Procedure Manual. (Web Version) Provision of Fleet Management Services

Transcription

1 Procedure Manual (Web Version) Provision of Fleet Management Services Cathy Moore Client Relationship and Marketing Manager StateFleet Department of Finance, Services and Innovation T E cathy.moore@finance.nsw.gov.au

2 Contents CONTENTS 2 INTRODUCTION 3 STATEFLEET CONTACTS 4 STATEFLEET WEB SITE 6 STATEFLEET ONLINE 7 SERVICES DIRECTORY 8 MOTOR VEHICLE POLICY FOR NEW SOUTH WALES GOVERNMENT AGENCIES 8 FLEET MANAGEMENT SERVICES 10 1 MOTOR VEHICLE PURCHASING (LEASED AND OWNED) 11 2 MOTOR VEHICLE REGISTRATION 12 3 COMPULSORY THIRD PARTY INSURANCE 12 4 NRMA MEMBERSHIP 13 5 FUEL CARD AND ACCOUNT MANAGEMENT 13 6 MOTOR VEHICLE SERVICING, REPAIRS AND MAINTENANCE 14 7 DISPOSAL OF VEHICLES ACCIDENT MANAGEMENT (WHERE APPLICABLE) 18 9 MOTOR VEHICLE USAGE AND REPORTING FRINGE BENEFITS TAX (FBT) FLEET MANAGEMENT RECORDS BILLING HANDBOOKS / PROCEDURE MANUALS THEFT OF MOTOR VEHICLE MOTOR VEHICLE OPERATION 22 ATTACHMENTS 24 ATTACHMENT 1 - NEW VEHICLE DELIVERY CHECK LIST FORM D 24 ATTACHMENT 2 AUCTION ADVICE FORM 25 DEPARTMENT Procedure Manual for Fleet Management Services Page 2 of 26

3 INTRODUCTION StateFleet is pleased to have been appointed to provide fleet management services to NSW Health (in this document referred to as THE CLIENT). StateFleet is committed to providing Clients with high quality, cost-effective motor vehicle fleet management services. The benefits available include: advice on optimum fleet size and vehicle mix reduced cost of fleet operation reduced paperwork, accounting and other overheads effective control of servicing and repair costs full use of Government Contract Prices early detection of fraud and other abuse compliance with Government Policy attractive disposal prices motor vehicle and fleet performance reporting The procedures outlined in this manual should be read in conjunction with THE CLIENT S Motor Vehicle Policy to ensure compliance with Departmental standards, policies and procedures. DEPARTMENT Procedure Manual for Fleet Management Services Page 3 of 26

4 StateFleet Contacts A StateFleet Account Manager has been appointed as your Agency s Account Manager and is responsible for the management of the Fleet Management contract. As part of our service delivery to you, StateFleet prides itself on meeting our clients face-to-face under a regular Visitation Program. Your Account Manager should be your preferred contact within StateFleet for general fleet inquiries: - For specific vehicle inquiries please feel welcome to contact the following Officers directly: - Purchasing Manager, Supply Roger Lambert (02) Purchasing Controller Linda Lindsay (02) On Road Support (fuel, CTP, NRMA, registration, Etag services) On Road Support Manager Graham Moore (02) On Road Support Officer Neville Scholes (02) Ian Brown (02) Michelle Bolthouse (02) Lorraine Poole (02) Pascal Ching (02) Repairs & Maintenance Mgr Robert Dowdall (02) Repair Controllers toll free Disposal Manager, Disposals Kerrie Kent (02) Disposals Controller Steven Green (02) DEPARTMENT Procedure Manual for Fleet Management Services Page 4 of 26

5 Finance Senior Finance Officer Graham Chauncy (02) Leasing Manager, Leasing Michael Bambury (02) Leasing Officer Burhan Tan (02) ExtraCar Manager, ExtraCar Diane Trevisan (02) HOUR Assistance & Electronic Contacts Service & Repair Assistance Line (toll free) NRMA Business Wise Accident Management StateFleet Website Address (toll free) Addresses General Fuel ExtraCar car rental service Accounts DEPARTMENT Procedure Manual for Fleet Management Services Page 5 of 26

