Procedure Manual. (Web Version) Provision of Fleet Management Services

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Procedure Manual. (Web Version) Provision of Fleet Management Services"

Transcription

1 Procedure Manual (Web Version) Provision of Fleet Management Services Cathy Moore Client Relationship and Marketing Manager StateFleet Department of Finance, Services and Innovation T E

2 Contents CONTENTS 2 INTRODUCTION 3 STATEFLEET CONTACTS 4 STATEFLEET WEB SITE 6 STATEFLEET ONLINE 7 SERVICES DIRECTORY 8 MOTOR VEHICLE POLICY FOR NEW SOUTH WALES GOVERNMENT AGENCIES 8 FLEET MANAGEMENT SERVICES 10 1 MOTOR VEHICLE PURCHASING (LEASED AND OWNED) 11 2 MOTOR VEHICLE REGISTRATION 12 3 COMPULSORY THIRD PARTY INSURANCE 12 4 NRMA MEMBERSHIP 13 5 FUEL CARD AND ACCOUNT MANAGEMENT 13 6 MOTOR VEHICLE SERVICING, REPAIRS AND MAINTENANCE 14 7 DISPOSAL OF VEHICLES ACCIDENT MANAGEMENT (WHERE APPLICABLE) 18 9 MOTOR VEHICLE USAGE AND REPORTING FRINGE BENEFITS TAX (FBT) FLEET MANAGEMENT RECORDS BILLING HANDBOOKS / PROCEDURE MANUALS THEFT OF MOTOR VEHICLE MOTOR VEHICLE OPERATION 22 ATTACHMENTS 24 ATTACHMENT 1 - NEW VEHICLE DELIVERY CHECK LIST FORM D 24 ATTACHMENT 2 AUCTION ADVICE FORM 25 DEPARTMENT Procedure Manual for Fleet Management Services Page 2 of 26

3 INTRODUCTION StateFleet is pleased to have been appointed to provide fleet management services to NSW Health (in this document referred to as THE CLIENT). StateFleet is committed to providing Clients with high quality, cost-effective motor vehicle fleet management services. The benefits available include: advice on optimum fleet size and vehicle mix reduced cost of fleet operation reduced paperwork, accounting and other overheads effective control of servicing and repair costs full use of Government Contract Prices early detection of fraud and other abuse compliance with Government Policy attractive disposal prices motor vehicle and fleet performance reporting The procedures outlined in this manual should be read in conjunction with THE CLIENT S Motor Vehicle Policy to ensure compliance with Departmental standards, policies and procedures. DEPARTMENT Procedure Manual for Fleet Management Services Page 3 of 26

4 StateFleet Contacts A StateFleet Account Manager has been appointed as your Agency s Account Manager and is responsible for the management of the Fleet Management contract. As part of our service delivery to you, StateFleet prides itself on meeting our clients face-to-face under a regular Visitation Program. Your Account Manager should be your preferred contact within StateFleet for general fleet inquiries: - For specific vehicle inquiries please feel welcome to contact the following Officers directly: - Purchasing Manager, Supply Roger Lambert (02) Purchasing Controller Linda Lindsay (02) On Road Support (fuel, CTP, NRMA, registration, Etag services) On Road Support Manager Graham Moore (02) On Road Support Officer Neville Scholes (02) Ian Brown (02) Michelle Bolthouse (02) Lorraine Poole (02) Pascal Ching (02) Repairs & Maintenance Mgr Robert Dowdall (02) Repair Controllers toll free Disposal Manager, Disposals Kerrie Kent (02) Disposals Controller Steven Green (02) DEPARTMENT Procedure Manual for Fleet Management Services Page 4 of 26

5 Finance Senior Finance Officer Graham Chauncy (02) Leasing Manager, Leasing Michael Bambury (02) Leasing Officer Burhan Tan (02) ExtraCar Manager, ExtraCar Diane Trevisan (02) HOUR Assistance & Electronic Contacts Service & Repair Assistance Line (toll free) NRMA Business Wise Accident Management StateFleet Website Address (toll free) Addresses General Fuel ExtraCar car rental service Accounts DEPARTMENT Procedure Manual for Fleet Management Services Page 5 of 26

6 StateFleet Web Site StateFleet s website is StateFleet is pleased to provide clients with on-line information via our website. All our clients are encouraged to use the site and we welcome your feedback using the Feedback Form within the site. It is with your comments and suggestions that we look forward to tailoring our on-line services to meet your fleet needs. Look on the site for: - Services Directory (fleet management and leasing) easy.order (ordering a new vehicle online) easy.quote (obtaining an indicative lease quote online) easy.logs (advising your month end kilometres online) StateFleet Online (StateFleet s fleet reporting system) News Updates Vehicles on Contract Quicklinks ExtraCar Car Rental Service About StateFleet Quick Forms DEPARTMENT Procedure Manual for Fleet Management Services Page 6 of 26

7 StateFleet Online StateFleet Online is a comprehensive fleet management information and reporting program designed by StateFleet. Accessible via StateFleet s website, the program is an integral part of the Fleet Management Service provided by StateFleet. StateFleet Online is a dynamic program, it is constantly under review and enhancement to ensure the continued delivery of a service that meets our client s changing needs. StateFleet Online provides clients with access to their own fleet data and a full range of fleet reports to assist in the daily operation of their fleet. Some of the reports include:- Fleet Mix Vehicle Replacement Schedule Vehicle Service Schedule Running Cost Report Life to Date Vehicle Utilisation Fuel Consumption Exception Understanding the full capabilities of the program will benefit the User; hands-on training will be provided by your StateFleet Account Manager. A basic user guide is available under the Managed Client Information link within StateFleet Online. The StateFleet Online program is accessible only by client password and access codes available through your Agency Fleet Manager. DEPARTMENT Procedure Manual for Fleet Management Services Page 7 of 26

8 Services Directory StateFleet s Services Directory provides clients with information on the NSW Government s Operating Lease Arrangement and StateFleet s extended lease and fleet management products. It outlines in detail the responsibilities of both StateFleet and THE CLIENT in all aspects of the vehicle lease and fleet management arrangements. Some of the issues addressed in the Directory, which are not covered in this Procedures Manual include:- Vehicle Classes and Lease Terms Vehicle Transfers Early and Late Termination Penalties Renewal of Lease Terms Extended Leases Motor Vehicle Policy for New South Wales Government Agencies The Motor Vehicle Policy for New South Wales Government Agencies outlines factors that must be addressed in the management of a department s or agency s motor vehicles. It covers issues such as Personal Use, Occupational Health and Safety, Disposal, Financial and Environmental aspects. The policy also includes the approved accessories for NSW Government passenger vehicles. The Motor Vehicle Policy can be found here (PDF). DEPARTMENT Procedure Manual for Fleet Management Services Page 8 of 26

9 The Services Directory is available to clients by accessing StateFleet s Web Site. DEPARTMENT Procedure Manual for Fleet Management Services Page 9 of 26

10 Fleet Management Services StateFleet will manage the following on behalf of THE CLIENT:- 1. Motor Vehicle Purchasing 2. Motor Vehicle Registration 3. Compulsory Third Party Insurance 4. NRMA Membership 5. Fuel Card and Account Management 6. Motor Vehicle Servicing, Repairs & Maintenance 7. Disposal of Vehicles 8. Accident Management 9. Motor Vehicle Usage and Reporting 10. Fringe Benefits Tax Reporting 11. Feet Management Records 12. Billing 13. Handbooks / Procedure Manuals 14. Theft of Motor Vehicle 15. Motor Vehicle Operation An outline of the operating procedures for each of these services is provided for your reference and guidance. Should you require further detail or explanation on these services please contact your StateFleet Account Manager. DEPARTMENT Procedure Manual for Fleet Management Services Page 10 of 26

