NISSAN FLEET CUSTOMER SERVICE CHARTER. Effective from January 2014

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "NISSAN FLEET CUSTOMER SERVICE CHARTER. Effective from January 2014"

Transcription

1 NISSAN FLEET CUSTOMER SERVICE CHARTER Effective from January 2014

2 NISSAN FLEET NEW 2014 CUSTOMER SERVICE CHARTER Nissan Fleet, Nissan Motor (GB) Ltd is committed to achieving the highest level of service and customer satisfaction and will always aim to meet customer expectations. Our dealer network will manage this process and solve the majority of issues. However, on occasions where customers are not satisfied, Nissan Motor (GB) Ltd provides a comprehensive Customer Support Service dedicated to finding a solution as quickly and efficiently as possible. From December 2013, a number of improvements are being made to the Fleet Designated Customer Service Support function. More details of these enhancements can be found within this new charter but the main changes are two new Fleet and LCV designated direct telephone lines which will help strengthen Nissan Customer Service support in these areas. This document provides updated information specifically for Leasing Companies and Corporate Customers. Contents: Fleet Customer Services Contact Process Fleet Customer Services Opening Hours Customer Mobility Breakdown Cover Goodwill SMR Information Safety Recalls & Service Campaigns Parts Availability Contact Information A new Nissan Corporate Sales website is now available. This portal provides a host of facilities including details of the Nissan Range, Fleet Services, a Company Car Tax Calculator and much more.

3 CONTACT PROCESS A clear contact process is in place which has been designed to identify solutions to problems quickly while providing the appropriate level of support. From October 2013, a new Fleet designated telephone number will be available to both Leasing Companies and Corporate Customers. This will improve speed and efficiency when communicating directly with the Case Manager team. The first contact point should always be with your Nissan dealer. However we realise that extra support is sometimes required, so listed below is the process when contacting Fleet Customer Services: Case logged and in progress Case resolved Yes Yes No New Fleet Customer Services Tel: or Fleet Case Manager sets up a case and confirms the reference number. Fleet Case Manager confirms if a loan vehicle is available or if Loss of Use Support is applicable. Resolution process commences in conjunction with the Nissan dealer fix identified and actioned and accepted? If solution not acceptable for the customer, the case is escalated to the NMGB Case Manager accepted. If the case is still unresolved then it will be escalated again to the Nissan Customer Services Manager who will in turn liaise with the Fleet Aftersales Manager for the most suitable solution. NEW LCV CONTACT NUMBER In addition to the new designated Fleet Customer Service line, there is also a new Light Commercial Vehicle designated number. This facility is available to strengthen the support available to Nissan Van customers requiring assistance. Contact number:

4 OPENING HOURS The team of Fleet Case Managers are available during the hours below: Monday, Tuesday, Thursday & Friday 8: pm Wednesday (staff training) 10: pm Out of these hours, please use the Fleet address or contact your Nissan dealer for further assistance. NEW VEHICLE WARRANTY The manufacturer warranty on Nissan vehicle purchases from UK dealerships is 3 years (from date of first registration) or 60,000 miles, whichever occurs sooner. The registration date is entered on the service booklet provided with the vehicle by the selling dealer. Additionally LCVs (excluding Navara) are covered by a 3 year 100,000 mile Warranty. A range of extended Warranty products are available, please contact your Nissan dealer for more details. The Nissan Motor (GB) Ltd warranty is a Pan European Warranty and does not affect the statutory rights of the owner of the vehicle. It is limited to the replacement or repair of parts, which in the opinion of NMGB Ltd or their representative, have failed due to a manufacturing defect. In such instances NMGB Ltd will cover the cost of repairs/replacement for work undertaken by an approved Nissan franchised dealer. The warranty provided by Nissan Motor (GB) Ltd will not cover the cost of: Routine maintenance Adjustments Replacement parts subject to normal wear and tear Damage caused by natural elements or as a result of an accident A Nissan Franchised dealer must undertake all warranty repairs and any parts removed as part of this process become the property of Nissan Motor (GB) Ltd. Repairs carried out under warranty do not extend the period of validity. For full details please refer to the warranty and maintenance handbooks supplied with the vehicle. GOODWILL For vehicles that fall outside of the standard warranty period and terms, Nissan Motor (GB) Ltd may consider a goodwill payment for the replacement or repair of parts at their discretion. Each case will be reviewed independently and a decision made considering age and mileage of the vehicle, reason for failure, service history and business relationship.

5 CUSTOMER MOBILITY In the first instance, it is the responsibility of the authorised Nissan dealer to ensure the customer is kept mobile when the vehicle is undergoing a warrantable repair. If, however, a dealer loan vehicle is not available, the following two options apply: 1. Nissan Loan Vehicles Fleet Customer Services will check the availability of a loan vehicle provided by Nissan Motor GB Ltd. This may not be on a like-for-like basis and is subject to the car or LCV being available at the time of the vehicle being required. Before a loan vehicle can be allocated, a driving licence validation process is required. Within 24 hours, the end user must provide a copy of their licence. If NMGB has offered a loan vehicle and the end user fails to provide their licence details, NMGB will not be held accountable or liable for any loss of use charges or costs associated with being unable to fulfil any business requirements. 2. Loss of Use Support If it is not possible to source a loan vehicle from either the dealer or Nissan Motor GB Ltd, Fleet Customer Services will use the matrix below to pay Loss of Use Support. Model Daily Rate Micra and Note Leaf, Juke, Qashqai and X-Trail Cabstar, Primastar and NV Navara, Pathfinder and NV Terms & Conditions: Loss of Use is capped at a total of 1500 Loss of Use is not paid retrospectively, ie before a case has been raised Additionally where an end user is paying for mobility support to the Leasing Company, loss of use is not payable. Please ensure that as soon as Loss of Use Support is required that a case is raised with Fleet Customer Services without delay.