6 StateFleet Web Site StateFleet s website is StateFleet is pleased to provide clients with on-line information via our website. All our clients are encouraged to use the site and we welcome your feedback using the Feedback Form within the site. It is with your comments and suggestions that we look forward to tailoring our on-line services to meet your fleet needs. Look on the site for: - Services Directory (fleet management and leasing) easy.order (ordering a new vehicle online) easy.quote (obtaining an indicative lease quote online) easy.logs (advising your month end kilometres online) StateFleet Online (StateFleet s fleet reporting system) News Updates Vehicles on Contract Quicklinks ExtraCar Car Rental Service About StateFleet Quick Forms DEPARTMENT Procedure Manual for Fleet Management Services Page 6 of 26

7 StateFleet Online StateFleet Online is a comprehensive fleet management information and reporting program designed by StateFleet. Accessible via StateFleet s website, the program is an integral part of the Fleet Management Service provided by StateFleet. StateFleet Online is a dynamic program, it is constantly under review and enhancement to ensure the continued delivery of a service that meets our client s changing needs. StateFleet Online provides clients with access to their own fleet data and a full range of fleet reports to assist in the daily operation of their fleet. Some of the reports include:- Fleet Mix Vehicle Replacement Schedule Vehicle Service Schedule Running Cost Report Life to Date Vehicle Utilisation Fuel Consumption Exception Understanding the full capabilities of the program will benefit the User; hands-on training will be provided by your StateFleet Account Manager. A basic user guide is available under the Managed Client Information link within StateFleet Online. The StateFleet Online program is accessible only by client password and access codes available through your Agency Fleet Manager. DEPARTMENT Procedure Manual for Fleet Management Services Page 7 of 26

8 Services Directory StateFleet s Services Directory provides clients with information on the NSW Government s Operating Lease Arrangement and StateFleet s extended lease and fleet management products. It outlines in detail the responsibilities of both StateFleet and THE CLIENT in all aspects of the vehicle lease and fleet management arrangements. Some of the issues addressed in the Directory, which are not covered in this Procedures Manual include:- Vehicle Classes and Lease Terms Vehicle Transfers Early and Late Termination Penalties Renewal of Lease Terms Extended Leases Motor Vehicle Policy for New South Wales Government Agencies The Motor Vehicle Policy for New South Wales Government Agencies outlines factors that must be addressed in the management of a department s or agency s motor vehicles. It covers issues such as Personal Use, Occupational Health and Safety, Disposal, Financial and Environmental aspects. The policy also includes the approved accessories for NSW Government passenger vehicles. The Motor Vehicle Policy can be found here (PDF). DEPARTMENT Procedure Manual for Fleet Management Services Page 8 of 26

9 The Services Directory is available to clients by accessing StateFleet s Web Site. DEPARTMENT Procedure Manual for Fleet Management Services Page 9 of 26

10 Fleet Management Services StateFleet will manage the following on behalf of THE CLIENT:- 1. Motor Vehicle Purchasing 2. Motor Vehicle Registration 3. Compulsory Third Party Insurance 4. NRMA Membership 5. Fuel Card and Account Management 6. Motor Vehicle Servicing, Repairs & Maintenance 7. Disposal of Vehicles 8. Accident Management 9. Motor Vehicle Usage and Reporting 10. Fringe Benefits Tax Reporting 11. Feet Management Records 12. Billing 13. Handbooks / Procedure Manuals 14. Theft of Motor Vehicle 15. Motor Vehicle Operation An outline of the operating procedures for each of these services is provided for your reference and guidance. Should you require further detail or explanation on these services please contact your StateFleet Account Manager. DEPARTMENT Procedure Manual for Fleet Management Services Page 10 of 26

11 1 Motor Vehicle Purchasing (Leased and Owned) 1.1 StateFleet Online identifies those vehicles nearing the end of their lease term in the report Vehicle Replacement Schedule. Replacement action should be initiated for each vehicle by completing and submitting an online application via easy.order on the StateFleet website. 1.2 Care should be exercised when nominating the expected use or lease term for the replacement vehicle, i.e. the term selected for the new lease should reflect the time period in which the vehicle is expected to travel the intended kms. For further information, please refer to StateFleet s Services Directory or contact your Agency Fleet Manager. 1.3 If required, StateFleet will provide advice on the best replacement vehicle having regard to the vehicles purpose, environmental rating, expected availability, supplier lead time and resale value. 1.4 Upon receipt of a fully completed online application, StateFleet will issue an order on THE CLIENT S behalf to THE CLIENT S nominated preferred dealer or alternatively select an appropriate motor dealer, having regard to the location nominated for vehicle delivery. The order will include THE CLIENT S delivery instructions. An copy of the order will be forwarded to THE CLIENT. 1.5 At the appropriate time, the dealer will arrange for THE CLIENT to take delivery of the new vehicle. The dealer will confirm that the specifications of the vehicle are as requested by StateFleet, on behalf of THE CLIENT by signing the New Vehicle Delivery Checklist Form D (Attachment 1). If satisfied with the delivered vehicle, THE CLIENT is to acknowledge receipt of the vehicle by counter-signing the New Vehicle Delivery Check List Form D and instruct the dealer to forward it to StateFleet with the invoice for payment. StateFleet s address is Level 12, McKell Building, 2-24 Rawson Place, Sydney, NSW, If not satisfied with the vehicle s condition, THE CLIENT is to refuse to accept delivery until any problems are rectified. If required, StateFleet will assist in the resolution of any problems encountered with delivery of the vehicle. DEPARTMENT Procedure Manual for Fleet Management Services Page 11 of 26

