Accelerating the Success of Healthcare Information Technology

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1 McKesson Managed Services FPO Accelerating the Success of Healthcare Information Technology APPLICATION HOSTING APPLICATION SERVICES INFRASTRUCTURE SERVICES STRATEGIC OUTSOURCING COMPUTING SOLUTIONS

2 Addressing Today s Healthcare IT Challenges The IT challenges facing today s healthcare organizations are numerous; increasing regulatory demands, capital constraints, managing the risks associated with the accessibility, security and storage of critical data, and difficulties attracting and retaining top talent to deploy applications and manage IT infrastructure. McKesson Managed Services The McKesson Managed Services portfolio empowers healthcare organizations to improve their ability to deploy and manage critical applications and IT systems, while optimizing costs and minimizing risk driving beneficial outcomes for the patient and your organization. Solutions Beyond Software For more than 30 years, McKesson has provided the nation s leading healthcare organizations with the technology solutions and support that allow caregivers to spend more time in direct patient care and enable business personnel to improve operational productivity. We understand, and can anticipate, the needs of your organization s IT department today and tomorrow. As the healthcare industry continues to evolve, McKesson is focused and prepared to help drive the future of IT ideally positioned as your preferred partner for success. McKesson Managed Services enables you to enhance and expand the capacity of your existing IT resources to accelerate the implementation and optimization of McKesson applications. By using best practices, talent and tools, McKesson provides flexible and scalable solutions that maximize the total value of IT within a predictable cost structure. And as a comprehensive provider, McKesson offers the continuity of a single-vendor solution to improve operational performance and lower total cost of ownership. McKesson delivers a comprehensive portfolio of technology, service and support offerings to proactively address the increasing demands placed on healthcare IT organizations. APPLICATION HOSTING: Remote hosting and disaster recovery for McKesson applications APPLICATION SERVICES: Augment customer resource requirements to accelerate application implementations and upgrades and provide ongoing application support INFRASTRUCTURE SERVICES: One-time and ongoing technical support services to upgrade and manage on-premise IT infrastructure STRATEGIC OUTSOURCING: Comprehensive management of the hospital IT department COMPUTING SOLUTIONS: Application certified computing solutions, such as servers, storage and peripherals Our dedicated team of experienced professionals will work with you to understand your unique needs and determine the ideal solutions to help your organization achieve its objectives.

3 When factoring in capital expenditures, limited IT resources, complex infrastructure management, regulatory requirements, data center build-out costs and disaster recovery, opting for McKesson s Application Hosting services has become a key success factor for many healthcare organizations. With advanced hosting capabilities at McKesson s world-class data centers, we deliver a secure and reliable application-hosting environment. Supported by our superior application expertise, we enable your team to focus on healthcare strategy, business continuity and patient care. APPLICATION HOSTING World-class data centers geographically separated in low-risk regions for seismic and flood activity. Tier 3+ stability certification. Redundant critical facility systems for power, fire and heat removal. 46,000-squarefeet of raised floor. Predictable cost: Fixed monthly fee Reduced capital outlay The freedom to focus on patient care not your IT infrastructure. APPLICATION HOSTING Proactive system monitoring Ongoing hardware and infrastructure support 24x7x365 Level 2 support Reference architecture providing a standardized and secure infrastructure Performance-based service level agreements Highly available infrastructure: Redundant communication lines between the organization and McKesson s data center Optional disaster recovery services

4 APPLICATION SERVICES Expert resources to facilitate the implementation, upgrade or longterm support of McKesson applications. Today s healthcare organizations face the significant challenge of implementing, integrating and supporting complex application systems in a rapidly evolving technical environment. Accelerated Services McKesson provides expert staff augmentation to help you address resource challenges when implementing and upgrading McKesson applications. Supplement customer resources or skill sets to successfully implement or upgrade critical applications Access to experienced resources with an unparalleled depth and breadth of McKesson applications and healthcare operational expertise Project-based services with a defined scope, timeframe and deliverables Predictable costs with fixed-fee agreements Effective knowledge transfer for IT staff to ensure a smooth migration to the new or upgraded systems and high user acceptance Application Management Services McKesson provides you with expert ongoing remote support to manage your McKesson applications. APPLICATION SERVICES Access to industry best practices and McKesson application expertise: Application support Interface support services Technical services Predictable costs with fixed-fee agreements Levels out the peaks and valleys of supporting McKesson applications 24x7x365 Level 2 support