6 BREAKDOWN COVER All UK supplied Nissan Fleet vehicles* are covered by 3 year/60,000 mile RAC Roadside assistance (please refer to A Roadside Assistance booklet is provided within the vehicle book pack. An outline of the content is given below: Roadside repair enabling onward travel Recovery, for problems that can not be solved at the roadside or, if the vehicle is immobilised, to an authorised Nissan dealer or chosen body shop within 30 miles At Home repairs or recovery to the local Nissan dealership Onward travel so that the journey can continue. This may be either through FOC replacement vehicle hire for maximum three days or alternative transport. Alternatively, RAC Nissan Assist can arrange up to three nights accommodation in a 3-star hotel For Roadside Assistance please ring: when travelling in the UK when travelling in Europe Please mention the following details: Vehicle registration Name Exact location including road plus nearest junction Telephone number Vehicle model and colour * Nissan Leaf models are covered by breakdown cover which is supplied by Axa. The main contact number is when travelling in the UK and +44 (01) for European assistance. SERVICE, MAINTENANCE AND REPAIR Information regarding parts and service schedules, along with current pricing for each Nissan model, is available by using the site below. New models will be added prior to the launch/start of sales dates. If you wish to set up access to this portal, please call for a user ID and password.

7 SAFETY RECALLS/SERVICE CAMPAIGNS Safety recalls involve product concerns, which are safety related. In these cases, Nissan will normally source the owner details from the DVLA and contact them directly. Service campaigns involve concerns, which may cause customer dissatisfaction. Depending on the concern, Nissan may or may not contact owners directly, but will ensure details are recorded and available to Nissan franchised dealers. An authorised dealer must complete all recalls and service campaigns. Each authorised dealer has access to a database and is required to check any outstanding recalls/campaigns for vehicles presented to them. PARTS AVAILABILITY Nissan has a comprehensive parts order process that aims to provide the required part as and when required. However, with the large number of parts used within the vehicle range, some components may need to be sourced from our parts function in Europe or either Japan or the item manufacturer (i.e. on back order). In normal circumstances Nissan Motor (GB) Ltd aims to provide parts via the dealer network within the following working day periods: UK Stock Dealer Orders Before 11:30 After 11:30 VOR parts - ordered before 17:00 Next day 2 days Next day European Parts Stock Available Not available VOR Stock held VOR Parts not in stock 7 days 6 weeks 4 days 15 days COMPANY CONTACTS Nissan Motor (GB) Ltd, The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Herts WD3 9YS Main Telephone Switch Board Fleet Customer Support Customer Support Fleet Aftersales Manager Company Website

These terms and conditions cover the following offers and schemes from 5 th January 2016 to 31 st March 2016:

These terms and conditions cover the following offers and schemes from 5 th January 2016 to 31 st March 2016: TERMS & CONDITIONS These terms and conditions cover the following offers and schemes from 5 th January 2016 to 31 st March 2016: General You + Nissan Easy Care Preferences 500 Nissan Customer Loyalty Servicing

More information

Option 2 Non-mechanical breakdown

Option 2 Non-mechanical breakdown Option 1 Mechanical breakdown Available services: Roadside repair At home service Recovery to a single destination of your choice Onward travel assistance including one of the following: - Replacement

More information

What you need to know about your lease car

What you need to know about your lease car About this booklet Lease Car Drivers Handbook What you need to know about your lease car The following notes are provided to help you deal with emergency situations, accidents and breakdowns and to ensure

More information

The sacrifice is achieved by varying your terms and conditions of employment for the term which you choose to receive a company car.

The sacrifice is achieved by varying your terms and conditions of employment for the term which you choose to receive a company car. Employee Frequently Asked Questions General 1 What is Colleague Cars? Colleague Cars is a unique scheme open to all employees whereby you exchange some of your normal salary in return for a company car.

More information

BUSINESS LEASE CAR POLICY

BUSINESS LEASE CAR POLICY BUSINESS LEASE CAR POLICY Version: 2 Ratified by Senior Managers Operational Group Date ratified August 2015 Title of originator/author: Title of responsible Committee/group Assistant Director of Finance

More information

COLLEAGUE CARS FAQ S. What are the benefits of Colleague Cars? What is included in the package? How much can I save?

COLLEAGUE CARS FAQ S. What are the benefits of Colleague Cars? What is included in the package? How much can I save? What are the benefits of Colleague Cars? What is included in the package? How much can I save? COLLEAGUE CARS FAQ S Can I arrange to test drive a car? What makes and models are available? A brief insight

More information

Frequently Ask Questions

Frequently Ask Questions Frequently Ask Questions This document has been prepared to answer questions that you are likely to have on the new SalarySacrifice4Cars scheme ( the car scheme ). It is set out in 3 sections The car scheme

More information

NISSAN. e-nv200 VAN. Print Close REQUEST A TEST DRIVE

NISSAN. e-nv200 VAN. Print Close REQUEST A TEST DRIVE NISSAN e-nv200 VAN Technical Specifications Print Close TRANSFORM YOUR BUSINESS WITH THE 100% ELECTRIC NISSAN e-nv200. The 100% electric e-nv200 van offers the best of both worlds - all the class leading

More information

RACV Warranty. Three choices of cover. Motor Vehicle Warranty Product Brochure

RACV Warranty. Three choices of cover. Motor Vehicle Warranty Product Brochure RACV Warranty Three choices of cover Motor Vehicle Warranty Product Brochure About the RACV Warranty As one of the most respected brands in the motoring industry with over 100 years experience in delivering