12 1.7 Upon receipt of a properly rendered and certified invoice, and after reconciling its details to the original order, StateFleet will arrange payment to the dealer by the due date. 1.8 StateFleet will add the new vehicle s particulars to THE CLIENT S fleet management records. 2 Motor Vehicle Registration 2.1 StateFleet will arrange for the dealer to effect new vehicle registration in THE CLIENT S name, to affix the Number Plates, and to supply the Registration Certificate to THE CLIENT. 2.2 StateFleet will renew registrations on the annual expiry date and have the Registration Certificates forwarded to the address(es) nominated by THE CLIENT. 2.3 StateFleet will advise THE CLIENT of those vehicles, requiring a Safety Inspection Report (Pink Slip) and HVIS (Heavy Vehicle Inspection Scheme) slip. 2.4 THE CLIENT will book the vehicle into a relevant authorised repairer for inspection. 2.5 Vehicles are required to be sold with registration. 3 Compulsory Third Party Insurance 3.1 StateFleet will arrange Compulsory Third Party Insurance, including the issue of Green Slips, in conjunction with the original vehicle registration and on the subsequent annual registration renewal date. NB: COMPREHENSIVE INSURANCE All matters relating to comprehensive insurance of motor vehicles are to be arranged and managed by THE CLIENT. THE CLIENT S insurance coverage will continue to be effected through the NSW Treasury Managed Fund. DEPARTMENT Procedure Manual for Fleet Management Services Page 12 of 26

13 4 NRMA Membership 4.1 If required, StateFleet will arrange for THE CLIENT S fleet to be covered by the NRMA s Fee for Service membership (excluding those vehicles covered by a manufacturer s roadside assistance plan) or standard membership. 4.2 THE CLIENT should transfer the membership key tags to new vehicles on retirement if they are not covered by manufacturer s roadside assistance plan. Key tags are provided by StateFleet. If you have not received a key tag please contact On-Road Support. 4.3 StateFleet will renew the NRMA membership by the due date. 4.4 In the case of a breakdown under the Fee for Service arrangement THE CLIENT should call the NRMA on for roadside assistance and quote the membership number B, (which is on the key tag) and the vehicle registration number. 5 Fuel Card and Account Management ( fuelcard@finance.nsw.gov.au) 5.1 StateFleet will manage all of THE CLIENTS fuel accounts directly with the contracted fuel suppliers. 5.2 StateFleet will arrange for the issue of fuel cards for each new vehicle delivered and forward the cards to the address(es) indicated, for distribution to individual motor vehicles. 5.3 It is the responsibility of THE CLIENT to ensure that each vehicle user provides an accurate odometer reading to the console operator at the time of each fuel purchase. 5.4 StateFleet will scrutinise fuel invoices to ensure that they are for valid transactions, calculated correctly and at the relevant contract rates. 5.5 StateFleet will pay all correctly rendered and reconciled fuel invoices by the due date. 5.6 StateFleet will monitor fuel transactions for discrepancies or fraud including excessive fuel purchases or usage and the purchase of invalid (non-fuel) DEPARTMENT Procedure Manual for Fleet Management Services Page 13 of 26

