Install I Repair I Maintain I Manage

Transcription

1 Stoneview Install I Repair I Maintain I Manage

2 Welcome To Stoneview Contents A Message from our Managing Director I m proud of my team and our performance.stoneview has continued to evolve through hard work and outstanding service levels through an uncertain economic period. During this time we ve retained existing client partners and developed new business, mainly through our market reputation. Stoneview s commitment to customer satisfaction is our priority. Working closely with our clients providing reactive and planned maintenance, refurbishments and property management. We understand the importance of customer service, the importance being prompt, efficient and professional, completing projects on time within budget and to a high standards. I m looking forward to Stoneview s future growth across a widening client base whilst continuing to offer great service at competitive rates. We are proud of our exemplary record to deliver this. Anthony Demetri Managing A.Demetri Director A message from our Managing Director Contents Who we are? What do we do? Areas we cover? How do we do it? Stoneview services Reasons to do business with us? Benefits Projects: Before & after Testimonials Accreditations Cutting edge technology & information Qualifed Engineers Health & Safety Contact us 3 -

3 Who We Are? What Do We Do? As a service organisation, we believe that it s our people who make our company what it is and we have a team of great people, with a shared mission, vision and values. Stoneview is an established and trusted Facilities Management company offering a complete range of quality planned and reactive maintenance services. Our approach is refreshingly straightforward, with honest and practical advice on all aspects of Facilities Management. All our Engineers are fully qualified on different aspects of Facilities Management, which they are directly recruited and trained by our Qualified Managing Director, so we ensure that the best service and value is delivered to all our customers. We can provide you with a core team of skilled Engineers to deal with every maintenance issue that arises from reactive maintenance to planned maintenance issues such as leaking boilers and broken appliances to complete property refurbishments. With Stoneview you can be assured that we will provide you with an exceptional personal maintenance service for residential and commercial properties. Stoneview being your first point of call with all property maintenance and management under one roof. Please visit our client testimonial page to see our satisfied customer reviews. Stoneview provides Property and Facilities Management Services in London, across different Industries such as: Retail Hospitality Public Sector Corporate Offices Leisure & Visitor Atrraction Housing Association Hotelier Healthcare Education Transport & Logistics Our Mission To make the UK a safe place to live, work and have fun. Our Strategy To complete our mission we listen to our clients requirements, provide a tailor made quality service and most importantly we offer competitive prices with great value. Our Values SERVICE / RELATIONSHIPS / TEAMWORK

4 Who We Are? Areas We Cover? We cover all London and surrounding areas: Greater London North London East London West London South London Surrey Hatfield Middlesex St Albans Luton Hertfordshire Essex Guildford

5 How Do We Do It? Stoneview has come a long way since we first started; we are continuously expanding rapidly.therefore we are now in a position to serve all company sizes. Our best asset is our people we strive to recruit and retain the best people in the Industry. We are constantly investing in staff training to ensure the quality of their work is to a high standard and to comply with current legislation. Our Relationship with our clients are like long term friendships. Some Of Our Clients Include:

6 Stoneview Services Customer Service Commercial & Domestic Cleaning Fire & Safety Gas Engineers Painting & Decorating Electrical General Maintenance Plumbing Planned Maintenance I Reactive Maintenance I Carpentry I Refurbishment I Drainage I Roofing Handyman I Waste Clearance I Windows & Doors I Renewable Energy I Heating & Hot Water I Locksmith Gardeners I Fire Safety I Pest Control I Lift Maintenance, Service & Repairs I Furniture Supplies Year 1Year Disability Adaptations I Kitchen & Bathroom Refurbishment 24/7 365 DAYS A YEAR CALLOUT & HELPDESK Exceptional customer service is a vital tool in the successful resolution of any claim. Particularly those that are not necessarily straight forward or if our clients requires that extra special assitance or attention. For this reason, all of our Customer Service team are experienced members of staff and are fully conversant in all our policies and processes. Our Customer Service team is managed at a senior level within the business due to its importance in our philosophy and structure. Stoneview believe that working closely with our clients is a key factor in achieving a successful outcome to any project. All our jobs are quality inspected by supervisors and Area Managers to allow us to continue to give our clients the quality that they deserve. For further peace of mind, our entire Customer Service process is totally transparent to our clients. In the event of any level of disatisfaction, the job is automatically passed to a dedicated member of the Customer Service team until all issues are resolved to the full satisfaction of the client