11 1 Motor Vehicle Purchasing (Leased and Owned) 1.1 StateFleet Online identifies those vehicles nearing the end of their lease term in the report Vehicle Replacement Schedule. Replacement action should be initiated for each vehicle by completing and submitting an online application via easy.order on the StateFleet website. 1.2 Care should be exercised when nominating the expected use or lease term for the replacement vehicle, i.e. the term selected for the new lease should reflect the time period in which the vehicle is expected to travel the intended kms. For further information, please refer to StateFleet s Services Directory or contact your Agency Fleet Manager. 1.3 If required, StateFleet will provide advice on the best replacement vehicle having regard to the vehicles purpose, environmental rating, expected availability, supplier lead time and resale value. 1.4 Upon receipt of a fully completed online application, StateFleet will issue an order on THE CLIENT S behalf to THE CLIENT S nominated preferred dealer or alternatively select an appropriate motor dealer, having regard to the location nominated for vehicle delivery. The order will include THE CLIENT S delivery instructions. An copy of the order will be forwarded to THE CLIENT. 1.5 At the appropriate time, the dealer will arrange for THE CLIENT to take delivery of the new vehicle. The dealer will confirm that the specifications of the vehicle are as requested by StateFleet, on behalf of THE CLIENT by signing the New Vehicle Delivery Checklist Form D (Attachment 1). If satisfied with the delivered vehicle, THE CLIENT is to acknowledge receipt of the vehicle by counter-signing the New Vehicle Delivery Check List Form D and instruct the dealer to forward it to StateFleet with the invoice for payment. StateFleet s address is Level 12, McKell Building, 2-24 Rawson Place, Sydney, NSW, If not satisfied with the vehicle s condition, THE CLIENT is to refuse to accept delivery until any problems are rectified. If required, StateFleet will assist in the resolution of any problems encountered with delivery of the vehicle. DEPARTMENT Procedure Manual for Fleet Management Services Page 11 of 26

12 1.7 Upon receipt of a properly rendered and certified invoice, and after reconciling its details to the original order, StateFleet will arrange payment to the dealer by the due date. 1.8 StateFleet will add the new vehicle s particulars to THE CLIENT S fleet management records. 2 Motor Vehicle Registration 2.1 StateFleet will arrange for the dealer to effect new vehicle registration in THE CLIENT S name, to affix the Number Plates, and to supply the Registration Certificate to THE CLIENT. 2.2 StateFleet will renew registrations on the annual expiry date and have the Registration Certificates forwarded to the address(es) nominated by THE CLIENT. 2.3 StateFleet will advise THE CLIENT of those vehicles, requiring a Safety Inspection Report (Pink Slip) and HVIS (Heavy Vehicle Inspection Scheme) slip. 2.4 THE CLIENT will book the vehicle into a relevant authorised repairer for inspection. 2.5 Vehicles are required to be sold with registration. 3 Compulsory Third Party Insurance 3.1 StateFleet will arrange Compulsory Third Party Insurance, including the issue of Green Slips, in conjunction with the original vehicle registration and on the subsequent annual registration renewal date. NB: COMPREHENSIVE INSURANCE All matters relating to comprehensive insurance of motor vehicles are to be arranged and managed by THE CLIENT. THE CLIENT S insurance coverage will continue to be effected through the NSW Treasury Managed Fund. DEPARTMENT Procedure Manual for Fleet Management Services Page 12 of 26

13 4 NRMA Membership 4.1 If required, StateFleet will arrange for THE CLIENT S fleet to be covered by the NRMA s Fee for Service membership (excluding those vehicles covered by a manufacturer s roadside assistance plan) or standard membership. 4.2 THE CLIENT should transfer the membership key tags to new vehicles on retirement if they are not covered by manufacturer s roadside assistance plan. Key tags are provided by StateFleet. If you have not received a key tag please contact On-Road Support. 4.3 StateFleet will renew the NRMA membership by the due date. 4.4 In the case of a breakdown under the Fee for Service arrangement THE CLIENT should call the NRMA on for roadside assistance and quote the membership number B, (which is on the key tag) and the vehicle registration number. 5 Fuel Card and Account Management ( 5.1 StateFleet will manage all of THE CLIENTS fuel accounts directly with the contracted fuel suppliers. 5.2 StateFleet will arrange for the issue of fuel cards for each new vehicle delivered and forward the cards to the address(es) indicated, for distribution to individual motor vehicles. 5.3 It is the responsibility of THE CLIENT to ensure that each vehicle user provides an accurate odometer reading to the console operator at the time of each fuel purchase. 5.4 StateFleet will scrutinise fuel invoices to ensure that they are for valid transactions, calculated correctly and at the relevant contract rates. 5.5 StateFleet will pay all correctly rendered and reconciled fuel invoices by the due date. 5.6 StateFleet will monitor fuel transactions for discrepancies or fraud including excessive fuel purchases or usage and the purchase of invalid (non-fuel) DEPARTMENT Procedure Manual for Fleet Management Services Page 13 of 26

14 items using fuel cards. All discrepancies or suspected fraud will be brought to THE CLIENT S notice. 5.7 Upon request for disposal of used vehicles, StateFleet will arrange for the cancellation of all fuel cards with the fuel companies. 5.8 THE CLIENT is responsible for destroying all fuel cards upon return of the vehicle to auction. 5.9 StateFleet will arrange for the cancellation and replacement of fuel cards reported by THE CLIENT as lost, stolen or damaged; THE CLIENT will report such issues to or phone After hours reports should be made direct to the appropriate fuel company: Mobil Caltex Shell BP In the case where petty cash is used to purchase fuel, THE CLIENT should advise StateFleet via at the above address of the following: a) Name of the fuel company b) Odometer reading c) Number of litres d) Registration number of vehicle e) Date of fuel fill 6 Motor Vehicle Servicing, Repairs and Maintenance 6.1 StateFleet will manage the servicing, repair and maintenance of THE CLIENT S motor vehicles in accordance with the manufacturer s specifications and warranty requirements. Vehicles must be regularly serviced at intervals agreed with the manufacturer of the vehicle so that the manufacturer s warranty is not void. DEPARTMENT Procedure Manual for Fleet Management Services Page 14 of 26

15 6.2 StateFleet Online identifies those vehicles due for service in the report Vehicles Service Schedule. Vehicles should be scheduled to have servicing carried out when required. 6.3 Details of the kilometre intervals for the servicing of vehicles are contained in the manufacturer s handbook, which is located in the glove box. When a routine service is required the following procedure should be followed: Book the vehicle into an approved Service Centre and deliver the vehicle on the agreed booking date. If you wish you may contact the StateFleet Repairs Controller on (toll free) or (02) for advice on the approved Service Centres in your local area Ask the Service Centre to contact the Repairs Controller at StateFleet on (between 8.00am pm Monday to Friday) to obtain a Repair Authority Number. StateFleet s Repair Controllers are licenced motor mechanics Prior to authorising a service on a vehicle, StateFleet's Repair Controllers will recall and check the vehicle's service history to ensure against over servicing, negotiate on the items and standard of work to be performed, review work covered under warranty and negotiate the cost of the required work If at the time of performing the service the Service Centre considers that additional work needs to be performed on the vehicle, then the Service Centre should contact StateFleet's Repairs Controller to obtain an additional authority. Any additional work of a major nature will be referred back to THE CLIENT S Fleet Manager for their information / approval. PLEASE DO NOT GIVE PERSONAL APPROVAL TO THE REPAIRER TO PERFORM ANY ADDITIONAL WORK ON THE VEHICLE The Service Centre will forward the invoice direct to STATEFLEET, Level 12, McKell Building 2-24 Rawson Place, Sydney, NSW 2000 for payment. PLEASE DO NOT PAY THE SERVICE INVOICE YOURSELF DEPARTMENT Procedure Manual for Fleet Management Services Page 15 of 26