More information

RAC Breakdown Cover. Key Facts PLEASE READ AND KEEP FOR YOUR RECORDS

RAC Breakdown Cover. Key Facts PLEASE READ AND KEEP FOR YOUR RECORDS RAC Breakdown Cover Key Facts PLEASE READ AND KEEP FOR YOUR RECORDS Policy Summary RAC Breakdown Cover RAC Breakdown Cover is intended to offer services relating to the breakdown of vehicles. This policy

More information

EXTENDED WARRANTIES TAKE THE JOURNEY FURTHER ABOVE AND BEYOND

EXTENDED WARRANTIES TAKE THE JOURNEY FURTHER ABOVE AND BEYOND EXTENDED WARRANTIES TAKE THE JOURNEY FURTHER ABOVE AND BEYOND WHY BUY LAND ROVER EXTENDED WARRANTY? Your Land Rover is built for anything and no one is better equipped to protect your vehicle from the

More information

Driver Card. Driver Helpline. Your. Your

Driver Card. Driver Helpline. Your. Your Your Driver Card Dispatched before the delivery of the new vehicle, the driver card features a helpline number, your customer identification number (where applicable) and details of any additional service

More information

BE MINI. MINI ROADSIDE ASSISTANCE & ACCIDENT MANAGEMENT.

BE MINI. MINI ROADSIDE ASSISTANCE & ACCIDENT MANAGEMENT. BE MINI. MINI ROADSIDE ASSISTANCE & ACCIDENT MANAGEMENT. Driving a MINI is fun. Running into unexpected trouble is not. But with MINI Roadside Assistance & Accident Management, we ll do everything we can

More information

NHS FORTH VALLEY OPERATING PROCEDURE FOR CAR LEASING SCHEME

NHS FORTH VALLEY OPERATING PROCEDURE FOR CAR LEASING SCHEME NHS FORTH VALLEY OPERATING PROCEDURE FOR CAR LEASING SCHEME Date of First Issue 01/09/1987 Current Issue Date 02/12/2015 Review Date 31/12/2017 Approved 01/05/2009 Version Version 3.0 Author / Contact

More information

SERVICE PLAN & WARRANTY PASSENGER CARS PLUG-IN HYBRID ELECTRIC VEHICLE

SERVICE PLAN & WARRANTY PASSENGER CARS PLUG-IN HYBRID ELECTRIC VEHICLE SERVICE PLAN & WARRANTY PASSENGER CARS PLUG-IN HYBRID ELECTRIC VEHICLE WARRANTY STATEMENT Your authorised Mitsubishi Motors Dealer will repair or replace without charge: any part of your Mitsubishi Motors

More information

optimizer Key Facts An introduction to the benefits available to you through the optimizer Salary Sacrifice Car Scheme.

optimizer Key Facts An introduction to the benefits available to you through the optimizer Salary Sacrifice Car Scheme. optimizer Key Facts An introduction to the benefits available to you through the optimizer Salary Sacrifice Car Scheme. What is optimizer? Optimizer is a new kind of car scheme that gives you access to

More information

Frequently Asked Questions.

Frequently Asked Questions. Frequently Asked Questions. Introduction to TCH Salsa We are introducing a unique benefit to our employees which allows you to sacrifice an element of your salary for a leased car, taking advantage of

More information

New Vehicle Warranty

New Vehicle Warranty New Vehicle Warranty Useful Information: For information about our new cars, latest offers, owning a ŠKODA and to find your nearest retailer, please log onto www.skoda.co.uk ŠKODA Roadside Assistance:

More information

Who better to finance your car than the people who built it?

Who better to finance your car than the people who built it? >> Financing your smart Who better to finance your car than the people who built it? SF67/01/14 smart Mercedes-Benz Financial s UK Limited. A Daimler Company. Tongwell, Milton Keynes MK15 8BA, United Kingdom.

More information

Motor Fleet Insurance

Motor Fleet Insurance Motor Fleet Insurance Summary of Cover A commercial motor insurance package available for Partnerships or Companies who require more than four vehicles to be insured under the one Policy. Why choose the

More information

YOUR ONE STOP VEHICLE MANAGEMENT SOLUTION. WWW.MINTAUTOMOTIVEGROUP.CO.UK

YOUR ONE STOP VEHICLE MANAGEMENT SOLUTION. WWW.MINTAUTOMOTIVEGROUP.CO.UK YOUR ONE STOP VEHICLE MANAGEMENT SOLUTION. WWW.MINTAUTOMOTIVEGROUP.CO.UK 2 ABOUT MINT AUTOMOTIVE GROUP WELCOME TO MINT AUTOMOTIVE Mint Automotive Group is an independently run vehicle management company,

More information

GET THE CAR YOU LOVE THE SMART AND EASY WAY

GET THE CAR YOU LOVE THE SMART AND EASY WAY GET THE CAR YOU LOVE THE SMART AND EASY WAY What is Novated Leasing? NOVATED LEASING MADE EASY A Novated Lease is a three way agreement between you, Custom Fleet and your employer. It can potentially save

More information

Toyota Finance for Business

Toyota Finance for Business Toyota Finance for Business Welcome 2 Why choose Toyota Financial Services? 3 1 Toyota Contract Hire 4 AccessToyota 7 Other financial products 9 Protecting your car 12 Personal Tax for Company Car Drivers

More information

Product Disclosure Statement

Product Disclosure Statement MTA Insurance Limited Equity Plus Insurance Product Disclosure Statement This document must be read in conjunction with the Application/Certificate of Insurance for MTA Equity Plus Insurance. Together

