SSL Manager. User Guide. July Welcome to AT&T Website Solutions SM

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1 July 2012 SSL Manager User Guide Welcome to AT&T Website Solutions SM We are focused on providing you the very best web hosting service including all the tools necessary to establish and maintain a successful website. This document contains information About SSL Manager which is an online tool that helps you set up SSL security for your site. If you utilize forms, online payment, or collect sensitive information, you require SSL Security AT&T Intellectual Property. All rights reserved. AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. AT&T, AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other trademarks are the property of their owners. This document is not an offer, commitment, representation or warranty by AT&T and is subject to change. Your Web Hosting service is subject to the Terms and Conditions (T&Cs), which may be found at Service terms and Fees are subject to change without notice. Please read the T&Cs for additional information AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

2 Contents Introduction... 3 Launch... 3 Navigation... 4 Generic SSL... 5 Repairing the secure directories... 6 Vanity SSL... 7 Where to find Help/Instructions How to Contact Support Submit a ticket by sales@att-webhosting.com... 10

3 Introduction SSL Manager is an online tool that helps you set up SSL security for your site. If you utilize forms, online payment, or collect sensitive information, you require SSL Security. The SSL Manager application allows you to choose between generic SSL certificates that are included in your hosting package or to create a vanity Certificate specifically for your site. Having an SSL certificate will ensure that your transactions or sensitive content is protected and secure. With SSL Manager, their confidential information cannot be intercepted. Launch The application is launched from Manage Websites Tab, Website Tools section in your Control Panel. When you launch on the SSL Manager, the following screen will display:

4 Navigation There are two ways to navigate within SSL Manager. You may navigate using the Main Menu or the Alternative Menu. Main Menu The main menu is located on the top right corner of SSL Manager: Main Menu: links you to the main page within SSL Manager Generic SSL: allows you to set up our generic SSL certificate on your domain Vanity SSL: allows you to set up a vanity (private) SSL Certificate on your domain Support: opens online help files for SSL Manager in a new window Feedback: allows you to send feedback concerning SSL Manager Alternative Navigation Within some sections you will find Go Back and Next buttons these allow you to go back and forth between pages.

5 Generic SSL Once you have clicked "Generic SSL", your free SSL Certificate will be installed on your domain and the notification window Generic SSL Installed will provide you with the secure URL. Note: Ensure all secure files are placed in the /secure and /secure-cgi-bin directories. Securewebexchange.com The domain is a browser's access point to your secure content. The secure and secure-cgi-bin directories are used to store your secure content and are accessible via FTP and File Manager. As these directories exist outside of your public directory, they cannot be directly accessed by a web browser. As noted in the above paragraph, the securewebexchange.com domain is used by a browser to view your secure content.

6 Repairing the secure directories If you delete the secure directory, the secure site will not be accessible. You will need to re-install the SSL certificate in order to access your secure site again. If you delete your secure-cgi-bin directory, you can view your secure site but need to reinstall the SSL certificate in order to re-create the secure-cgibin directory and have it linked to the secure site.

7 Vanity SSL This section is structure as 6 step process and it allows you to install private SSL Certificate on your domain. 1. Click on the Vanity SSL tab on the navigation bar. The following page will be displayed: 2. On this interface you need to fill in Contact Information fields. Note: Please, make sure the details you have supplied are valid since this information will be validated while processing your request. 3. Once this is completed, click Next to proceed to the next step. The following page will be displayed: 4. Verify that all the information entered is correct.

8 5. Check off the Yes, all the above information is correct box. 6. Click on Next to proceed to the next step. The following page will display: a. Click Go Back to return to the previous page and edit your information. 7. Copy the generated CSR key and take it to the SSL issuer of your choice to purchase a certificate. Note: Please ensure that when purchasing an SSL certificate, "Apache mod_ssl" is selected. Please continue on to the next step only after your SSL issuer has provided you with your SSL certificate. 8. Click on Next to proceed to the next step. The following page will display: a. Click Go Back to return to the previous page.

9 9. Cut and paste the certificate issued to you by your SSL Certificate issuer into the box provided. Note: Ensure that the certificate is entered exactly as it was sent to you. 10. Click on Next to proceed to the next step. a. Click Go Back to return to the previous page. 11. The Installing window shows the current status of the SSL Certificate being installed. 12. Logout and return after 48 hours to obtain your IP address. 13. Login to the Control panel > SSL Manager. 14. This time the status of the SSL Certificate will be shown as Installed. Awaiting DNS Update. 15. Click on "Vanity SSL". The window that opens will show the IP address assigned for your domain. After that you should wait 48 hours for this IP address to be activated. 16. Once the IP address has been activated, you must update DNS for your domain. 17. Once DNS has been updated, the Vanity SSL Certificate will be functional on your domain.

10 Where to find Help/Instructions AT&T Website Solutions includes a number of applications and tools that you can use on your website. Help/Instructions on how to use each of these features are located in the top right of your control panel. For specific help for each application together with instructions, select the application you want in the control panel and click the help button in the top right corner. How to Contact Support Submit a ticket by sales@att-webhosting.com For support issues, please also include a step-by-step on how to replicate your problem including your operating system, browser type and version, and any links and login information that may be needed to duplicate and correct the reported issue. Contact us by phone: You may also reach us by dialing WEB.HOST ( ). Our Technical Support staff is available 24 hours a day, 7 days a week; choose the tech support option. Our billing group is available Monday - Friday 8 a.m. 8 p.m. (Eastern); select the billing option. All questions concerning billing, renewal or cancellation should be directed here. Our sales staff is available Monday Friday 8 a.m. 8 p.m. (Eastern); select the sales option. International customers may reach us by calling