16 6.4 If a vehicle will not start, or breaks down during a journey, assistance is available from either the Road Service section of the NRMA (National Roads and Motorists Association) or where applicable the Manufacturer s Roadside Assistance Plan. In the case of a Manufacturer's Roadside Assistance Plan, follow the instructions for assistance detailed on the appropriate card, delivered with the vehicle. In the case of NRMA membership, NRMA information is provided on the Driver Handbook insert and on the NRMA key tag, which details the telephone and membership numbers. Call the NRMA and arrange for them to attend the vehicle. The following information will need to provided to the operator:- The NRMA membership number on the tag. The registration number, make and model of the vehicle. Location of the breakdown, the suburb, street, and nearest corner or cross street. Any other information, which could help the NRMA patrolman find the vehicle. 6.5 If the vehicle CANNOT be repaired by the NRMA then the NRMA will arrange towing to the nearest NRMA approved Repair Centre. Ask the Repair Centre to contact the repairs Controller at STATEFLEET on (between 8.00am pm Monday to Friday) to obtain approval to carry out the repair. Outside of those hours approval may be given to the Repair Centre to carry out any work required to make the vehicle mobile again Do not give approval for the repairer to perform any additional work on the vehicle other than what is required to remedy the emergency situation Do not have any non-urgent work carried out on your vehicle without first obtaining approval from the Repairs Controller at StateFleet. DEPARTMENT Procedure Manual for Fleet Management Services Page 16 of 26

17 Once the repair work has been carried out the repairer will forward the invoice to StateFleet, Level 12, McKell Building, 2-24 Rawson Place, Sydney, NSW, 2000 for payment. PLEASE DO NOT PAY THE INVOICE YOURSELF Upon receipt of the invoice, StateFleet will check the details of work performed, the cost against the work authorised and arrange payment by the due date If appropriate, StateFleet may contact THE CLIENT or the Repairer to verify the nature of the repair work and its cost StateFleet will update THE CLIENT S fleet management records to indicate the nature of the servicing and repairs carried out and the cost of that work. 7 Disposal of Vehicles 7.1 StateFleet Online identifies those vehicles, which are due for return to auction in the report Due for Disposal. The criterion for retirement is the expiry of the vehicle s lease term. 7.2 If transport to auction is required, THE CLIENT must complete an online Application for Transporting Vehicles to Auction form available on StateFleet s web site THE CLIENT must also complete the Auction Advice Form (Attachment 2) and place this in the vehicle at the time of transportation of the vehicle to auction. 7.4 StateFleet will endeavor to obtain the maximum possible net sale price when disposing of surplus vehicles. 7.5 THE CLIENT is to ensure that the vehicles are made available to StateFleet at the time required, in a clean, tidy and roadworthy condition, with fittings, accessories, spare keys, radio pin number, tools and spares intact, and with at least a quarter of a tank of fuel. 7.6 StateFleet will determine the optimum disposal method for surplus vehicles, including auction in Sydney, regional or interstate locations. DEPARTMENT Procedure Manual for Fleet Management Services Page 17 of 26

18 7.7 StateFleet will arrange for transportation of the vehicle to the auction premises, the pre-sale valuation and detailing required prior to sale. Transportation to the auction facility is at THE CLIENT S cost. 7.8 StateFleet will collect and account for the sale proceeds. 7.9 When disposal action is completed, StateFleet will adjust THE CLIENT S Fleet Management Records accordingly. 8. Accident Management (where applicable) 8.1 If the vehicle requires minor accident repair or has been involved in an accident contact StateFleet Accident Management on The operator will ask a number of questions relating to the accident including requirement of emergency services, tow truck and details for the claim form. 8.3 StateFleet Accident Management will the claim form through to the driver of the vehicle and the Fleet Manager of the Agency. 8.4 StateFleet Accident Management will arrange towing and repair of the vehicle through an authorised repairer network. 8.5 StateFleet Accident Management will act on THE CLIENT S behalf in the processing of all insurance claims. 8.6 StateFleet Accident Management will record the accident history and provide reporting via its web site 9 Motor Vehicle Usage and Reporting 9.1 THE CLIENT is to ensure that running sheets are maintained for each motor vehicle in accordance with Government Policy. 9.2 The Client will update this information online via easy.logs on the StateFleet website. StateFleet will record this information for reporting and FBT purposes. DEPARTMENT Procedure Manual for Fleet Management Services Page 18 of 26

19 9.3 StateFleet will analyse vehicle usage and fuel consumption data and provide THE CLIENT with standard fleet management reports via StateFleet Online on the StateFleet website. 9.4 StateFleet will provide advice on the implications of report contents and recommend action where appropriate. 9.5 StateFleet will, for an extra charge, provide regular and ad hoc reports additional to those provided under sub-clause Fringe Benefits Tax (FBT) 10.1 StateFleet will record, calculate and report vehicle operating costs in accordance with the FBT requirements of the Australian Taxation Office At the end of March each FBT year, StateFleet will supply total costs for vehicle operation to THE CLIENT to suit the required Australian Taxation Office FBT reporting tool THE CLIENT is responsible for the recording of vehicle usage details in accordance of the Australian Taxation Office requirements. This information will then be used by THE CLIENT in conjunction with the operating costs provided by StateFleet to calculate the department s FBT liability The choice of FBT calculation method and the payment of FBT are both responsibilities of THE CLIENT. 11 Fleet Management Records 11.1 StateFleet will maintain accurate and up-to-date records of THE CLIENT S motor vehicle fleet. This will include information concerning the following aspects of vehicle identification, usage and operating costs:- Vehicle Type, Colour and Date of Manufacture Vehicle Identification and Registration Numbers Transmission Type, Engine Capacity, Fuel Type and Tank Capacity Purchase Date Fuel Cards DEPARTMENT Procedure Manual for Fleet Management Services Page 19 of 26

20 Cost Centre and Location Service Dates Purchase Price and Lease Charges Warranty Odometer Log and Private Usage Portion Fuel Usage Log Fuel, Servicing, Repair and other Running Costs Payment and Accounting Details Disposal Records 11.2 StateFleet will retain in suitable form documentation supporting payments and other actions on THE CLIENT S behalf Upon reasonable notice, StateFleet will make all Fleet Management Records and supporting documents available for inspection by THE CLIENT or their auditors. 12 Billing 12.1 StateFleet will issue THE CLIENT a consolidated Monthly Statement detailing the following charges:- Net Capital Costs, where applicable Lease Fees Repair and Maintenance Costs Fuel Costs Overhead Charges including Registration, CTP Insurance and NRMA Membership, where applicable StateFleet Management Fees DEPARTMENT Procedure Manual for Fleet Management Services Page 20 of 26

21 12.2 StateFleet will direct debit the invoice amount from THE CLIENT s nominated account in accordance with the Client s Direct Debit Authorisation. 13 Handbooks / Procedure Manuals 13.1 StateFleet will provide a Driver Handbook with each motor vehicle including specific information on vehicle description, location, routine servicing, due replacement date and general information as follows:- Use and Care of the Vehicle Routine Servicing Repair and Maintenance Breakdown Procedure Fuel What to do after a Crash StateFleet Accident Management Theft Vehicle Return 13.2 The handbook provides storage for fuel cards, NRMA Emergency Road Service information and emergency supplier information StateFleet also provides decals for application to the outside front cover of the Manufacturer s Service Handbook. Please ensure that these are properly affixed to the handbook StateFleet will provide procedure manuals for THE CLIENT outlining the provision of Fleet Management Service and user guides for StateFleet Online. 14 Theft of Motor Vehicle 14.1 If a Motor Vehicle is stolen, THE CLIENT must contact the local Police Station to report the theft. DEPARTMENT Procedure Manual for Fleet Management Services Page 21 of 26