More information

Service Guide. Help on the road. 24-hour service hotline: +41 800 818 418

Service Guide. Help on the road. 24-hour service hotline: +41 800 818 418 Service Guide. Help on the road. 24-hour service hotline: +41 800 818 418 Table of contents. 24-hour service hotline Page 3 Service Card Page 4 Claims management Page 5 Insurance management Page 6 Fuel

More information

LOREM IPSUM 2015 DRIVER S GUIDE

LOREM IPSUM 2015 DRIVER S GUIDE LOREM IPSUM 2015 DRIVER S GUIDE CONTENT DRIVER S RESPONSIBILITIES DELIVERY AND REGISTRATION 2 4 INSURANCE AND ACCIDENT MANAGEMENT: - VEHICLE AND DOCUMENT THEFT, VANDALISM, DAMAGES - ACCIDENT - TRAVEL ABROAD

More information

MOTOR FLEET INSURANCE

MOTOR FLEET INSURANCE MOTOR FLEET INSURANCE Summary of Cover A commercial motor insurance package available for Partnerships or Companies who require more than four vehicles to be insured under the one Policy. Why choose the

More information

Offers from 189 per month including deposit contributions of 1,750 *

Offers from 189 per month including deposit contributions of 1,750 * Mercedes Benz Finance Mercedes Benz Citan Price List Offers from 189 per month including deposit contributions of 1,750 * Business Users Only. Effective from October 2015. Keeping you 100% Mercedes Benz

More information

Employee car leasing and cash alternative scheme conditions (live scheme) FOR EMPLOYEES ON BAND 9 AND ABOVE Effective from August 2007

Employee car leasing and cash alternative scheme conditions (live scheme) FOR EMPLOYEES ON BAND 9 AND ABOVE Effective from August 2007 Employee car leasing and cash alternative scheme conditions (live scheme) FOR EMPLOYEES ON BAND 9 AND ABOVE Effective from August 2007 1 INTRODUCTION This Scheme provides a leased car of the employee s

More information

Efficient cars, efficient finance and perfect business sense. Fleet solutions to get your business moving.

Efficient cars, efficient finance and perfect business sense. Fleet solutions to get your business moving. Efficient cars, efficient finance and perfect business sense. Fleet solutions to get your business moving. Toyota continues to push technology forward for today s constantly evolving world. Our long-standing

More information

Car loans. Richie found it pays to shop around. How do car loans work? Factsheet. August 2011

Car loans. Richie found it pays to shop around. How do car loans work? Factsheet. August 2011 Factsheet August 2011 Apart from your home, a car is one of the biggest single purchases you re ever likely to make. If you don t have the cash to pay for it upfront, you ll need to borrow money. And,

More information

BMW Roadside Assistance & Accident Management 133 BMW bmw.com.au

BMW Roadside Assistance & Accident Management 133 BMW bmw.com.au BMW Roadside Assistance & Accident Management 133 BMW bmw.com.au BMW Group Australia Ltd, ABN 1100 467 5192, 01/10 Part No. 8888 1600 261, BMW11209 BMW Roadside Assistance & Accident Management 133 BMW

More information

Administered on behalf of your dealer by: Gold Dealer Care Extended Guarantee Effective from 20/05/2015

Administered on behalf of your dealer by: Gold Dealer Care Extended Guarantee Effective from 20/05/2015 Administered on behalf of your dealer by: Gold Dealer Care Extended Guarantee Effective from 20/05/2015 2 Contents Section Page Contents... 2 Welcome... 3 Gold Guarantee... 4 Optional additional items...

More information

Making Sense of GAP Insurance How To Mind Your GAP

Making Sense of GAP Insurance How To Mind Your GAP Making Sense of GAP Insurance How To Mind Your GAP Customer Fact Sheet Guaranteed Asset Protection June 2012 MAKING SENSE OF GAP INSURANCE HOW TO MIND YOUR GAP 3 What is GAP insurance? If you re thinking

More information

0870 600 4499 or visit our website www.arval.co.uk

0870 600 4499 or visit our website www.arval.co.uk Making the most of Contract Hire and Maintenance from Arval Your guide to service, repair and additional services For all your driver needs call 0870 600 4499 or visit our website www.arval.co.uk Passionate

More information

Contents. Your LeasePlan Car

Contents. Your LeasePlan Car Your LeasePlan Car Contents Your LeasePlan Car Our philosophy is that using a LeasePlan car should be easy. It s easy for you because, on behalf of your employer, we deal with pretty much all the paperwork

More information

A guide to ŠKODA Fleet Aftersales

A guide to ŠKODA Fleet Aftersales A guide to ŠKODA Fleet Aftersales Effective: 1st April 2012 Contents 4 Authorised Retailer network 6 Roadside Assistance 7 Warranty 8 Fleet customer care 9 Technical & Genuine Parts support 10 Goodwill

More information

Derbyshire Healthcare NHS Foundation Trust. Lease Car Scheme

Derbyshire Healthcare NHS Foundation Trust. Lease Car Scheme Derbyshire Healthcare NHS Foundation Trust Lease Car Scheme October 2012-1 - 1. INTRODUCTION Derbyshire Healthcare Foundation Trust has agreed to introduce a Lease Car Scheme which enables employees who

More information

Approved used car warranty information

Approved used car warranty information Approved used car warranty information www.hyundai.co.uk 9407 H Promise Approved Used Information, Training, Book - Hyundai Motors UK Limited.indd 1 10/06/2015 14:57:37 Contents Section Page Contents...

