BMW Roadside Assistance & Accident Management 133 BMW bmw.com.au

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1 BMW Roadside Assistance & Accident Management 133 BMW bmw.com.au BMW Group Australia Ltd, ABN , 01/10 Part No , BMW11209

2 BMW Roadside Assistance & Accident Management 133 BMW bmw.com.au JOY PROVIDES COMPLIMENTARY PEACE OF MIND. BMW Roadside Assistance & Accident Management.

3 Peace of mind begins right now. To ensure your BMW delivers you years of uninterrupted driving pleasure it comes with the most comprehensive roadside care programme in Australia. This service is complimentary for three years, so you can rest assured in the knowledge that assistance is at hand 24 hours a day, 365 days a year. BMW Roadside Assistance features: On the spot mechanical and non-mechanical assistance including breakdowns, tyre change, flat battery, out of fuel and lockout. Vehicle transport where roadside repair isn t possible, including alternative transport (taxi) for driver and passengers. Away from home cover which includes accommodation, car rental, vehicle relocation, alternative transport and emergency parts assistance. Assistance with securing your caravan or trailer. 24-hour medical advice. Personalised holiday planning. Accident and theft assistance. Legal advice regarding the ownership or use of your BMW. For complete BMW Roadside Assistance programme features refer to page 6.

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5 BMW Accident Management features: Accident assist at the scene. Accident claim form, assessment and quotation assistance. Accident towing assistance. Assistance with accommodation, alternative transport arrangements and rental car. Accident repairer follow up. Medical advice and referrals. Assistance with reorganising travel arrangements. For complete BMW Accident Management programme features refer to page 12.

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8 BMW Roadside Assistance. BMW Roadside Assistance operates 24/7, 365 days of the year and delivers a quick and effective response. This service is further supported by the distinctive BMW Servicemobiles, which operate between 7am and 11pm every day of the year and are staffed by highly trained technicians and specially equipped with Genuine BMW Parts. Should you require assistance, simply dial BMW Roadside Assistance on the exclusive BMW toll-free number, , which is also printed on your BMW Service Card. Your BMW Service Card contains all the information needed and enables you to access all the privileges you are entitled to as a valued member of the BMW Roadside Assistance Programme. Once assistance has been requested, please remain with your BMW. This will enable any necessary work to be promptly carried out, ensuring minimum disruption to your schedule. Should a service vehicle arrive at your car, and it is unattended, then work cannot be performed. Mechanical Assistance. Should your BMW be immobilised, immediate action will be undertaken to ensure that you and your car are back on the road as soon as possible. Vehicle Transport. Should your vehicle be immobilised as a result of a breakdown, vehicle transport will be provided to deliver your car to the BMW Dealer of your choice or the closest BMW authorised repairer (to a limit of 40km in metropolitan areas). Taxi. If your BMW is transported to a BMW Dealer, a taxi to the value of $ (incl. GST) will be provided to continue your journey to your home address or intended destination in the same city. Non Mechanical Assistance. Assistance will also be provided in non-mechanical-related incidents including tyre change, flat battery, out of fuel and lockout. Fuel. In the event that you run out of fuel, BMW Roadside Assistance will supply, free of charge, sufficient fuel to get you to the next refuelling point. Lockout. If your keys have been locked in your BMW or lost, BMW Roadside Assistance will, upon provision of proof of ownership, locate and deliver your spare key, or if it becomes necessary to gain urgent access to your vehicle, will attempt to gain access by other means, but only after provision of your written consent. Theft. In the event that your vehicle is stolen, BMW Roadside Assistance can arrange alternative transport to get you home. Note that in such cases costs of towing, alternative transport or accommodation are normally covered by your insurer and as such, are not covered by BMW Roadside Assistance. 6

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10 Legal Advice. Telephone legal advice is available 24 hours a day in relation to any matter involving the ownership or use of your BMW. Advice does not extend to preparation of briefs or personal interviews. Medical Advice. Medical advice is available 24 hours a day to drivers and/or passengers and may include contacting doctors and/or emergency services and the arrangement of transport with escort if necessary. Any costs associated with treatment or transport are not covered by this programme. Personalised Holiday Planner. BMW Roadside Assistance can provide holiday advice assistance, including colour maps (limited information in some areas) of chosen routes together with BMW Dealer locations and contact details, points of interest and hotel contact details. Away from Home Cover. BMW Roadside Assistance Away from Home cover comes into effect where a breakdown occurs more than 70km from your primary home address and your BMW is expected to be disabled for a period longer than 24 hours. Accommodation. If a breakdown occurs more than 70km from your primary home address and your BMW is expected to be disabled for more than 24 hours, you are eligible for Accommodation. Accommodation will be provided for up to four nights to a value of $200 per person per night (incl. GST). Caravan or Trailer. If you are travelling with a caravan or trailer we will arrange for it to be towed to a safe place until you and your vehicle are ready to resume your journey. Car Rental. Car rental comprising a two-wheel-drive family sedan or wagon will be provided in conjunction with accommodation for a maximum period of three days. Alternatively, should accommodation not be required, the car rental period can be extended to a maximum of five days. Naturally your accommodation and car rental benefits will conclude once your BMW has been repaired. Alternative Transport Assistance. Should accommodation or car rental be unavailable following a breakdown and the vehicle is immobilised for more than 24 hours, alternative transport will be provided for the driver and up to four passengers travelling in the vehicle to return home or to their intended destination to a maximum of $ (incl. GST). Vehicle Relocation. Once repaired, your BMW will be transported to your home address or intended destination. Where appropriate, you may be supplied with transport to collect your repaired BMW from the BMW Dealer. Vehicle transportation will be via normal bulk road transport. Emergency Parts. If you have decided to have your vehicle repaired locally rather than transported and necessary spare parts are not available locally, BMW Roadside Assistance will assist in locating and transferring the parts to the repairer. 8