22 14.2 Contact StateFleet on (02) or the fuel company direct and request the cancellation of the vehicle s fuel cards See Fuel Contact StateFleet Accident Management (where applicable) on for further instruction from the phone operator, or Complete an insurance claim form in accordance with your Agency s accident management procedures. 15 Motor Vehicle Operation 15.1 THE CLIENT is at all times responsible for the use, care, garaging and security of motor vehicles THE CLIENT is to ensure that no person is permitted to drive a Motor Vehicle who: does not have a current and valid NSW Driver s Licence; or is affected by alcohol or drugs; or does not have proper authority to use the vehicle THE CLIENT is to ensure that vehicles are maintained in a safe and roadworthy condition including: regular checking and servicing of tyre pressure, oil level, and radiator, battery and windscreen washer water levels parking and garaging under cover to avoid damage from severe weather conditions locking the vehicle when it is unattended regular internal and external cleaning 15.4 THE CLIENT is to ensure that fuel cards are used only by authorised persons and only for the purchase of fuel and oil for the designated vehicle The driver of a Motor Vehicle is personally responsible for recording the trip details on the running sheet, for noting the odometer reading against each DEPARTMENT Procedure Manual for Fleet Management Services Page 22 of 26

23 fuel purchase, and for delivering the fuel docket to the responsible officer within your organisation The driver of a Motor Vehicle is personally liable and responsible for the payment of any fines incurred for parking, speeding or other traffic offences. Please ensure this Procedure Manual is made available to all Fleet Operators. DEPARTMENT Procedure Manual for Fleet Management Services Page 23 of 26

24 Attachments Attachment 1 - New Vehicle Delivery Check List Form D DEPARTMENT Procedure Manual for Fleet Management Services Page 24 of 26

25 Attachment 2 Auction Advice Form McKell Building 2-24 Rawson Place Sydney NSW 2000 Tel: Fax: TTY: ABN AUCTION ADVICE FORM TO BE COMPLETED AND LEFT IN VEHICLE To the Auctioneer The vehicle detailed on this form is managed by StateFleet. Proceeds from the sale of the vehicle should be directed to StateFleet, where applicable. To the Client The vehicle must be presented in a cleaned, well maintained (fully serviced) and roadworthy condition, registered with all options and accessories fitted at the time of purchase intact. All repair work to address unfair wear and tear and /or damage must be completed. The vehicle will undergo a Vehicle Condition Assessment to determine its condition and will be rejected if it is reported to have sustained unfair wear and tear or damage. A full description of fair wear and tear, unfair wear and tear and unacceptable vehicle damage is detailed in the Vehicle Condition Assessment Directory available at All enquiries about the vehicle after its delivery to the auction house should be directed to StateFleet s Disposal Officer on (02) Vehicle Details Registration No. Make Model Client Details Agency Contact Name Title Signature Phone No. Fax No. DEPARTMENT Procedure Manual for Fleet Management Services Page 25 of 26

26 Department of Finance, Services and Innovation StateFleet Level 12, McKell Building 2-24 Rawson Place Sydney NSW 2000 T TTY DEPARTMENT Procedure Manual for Fleet Management Services Page 26 of 26

Procedure Manual. (Web Version) Provision of Fleet Management Services

Procedure Manual. (Web Version) Provision of Fleet Management Services Procedure Manual (Web Version) Provision of Fleet Management Services Cathy Moore Client Relationship and Marketing Manager StateFleet NSW Department of Finance and Services T 02 9372 7749 F 02 9372 7772

More information

Your guide to CompleteLease

Your guide to CompleteLease Your guide to 1300 888 875 8.30am 5pm (EST) Monday Friday smallbusiness@toyota.com.au www.toyotafleetmanagement.com.au Toyota Fleet Management is a division of Toyota Finance Australia Limited ABN 48 002

More information

Salary Sacrifice (Novated Vehicles) Guideline

Salary Sacrifice (Novated Vehicles) Guideline Salary Sacrifice (Novated Vehicles) Guideline Policy Hierarchy link This guideline is linked to the Fleet Management Policy Responsible Officer Manager, Campus Services, Ext: 53978 Contact Officer Manager,

More information

SALARY PACKAGING MOTOR VEHICLES GUIDE TO EMPLOYEES

SALARY PACKAGING MOTOR VEHICLES GUIDE TO EMPLOYEES SALARY PACKAGING MOTOR VEHICLES GUIDE TO EMPLOYEES 1. Introduction Categories of Arrangements. 2. Benefits of Vehicle Leasing. 3. Lease Contract Conditions. 4. Understanding the Commitment. 5. Safety Nets.

More information

Employee Starter Pack. www.sgfleet.com

Employee Starter Pack. www.sgfleet.com Employee Starter Pack www.sgfleet.com Table of Contents Welcome to sgfleet Novated Leasing 3 What is a Novated Lease? 3 The benefits of a Novated Lease 4 Choice and flexibility 4 Ability to achieve real

More information

Motor Vehicle Policy

Motor Vehicle Policy Motor Vehicle Policy Introduction The Queensland Association for Healthy Communities Inc (QAHC) maintains a motor vehicle fleet to support the work of staff and volunteers. The use of QAHC s motor vehicle

More information

PASSENGER AND LIGHT COMMERCIAL VEHICLE

PASSENGER AND LIGHT COMMERCIAL VEHICLE Governance Division Employment Policy Section ACTPS NON-EXECUTIVE PASSENGER AND LIGHT COMMERCIAL VEHICLE MANAGEMENT GUIDELINES May 2010 CONTENTS 1. DEFINITIONS 2. INTRODUCTION 3. FLEET MANAGEMENT AND REPORTING

More information

0870 600 4499 or visit our website www.arval.co.uk

0870 600 4499 or visit our website www.arval.co.uk Making the most of Contract Hire and Maintenance from Arval Your guide to service, repair and additional services For all your driver needs call 0870 600 4499 or visit our website www.arval.co.uk Passionate

More information

1. University General Fleet refers to conditions for management of vehicles purchased by the University for pool or special purpose use.

1. University General Fleet refers to conditions for management of vehicles purchased by the University for pool or special purpose use. UNIVERSITY TRANSPORT POLICY Motor vehicles, purchased by the University, are managed under one of two arrangements. Each of these arrangements is governed by a discrete policy as indicated below. Although

More information

Motor Vehicle Manual. August 2013. TRIM Ref: 2012/08963/F

Motor Vehicle Manual. August 2013. TRIM Ref: 2012/08963/F Motor Vehicle Manual August 2013 TRIM Ref: 2012/08963/F Table of Contents Page 1 Scope... 1 2 Principles... 1 3 Definitions... 1 4 Responsibilities for the Control of Motor Vehicles... 2 4.1 Deputy General

More information

VEHICLE MANAGEMENT AND USAGE PROCEDURES

VEHICLE MANAGEMENT AND USAGE PROCEDURES VEHICLE MANAGEMENT AND USAGE PROCEDURES Section Contact Campus Facilities Regional Registrar Facilities Management - Manawatu Last Review February 2008 Next Review February 2009 Approval n/a Purpose: To

More information

COMPANY VEHICLE POLICY

COMPANY VEHICLE POLICY COMPANY VEHICLE POLICY The following is a guide of what to include in a Company Vehicle Scheme. This can be used as a template by you to construct your own policy and adapted to suit your own company.