More information

New Vehicle Warranty

New Vehicle Warranty New Vehicle Warranty Useful Information: For information about our new cars, latest offers, owning a Škoda and to find your nearest retailer, please log onto www.skoda.co.uk Škoda Roadside Assistance:

More information

Staff car leasing scheme

Staff car leasing scheme Staff car leasing scheme 1. General 1.1 This document details the arrangements and conditions for providing cars to employees under the Council's Car Leasing Scheme ("the Scheme"). Eligible employees are:-

More information

Lease Car Scheme. Drivers Guide

Lease Car Scheme. Drivers Guide NHS Fleet Lease Car Scheme Drivers Guide Scheme Administrator: Knowles Associates TFM Ltd Red Lion House, The Green Great Bentley Colchester Essex CO7 8QG Telephone: 01206 252300 Fax: 01206 252211 Email:

More information

UK and European breakdown cover

UK and European breakdown cover UK and European breakdown cover Introduction Welcome to UK and European breakdown cover This Motor Breakdown and accident recovery service is administered on behalf of The Co-operative Insurance by AXA

More information

FACULTY OF EDUCATION AND THEOLOGY INITIAL TEACHER EDUCATION TRANSPORT POLICY

FACULTY OF EDUCATION AND THEOLOGY INITIAL TEACHER EDUCATION TRANSPORT POLICY FACULTY OF EDUCATION AND THEOLOGY INITIAL TEACHER EDUCATION TRANSPORT POLICY September 2013 Contacts School Partnership Office Head of School Partnership Office Nicola Thompson 01904 876549 School Placement

More information

Frequently Asked Questions Direct Debit

Frequently Asked Questions Direct Debit Frequently Asked Questions Direct Debit 1.What is Direct Debit? Direct Debit is a simple, safe and convenient way to manage your household bills or make regular or occasional payments from your bank account.

More information

FLEET ROAD RISK POLICY

FLEET ROAD RISK POLICY FLEET ROAD RISK POLICY SGPilliner U:\PolicieandProcedures\FleetRoadRiskPolicy\FleetRoadRiskPolicy040903 1 Fleet Road Risk Policy. 1.0 Introduction. Carmarthenshire County Council is committed to manage

More information

Knowles Associates Total Fleet Management Ltd. Website E- Expenses and Greyfleet Registration, Additional Jobs, Expenses and Mileage

Knowles Associates Total Fleet Management Ltd. Website E- Expenses and Greyfleet Registration, Additional Jobs, Expenses and Mileage Knowles Associates Total Fleet Management Ltd Website E- Expenses and Greyfleet Registration, Additional Jobs, Expenses and Mileage Author: Lennon Carrington Approved by: Owner: Knowles Associates Total

More information

LAND ROVER INCONtROL

LAND ROVER INCONtROL LAND ROVER InControl USER GUIDE Welcome to Land Rover InControl This guide assists you in activating your Land Rover InControl account as well as providing information on the InControl products below:

More information

MAKING OUR ROADS SAFER FOR EVERYONE TRACEY FULLER 19.10.15

MAKING OUR ROADS SAFER FOR EVERYONE TRACEY FULLER 19.10.15 MAKING OUR ROADS SAFER FOR EVERYONE TRACEY FULLER 19.10.15 Introductions & Agenda Arval Customer Engagement Manager Who are Arval? What is Managing Occupational Road Risk (MORR)? Or as I like to call it

More information

Gap Insurance. Tel No: 0845 5193825 Fax No: 0845 5193822 E: assetfinance@nmsfinancial.co.uk W: www.nmsassetfinance.co.uk

Gap Insurance. Tel No: 0845 5193825 Fax No: 0845 5193822 E: assetfinance@nmsfinancial.co.uk W: www.nmsassetfinance.co.uk Gap Insurance Gap Insurance gives you protection if your car is written off or stolen. It basically provides cover for any shortfall received from your motor insurer and the amount required to settle your

More information

INTRODUCING CHEVROLET COMPLETE CARE YOUR COMPREHENSIVE OWNER BENEFIT PROGRAMME

INTRODUCING CHEVROLET COMPLETE CARE YOUR COMPREHENSIVE OWNER BENEFIT PROGRAMME INTRODUCING CHEVROLET COMPLETE CARE YOUR COMPREHENSIVE OWNER BENEFIT PROGRAMME COMPLETE CARE OVERVIEW WHAT IS CONTENTS COMPLETE CARE? WHAT IS COMPLETE CARE? When we set out to FIND NEW ROADS, we created

More information

Mercedes-Benz Road Care

Mercedes-Benz Road Care Mercedes-Benz Road Care Toll free number: 1800 807 700 Q LIT 00 102 0794 Mercedes-Benz Road Care At Mercedes-Benz, we share your concern over privacy. The membership and other personal details you provide

More information

Frequently Asked Questions (FAQs) from AXA Affin General

Frequently Asked Questions (FAQs) from AXA Affin General Frequently Asked Questions (FAQs) from HSBC Bank Malaysia Berhad Q: Who is the underwriter for Car Insurance from HSBC ( Car Insurance )? A: AXA Affin General Insurance Berhad. Q: How do I pay for Car

More information

COMPANY VEHICLE POLICY

COMPANY VEHICLE POLICY COMPANY VEHICLE POLICY The following is a guide of what to include in a Company Vehicle Scheme. This can be used as a template by you to construct your own policy and adapted to suit your own company.

