Professional Facilities Management Services For The Education Sector

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1 Professional Facilities Management Services For The Education Sector Cleaning - Window Cleaning - Grounds Maintenance - Building Maintenance Project Management - Facilities Management

2 I would like to congratulate the grounds maintenance team who have worked extremely hard at our school during this year. They are always polite, courteous and helpful. Meadowside Primary School

3 Who We Are Groundlevel Limited was established in Having started out in landscaping and grounds maintenance, we have expanded our scope to become a complete facilities management company, providing services to many commercial, educational, business and property management sectors throughout the North West of England and the Midlands. Our mobile teams operate in Cheshire, South Lancashire, Greater Manchester, Merseyside, and even further afield. We provide both a scheduled inspection and maintenance service, emergency response, and also management services for construction and special projects. Groundlevel supplies cleaning services, including interior and exterior window cleaning, landscaping and grounds maintenance, internal and external building maintenance, including electrical and plumbing services. Over the last decade we have diligently and professionally expanded to provide our clients with a single contact point for all their requirements. We aim to give all our clients an individually tailored and cost effective service that will meet all their building management needs. St Wilfrids School Project Thelwall Infant School Project Appleton Thorn School Project

4 Services For Schools Groundlevel Ltd offers complete school premises and facilities management solutions. These range from school site management, to ad-hoc painting and decorating, to soft and hard service solutions and relief caretaking. Our service is tailor made to suit the needs of the individual organisation. We offer a high quality facilities management provision for schools which is value for money without compromising on the service we deliver. We understand the complexities, challenges, and the need for flexibility in order to ensure the site is fully fit for purpose. This includes working with you to provide a site which is safe, secure, aesthetically pleasing, health and safety compliant, organised, easily accessible and well maintained. We believe that the effective delivery of support services can enhance the learning environment and make pupils, teaching staff, parents, visitors and community users feel valued, enhancing the educational experience. Evidencing this is our rapid growth in this area where we are currently supporting approximately 40 schools in the North West region, having expanded our business through reputation and recommendation; many of which can be seen on our website at Our facilities management services ensure that school premises, from older estate through to brand new, state of the art premises, are maintained to the highest standards and cleanliness, safety and appearance. They include:- Cleaning, waste management and pest control Window cleaning Grounds maintenance Caretaking services Painting and Decorating Cyclical maintenance (5 and 10 year plans) Internal planting provision and maintenance Building and asset management services Helpdesk and back office support Building maintenance and management Health and Safety and compliance management Project management and refurbishment projects

5 Total Property Management Groundlevel Total Property Management offers a single level of service to all educational sector clients encompassing the management of the following specialist service contracts:- Boiler and heating maintenance Legionella risk assessment water testing as appropriate Gas soundness testing PAT and fixed electrical testing Fire alarm maintenance and servicing Security alarm maintenance, monitoring and servicing CCTV maintenance Intruder access control maintenance Gym equipment maintenance Fume cupboard and pottery kiln maintenance Lightning conductor inspection and testing Fire fighting equipment maintenance Asbestos risk assessment and surveys Lifting equipment maintenance and servicing Door and roller shutter maintenance Kitchen facilities maintenance TMV servicing Extractor fan maintenance HVAC servicing and maintenance All of the above carry statutory compliance obligations and so Groundlevel are able to manage the risk on your behalf, ensuring that your services meet with the latest legislative requirements. At Groundlevel, our aim is to provide you with true flexibility and value for money, therefore you are under no obligation to purchase all of the above services as a complete package. We can tailor the services to suit your requirements and you may therefore select which services you would like to purchase, empowering you to build a package unique and specific to your requirements. Unable to see the service that you require listed above? Don t worry, the list is in no way exhaustive of our capabilities and we are continually expanding our scope to meet client demand. We therefore invite you to enquire about anything that you desire in order to make the package a perfect fit for your school.