7 Reasons To Do Business With Us Benefits Established and trusted Organisation Reputation for value for money Quick response times 1 year warranty Fully qualified, highly skilled, experienced and efficient staff High Quality Service For Less 100% Honesty 24/7,365 days a year emergency service Handheld devices for job allocation Free of charge estimates Member of Gas Safe Register Member of NICEIC approved contracter We cater for Residential /Commercial Why Pay More When You Can Pay Less! You Ask - We Deliver You will be assigned to an Account Manager available for all your needs. Our bespoke CAFM system. Part of our company processes is to conduct a customer satisfaction survey on yearly basis, but most importantly we take action on your feedback. Optimised and digital reports produced by our cutting edge in house software solution to keep you updated at all times. We operate a lean business model which allow us to pass time & money savings onto our customers Integrated Services For All Facilities Management Work Is Done To The Convenience Of The Property Users And Causing Minimum Disruption Our engineers work directly for us and we make sure they have all the qualifications and necessary training. We comply with all the UK and European regulations and have all the relevant insurances in place

8 Projects: Before / After Damp wall - Lakeside Road, W12 Due to poor pointing water ingress into property causing major damp issues, set up scaffolding 3 floors up repointed the brick work, hacked off blown plaster back to brick, applied LDP to brick work the seka rendered and plastered walls, retiled kitchen and repainted.client extremely happy with quality of work. Before: Office Refurb Replastering walls, new ceilings, complete electrics and bathrooms installed in this office refurbishment. Stoneview After: Roof Leaking Roof leaking into property, erected scaffolding and carried out repairs. Before: After: Springvale Canapy Design: Springvale estate TA hall canopy 18mm ply roof, felt roof with half inch up stand round edging Canopy dimensions 2700 high from FFL to top 1600 wide 1400 depth Plastic T & G panelling to under side plastic trim panelling in white gully with 2" waste pipe down through steel with side exit through steel and pipe to be run in floor recess to drain off in car park. felt onto main building cutting felt to suit building face metal framed structure covered by panelling sides to only come down by 400 from top of roof 4x4 steel post painted gray walk way below ground Excavate 2 holes 600 x 600 x 800 deep set 4x4 steel posts in c30 mix concrete Installation and design of canapy at Springvale estate

9 Testimonials Accreditations Stoneview has a long list of satisfied customers. Below are a few testimonials from happy clients Hammersmith & Fulham Council I was very impressed with the supply and fix concertina folding division partition and the door system installation in our Tenants Hall. STONEVIEW exceeded my expectations!! Thanks to STONEVIEW for doing a great and top quality job. We really appreciated!! Hammersmith & Fulham Homes I cannot express how happy I am with the level of service and quality of work that I receive from STONEVIEW Ltd. The relationship that I have built up with both Anthony and his staff over the past year is more than I could have ever imagined from a contractor, I cannot fault it at all they are very responsive both in s and over the phone, always there when I need them and are more than happy to assist above and beyond their everyday duties. I would recommend their services to anyone in a heartbeat. Stoneview have been providing us Reactive Maintenance for our Hotel for 10 years now. Other services they provide include Fire Alarm (Installation/Repair/Maintenance), general maintenance. Stoneview also carried out the main electrical installation for the whole Hotel building 7 years ago, which included all voice and data cabling. We have been using Stoneview for over 8 years and will carry on using their services. They carry out all maintenance services for our hotel, which include: Plumbing,Electrical,Gas Repairs,Lift Maintenance, General Repairs, Redecoration. The staff are very experienced, friendly and are flexible when a job needs doing. I can highly recommend them to you and guarantee their work is of a high standard. Helen Romero - Walthamstow I am very happy with the professional approach of STONEVIEW Engineers, they done a fantastic job, left everything nice and tidy and above all they were very friendly. I would definitely use STONEVIEW for future jobs. Mrs Adams - North London I manage several flats in Buttery Mews, London. We are currently working with three FM companies. Nevertheless, I must admit that out of the three FM companies, I was very pleased and satisfied with the services provided by STONEVIEW

