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1 Your Driver Card Dispatched before the delivery of the new vehicle, the driver card features a helpline number, your customer identification number (where applicable) and details of any additional service numbers (please note, this is dependant on the services agreed within your organisation). Please keep your Driver Card in a safe place. For additional reference, you can enter your card details below. Customer ID Driver Helpline Additional Driver Services Your Driver Helpline Simply call your helpline number quoting your Customer Identification number (detailed on your Driver Card) to access the services available or to talk with a dedicated member of our customer services team who will assist you with your query. Please note, this number is available 8am-6pm Monday to Friday. Please familiarise yourself with the options available to you through the Driver Helpline.

2 Premier Network... for all your Servicing and Maintenance needs Dedicated to providing the highest and most comprehensive standards of vehicle service, maintenance and repair, our nationwide Premier Network partners are constantly monitored and measured to provide you with the highest quality of services to include:- Online booking; our dedicated website is available to locate and select your nearest GE Premier Network dealer - or simply contact the driver helpline. All work authorised by our technically qualified Cost Control team. Select your most convenient location, date and time. Option for your vehicle to be collected and returned to a place of your choice. A full report of work completed is provided. Book on-line or contact the driver helpline

3 Key Information Road Fund Licence If Road Fund Licence is included in your contract a new disc will be issued approximately seven days in advance of expiry of your current licence. Traffic Offences Depending upon the type of fine and how we have been instructed to administrate fines and offences by your company, all fines and offences will either be processed and paid on your behalf, relevant details referred directly to the issuing authority or details passed to your company directly. MOT Certificates Should your vehicle require a MOT inspection we will notify you in advance. This is required once a vehicle is three years old. It is your responsibility to submit the vehicle for a MOT test and to ensure that the appropriate certificate is forwarded to GE Capital Solutions Fleet Services. Foreign Travel If you intend to take your vehicle abroad you require the appropriate authority from GE Capital Solutions Fleet Services in addition to the necessary insurance arrangements. Please note that if a GE Capital Solutions Fleet Services vehicle is taken out of the UK it is mandatory that the appropriate cover is taken out with one of the major motoring organisations - this must include repatriation, replacement vehicle and temporary hotel accommodation. This is chargeable and will require a minimum 14 days notice.

4 Tyres, Batteries, Exhausts and Glass Replacement Services Tyre, Exhausts and Battery Replacement Should your vehicle require replacement tyres simply take the vehicle to any one of our approved centres, or contact them in advance on the number provided on your dedicated driver card. A mobile tyre service upon request should this be more convenient. Body Glass Replacement Should your vehicle require glass replacement or repair please take the vehicle to any one of our approved branches or, alternatively, glass replacement can be arranged by using the driver helpline card. Mobile glass replacement/repair service upon request should this be more convenient. Refer to your Driver Helpline Card for contact details. Please Note: This service is applicable subject to your Corporate Agreement

5 In case of Emergencies Hour Roadside Assistance...reassurance around the clock In the event of an unexpected breakdown, our 24 hour Roadside Assistance service offers roadside assistance, vehicle recovery, onward travel support and European motoring assistance. Accessed, where applicable, by the round the clock Roadside Assistance telephone number found on the driver card and designed to solve problems of unexpected breakdown, accident or vehicle theft, our range of Breakdown & Recovery services are provided in conjunction with the AA. Accident Management In the event of an accident all you need to do is to call our dedicated team of advisors available 24 hours a day, 365 days a year. After an accident your safety and well-being is our primary concern... our objective is to relieve you of the administrative and logistical burden often associated with accidents through:- Arranging recovery of the vehicle and supply of a courtesy vehicle (class A size) at no extra cost. Organising an approved repairer. Arranging onward travel where required. Following the claim through until the vehicle is repaired. Helping to recover uninsured losses and arranging legal advice where appropriate. Please refer to the back of this guide for help and advice on what to do in the event of an accident. Refer to your Driver Helpline Card for contact details. Please Note: This service is applicable subject to your Corporate Agreement

6 Key Information End of Vehicle Contract Your company should notify us when your vehicle is ready for collection. We will then arrange a convenient time for you to hand over the vehicle to one of our collection agents. They will carry out an inspection of the vehicle noting any missing items or any damage to the vehicle, which falls outside the BVRLA definition of Fair Wear and Tear. The inspection will be recorded on a hand held inspection device which you will be able to use to sign for the vehicle handover and a copy of the handover report will be provided to you at the time. The inspector will also capture digital images of any recorded damage. If you are taking a delivery of a new vehicle from GE then the supplying dealer will take your old car away. A condition report will still be completed and you will be asked to sign for the vehicle handover but this inspection may be done on paper. A copy will still be provided to you to keep. Please ensure that the manufacturer handbook, service records, spare keys and other removable items such as load covers are returned with the vehicle (Please note your Company may be charged for failure to return these items). Please remove all personal belongings and ensure that the vehicle is free from damage and clean inside and out. In most cases the vehicles are inspected again on arrival at our defleet centre s by qualified and experienced inspectors to provide additional assurance that we have recorded the condition of the vehicle accurately and fairly. Vehicle purchase at End of Vehicle Contract Initial requests for price to buy should be channeled through the normal driver helpline number where your request will be validated and a quotation will be provided within one working day.

