Install I Repair I Maintain I Manage

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Install I Repair I Maintain I Manage"

Transcription

1 Stoneview Install I Repair I Maintain I Manage

2 Welcome To Stoneview Contents A Message from our Managing Director I m proud of my team and our performance.stoneview has continued to evolve through hard work and outstanding service levels through an uncertain economic period. During this time we ve retained existing client partners and developed new business, mainly through our market reputation. Stoneview s commitment to customer satisfaction is our priority. Working closely with our clients providing reactive and planned maintenance, refurbishments and property management. We understand the importance of customer service, the importance being prompt, efficient and professional, completing projects on time within budget and to a high standards. I m looking forward to Stoneview s future growth across a widening client base whilst continuing to offer great service at competitive rates. We are proud of our exemplary record to deliver this. Anthony Demetri Managing A.Demetri Director A message from our Managing Director Contents Who we are? What do we do? Areas we cover? How do we do it? Stoneview services Reasons to do business with us? Benefits Projects: Before & after Testimonials Accreditations Cutting edge technology & information Qualifed Engineers Health & Safety Contact us 3 -

3 Who We Are? What Do We Do? As a service organisation, we believe that it s our people who make our company what it is and we have a team of great people, with a shared mission, vision and values. Stoneview is an established and trusted Facilities Management company offering a complete range of quality planned and reactive maintenance services. Our approach is refreshingly straightforward, with honest and practical advice on all aspects of Facilities Management. All our Engineers are fully qualified on different aspects of Facilities Management, which they are directly recruited and trained by our Qualified Managing Director, so we ensure that the best service and value is delivered to all our customers. We can provide you with a core team of skilled Engineers to deal with every maintenance issue that arises from reactive maintenance to planned maintenance issues such as leaking boilers and broken appliances to complete property refurbishments. With Stoneview you can be assured that we will provide you with an exceptional personal maintenance service for residential and commercial properties. Stoneview being your first point of call with all property maintenance and management under one roof. Please visit our client testimonial page to see our satisfied customer reviews. Stoneview provides Property and Facilities Management Services in London, across different Industries such as: Retail Hospitality Public Sector Corporate Offices Leisure & Visitor Atrraction Housing Association Hotelier Healthcare Education Transport & Logistics Our Mission To make the UK a safe place to live, work and have fun. Our Strategy To complete our mission we listen to our clients requirements, provide a tailor made quality service and most importantly we offer competitive prices with great value. Our Values SERVICE / RELATIONSHIPS / TEAMWORK

4 Who We Are? Areas We Cover? We cover all London and surrounding areas: Greater London North London East London West London South London Surrey Hatfield Middlesex St Albans Luton Hertfordshire Essex Guildford

5 How Do We Do It? Stoneview has come a long way since we first started; we are continuously expanding rapidly.therefore we are now in a position to serve all company sizes. Our best asset is our people we strive to recruit and retain the best people in the Industry. We are constantly investing in staff training to ensure the quality of their work is to a high standard and to comply with current legislation. Our Relationship with our clients are like long term friendships. Some Of Our Clients Include:

6 Stoneview Services Customer Service Commercial & Domestic Cleaning Fire & Safety Gas Engineers Painting & Decorating Electrical General Maintenance Plumbing Planned Maintenance I Reactive Maintenance I Carpentry I Refurbishment I Drainage I Roofing Handyman I Waste Clearance I Windows & Doors I Renewable Energy I Heating & Hot Water I Locksmith Gardeners I Fire Safety I Pest Control I Lift Maintenance, Service & Repairs I Furniture Supplies Year 1Year Disability Adaptations I Kitchen & Bathroom Refurbishment 24/7 365 DAYS A YEAR CALLOUT & HELPDESK Exceptional customer service is a vital tool in the successful resolution of any claim. Particularly those that are not necessarily straight forward or if our clients requires that extra special assitance or attention. For this reason, all of our Customer Service team are experienced members of staff and are fully conversant in all our policies and processes. Our Customer Service team is managed at a senior level within the business due to its importance in our philosophy and structure. Stoneview believe that working closely with our clients is a key factor in achieving a successful outcome to any project. All our jobs are quality inspected by supervisors and Area Managers to allow us to continue to give our clients the quality that they deserve. For further peace of mind, our entire Customer Service process is totally transparent to our clients. In the event of any level of disatisfaction, the job is automatically passed to a dedicated member of the Customer Service team until all issues are resolved to the full satisfaction of the client

7 Reasons To Do Business With Us Benefits Established and trusted Organisation Reputation for value for money Quick response times 1 year warranty Fully qualified, highly skilled, experienced and efficient staff High Quality Service For Less 100% Honesty 24/7,365 days a year emergency service Handheld devices for job allocation Free of charge estimates Member of Gas Safe Register Member of NICEIC approved contracter We cater for Residential /Commercial Why Pay More When You Can Pay Less! You Ask - We Deliver You will be assigned to an Account Manager available for all your needs. Our bespoke CAFM system. Part of our company processes is to conduct a customer satisfaction survey on yearly basis, but most importantly we take action on your feedback. Optimised and digital reports produced by our cutting edge in house software solution to keep you updated at all times. We operate a lean business model which allow us to pass time & money savings onto our customers Integrated Services For All Facilities Management Work Is Done To The Convenience Of The Property Users And Causing Minimum Disruption Our engineers work directly for us and we make sure they have all the qualifications and necessary training. We comply with all the UK and European regulations and have all the relevant insurances in place