10 Cutting Edge Technology & Information Property Maintenance Planned maintenance tasks can be scheduled and completed where the client can monitor progress or completion of the job. Once the job has been booked and assigned to an engineer, they will be alerted automatically. Work Planner All jobs are logged and carefully assigned to our engineers for a quick responsive service. All maintenance calls are logged in Journals so we can keep our clients up to date on each unit. We also give you access to our web based platform to keep you in control at all times. Automated Alert System Alert systems are set up so we can monitor monthly and yearly checks. Company Name: REACTIVE PRIORITY 1 - EMERGENCY Date: WITHIN HOURS OUT OF HOURS JOBS JOBS JOBS EFFICIENCY JOBS JOBS JOBS EFFICIENCY RECEIVED COMPLETED ON-GOING % RECEIVED COMPLETED ON-GOING % WEEK % % WEEK % % WEEK % % WEEK % % MONTHLY TOTAL % % MAINTENANCE BREAKDOWN EMERGENCIES WITHIN 1 HOUR BURST OR LEAKING PIPES % % GAS LEAK % % SERIOUS ELECTRICAL FAULT % % SUB-TOTAL % % EMERGENCY REPAIRS WITHIN 8 HOURS REINSTATING WATER SUPPLY % % REINSTATING GAS SUPPLY % % REINSTATING ELECTRICAL SUPPLY % % NO DRINKING WATER % % MINOR WATER LEAK % % DOORS-LOCK REPLACEMENT % % TOILET BLOCKED % % SUB-TOTAL % % URGENT REPAIRS:WITHIN 48 HOURS SINK BLOCKED % % DEFECTIVE HEATING / HOT WATER % % CHECK AND REPAIR ELECTRICAL INSTALLATIONS % % REPAIR OR SECURE ROOF LEAKS % % PEST INFESTATION % % WINDOWS - GLASS - REPLACED % % APPLIANCE: COOKER - FAULTY % % APPLIANCE FRIDGE: - FAULTY % % BLOCKED DRAINS OR TOILET % % SUB-TOTAL % % MINOR REPAIRS - WITHIN 10 WORKING DAYS ENTRY PHONE REPAIRS % % MINOR EXTERNAL REPAIRS TO WINDOWS,DOORS, GLAZING,IRONMONGERY & % % ROOFS REPLACEMENT OF SANITARY FITTINGS (EXCEPT % % WC PANS) BOILER REPLACEMENT % % SWITCHES - REPAIR - REPLACE(AS LONG AS THERE % % ARE NO EXPOSED LIVE PARTS) Reporting Keep up to date with our unique reporting system so you can be updated on every aspect of your business (Weekly / Monthly / Yearly Reports). SOCKET - REPAIR- REPLACE (AS LONG AS THERE ARE NO EXPOSED LIVE PARTS) WINDOWS - FRAMES - REPLACEMENT/DRAUGHT EXCLUDERS % % % % CARPET- CLEAN - REPLACE % % CEILING - REPAIR % % DOOR BELL - FAULTY/REPLACE % % SUB-TOTAL % % MAJOR REPAIRS WITHIN 20 DAYS REPLACEMENT OF DOORS,WINDOWS & FRAMES % % MAJOR RE-PLASTERING AND REDECORATION % % EXTENSIVE ROOF REPAIRS % % DAMP - RISING % % DAMP - PENETRATING % % WINDOWS 0 FRAMES - REPLACE/DRAUGHT % % EXCLUDERS SUB-TOTAL % % OTHER GAS SAFETY REPORTS % % BOILER SERVICE % % PAT APPLIANCE TESTING % % ELECTRICAL CONDITION REPORTS % % SUB-TOTAL % % TOTAL % %

11 Qualified All staff are CRB checked Engineers Committed and experienced professionals with relevant knowledge and skills means we will deliver a quality service. Engineers are fully trained in all health and safety standards. We carry out continuous audits on our Engineers vans to ensure they have all the available tools, materials and most importantly in good working condition, which in return will save you considerable time. The FM Industry is very dynamic and is constantly changing and introducing new technology. That is why we are continuously updating the skill set of our Engineers and services. Electrical engineers to BS7671 IEE regulations. Electrical Installation and test engineers. Gas safe Registered engineers. Plumbing and heating Engineers. Multi-skilled Maintenance Engineers. Building surveyors to (RICS) standard Builders / tilers / carpenters. Fire alarm and Fire extinguisher engineers. Health and safety Officers qualified to British safety council. General handyman

12 Health & Safety At Stoneview, we value the importance of health and safety and see it as an integral part of our work, boasting a sound health and safety record, showing commitment to training and awareness. We have incorporated the expertise of outside agencies and qualified Health & Safety Officers to establish and maintain our high standards of health and safety. We ensure that all of our employees are trained to the highest standards and all of our works are carried out in strict accordance with all UK Health and Safety legislation and best practice requirements of the Construction (Design and Management) Regulations 2007, the Work at Height Regulations 2005 and all other Health and Safety Regulations

13 Contact Us Head Office Address: Tel: Out Of Hours Web: 352, Green Lanes, London, N13 5TJ Social Media Insta Stoneviewgrp Stoneview Insta stoneview_prop Stoneviewgroup Stoneview Stoneview stoneviewgroup.co.uk