More information

NISSAN MY15 e-nv200 VAN

NISSAN MY15 e-nv200 VAN NISSAN MY15 e-nv200 VAN Technical Specifications Price List Commitments Print Close TRANSFORM YOUR BUSINESS WITH THE 100% ELECTRIC NISSAN e-nv200. The 100% electric e-nv200 van offers the best of both

More information

Fleet Policy. Version Number: 2 Controlled Document Director of Corporate Affairs

Fleet Policy. Version Number: 2 Controlled Document Director of Corporate Affairs Fleet Policy CONTROLLED DOCUMENT CATEGORY: CLASSIFICATION: PURPOSE: This Document supports: Controlled Document Number: Policy Governance To set out the principles for the management of the Trust Fleet

More information

Suzuki Service Record and Warranty Booklet for Automobile TERMS AND CONDITIONS

Suzuki Service Record and Warranty Booklet for Automobile TERMS AND CONDITIONS Suzuki Service Record and Warranty Booklet for Automobile TERMS AND CONDITIONS Web Version 3 August 2011 1 Introduction We are delighted that you have chosen a Suzuki as your new vehicle and are confident

More information

This section applies to you if the Accident was not your fault and you have been provided with a replacement vehicle.

This section applies to you if the Accident was not your fault and you have been provided with a replacement vehicle. PAA Scheme - Terms & Conditions Accident Not Your Fault? In the unfortunate event of you having an accident that was not your fault, we ll get your vehicle recovered from the accident scene (if it s not

More information

Human Resources Policy No. HR12

Human Resources Policy No. HR12 Human Resources Policy No. HR12 Additionally refer to HR13 Travel Expenses Sponsor: Head of Human Resources in conjunction with Director of Corporate Affairs Date agreed by TNCC: May 2005 Date agreed by

More information

Lancaster University Frequently Asked Questions

Lancaster University Frequently Asked Questions Lancaster University Frequently Asked Questions CONTENTS 1. About the Scheme and Salary Sacrifice Arrangements... 2 2. Ordering a Car... 5 3. Taking Delivery of a Car... 7 4. Leaving the Scheme Early...

More information

Warranty Guide. written by James Ruppert. The Consumer s Guide to Extended Vehicle Warranties and Mechanical Breakdown Insurance

Warranty Guide. written by James Ruppert. The Consumer s Guide to Extended Vehicle Warranties and Mechanical Breakdown Insurance Warranty Guide written by James Ruppert The Consumer s Guide to Extended Vehicle Warranties and Mechanical Breakdown Insurance 1 9 9 7 ESTABLISHED Why do I need a warranty for my car? Once the manufacturer

More information

Righting Your New Car s Wrongs

Righting Your New Car s Wrongs Righting Your New Car s Wrongs Douglas F. Gansler, Attorney General, Maryland Attorney General s Office Your Rights Under Maryland s Lemon Law If your new car spends more time in the repair shop than on

More information

Frequently Asked Questions by Employees. Fuel Efficient Car Lease Scheme. An employee benefit offered by the University of Birmingham

Frequently Asked Questions by Employees. Fuel Efficient Car Lease Scheme. An employee benefit offered by the University of Birmingham Frequently Asked Questions by Employees Fuel Efficient Car Lease Scheme An employee benefit offered by the University of Birmingham If you have any further questions or would prefer to talk to someone,

More information

Van Insurance Summary of cover

Van Insurance Summary of cover Van Insurance Summary of cover About this document This document is a summary of the insurance provided by our Van insurance policy. Therefore it does not contain the full terms and conditions of your

More information

We are the chosen providers of vehicle finance for the Mitsubishi dealer network, with a range of hire purchase and contract hire products

We are the chosen providers of vehicle finance for the Mitsubishi dealer network, with a range of hire purchase and contract hire products Your new VEHICLE Your new car Find the right finance product for you with a range of options from Finance and Contract Motoring. Drive away in your new or used vehicle with a finance arrangement that is

More information

CUSTOMER CARE CHARTER OUR PROMISE TO YOU

CUSTOMER CARE CHARTER OUR PROMISE TO YOU CUSTOMER CARE CHARTER OUR PROMISE TO YOU Dear Customer, At Mitsubishi, our customers are at the heart of everything we do. When you purchase a Mitsubishi you become part of our family and we ll ensure

More information

Supporting the work of. Minibus Insurance. Policy summary. Don t drive off without Unity s minibus cover

Supporting the work of. Minibus Insurance. Policy summary. Don t drive off without Unity s minibus cover Supporting the work of Minibus Insurance Policy summary Don t drive off without Unity s minibus cover Specialist Minibus Insurance Cover includes: Accidental damage to the vehicle Our minibus policy goes

More information

FLEET INCENTIVE PROGRAM 2015 MODEL FLEET SALES PROGRAM OFFICIAL PROGRAM ANNOUNCEMENT. Commercial Business, Government, Others

FLEET INCENTIVE PROGRAM 2015 MODEL FLEET SALES PROGRAM OFFICIAL PROGRAM ANNOUNCEMENT. Commercial Business, Government, Others FLEET INCENTIVE PROGRAM 2015 MODEL FLEET SALES PROGRAM OFFICIAL PROGRAM ANNOUNCEMENT Program Period: September 25, 2015 - December 31, 2015 PROGRAM: PARTICIPANTS: ELIGIBLE MODELS: QUALIFIER: Sales Assistance

More information

Please don t delay - report same day

Please don t delay - report same day How to make a claim How to make a claim Early reporting 1 Methods of reporting a claim 2 Policy covers Comprehensive cover 3 Non-comprehensive cover 3 Legal expenses 3 Broken windscreen or other glass

More information

THE NEW JERSEY LEMON LAW: A CONSUMER GUIDE. By Walt Kane Investigative Reporter News 12 New Jersey

THE NEW JERSEY LEMON LAW: A CONSUMER GUIDE. By Walt Kane Investigative Reporter News 12 New Jersey THE NEW JERSEY LEMON LAW: A CONSUMER GUIDE By Walt Kane Investigative Reporter News 12 New Jersey INTRODUCTION Few things are more frustrating than buying a new car, only to have it keep having problems.

