MasterCard SecureCode FAQs

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1 MasterCard SecureCode FAQs GENERAL INFORMATION What is MasterCard SecureCode? MasterCard SecureCode is a service from MasterCard International Inc. and brought to you by Rogers Bank that provides you with added protection against unauthorized use of your enrolled Rogers Bank MasterCard card while shopping online. Once you activate your SecureCode, no one can use your Rogers Bank MasterCard number at participating online stores without it. How does MasterCard SecureCode work? Once you've registered and created your own private SecureCode, you will be automatically prompted by Rogers Bank at checkout to provide your SecureCode every time you make an online purchase at participating merchants. When you correctly enter your SecureCode, Roger Bank quickly confirms that you are the authorized cardholder and your purchase is completed. If the correct SecureCode is not entered after three attempts, the purchase will not go through. So, even if someone else knew your card number, they would not be able to use your Rogers Bank MasterCard account for that SecureCode transaction. Is there a cost to register for MasterCard SecureCode? No. There is no cost to register for, or use, the MasterCard SecureCode service. Will I get a separate statement for MasterCard SecureCode purchases? No. All of your purchases made with your SecureCode will appear on your monthly Rogers Bank MasterCard statement along with your other transactions for that month. What is a Personal Greeting? The Personal Greeting is a message that you create when you complete your SecureCode registration. This message should be displayed to you every time you are asked to provide your SecureCode when shopping online. The Personal Greeting is your assurance that this is a legitimate request and that you are communicating with, and submitting your SecureCode to, Rogers Bank. IMPORTANT! If the Personal Greeting displayed on the screen is ever incorrect, you should not enter your SecureCode, but should instead contact Rogers Bank Customer Service immediately by calling , to report a possible fraud attempt. 1

2 Can I register cards for authorized user? Each authorized cardholder should register their own card individually, and each of you should create your own SecureCode and Personal Greeting. Each authorized cardholder will need to provide the primary cardholder s birth date as part of the registration process. The primary cardholder is the person to whom account statements are addressed. When shopping at a participating online merchant, the SecureCode request screen will show the names of all cardholders who have registered their card. The person who is shopping needs to select their own name, check that their own Personal Greeting is displayed, and then enter their own SecureCode to be verified as an authorized cardholder. What are the system requirements for MasterCard SecureCode? MasterCard SecureCode service can be used from any computer and works with most internet browsers. PRIVACY AND SECURITY Who collects my personal information and what do they do with it? The information you provide when registering for MasterCard SecureCode service is checked against the information that Rogers Bank already has on file. This information, along with the SecureCode and Personal Greeting you create, is all stored on a secure server by MasterCard International Inc. on behalf of Rogers Bank. Is it safe to enter this information? When you use a registered Rogers Bank MasterCard at participating online merchants, the merchant does not know that your account is registered until you finish the purchase and confirm your identity to Rogers Bank. At that point, Rogers Bank approves your purchase to the merchant. The communication between you and Rogers Bank is not visible to the merchant and none of your personal information, including your SecureCode, is ever shared with the merchant. If I supply my address during registration, how will it be used? The address you provide during registration will be used only for important service notifications about MasterCard SecureCode service and your Rogers Bank MasterCard. Does the service use cookies? The MasterCard SecureCode service does not use cookies that are stored on your desktop. Instead, the software uses "session cookies" which are temporarily stored on your desktop and then immediately (and automatically) deleted when you go offline. 2

3 Where can I view the Terms of Use? You should visit for the Terms of Use. Where can I review the privacy policy? The Rogers Bank Privacy Policy is posted at SHOPPING WITH MASTERCARD SECURECODE How will SecureCode impact my purchase? Aside from the added protection that SecureCode provides, the only impact to your purchase will be that you will need to verify your Personal Greeting and type in your SecureCode when the request screen appears, and then wait a few seconds while Rogers Bank confirms your identity. Where can I shop with MasterCard SecureCode? To view a list of participating SecureCode merchants, visit Please check back periodically to see which new merchants have been added to the list. When buying from merchants who do not yet participate in SecureCode, you can simply use your card as you have been doing in the past. Can I start shopping with my SecureCode as soon as I register? Yes. You can begin using your SecureCode at participating merchants immediately after completing your registration; no waiting period is necessary. What should I do if I purchase online but no SecureCode request screen appears? Check to see if the merchant is a participant of MasterCard SecureCode by visiting Participating merchants will also display the SecureCode logo. If the merchant is a participant of SecureCode, and you do not see the SecureCode request screen, you should do the following: 1. Make sure you are entering the payment information for your enrolled card and have submitted a final checkout request; 2. If you have pop-up stopping software on your system, be sure to set it to allow pop-ups from for example by adding this url to your safe list ; and 3. Be sure your Internet settings are set to enable Java Script. 3

4 Can I still use my Rogers Bank MasterCard at merchants that accept MasterCard but do not participate in the MasterCard SecureCode service? Yes, but you will not be asked for your SecureCode at these merchants. To complete your purchase, simply follow the traditional checkout process. What if my Personal Greeting is missing or incorrect? If the Personal Greeting in the SecureCode request box is missing, or if an incorrect Personal Greeting is displayed, you should not submit your SecureCode, but should instead contact Rogers Bank Customer Service at CHANGING MY INFORMATION How do I change my SecureCode? Access the Account Management feature at and click on the "Account Management" link on the welcome page. You can then login and change your SecureCode to anything you want as long as it is meets the character requirements (as shown under the data entry box). Click "Update" to save your changes. I forgot my SecureCode. What should I do? You should return to the enrolment site by visiting click on Register Now. You will then be able to re-register for SecureCode and create a new SecureCode. What happens when my card expires or my billing information changes? Rogers Bank will automatically update this information in your profile. The only time you need to update your SecureCode profile yourself is when your address changes or when you want to change your SecureCode. What happens if I cancel my existing card then get a new one with a different account number? You will need to register the new card for MasterCard SecureCode. Simply return to the registration site, and complete the registration process with your new card. It's quick and easy. How can I cancel the SecureCode feature? Access the Account Management feature at and click on the "Account Management" link on the welcome page. You can then login to cancel your SecureCode enrolment. 4

5 How can I reactivate the SecureCode feature? Simply return to the registration site at and re-enrol. Please note you will have to create a SecureCode that is different from your original SecureCode, for security reasons. / MasterCard, SecureCode, Maestro and the MasterCard Brand Mark are registered trademarks and PayPass and Tap & Go are trademarks of MasterCard International Incorporated. Used under license. Rogers and associated names and logos are trademarks of Rogers Communications Inc. or an affiliate