8 Projects: Before / After Damp wall - Lakeside Road, W12 Due to poor pointing water ingress into property causing major damp issues, set up scaffolding 3 floors up repointed the brick work, hacked off blown plaster back to brick, applied LDP to brick work the seka rendered and plastered walls, retiled kitchen and repainted.client extremely happy with quality of work. Before: Office Refurb Replastering walls, new ceilings, complete electrics and bathrooms installed in this office refurbishment. Stoneview After: Roof Leaking Roof leaking into property, erected scaffolding and carried out repairs. Before: After: Springvale Canapy Design: Springvale estate TA hall canopy 18mm ply roof, felt roof with half inch up stand round edging Canopy dimensions 2700 high from FFL to top 1600 wide 1400 depth Plastic T & G panelling to under side plastic trim panelling in white gully with 2" waste pipe down through steel with side exit through steel and pipe to be run in floor recess to drain off in car park. felt onto main building cutting felt to suit building face metal framed structure covered by panelling sides to only come down by 400 from top of roof 4x4 steel post painted gray walk way below ground Excavate 2 holes 600 x 600 x 800 deep set 4x4 steel posts in c30 mix concrete Installation and design of canapy at Springvale estate

9 Testimonials Accreditations Stoneview has a long list of satisfied customers. Below are a few testimonials from happy clients Hammersmith & Fulham Council I was very impressed with the supply and fix concertina folding division partition and the door system installation in our Tenants Hall. STONEVIEW exceeded my expectations!! Thanks to STONEVIEW for doing a great and top quality job. We really appreciated!! Hammersmith & Fulham Homes I cannot express how happy I am with the level of service and quality of work that I receive from STONEVIEW Ltd. The relationship that I have built up with both Anthony and his staff over the past year is more than I could have ever imagined from a contractor, I cannot fault it at all they are very responsive both in s and over the phone, always there when I need them and are more than happy to assist above and beyond their everyday duties. I would recommend their services to anyone in a heartbeat. Stoneview have been providing us Reactive Maintenance for our Hotel for 10 years now. Other services they provide include Fire Alarm (Installation/Repair/Maintenance), general maintenance. Stoneview also carried out the main electrical installation for the whole Hotel building 7 years ago, which included all voice and data cabling. We have been using Stoneview for over 8 years and will carry on using their services. They carry out all maintenance services for our hotel, which include: Plumbing,Electrical,Gas Repairs,Lift Maintenance, General Repairs, Redecoration. The staff are very experienced, friendly and are flexible when a job needs doing. I can highly recommend them to you and guarantee their work is of a high standard. Helen Romero - Walthamstow I am very happy with the professional approach of STONEVIEW Engineers, they done a fantastic job, left everything nice and tidy and above all they were very friendly. I would definitely use STONEVIEW for future jobs. Mrs Adams - North London I manage several flats in Buttery Mews, London. We are currently working with three FM companies. Nevertheless, I must admit that out of the three FM companies, I was very pleased and satisfied with the services provided by STONEVIEW

10 Cutting Edge Technology & Information Property Maintenance Planned maintenance tasks can be scheduled and completed where the client can monitor progress or completion of the job. Once the job has been booked and assigned to an engineer, they will be alerted automatically. Work Planner All jobs are logged and carefully assigned to our engineers for a quick responsive service. All maintenance calls are logged in Journals so we can keep our clients up to date on each unit. We also give you access to our web based platform to keep you in control at all times. Automated Alert System Alert systems are set up so we can monitor monthly and yearly checks. Company Name: REACTIVE PRIORITY 1 - EMERGENCY Date: WITHIN HOURS OUT OF HOURS JOBS JOBS JOBS EFFICIENCY JOBS JOBS JOBS EFFICIENCY RECEIVED COMPLETED ON-GOING % RECEIVED COMPLETED ON-GOING % WEEK % % WEEK % % WEEK % % WEEK % % MONTHLY TOTAL % % MAINTENANCE BREAKDOWN EMERGENCIES WITHIN 1 HOUR BURST OR LEAKING PIPES % % GAS LEAK % % SERIOUS ELECTRICAL FAULT % % SUB-TOTAL % % EMERGENCY REPAIRS WITHIN 8 HOURS REINSTATING WATER SUPPLY % % REINSTATING GAS SUPPLY % % REINSTATING ELECTRICAL SUPPLY % % NO DRINKING WATER % % MINOR WATER LEAK % % DOORS-LOCK REPLACEMENT % % TOILET BLOCKED % % SUB-TOTAL % % URGENT REPAIRS:WITHIN 48 HOURS SINK BLOCKED % % DEFECTIVE HEATING / HOT WATER % % CHECK AND REPAIR ELECTRICAL INSTALLATIONS % % REPAIR OR SECURE ROOF LEAKS % % PEST INFESTATION % % WINDOWS - GLASS - REPLACED % % APPLIANCE: COOKER - FAULTY % % APPLIANCE FRIDGE: - FAULTY % % BLOCKED DRAINS OR TOILET % % SUB-TOTAL % % MINOR REPAIRS - WITHIN 10 WORKING DAYS ENTRY PHONE REPAIRS % % MINOR EXTERNAL REPAIRS TO WINDOWS,DOORS, GLAZING,IRONMONGERY & % % ROOFS REPLACEMENT OF SANITARY FITTINGS (EXCEPT % % WC PANS) BOILER REPLACEMENT % % SWITCHES - REPAIR - REPLACE(AS LONG AS THERE % % ARE NO EXPOSED LIVE PARTS) Reporting Keep up to date with our unique reporting system so you can be updated on every aspect of your business (Weekly / Monthly / Yearly Reports). SOCKET - REPAIR- REPLACE (AS LONG AS THERE ARE NO EXPOSED LIVE PARTS) WINDOWS - FRAMES - REPLACEMENT/DRAUGHT EXCLUDERS % % % % CARPET- CLEAN - REPLACE % % CEILING - REPAIR % % DOOR BELL - FAULTY/REPLACE % % SUB-TOTAL % % MAJOR REPAIRS WITHIN 20 DAYS REPLACEMENT OF DOORS,WINDOWS & FRAMES % % MAJOR RE-PLASTERING AND REDECORATION % % EXTENSIVE ROOF REPAIRS % % DAMP - RISING % % DAMP - PENETRATING % % WINDOWS 0 FRAMES - REPLACE/DRAUGHT % % EXCLUDERS SUB-TOTAL % % OTHER GAS SAFETY REPORTS % % BOILER SERVICE % % PAT APPLIANCE TESTING % % ELECTRICAL CONDITION REPORTS % % SUB-TOTAL % % TOTAL % %