14 items using fuel cards. All discrepancies or suspected fraud will be brought to THE CLIENT S notice. 5.7 Upon request for disposal of used vehicles, StateFleet will arrange for the cancellation of all fuel cards with the fuel companies. 5.8 THE CLIENT is responsible for destroying all fuel cards upon return of the vehicle to auction. 5.9 StateFleet will arrange for the cancellation and replacement of fuel cards reported by THE CLIENT as lost, stolen or damaged; THE CLIENT will report such issues to fuelcard@finance.nsw.gov.au or phone After hours reports should be made direct to the appropriate fuel company: Mobil Caltex Shell BP In the case where petty cash is used to purchase fuel, THE CLIENT should advise StateFleet via at the above address of the following: a) Name of the fuel company b) Odometer reading c) Number of litres d) Registration number of vehicle e) Date of fuel fill 6 Motor Vehicle Servicing, Repairs and Maintenance 6.1 StateFleet will manage the servicing, repair and maintenance of THE CLIENT S motor vehicles in accordance with the manufacturer s specifications and warranty requirements. Vehicles must be regularly serviced at intervals agreed with the manufacturer of the vehicle so that the manufacturer s warranty is not void. DEPARTMENT Procedure Manual for Fleet Management Services Page 14 of 26

15 6.2 StateFleet Online identifies those vehicles due for service in the report Vehicles Service Schedule. Vehicles should be scheduled to have servicing carried out when required. 6.3 Details of the kilometre intervals for the servicing of vehicles are contained in the manufacturer s handbook, which is located in the glove box. When a routine service is required the following procedure should be followed: Book the vehicle into an approved Service Centre and deliver the vehicle on the agreed booking date. If you wish you may contact the StateFleet Repairs Controller on (toll free) or (02) for advice on the approved Service Centres in your local area Ask the Service Centre to contact the Repairs Controller at StateFleet on (between 8.00am pm Monday to Friday) to obtain a Repair Authority Number. StateFleet s Repair Controllers are licenced motor mechanics Prior to authorising a service on a vehicle, StateFleet's Repair Controllers will recall and check the vehicle's service history to ensure against over servicing, negotiate on the items and standard of work to be performed, review work covered under warranty and negotiate the cost of the required work If at the time of performing the service the Service Centre considers that additional work needs to be performed on the vehicle, then the Service Centre should contact StateFleet's Repairs Controller to obtain an additional authority. Any additional work of a major nature will be referred back to THE CLIENT S Fleet Manager for their information / approval. PLEASE DO NOT GIVE PERSONAL APPROVAL TO THE REPAIRER TO PERFORM ANY ADDITIONAL WORK ON THE VEHICLE The Service Centre will forward the invoice direct to STATEFLEET, Level 12, McKell Building 2-24 Rawson Place, Sydney, NSW 2000 for payment. PLEASE DO NOT PAY THE SERVICE INVOICE YOURSELF DEPARTMENT Procedure Manual for Fleet Management Services Page 15 of 26

16 6.4 If a vehicle will not start, or breaks down during a journey, assistance is available from either the Road Service section of the NRMA (National Roads and Motorists Association) or where applicable the Manufacturer s Roadside Assistance Plan. In the case of a Manufacturer's Roadside Assistance Plan, follow the instructions for assistance detailed on the appropriate card, delivered with the vehicle. In the case of NRMA membership, NRMA information is provided on the Driver Handbook insert and on the NRMA key tag, which details the telephone and membership numbers. Call the NRMA and arrange for them to attend the vehicle. The following information will need to provided to the operator:- The NRMA membership number on the tag. The registration number, make and model of the vehicle. Location of the breakdown, the suburb, street, and nearest corner or cross street. Any other information, which could help the NRMA patrolman find the vehicle. 6.5 If the vehicle CANNOT be repaired by the NRMA then the NRMA will arrange towing to the nearest NRMA approved Repair Centre. Ask the Repair Centre to contact the repairs Controller at STATEFLEET on (between 8.00am pm Monday to Friday) to obtain approval to carry out the repair. Outside of those hours approval may be given to the Repair Centre to carry out any work required to make the vehicle mobile again Do not give approval for the repairer to perform any additional work on the vehicle other than what is required to remedy the emergency situation Do not have any non-urgent work carried out on your vehicle without first obtaining approval from the Repairs Controller at StateFleet. DEPARTMENT Procedure Manual for Fleet Management Services Page 16 of 26

