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9 Award-winning builder of fine custom homes in Central Austin. There is such a thing as the perfect home. How do we know? Because we build and renovate numerous spectacular custom homes every year for satisfied clients. We re certified and approved by virtually every credible custom builder group that exists. We spent decades learning our craft, both on the job and in the classroom. We win awards for our stunning designs and superior construction. And nothing stops us from delivering the best service you ll find. Whether we re developing speculative infill houses, crafting custom homes, or handling high-end renovations, our obsession with quality and our attention to every detail are supported by step-by-step processes and procedures to ensure that we develop the perfect custom home yours. Because we are committed to being a better builder, we offer a higher level of construction performance specifications and begin almost all projects under the Austin Energy Green Building Program. While Marshall Durrett is the driving force behind Durrett Interests, a major part of our company s success rests on the broad shoulders of our conscientious staff. Our systems and procedures are specifically designed to meet your needs during each phase of the process and are backed by individuals dedicated to completing the fine custom home you desire. From our customer care programs and online project management, to working with the finest architects and interior design professionals, we re on the job. From award-winning luxury homes designed and built for market, true custom homes, and extensive renovation projects and additions, you ll find unparalleled workmanship and service at Durrett Interests. We primarily concentrate in the Central Austin area and welcome select projects in other parts of Austin. We re known for our outstanding client relationships and stress-free homebuilding experience. From day one, you ll be able to stay up to date on every stage of the process through BuilderTrend, our internet-based scheduling and communication tool. All the hard copy details of your house will also be at your fingertips in your customized homeowner manual. Upon completion of your house, not only will you have the home of your dreams, but you ll enjoy knowing it s in harmony with the environment. And our outstanding quality is backed by ACES Builders Warranty, ensuring you ll enjoy your home for years to come. Through each phase of the custom home-building process, we ve been there for our clients, and we ll be there for you. The end result? Thoughtful architecture blending perfectly with the landscape and neighborhood. Custom-engineered construction capable of obtaining the highest green building certifications when desired. And stylish award-winning homes where people live to entertain. All of which lead to our primary objective: Y o u moving in to the home of your dreams as soon as possible. Visit with us and you ll quickly discover why working with Durrett Interests on your custom home makes all the difference. Since 2003, we ve been building true green homes that are both energy efficient and stylish. And we have hands-on experience working with green building programs from Austin Energy, LEED, NAHB and Energy Star. In addition to reduced environmental impact, green building results in dozens of homeowner benefits not found in conventional homes such as improved indoor air quality, less maintenance, and lower utility bills. No matter what kind of project, we can always add green features. they would be equally satisfied with the building process and professionalism of Durrett Interests. Durrett Interests homes and for all Austin citizens. Mary McLeod, Residential Coordinator, Austin Energy Green Building Program homes he builds is uniquely crafted for his individual clients. Steve Fischer, Pro-Build South Award-winning builder of fine custom homes in Central Austin. TRCC #1428 MARSHALL DURRETT durrettinterests.com 3500 Jefferson Street, Suite 305 Austin, Texas Award-winning builder of fi ne custom homes in Central Austin. building the finest homes possible There is such a thing as the perfect home. How do we know? Because we build and renovate numerous Award-winning builder of fine custom homes in Central Austin. spectacular custom homes every year for satisfied clients. We re certified and approved by virtually every credible custom builder group that exists. We spent decades learning our craft, both on the job and in the classroom. We win awards for our stunning designs and superior construction. And nothing stops us from delivering the best service you ll find. Whether we re developing building the finest homes possible our personnel are second to none a cut above the rest your dream comes first. our smooth building process comes standard. a rock-solid process built on experience green features speculative infill houses, crafting custom homes, or handling high-end renovations, our obsession with quality and our attention to every detail are supported by step-by-step processes and procedures to ensure that we develop the perfect custom home yours. Because we are committed to being a better builder, we offer a higher level of construction performance specifications and begin almost all projects under the Austin Energy Green Building Program. hear what our clients and vendors have to say about us: Since completing our custom home, we have referred several friends who expressed an interest in building a custom home of their own to visit with Durrett Interests. We are confident that Tiffany & Reg Martin, homeowners Taking this much care with a spec home (four star Austin Energy Green Building Program) demonstrates a commitment to improving the quality of life in Austin both for owners of In ten years of working with Marshall Durrett, I have found him to be consistently professional, punctual and easy to work with. Marshall is a leader in Austin s building industry. Each of the Marshall Durrett durrettinterests.com Création d outils de vente pour une entreprise de bâtiment haut de gamme Plaquette à pochette 4 pages, carte de visite direction artistique, création, photographie (certaines images), relecture, coordination du tirage
10 View our new portfolio of dream homes at Marshall Durrett COMES FIRST. OUR SMOOTH BUILDING PROCESS COMES STANDARD. award-winning builder of cool custom homes in Central Austin. Marshall Durrett durrettinterests.com WOOLDRIDGE 29 TH Création d outils de marketing et de publicités pour une entreprise de bâtiment haut de gamme Publicités dans des magazines, e-newsletter direction artistique, création, rédaction, photographie, gestion du programme de publicité