More information

Motor Vehicle. Claim Report

Motor Vehicle. Claim Report Motor Vehicle Claim Report Please retain this page for your information IMPORTANT INFORMATION ABOUT YOUR CLAIM This form must be completed and signed by the person who was driving your vehicle, or the

More information

Novated Lease Explained

Novated Lease Explained Novated Lease Explained At nlc, we provide you with the easiest, lowest-cost way to own and run the car of your choice. We take care of all your automotive needs, including car purchase, finance, insurance,

More information

FLEET MANAGEMENT POLICY

FLEET MANAGEMENT POLICY FLEET MANAGEMENT POLICY Contents 1. OBJECTIVES OF THIS POLICY...3 2. DUTIES OF THE TRANSPORT OFFICER...3 2. ITINERARIES...4 3. LOG-BOOKS FOR OFFICIAL VEHICLES...4 1 3.1 Completion...4 3.2 Supply...4 4.

More information

Novated lease guide Contents 1.0 Introduction 1.0 Introduction 1 1.1 What is novated leasing? 2 1.2 How does novated leasing work? 3 1.3 Benefits of a novated lease 4 1.4 Novated lease vehicle packaging

More information

Government CarPlan User Guide

Government CarPlan User Guide Government CarPlan User Guide LeasePlan Australia Level 7, South Wharf Tower 30 Convention Centre Place South Wharf, Victoria 3006 PO Box 6297 St Kilda Road Central Melbourne, Victoria 8008 Tel: 132 572

More information

The Summit Guide to Novated Leasing

The Summit Guide to Novated Leasing The Summit Guide to Novated Leasing Contents Overview...3 Who is Summit?...3 What Is a Novated Lease?...3 Lease Types...3 Leases with External Finance (3rd party payments)...4 Fringe Benefits Tax (FBT)...4

More information

NHS South Tees CCG. Lease Car Policy

NHS South Tees CCG. Lease Car Policy NHS South Tees CCG Lease Car Policy Policy Title: Lease Car Policy Date: July 2013 1. Introduction NHS South Tees CCG Guide to Scheme Principles and Conditions for Employees NHS South Tees CCG has in operation

More information

Motor Vehicle. Claim Report

Motor Vehicle. Claim Report Motor Vehicle Claim Report Please retain this page for your information IMPORTANT INFORMATION ABOUT YOUR CLAIM This form must be completed and signed by the person who was driving your vehicle, or the

More information

Fleet Management Services

Fleet Management Services Fleet Management Services Welcome to Smartfleet What is Smartfleet? Overview Managed Services Powerful Modules Reporting Overview Smartfleet is a leading Australian fleet management company, helping organisations

More information

Contents. Your LeasePlan Car

Contents. Your LeasePlan Car Your LeasePlan Car Contents Your LeasePlan Car Our philosophy is that using a LeasePlan car should be easy. It s easy for you because, on behalf of your employer, we deal with pretty much all the paperwork

More information

SOLOMON ISLANDS NATIONAL UNIVERSITY TRANSPORT POLICY

SOLOMON ISLANDS NATIONAL UNIVERSITY TRANSPORT POLICY SOLOMON ISLANDS NATIONAL UNIVERSITY TRANSPORT POLICY Approved by Council, 20 th August 2014 Contents TRANSPORT POLICY... 3 (1). PURPOSE... 3 (2). DEFINITIONS... 3 (3). AUTHORITY... 3 (4). RESPONSIBILITY...

More information

GET THE CAR YOU LOVE THE SMART AND EASY WAY

GET THE CAR YOU LOVE THE SMART AND EASY WAY GET THE CAR YOU LOVE THE SMART AND EASY WAY What is Novated Leasing? NOVATED LEASING MADE EASY A Novated Lease is a three way agreement between you, Custom Fleet and your employer. It can potentially save

More information

LOREM IPSUM 2015 DRIVER S GUIDE

LOREM IPSUM 2015 DRIVER S GUIDE LOREM IPSUM 2015 DRIVER S GUIDE CONTENT DRIVER S RESPONSIBILITIES DELIVERY AND REGISTRATION 2 4 INSURANCE AND ACCIDENT MANAGEMENT: - VEHICLE AND DOCUMENT THEFT, VANDALISM, DAMAGES - ACCIDENT - TRAVEL ABROAD

More information

Monash University. Novated Lease Vehicle Policy

Monash University. Novated Lease Vehicle Policy Novated Lease Vehicle Policy Please note: changes and modifications to this policy and its attachments may occur from time to time without prior notice. It is encouraged that you review the policy on the

More information

COUNCILLORS VEHICLE USE POLICY

COUNCILLORS VEHICLE USE POLICY COUNCILLORS VEHICLE USE POLICY (ADMINISTRATIVE POLICY) 1. Scope: This policy applies to all Rockhampton Regional Council Councillors who elect to have use of a Council vehicle. The type of vehicle provided

More information

Motor Vehicles - Use of Within NSW Health

Motor Vehicles - Use of Within NSW Health Policy Directive Motor Vehicles - Use of Within NSW Health Document Number PD2014_051 Publication date 18-Dec-2014 Functional Sub group Corporate Administration - Asset Management Corporate Administration

More information

BE MINI. MINI ROADSIDE ASSISTANCE & ACCIDENT MANAGEMENT.

BE MINI. MINI ROADSIDE ASSISTANCE & ACCIDENT MANAGEMENT. BE MINI. MINI ROADSIDE ASSISTANCE & ACCIDENT MANAGEMENT. Driving a MINI is fun. Running into unexpected trouble is not. But with MINI Roadside Assistance & Accident Management, we ll do everything we can

More information

What you need to know about your lease car

What you need to know about your lease car About this booklet Lease Car Drivers Handbook What you need to know about your lease car The following notes are provided to help you deal with emergency situations, accidents and breakdowns and to ensure

More information

SERVICE PLAN & WARRANTY PASSENGER CARS PLUG-IN HYBRID ELECTRIC VEHICLE

SERVICE PLAN & WARRANTY PASSENGER CARS PLUG-IN HYBRID ELECTRIC VEHICLE SERVICE PLAN & WARRANTY PASSENGER CARS PLUG-IN HYBRID ELECTRIC VEHICLE WARRANTY STATEMENT Your authorised Mitsubishi Motors Dealer will repair or replace without charge: any part of your Mitsubishi Motors

More information

Records Disposal Schedule. NT Fleet Management. Department of Corporate and Information Services. Disposal Schedule No. 2004/2

Records Disposal Schedule. NT Fleet Management. Department of Corporate and Information Services. Disposal Schedule No. 2004/2 DISPOSAL SCHEDULE FOR RECORDS OF THE NT FLEET SEPTEMBER 2003 Records Disposal Schedule NT Fleet Management Department of Corporate and Information Services Disposal Schedule No. 2004/2 June 2004 For information

More information

Yuba County Administrative Policy & Procedures Manual

Yuba County Administrative Policy & Procedures Manual Yuba County Administrative Policy & Procedures Manual Subject: Policy Number: Page Number: D-3 Page 1 of 5 AUTOMOTIVE TRANSPORTATION Date Approved: Revised Date: 02/19/08 12/16/14 POLICY: It is County

More information

NARACOORTE LUCINDALE COUNCIL COUNCIL POLICY C1.9 MOTOR VEHICLES

NARACOORTE LUCINDALE COUNCIL COUNCIL POLICY C1.9 MOTOR VEHICLES RESPONSIBLE OFFICER: RELEVANT DELEGATIONS: LEGISLATION AND REFERENCES: Chief Executive Officer Director Corporate Services PURPOSE OF POLICY To define the parameters under which all employees, Elected