11 Qualified All staff are CRB checked Engineers Committed and experienced professionals with relevant knowledge and skills means we will deliver a quality service. Engineers are fully trained in all health and safety standards. We carry out continuous audits on our Engineers vans to ensure they have all the available tools, materials and most importantly in good working condition, which in return will save you considerable time. The FM Industry is very dynamic and is constantly changing and introducing new technology. That is why we are continuously updating the skill set of our Engineers and services. Electrical engineers to BS7671 IEE regulations. Electrical Installation and test engineers. Gas safe Registered engineers. Plumbing and heating Engineers. Multi-skilled Maintenance Engineers. Building surveyors to (RICS) standard Builders / tilers / carpenters. Fire alarm and Fire extinguisher engineers. Health and safety Officers qualified to British safety council. General handyman

12 Health & Safety At Stoneview, we value the importance of health and safety and see it as an integral part of our work, boasting a sound health and safety record, showing commitment to training and awareness. We have incorporated the expertise of outside agencies and qualified Health & Safety Officers to establish and maintain our high standards of health and safety. We ensure that all of our employees are trained to the highest standards and all of our works are carried out in strict accordance with all UK Health and Safety legislation and best practice requirements of the Construction (Design and Management) Regulations 2007, the Work at Height Regulations 2005 and all other Health and Safety Regulations

13 Contact Us Head Office Address: Tel: Out Of Hours Web: 352, Green Lanes, London, N13 5TJ Social Media Insta Stoneviewgrp Stoneview Insta stoneview_prop Stoneviewgroup Stoneview Stoneview stoneviewgroup.co.uk

Making life easier for property management agents

Making life easier for property management agents Making life easier for property management agents PROPERTY MAINTENANCE GAS PLUMBING ELECTRICS APPLIANCES GLAZING DECORATING LOCKS CARPENTRY HANDYMAN ROOFING ALARMS CCTV Taking the hassle out of property

More information

Plumbing. call now on

Plumbing. call now on call now on Plumbing Our crew of experienced plumbers cover all areas of London for repair, maintenance and installation for both domestic and commercial properties. We can take the stress out of plumbing

More information

www.denhamconstruction.co.uk

www.denhamconstruction.co.uk www.denhamconstruction.co.uk Denham Electrical & Building Services Ltd is a national company based in Essex. We offer a variety of services from design, installation, servicing and maintenance carried

More information

CALL: 08456 434322 Email us: sales@jefferyandwilkes.co.uk Visit: www.jefferyandwilkes.co.uk Saunders House, 53 The Mall, Ealing, W5 3TA

CALL: 08456 434322 Email us: sales@jefferyandwilkes.co.uk Visit: www.jefferyandwilkes.co.uk Saunders House, 53 The Mall, Ealing, W5 3TA property maintenance CALL: 08456 434322 Email us: sales@jefferyandwilkes.co.uk Visit: www.jefferyandwilkes.co.uk Saunders House, 53 The Mall, Ealing, W5 3TA Our Services Carpentry Plumbing and drainage

More information

T: (011) 955-6800 E: info@abdsolutions.co.za W: www.abdsolutions.co.za

T: (011) 955-6800 E: info@abdsolutions.co.za W: www.abdsolutions.co.za HANDYMAN PLUMBING ELECTRICAL DECORATING CARPENTRY REFURBISHMENT At ABD Solutions Maintenance we are your first choice for professional, affordable building maintenance and refurbishment services for the

More information

YOUR ENERGY IS OUR BUSINESS ELECTRICAL. www.glevumheating.co.uk Tel 01452 387066 Freephone 0800 038 1216

YOUR ENERGY IS OUR BUSINESS ELECTRICAL. www.glevumheating.co.uk Tel 01452 387066 Freephone 0800 038 1216 YOUR ENERGY IS OUR BUSINESS ELECTRICAL www.glevumheating.co.uk Tel 01452 387066 Freephone 0800 038 1216 Glevum Heating provides heating, electrical and renewable energy solutions to domestic and commercial

More information

Sports Buildings: budget costs for the Flood Relief Fund

Sports Buildings: budget costs for the Flood Relief Fund Sports Buildings: budget costs for the Flood Relief Fund The list below provides typical costs for flood insurance works, typically required by sports clubs or facilities. The list is not exhaustive but

More information

Repairs and maintenance

Repairs and maintenance Repairs and maintenance TO YOUR HOME HOUSING at the heart of the community Contents Your responsibilities Reporting a repair Other useful contacts Out-of-hours emergency service The repair process How

More information

Reactive Maintenance Service Levels

Reactive Maintenance Service Levels Estates Office Reactive Maintenance Service Levels To report maintenance requests and items for repair go to: bristol.ac.uk/estates In an emergency, always call Ext: 89898 or (0117) 928 9898 Contents Executive

More information

THE VOID LETTABLE STANDARD

THE VOID LETTABLE STANDARD THE VOID LETTABLE STANDARD North West Leicestershire District Council is responsible for allocating empty Council owned homes. The Lettable standard has been agreed in consultation with the tenants of

More information

Your new. repairs service 2011. www.linbrooks.co.uk

Your new. repairs service 2011. www.linbrooks.co.uk Your new repairs service 2011 0800 035 0003 www.linbrooks.co.uk Contents Your new repairs contractor 3 Our service standards 4 Linbrook: meet the team 6 Customer care 8 Landlord responsibilities 10 Tenant

More information

Complete Plumbing. Drainage Solutions Ltd. All aspects of Plumbing & Drainage work undertaken A PARTNER YOU CAN DEPEND ON. www.leaksanddrains.co.