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12 BMW Accident Management. If the unthinkable occurs and you are involved in an accident, you can rest assured that BMW Accident Management, complimentary for three years, will save you the inconvenience of managing an incident, beginning the moment you contact us and concluding when you drive away from the repairer. One call to the exclusive BMW phone number, , from the scene and you know everything will be taken care of. Professionally. Efficiently. The exact manner in which we can be of service will depend on your unique circumstances. Whatever happens, we re here to make sure that you ll be back on the road as soon as possible. BMW Accident Management will provide the following services where required: Arrange attendance of relevant emergency services, Ambulance, Police, Fire Brigade. Advise you not to admit liability and to obtain third party details and the details of any independent witnesses. Advise you to obtain relevant parties driver s licence details. Relay messages to your family, friends or work colleagues to advise of any delays or medical injuries. Medical Advice and Referral. BMW Accident Management provides you and your passengers with telephone access to emergency medical advice at the scene of an accident. Please note all costs associated with medical costs/transportation are the owner s responsibility. Accommodation or Rental Car Assistance. Should you require emergency accommodation or a rental car, BMW Accident Management will endeavour to arrange this at corporate rates. Costs incurred will remain your responsibility but may be claimable from your insurance company. Taxi. Where a taxi is needed after an accident and your insurance company doesn t provide the service, we will arrange for one to a maximum limit of $ (incl. GST). Accident Claim Form Assistance. BMW Accident Management will help you to complete accident claim forms and, where possible, arrange for claim forms to be forwarded to you. 10

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14 Accident Towing Assistance. BMW Accident Management will co-ordinate the towing of your BMW to an authorised servicing dealer or accredited BMW Bodyshop. While this towing service is at your expense, we will assist in claiming towing charges back through your insurance company. Accident Quotation Assistance. BMW Accident Management will co-ordinate and follow up with the authorised servicing dealer or accredited BMW Bodyshop regarding quoting of vehicle damage. A second quote can also be arranged where necessary. Services are provided during business hours, Monday to Friday, EST. Accident Assessment Assistance. The assessment and final approval of quotes by your insurance company will be co-ordinated by BMW Accident Management. You will be kept up to date with progress. Services are provided during business hours, Monday to Friday, EST. Accident Repairer Follow Up. It s the role of BMW Accident Management to communicate with the authorised servicing dealer or accredited BMW Bodyshop to establish an estimated date of completion for all repairs and then see the process through. If repairs become delayed due to any unforeseen issues BMW Accident Management will let you know and stay in contact with everyone concerned. We will be in touch to ensure you re satisfied with the repairs and condition of your vehicle. If there are any problems we will liaise with the insurance company or repairer to ensure they are resolved as quickly as possible. Cancellation/Rebooking Travel Arrangements. In the case of travel plans being interrupted due to an accident, BMW Accident Management will contact the relevant people to cancel or rebook your travel, arrange alternative transport and relocation of the vehicle once repaired. Please note that all travel costs incurred will be your responsibility. Rental Car Arrangements. BMW Accident Management will be happy to arrange a rental car upon request. All rental and associated costs will be your responsibility. Discounted rental rates will be sought when available. 12

15 Important Information. All new car owners automatically receive three years complimentary BMW Roadside Assistance & Accident Management cover, however, if you have purchased a Premium Selection BMW, which is less than three years old please call our BMW Australia Customer Interaction Centre on or fax to ensure that your Roadside Assistance & Accident Management membership details are updated. BMW Roadside Assistance. Any roadside assistance required as a result of driving on a racetrack, competing in organised road/off-road rallies, inappropriate use, incorrect repair or faulty workmanship on the car by an unauthorised BMW Dealer, or directly due to the fitment of non-genuine parts and/or accessories; will be co-ordinated by BMW Roadside Assistance & Accident Management; however, all costs will be the owner s responsibility. To be eligible for BMW Roadside Assistance & Accident Management, your BMW must be well maintained and of sound mechanical and roadworthy condition. If you have any doubt on the condition of your car, please do not hesitate to contact your local BMW Dealer, who will arrange an inspection. Some services are excluded from the cover of BMW Roadside Assistance & Accident Management and these are listed below: Costs of repairs other than provision of fuel and mechanical assistance. Any rental vehicle cost which would normally be payable by you, such as security deposit, excess kilometres, petrol and toll charges, or accident excess in the event that the hire car (if provided under the policy) is involved in an accident. In the interests of providing a quality service, BMW Roadside Assistance & Accident Management reserves the right to amend or withdraw service where utilisation is excessive due to the lack of regular and preventative maintenance or failure to rectify any recurring fault. Whilst all care will be taken, BMW Roadside Assistance will not be held responsible for any damage incurred or resultant repair costs. BMW Accident Management. Some of the services provided by BMW Accident Management may be limited subject to the guidelines and procedures of your insurance company and/or policy entitlements. As the insurance company is the ultimate body responsible for any damage claims, BMW Accident Management will adhere to any instructions or directions they provide. Please note in certain areas within Australia, local government authorities manage all accident towing contractors via Accident Allocation Centres (AAC). Within such areas BMW Accident Management is unable to arrange the attendance of its own accident towing companies and is required by law to contact the AAC to arrange all accident towing. BMW Accident Management Assistance Services do not extend to insurance policy interpretation or application. BMW Roadside Assistance & Accident Management is offered by BMW Australia Ltd ABN BMW Roadside Assistance & Accident Management service is provided by ETI Australia Pty Ltd, a company of the Mondial Assistance Group. ABN The information outlined here was correct at the time of printing but is subject to changes at any time and without notice 13

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