More information

EMPLOYEE VEHICLE LEASE AGREEMENT STANDARD TERMS

EMPLOYEE VEHICLE LEASE AGREEMENT STANDARD TERMS EMPLOYEE VEHICLE LEASE AGREEMENT STANDARD TERMS This document sets out the terms and conditions upon which we agree to lease a vehicle and provide vehicle management services to you. It is important that

More information

Honda Warranty Plus. Honda Warranty Plus. Peace of mind motoring with 5 years Honda Premium Roadside Assist and 5 years or 140,000 km warranty cover

Honda Warranty Plus. Honda Warranty Plus. Peace of mind motoring with 5 years Honda Premium Roadside Assist and 5 years or 140,000 km warranty cover Honda Warranty Plus Honda Warranty Plus Peace of mind motoring with 5 years Honda Premium Roadside Assist and 5 years or 140,000 km warranty cover Please staple your confirmation letter here Honda Warranty

More information

Your lease vehicle Card. All the information you need about your lease vehicle

Your lease vehicle Card. All the information you need about your lease vehicle Your lease vehicle Card All the information you need about your lease vehicle Congratulations on your new car! This brochure contains the most important information you will need regarding your lease vehicle,

More information

Service Guide. Help on the road. 24-hour service hotline: +41 800 818 418

Service Guide. Help on the road. 24-hour service hotline: +41 800 818 418 Service Guide. Help on the road. 24-hour service hotline: +41 800 818 418 Table of contents. 24-hour service hotline Page 3 Service Card Page 4 Claims management Page 5 Insurance management Page 6 Fuel

More information

Subject: UNIVERSITY VEHICLES AND RELATED VEHICLE EXPENDITURES

Subject: UNIVERSITY VEHICLES AND RELATED VEHICLE EXPENDITURES Policies on Specific Commodities/Services Number: 5.08 Subject: UNIVERSITY VEHICLES AND RELATED VEHICLE EXPENDITURES ENCOMPASSING Vehicle Acquisition, Vehicle Disposal, Fuel Purchases, Repair and Maintenance,

More information

SECTION: COMPANY MOTOR VEHICLES PAGE: 1 / 8

SECTION: COMPANY MOTOR VEHICLES PAGE: 1 / 8 SECTION: COMPANY MOTOR VEHICLES PAGE: 1 / 8 1. Policy 1.1 Within the provisions stated in this Manual, it is the Company s policy to provide a company car serviced and maintained by the Company, to employees

More information

National Archives of Australia - Administrative Functions Disposal Authority March 2010

National Archives of Australia - Administrative Functions Disposal Authority March 2010 Accidents The activities involved in dealing with mishaps causing injury or damage. Includes damage or injury to the organisation's property or member of staff incurred while coming to, at, or leaving

More information

Derbyshire Healthcare NHS Foundation Trust. Lease Car Scheme

Derbyshire Healthcare NHS Foundation Trust. Lease Car Scheme Derbyshire Healthcare NHS Foundation Trust Lease Car Scheme October 2012-1 - 1. INTRODUCTION Derbyshire Healthcare Foundation Trust has agreed to introduce a Lease Car Scheme which enables employees who

More information

Frequently Ask Questions

Frequently Ask Questions Frequently Ask Questions This document has been prepared to answer questions that you are likely to have on the new SalarySacrifice4Cars scheme ( the car scheme ). It is set out in 3 sections The car scheme

More information

welcome to contents For the most up-to-date information check our website at

welcome to contents For the most up-to-date information check our website at welcome to Thank you for choosing to become a member of Australia s first car sharing service. This booklet describes your rights and responsibilities and how the service works. The arrangements described

More information

Driver Card. Driver Helpline. Your. Your

Driver Card. Driver Helpline. Your. Your Your Driver Card Dispatched before the delivery of the new vehicle, the driver card features a helpline number, your customer identification number (where applicable) and details of any additional service

More information

GIO Claim Notification Guide Motor

GIO Claim Notification Guide Motor GIO Claim Notification Guide Motor Date of Procedure: June 2015 Version: 1.0 ON BEHALF OF THE Table of Contents GIO Claims Notifications Motor... 3 Treasury Managed Fund (TMF)... 4 What is a claim?...

More information

Extended Warranty Insurance Policy

Extended Warranty Insurance Policy Extended Warranty Insurance Policy Product Disclosure Statement and Policy Wording Prepared 27 th March 2012 The AVEA Insurance Limited (ABN 18 009 129 793), AFS Licence No. 238279 1. Introduction This

More information

DRIVERS GUIDE NOVATED LEASE

DRIVERS GUIDE NOVATED LEASE DRIVERS GUIDE NOVATED LEASE easifleet Drivers Guide WELCOME TO YOUR EASIFLEET NOVATED LEASE Your Drivers Guide contains all the information you need to operate and maintain your vehicle. We have included

More information

BUSINESS LEASE CAR POLICY

BUSINESS LEASE CAR POLICY BUSINESS LEASE CAR POLICY Version: 2 Ratified by Senior Managers Operational Group Date ratified August 2015 Title of originator/author: Title of responsible Committee/group Assistant Director of Finance

More information

Corporate CarPlan Novated Leasing User Guide

Corporate CarPlan Novated Leasing User Guide Corporate CarPlan Novated Leasing User Guide LeasePlan Australia Level 7, South Wharf Tower 30 Convention Centre Place South Wharf, Victoria 3006 PO Box 6297 St Kilda Road Central Melbourne, Victoria 8008

More information

University Fleet Procedures

University Fleet Procedures University Fleet Procedures Category: Human Resources Facilities 1. LEGISLATION/ENTERPRISE AGREEMENTS/POLICY SUPPORTED Remuneration and Benefits Policy 2. IMPLEMENTATION PRINCIPLES 2.1. The University

More information

INTERNAL AUDIT REPORT

INTERNAL AUDIT REPORT INTERNAL AUDIT REPORT Audit of Byron Shire Council Light Fleet Fuel Cards Page 1 of 17 Internal Audit - 17/05/11 Distribution For Action By For The Information Of - 1 - CONTENTS Item Page EXECUTIVE SUMMARY...

More information

MOTOR VEHICLE CLAIM FORM

MOTOR VEHICLE CLAIM FORM MOTOR VEHICLE CLAIM FORM The Issue of this Form is not an Admission of Liability by Insurers We understand the difficulties arising from your accident. Please complete and return this claim form as soon

More information

W E L C O M E OUR PHILOSOPHY IS THAT USING A LEASEPLAN CAR SHOULD BE EASY.

W E L C O M E OUR PHILOSOPHY IS THAT USING A LEASEPLAN CAR SHOULD BE EASY. Your Company Car WELCOME OUR PHILOSOPHY IS THAT USING A LEASEPLAN CAR SHOULD BE EASY. IT S EASY FOR YOU BECAUSE, ON BEHALF OF YOUR EMPLOYER, WE DEAL WITH PRETTY MUCH ALL THE PAPERWORK TO DO WITH YOUR CAR.