Complete Plumbing. Drainage Solutions Ltd. All aspects of Plumbing & Drainage work undertaken A PARTNER YOU CAN DEPEND ON. www.leaksanddrains.co. Complete Plumbing & Drainage All aspects of Plumbing & Drainage work undertaken A PARTNER YOU CAN DEPEND ON. 0800 020 9493 www.leaksanddrains.co.uk About Us Complete Plumbing & Drainage Complete Plumbing

More information

0800 9999 200 Free estimates, no callout charge

0800 9999 200 Free estimates, no callout charge 24/7 FREEPHONE 0800 9999 200 Free estimates, no callout charge About Defluo We are one of the largest privately owned plumbing and drainage businesses in London and the South East which provides a full

More information

London Borough of Redbridge

London Borough of Redbridge London Borough of Redbridge Private Rented Sector Scheme www.redbridge.gov.uk 1 London Borough Of Redbridge Private Rented Sector (PRS) Scheme Redbridge Council is aiming to increase its work within the

More information

professional reliable economical

professional reliable economical professional reliable economical About At Think! Business Support Ltd, we offer a one-stop shop of professional property services to our clients. Property owners, letting agents and property management

More information

Repairs and looking after your home

Repairs and looking after your home A guide to Repairs and looking after your home Contents Page No. Introduction 1 Information for tenants 2 Information for homeowners 3-4 Information for onsite NHS workers 5 Information for students 5

More information

A Guide to Repairs & Maintenance

A Guide to Repairs & Maintenance A Guide to Repairs & Maintenance your local housing provider www.ssha.co.uk V 1.1 Every home in tip-top condition Keeping your home well maintained and in good repair is as important to us as it is to

More information

Delivering dedicated maintenance solutions to commercial and residential properties across London

Delivering dedicated maintenance solutions to commercial and residential properties across London Delivering dedicated maintenance solutions to commercial and residential properties across London Why Titan Maintenance? At Titan Maintenance we are your first choice for professional, affordable building

More information

Cellar/Basement Conversions

Cellar/Basement Conversions Cellar/Basement Conversions Tel 01905 700248 www.damptreat.co.uk About Us We are a small to medium sized family run company whose directors have worked together over many years having a combined experience

More information

C, D Only if fitted by Sadeh Lok. A, B, C Category dependent upon impact on residents enjoyment of their home

C, D Only if fitted by Sadeh Lok. A, B, C Category dependent upon impact on residents enjoyment of their home Repair Responsibilities A Guide for Sadeh Lok Residents Sadeh Lok is responsible for most of the repairs that may arise in and around your home, but not all. Each repair type is given a likely priority

More information

B-1 Buildings & Service Maintenance

B-1 Buildings & Service Maintenance B-1 Buildings & Service Maintenance B-1 Buildings & Service Maintenance SAFETY, HEALTH AND ENVIRONMENTAL POLICY: B-1 DATE OF ISSUE: AUGUST 1994. BUILDINGS AND SERVICES MAINTENANCE 1. Introduction It is

More information

Repair Responsibilities A Guide for Sadeh Lok Residents

Repair Responsibilities A Guide for Sadeh Lok Residents Repair Responsibilities A Guide for Sadeh Lok Residents Sadeh Lok is responsible for most of the repairs that may arise in and around your home, but not all. Each repair type is given a likely priority

More information

Repairs and maintenance

Repairs and maintenance Repairs and maintenance Customer focused, quality driven Repairs and maintenance Repairs and maintenance of your home is a joint responsibility between you as our tenant and us as your landlord. We are

More information

Repairs. If you smell gas call Transco on 0800 111 999. www.rooftopgroup.org 1

Repairs. If you smell gas call Transco on 0800 111 999. www.rooftopgroup.org 1 Repairs If you smell gas call Transco on 0800 111 999 www.rooftopgroup.org 1 This leaflet contains useful information about the repairs service for tenants, as well as both your rights, our rights and

More information

Improvements are also an investment producing a better place to live and very often increase the value of a property.

Improvements are also an investment producing a better place to live and very often increase the value of a property. MAINTENANCE AND REPAIR OF YOUR PROPERTY ADVICE FOR HOMEOWNERS For most people their house is the biggest investment they make. Timely repairs and maintenance are very important in preserving the property

More information

Our repairs and maintenance service

Our repairs and maintenance service Your repairs Being a GHA tenant gives you special rights when it comes to getting things fixed. This is called your Right to Repair. Here you ll find all you need to know about that, and much more. If

More information

How to report a repair

How to report a repair How to report a repair for repairs to your home? We are committed to making sure your home is in a good state of repair. To meet our legal responsibilities we will: Keep the exterior (eg roof, walls, doors,

More information

Sapphire COMPANY PROFILE

Sapphire COMPANY PROFILE INTERIOR DESIGN PROJECT MANAGEMENT MAIN CONTRACTORS COMPANY PROFILE Sapphire House, 18 Gladstone Road, Croydon, Surrey, CR0 2BQ Telephone:- 020 8665 6226 Fax:- 020 8664 8927 Email:- sales@sapphirecontractors.co.uk

More information

NEW LINE PLUMBING. Chris Fieldhouse Plastering & Stone Restoration. Steve Wallman Joiner. Qualified

NEW LINE PLUMBING. Chris Fieldhouse Plastering & Stone Restoration. Steve Wallman Joiner. Qualified NEW LINE PLUMBING No Job Too Small Burst Pipes and Leaks Dripping Taps Outside Taps Replace Taps, Basins, Toilets, Baths etc. * FREE ESTIMATES * EMERGENCY CALL OUTS * NO CALL OUT FEE Call Ian Forrest 079681

More information

Your Services. Repairs

Your Services. Repairs Your Services Repairs Request a repair This leaflet explains the level of service you can expect from us and what you should do if you need to request a repair. You can request a repair in the following

More information

Acceptance on the Approved List of contractors cannot however guarantee that any work orders will be issued to that contractor.