More information

Frequently asked questions

Frequently asked questions Frequently asked questions We have split our frequently asked questions into 14 areas to enable you to find the answer to your questions quickly, please click on the most relevant category. Contents: Miles

More information

JAGUAR INSURANCE ANNUAL MOTOR INSURANCE AND COMPLIMENTARY 7 DAY INSURANCE

JAGUAR INSURANCE ANNUAL MOTOR INSURANCE AND COMPLIMENTARY 7 DAY INSURANCE JAGUAR INSURANCE ANNUAL MOTOR INSURANCE AND COMPLIMENTARY 7 DAY INSURANCE 2 PROTECT YOUR JAGUAR In the event of a vehicle accident, Jaguar guarantees the highest quality repair by our experts. They only

More information

BUSINESS MILEAGE CHANGES FREQUENTLY ASKED QUESTIONS

BUSINESS MILEAGE CHANGES FREQUENTLY ASKED QUESTIONS BUSINESS MILEAGE CHANGES FREQUENTLY ASKED QUESTIONS Question 1 What has prompted these changes? 2 Are all staff affected by these changes? Who is most affected by these changes? 3 What are the current

More information

Employment Policies, Procedures & Guidance CONTRACT HIRE (CAR LEASING) SCHEME

Employment Policies, Procedures & Guidance CONTRACT HIRE (CAR LEASING) SCHEME CONTRACT HIRE (CAR LEASING) SCHEME 1. Introduction GUIDANCE NOTES The following details describe the conditions for providing a contract hire car to employees of the Council. Under the scheme, the Council

More information

STANDARDS OF THE NEW YORK LEMON LAW New Car Lemon Law

STANDARDS OF THE NEW YORK LEMON LAW New Car Lemon Law STANDARDS OF THE NEW YORK LEMON LAW New Car Lemon Law The following is a brief explanation of most relevant provisions of the lemon law. The complete text of the lemon law can be found at N.Y. Gen. Bus.

More information

WE VE CAPPED THE PRICE. NOT THE SERVICE.

WE VE CAPPED THE PRICE. NOT THE SERVICE. WE VE CAPPED THE PRICE. NOT THE SERVICE. 5 4 5 CAPPED PRICE SERVICING MEANS REAL PEACE OF MIND. You ll enjoy more than a capped price, with a range of benefits exclusive to you as a Mitsubishi owner. Competitively

More information

Mercedes-Benz Business Solutions. Built around your business.

Mercedes-Benz Business Solutions. Built around your business. Mercedes-Benz Business Solutions. Built around your business. Business Solutions. Designed with you in mind. We understand that your business is unique and has its own needs, which is why we have designed

More information

SALARY PACKAGING MOTOR VEHICLES GUIDE TO EMPLOYEES

SALARY PACKAGING MOTOR VEHICLES GUIDE TO EMPLOYEES SALARY PACKAGING MOTOR VEHICLES GUIDE TO EMPLOYEES 1. Introduction Categories of Arrangements. 2. Benefits of Vehicle Leasing. 3. Lease Contract Conditions. 4. Understanding the Commitment. 5. Safety Nets.

More information

FAQs. efits; The car scheme and how it works. Introduction

FAQs. efits; The car scheme and how it works. Introduction FAQs This document has been prepared to answer questions that you are likely to have about the Affordable Car Scheme (Car Salary Sacrifice Scheme). It is set out in 3 sections: efits; Once your vehicle

More information

G R E A T V a l u e MAKING SURE YOUR FIAT STAYS 100% FIAT ALWAYS

G R E A T V a l u e MAKING SURE YOUR FIAT STAYS 100% FIAT ALWAYS G R E A T V a l u e M O T O R I N S U R A N C E A N D F R E E I N S U R A N C E F O R 7 D A Y S MAKING SURE YOUR FIAT STAYS 100% FIAT ALWAYS U P G R A D E T O F I A T I N S U R A N C E Fiat Insurance offers

More information

ANNEX E MCL Vehicle Warranty Products final code

ANNEX E MCL Vehicle Warranty Products final code ANNEX E MCL Vehicle Warranty Products final code Introduction The Motor Industry Code of Practice for Vehicle Warranty Products ( the Code ) confirms promises made by subscribing warranty administrators

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions Important Numbers Claims and Accident Helpline 0330 100 3123 (24 hours) Glass Helpline 0844 248 7065 (24 hours) Policy Changes 0330 100 3161 Quotes and Renewals 0800 980 1693

More information

1. About the Scheme and Salary Sacrifice Arrangements

1. About the Scheme and Salary Sacrifice Arrangements CONTENTS 1. About the Scheme and Salary Sacrifice Arrangements... 2 2. Changes to the NHS Pension Scheme in 2015... 5 3. Ordering a Car... 6 4. Taking Delivery of a Car... 8 5. Leaving the Scheme Early...

More information

Am I entitled to claim back travel or accommodation costs as a result of attending a practice placement?