More information

TD Auto Club Membership Handbook

TD Auto Club Membership Handbook TD Canada Trust TD Auto Club Membership Handbook Standard TD Auto Club Ensuring you and your family peace of mind along the way 8762 GE AC BR E 1211 533952 (1013) Banking can be this comfortable Inside

More information

DECD Motor Vehicle Procedure

DECD Motor Vehicle Procedure Procedure DECD 14/8627 DECD Motor Vehicle Procedure Summary The DECD Motor Vehicle Procedure provides information and effective measures to ensure sound management of passenger and light commercial government

More information

Human Resources Policy No. HR12

Human Resources Policy No. HR12 Human Resources Policy No. HR12 Additionally refer to HR13 Travel Expenses Sponsor: Head of Human Resources in conjunction with Director of Corporate Affairs Date agreed by TNCC: May 2005 Date agreed by

More information

NHS FORTH VALLEY OPERATING PROCEDURE FOR CAR LEASING SCHEME

NHS FORTH VALLEY OPERATING PROCEDURE FOR CAR LEASING SCHEME NHS FORTH VALLEY OPERATING PROCEDURE FOR CAR LEASING SCHEME Date of First Issue 01/09/1987 Current Issue Date 02/12/2015 Review Date 31/12/2017 Approved 01/05/2009 Version Version 3.0 Author / Contact

More information

motor vehicle motor vehicle insurance for privately owned non-commercial vehicles accident claim report

motor vehicle motor vehicle insurance for privately owned non-commercial vehicles accident claim report motor vehicle insurance for privately owned non-commercial vehicles motor vehicle accident claim report Insurer CGU Insurance Limited ABN 27 004 478 371 An IAG Company CGU Insurance Limited ABN 27 004

More information

University of Leicester. Vehicle Fleet Management Procedures

University of Leicester. Vehicle Fleet Management Procedures University of Leicester Vehicle Fleet Management Procedures Estates & Facilities Management Division September 2011 1 Introduction The University fleet of vehicles includes all vehicles owned by the University

More information

MOTOR VEHICLE ACCIDENT CLAIM REPORT

MOTOR VEHICLE ACCIDENT CLAIM REPORT MOTOR VEHICLE ACCIDENT CLAIM REPORT CGU Insurance Limited ABN 27 004 478 371 Please retain this page for your information ABOUT YOUR CLAIM Please obtain one quotation for the repair of your vehicle from

More information

GUIDE TO SALARY PACKAGING A CAR

GUIDE TO SALARY PACKAGING A CAR GUIDE TO SALARY PACKAGING A CAR TABLE OF CONTENTS INTRODUCTION 3 WHY SALARY PACKAGING A CAR WITH PAYWISE 3 HOW SALARY PACKAGING A CAR WORKS 4 EMPLOYMENT TERMINATION 6 EARLY TERMINATION 6 GET STARTED 6

More information

Around Australia Motorhomes - Terms & Conditions

Around Australia Motorhomes - Terms & Conditions Around Australia Motorhomes - Terms & Conditions INSURANCE / EXCESS REDUCTION OPTIONS You have a choice of Basic Excess, Collision Damage Waiver (CDW) or Maximum Protection Package (MPP). Excess Reduction

More information

GUIDE. Motor Fleet and Driver Safety Guide

GUIDE. Motor Fleet and Driver Safety Guide GUIDE Motor Fleet and Driver Safety Guide Contents Introduction 3 Fleet vehicle facts 3 Planning 4 Planning Checklists 6 7 Reporting 8 Reporting and data management Checklist 9 Employment 10 Employment

More information

Your car insurance policy Features and benefits PMV FAB 2013 12 V1.0. FBD Insurance plc is regulated by the Central Bank of Ireland

Your car insurance policy Features and benefits PMV FAB 2013 12 V1.0. FBD Insurance plc is regulated by the Central Bank of Ireland Your car insurance policy Features and benefits PMV FAB 2013 12 V1.0 FBD Insurance plc is regulated by the Central Bank of Ireland FBD has over 40 years insurance experience and today we are one of Ireland

More information

Motor Accident Claim Form Insured Section

Motor Accident Claim Form Insured Section Motor Accident Claim Form Insured Section Date Insured Name Insured Licence Code Licence : Date of Issue Insured Id Policy Insured Address Suburb Town Province Code Contact Person Landline Number Fax Number

More information

Claim form Motor Vehicle

Claim form Motor Vehicle Claim form Motor Vehicle The Company does not admit Liability by the issue of this Form. It is issued to enable the Insured to lodge their written statement of claim. CLAIM NUMBER OFFICE USE ONLY Claim

More information

TERMS AND CONDITIONS. 1. Definitions. 3. How to become a Cityhop Driver

TERMS AND CONDITIONS. 1. Definitions. 3. How to become a Cityhop Driver TERMS AND CONDITIONS By becoming a Cityhop member, I agree to the terms and conditions as stated below. 1. Definitions In this document: Car refers to a car within the Cityhop fleet that a Driver is permitted

More information

USE OF SCHOOL VEHICLES - GUIDELINES

USE OF SCHOOL VEHICLES - GUIDELINES REFERENCE DOCUMENTS The University of Adelaide HSW Handbook Field Work http://www.adelaide.edu.au/hr/ohs/handbook/field_work/ The School of Agriculture, Food & Wine Field Work Procedures..\..\..\OHS\AFW

More information

Toyota Extra Care Extended Factory Warranty

Toyota Extra Care Extended Factory Warranty Toyota Extra Care Extended Factory Warranty Terms and Conditions Preparation date: 1 April 2012 toyotaextracare.com.au 2 Contents Introduction 4 Welcome to Toyota Extra Care Extended Factory Warranty 4

More information

NOVATED LEASE AGREEMENT TERMS AND CONDITIONS

NOVATED LEASE AGREEMENT TERMS AND CONDITIONS NOVATED LEASE AGREEMENT TERMS AND CONDITIONS THIS BOOKLET CONTAINS: Finance Schedule and Tax Invoice Terms and Conditions Services Schedule Customer name: Customer number: Staple Finance Schedule here

More information

ANZ Auto Assist Product Information Terms and Conditions Policy Wording May 2005

ANZ Auto Assist Product Information Terms and Conditions Policy Wording May 2005 ANZ Auto Assist Product Information Terms and Conditions Policy Wording May 2005 ANZ Auto Assist Product Information ANZ Auto Assist will keep you moving By joining the exclusive ANZ Auto Assist program

More information

BMW Roadside Assistance & Accident Management 133 BMW bmw.com.au

BMW Roadside Assistance & Accident Management 133 BMW bmw.com.au BMW Roadside Assistance & Accident Management 133 BMW bmw.com.au BMW Group Australia Ltd, ABN 1100 467 5192, 01/10 Part No. 8888 1600 261, BMW11209 BMW Roadside Assistance & Accident Management 133 BMW

More information

MOTOR VEHICLE CLAIM FORM

MOTOR VEHICLE CLAIM FORM MOTOR VEHICLE CLAIM FORM (If there is not enough room on this form for your answers, please attach a separate sheet, indicating the Section and Question you wish to complete.) Please lodge your claim to

More information

Employee car leasing and cash alternative scheme conditions (live scheme) FOR EMPLOYEES ON BAND 9 AND ABOVE Effective from August 2007

Employee car leasing and cash alternative scheme conditions (live scheme) FOR EMPLOYEES ON BAND 9 AND ABOVE Effective from August 2007 Employee car leasing and cash alternative scheme conditions (live scheme) FOR EMPLOYEES ON BAND 9 AND ABOVE Effective from August 2007 1 INTRODUCTION This Scheme provides a leased car of the employee s

More information

University Fleet Services

University Fleet Services University Fleet Services Policies and Procedures May 2008 Contents Assignment and use of vehicles................. 2 Definition of personal use...................... 2 Driver requirements...........................