Acceptance on the Approved List of contractors cannot however guarantee that any work orders will be issued to that contractor. PROPERTY MANAGEMENT INTRODUCTORY GUIDANCE NOTES FOR THE APPLICATION TO THE APPROVED LIST OF CONTRACTORS CONTRACTORS GUIDANCE NOTES APPLICATION FORM ISSUED BY: PROPERTY MANAGEMENT UNIT WEST YORKSHIRE FIRE

More information

Responsive maintenance

Responsive maintenance Responsive maintenance Internal/External repairs Plumbing & Drainage repairs Heating Engineers Electrical repairs Repairs to out buildings/garages Repairs to sheltered housing schemes Void works Cleaning

More information

We love the drains you hate! A partner you can depend on to deliver dedicated drainage maintenance services, 24 hours a day, 365 days a year

We love the drains you hate! A partner you can depend on to deliver dedicated drainage maintenance services, 24 hours a day, 365 days a year We love the drains you hate! A partner you can depend on to deliver dedicated drainage maintenance services, 24 hours a day, 365 days a year Reactive CCTV Surveys Lining & Patch Reactive London Drainage

More information

The Types of Standard 2 Guidance on the Standards 2 Changes to Legislation 2

The Types of Standard 2 Guidance on the Standards 2 Changes to Legislation 2 CONTENTS INTRODUCTION 2 The Types of Standard 2 Guidance on the Standards 2 Changes to Legislation 2 SCOTTISH CORE STANDARDS FOR ACCREDITED LANDLORDS 3 1 Communication with the Tenant 3 2 Equality Issues,

More information

Oakleafe. Where quality and integrity still counts. Oakleafe

Oakleafe. Where quality and integrity still counts. Oakleafe Oakleafe Where quality and integrity still counts Oakleafe About Oakleafe Oakleafe We are Oakleafe - specialist builders based in Dagenham. Oakleafe has been around since the 18th century. It has always

More information

Capital Expenditure. The common definition of capital expenditure is

Capital Expenditure. The common definition of capital expenditure is Capital Expenditure Under standard accounting practices local authorities are required to account for revenue expenditure and capital expenditure differently. Capital expenditure is defined in the Local

More information

Leaseholders Handbook

Leaseholders Handbook Leaseholders Handbook January 2011 Contents Page 1 Introduction 1 Introduction 2 What is leasehold? 3 Repairs and improvements 4 Service charge 5 Consultation 6 Insurance 7 Selling and renting your home

More information

Building Condition Assessment Report

Building Condition Assessment Report Building Condition Assessment Report Asset C3c - Oak Terrace Cottage 121 Address Riverview Lands, 2601 Lougheed Highway, Coquitlam, BC. V5C 4J2 Construction Year Size (Gross Floor Area) 1920. 2,553 Sq.Ft.

More information

L&Q new home warranty L&Q new. home warranty

L&Q new home warranty L&Q new. home warranty L&Q new home warranty L&Q new Peace of mind in your new home home warranty Peace of mind in your new home Running in your new home You may not be aware that new homes have a running in period. One of the

More information

Repairs. accordgroup.org.uk

Repairs. accordgroup.org.uk accordgroup.org.uk Repairs This leaflet explains how to report a repair, how the Accord Group deliver the service and who is responsible for the work. Accord Group / Repairs Whose responsibility is the

More information

RESPONSIBILITY FOR REPAIRS AND MAINTENANCE FAIR FUNDING: April 2002

RESPONSIBILITY FOR REPAIRS AND MAINTENANCE FAIR FUNDING: April 2002 RESPONSIBILITY FOR REPAIRS AND MAINTENANCE FAIR FUNDING: April 2002 INDEX New Build Flat and Pitched Roofs Rainwater Goods Porches to Existing Buildings / Covered Links etc, Between Buildings Floors /

More information

Part time training courses

Part time training courses 2013-2014 Electrical and Construction Part time training courses Sir Bill Taylor Futures Centre Our new Science, Technology, Engineering and Maths building is due to open September 2013. The new building

More information

Leaseholders guide to making improvements to your home

Leaseholders guide to making improvements to your home Leaseholders guide to making improvements to your home This information is to help you decide whether you are eligible under your leasehold agreement to carry out improvements to your home. It also gives

More information

How to report a repair...4 What will happen when you call?...4 Our Standards...5 What happens when we are closed?...6

How to report a repair...4 What will happen when you call?...4 Our Standards...5 What happens when we are closed?...6 Repairs Contents How to report a repair...4 What will happen when you call?...4 Our Standards...5 What happens when we are closed?...6 What repairs are Newlon responsible for?...6 Improvements...7 Important

More information

Repairs: who s responsible?

Repairs: who s responsible? Your responsibilities as a tenant in a sheltered scheme Condensation Condensation Damage Damage caused by you Domestic appliances We will repair domestic appliances if they have been provided by us Keys

More information

A guide to repairs & maintenance

A guide to repairs & maintenance A guide to repairs & maintenance This booklet will tell you: Who is responsible for different types of repair If you are elderly, disabled, vulnerable or unable to resident repairs yourself please let

More information

I N T E G R I T Y H O N E S T Y G R E A T V A L U E PROPERTY SEARCH PROPERTY DEVELOPMENT PROJECT MANAGEMENT PROPERTY MANAGEMENT

I N T E G R I T Y H O N E S T Y G R E A T V A L U E PROPERTY SEARCH PROPERTY DEVELOPMENT PROJECT MANAGEMENT PROPERTY MANAGEMENT I N T E G R I T Y H O N E S T Y G R E A T V A L U E PROPERTY SEARCH PROPERTY DEVELOPMENT PROJECT MANAGEMENT PROPERTY MANAGEMENT EXECUTIVE SUMMARY It is important that your property is managed effectively

More information

Home Emergency for Landlords Insured Domestic Assistance

Home Emergency for Landlords Insured Domestic Assistance Home Emergency for Landlords Insured Domestic Assistance Insured help for domestic emergencies Electrical and Gas Supply Plumbing and Drainage Security and Glazing Primary Heating Roofing Pests Home Emergency

More information

Service Level Agreement (SLA)

Service Level Agreement (SLA) Hertford College, Oxford Service Level Agreement (SLA) For Maintenance, Risk Management, and Domestic Accommodation Services At Hertford College, its residential annexes and non- residential properties

