN Service Note: This guide was written using Windows 7 with Internet Explorer 8. The same principles and techniques are applicable to new versions of Internet Explorer as well as Firefox. Any significant

More information

PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements

PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements Copyright 2014 4/11/2014 Table of Contents Introduction... 1

More information

Instructions for Accessing the Hodges University Virtual Lab

Instructions for Accessing the Hodges University Virtual Lab Instructions for Accessing the Hodges University Virtual Lab Table of Contents Adding the VLAB as a Trusted Site... 3 Accessing the VLAB using Windows 8... 5 Using Internet Explorer and Windows 8 to Access

More information

This document also includes steps on how to login into HUDMobile with a grid card and launch published applications.

This document also includes steps on how to login into HUDMobile with a grid card and launch published applications. Office of the Chief Information Officer Information Technology Division COMPUTER SELF-HELP DESK - TRAINING TIPS AND TRICKS HUDMOBILE ON HOME MACS This document is a step-by-step instruction to check or

More information

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

1. Accessing the LONZA network from a private PC or Internet Café

1. Accessing the LONZA network from a private PC or Internet Café Using SSL VPN from non Lonza PCs 1. Accessing the LONZA network from a private PC or Internet Café To work at home with your private PC or from an Internet Café, you can use your browser to connect to

More information

How to use Mints@Home

How to use Mints@Home How to use Mints@Home Citrix Remote Access gives Mints users the ability to access University Of Cambridge and MINTS resources from any computer, anywhere in the world,. The service requires a high-speed

More information

Baltimore County Public Schools Department of Information Technology Network Support Services System Engineering Document

Baltimore County Public Schools Department of Information Technology Network Support Services System Engineering Document Contents Access Windows... 1 Access Macintosh... 6 Access iphone/ipad... 12 Junos Pulse Installation for Android & Others... 15 Additional/Important Information... 16 Access Windows (return to top) The

More information

These instructions will allow you to configure your computer to install necessary software to access mystanwell.com.

These instructions will allow you to configure your computer to install necessary software to access mystanwell.com. HOW TO: ACCESS MYSTANWELL.COM USING WINDOWS WITH MOZILLA FIREFOX What is mystanwell.com? The remote access web site called mystanwell.com allows staff to access Stanwell applications via the Internet using

More information

Using the Remote Desktop Portal

Using the Remote Desktop Portal Using the Remote Desktop Portal The Remote Desktop Portal The ICT Services team have implemented new software to provide staff greater access to College resources when away from the College. The new software

More information

Basic Citrix Manual. Apple Computers and Laptops. Version 1.3. Created by Joshua Lindemann

Basic Citrix Manual. Apple Computers and Laptops. Version 1.3. Created by Joshua Lindemann Basic Citrix Manual Version 1.3 Created by Joshua Lindemann Table of Contents Technology Services Help Desk... 3 Background... 4 Citrix Virtual Environment... 4 Wireless Access... 4 Security... 4 Configuring

More information

Accessing SSL VPN with Mac OS X

Accessing SSL VPN with Mac OS X Accessing SSL VPN with Mac OS X Requirements -Safari Web Browser -Network Connect link -Windows Remote Desktop for Mac -IP address and login information of PC on Mount Auburn s network -ITS username and

More information

UMMS SSL VPN Instructions

UMMS SSL VPN Instructions UMMS SSL VPN Instructions The document contains the following sections: 1. Introduction 2. Prerequisites 3. Supported software platforms 4. Browser configuration 5. Logon to the UMMS SSL VPN 6. Launching

More information

2013 ACT Special Study Learn to Administer the ACT Aspire Online Test

2013 ACT Special Study Learn to Administer the ACT Aspire Online Test 2013 ACT Special Study Learn to Administer the ACT Aspire Online Test Page 1 of 16 Learn to Administer the ACT Aspire Online Test If you are a Test Supervisor, you will be able to do everything listed

More information

Montefiore Portal Quick Reference Guide

Montefiore Portal Quick Reference Guide Montefiore Portal Quick Reference Guide Montefiore s remote portal allows users to securely access Windows applications, file shares, internal web applications, and more. To use the Portal, you must already

More information

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix Subject: Citrix Remote Access using PhoneFactor Authentication ATTENTION: End users should take note that Main Line Health has not verified within a Citrix environment the image quality of clinical cal

More information

ACCESSING CERNER ON A MAC (October 1, 2012)

ACCESSING CERNER ON A MAC (October 1, 2012) ACCESSING CERNER ON A MAC (October 1, 2012) For any questions regarding these instructions, or for assistance with accessing Cerner from a Mac, iphone or ipad please contact Dr. Behra at jbehra@ematucson.com.