More information

Motor Vehicle. Accident Claim Form COMPLAINTS PROCEDURE. Financial Ombudsman Service. Privacy Statement. General Insurance Code of Practice

Motor Vehicle. Accident Claim Form COMPLAINTS PROCEDURE. Financial Ombudsman Service. Privacy Statement. General Insurance Code of Practice COMPLAINTS PROCEDURE Enthusiast Underwriting Pty Ltd is a member of the Financial Ombudsman Service. This independent service is provided to the insuring public at no cost and aims to resolve claims complaints

More information

Carhood & Insuret Hire Fleet Insurance. Product Disclosure Statement

Carhood & Insuret Hire Fleet Insurance. Product Disclosure Statement Carhood & Insuret Hire Fleet Insurance Product Disclosure Statement 1 This Product Disclosure Statement (PDS) has been in use since 1st July 2012. The IMPORTANT INFORMATION section summarises the significant

More information

BoPP Policies and Procedures PR12 BOPP Fleet management and use of vehicles

BoPP Policies and Procedures PR12 BOPP Fleet management and use of vehicles BoPP Policies and Procedures PR12 BOPP Fleet management and use of vehicles Key evaluation question QMS Standard Key Stakeholders involved in consultation Directorate, Management Forum, Facilities team

More information

WESTERN AUSTRALIA HEAVY VEHICLE ACCREDITATION SCHEME (WAHVAS) BUSINESS RULES (DRAFT)

WESTERN AUSTRALIA HEAVY VEHICLE ACCREDITATION SCHEME (WAHVAS) BUSINESS RULES (DRAFT) WESTERN AUSTRALIA HEAVY VEHICLE ACCREDITATION SCHEME (WAHVAS) BUSINESS RULES (DRAFT) June 2015 DRAFT v1.3 Remove on final Contents 1. BUSINESS RULES OVERVIEW 3 1.1 Purpose 3 1.2 Legal Status of the Business

More information

RACV Warranty. Three choices of cover. Motor Vehicle Warranty Product Brochure

RACV Warranty. Three choices of cover. Motor Vehicle Warranty Product Brochure RACV Warranty Three choices of cover Motor Vehicle Warranty Product Brochure About the RACV Warranty As one of the most respected brands in the motoring industry with over 100 years experience in delivering

More information

Corporate Profile. www.sgfleet.com

Corporate Profile. www.sgfleet.com Corporate Profile www.sgfleet.com Global Fleet Management Experience and relationships built over 25 years in the industry, unsurpassed knowledge and a superior service offering, uniquely position sgfleet

More information

Craicncampers. The Hirer must comply, and is liable for ensuring that the named Driver(s) comply with the following obligations:

Craicncampers. The Hirer must comply, and is liable for ensuring that the named Driver(s) comply with the following obligations: Craicncampers Terms and Conditions The following are the General Terms & Conditions of Hire between the hirer and Finnian O Connor & Thomas Rafferty trading as Craicncampers. Note that these terms & conditions

More information

Car Insurance. Our Policy is You

Car Insurance. Our Policy is You Car Insurance Our Policy is You 1 5 Good Reasons to Insure with FBD 1 Save money Call us for a quote that includes excellent value, special rates and discounts across all policies. 2 Excellent cover FBD

More information

Motor Accident Personal Injury Claim Form

Motor Accident Personal Injury Claim Form Motor Accident Personal Injury Claim Form HAVE YOU BEEN INJURED IN A MOTOR VEHICLE ACCIDENT? If you have been injured in a motor vehicle accident in New South Wales, you may be able to access benefits

More information

1. Your Details 2. Insured Vehicle Description

1. Your Details 2. Insured Vehicle Description MOTOR VEHICLE CLAIM The issue or acceptance of this form is not to be construed as an admission of liability on the part of the company. Shaded areas for office use only. Please print clearly. Claim Number

More information

Extended Warranty Insurance

Extended Warranty Insurance Extended Warranty Insurance Product Disclosure Statement and Policy Wording Effective 1 January 2012. Issued and Underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFS Licence No.

More information

StreetFleet Novated Leasing. A practical guide to salary packaging your car.

StreetFleet Novated Leasing. A practical guide to salary packaging your car. Novated Leasing A practical guide to salary packaging your car. Thank you very much for your prompt action. I am very impressed by how quickly everything has been actioned. I would happily recommend to

More information

New Vehicle Extended Warranty Insurance

New Vehicle Extended Warranty Insurance New Vehicle Extended Warranty Insurance Policy Document. 205283 POL095 New cov_d2.indd 1 7/11/12 3:50 PM 205283 POL095 New cov_d2.indd 2 7/11/12 3:50 PM Table of contents Section A About this insurance

More information

Motor Vehicle Insurance Claim

Motor Vehicle Insurance Claim Motor Vehicle Insurance Claim The supply or acceptance of this form is not an admission of liability on the part of the insurer. Please complete ALL sections of this claim form. Unless specifically arranged

More information

California State University, Chico SUPPLEMENT to CSU Use of University and Private Vehicles Policy Guidelines

California State University, Chico SUPPLEMENT to CSU Use of University and Private Vehicles Policy Guidelines California State University, Chico SUPPLEMENT to CSU Use of University and Private Vehicles Policy Guidelines September 2005 INTRODUCTION The California State University, in conjunction with the state

More information

Mercedes-Benz Road Care

Mercedes-Benz Road Care Mercedes-Benz Road Care Toll free number: 1800 807 700 Q LIT 00 102 0794 Mercedes-Benz Road Care At Mercedes-Benz, we share your concern over privacy. The membership and other personal details you provide

More information

National Heavy Vehicle Accreditation Scheme: Standards and Business Rules - Maintenance Management standards

National Heavy Vehicle Accreditation Scheme: Standards and Business Rules - Maintenance Management standards National Heavy Vehicle Accreditation Scheme: Standards and Business Rules - Maintenance Management standards Version 1.0 February 2014 Maintenance Management standards Maintenance Management Systems 1.

More information

Refers to a decrease in value of an item over time.

Refers to a decrease in value of an item over time. MOTORCYCLES 1. HELPFUL DEFINITIONS You/your/yourself/yours: Vehicle: Vehicle Accessories: Standard Vehicle Accessories: Non-Standard Vehicle Accessories: Depreciation: Betterment: Total Loss: Means you

More information

Motor Vehicle Claim Form

Motor Vehicle Claim Form SSAA Insurance Brokers Pty Ltd Phone (08) 8332 0281 The Precinct Freecall 1800 808 608 Suite 14, 539 Greenhill Road Facsimile (08) 8332 0303 539 Greenhill Road Email insurance@ssaains.com.au Hazelwood

More information

The University of Newcastle. Salary Packaging User Guide

The University of Newcastle. Salary Packaging User Guide The University of Newcastle Salary Packaging User Guide It s easier to leaseplan Table of Contents Introduction to SalaryPlan and Salary Packaging Administration 3 Reading this guide 3 What is salary packaging?

More information

Employment Policies, Procedures & Guidance CONTRACT HIRE (CAR LEASING) SCHEME

Employment Policies, Procedures & Guidance CONTRACT HIRE (CAR LEASING) SCHEME CONTRACT HIRE (CAR LEASING) SCHEME 1. Introduction GUIDANCE NOTES The following details describe the conditions for providing a contract hire car to employees of the Council. Under the scheme, the Council

More information

Company Vehicle Policies and Procedures

Company Vehicle Policies and Procedures Company Vehicle Policies and Procedures Eligibility to Drive a Company Vehicle Employees eligible for assignment of a company vehicle are selected at the discretion of the company s Chief Executive Officer

More information

For Employers Driving at Work Policy

For Employers Driving at Work Policy For Employers Driving at Work Policy Road Safety You may already have a driving for work policy within your health and safety policy or as a separate document. If you do, it may be useful to check that

More information

Motor Vehicle Insurance Claim. Insured

Motor Vehicle Insurance Claim. Insured Suite 5 & 6 156 Oxford St, Leederville WA 6007 PO Box 495, Leederville WA 6903 Freecall: 1800 776 747 Facsimile: 1800 194 525 Email: info@mynfib.com.au ABN 23 108 296 064 National Franchise Insurance Brokers

More information