More information

Awarded for Home and Heating Emergency, and Complete Home and Heating Care. Your guide to Saga Home Emergency. including the Policy Summary

Awarded for Home and Heating Emergency, and Complete Home and Heating Care. Your guide to Saga Home Emergency. including the Policy Summary Awarded for Home and Heating Emergency, and Complete Home and Heating Care. Your guide to Saga Home Emergency including the Policy Summary The reassuring home emergency service Saga Home Emergency offers

More information

How Corporate Social Responsibility works for my business Eileen Le Voi

How Corporate Social Responsibility works for my business Eileen Le Voi Safe Local Trades How Corporate Social Responsibility works for my business Eileen Le Voi Power of TV Nationwide Statistics Local Statistics Our Choices PERSONAL RECOMMENDATIONS 9 out of 10 people in the

More information

Fire Safety Log Book

Fire Safety Log Book Fire Safety Log Book Company... Address........ Responsible Person. Competent Person. Date Started For Additional Information: Safety Management (UK) Ltd Holme Suite, Clawthorpe Hall Business Centre, Burton

More information

Your guide to Urang. London s leading building and home improvement company. Click on the sections below to explore our range of services

Your guide to Urang. London s leading building and home improvement company. Click on the sections below to explore our range of services Your guide to Urang London s leading building and home improvement company Click on the sections below to explore our range of services 1. About us 2. Refurbishment 3. General building 4. Painting 5. Kitchens

More information

Kitchen Replacement. Housing Services. Housing Investment & Planning Team. Investing in your home

Kitchen Replacement. Housing Services. Housing Investment & Planning Team. Investing in your home Housing Investment & Planning Team Riverbank Industrial Estate Kelliebank Alloa FK10 1NT Tel: 0845 055 7070 Fax: 01259 225173 email: hipt@clacks.gov.uk Kitchen Replacement Housing Services Housing Investment

More information

SCHEDULE OF CONDITION

SCHEDULE OF CONDITION JOB REFERENCE: SCHEDULE OF CONDITION Islington, London. N1 XXX FOR Miss X Prepared by: INDEPENDENT CHARTERED SURVEYORS Marketing by: Islington, London. N1 XXX CONTENTS SCHEDULE OF CONDITION Elevations

More information

ADVICE NOTE WATER LEAKS. How to prevent water leaks in your flat

ADVICE NOTE WATER LEAKS. How to prevent water leaks in your flat ADVICE NOTE WATER LEAKS How to prevent water leaks in your flat 2 CONTENTS Note: As the leading trade body for residential leasehold management, ARMA is also an important resource for leaseholders. Our

More information

A Guide to... Home Renovation Incentive (HRI)

A Guide to... Home Renovation Incentive (HRI) A Guide to... Home Renovation Incentive (HRI) About this guide This guide will tell you what you need to know if you are organising to have construction work done on your house and would like to avail

More information

JSL Age Concern Registered OAP Discounts Available. Alison Grant Architects NEW LINE PLUMBING

JSL Age Concern Registered OAP Discounts Available. Alison Grant Architects NEW LINE PLUMBING NEW LINE PLUMBING No Job Too Small Burst Pipes and leaks - Dripping taps - Outside taps - replace taps, basin, toilets, baths etc. FREE ESTIMATES * NO CALLOUT FEE Call Ian Forrest - 079681 36291 Chris

More information

Cowley Resident Management Organisation Ltd Cowley House, 147 Brixton Road London SW9 6LZ

Cowley Resident Management Organisation Ltd Cowley House, 147 Brixton Road London SW9 6LZ Cowley Resident Management Organisation Ltd Cowley House, 147 Brixton Road London SW9 6LZ Tel: 020-7926 0690 Fax 020-7926 0692 www.cowleyrmo.org Gas Central Heating Contract for Homeowners Basic Service

More information

EMERGENCY PLAN FOR TENANT

EMERGENCY PLAN FOR TENANT EMERGENCY PLAN FOR TENANT Sometimes you may be faced with an emergency situation. An emergency situation is defined as something that may harm someone, cause damage or undue hardship, or may cause further

More information

LAMPCO GROUP. A Development And Construction Company

LAMPCO GROUP. A Development And Construction Company LAMPCO GROUP A Development And Construction Company THE LAMPCO GROUP As a well established firm, we have an enviable reputation for outstanding quality and reliability through a number of different services.

More information

GRAHAM FACILITIES MANAGEMENT DEFINING, DEVELOPING, DELIVERING.

GRAHAM FACILITIES MANAGEMENT DEFINING, DEVELOPING, DELIVERING. GRAHAM FACILITIES MANAGEMENT DEFINING, DEVELOPING, DELIVERING. CONTENTS GRAHAM GROUP GRAHAM Group GRAHAM Facilities Management Delivery Solutions Hard FM Services Soft FM Services Environmental Services

More information

INSPECTION PROPERTY ADDRESS: Fort Bend County, Texas

INSPECTION PROPERTY ADDRESS: Fort Bend County, Texas 5006 Cherry Ridge Road Richmond, Texas 77406 281-342-9944 harris31@sbcglobal.net INSPECTION PROPERTY ADDRESS: INSPECTION PERFORMED FOR: XXXX Drive Fort Bend County, Texas Mr. and Mrs. New Construction

More information

Commercial Heating and Ventilation

Commercial Heating and Ventilation Commercial Heating and Ventilation Providing a comprehensive range of heating and ventilation solutions to local authorities, registered social landlords and commercial properties for over 35 years, Oakray

More information

Service Level Agreement/Specification

Service Level Agreement/Specification Service Level Agreement/Specification For Maintenance and Associated Risk Management Services at New College Campus and Associated properties May 2007 INDEX 1. SCOPE 2. MAINTENANCE SERVICE LEVELS a. Staffing

More information

Customer Service. At The Heart Of Our Business

Customer Service. At The Heart Of Our Business Customer Service At The Heart Of Our Business Our dedicated team of professionals strive to achieve total customer satisfaction at all times through a combination of outstanding commitment, quality and