5 Your applications are only as good as the infrastructure they run on. To maximize your investment, McKesson offers an array of infrastructure service options that encompass operating system and database support, integration services, technical services and network connectivity. SystemCare SM SystemCare SM is a cost-effective service that encompasses the augmented support that every hospital needs. Our application, integration and technology expertise provides your organization with the high level of service needed to ensure the availability and reliability of McKesson applications. SystemCare includes: INFRASTRUCTURE SERVICES Remote system, network and database administration Proactive system monitoring Dedicated McKesson resource for incident response and problem management 24x7x365 Level 2 support Operating system and database updates for approved application servers Access to customer-specific dashboard for key system information INFRASTRUCTURE SERVICES Technical Services McKesson provides certified, industry-leading resources with healthcare expertise for the technical service needs of your projects. Domain expertise available for Citrix, virtualization, clustering, network and storage. Ensure optimum McKesson application performance and infrastructure availability.

6 STRATEGIC OUTSOURCING McKesson understands the changing role of IT in the healthcare continuum and offers a host of services to support your organization and help drive meaningful change. We assume full responsibility for your IT function/staff using a combination of on-site and remote support offerings, industry-leading capabilities, best practices and resources, while reducing risk and improving the operational performance of IT investments. STRATEGIC OUTSOURCING Committed partnership with accountability for success Manages IT department, systems, resources and provides overall support services Protects and optimizes existing IT investments, while gaining predictability in IT operating expense Optimized support structure tailored for McKesson application requirements, as well as support for third-party applications Comprehensive management of the hospital IT department.

7 COMPUTING SOLUTIONS When upgrading and installing enterprisewide technology servers, storage and peripherals the lack of application-certified solutions can cause project delays and unpredictable software outcomes. McKesson s vendor-certified engineers guarantee that our computing solutions will match your application requirements, as well as your data center s space, power and network connectivity requirements. Our computing solutions include hardware, maintenance, staging and project coordination. Single source for application-specific and enterprise computing solutions Solution Guarantee McKesson accountability for the complete solution Access to domain expertise from industry-leading and healthcare-knowledgeable technical resources Enhances application performance for increased system uptime and reliability Reduces system configuration and staging complexity COMPUTING SOLUTIONS Improved application performance with certified solutions for your on-premise environment.

8 McKesson Managed Services Better Healthcare IT Supports Better Business Health McKesson offers unsurpassed experience with management of healthcare systems. As the largest healthcare company in the world, we understand how IT departments run today and how they ll need to run in the future to support your healthcare organization. From assistance managing applications to building future-ready IT infrastructures, McKesson Managed Services can help reduce risk, improve operational performance and increase the total value of ownership. To learn more about McKesson Managed Services, visit us online at About McKesson Corporation McKesson Corporation, currently ranked 14th on the FORTUNE 500. McKesson is a healthcare services and information technology company committed to better health: of patients, our customers, and the nation s healthcare system. Over the course of our 175+ year history, we have grown by providing pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payers. Working with organizations across the industry, we bring a unique vantage point to help our customers improve care quality, adapt to changes of health reform and sustain business operations. For more information, visit Copyright 2011 McKesson Corporation and/or one of its subsidiaries. All rights reserved. McKesson Managed Services is a trademark of McKesson Corporation and/or one of its subsidiaries. SystemCare is a service mark of McKesson Corporation and/or one of its subsidiaries. All other product or company names mentioned may be trademarks, service marks or registered trademarks of their respective companies. SRV619-06/11