17 Once the repair work has been carried out the repairer will forward the invoice to StateFleet, Level 12, McKell Building, 2-24 Rawson Place, Sydney, NSW, 2000 for payment. PLEASE DO NOT PAY THE INVOICE YOURSELF Upon receipt of the invoice, StateFleet will check the details of work performed, the cost against the work authorised and arrange payment by the due date If appropriate, StateFleet may contact THE CLIENT or the Repairer to verify the nature of the repair work and its cost StateFleet will update THE CLIENT S fleet management records to indicate the nature of the servicing and repairs carried out and the cost of that work. 7 Disposal of Vehicles 7.1 StateFleet Online identifies those vehicles, which are due for return to auction in the report Due for Disposal. The criterion for retirement is the expiry of the vehicle s lease term. 7.2 If transport to auction is required, THE CLIENT must complete an online Application for Transporting Vehicles to Auction form available on StateFleet s web site THE CLIENT must also complete the Auction Advice Form (Attachment 2) and place this in the vehicle at the time of transportation of the vehicle to auction. 7.4 StateFleet will endeavor to obtain the maximum possible net sale price when disposing of surplus vehicles. 7.5 THE CLIENT is to ensure that the vehicles are made available to StateFleet at the time required, in a clean, tidy and roadworthy condition, with fittings, accessories, spare keys, radio pin number, tools and spares intact, and with at least a quarter of a tank of fuel. 7.6 StateFleet will determine the optimum disposal method for surplus vehicles, including auction in Sydney, regional or interstate locations. DEPARTMENT Procedure Manual for Fleet Management Services Page 17 of 26

18 7.7 StateFleet will arrange for transportation of the vehicle to the auction premises, the pre-sale valuation and detailing required prior to sale. Transportation to the auction facility is at THE CLIENT S cost. 7.8 StateFleet will collect and account for the sale proceeds. 7.9 When disposal action is completed, StateFleet will adjust THE CLIENT S Fleet Management Records accordingly. 8. Accident Management (where applicable) 8.1 If the vehicle requires minor accident repair or has been involved in an accident contact StateFleet Accident Management on The operator will ask a number of questions relating to the accident including requirement of emergency services, tow truck and details for the claim form. 8.3 StateFleet Accident Management will the claim form through to the driver of the vehicle and the Fleet Manager of the Agency. 8.4 StateFleet Accident Management will arrange towing and repair of the vehicle through an authorised repairer network. 8.5 StateFleet Accident Management will act on THE CLIENT S behalf in the processing of all insurance claims. 8.6 StateFleet Accident Management will record the accident history and provide reporting via its web site 9 Motor Vehicle Usage and Reporting 9.1 THE CLIENT is to ensure that running sheets are maintained for each motor vehicle in accordance with Government Policy. 9.2 The Client will update this information online via easy.logs on the StateFleet website. StateFleet will record this information for reporting and FBT purposes. DEPARTMENT Procedure Manual for Fleet Management Services Page 18 of 26

19 9.3 StateFleet will analyse vehicle usage and fuel consumption data and provide THE CLIENT with standard fleet management reports via StateFleet Online on the StateFleet website. 9.4 StateFleet will provide advice on the implications of report contents and recommend action where appropriate. 9.5 StateFleet will, for an extra charge, provide regular and ad hoc reports additional to those provided under sub-clause Fringe Benefits Tax (FBT) 10.1 StateFleet will record, calculate and report vehicle operating costs in accordance with the FBT requirements of the Australian Taxation Office At the end of March each FBT year, StateFleet will supply total costs for vehicle operation to THE CLIENT to suit the required Australian Taxation Office FBT reporting tool THE CLIENT is responsible for the recording of vehicle usage details in accordance of the Australian Taxation Office requirements. This information will then be used by THE CLIENT in conjunction with the operating costs provided by StateFleet to calculate the department s FBT liability The choice of FBT calculation method and the payment of FBT are both responsibilities of THE CLIENT. 11 Fleet Management Records 11.1 StateFleet will maintain accurate and up-to-date records of THE CLIENT S motor vehicle fleet. This will include information concerning the following aspects of vehicle identification, usage and operating costs:- Vehicle Type, Colour and Date of Manufacture Vehicle Identification and Registration Numbers Transmission Type, Engine Capacity, Fuel Type and Tank Capacity Purchase Date Fuel Cards DEPARTMENT Procedure Manual for Fleet Management Services Page 19 of 26

20 Cost Centre and Location Service Dates Purchase Price and Lease Charges Warranty Odometer Log and Private Usage Portion Fuel Usage Log Fuel, Servicing, Repair and other Running Costs Payment and Accounting Details Disposal Records 11.2 StateFleet will retain in suitable form documentation supporting payments and other actions on THE CLIENT S behalf Upon reasonable notice, StateFleet will make all Fleet Management Records and supporting documents available for inspection by THE CLIENT or their auditors. 12 Billing 12.1 StateFleet will issue THE CLIENT a consolidated Monthly Statement detailing the following charges:- Net Capital Costs, where applicable Lease Fees Repair and Maintenance Costs Fuel Costs Overhead Charges including Registration, CTP Insurance and NRMA Membership, where applicable StateFleet Management Fees DEPARTMENT Procedure Manual for Fleet Management Services Page 20 of 26