More information

Property Management. The home of first-class. on a daily basis, we are committed to exceeding our client s expectations

Property Management. The home of first-class. on a daily basis, we are committed to exceeding our client s expectations 1 The home of first-class Property Management We have been successfully letting and managing property since 1900 and we remain one of North Devon s leading Residential and Commercial Agents. From our centrally

More information

AHERNE AIR CONDITIONING & mechanical services Complete Solution Partner

AHERNE AIR CONDITIONING & mechanical services Complete Solution Partner AHERNE AIR CONDITIONING & mechanical services Complete Solution Partner About Us Aherne Air Conditioning and Mechanical Services is an Irish owned company that has over 28 years of experience advising

More information

Leeds Jewish Housing Association. Property Repairs. Being responsible for your own home, and making it your own

Leeds Jewish Housing Association. Property Repairs. Being responsible for your own home, and making it your own Leeds Jewish Housing Association Property Repairs Being responsible for your own home, and making it your own April 2012 Who is Responsible for What? LjHA are responsible for keeping the following items

More information

concept BUILDING SOLUTIONS COMPANY Service Overview

concept BUILDING SOLUTIONS COMPANY Service Overview concept BUILDING SOLUTIONS COMPANY Service Overview Welcome! This brochure has been created to describe the various routes to market that the Concept Building Solutions Franchise Network utilises to generate

More information

PORT OF LEITH HOUSING ASSOCIATION. Our Repair Service

PORT OF LEITH HOUSING ASSOCIATION. Our Repair Service PORT OF LEITH HOUSING ASSOCIATION Our Repair Service Repairs There are joint responsibilities on you as the Tenant and us as landlord, to make sure your home is maintained in a good state of repair. Your

More information

Home Emergency. Insured Domestic Assistance

Home Emergency. Insured Domestic Assistance Home Emergency Insured Domestic Assistance Insured help for domestic emergencies Electrical and Gas Supply Plumbing and Drainage Security and Glazing Primary Heating Roofing Pests Home Emergency cover

More information

PROPERTY MANAGEMENT WITH FREE PROPERTY MAINTENANCE VIA HANDY HOME CARE COVER Brought to you by My Landlord 1st

PROPERTY MANAGEMENT WITH FREE PROPERTY MAINTENANCE VIA HANDY HOME CARE COVER Brought to you by My Landlord 1st 0800 644 0049 PROPERTY MANAGEMENT WITH FREE PROPERTY MAINTENANCE VIA HANDY HOME CARE COVER Brought to you by My Landlord 1st www.landlords1st.co.uk About Us Your Current Deal? Landlords1st is the first

More information

SERVICE LEVEL STATEMENT

SERVICE LEVEL STATEMENT The Estate Management Section SERVICE LEVEL STATEMENT For the Maintenance of Sports Facilities by The Estate Management Section February 2006 CONTENTS Part 1 Introduction 1.1 What we do 1.2 How to contact

More information

Outlook for the construction industry. Part One: BETA monitoring report Joinery ITO August 2013

Outlook for the construction industry. Part One: BETA monitoring report Joinery ITO August 2013 Outlook for the construction industry Part One: BETA monitoring report Joinery ITO August 2013 Outlook for the construction industry August 2013 1 Table of contents ECONOMIC AND CONSTRUCTION OUTLOOK SUMMARY...

More information

Commercial Property Tenants Your rights and responsibilities

Commercial Property Tenants Your rights and responsibilities Commercial Property Tenants Your rights and responsibilities nihe.gov.uk 03448 920 900 This booklet is intended to help you understand what being a tenant means and give information and guidance on the

More information

The Imperial College Healthcare NHS Trust. A guide to your onsite key worker accommodation

The Imperial College Healthcare NHS Trust. A guide to your onsite key worker accommodation The Imperial College Healthcare NHS Trust A guide to your onsite key worker accommodation Welcome to the accommodation at the Imperial College Healthcare NHS Trust. We hope you enjoy your stay. This guide

More information

G. Common Defects in Buildings - Leakage

G. Common Defects in Buildings - Leakage F. Common Defects in Buildings - Structural 32. Recently, some concrete chips have fallen from the ceiling in my kitchen. There are rusty steel bars and the area in question measures about 300 x 400mm.

More information

EXIT INVENTORY/SURVEY

EXIT INVENTORY/SURVEY EXIT INVENTORY/SURVEY As soon as all your personal belongings have been removed and the property thoroughly cleaned, the inventory of goods and final survey of the premises will be done by the designated

More information

Making changes to your home

Making changes to your home Making changes to your home If you are a tenant living in one of our rented homes, you may be allowed to make some changes or improvements to your home. This guide tells you: what changes you can make

More information

JOB DESCRIPTION. 5. ORGANISATION CHART: Reports directly to the Maintenance Team Leader

JOB DESCRIPTION. 5. ORGANISATION CHART: Reports directly to the Maintenance Team Leader JOB DESCRIPTION 1. JOB TITLE: Multi Skilled Maintenance Technician (Plumbing) 2. HMRS REFERENCE NUMBER: HR14109 3. ROLE CODE: MSMTEST 4. DEPARTMENT: Maintenance (Chester Campus), Facilities 5. ORGANISATION

More information

Visual guidelines for student charges

Visual guidelines for student charges Visual guidelines for student charges The following information will be used as guidelines when looking at a re-charge for End of Tenancy and Inspections for all Damage and Deep Cleaning of accommodation.