More information

Accessing vlabs using the VMware Horizon View Client for OSX

Accessing vlabs using the VMware Horizon View Client for OSX Accessing vlabs using the VMware Horizon View Client for OSX This document will demonstrate how to download, install, and connect to a virtual lab desktop from a personal Mac OSX computer using the VMware

More information

Minimum Computer System Requirements

Minimum Computer System Requirements Minimum Computer System Requirements http://ualr.edu/blackboard/welcome/system- requirements/ The following minimum hardware and software requirements are necessary in order to access an online class through

More information

PARCC Technology Troubleshooting FAQs, Version 1.0

PARCC Technology Troubleshooting FAQs, Version 1.0 PARCC Technology Troubleshooting FAQs, Version 1.0 Released 3/6/14 This document contains Frequently Asked Questions to help districts and schools troubleshoot issues regarding technology set up for the

More information

Preparing your MAC Computer to access QuickBooks Hosted with the Citrix Receiver or Online Plugin

Preparing your MAC Computer to access QuickBooks Hosted with the Citrix Receiver or Online Plugin Please Note: While we try to provide you with the solution you need, we can t promise that the information set out below is totally error free or will necessarily resolve any problem you may have. Preparing

More information

How to File the FBAR Electronically. The following steps describe the process of filing an FBAR electronically with our system.

How to File the FBAR Electronically. The following steps describe the process of filing an FBAR electronically with our system. Prerequisite How to File the FBAR Electronically The following steps describe the process of filing an FBAR electronically with our system. Our site requires use of the free Adobe Reader product to properly

More information

Citrix Remote Access Work Instructions

Citrix Remote Access Work Instructions Work Instructions Version 1.0 15 January 2010 InTACT Shared Services Centre ACT Department of Treasury Quality Management System Service Management Tools Contents Introduction... 3 Purpose... 3 Scope...

More information

Section 1.0 Getting Started with the Vālant EMR. Contents

Section 1.0 Getting Started with the Vālant EMR. Contents Section 1.0 Getting Started with the Vālant EMR Contents Getting Started with the Valant EMR application:... 2 Hardware Requirements for the Vālant EMR:... 3 Software Requirements for the Vālant EMR:...

More information

Using the Remote Desktop Portal

Using the Remote Desktop Portal Using the Remote Desktop Portal The Remote Desktop Portal The ICT Services team have implemented new software to provide staff greater access to College resources when away from the College. The new software

More information

of Delaware, Inc. a subsidiary of Universal Health Services UHS FUSION CERNER MILLENNIUM APPLICATION PORTAL USER GUIDE

of Delaware, Inc. a subsidiary of Universal Health Services UHS FUSION CERNER MILLENNIUM APPLICATION PORTAL USER GUIDE of Delaware, Inc. a subsidiary of Universal Health Services UHS FUSION CERNER MILLENNIUM APPLICATION PORTAL USER GUIDE TABLE OF CONTENTS 1. Introduction 3 2. Minimum System Requirements 3 3. Key Points

More information

mystanwell.com Installing Citrix Client Software Information and Business Systems

mystanwell.com Installing Citrix Client Software Information and Business Systems mystanwell.com Installing Citrix Client Software Information and Business Systems Doc No: 020/12 Revision No: Revision Date: Page: 1 of 16 Contents Overview... 3 1. Microsoft Internet Explorer... 3 2.

More information

Protection Service for Business

Protection Service for Business Protection Service for Business Getting Started Guide for Mac Computers System requirements System requirements Supported platforms For all supported OS X versions. Workstation (Mac) Processor: Memory:

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2013 Akin Gump Strauss Hauer & Feld LLP Checkpoint VPN (Firm

More information

Microsoft Windows Installation and Troubleshooting Guide

Microsoft Windows Installation and Troubleshooting Guide Remote Access Services Microsoft Windows - Installation and Troubleshooting Guide Version 2.1 February 19, 2013 1 P age TABLE OF CONTENTS 1 MICROSOFT WINDOWS XP INSTALLATION PROCEDURES... 3 2 MICROSOFT

More information

Accessing TP SSL VPN

Accessing TP SSL VPN Accessing TP SSL VPN This guide describes the steps to install, connect and disconnect the SSL VPN for remote access to TP intranet systems using personal notebooks. A. Installing the SSL VPN client Junos

More information

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

This document shows new Citrix users how to set up and log in to their Citrix account.

This document shows new Citrix users how to set up and log in to their Citrix account. Citrix Set up Set up and Log in to Citrix Objective: This document shows new Citrix users how to set up and log in to their Citrix account. Procedure This document shows you how to set up and log in to

More information

Dartmouth College Technical Support Document for Kronos PC version

Dartmouth College Technical Support Document for Kronos PC version Dartmouth College Technical Support Document for Kronos PC version Contents How to Save the Kronos URL as a Favorite or Bookmark... 2 Internet Explorer... 2 Firefox... 4 Possible Problems When Logging

More information

What is Aconex Local Copy? Controlling Access to a Datastore Hardware Requirements Software Requirements Installing Aconex Local Copy Troubleshooting

What is Aconex Local Copy? Controlling Access to a Datastore Hardware Requirements Software Requirements Installing Aconex Local Copy Troubleshooting Version 1.6 1 1 1 2 2 8 8 9 9 9 What is Aconex Local Copy? Controlling Access to a Datastore Hardware Requirements Software Requirements Installing Aconex Local Copy Troubleshooting your Installation Managing