Am I entitled to claim back travel or accommodation costs as a result of attending a practice placement? Am I entitled to claim back travel or accommodation costs as a result of attending a practice placement? (courses commencing on or after 1 September 2012) If you have to undertake practice placements as

More information

Toyota Extra Care Extended Factory Warranty

Toyota Extra Care Extended Factory Warranty Toyota Extra Care Extended Factory Warranty Terms and Conditions Preparation date: 1 April 2012 toyotaextracare.com.au 2 Contents Introduction 4 Welcome to Toyota Extra Care Extended Factory Warranty 4

More information

Mercedes Benz Sprinter Price List

Mercedes Benz Sprinter Price List Mercedes Benz Finance Mercedes Benz Sprinter Price List Offers from 249 per month with a customer deposit of 2,650 (plus VAT)* Business Users Only. Effective from January 2016. Keeping you 100% Mercedes

More information

Unique peace of mind.

Unique peace of mind. BMW Group Roadside Assistance & Accident Management 1800 808 111 Unique peace of mind. Roadside Assistance & Accident Management for you and your BMW. BMW Group Roadside Assistance & Accident Management.

More information

GUIDE TO SALARY PACKAGING A CAR

GUIDE TO SALARY PACKAGING A CAR GUIDE TO SALARY PACKAGING A CAR TABLE OF CONTENTS INTRODUCTION 3 WHY SALARY PACKAGING A CAR WITH PAYWISE 3 HOW SALARY PACKAGING A CAR WORKS 4 EMPLOYMENT TERMINATION 6 EARLY TERMINATION 6 GET STARTED 6

More information

EAST RIDING OF YORKSHIRE COUNCIL

EAST RIDING OF YORKSHIRE COUNCIL Agenda Item No: 13 Page Numbers: 175-182 EAST RIDING OF YORKSHIRE COUNCIL Report to: The Cabinet 18 January 2011 Wards: All wards Review of Lease Car Scheme Report of the Interim Director of Corporate

More information

Honda Warranty Plus. Honda Warranty Plus. Peace of mind motoring with 5 years Honda Premium Roadside Assist and 5 years or 140,000 km warranty cover

Honda Warranty Plus. Honda Warranty Plus. Peace of mind motoring with 5 years Honda Premium Roadside Assist and 5 years or 140,000 km warranty cover Honda Warranty Plus Honda Warranty Plus Peace of mind motoring with 5 years Honda Premium Roadside Assist and 5 years or 140,000 km warranty cover Please staple your confirmation letter here Honda Warranty

More information

The ultimate in protection

The ultimate in protection The ultimate in protection Insurance Honda Australia Pty. Ltd. ACN 004 759 611 ABN 66 004 759 611 95 Sharps Road, Tullamarine, Victoria, 3043. Freecall 1800 804 954 honda.com.au/cars HOD0705 Clever thinking.

More information

CODE OF CONDUCT. Leasing & Fleet. Management. British Vehicle Rental & Leasing Association. British Vehicle Rental and Leasing Association

CODE OF CONDUCT. Leasing & Fleet. Management. British Vehicle Rental & Leasing Association. British Vehicle Rental and Leasing Association CODE OF CONDUCT Leasing & Fleet Management British Vehicle Rental & Leasing Association British Vehicle Rental and Leasing Association Contents Introduction 3 Principles 4 Core standards 5 Before signing

More information

Procedure Manual. (Web Version) Provision of Fleet Management Services

Procedure Manual. (Web Version) Provision of Fleet Management Services Procedure Manual (Web Version) Provision of Fleet Management Services Cathy Moore Client Relationship and Marketing Manager StateFleet Department of Finance, Services and Innovation T 02 9372 7749 E cathy.moore@finance.nsw.gov.au

More information

www.saffroninsurance.co.uk Motor claims assistance When things don t go to plan, we go to work.

www.saffroninsurance.co.uk Motor claims assistance When things don t go to plan, we go to work. www.saffroninsurance.co.uk Motor claims assistance When things don t go to plan, we go to work. Motor claims assistance In the event of a claim, experienced specialists are on hand to ensure that your

More information

Motor Legal Care Terms and Conditions

Motor Legal Care Terms and Conditions Motor Legal Care Terms and Conditions The cover provided under this notice is in addition to your Breakdown cover and should be read together with your existing terms and conditions. RAC Motor Legal Care

More information

Prospectus Keeping business on the move. Fleetwise

Prospectus Keeping business on the move. Fleetwise Prospectus Keeping business on the move Fleetwise Fleetwise Protecting your fleet business. Our market leading Fleetwise policy can provide cover for virtually any vehicle you ve got, and any vehicle combination.

More information

Upgrade your FREE 7 day cover to an annual policy and keep your Suzuki 100% Suzuki

Upgrade your FREE 7 day cover to an annual policy and keep your Suzuki 100% Suzuki Arrange your FREE 7 day cover To obtain your FREE 7 day cover and annual quote call 0800 980 1695 with the following details: Dealer code: Vehicle registration: Your email: Vehicle collection date: Insurance

More information

NHS South Tees CCG. Lease Car Policy

NHS South Tees CCG. Lease Car Policy NHS South Tees CCG Lease Car Policy Policy Title: Lease Car Policy Date: July 2013 1. Introduction NHS South Tees CCG Guide to Scheme Principles and Conditions for Employees NHS South Tees CCG has in operation

More information

Mechanical Breakdown Insurance Policy Summary

Mechanical Breakdown Insurance Policy Summary This policy summary provides some important facts about Click4Warranty Mechanical Breakdown Insurance. For full details of all your Policy benefits and the complete terms and conditions please refer to

More information

SALARY SACRIFICE CAR SCHEME

SALARY SACRIFICE CAR SCHEME SALARY SACRIFICE CAR SCHEME www.knowlesfleet.com 01206 255420 ABOUT THE SCHEME SALARY SACRIFICE PROVIDES THE OPPORTUNITY FOR ALL ELIGIBLE EMPLOYEES TO HAVE ACCESS TO A BRAND NEW CAR. Salary sacrifice allows

More information