6 I would like to thank you and your staff for all the hard work you have put into improving our schools environment over the last year. Mr C Metcalfe, Headteacher, St Margarets Primary School

7 Cleaning Services Key Services Explained Our cleaning team is made up of individuals who are not only committed to providing the highest level of service, but also have a genuine focus on customer care with a large number of the team having recently completed NVQ training in customer services. Our cleaning experience is wide spanning evolving from a range of backgrounds and professional experiences, and we are able to undertake all of your cleaning and hygiene requirements to a first class standard using modern equipment. Our services help you to provide a safe, clean and hygienic educational facility with a schedule tailored to meet your needs and budget. Window Cleaning Services Professional in their approach and committed to customer care, the team is able to deliver planned window cleaning regimes at client specific frequencies, and also has the capacity to undertake additional one-off works to include jet washing, fascia cleaning and similar tasks. Utilising the latest equipment including water fed poles and reach & wash systems, the team is health and safety conscious as well as focused on providing a first class, value for money service. Grounds Maintenance Services Groundlevel was conceived from the managing director s passion for the landscaping industry, and his dedication to this profession remains evident today in the substantial growth of this area of the business. We mobilise our grounds operatives in small teams each headed up by a charge-hand to lead the teams to deliver service excellence, creating tidy and well manicured environments. We offer both planned and reactive solutions to all of your grounds maintenance needs; this can include sports pitch renovation and line marking as required to support annual sports days and other events. Building Services Our projects and reactive team employs a number of specialist trades-people, qualified in areas such as plastering, plumbing, brick-laying, roofing, decorating and more. The reactive department is a busy and fast-paced environment, adept at handling changing priorities dictated by our clients needs. Flexible and responsive, we seek to deliver a reactive service that minimises any disruption to you or your premises. The projects department is where we manage all planned maintenance, refurbishment and reinstatement works. Liaising closely with our clients and supported by surveyors and facilities management specialists, the team will create a bespoke schedule of works to accommodate all of your requirements, expectations, financial and time constraints, to deliver an on-time and high quality solution.

8 Groundlevel Safeguarding of Children Policy Groundlevel Limited is determined to ensure that all necessary steps are taken to protect from harm, children and young people. This policy establishes the company s position, role and responsibilities and clarifies what is expected from everybody involved within the company. It very clearly highlights the importance placed by Groundlevel Limited in the protection of children and young people. This policy is written in line with Warrington Safeguarding Children Board (SWCB) Safeguarding Procedures, Groundlevel will ensure that:- The welfare of the child is paramount All children, whatever their age, culture, disability, gender, language, racial origin, religious beliefs and / or sexual identity, have the right to protection from abuse. Key Principles Groundlevel Limited will take responsibility for:- Respecting and promoting the rights, wishes and feelings of children and young people. Recruit, train and supervise all staff members to adopt best practice to safeguard and protect children and young people from abuse. Recruit all employees to adopt and abide by the appropriate codes of conduct and the Child Protection Policies and Procedures outlined within this document. Respond to any allegations appropriately. A child is defined as a person under the age of 18 (The Children Act 1989) The following checks will be carried out on people who are employed by Groundlevel Limited or subcontracted to work on behalf of Groundlevel Limited:- Satisfactory references Criminal Records Bureau checks Checks to confirm the right to work in the United Kingdom Where the appointee has lived outside the United Kingdom, further checks may be considered appropriate where obtaining a CRB disclosure alone is not sufficient to establish suitability to work with children.

9 Schools Project Work We are fortunate and proud to have such great clients within the education sector, and we seek to continually nurture and grow these relationships. Committed to providing a great place to work, learn and visit, we take great pride in the work that we undertake and are pleased to share with you some examples of our work. BEFORE AFTER

10 What YOU think of our services Your views and feedback, both negative and positive, are very important to us and we are extremely proud to have received a high volume of excellent recommendations and compliments from valued customers, more of which can be viewed on our website at Groundlevel have transformed the appearance of our school. I have never seen our school looking better. The quality of service that I have received has been first class. We are looking forward to them continuing work with us in the future. Mr Keith Greenwood, Headteacher, Broomfields Junior School Groundlevel have transformed our school grounds. They have provided a first class, professional service. I would recommend them without hesitation. Mrs A Smith, Headteacher, Culcheth Primary School Excellent Grounds Maintenance service received over a number of years, good quality and customer service. Very pleased Mr Stuart Beeley, Headteacher, Wellington High School We have worked with Groundlevel since April and have been very impressed with the service. We have always found the staff to be friendly, professional and reliable. The difference to the school grounds has been very noticable and personal and professional support from the management has been very welcoming. Mrs Cath Cooke, Headteacher, Gorse Covert Primary School