More information

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE Learning Management System (LMS) Quick Tips Contents Process Overview... 2 Sign into the LMS... 3 Troubleshooting... 5 Required Software... 5 Mobile devices are not supported... 5 Using the Check System

More information

Citrix Desktop for Home Computers Apple ios Instructions

Citrix Desktop for Home Computers Apple ios Instructions Citrix Desktop for Home Computers Apple ios Instructions You can use Citrix to create and access a virtual work desktop from your home computer. Step 1 Uninstall: To install the newest version of Citrix

More information

How to use SURA in three simple steps:

How to use SURA in three simple steps: How to use SURA in three simple steps: Most of SURA s functionality can be accessed through these three steps. 1) Download SURA to your computer Go to the SU Downloads page to obtain the SURA utility.

More information

Sale Grammar School Remote Desktop Services User Instructions

Sale Grammar School Remote Desktop Services User Instructions Sale Grammar School Remote Desktop Services User Instructions Sale Grammar School Remote Desktop Services allows Staff and Students access to a virtual school computer while connected to the internet at

More information

1. Right click using your mouse on the desktop and select New Shortcut.

1. Right click using your mouse on the desktop and select New Shortcut. offers 3 login page styles: Standard Login, List Login or Quick Time Punch. Each login page can be saved as a shortcut to your desktop or as a bookmark for easy fast login access. For quicker access to

More information

VMware Horizon FLEX User Guide

VMware Horizon FLEX User Guide Horizon FLEX 1.1 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this

More information

VPN AND CITRIX INSTALLATION GUIDE

VPN AND CITRIX INSTALLATION GUIDE Information Technology VPN AND CITRIX INSTALLATION GUIDE Overview of the CISCO SSL VPN Portal TMCC's Cisco SSL Virtual Private Network (VPN) portal was designed to give TMCC employees secure access to

More information

PC Requirements and Technical Help. Q1. How do I clear the browser s cache?

PC Requirements and Technical Help. Q1. How do I clear the browser s cache? Q1. How do I clear the browser s cache? A1. Clear your browser's cache, and close all other applications that are running in your PC to free up memory space. For instructions on clearing cache (temporary

More information

Download and Install the Citrix Receiver for Mac/Linux

Download and Install the Citrix Receiver for Mac/Linux Download and Install the Citrix Receiver for Mac/Linux NOTE: WOW can only be used with Internet Explorer for Windows. To accommodate WOW customers using Mac or Linux computers, a Citrix solution was developed

More information

Installing the Citrix Online Plug-In

Installing the Citrix Online Plug-In Installing the Citrix Online Plug-In If you are a first-time user accessing NeoSystems Citrix environment, you are required to install a small program on your computer. This program will enable you to

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

Basic Citrix Manual. Windows Computers and Laptops. Version 1.3. Created by Joshua Lindemann

Basic Citrix Manual. Windows Computers and Laptops. Version 1.3. Created by Joshua Lindemann Basic Citrix Manual Version 1.3 Created by Joshua Lindemann Table of Contents Technology Services Help Desk... 3 Background... 4 Citrix Virtual Environment... 4 Wireless Access... 4 Security... 4 Configuring

More information

Using VPN. DJJ Staff

Using VPN. DJJ Staff Using VPN DJJ Staff Internet Explorer (32 bit) Enter https://vpn.djj.state.fl.us in the address bar You will need to use IE 32bit. 64 bit machines have the IE 64 bit option as well. To check this setting

More information

Virtual Workplace Personal Device Client Installation Instructions

Virtual Workplace Personal Device Client Installation Instructions Virtual Workplace Personal Device Client Installation Instructions 1 Table of Contents About this Installation Guide... 2 Client Overview... 2 VMware Horizon View Clients... 2 UniPrint Clients... 3 Client

More information

Student Desktop@ Home

Student Desktop@ Home Student Desktop@ Home Full Off Campus Access to your Programs and Files Full Access to the University from Home You can access the University from any computer with an internet connection. This system

More information

Remote Working from a Mac computer

Remote Working from a Mac computer Remote Working from a Mac computer Prepared by: Bonnie Cheng Version: 1.0 26 th June 2014 Table of Contents Introduction...3 Installing the Citrix Client...3 Working Remotely Via Citrix...5 Printing from

More information

Accessing the SUNYIT wireless network for the first time

Accessing the SUNYIT wireless network for the first time Accessing the SUNYIT wireless network for the first time Right click on your wireless network connection icon and select the View Available Wireless Networks option You may see several networks within

More information

MRU Secure Remote Access Service (SRAS) External User Guide

MRU Secure Remote Access Service (SRAS) External User Guide MRU Secure Remote Access Service (SRAS) External User Guide The MRU Secure Remote Access Service (SRAS) allows MRU approved vendors and external clients, restricted remote access to internal computing

More information

my.airproducts.com Windows Vista Client Configuration

my.airproducts.com Windows Vista Client Configuration my.airproducts.com Windows Vista Client Configuration To successfully connect to the Air Products my.airproducts.com website, the client computer needs to have the following three pieces of software installed

More information