7 Legislation Mobile Phones Under the new Road Safety Act, drivers caught using a hand-held mobile phone while driving will be fined 60 and given three penalty points on their license. The same changes are also being made to the penalties for not having proper control of a vehicle - and can be enforced where a driver has been distracted by using a hands-free mobile phone. But, if the police or the driver chooses to take a case to court rather than use a fixed penalty notice, the maximum fine remains at 1,000 ( 2,500 for drivers of vans, lorries, buses and coaches). Child Restraints You must wear a seat belt in cars and goods vehicles where one is fitted. There are very few exceptions to this. The driver is liable to prosecution if a child under 14 years does not wear a seat belt or child restraint. You must not carry an unrestrained child in the front seat of any vehicle. Children up to 135cms in height must use the appropriate child restraint when travelling in any car, van or goods vehicle - there are very few exceptions. A child may use an adult belt when they reach 135cm or the age of 12. In buses and coaches with seat belts fitted, passengers aged 14 years and above must use them. Passengers on vehicles used for public fare-paying passengers on 30mph roads are exempt. The child car seat web-site at also has information about the law, and the fitting and wearing of child restraints.

8 Legislation Smokefree Introduced to protect employees from the harmful effects of secondhand smoke, the new smokefree law will require all company cars to be smokefree at all times if they are used in the course of paid or voluntary work by more than one person regardless of whether they are in the vehicle at the same time. As a driver, you have the duty to prevent smoking in a smokefree vehicle. This includes:- Displaying no smoking signs in smokefree vehicles. Taking reasonable steps to ensure that staff, customers and visitors are aware that vehicles are legally required to be smokefree. Ensuring that no one smokes in smokefree vehicles. As a driver, you have the duty to prevent smoking in a smokefree vehicle.

9 Ten tips for safer, greener stress free driving 1. Check your revs - change up gear before 2500rpm (petrol) and 2,000rpm (diesel) 2. Anticipate road conditions and drive smoothly, avoiding sharp acceleration and heavy braking. This saves fuel and reduces accident rates 3. Use air conditioning sparingly as it significantly increases fuel consumption 4. Drive away immediately when starting from cold - idling to heat the engine wastes fuel and causes rapid engine wear 5. Remove roof rack when not in use - they increase drag significantly 6. Avoid short journeys - a cold engine uses almost twice as much fuel and catalytic converters can take five miles to become effective 7. Stick to speed limits and make your fuel go further - driving at 80mph rather than 70mph uses 10-15% more fuel 8. Plan your journeys - to avoid congestion, road works and getting lost 9. Check your tyre pressure regularly - under-inflated tyres are dangerous and can increase fuel consumption by up to 3%. 10. If you re stuck in a jam, switch off - cutting the engine will save fuel and stop emissions Having a well-maintained vehicle is key to reducing emissions.

10 What you should do when you have an accident Immediately following an Accident, where possible you must obtain: The registration number, make and model of the other vehicle The name and address of the other driver The other driver s insurance details The names and addresses of independent witnesses Please report the accident to the police within 24 hours if: The police may prosecute the other driver. The other driver has failed to produce particulars. Any person or animals, such as dogs, horses and farm animals, have been injured. Key details to complete This section should be completed at the scene of the accident to enable you to record details required by the Insurers. This is for your reference only and does not constitute an accident report. Particulars of your vehicle Accident Location: Injuries to Driver or Passenger/s: Damage to your Vehicle: Particulars of THIRD PARTY 1. Registration Number of Vehicle: Make: Damage: 2. Driver s Name & Address: 3. Name & Address of Owner if different from above: 4. Number and details of passengers (if any): 5. Details of Injuries: 6. Third Party s Insurers: 7. Name & addresses of any independent witnesses: A B 8. If damage is caused to Property, give details of damage here and name and address of Owner: 9. Police Officer attending - Name, Number & Station:

0870 600 4499 or visit our website www.arval.co.uk

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