11 You provide a very thorough, reliable and cost-effective service, thank you! We will definitely be sticking with you for the foreseeable future! Mrs Helen Graham, Headteacher, Cherry Tree Primary School Groundlevel have delivered a very professional service in the last year. Our grounds look the best they have ever been and we will be renewing our service level agreement for the coming year. Mrs Davina Woods, Headteacher, Grappenhall Heys School Groundlevel has provided excellent support and service to our school. In addition to competitive building and grounds work, a bespoke caretaking service was provided during a very difficult time. They have provided a personal and professional service. Mrs Sue Hall, Headteacher, Statham Primary School The quality of service is excellent. Their friendly and supportive staff are pleasant, reliable and hardworking. Records are maintained and we are provided with Criminal Record Bureau (CRB) information. They provide a high quality, reliable and responsive service. When asked to carryout emergency work their staff were on-site the same day. Their efforts enhance our school environment. We are so pleased with their work that they will continue to provide our Grounds Maintenance Service for 2012/2013. We have no hesitation in recommending Groundlevel Limited for Grounds Maintenance work. Mr Barker, Headteacher, St Vincent s Catholic Primary School

12 Groundlevel are offering a bespoke service in grounds maintenance that meets the needs of the school. A first class, quality and value for money service is provided. Mrs J Hewson, Headteacher, Sycamore Lane Primary School

13 The benefits of outsourcing to Groundlevel Limited We do our job so you can do yours At Groundlevel we believe we can provide a bespoke, cost effective service which will alleviate the burdens on school leaders, allowing them to focus their energies in their fundamental role fulfilling the personalised learning needs of young people. We reduce risk We protect your business, your premises and your people by continually developing our range of services in line with the latest legislation and environmental requirements. All our teams are professional and CRB checked and will adhere to health and safety procedures whilst on site. We minimise disruption Groundlevel will provide a single point of contact for all building and ground related issues, no matter how large or small. We assist with cost management The service we provide has already proved to be cost effective in many schools. The average saving across all schools has been in the region of 25%. The service is completely transparent so schools are able to judge before they sign up whether or not the service is more cost effective than their existing arrangement. We are proactive as well as reactive We offer both planned maintenance regimes and reactive call-out services for all aspects of facilities management. We are able to work with you to introduce planned or cyclical maintenance regimes, and can also attend at short notice to react to urgent situations. We are a business with integrity We have successfully and diligently expanded our business based upon a positive record and reputation as a business with real integrity. At Groundlevel the client always comes first, we are extremely fortunate to have such great clients and we strive to nurture and grow our relationships with them. REGISTERED OFFICE: Groundlevel Limited 280 Knutsford Road Warrington Cheshire WA4 1AZ TELEPHONE: LOCATION: Centrally located close to Warrington town centre, we are conveniently situated close to motorway networks, with two train stations nearby, and within easy access to both Manchester and Liverpool. REGISTERED IN ENGLAND AND WALES NUMBER: FURTHER INFORMATION: For further information please contact us via to customerservices@ groundlevelservices.co.uk Please also view our website at to read more about us

14 It was a pleasure to meet with the management of Groundlevel and to see that a high profile contractor has adopted such a professional approach to H&S. May I take the opportunity to personally thank you for your cooperation, time and hospitality; also be assured that our Director will be made aware. Des Kelly, Building Services Manager

15 Groundlevel Schools Contract Management USEFUL CONTACT INFORMATION As we seek to offer a single point of contact with streamlined routes of communication, our telephone number remains the same 24/7/365 for your convenience. Contact Telephone Number: Contact Address:- customerservices@groundlevelservices.co.uk Our customer services team will be able to assist with all of your enquiries, where necessary, involving relevant managers for their specialist input. Please therefore contact customer services in the first instance on every occasion. Service delivery to our schools is managed jointly by our grounds development manager for grounds related queries, and our schools and projects coordinator for all other enquiries. These colleagues are further supported by senior managers and directors as necessary, giving you the confidence that your query will be dealt with in a prompt and efficient manner by dedicated personnel. Accreditations

16 REGISTERED OFFICE: Groundlevel Limited 280 Knutsford Road Warrington Cheshire WA4 1AZ LOCATION: Centrally located close to Warrington town centre, we are conveniently situated close to motorway networks, with two train stations nearby, and within easy access to both Manchester and Liverpool. FURTHER INFORMATION: For further information please contact us via to Please also view our website at to read more about us