More information

Building façade maintenance

Building façade maintenance Building façade maintenance Legal liability and damage limitation A guide for building owners and occupiers What is a façade? The façade forms the external weatherproof envelope of a building. In modern

More information

WATER LEAKS AND DAMAGE

WATER LEAKS AND DAMAGE WATER LEAKS AND DAMAGE OUTLINE A quarter of all insurance claims made on flats are for damage caused by water leaks. The damage caused costs millions of pounds, heartache to those involved and disputes

More information

WHO WE ARE. Leaders in the maintenance & refurbishment field! OUR SERVICE COMMITMENT TO YOU. Log the order

WHO WE ARE. Leaders in the maintenance & refurbishment field! OUR SERVICE COMMITMENT TO YOU. Log the order WHO WE ARE Leaders in the maintenance & refurbishment field! Industrial Decorative Services C.C specialises in the field of maintenance operations & refurbishments in the Industrial and Commercial sectors

More information

NUstudenthomes PROPERTY MANAGEMENT SERVICE A GUIDE FOR LANDLORDS

NUstudenthomes PROPERTY MANAGEMENT SERVICE A GUIDE FOR LANDLORDS NUstudenthomes PROPERTY MANAGEMENT SERVICE A GUIDE FOR LANDLORDS NUstudenthomes Student Services Newcastle University King s Gate Newcastle upon Tyne NE1 7RU Tel 0191 208 3333 WHAT IS THE NUstudenthomes

More information

Garage conversion guidance note

Garage conversion guidance note Garage conversion guidance note Bracknell Forest Building Control POLICY GUIDANCE THE BUILDING REGULATIONS 2010 Regulation 3, Schedule 1 This Guidance Note is for the benefit of local architects, builders

More information

Major loss insurance repairs to period and listed buildings throughout the UK

Major loss insurance repairs to period and listed buildings throughout the UK Major loss insurance repairs to period and listed buildings throughout the UK Why choose Messenger Building Repairs? Experienced specialist contractor within the heritage sector Full nationwide service

More information

Building Condition Assessment Report

Building Condition Assessment Report C2 - Nurses Resident (aka Administration) Building Condition Assessment Report Asset Address Address Construction Year Size (Gross Floor Area) Asset Type Floors Above Ground Inspection Date C2 - Nurses

More information

GOOD LANDLORD CODE OF PRACTICE FOR PRIVATE RENTED SECTOR MANAGEMENT

GOOD LANDLORD CODE OF PRACTICE FOR PRIVATE RENTED SECTOR MANAGEMENT GOOD LANDLORD CODE OF PRACTICE FOR PRIVATE RENTED SECTOR MANAGEMENT GUIDANCE DOCUMENT Each section contains general information on why the standard was set (Yellow text boxes). In many cases, the standards

More information

RESPONDING TO MAJOR FLOODS

RESPONDING TO MAJOR FLOODS RESPONDING TO MAJOR FLOODS What to expect from your home insurer How to minimise potential impact of flooding What if your home has been flooded The flood claims process Introduction This leaflet explains

More information

t 0800 028 0839 w rentokil-hygiene.co.uk For more information, or a full view of our services please contact us.

t 0800 028 0839 w rentokil-hygiene.co.uk For more information, or a full view of our services please contact us. Part of Rentokil Initial Rentokil Pest Control Rentokil Property Care Initial Hygiene Initial Medical Ambius Interiors For more information, or a full view of our services please contact us. t 0800 028

More information

Repair Guide for Tenants

Repair Guide for Tenants Repair Guide for Tenants REPAIR GUIDE FOR TENANTS 2014 1 This leaflet explains what to do if your home needs repair work. It tells you about what work we will carry out through our repairs contractors,

More information

The Guide To Waterproofing An Existing Basement

The Guide To Waterproofing An Existing Basement The Guide To Waterproofing An Existing Basement John Newton & Company is the leading independent supplier of basement waterproofing and damp proofing solutions in the UK. Newton System 500 is a maintainable

More information

Example Specialist Other contact

Example Specialist Other contact Callout Examples CO 001 CO 002 CO 003 CO 004 CO 005 CO 006 CO 007 CO 008 CO 009 CO 010 CO 011 CO 012 CO 013 CO 014 CO 015 CO 016 CO 017 CO 018 CO 019 CO 020 CO 021 CO 022 CO 023 CO 024 CO 025 Example Specialist

More information

DEALING WITH PLUMBING AND HEATING EMERGENCIES

DEALING WITH PLUMBING AND HEATING EMERGENCIES DEALING WITH PLUMBING AND HEATING EMERGENCIES This advice guide is part of a series of free guides produced by the Association of Plumbing & Heating Contractors Ltd. which provide consumers with essential

More information

STANDARDS FOR HOUSES IN MULTIPLE OCCUPATION HOSTELS, GUEST HOUSES AND BED AND BREAKFAST ACCOMMODATION

STANDARDS FOR HOUSES IN MULTIPLE OCCUPATION HOSTELS, GUEST HOUSES AND BED AND BREAKFAST ACCOMMODATION Durham County Council Environment, Health and Consumer Protection Annand House John Street North Meadowfield Durham DH1 1RH STANDARDS FOR HOUSES IN MULTIPLE OCCUPATION HOSTELS, GUEST HOUSES AND BED AND

More information

Board Seminar Facilities. School Year 2012-2013. Submitted by Joseph L. Lisa-Director of Facilities

Board Seminar Facilities. School Year 2012-2013. Submitted by Joseph L. Lisa-Director of Facilities Board Seminar Facilities School Year 2012-2013 Submitted by Joseph L. Lisa-Director of Facilities High School Installed new fence for Pre-K activities by weight room. Installed new rails and side walks

More information

MANAGING AGENTS, PROPERTY AND REAL ESTATE SECTOR. Exceptional FM for managing agents & tenants. Exceptional Service, Exceptional People

MANAGING AGENTS, PROPERTY AND REAL ESTATE SECTOR. Exceptional FM for managing agents & tenants. Exceptional Service, Exceptional People MANAGING AGENTS, PROPERTY AND REAL ESTATE SECTOR Exceptional FM for managing agents & tenants Exceptional Service, Exceptional People One building: many cultures Norland works with leading property developers

More information

MAINTENANCE MANAGEMENT

MAINTENANCE MANAGEMENT www.thebowquarter.co.uk MAINTENANCE MANAGEMENT Scheduled routine maintenance each year is as follows. Projects classified as exceptional works such as external/internal decorations are excluded, as are

More information