21 12.2 StateFleet will direct debit the invoice amount from THE CLIENT s nominated account in accordance with the Client s Direct Debit Authorisation. 13 Handbooks / Procedure Manuals 13.1 StateFleet will provide a Driver Handbook with each motor vehicle including specific information on vehicle description, location, routine servicing, due replacement date and general information as follows:- Use and Care of the Vehicle Routine Servicing Repair and Maintenance Breakdown Procedure Fuel What to do after a Crash StateFleet Accident Management Theft Vehicle Return 13.2 The handbook provides storage for fuel cards, NRMA Emergency Road Service information and emergency supplier information StateFleet also provides decals for application to the outside front cover of the Manufacturer s Service Handbook. Please ensure that these are properly affixed to the handbook StateFleet will provide procedure manuals for THE CLIENT outlining the provision of Fleet Management Service and user guides for StateFleet Online. 14 Theft of Motor Vehicle 14.1 If a Motor Vehicle is stolen, THE CLIENT must contact the local Police Station to report the theft. DEPARTMENT Procedure Manual for Fleet Management Services Page 21 of 26

22 14.2 Contact StateFleet on (02) or the fuel company direct and request the cancellation of the vehicle s fuel cards See Fuel Contact StateFleet Accident Management (where applicable) on for further instruction from the phone operator, or Complete an insurance claim form in accordance with your Agency s accident management procedures. 15 Motor Vehicle Operation 15.1 THE CLIENT is at all times responsible for the use, care, garaging and security of motor vehicles THE CLIENT is to ensure that no person is permitted to drive a Motor Vehicle who: does not have a current and valid NSW Driver s Licence; or is affected by alcohol or drugs; or does not have proper authority to use the vehicle THE CLIENT is to ensure that vehicles are maintained in a safe and roadworthy condition including: regular checking and servicing of tyre pressure, oil level, and radiator, battery and windscreen washer water levels parking and garaging under cover to avoid damage from severe weather conditions locking the vehicle when it is unattended regular internal and external cleaning 15.4 THE CLIENT is to ensure that fuel cards are used only by authorised persons and only for the purchase of fuel and oil for the designated vehicle The driver of a Motor Vehicle is personally responsible for recording the trip details on the running sheet, for noting the odometer reading against each DEPARTMENT Procedure Manual for Fleet Management Services Page 22 of 26

23 fuel purchase, and for delivering the fuel docket to the responsible officer within your organisation The driver of a Motor Vehicle is personally liable and responsible for the payment of any fines incurred for parking, speeding or other traffic offences. Please ensure this Procedure Manual is made available to all Fleet Operators. DEPARTMENT Procedure Manual for Fleet Management Services Page 23 of 26

24 Attachments Attachment 1 - New Vehicle Delivery Check List Form D DEPARTMENT Procedure Manual for Fleet Management Services Page 24 of 26

25 Attachment 2 Auction Advice Form McKell Building 2-24 Rawson Place Sydney NSW 2000 Tel: Fax: TTY: ABN AUCTION ADVICE FORM TO BE COMPLETED AND LEFT IN VEHICLE To the Auctioneer The vehicle detailed on this form is managed by StateFleet. Proceeds from the sale of the vehicle should be directed to StateFleet, where applicable. To the Client The vehicle must be presented in a cleaned, well maintained (fully serviced) and roadworthy condition, registered with all options and accessories fitted at the time of purchase intact. All repair work to address unfair wear and tear and /or damage must be completed. The vehicle will undergo a Vehicle Condition Assessment to determine its condition and will be rejected if it is reported to have sustained unfair wear and tear or damage. A full description of fair wear and tear, unfair wear and tear and unacceptable vehicle damage is detailed in the Vehicle Condition Assessment Directory available at All enquiries about the vehicle after its delivery to the auction house should be directed to StateFleet s Disposal Officer on (02) Vehicle Details Registration No. Make Model Client Details Agency Contact Name Title Signature Phone No. Fax No. DEPARTMENT Procedure Manual for Fleet Management Services Page 25 of 26

26 Department of Finance, Services and Innovation StateFleet Level 12, McKell Building 2-24 Rawson Place Sydney NSW 2000 T TTY DEPARTMENT Procedure Manual for Fleet Management Services Page 26 of 26