11 Practices Made Perfect Welcome to the first issue of Practices Made Perfect, offering The medical office resource for practice-building tips Spring 2009 useful tips from MSB to help you make your practice more profitable. Effectively Marketing Your Practice Fred and Ginger. Ben and Jerry. Or Beyonce and Jay-Z. There s a common thread in successful relationships effective communication. Neither Snow, nor Ice, nor That s also paramount to physician-patient relationships and key to growing your practice. In today s consumer-oriented environment, patients want more control and more face time with their physicians. Yet, how do you build partnerships and loyalty, and still find time to see more patients? The answer? We were lucky this winter, but sometimes schools and businesses are forced to close due to icy road Is Your Practice Ready for the RACs? At Your Service Improve your communication. Improving the Patient Connection Why Communication is So Important 54 percent of patients surveyed stated that communication with their doctor is the major factor in determining their overall satisfaction. Poor communication was cited as the number one reason for changing doctors by those patients who changed or chose a new physician during a two-year study. The average medical practice receives 100 or more calls a day. One of the most productive things you can do is to take advantage of a call center service, such as MSB s patent-pending process of handling patient calls. Call center services: Provide immediate, courteous responses to patients 24/7, thereby increasing patient satisfaction. Offer a wide array of services, from real-time, web-based scheduling to medical question response by highly trained staff. Free up staff for revenue-producing activities. Can be customized to fit your practice needs. Improve workflow, reduce operating costs and increase patient communication and satisfaction. Find out more. Call or visit conditions. MSB knows that your patient needs do not stop, and has always given top priority to seamless call processing, regardless of weather conditions. In previous years, staff already on site would remain on duty to manage calls, sometimes spending 18 solid hours on the phones until their replacements could travel safely to the office. MSB recently has equipped the majority of its staff with the capability to process calls from home, providing several layers of backup support, allowing operations to continue normally despite treacherous weather conditions. So while you may not be able to get out of your own driveway and into your practice, rest assured that MSB will continue to assist your patient callers. Connolly Consulting Associates, Inc. of Wilton, Conn., a recovery audit contractor, will be in Texas in March. Recovery audit contractors (RACs) are companies that focus on providers and suppliers whose billings for Medicare services appear higher than the majority of providers and suppliers in the community, or appear higher for the specialty group. The purpose of using RACs, according to the Centers for Medicare and Medicaid Services (CMS), is to reduce waste and overspending, and to decrease and/or eliminate fraudulent claims. Being prepared is the first step in dealing with audit contractors. Here are some things you can do right now to make sure your coding, billing and documentation are in order: Take a sampling of your claims and look at the backup documentation. Bring your coding knowledge up to date. Make sure that you have not ordered tests because of patient demand. Do not make the mistake of thinking you are exempt from reviews because you have an electronic medical record. If records are requested, be sure to respond promptly. Detailed information on RACs is available at under Practice Management Resources. Erin Silvertooth, M.D Practice Spotlight: Dr. Erin Silvertooth This Austin physician streamlined her practice with help from MSB When Erin Silvertooth, M.D., established her practice two years ago, she wanted to devote her time to patient care, so she contracted with MSB to handle her phone calls 24/7. Dr. Silvertooth is Board Certified in both Psychiatry and Internal Medicine, and specializes in the care of adults with both psychiatric and medical diagnoses. MSB gives me an offsite staff. I don t have to worry about paying benefits, hiring, firing or someone calling in sick. And patient calls are handled according to my protocols, said Dr. Silvertooth. If I had to handle every call myself, I d be here all night. I have fewer interruptions and patients with simple questions can get answers right away, she said. MSB has been very responsive. I communicate with them via , and they ll even do callbacks, which gives my patients a quick response and lets me invest my time where it s most beneficial. When MSB clients have a question, Malia Cavazos, Account Manager, has an answer. I m a problem-fixer and I love to see how I can make things better for Malia Cavazos people, said Cavazos. MSB Account Manager At MSB, every day is interesting and challenging and I learn something new. When asked what makes MSB stand out from other companies, Cavazos said, We can have calls from the office come directly to us day or night and we answer with the doctor s name. That helps us to build a rapport with the caller right away, which helps us to provide better service. Client satisfaction is Cavazos top priority. I m here to help. That s what I enjoy doing. Think Fast! We asked MSB employees, If you were to compare MSB to an animal, which animal would you pick and why? Here are some of their responses: CHAMELEON. Because they change appearance according to their environment the way we change to adapt to the calls we receive or the physicians we serve. UNICORN. Because they aren t believed to exist, and they are quite magical. I think that describes us very closely! Practices Made Perfect At MSB our sole purpose is to help physicians. Here are a few of the ways we can help you balance the competing priorities in your practice: Phone Service During Office Hours Scheduling, patient triage and more, per your protocols Phone Service After Hours Calls answered on the first ring, even after hours Patient Test Results Provide unlimited test results for less than the cost of delivering one result by phone Medical Records Concierge Service Free up valuable office and clinic space Analytics Performance statistics to see how well we re responding to your patients Practice Consultation Learn how to help your practice succeed Find out more. Call or visit fun facts km/h1 Speed at which a cough travels. km/h Speed at which a sneeze explodes out of the body. Springtime = sniffles + sneezes Flu season may be winding down, but the blooms of spring may bring on aggravations of their own. Allergies, colds and sinus infections can affect employees as well as patient load. Prevention and infection control is always essential, as is a backup strategy for staffing. Remember, MSB can ease the workload by handling phone service during (and after) office hours and by providing patient test results. Practices Made Perfect 4300 North Lamar Austin, TX Upcoming Events March 25 Healthy Marketing Practices for Physicians Noon 1 p.m. Amy B. Wick Principal Amy Wick Marketing Communications, L.P. April 2 Physician Breakfast 6 a.m. 8 a.m. Jamie L. Claypool, CMPE Principal J. Claypool Associates Inc. May 5 Physician One-on-Ones Jamie L. Claypool, CMPE Principal J. Claypool Associates Inc. Attendance is free, but space is limited. 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